151 Operations Manager jobs in Cape Town

Hire Resolve is seeking an experienced Operations Manager specializing in electrical, construction, and engineering sectors for our clients based Nationally, however the candidate can reside in Cape Town, Bloemfontein or George. As an Operations Manager, you will be instrumental in overseeing projects and ensuring that operations align with business goals.

Your responsibilities will include managing resources, coordinating project plans, and ensuring that all work meets the quality standards and complies with regulations. This role demands strong leadership, strategic thinking, and the ability to foster collaboration among diverse teams.

Requirements :

• Must have a degree in Electrical engineering, coupled with experience in managing tender pricing, managing contracts (JBCC, NEC, etc),
• Minimum 10 years of experience in an operations management role within electrical, construction, or engineering sectors. specifically in the tender and projects environment.
• Proven experience managing multiple projects simultaneously.
• You will have a sound understanding of managing tender pricing, managing contracts, providing leadership in project / operational planning, SANS10142 and material control.
• Strong knowledge of project management principles and best practices.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and meet deadlines.
• Knowledge of relevant regulations and compliance requirements.
• Willingness to travel as per project requirements.
• Expert Software skills in MS Projects, Candy CCS is essential.
• Must have Drivers Licence and own car.

Benefits :

• Salary : Market Related with KPI Incentives

Contact Hire Resolve today for your next career-changing move

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Job Location : Office Based – Milnerton, Cape Town, South Africa

Job Type : Permanent Full Time

As the Operations Manager of an insurance claims contact centre, you will be responsible for overseeing the day-to-day operational performance of the contact centre, ensuring the delivery of high quality service to customers reporting insurance claims related to the home. You will lead and support a team of team leaders, agents, and support staff, driving operational efficiency, service excellence, and continuous improvement, reporting directly to the contact centre claims Director.

The insurance claims contact centre provides rapid responses to customers reporting new claims. The team coordinates the claim from first notification to claim settlement and ensures policy compliance while delivering exceptional customer service. The centre plays a critical role in protecting customers and their wellbeing, while supporting the insurer's reputation and operational resilience.

This role is suitable for someone with strong leadership, a customer-first mindset, and the ability to manage performance in a fast-paced, high-pressure environment. You will work closely with internal departments, external contractors, and key stakeholders to ensure service level agreements (SLAs) are met and customer expectations are exceeded. Previous and proven insurance and contact centre experience is important for this role.

Working Hours

This role is based on a full-time schedule of 40 hours per week, typically worked as five 9-hour shifts (including a 1-hour unpaid break). Shifts are scheduled across a variety of patterns within the operating hours of 8:00 AM to 6:00 PM, Monday to Sunday, to align with customer demand. While shift coverage may vary, most core shifts will fall between Monday and Saturday.

There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs. You will know your shift patterns at least 6 weeks in advance.

The Role Specifics :

We’re looking for a flexible, enthusiastic, energised person to fill the role of Operations Manager for our new insurance claims contact centre. The role entails :

• Customer Service Delivery

Lead the contact centre to deliver the highest levels of customer service, including times of exceptional demand driven by adverse weather conditions.

Oversee delivery of client operational and service requirements, acting as the primary contact for internal stakeholders and client representatives. Support contract setup, audits, and due diligence for new and existing clients.

Lead and develop a team of managers and call centre agents, ensuring delivery of 1-2-1s, performance targets (SLAs, KPIs, productivity), and continuous improvement through coaching and feedback.

Implement and review operational processes to ensure efficiency, compliance, and alignment with regulatory, data, and licensing standards. Maintain governance frameworks and manage audit actions to completion.

Manage client MI and reporting, ensuring accuracy, narrative insight, and access to digital tools. Support data analysis with commentary and ensure clarity on policy and regulatory changes.

Identify and act upon opportunities for improvement and support senior leadership with the overall development of the service proposition.

Key Skills & Competencies :

Leadership & People Management

• Ability to lead, motivate, and develop teams.
• Experience in managing performance, coaching, and succession planning.
• Conflict resolution and team engagement skills.

Customer Focus

• Strong commitment to delivering excellent customer service.
• Empathy and understanding in high-stress, emergency situations.
• Ability to manage complaints and escalations effectively.

Operational Excellence

• Proven ability to manage day-to-day operations in a fast-paced environment.
• Strong understanding of SLAs, KPIs, and workforce planning.
• Process improvement and efficiency optimisation.

Communication Skills

• Clear and professional verbal and written communication.
• Ability to communicate effectively with internal teams, external contractors, and senior stakeholders.
• Skilled in delivering feedback and managing difficult conversations.

Decision-Making & Problem Solving

• Confident in making timely decisions under pressure.
• Analytical thinking to assess situations and implement effective solutions.
• Ability to manage risk and prioritise competing demands.

Technical & System Proficiency

• Familiarity with contact centre technologies (e.g., telephony, CRM, case management systems).
• Competence in data analysis and reporting tools (e.g., Excel, Power BI).

Regulatory & Compliance Awareness

• Knowledge of industry regulations inclusive of POPIA.
• Experience in complaint handling and quality assurance frameworks.
• Commitment to ethical and compliant service delivery.

Strategic Thinking

• Ability to align operational goals with broader business objectives.
• Experience in managing change and driving continuous improvement.
• Commercial awareness and budget management.

Wherever you are in your career, we can support you to achieve your goals.

A role with Sedgwick opens the door to many benefits, including :

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Competitive salary

Our other benefits include :

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme, including life & disability cover
• Annual leave allowance of 25 days + public holidays

Next steps for you :

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, but we are also proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital / family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Purpose of the role:

reporting to the Area Manager. The overall purpose of this position is to manage several Operations in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Kindly e-mail Cornell Randal on

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria Morocco and Tunisia with recent expansions into France Canada and SubSaharan Africa . It is backed $200M in funding by VCs from Silicon Valley Europe and other parts of the world.

We offer ondemand services such as ridehailing and lastmile delivery. Building on this infrastructure we are now introducing financial services to help our users pay save and borrow digitally.

Helping usher the continent into a digital economy era. Were not just about serving people were about creating a marketplace to bring people what they need while infusing social values.

ABOUT THE ROLE

In this role you will be leading the operations for Yassir. Documentation and creating efficient scalable systems are your thing. People love working with you because you make everyones life easier and you always know the status of projects. You are a very good problem solver with hustle and customer facing skills and can effortlessly switch back and forth between planning & . You must be highly analytical ROIfocused with a strong track record of driving meaningful growth and engagement ideally for a directtoconsumer or B2B service. The position demands both a keen business sense strong planning and multitasking skills to achieve business objectives. The ideal candidate is a team player who can work in a matrixed country organization is relentlessly passionate about growing and engaging with partners and customers.

What You Will Do

• A mission critical leader in the city working closely with the GM to guarantee supply and leverage deep analytical insights to deliver high impact results.
• Analytics and data drive everything we do : transportation strategy decisions and people. We have two networks we are trying to build : partners and customers.
• Responsible for the supply of partners in Cap Town. The focus is on building the largest partner fleet getting the most out of it and ensuring the quality of the user experience.
• Design innovative processes to onboard partners manage utilization and ensure partner satisfaction.

What Youll Need

• Passion for Analytics : great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
• Hunger to get things done : Super strong project management skills with a focus on proactively finding practical solutions to problems
• Leader : need to be that person who can take the first step inspire a room full of people to surpass themselves and build a loyal community
• Strong Work Ethic :
• People Skills : need to be able to build and maintain relationships with a diverse group of people. Selling ideas and beliefs is what will make you successful.
• Entrepreneurship : always thinking about the business and owning it!
• Target driven and ability to drive meeting of very aggressive targets
• Strong commercial sense sharp problem solver and ability to get things done
• Experience working / living in the region
• Must have outstanding written & verbal communication skills in (local) and English
• Demonstrated ability to prioritize selfstart contribute under pressure and meet tight deadlines
• Highly organized creative and critical thinker
• Organized and obsessive about details
• Hard working passionate and looking to embrace the challenge
• Thrive in high impact / high profile situations
• Experience abroad or in a multinational is a plus but nor required.
• Enthusiastic about Yassir!

PERKS

• Ground floor opportunity with the team; shape the strategic direction of the company
• The rare opportunity to change the world around you such that everyone around you is using the product you built. Were not just another app were infusing social values and reinventing how services are provided
• Sharp motivated coworkers in a fun office environment

BENEFITS

• Great compensation and bonuses including stock options.
• Paid company holidays
• Full social coverage

At Yassir we believe in the power of diversity and the importance of an inclusive culture. So if youre ready to bring your unique perspective and experiences to the table then were excited to listen.

Dont just apply for a job come and be a part of our journey. Lets create a better tomorrow together.

We look forward to receiving your application!

Best of luck

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Are you a qualified CA(SA) with a knack for data, process optimisation, and strategic HR collaboration? This is your opportunity to step into a high-impact role supporting executive leadership while shaping the financial backbone of HR operations.

Join a well-established financial services organisation as they seek a confident, analytical HR Operations Manager to streamline budgeting, share schemes, bonus structures, and reporting processes

• Overseeing HR-related financial operations including remuneration, budgeting, share schemes, and bonus cycles
• Partnering directly with the COO, CFO, and Head of HR on business-critical initiatives
• Managing a team of four from the HRM IS function, ensuring high-quality reporting via tools like Power BI
• Identifying, evaluating, and implementing improvements across HR financial processes and systems

• A CA(SA) with a minimum of 3 years' post-articles experience
• Strong analytical and numerical skills, with proven experience working with large data sets
• Excellent stakeholder engagement capabilities at executive level
• Tech-savvy with a process-driven mindset and attention to detail
• Bonus: Experience in financial services or a large corporate environment

• Hybrid working model based in Cape Town
• Direct exposure to senior leadership and strategic decision-making
• A fast-paced, collaborative environment where your insights will drive meaningful impact

If you don't hear back from us within 2 weeks of applying, please consider your application unsuccessful. But stay in touch - follow us online and keep an eye out for future opportunities.