97 Operations Manager jobs in Cape Town

Hire Resolve is seeking an experienced Operations Manager specializing in electrical, construction, and engineering sectors for our clients based Nationally, however the candidate can reside in Cape Town, Bloemfontein or George. As an Operations Manager, you will be instrumental in overseeing projects and ensuring that operations align with business goals.

Your responsibilities will include managing resources, coordinating project plans, and ensuring that all work meets the quality standards and complies with regulations. This role demands strong leadership, strategic thinking, and the ability to foster collaboration among diverse teams.

Requirements :

• Must have a degree in Electrical engineering, coupled with experience in managing tender pricing, managing contracts (JBCC, NEC, etc),
• Minimum 10 years of experience in an operations management role within electrical, construction, or engineering sectors. specifically in the tender and projects environment.
• Proven experience managing multiple projects simultaneously.
• You will have a sound understanding of managing tender pricing, managing contracts, providing leadership in project / operational planning, SANS10142 and material control.
• Strong knowledge of project management principles and best practices.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and meet deadlines.
• Knowledge of relevant regulations and compliance requirements.
• Willingness to travel as per project requirements.
• Expert Software skills in MS Projects, Candy CCS is essential.
• Must have Drivers Licence and own car.

Benefits :

• Salary : Market Related with KPI Incentives

Contact Hire Resolve today for your next career-changing move

Purpose of the role:

reporting to the Area Manager. The overall purpose of this position is to manage several Operations in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Kindly e-mail Cornell Randal on

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria Morocco and Tunisia with recent expansions into France Canada and SubSaharan Africa . It is backed $200M in funding by VCs from Silicon Valley Europe and other parts of the world.

We offer ondemand services such as ridehailing and lastmile delivery. Building on this infrastructure we are now introducing financial services to help our users pay save and borrow digitally.

Helping usher the continent into a digital economy era. Were not just about serving people were about creating a marketplace to bring people what they need while infusing social values.

ABOUT THE ROLE

In this role you will be leading the operations for Yassir. Documentation and creating efficient scalable systems are your thing. People love working with you because you make everyones life easier and you always know the status of projects. You are a very good problem solver with hustle and customer facing skills and can effortlessly switch back and forth between planning & . You must be highly analytical ROIfocused with a strong track record of driving meaningful growth and engagement ideally for a directtoconsumer or B2B service. The position demands both a keen business sense strong planning and multitasking skills to achieve business objectives. The ideal candidate is a team player who can work in a matrixed country organization is relentlessly passionate about growing and engaging with partners and customers.

What You Will Do

• A mission critical leader in the city working closely with the GM to guarantee supply and leverage deep analytical insights to deliver high impact results.
• Analytics and data drive everything we do : transportation strategy decisions and people. We have two networks we are trying to build : partners and customers.
• Responsible for the supply of partners in Cap Town. The focus is on building the largest partner fleet getting the most out of it and ensuring the quality of the user experience.
• Design innovative processes to onboard partners manage utilization and ensure partner satisfaction.

What Youll Need

• Passion for Analytics : great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
• Hunger to get things done : Super strong project management skills with a focus on proactively finding practical solutions to problems
• Leader : need to be that person who can take the first step inspire a room full of people to surpass themselves and build a loyal community
• Strong Work Ethic :
• People Skills : need to be able to build and maintain relationships with a diverse group of people. Selling ideas and beliefs is what will make you successful.
• Entrepreneurship : always thinking about the business and owning it!
• Target driven and ability to drive meeting of very aggressive targets
• Strong commercial sense sharp problem solver and ability to get things done
• Experience working / living in the region
• Must have outstanding written & verbal communication skills in (local) and English
• Demonstrated ability to prioritize selfstart contribute under pressure and meet tight deadlines
• Highly organized creative and critical thinker
• Organized and obsessive about details
• Hard working passionate and looking to embrace the challenge
• Thrive in high impact / high profile situations
• Experience abroad or in a multinational is a plus but nor required.
• Enthusiastic about Yassir!

PERKS

• Ground floor opportunity with the team; shape the strategic direction of the company
• The rare opportunity to change the world around you such that everyone around you is using the product you built. Were not just another app were infusing social values and reinventing how services are provided
• Sharp motivated coworkers in a fun office environment

BENEFITS

• Great compensation and bonuses including stock options.
• Paid company holidays
• Full social coverage

At Yassir we believe in the power of diversity and the importance of an inclusive culture. So if youre ready to bring your unique perspective and experiences to the table then were excited to listen.

Dont just apply for a job come and be a part of our journey. Lets create a better tomorrow together.

We look forward to receiving your application!

Best of luck

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

RESPONSIBILITIES:

1. Developing specific plans to ensure that the Customer Network Plan is adhered to, this entails:
2. iOS Upgrade planning aligned to the remediation of vulnerabilities
3. Review of the configuration templates aligned to CIS standard
4. Producing network designs in accordance with Customer approved standards
5. Develop and update network diagrams for projects
6. Liaising with regional network specialists and operations with regards to implementation.

Network capacity and implementation planning by:

1. Facilitating network planning by optimizing network capacity and configuration
2. Ensuring optimal long-term expansion and refurbishment of the network by developing network expansion and refurbishment master plans fully integrated with the Customer Network Plan
3. Ensuring that the regional network planning and implementation is coordinated
4. Performing complex network configuration and network capacity analysis of Customer’s network

Manage the Implementation, maintain and support of the Customer network infrastructure by:

1. Performing support functions as agreed, which include the development and implementation of planning, of all policy and standards as prescribed by Customer. Performs regular system and project audits to ensure conformance
2. Manage the resolution of complex network issues
3. Manage and plan the continuous maintenance of the network infrastructure which involves testing, upgrades and deployment.
4. Optimising infrastructure capabilities in line with best practice.
5. Manage Contractual Obligations.
6. Staff Training Plans to meet the skills requirement of the Customer Contract
7. Manage all BAU project in the environment
8. Review major network changes.
9. Ensure that all network components are being monitored
10. Manage incident management on a day-to-day basis to ensure that all SLAs are met.

FORMAL EDUCATION:

Grade 12 (NQF 4)
IT Business related qualification (desirable)

EXPERIENCE:

5 – 7 years experience in operations management with experience in:

• Management of operations
• Network services and solution support
• Strategy design and implementation
• Experience in Vendor/Supplier management

TECHNICAL / LEGAL CERTIFICATION

• Information Technology Infrastructure Library (ITIL)
• Project Management Professional (PMP)

KEY COMPETENCIES:

Knowledge

• HR principles and resource management
• Management of the Production environment
• Networking technology and the wider IT Infrastructure
• ITIL and other relevant Frameworks
• Project Management principles
• Contracts Management
• Procurement procedures and processes
• Strategic understanding of the technical vs. business environment

Skills

• Leadership and People management
• Financial management, budgeting, actuals and forecasting
• Able to portray a strategic perspective of technical vs. business environment
• Communication skills (both written and verbal)
• Interpersonal skills: effective collaboration across levels and within teams
• Analytical and problem-solving skills

Personal Attributes

• Deciding and Initiating action
• Analysing
• Creating and Innovating
• Formulating strategies and concepts
• Planning and Organising
• Delivering results and meeting customer expectation
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking

Preference will be given to designated individuals within the employment equity framework of Gijima.

Are you a qualified CA(SA) with a knack for data, process optimisation, and strategic HR collaboration? This is your opportunity to step into a high-impact role supporting executive leadership while shaping the financial backbone of HR operations.

Join a well-established financial services organisation as they seek a confident, analytical HR Operations Manager to streamline budgeting, share schemes, bonus structures, and reporting processes

• Overseeing HR-related financial operations including remuneration, budgeting, share schemes, and bonus cycles
• Partnering directly with the COO, CFO, and Head of HR on business-critical initiatives
• Managing a team of four from the HRM IS function, ensuring high-quality reporting via tools like Power BI
• Identifying, evaluating, and implementing improvements across HR financial processes and systems

• A CA(SA) with a minimum of 3 years' post-articles experience
• Strong analytical and numerical skills, with proven experience working with large data sets
• Excellent stakeholder engagement capabilities at executive level
• Tech-savvy with a process-driven mindset and attention to detail
• Bonus: Experience in financial services or a large corporate environment

• Hybrid working model based in Cape Town
• Direct exposure to senior leadership and strategic decision-making
• A fast-paced, collaborative environment where your insights will drive meaningful impact

If you don't hear back from us within 2 weeks of applying, please consider your application unsuccessful. But stay in touch - follow us online and keep an eye out for future opportunities.

• Ensure smooth day to day operations of division. Coordinate different departments Laboratory, Operations, Sales, Logistics, Maintenance
• Meet daily with operations team and discuss stock levels, customer orders, daily schedule and possible non-conformances
• Finalize and submit month-end stock and transfer opening stocks to new month stock sheet
• Monitor and investigate all stock variances
• Manage and limit wastage
• Ensure good housekeeping and hygiene standards are maintained by monthly plant inspections
• Manage service providers

• Daily planning meetings with staff and handovers
• Maximize vehicle usage and limit standing time and washing.
• Limit driver working hours through scheduling and communication
• Manage the boiler operator

• Daily communication with customers and adhere to customer SLAs
• Update Planning schedules daily and communicate changes to Finance
• Daily communication with suppliers to maintain efficient stock levels and acceptable offloading and standing time
• Inform suppliers and GM of quality issues in writing

• Management and maintain divisional expense budget
• Approve all purchase orders
• Oversee the compilation of and the analysis of financial information to prepare financial statements including monthly and annual accounts
• Ensure financial records are maintained in compliance with accepted policies and procedures

• Comply with policies and procedures for environment management
• Monitor water usage and minimize waste

• Maintain, verify and update a food safety management system
• Monthly/Quarterly verification of CCPs; OPRPs and PRPs
• Schedule annual certification audits, assist auditors during audits and maintain certification
• Conduct annual contractor hygiene training
• Monitor yard stock levels and ensure maximum number of flowbins and drums are not exceeded
• Manage waste water and sludge levels and schedule removal
• Ensure good housekeeping standards are maintained by daily plant inspections

• Ensure all products comply to South African regulations (Act 36 of 1947), especially in terms of inclusions of specific raw materials
• Maintain, verify and update all documents required for optimum operation of division (ISO 9001 compliance)
• Assist in annual customer audits and ensure customer satisfaction
• Formulate all blended products. Ensure change control procedure is followed and communicate changes to necessary parties

• Maintain, verify and update a ISCC sustainability management system
• Schedule annual certification audits, assist auditors during audits and maintain certification
• Verify ISCC required documentation
• Calculate and submit ISCC mass balance reports

• Lead and manage the team effectively
• Monthly training, bi-annual performance reviews
• Monitor and submit hours and incentive bonuses monthly
• Recruitment and induction of new employees

• Capture all stock movements immediately after it took place
• Verify weights by comparing internal weighbridge, external weighbridges and dips
• Monitor and investigate all stock variances immediately
• Finalize month-end stock and transfer opening stocks to new month stock sheet by the end of the first day of the new month
• Ensure timely and accurate instructions and blends

• Ensure GRVs and GDNs for all raw materials and products are completed correctly, including product codes
• Ensure correct weighing of all loads of raw materials coming in and product going out

• Participate in safety forums
• Comply with safety policies and procedures

• Grade 12 or equivalent
• Knowledge of FSSC and Quality systems and standards will be an advantage.
• Knowledge of health and safety standards and compliance will be an advantage.
• Basic knowledge of business, finance and management principles will be an advantage.
• Knowledge of Human Resource principles and practices will be an advantage.
• SAP Experience is essential.
• Service delivery orientated
• Excellent communication skills
• Excellent critical thinking and problem-solving skills

Purpose of the role: reporting to the Area Manager. The overall purpose of this position is to manage several Operations in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Kindly e-mail Cornell Randal on

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria Morocco and Tunisia with recent expansions into France Canada and SubSaharan Africa . It is backed $200M in funding by VCs from Silicon Valley Europe and other parts of the world.

We offer ondemand services such as ridehailing and lastmile delivery. Building on this infrastructure we are now introducing financial services to help our users pay save and borrow digitally.

Helping usher the continent into a digital economy era. Were not just about serving people were about creating a marketplace to bring people what they need while infusing social values.

ABOUT THE ROLE

In this role you will be leading the operations for Yassir. Documentation and creating efficient scalable systems are your thing. People love working with you because you make everyones life easier and you always know the status of projects. You are a very good problem solver with hustle and customer facing skills and can effortlessly switch back and forth between planning & . You must be highly analytical ROIfocused with a strong track record of driving meaningful growth and engagement ideally for a directtoconsumer or B2B service. The position demands both a keen business sense strong planning and multitasking skills to achieve business objectives. The ideal candidate is a team player who can work in a matrixed country organization is relentlessly passionate about growing and engaging with partners and customers.

What You Will Do

• A mission critical leader in the city working closely with the GM to guarantee supply and leverage deep analytical insights to deliver high impact results.
• Analytics and data drive everything we do : transportation strategy decisions and people. We have two networks we are trying to build : partners and customers.
• Responsible for the supply of partners in Cap Town. The focus is on building the largest partner fleet getting the most out of it and ensuring the quality of the user experience.
• Design innovative processes to onboard partners manage utilization and ensure partner satisfaction.

What Youll Need

• Passion for Analytics : great analytical thinker with deep data analysis to help design solutions and optimize fleet utilization.
• Hunger to get things done : Super strong project management skills with a focus on proactively finding practical solutions to problems
• Leader : need to be that person who can take the first step inspire a room full of people to surpass themselves and build a loyal community
• Strong Work Ethic :
• People Skills : need to be able to build and maintain relationships with a diverse group of people. Selling ideas and beliefs is what will make you successful.
• Entrepreneurship : always thinking about the business and owning it!
• Target driven and ability to drive meeting of very aggressive targets
• Strong commercial sense sharp problem solver and ability to get things done
• Experience working / living in the region
• Must have outstanding written & verbal communication skills in (local) and English
• Demonstrated ability to prioritize selfstart contribute under pressure and meet tight deadlines
• Highly organized creative and critical thinker
• Organized and obsessive about details
• Hard working passionate and looking to embrace the challenge
• Thrive in high impact / high profile situations
• Experience abroad or in a multinational is a plus but nor required.
• Enthusiastic about Yassir!

PERKS

• Ground floor opportunity with the team; shape the strategic direction of the company
• The rare opportunity to change the world around you such that everyone around you is using the product you built. Were not just another app were infusing social values and reinventing how services are provided
• Sharp motivated coworkers in a fun office environment

BENEFITS

• Great compensation and bonuses including stock options.
• Paid company holidays
• Full social coverage

At Yassir we believe in the power of diversity and the importance of an inclusive culture. So if youre ready to bring your unique perspective and experiences to the table then were excited to listen.

Dont just apply for a job come and be a part of our journey. Lets create a better tomorrow together.

We look forward to receiving your application!

Best of luck

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Salary and benefits – Salary Negotiable (Dependant on Experience) plus medical aid & pension

Location – Waterfront Cape Town.

Working Pattern – 40 Hours per week – Core Business Hours
Contract Type – Permanent

Are you an experienced Contact Centre Senior Operations Manager?

We are looking for strong Leader to undertake the role of Senior Operations Manager for our site in Cape Town .

At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time. Why not spend it realising your potential. We focus on you and, with your drive, look to create your best moments .

The focus of this job is on achieving results which are aligned with the big picture of the organisation and its strategic goals.

The Senior Operations Managers mission is to support both Foundever and our clients in achieving service, quality, contribution goals and associate engagement with a Can Do attitude across the site.

You will convey strategic vision to the team and build consensus for any changes that is forthcoming.

As a key leader you will be charged with making program level decisions that result in the greatest overall outcome for our clients, their customers, and our business.

You will Institute new policies, technology, equipment, workflows or whatever other changes can positively impact the business.

You will deputise for Country Manager as required ensuring the site runs monthly and service is maintained in their absence.

It is essential that you are an exceptional leader and that you have passion for management and customer excellence in order to create an environment for success with the ability to delegate and drive performance through your Operations Managers.

It is key that you are a confident and an experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment.

You will be a self-assured competent manager with experience in driving KPI performance, client management, understanding financial budgets, forecasts, pricing models and bill to pay. You will be able to establish robust working relationships with both internal and external stakeholders.

• Review performance for each client and provide support and accountability at each level.
• Drive KPI performance.
• Responsible for Sitel’s global standard framework and other operating systems, policies and procedures, including development, implementation and continual improvement of processes to best achieve overall business goals.
• Create a high performance environment through regular communications via team meetings, monthly one-on-ones and performance reviews with all direct reports, verify performance against operational and financial metrics and manage underperformance through improvement plans.

• Ensure a process is in place to consistently deliver solutions to our clients on a proactive basis, to enhance the quality and decrease the cost of service delivery.
• Participate in bids as appropriate.
• Identify possible business opportunities for growth within the current business
• Review and implement actions related to client satisfaction surveys to ensure a process of continuous improvement.
• Communicate and escalate client issues to appropriate teams.
• Serve as an effective business partner to multi-site clients, working in conjunction with peers; support the broader business line and corporate units to achieve goals.

• Promote an engagement management philosophy, living the Sitel values.
• Development of the leadership team via succession planning and leadership development.
• Promote coaching and development of associates through processes such as the continuous performance management (CPM).
• P&L management
• Forecasting/resource planning and prioritisation.
• Achieve Revenue and Profit to EBTIDA.
• Demonstrate sound fiscal management in achieving profitability goals to EBITDA level and proactive cash flow management.
• Establish, monitor and maintain priorities to meet client, site and corporate goals.

Leadership: Exceptional leadership skills with ability to manage multiple teams and large groups of people.

Expertise: Minimum of 5 years’ experience in a Contact Centre Operations Manager role.

Ability: Good numeric and verbal reasoning skills.

Critical thinking: Effective problem-solving skills.

Employee perfomance: Performance Management skills.

Knowledge: Demonstrated knowledge of industry & general business management.

Background: A clear criminal background check.