15 General Manager jobs in Cape Town

The Restaurant General Manager is responsible for the overall operation and performance of the restaurant. This includes leadership of staff, maintaining high standards in service and food quality, and ensuring a positive guest experience at every visit.

Key Responsibilities:

• Oversee daily operations, ensuring efficiency and consistency in service
• Hire, train, and manage staff, fostering a positive and motivated team culture
• Manage inventory, ordering, and stock taking
• Resolve guest complaints professionally and effectively
• Drive revenue through exceptional service and innovative promotions
• Collaborate with ownership and corporate leadership on goals and strategy

Qualifications:

• 3+ years of experience as a General Manager or Assistant General Manager
• Proven leadership and team-building skills
• Excellent communication, organizational, and problem-solving skills
• Commitment to delivering an outstanding guest experience
• Flexible schedule, including nights, weekends, and holidays

Job Types: Full-time, Permanent

Pay: R4 000,00 - R7 000,00 per month

Work Location: In person

Norfolk Deli in Sea Point is adding to our already awesome team and looking for a qualified FOH manager.

The ideal candidate will have:

• 2 - 5 years restaurant experience
• 2 years experience in a supervisory role
• Experience using POS software preferably GAAP
• Comfortable working with a team and jumping into any roll as required

Most importantly were looking for someone with a pleasant outgoing demeanor who enjoys working with people in a FOH setting.

If this is you please submit your CV and we will contact all shortlisted candidates.

Remuneration and incentives to be discussed based on experience etc. during the interview stage.

Please note if you do not hear from us within two weeks of application you have unfortunately been unsuccessful.

Thank you

Job Type: Permanent

Work Location: In person

Deputy General Manager – Luxury Hotel, Bantry Bay

Kendrick Recruitment is seeking an experienced and strategic Deputy General Manager to join a prestigious luxury hotel in Bantry Bay. Reporting directly to the General Manager, this senior leadership role will oversee day-to-day hotel operations, drive operational excellence, and ensure an exceptional guest experience across all departments.

Key Responsibilities:

Strategic and Operational Leadership:

Partner with the General Manager to execute the hotel’s strategic vision, business objectives, and performance targets.

Oversee daily operations across Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.

Lead operational strategies that support the hotel’s luxury positioning and revenue growth.

Review departmental performance metrics to identify efficiency and service improvement opportunities.

Ensure seamless interdepartmental collaboration and communication.

Act as liaison between the General Manager and Heads of Department to translate strategy into actionable plans.

Drive continuous improvement through benchmarking, innovation, and best practices.

Customer and Service Excellence:

Champion a culture of service excellence and personalised guest experiences.

Monitor guest feedback and implement proactive solutions to improve satisfaction.

Maintain strong relationships with key guests, partners, and stakeholders.

Oversee complaint resolution, ensuring timely and effective handling of issues.

People Development and Leadership:

Provide leadership, coaching, and direction to all Heads of Department.

Support succession planning, performance management, and talent development initiatives.

Lead departmental meetings and daily briefings, promoting collaboration and accountability.

Uphold a workplace culture valuing diversity, respect, and teamwork.

Oversee recruitment, selection, and onboarding of key management positions.

Recognise and reward employee performance that reflects service excellence.

Financial and Budgetary Oversight:

Support the General Manager and Financial Controller in budget preparation, forecasting, and cost control.

Monitor revenue performance, payroll costs, and departmental expenses.

Identify operational cost-saving opportunities without compromising quality or guest experience.

Analyse financial and operational trends to improve performance and profitability.

Facilities, Quality, and Compliance:

Oversee maintenance, safety, and hygiene standards across the property.

Ensure operational compliance with brand standards, health, safety, and hygiene regulations.

Lead audits, inspections, and compliance reviews.

Monitor service delivery metrics to ensure continuous improvement.

Maintain awareness of hospitality legislation including labour, liquor, and health regulations.

Lead risk management initiatives including fire, safety, and security procedures.

Guest Experience and Brand Reputation:

Ensure all guest journey touchpoints reflect luxury service standards.

Collaborate with Marketing and Sales to enhance brand image and community engagement.

Qualifications and Experience:

Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or related field (essential).

Postgraduate qualification or executive management certification (advantageous).

Minimum 10 years’ senior hotel leadership experience, including 3–5 years as an Assistant General Manager, Deputy General Manager, Operational Manager, or Hotel Manager in a luxury or five-star environment.

Proven ability to oversee Rooms, Food & Beverage, Housekeeping, Spa, Guest Experience, Security, and Engineering.

Strong financial acumen with experience in P&L management, forecasting, and profitability delivery.

Knowledge of hotel systems (Opera PMS, Micros) is preferred.

Exceptional leadership, communication, negotiation, and relationship-building skills.

In-depth understanding of the Cape Town hospitality market and commercial insight.

Salary: Negotiable depending on experience.

This role offers a unique opportunity for a seasoned hospitality professional to play a pivotal role in the operational and strategic success of a prestigious luxury hotel in Bantry Bay.

We are looking for a dynamic leader who can help elevate our operations, manage growth, and sustain excellence in service, food and beverage.

You will be responsible for overseeing all day-to-day operations across the restaurant and bar. You will act as the point person between ownership and staff, ensuring smooth service, cost control, admin systems, and consistent guest satisfaction. You will also play a key role in any expansion or new projects (e.g. opening new branches).

Key Responsibilities

• Lead, oversee, and improve all restaurant operations: front of house, back of house, bar, service, procurement
• Design, implement, and maintain systems, standard operating procedures (SOPs), and workflows
• Drive hiring, onboarding, training, and performance management of all staff
• Manage inventory, stock control, and supplier relationships
• Control costs (food, beverage, labour, overhead) and meet financial targets
• Supervise bar operations, liquor management, beverage costing, bar staff, compliance with liquor laws
• Handle scheduling, rostering, payroll coordination, administrative tasks
• Ensure quality, consistency, and a superior guest experience
• Monitor, analyse, and report key performance indicators (KPIs), sales, expenses, waste, turnover
• Problem-solve day-to-day challenges, resolve guest or staff issues
• Participate in planning and execution of new restaurant builds or expansions (site setup, team structuring, systems)
• Maintain compliance with health, safety, licensing, and regulatory standards

Ideal Candidate

• Minimum 3 years' experience in a senior restaurant operations / general management role
• Proven experience in setting up new restaurant operations from scratch—hiring, systems, layout, processes
• Must be mobile and have own reliable transport
• Excellent administration, organization, and systems thinking skills
• Strong people and leadership skills — ability to motivate, coach, and manage diverse teams
• Prior experience in stock management and inventory control
• Experience running a bar / beverage / liquor operations, including cost control, licensing, supplier management
• Deep understanding of restaurant dynamics: flow between kitchen, service, bar, procurement
• Comfortable working under pressure, flexible in hours (nights, weekends)
• Strong financial acumen and ability to read/manage budgets, forecasts, P&L

Job Types: Full-time, Permanent

Application Question(s):

• Where are you currently employed ?

Experience:

• Senior management position : 3 years (Required)

Work Location: In person

Deputy Hotel General Manager

Reporting to the General Manager

The President Hotel is on a journey to be considered a true luxury destination.

Our purpose is simple yet powerful: to create and inspire memorable experiences.

Our vision is to become Cape Towns most loved hotel.

If you live and breathe our values -Teamwork, Respect, Innovation, Accountability, Passion, and Integrity- this opportunity is for you.

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother Citys most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, we offer an iconic working environment where excellence meets opportunity.

We are seeking a dynamic Deputy General Manager to join our executive leadership team. Reporting directly to the General Manager, this role provides leadership across all operational departments and serves as a key strategic partner in shaping the hotels long-term success.

Qualifications & Criteria

• Minimum 10 years senior hotel leadership experience, including 35 years as an Executive Assistant Manager, Deputy GM, or Hotel Manager in a large, complex operation (200+ keys, multiple outlets, high-volume).
• Proven ability to oversee all hotel disciplines- Rooms, F&B, Finance, Sales & Marketing, HR, and Engineering.
• Strong financial acumen with experience in P&L management, forecasting, and profitability delivery.
• Recognised as a strategic, entrepreneurial thinker, adaptable to market shifts and competitive pressures.
• Experienced in leading large, diverse teamswith authority, vision, and emotional intelligence.
• Deep knowledge of the Cape Town hospitality market, with strong commercial awareness and networks.
• Outstanding relationship-building, communication, and negotiation skills, with credibility among owners, investors, and high-profile clients.
• Must hold a valid South African ID.

Key Competencies

• Commercial Leadership Driving financial performance and strategic positioning.
• Operational Excellence Integrating performance across all hotel functions.
• People Leadership Inspiring, developing, and leading large teams with accountability.
• Strategic Thinking Anticipating market trends and innovating for competitive advantage.
• Stakeholder Engagement Building trusted partnerships with owners, investors, and community leaders.

Duties & Responsibilities

As our Deputy General Manager, you:

• Oversee and integrate performance across all departments, ensuring seamless and profitable operations.
• Partner with the General Manager in developing and executing strategic and commercial plans.
• Drive financial performance through robust P&L management, budgeting, forecasting, and cost optimisation.
• Lead, mentor, and inspire a large workforce (200+ employees), cultivating a culture of accountability, innovation, and service excellence.
• Strengthen brand reputation and positioning, acting as an ambassador to owners, investors, clients, and community stakeholders.
• Champion guest experience initiatives, ensuring every touchpoint reflects our luxury journey and creates memorable moments.
• Work closely with Sales & Marketing to drive market share growth and ensure alignment between commercial strategies and operational delivery.
• Partner with Human Resources to attract, retain, and develop top talent, building a pipeline of future leaders.
• Oversee compliance with all legal, safety, and industry regulations, ensuring operational integrity at all times.
• Anticipate market shifts and competitor trends, proactively adjusting strategies to sustain competitive advantage.
• Act as a key decision-maker in all areas of operations, guest experience, and business development.

Package on Offer

• Highly negotiable gross package based on experience and suitability.
• Medical aid contribution.
• Pension/provident fund contribution.
• Annual performance-based incentives.

This is a rare opportunity to step into an executive leadership role at one of Cape Towns most iconic hotels. Help shape the future of The President Hotel while leading with vision, innovation, and excellence.

Location: Constantia, Cape Town, South Africa (National travel required)

About the Role This is a senior role for an individual with a proven track record in the employee benefits space . The successful candidate will manage and service existing employee benefit clients , secure new clients through referrals from affiliate companies , and help expand a national client base . The role also involves providing leadership and strategic input to the employee benefits division and national travel to engage with clients and affiliates .

Requirements

• 10+ years of experience in the employee benefits industry .

• Relevant qualifications as required under FAIS .

• Strong business development and relationship management skills .

• A proven ability to operate at a senior level within financial services .

• A strategic mindset with the ability to leverage group synergies .

What We Offer

• A highly competitive basic salary (above market-related), plus commissions and performance-based bonuses .

• The opportunity to build and grow a division within a well-established national group .

• Strong support structures and networks through the broader group .

If you have the experience, drive, and vision to lead in this space, we'd love to hear from you .

Job Description:
A very busy retail store is seeking a highly motivated and experienced General Manager to oversee daily operations, lead a dynamic team and ensure smooth business performance.

Start Date: End of October / Early November
Working Hours: 55 hours per week (Retail Hours)

Key Duties

• Oversee and manage daily store operations
• Lead, train and motivate staff to deliver excellent service
• Drive sales, manage stock and ensure store targets are met
• Maintain compliance with company policies and procedures
• Implement strategies to improve customer experience and business growth

Requirements

• Proven experience in retail management (minimum 35 years)
• Strong leadership and organizational skills
• Clear criminal record, ITC and verifiable references
• Own reliable transport
• Must live in close proximity to Rondebosch

Application Process:

You will be our sole marketing lead, responsible for planning and executing marketing initiatives across digital and offline channels. This role is perfect for a hands-on marketer who enjoys variety, can work independently, and is motivated by tangible results. You will collaborate directly with clinic owners, staff, and management to understand the business and communicate its value to the right audiences.

This is a hands-on, full-time role that will require occasional travel within Cape Town.

Key Responsibilities:

• Develop and execute marketing strategies to increase brand awareness and attract new clients.

• Manage all digital channels, including website, social media, email marketing, and paid campaigns (if applicable).

• Create engaging content for campaigns, communications, and promotional materials.

• Build relationships with clinic staff and owners to understand needs and align marketing efforts.

• Track and report on marketing performance, adjusting campaigns for maximum impact.

• Identify opportunities to grow the business and implement creative, practical solutions independently.

• Support general office administration and coordination where needed.

Qualifications & Skills:

Education:

• Degree or diploma in Marketing, Communications, or related field.

• Alternatively, graduates from AAA School of Advertising or Red & Yellow Creative School of Business are welcome to apply.

Experience & Technical Skills:

• 3–5 years of marketing experience, preferably within small businesses or startups.

• Hands-on experience with digital marketing tools, content creation, and campaign management.

• Strong organizational and project management skills.

• Excellent written and verbal communication abilities.

• Creative thinker with a data-driven approach to marketing.

• Ability to work independently and manage multiple priorities.

• Advantageous: Prior experience with marketing in the medical or healthcare field.

Personal Attributes:

• Self-starter who thrives in a hands-on, fast-paced environment.

• Flexible, adaptable, and comfortable managing diverse responsibilities.

• Collaborative mindset for working with clinic owners and staff.

What We Offer:

• Competitive salary: R25,000 – R30,000 per month (≈ R300,000 – R360,000 per year, depending on experience).

• Opportunity to shape and lead the company's marketing function from the ground up.

• Exposure to a wide range of marketing activities and strategic decision-making.

• Supportive, purpose-driven working environment.

How to Apply:

Send your CV to with the subject line: "General Marketing Manager Application – (Your Name)"

Note: This job description outlines the main duties and requirements for the role. It is not exhaustive and may be updated as needed. Employment is subject to applicable labor laws.

If you haven't heard from the employer within 2 weeks please note that your submission was not successful.

Job Types: Full-time, Permanent, Graduate

Pay: R25 000,00 - R30 000,00 per month

Education:

• Bachelors (Preferred)

Experience:

• Marketing : 3 years (Required)

Location:

• Sea Point, Western Cape (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose

This role leads a team of recruiters as well as manages their own requisitions and searches. This role is an integral part of the Talent Acquisition Group and works across functionally with HR Business Partners and Business Leaders in a matrix environment. The General Manager: HR will execute national recruitment plans, leveraging on sourcing strategies and resources as well as develop new and creative recruiting ideas.

Key Responsibilities

Strategy
• Input into Group HR strategy provided
• Sourcing HR strategy developed and aligned with business strategy
• Recruitment activity effectively communicated and accepted by key stakeholders Recruitment
• Deploy the recruitment policy and integrated processes for new vacancies in accordance to strategy and ensure proper implementation (WNS values, selection criteria, potential, diversity, ethics, and regulations)
• Anticipate the professional needs of organizations and define profiles in consultation with managers
• Attract, identify and head-hunt the best potential talent in adherence with WNS' values and ethics
• Ensure a high-quality candidate experience and take care of follow-ups alongside managers, adapting recruitment processes in order to ensure effectiveness
• Innovate around sourcing methods and anticipate skills profiles in a manner that is coherent with WNS development, in order to build a talent pool across all areas, in particular through a digital presence
• Develop WNS SA Employee Value Proposition (EVP) by defining a communication plan and targeting partners in order to attract the best profiles; establish solid partnerships with higher education institutions and design attractive presentation tools in order to strengthen WNS attractiveness; represent the company at events linked to recruitment
• Build high-quality partnerships with recruitment service providers
• Be aware of topics linked to recruitment and translate these into WNS recruitment strategy.
• Group Recruitment practices and procedures adhered to
• Conformance to EE Plan, legislation, policies and procedures ensured
• Recruitment requisitions on TAM are generated correctly and timeously
• Ownership of all recruitment tools and ensuring upskilling of all stakeholdersAdministration
• Pro-active correspondence and administration completed accurately and timeously
• Expenditure contained in line with budget and authorised appropriately
• All reporting requirements met, and reports completed accurately and timeously

Qualifications

Minimum Requirements

• Matric/Grade 12
• Bachelor degree in Human Resources/Industrial Psychology (Prefferred)
• Minimum 5 years' HR Generalist experience coupled with 3 years in a senior management role
• Proven 5 years' experience of recruitment in a large organisation
• BPO/BPM experience would be advantageous

Skills and Attributes

• Strategic thinking and leading through changes
• Innovative, analytical thinker, business acumen and industry awareness
• Client orientation, delivery orientation and planning and organising skills
• Develop people, manage performance, lead through teamwork

• Engage and influence through relationship management
• Interpersonal effectiveness

• Ability to manage and cope in a pressurised environment