26 Operations Manager jobs in Cape Town

The position is based in Cape Town CBD, and we are recruiting for a dynamic, energetic Operations manager, who has experience within the Hospitality trade. The company is growing and you will be the ''hands-on" assistant to the owner. A fast-paced establishment that currently has a team of 18 staff that you will manage and inspire. Working hours are Monday to Friday, 07h00 - 17h00 - no evenings. If you are a team player with a solution-driven mindset, you might just be the right person for this role.

Great opportunity with growth potential.

Requirements:

• Matric with excellent communication skills - both written and verbal
• Relevant experience within Management in the hospitality space
• Enjoy being hands-on, working with a dynamic team
• Ability to assist with developing new processes and controls
• Ability to work in Cape Town city centre

Duties:

Oversee all aspects of catering for events, menu planning and ideas, budget management and staff supervision.

• Meet the clients to understand their needs, tailor menus to specific requirements and budgets, and arrange tastings
• Recruit, train and manage catering staff, create work schedules and rotas, and ensure the team meets quality standards
• Develop and manage budgets, control costs, handle stock and track expenses
• Plan and execute all event logistics, including food preparation, transportation of equipment and supplies, and setup/teardown at event venues
• Ensure all operations comply with food hygenie and health and safety regulations, and monitor the quality of food and service
• Meet with and manage relationships with suppliers and vendors, and negotiate contracts
• Handle administrative duties such as bookkeeping, client communication and managing inventory

Skills:

• Strong leadership, communication and organizational skills
• Team Player
• Knowledge of food safety regulations and health standards
• Financial literacy and business acumen
• Customer-focused mindset
• Ability to ensure high-quality service and customer satisfaction

If this sounds like you, then we would like to hear from you. Forward your CV by applying directly to this ad. Please note that suitable candidates will be emailed an application form and also contacted telephonically to discuss. Thank You.

The position is based in Cape Town CBD, and we are recruiting for a dynamic, energetic Operations manager, who has experience within the Hospitality trade. The company is growing and you will be the 'hands-on" assistant to the owner. A fast-paced establishment that currently has a team of 18 staff that you will manage and inspire. Working hours are Monday to Friday, 07h00 - 17h00 - no evenings. If you are a team player with a solution-driven mindset, you might just be the right person for this role.

Great opportunity with growth potential.

Requirements:

• Matric with excellent communication skills - both written and verbal
• Relevant experience within Management in the hospitality space
• Enjoy being hands-on, working with a dynamic team
• Ability to assist with developing new processes and controls
• Ability to work in Cape Town city centre

Duties:

Oversee all aspects of catering for events, menu planning and ideas, budget management and staff supervision.

• Meet the clients to understand their needs, tailor menus to specific requirements and budgets, and arrange tastings
• Recruit, train and manage catering staff, create work schedules and rotas, and ensure the team meets quality standards
• Develop and manage budgets, control costs, handle stock and track expenses
• Plan and execute all event logistics, including food preparation, transportation of equipment and supplies, and setup/teardown at event venues
• Ensure all operations comply with food hygenie and health and safety regulations, and monitor the quality of food and service
• Meet with and manage relationships with suppliers and vendors, and negotiate contracts
• Handle administrative duties such as bookkeeping, client communication and managing inventory

Skills:

• Strong leadership, communication and organizational skills
• Team Player
• Knowledge of food safety regulations and health standards
• Financial literacy and business acumen
• Customer-focused mindset
• Ability to ensure high-quality service and customer satisfaction

If this sounds like you, then we would like to hear from you. Forward your CV by applying directly to this ad. Please note that suitable candidates will be emailed an application form and also contacted telephonically to discuss. Thank You.

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Please be aware that only candidates who have completed our online-assessment will have their applications reviewed - kindly find all details about our application process below - thank you.

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Hospitality Operations Manager

Are you a highly adaptable professional with an outstanding talent for seamless coordination, operational excellence, and impeccable attention to detail? Do you thrive in dynamic environments and gracefully navigate change with resilience? If this is true for you and you have a deep passion for genuine hospitality as well as delivering exceptional guest experience, this position might be the perfect opportunity for you

What We Do at Kumi and Why

Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

Your Role & Impact

As one of our Hospitality Operations Managers, you are a vital link between our guests, our property owners, and the entire Kumi team. From ensuring our properties are impeccably maintained to curating unforgettable holiday experiences, you will embody the Kumi ethos of personalised care and outstanding service quality, and not just meet but consistently exceed the expectations of both our guests and property owners.

Note: This full-time, permanent position requires adaptability to the demands of the hospitality industry, including long hours and being on call 24/7 at times. It is based in Camps Bay, Cape Town, and requires your own reliable transportation and a valid driver's license. You will need to use your car for work-related travels.

Your Unique Profile

Profile: Personal Qualities

• Great, natural affinity for people and passionate about hospitality.
• Precision and reliability: Handle your tasks with care and accuracy.
• A strong sense of responsibility, exceeding the average
• Outstanding capability to develop practical solutions with a can-do spirit.
• Flexible, energetic, and ready to handle the demands of a fast-paced environment without losing sight of priorities.
• Resilience and dedication: perseverant and willing to go the extra mile.
• Attentive and thoughtful, paying close attention to details that enhance guest experience and ensure operational excellence.
• Confident and assertive, addressing challenges directly and communicating clearly, rather than avoiding conflict.
• Collaborative team spirit and committed to nurturing an inclusive environment where every team member feels valued, safe, and empowered.

Profile: Professional Skills

• Minimum of 2 years of proven leadership experience in hospitality management, with a track record of driving operational success.
• Well-versed in property and maintenance management, proficient in overseeing and handling daily front- and back-of-house operations, along with all related administrative duties.
• Exceptional operational planning abilities and outstanding organisational skills.
• Strong problem-solving expertise with a structured, systematic approach to prioritising tasks and addressing challenges efficiently and creatively.
• Financially savvy, able to manage budgets responsibly, control expenses, and apply sound numerical reasoning in daily operations.
• Digitally agile, with the ability to adapt to new tools and technologies effectively.
• Valid driver's license and own reliable transport.

We seek individuals who don't just fit into our vibrant culture but actively contribute to its growth and evolution. Success in this role requires not only technical expertise but also empathy, collaboration, and a dedication to fostering both personal growth and the well-being of the entire team.

Your Key Responsibilities

Operational Support & Oversight:

Assist the Head of Operations (HoO) in managing and actively participating in the day-to-day operations of the guesthouse and property portfolio, ensuring seamless processes with a hands-on approach.

• Oversee property management, including maintenance, service, security, and upholding property standards.
• Manage guest operations, including departure/arrival procedures, resolving guest issues, and ensuring excellence across all operational aspects.
• Conduct daily property readiness checks to ensure all guesthouses, villas, and apartments meet required standards before arrivals.
• Review and approve housekeeping schedules, ensuring adequate coverage and task completion.
• Track daily Asana tasks, following up on incomplete or overdue items to ensure accountability and timely completion.
• Manage issue escalation, including urgent maintenance requests and guest concerns.
• Ensure completion and filing of staff sign-off sheets, checklists, and reports.
• Deliver end-of-day operational summaries to the HoO, highlighting achievements, issues, and follow-up actions.
• Coordinate with vendors and suppliers for maintenance, cleaning, and other operational needs, ensuring timely service and cost-effective solutions.

Team Leadership & Support:

• Supervise and motivate team members, nurturing a culture of operational excellence, professionalism and inclusiveness.
• Act as second-in-command to the HoO, stepping in when required.
• Mediate team conflicts and address performance or behavioral issues promptly, ensuring a positive and productive work environment.
• Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to drive team development and accountability.
• Oversee basic HR functions such as managing leave schedules, maintaining attendance records, and supporting performance review processes in collaboration with the HR section.

Quality Assurance & Reporting:

• Conduct recurring quality assurance inspections, including deep cleaning, maintenance quality checks, and team presentation reviews.
• Provide consistent quality-related support to the operations team.
• Deliver updates and feedback to the HoO and executive management to ensure alignment with operational goals.

• Strategic Execution: Actively support the implementation of strategic plans designed by the HoO to enhance guest experience, operational efficiency, and business growth, ensuring smooth execution on all levels in collaboration with the team.
• Compliance & Standards: Enforce company policies, SOPs, and reservation system procedures to maintain consistent, high-quality standards across the portfolio.
• Project Coordination: Assist in coordinating property maintenance, refurbishments, and repair projects, ensuring timely and high-quality delivery.
• Partnerships & Collaboration: Build and maintain strong relationships with external partners, including suppliers and vendors, to ensure cost efficiency and service excellence.
• System Implementation: Support the development, rollout, and improvement of internal systems, SOPs, and documentation to enhance efficiency and consistency.
• Digital Tools & Processes: Facilitate the adoption and integration of digital tools and technologies to streamline workflows and improve collaboration.
• Risk & Safety: Assist in identifying risks and implementing safety and security measures to protect guests, staff, and properties.
• Sustainability Practices: Support the company's sustainability initiatives by integrating mindful practices into daily operations.

What's in it For You

• Work with purpose and vision in a dedicated and inspiring team.
• Personal and professional growth and development opportunities.
• Exposure to diverse aspects of hospitality management, enhancing your skills and experience.
• Blossom in a role that combines purposeful work with meaningful personal connections.
• Opportunities to take ownership and make a tangible impact on operations and guest experience.
• Act as a mentor and guiding presence to the housekeeping and management teams, supporting their growth, motivation, and achievement of goals.

The Application Process

Our hiring procedures are designed to find individuals who resonate deeply with our values and vision. Here's how it works:

1) Online Assessment:

Start by taking our 1.5 hr online-assessment which focuses on evaluating both your technical skills and personal competencies to ensure a holistic match.

Use this link to start the assessment process:

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PLEASE BE AWARE THAT ONLY CANDIDATES WHO HAVE COMPLETED THE ASSESSMENT WILL HAVE THEIR APPLICATIONS REVIEWED.

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2) CV and Motivational Letter Submission:

After completing the assessment, please upload your updated CV and a detailed motivational letter to Indeed. The motivational letter is crucial as it helps us understand your desire to work with us, who you are, what your values are, and how they align with ours. Candidates who do not submit a motivational letter will not be considered. Make sure both documents are uploaded for your application to be reviewed.

Letter Guidelines:

• Begin with "Why" you want to join Kumi and work with us.
• Let us know what your priorities in life are, what inspires you.
• Tell us about your personal competencies and aspirations.
• Ensure your letter is no more than 3500 characters.

3) Value Determination:

Once you have passed the assessment and submitted your CV and motivational letter to us, we will ask you to go through the Demartini Value Determination process and share your results with us.

4) Personal Interview:

If we see a strong alignment, we'll invite you to a personal interview (in Camps Bay or remote in case you are currently outside the Western Cape). During our interview, we will:

• Discuss your results from the assessments and value determination process in detail.
• Explore your previous experiences and how they have shaped your professional journey.
• Delve into your understanding of our values and vision, and how you see yourself contributing to our culture and business goals.
• Answer any questions you may have about the role, the team, and our company.
• Provide a platform for you to showcase your unique qualities and how they align with the position you're applying for.

The personal interview is a two-way conversation where we both assess the fit and potential for mutual growth and success.

5) Final Steps & Timeline:

Following the interview, we will consider your full profile and proceed with the final decision. We aim to complete the entire process within 2-4 weeks.

We wish you best of luck Let's make it happen

Your Kumi Team

Job Type: Full-time

Ability to commute/relocate:

• Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have your own reliable transport and a valid driver's license?
• Are you comfortable working long, flexible hours, being on call 24/7 and managing operations in a fast-paced environment without losing sight of priorities?
• Would you be able to start this position immediately?

Experience:

• operational hospitality/property management (or similar): 2 years (Required)

Work Location: In person

Junior Operational Manger

We are currently seeking a highly motivated female individual to work at our Head office in Sea point as an Junior Operations Manager

Education/Experience: Somatology background

Qualification: Admin (min 2 years experience)

Personal Traits:

• Excellent communication skills
• Immaculate grooming
• Energetic and passionate
• Works well under pressure.
• Adopts well to change.
• Quick thinker.
• Problem solving.
• Computer literature

Duties & Responsibilities

• Manage all admin duties.
• Meeting deadlines set out by head office.
• Will elaborate in interview.

If you feel this job is for you, please send your CV and recent photo through to You have to meet the qualifications to be considerate. if you have not received feedback in 7 days you unfortunately have not met the criteria.

Job Type: Full-time

Education:

• Certificate (Preferred)

Work Location: In person

Our client is a team of skilled professionals who love being creative, delivering excellent results for their clients—and having fun while they do it!

From day one, they’ve been a fully remote, globally distributed team. They’ve built a strong team culture, positive work environment, and efficient systems that keep them aligned and energized—despite the miles between them. You’d be surprised how close-knit they are! They meet virtually often (but not too much!) and have 2–3 full-team in-person meet-ups each year.

Their clients span the globe, with a strong presence in the US and others in the UK, Ireland, South Africa, Poland, Canada, Sweden, Denmark, and Australia.

They’re growing fast and looking for creative, hard-working, fun, and driven people to join them. They could be the right fit for you if:

• You thrive working autonomously and don’t need someone looking over your shoulder.

• You’re confident making decisions and know when to ask for help.

• You’re a true team player—never saying “not my problem.”

• You own your mistakes and learn from them (we all do!).

• You’re hungry to grow, professionally and personally.

• You have high standards and won’t settle for mediocre work.

• You celebrate team wins and love seeing clients succeed.

• You genuinely enjoy content and the fast-paced world of content marketing.

• Bonus points if you communicate using GIFs (not required… but appreciated!).
  
  

If you love planning, organizing, ticking off tasks, and making sure nothing falls through the cracks—this one’s for you.

As their Marketing Operations Manager , you’ll be the engine behind their client service delivery: managing project timelines, coordinating internal teams, communicating with clients, and ensuring everything gets done efficiently, accurately, and on time. Think ClickUp boards, quality checks, deadline chasing, and smooth client communications—not writing social posts or brainstorming ad campaigns.

You’ll collaborate closely with their writing and creative teams to keep projects moving, people aligned, and clients delighted. This is a great fit for someone who thrives in a process-driven role, loves details, and wants to build a career in marketing operations.

• Owning and updating project timelines and task boards

• Ensuring deadlines are met and work is delivered to a high standard

• Liaising with clients and keeping them in the loop on progress

• Coordinating across internal teams to maintain clarity and accountability

• Running regular quality control checks

• Spotting gaps, improving processes, and driving operational efficiency
  

• Oversee and manage onboarding for new local and offshore client investment accounts.
• Facilitate mandate completion, account documentation, and custodian coordination.
• Ensure compliance with FICA (local) and KYC (offshore) regulatory requirements
• Handle transfer reconciliation and accurate opening balances for portfolios.
• Serve as a key point of contact for high-net-worth clients, ensuring queries and service requests are addressed promptly.
• Disseminate monthly and quarterly financial reports, ensuring data accuracy and timeliness.
• Coordinate ad hoc payments, income withdrawals, and client instructions efficiently.
• Maintain a high standard of communication and professionalism in all client interactions.
• Drive process optimisation and efficiency in portfolio operations.
• Maintain legal and regulatory documentation (deeds, mandates, agreements).
• Monitor liquidity in portfolios to cover fees and cash flow requirements.
• Assist in developing operational procedures and ensuring documentation is up to date.
• Collaborate with internal stakeholders on structural enhancements, and implementation of regulatory changes
• Conduct business process reviews to identify system or procedural inefficiencies.
• Compile and send tax reports and regulatory documentation to clients.
• Review monthly investment statements and verify portfolio returns for accuracy
• Liaise with auditors, compliance teams, and custodians to ensure accurate reporting.

• BCom or related Finance/Investment Management degree
• Minimum 5 years experience in investment operations, portfolio administration, or fund operations.
• Experience in a private wealth or asset management firm working with high-net-worth clients.
• Advanced Excel skills and proficiency with portfolio systems (e.g., Bloomberg) beneficial.
• Knowledge of both local and offshore investment structures and platforms.

We are looking for a dynamic leader who can help elevate our operations, manage growth, and sustain excellence in service, food and beverage.

You will be responsible for overseeing all day-to-day operations across the restaurant and bar. You will act as the point person between ownership and staff, ensuring smooth service, cost control, admin systems, and consistent guest satisfaction. You will also play a key role in any expansion or new projects (e.g. opening new branches).

Key Responsibilities

• Lead, oversee, and improve all restaurant operations: front of house, back of house, bar, service, procurement
• Design, implement, and maintain systems, standard operating procedures (SOPs), and workflows
• Drive hiring, onboarding, training, and performance management of all staff
• Manage inventory, stock control, and supplier relationships
• Control costs (food, beverage, labour, overhead) and meet financial targets
• Supervise bar operations, liquor management, beverage costing, bar staff, compliance with liquor laws
• Handle scheduling, rostering, payroll coordination, administrative tasks
• Ensure quality, consistency, and a superior guest experience
• Monitor, analyse, and report key performance indicators (KPIs), sales, expenses, waste, turnover
• Problem-solve day-to-day challenges, resolve guest or staff issues
• Participate in planning and execution of new restaurant builds or expansions (site setup, team structuring, systems)
• Maintain compliance with health, safety, licensing, and regulatory standards

Ideal Candidate

• Minimum 3 years' experience in a senior restaurant operations / general management role
• Proven experience in setting up new restaurant operations from scratch—hiring, systems, layout, processes
• Must be mobile and have own reliable transport
• Excellent administration, organization, and systems thinking skills
• Strong people and leadership skills — ability to motivate, coach, and manage diverse teams
• Prior experience in stock management and inventory control
• Experience running a bar / beverage / liquor operations, including cost control, licensing, supplier management
• Deep understanding of restaurant dynamics: flow between kitchen, service, bar, procurement
• Comfortable working under pressure, flexible in hours (nights, weekends)
• Strong financial acumen and ability to read/manage budgets, forecasts, P&L

Job Types: Full-time, Permanent

Application Question(s):

• Where are you currently employed ?

Experience:

• Senior management position : 3 years (Required)

Work Location: In person

About Us

We’re a small but dynamic and fast-growing full-service digital agency, expanding into a new division dedicated to servicing our UK agency partner focused primarily on digital media and performance marketing . This team is scaling rapidly, and we’re looking for someone who thrives in fast-paced, growth environments — a proactive problem-solver who can bring structure, clarity, and calm to the chaos.

Think of it as joining a start-up within an established agency: fast-moving, collaborative, and full of opportunity. If you’re excited by the idea of helping build and shape something from the ground up, this is the place for you.

Our team collaborates closely, values each other’s expertise, and takes pride in delivering work that truly moves the needle for our clients. We care deeply about the brands we partner with and hold ourselves to high standards but we also believe in balance. Efficiency, systems, and clarity are how we maintain both quality and sanity.

This new division sits at the intersection of digital performance, operations, and delivery excellence  managing large-scale media campaigns across Meta, TikTok, Pinterest, Reddit, Google, and emerging platforms.

Our culture is collaborative, transparent, and growth-minded . We operate as one team across borders, driven by efficiency, accountability, and high performance without the egos.

We experiment, learn, share, and push ourselves out of our comfort zones because that’s how we grow both as professionals and as people. We do work we enjoy, with people we like, and we strive to make what we do fun, rewarding, and meaningful.

If you thrive in fast-paced digital environments, are passionate about operational excellence, and want to help build something impactful from the ground up, you’ll fit right in here.

Role Overview

The Media Operations Manager is responsible for ensuring operational excellence, workflow efficiency, and delivery quality across all campaign pods within our UK partner division.

You’ll oversee the systems, processes, and people that keep performance marketing running smoothly ensuring campaigns are built, optimised, QA’d, and reported on to the highest standard.

This is a senior, cross-functional role that works closely with the Client Partnership Lead, Paid Performance Lead, and managing the Account Manager/Pod Managers to manage capacity, delivery, QA, and reporting across multiple brands and markets.

Key Responsibilities Operational Management & Workflow

• Oversee the end-to-end operational workflow across all campaign pods (Social + Google).

• Design, document, and continuously improve systems and delivery frameworks that ensure consistent quality and scalability.
  

• Manage resource allocation, workload balancing, and timelines across teams to maintain efficient delivery.
  

• Ensure processes are followed and updated for campaign setup, QA, optimisation, and reporting.
  

• Own and manage Asana (or equivalent) for delivery tracking, dependencies, and progress visibility.
  

• Collaborate with the Paid Performance Lead and Client Partnership Lead to ensure delivery excellence and commercial efficiency.
  

• Report to the Division Lead on operational performance, delivery quality, risks, and improvement initiatives.

Performance and QA

• Lead quality assurance across all campaign builds, ad setups, optimisations, and reports.

• Work with the Paid Performance Lead to standardise best practices, naming conventions, and campaign structures.
  

• Support campaign pacing and budget reconciliation processes across all brands.
  

• Implement QA frameworks for trafficking, tagging, and conversion tracking accuracy.

Process Improvement and Systems

• Identify operational bottlenecks and design process improvements that drive efficiency and reduce duplication.

• Develop SOPs (Standard Operating Procedures) and ensure consistent application across pods.
  

• Partner with the UK agency team to align tools, workflows, and reporting standards.
  

• Support on automation and tool integrations (e.g., Prisma, Datorama, Smartly) to streamline campaign setup and reporting.

Team Leadership and Support

• Collaborate with Pod Managers and Campaign Managers to ensure clear expectations, capacity visibility, and delivery quality.

• Support onboarding and training of new hires to maintain consistent process knowledge.
  

• Coach junior team members on operational discipline, QA, and delivery excellence.
  

• Foster a collaborative, high-performance team culture.

Client and Partner Alignment

• Liaise between UK Account Managers and internal delivery teams to ensure smooth communication and aligned expectations.

• Consolidate and deliver operational updates, performance summaries, and issue escalations.
  

• Ensure all work aligns with brand standards, platform best practice, and agreed client workflows.

Reporting and Insights

• Track and report on division performance metrics — including efficiency, utilisation, and delivery accuracy.

• Prepare and present operational updates to the Client Partnership Lead and senior leadership.
  

• Collaborate with the Paid Performance Lead to surface insights and efficiencies across brands and platforms.

Experience and Skills Required

• 6–9 years’ experience in a media or performance agency , with strong exposure to operations, project management, or delivery.

• Deep understanding of digital media platforms — Meta, TikTok, Google, Pinterest, Reddit, Smartly, and other ad tech ecosystems.
  

• Strong background in QA, trafficking, pacing, and reporting workflows.
  

• Proven experience implementing and refining agency delivery systems and SOPs.
  

• Highly organised and process-driven, with exceptional attention to detail.
  

• Experienced in cross-functional collaboration with performance, client service, and analytics teams.
  

• Excellent communicator with strong stakeholder management skills.
  

• Proficient in Excel/Microsoft , data validation, and tracking methodologies.
  

• Experience managing automation or tooling integration initiatives is a plus.

Attributes

• Calm, structured, and dependable — thrives on clarity and order.

• Problem-solver who finds practical solutions quickly.
  

• Confident leader with a collaborative mindset.
  

• Curious, always looking to improve systems and efficiency.
  

• Respects process, but knows when to flex for progress.
  

• Positive, proactive, and genuinely invested in team success.

Package

• Salary:   Competitive CTC (depending on experience)

• Start date: November–December 2025 (ideal)
  

• Location: Cape Town (Hybrid – 4 days in-office)
  

• UK Hours: UK Hours to be maintained, office hours flexi (8am - 4pm/8h30am - 4h30pm/9am - 5pm)

• Reports to: Client Partnership Lead (SA) and dotted line to UK Operations