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Role Purpose/Business Unit
This role is responsible for the managing fallout and escalations from the warehouse for routers as well as value added line items.

Your Responsibilities Will Include

• Assist with delivery escalations for priority or urgent deliveries.
• Identify system improvements and enhancements for the warehouse journey.
• Identify any system defects and fallouts and log these with MSPI or Siebel support.
• Assist installations team with manual workarounds for MSPI provisioning or device configuration fallouts until a permanent fix is implemented.
• SR management and analysis.
• Assist with incorrect deliveries or investigations for fraud deliveries

The Ideal Candidate For This Role Will Have

• 3 year degree or diploma

• A minimum of 3–5 years relevant experience in a customer management/facing role essential in:

• Fibre/Fixed Telecoms (essential)

• Logistic Management (essential)
• Escalations resolution (essential)
• Delivery of Fibre orders
• Trend identification

Core Competencies, Knowledge, And Experience

• Target Management/results driven
• Problem identification and resolution
• Customer Experience focused
• Escalation management/case management
• Excellent Communication skills
• Trend Identification and reporting skills
• Analytical thinking

We Make An Impact By Offering

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
2 October 2025
The base location for this role is
Midrand
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

• Be part of a company thats revolutionising mine safety and efficiency through technology
• Exposure to advanced communication and monitoring systems
• Excellent growth potential into senior technical or product management roles

• Manage existing and legacy products to ensure alignment with latest specifications
• Coordinate firmware and hardware testing (Alpha/Beta trials)
• Conduct audits, update manuals, and assist with product trials and POCs
• Provide technical support and training to teams and customers

• Support customer presentations, product demonstrations, and launch activities
• Assist sales with product training and technical insights
• Gather market intelligence and competitor analysis to guide product evolution

• Install, repair, calibrate, and certify electronic systems to safety and technical standards
• Troubleshoot and resolve hardware/software issues on-site and in-house
• Conduct quality checks, reporting, and documentation for all service activities
• Support projects, ensuring alignment with company and customer requirements

• Complete emails, documentation, and HR-related administration timeously
• Liaise with customers and technical teams for issue resolution and updates
• Maintain safety standards and adhere to site-specific risk assessments and medical compliance

• N4 qualification with 46 years experience in electronics (hardware/software) and communications (networks/software) OR
• Trade qualification in Electrical/Electronic

• 46 years in a similar technical role
• Proven experience with electronic communication systems and product support
• Mining industry experience is essential
• Knowledge of company products is advantageous
• Must have a valid drivers license and own vehicle

• Electrical, electronic, and mechanical competency
• Software and computer literacy (MS Office, MS Teams)
• Strong problem-solving and troubleshooting ability
• Excellent written and verbal English communication

• Self-starter with strong time management
• Diligent and able to work under pressure
• Adaptable to rapid change
• Team player with good interpersonal and administrative skills
• Results-driven and customer-focused

Data Specialist (POS25126)
Based: Somerset West
Salary: R pm - R pm negotiable depending on experience
Job Purpose:
The successful candidate will be responsible for managing the migration process of clients and ensuring the accurate and on-time upload of financial data.
Requirements
Managing customer migration projects.
Creating and managing migration plans with clients.
Managing data migrations with the take-on teams.
Reporting on migration progress of all projects to the rest of the team.
Using advanced technical skills and custom tools to efficiently manipulate and migrate client data into their software.
Working directly with clients to effectively coordinate each migration project to completion.
Monitoring all work for quality while troubleshooting and resolving errors as need be.
Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the migration project stays on track.
Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system.
Providing data clarification and training to onboarding customers.

Experience and Knowledge of:
Experience in data analysis and processing will be advantageous.
Strong knowledge of advanced Excel and attention to detail is required.
Proficiency in Microsoft Word, Outlook, and PowerPoint.
Financial/accounting experience or background will be advantageous.
Good general IT knowledge is required.
Customer service/support experience will be advantageous.
MySQL experience will be advantageous.
Experience in administration management.

Closing Date: 15 February 2025
Please only submit CV if you meet ALL the requirements. Only shortlisted candidates will be contacted.

• • Marketing Specialist

    Bring creativity, strategy, and digital expertise to a global training provider.On-sitee in Uvongo, KZN (Margate) Up to R30 000 per month

    About Our Client
    Our client is a UK-headquartered training provider specialising in developing and delivering accredited professional courses to the UK market. With over 15 years of industry experience, the company has grown to employ 50+ people, including a strong team of 40+ based in their Uvongo, KZN office. Their culture values innovation, measurable results, and creating opportunities for both staff and learners to grow.

    The Role: Marketing Specialist
    As a Marketing Specialist, you'll take full ownership of end-to-end marketing initiatives across digital platforms. The role blends creative design, content creation, CRM management, and campaign strategy in a fast-paced, international environment. You'll have the chance to drive campaigns from idea to execution, ensuring brand consistency and measurable impact across all channels.

    Key Responsibilities

    • 3+ years of experience in digital marketing with a versatile skill set

    • Shape and execute multi-channel campaigns, from concept and copy to design, scheduling, and reporting

    • Manage website updates, UX enhancements, and digital content for consistency and impact

    • Design and direct visual assets for digital channels, including overseeing video editing

    • Build and optimise web pages (WordPress or similar) with attention to usability and brand standards

    • Manage CRM-driven campaigns (email and SMS), including copywriting, template design, workflows, and troubleshooting

    • Monitor campaign performance using analytics, and suggest data-driven improvements

    About You

    • Minimum 3 years of hands-on experience in digital marketing

    • Proficient in CMS platforms (e.g., WordPress), Adobe Creative Suite (or similar), and CRM/automation tools

    • Strong project management, communication, and stakeholder liaison skills

    • Comfortable working across design, content, CRM, and technical problem-solving

    • Knowledge of SEO, PPC, and analytics (nice-to-have)

    • Basic HTML/CSS skills for quick web edits (nice-to-have)

    • Creative, adaptable, and results-driven with a strong eye for detail

    What's in it for You

    • Salary up to R30 000 per month (depending on experience and qualifications)

    • 21 annual leave days

    • Free access to the companys accredited courses to boost your skills and career growth

Are you a seasoned Compliance Officer looking for your next challenge?

Our client is seeking a dedicated and experienced Compliance Officer to join their team. This role is perfect for a professional who is passionate about delivering high-quality compliance and risk management services to financial services clients.

Key Responsibilities:

Deliver outsourced compliance services to independent Financial Services Providers (FSPs) and corporate clients.
Fulfil compliance duties required by legislation such as FAIS, FICA, POPI, the Companies Act, Medical Schemes Act, and the Insurance Act.
Help clients achieve Treating Customers Fairly (TCF) outcomes.
Establish and maintain a culture of compliance by providing a compliance risk framework to clients.
Provide high-quality, personalised, and substantive reports to clients, ensuring all functions meet deadlines and standards set by the Regional Manager.
Contribute positively to the regional team and the company's development and well-being.
Source and onboard new clients.

Qualifications & Experience:

A minimum of 3 years of proven experience in compliance or risk management within the financial services industry.
Must be a registered and approved Compliance Officer with the FSCA (FSB) for at least Category I.
Hold a recognised Legal or Accounting degree, or another qualification from the FSCAs list of approved qualifications for Compliance Officers.
Must have a strong working knowledge of compliance legislation, including FICA and FAIS, with POPI knowledge being an advantage.
Possess an understanding of risk management principles.

Skills & Competencies:

Exceptional verbal and written communication skills.
Ability to work independently and as part of a team, even under pressure.
Proficient presentation skills.