1 Business Operations jobs in Cape Town
Operations Lead / Retail Media and Campaign Management
Posted 3 days ago
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Job Description
Operations Lead / Retail Media and Campaign Management - Cape Town / Hybrid
Who We Are:
We are a leading retail media and campaign management organisation delivering innovative, measurable and high-impact marketing solutions for retail clients. Our focus is on operational excellence, strategic campaign execution and fostering high-performing teams.
Who We Are Looking For:
A seasoned operations leader with extensive experience in retail media campaign management and a proven track record of leading high-performing teams. The ideal candidate thrives in fast-paced, evolving environments, ensures operational excellence, drives process improvement and acts as a trusted advisor to clients and internal leadership.
What You Will Do:
Campaign Management
- Lead end-to-end operational execution of retail media campaigns, ensuring bookings, creative development, execution and compliance reporting meet client and internal standards
Manage third - party vendors and media partners across digital and print channels, ensuring adherence to SLAs and delivery timelines
Troubleshoot campaign delivery and compliance issues, ensuring timely resolution
Act as the ultimate gatekeeper for campaigns, ensuring artwork and bookings meet guidelines and templates, reducing approval delays and maintaining critical paths
Propose, document, govern and continuously improve campaign implementation processes
Stakeholder Management ans Collaboration
Collaborate with media proposition, insights and platform teams to integrate new media and optimise campaign management and reporting processes
Provide senior level visibility to Client Partners and the leadership team on team delivery and progress against campaign management improvements
Build and maintain strong relationships with clients at mid to senior levels, acting as a trusted advisor and offering proactive recommendations
Deliver excellent client service, with particular focus on marketing and retail media departments, driving satisfaction, growth, and repeat business
Oversee issue resolution related to campaign management, anticipating client concerns and coordinating internal teams to deliver effective solutions
Team Leadership Manage, coach and inspire a team of Campaign Executives, Managers and support staff, fostering accountability and high performance Promote a process-driven culture across account and sales teams to optimise campaign operations Act as an inspirational leader to direct reports and the wider organisation, cultivating a collaborative, innovative and high-performance culture Encourage continuous learning, innovation and improvement within the team
What You Will Need:
Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications, or a related field; advanced qualifications are a plus
10–15 years’ experience in retail media campaign management and execution, either client-side or agency-side, with a minimum of 5 years in leadership roles
Proven experience managing cross-functional teams, including remote or multi-location teams
Strong expertise in digital and print campaign management and vendor/third-party relationships
Familiarity with retail media platforms, media planning, creative development, artwork specifications and approval cycles
Excellent stakeholder management and project management skills
Strong analytical capabilities, with experience in campaign metrics, performance reporting and compliance data
Exceptional communication, strategic thinking and decision-making skills
Comfortable working in fast-paced, evolving environments while leading change initiatives
Key Competencies:
Strategic qnd Critical Thinking
Commercial Acumen
Operational Leadership and Execution Excellence
Communication and Relationship Management
Emotional Maturity and Resilience
Team Leadership and Development
Process Innovation and Continuous Improvement
AI and Data Fluency
Organising ans Coordinating
Competitive Edge and Initiative
REQUIREMENTS
- Analysis
- Campaign Management
- Client Portfolio Management
- Media Implementation
- Media Planning / Buying
- Mediating Problems
- Operations Management
- Retail
- Stakeholder Management
- Traffic Management
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