Operations Lead / Retail Media and Campaign Management

Cape Town, Western Cape Ad Talent Africa

Posted 3 days ago

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Job Description

permanent

Operations Lead / Retail Media and Campaign Management  - Cape Town / Hybrid

Who We Are:
We are a leading retail media and campaign management organisation delivering innovative, measurable and high-impact marketing solutions for retail clients. Our focus is on operational excellence, strategic campaign execution and fostering high-performing teams.

Who We Are Looking For:
A seasoned operations leader with extensive experience in retail media campaign management and a proven track record of leading high-performing teams. The ideal candidate thrives in fast-paced, evolving environments, ensures operational excellence, drives process improvement and acts as a trusted advisor to clients and internal leadership.

What You Will Do:

Campaign Management

    • Lead end-to-end operational execution of retail media campaigns, ensuring bookings, creative development, execution and compliance reporting meet client and internal standards
    • Manage third - party vendors and media partners across digital and print channels, ensuring adherence to SLAs and delivery timelines

    • Troubleshoot campaign delivery and compliance issues, ensuring timely resolution

    • Act as the ultimate gatekeeper for campaigns, ensuring artwork and bookings meet guidelines and templates, reducing approval delays and maintaining critical paths

    • Propose, document, govern and continuously improve campaign implementation processes



Stakeholder Management ans Collaboration

    • Collaborate with media proposition, insights and platform teams to integrate new media and optimise campaign management and reporting processes

    • Provide senior level visibility to Client Partners and the leadership team on team delivery and progress against campaign management improvements

    • Build and maintain strong relationships with clients at mid to senior levels, acting as a trusted advisor and offering proactive recommendations

    • Deliver excellent client service, with particular focus on marketing and retail media departments, driving satisfaction, growth, and repeat business

    • Oversee issue resolution related to campaign management, anticipating client concerns and coordinating internal teams to deliver effective solutions

Team Leadership

    • Manage, coach and inspire a team of Campaign Executives, Managers and support staff, fostering accountability and high performance

    • Promote a process-driven culture across account and sales teams to optimise campaign operations

    • Act as an inspirational leader to direct reports and the wider organisation, cultivating a collaborative, innovative and high-performance culture

    • Encourage continuous learning, innovation and improvement within the team


What You Will Need:

    • Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications, or a related field; advanced qualifications are a plus

    • 10–15 years’ experience in retail media campaign management and execution, either client-side or agency-side, with a minimum of 5 years in leadership roles

    • Proven experience managing cross-functional teams, including remote or multi-location teams

    • Strong expertise in digital and print campaign management and vendor/third-party relationships

    • Familiarity with retail media platforms, media planning, creative development, artwork specifications and approval cycles

    • Excellent stakeholder management and project management skills

    • Strong analytical capabilities, with experience in campaign metrics, performance reporting and compliance data

    • Exceptional communication, strategic thinking and decision-making skills

    • Comfortable working in fast-paced, evolving environments while leading change initiatives



Key Competencies:

    • Strategic qnd Critical Thinking

    • Commercial Acumen

    • Operational Leadership and Execution Excellence

    • Communication and Relationship Management

    • Emotional Maturity and Resilience

    • Team Leadership and Development

    • Process Innovation and Continuous Improvement

    • AI and Data Fluency

    • Organising ans Coordinating

    • Competitive Edge and Initiative

REQUIREMENTS

    • Analysis
    • Campaign Management
    • Client Portfolio Management
    • Media Implementation
    • Media Planning / Buying
    • Mediating Problems
    • Operations Management
    • Retail
    • Stakeholder Management
    • Traffic Management

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