18 Investigations jobs in South Africa

Summary:

The Executive: Investigations is accountable to provide effective and efficient strategic direction in detecting and investigating all ethical violations, fraud and other complaints committed against Massmart internally and externally. The role also requires collaboration with the Fraud Risk Manager and Global Investigations and must oversee Investigations by the Corporate and Field Investigation (previously Asset Protection Investigations) Teams.

FUNCTIONS / RESPONSIBILITIES:

Strategy development and operational planning

• Lead the implementation and annual review of the overall Strategic Plan for the Investigations' department.
• Oversee and implement specific key performance indicators and measures against outcomes detailed in the departmental strategic plans as set out by the Group General Counsel & Company Secretary.
• Develop and drive the execution of the Group's Investigations framework, including establishing fraud response plans against various fraud schemes.
• Develop and ensure implementation of policies and procedures or standards for the efficient execution of the related investigations' activities aligned with the Global Manual of Investigative Operations and Guidelines (MIOG), best practice, and relevant legislation.
• Provide advice and guidance to the Policy department on legislative compliance, emerging issues, risks and the implementation of changes required on policy matters.
• Ensure that cases for investigations are prioritised and completed within set time frames as aligned to the approved plans.

Cyber and Corporate Investigations

• Provide leadership and direction in the implementation of approved initiatives to improve the ethical culture of the organisation.
• Lead and direct any and all investigations within the Group.
• Develop and ensure implementation of systems and platforms that will detect fraud throughout Massmart.
• Oversee and provide strategic direction in cyber investigations to detect trends & patterns as well as proactive forensics initiatives.
• Lead and direct the ICT investigations to detect trends & patterns as well as establishing links and developing mitigating solutions.
• Lead and direct crime intelligence investigations for the Group.
• Oversee and communicate the outcomes of internal fraud investigation to relevant stakeholders.
• Oversee the correct registration of criminal cases with the SAPS or drawing up and forwarding investigation reports to line management.
• Manage the coordination of successful arrest and/or prosecution by the SAPS by ensuring affidavits submitted to the South African Police Services (SAPS) meet the required quality standards and ensure that the content of the statements for accuracy and checking that all relevant evidence is verified and included.
• Lead the effective management of the close-out process of investigations by ensuring that the case management system is constantly updated and investigation outcomes are implemented as per the approved recommended and agreed actions (e.g. disciplinary hearings).
• Ensure that post fraud control reviews and report failings are performed for all investigations.
• Ensure that investigations are managed well to reduce the impact on the reputation of Massmart.

Forensics related Risk Mitigation/s

• Influence risk management strategies, governance and risk controls by providing feedback on significant risk findings.
• Define and manage risks in line with ERM and business needs in order to facilitate easier opinions on risk across the Group.
• Utilise available data for analysis, identification and monitoring current and emerging risks for the Group.
• Actively identify areas where forensics can add value to the business and implement proactive activities to identify risks and add value utilising data analytics tools.
• Develop annual plans for the forensics related risk mitigation activities including Group-wide Fraud Risk Assessments, Fraud Awareness Campaigns; and Fraud Risk Analytical reviews that are aligned to business objectives and key risks thereto.
• Develop assurance and investigative methods that lead forensic efforts to provide assurance on Fraud Risk Management across the Group.

Forensics Operational Reporting

• Develop a functional reporting systems and performance reporting for the Forensics Investigations department.
• Ensure regular and periodic reports are prepared and submitted as and when required to provide progress updates and/or inform management decisions on all related forensics matters.
• Vet completed investigation reports by reviewing methodology used, accuracy of findings, completeness and consistency of recommendations as well as taking relevant corrective action.
• Ensure provision of reasonable conclusions and recommendations that are well based and manage the effective forensics reports.
• Report quarterly on progress with implementation of forensics related operational plans. Communicate investigation findings, status updates, process improvements to senior leadership.

Stakeholder Engagement

• Build and maintain relationships with key stakeholders through regular engagements, by providing feedback on Fraud Risk Management and/or industry trends, understanding their current business reality, requirements, compliance and regulatory risks and expectations.
• Meet business needs by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness
• Implement stakeholder management principles / CRM to stay abreast of relevant divisional forums. Identify forums / meetings to attend to stay informed.
• Maintain and manage relationships with service providers through engagements and by communicating requirements, obtaining relevant information (e.g. polygraphs, transcripts, video footage etc.) benefitting investigations.
• Liaising with role players in law enforcement and intelligence agencies; and providing litigation / disciplinary hearing support where appropriate.

Financial Management

• Provide a strategic input into annual planning and budget development of the Legal, Corporate Investigations Services and Enterprise Risk Management department to support strategic operational goals.
• Develop and implement operational Corporate Investigations budget.
• Ensure that the periodic financial and strategic goals of Corporate Investigations department as well as the performance expectations of the team are achieved.
• Ensure sufficient internal control measures are implemented for adherence Group Finance policies and processes.
• Manage, monitor and control the departmental expenses budget.

People Management

• Establish and maintain a world-class Forensic capability in the organisation by recruiting and developing talent, supporting mentorship, continuous learning and succession planning; and leveraging the capabilities within Walmart.
• Maintain and advance industry expertise by participating in continuing education and training.
• Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement; and ensuring diversity awareness
• Manage the on-boarding process of new team members by providing induction and guidance and setting clear goals and expectations, resulting in the successful integration of new team members into the team.

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

• Honours or Postgraduate degree in a Forensics / Finance / Legal / Audit related qualification.
• Minimum 10 years' experience in a Fraud Investigation related environment of which 5 years must have been at Senior Management or equivalent level.
• Knowledge of crime intelligence and the criminal justice system.
• Experience in Management of fraud prevention and detection programmes.
• Experience in Management of Cyber Crimes Investigations.
• Experience as a Certified Fraud Examiner (CFE) will be an added advantage.

Competencies and Skills

Competencies & Skills

• Make informed judgments
• Ensure customer centric performance
• Ensure execution & achieve results
• Ensure planning & improvement
• Build & positively influence team
• Ensure Ethical behaviour & compliance to company policies
• Adapt & Learn

At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behaviour—where they can thrive and perform at their best.

Our policies promote equal opportunity and a culture of accountability.

Job Overview

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 3 Simmonds Street

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 9/1/2025

Job Description

To provide leadership in respect of managing Fraud risk to the executives of the Standard Bank Group that will enable the executives to discharge their responsibility in making informed decisions with regards to the management of fraud risk with clear cognisance of risk appetite and customer experience parameters provide strategic direction to the GFCC Operational Committee (OPCO) and Management Committee (MANCO) by providing best practice solutions and leadership to the team .

Qualifications

Type of Qualification: Masters Degree

Field of Study: Business Commerce

Type of Qualification: Masters Degree

Field of Study: Legal

Type of Qualification: Post Graduate Degree

Field of Study: Risk Management

Experience Required

Group Anti Financial Crime

Compliance

5-7 years

.

8-10 years

Identifies and reports fraud trending, control weaknesses and gaps, fraud mitigation strategies and fraud detection methodologies. Facilitates policy and procedure changes that will assist in mitigating fraud risk. Conducts periodic meetings with management and serves as liaison for areas of responsibility.

Additional Information

Behavioural Competencies:

Articulating Information

Convincing People

Developing Expertise

Developing Strategies

Directing People

Documenting Facts

Establishing Rapport

Examining Information

Interacting with People

Interpreting Data

Making Decisions

Upholding Standards

Technical Competencies:

Analysing Insurable Risk

Business Acumen (Audit)

Evaluating Risk Management Effectiveness

Forensic Auditing

Remedial Action Development

Risk Acceptance

Risk Reporting

Risk Response Strategy

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

Use industry knowledge and strong motor claims investigative skills to lead, guide, and mentor a team of junior desktop investigators to meet the set targets.

This position reports to the Claims Investigation Senior Manager and is based at our offices in Bryanston. The successful individual has extensive motor claims investigation experience, displays natural leadership qualities, and has a high drive to succeed. They possess strong analytical and process improvement skills, along with a passion for coaching and developing people.

• Oversight and Management:
  • Manage a team of desktop investigators.
  • Use technical expertise to guide the team and ensure that set targets are achieved while maintaining quality standards.
  • Monitor and course correct daily performance.
• Leadership:
  • Provide effective, supportive leadership with a desired outcome of creating a team that commits to the overall vision of the company.
  • Carry out performance management, reward, and recognition processes for each professional’s performance and provide continuous feedback to your team members on their strengths and areas of development.
  • Motivate and inspire team members to provide consistent performance.
• Process Improvement:
  • Identify and implement process improvement concepts.
  • Use industry technical expertise to coach and train less experienced desktop investigators and assist in improving training methods and content.
  • Conduct regular reviews of claims both individually and collaboratively in teams to evaluate the claim process and investigation techniques.
• Strategic Contribution:
  • Work closely with senior management and contribute strategically through data analytics, scorecard projects, and insightful planning.
  • Recommend and implement best practices to ensure company policies and insurance industry regulations are followed through in the claims investigation process.
• Regulatory Compliance:
  • Maintain a strong professional knowledge of claims regulatory and legal environments.
  • Perform various administrative duties required to support the function, including capacity planning.
• Education:
  • Matric
  • Completed Degree (Criminology (Honours), Law (LLB), Forensics, Finance/Accounting are preferable) or a 3-year Diploma from a reputable tertiary organization.
• Additional Skills:
  • Strong proficiency in Microsoft Excel and internet navigation.
• Experience:
  • Previous people management experience.
  • Sound knowledge of motor claims investigations
  • Minimum 2 – 5 years in a similar or related role.
  • Registration as a representative with the FSCA in terms of the FAIS Act, advantageous.

Ready to embark on an exciting career journey with us? Apply now!

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Manage, own and enhance the Experience Investigation reporting process within SRS/Glacier Actuarial to deliver valuable insights for the businesses that we serve.

Responsibilities

• Collaborate to define, create and realise the ideal operating model for actuarial experience investigations in the context of a new business intelligence (BI) platform.
• Liaise and engage with stakeholders from Sanlam Group BI to ensure the efficient running of the experience investigations operation model.
• Ensure the Experience Investigation operating model delivers business value.
• Maintenance of the Experience Investigation model.
• Automation and optimisation of legacy processes.
• Assist with ad-hoc actuarial analyses on special projects.
• Collaborate in the wider SLS teams working on special projects.
• Regular engagement with senior management on the performance of the business.
• Deliver analytical-, business- or projection models as required from special projects.
• Research data science/statistical techniques and their application in an actuarial context.

Qualifications

• Qualified or nearly qualified actuary (FASSA).
• 3-4 years in the life insurance industry.

Required Skills

• Experience / knowledge of Sanlam's life insurance products will be an advantage.
• Leadership and managerial qualities.
• Python, R, SQL experience or knowledge of advanced analytics.
• Keen interest in advanced predictive modelling capabilities.
• Comfortable building and implementing statistical forecasting models.
• The combination of actuarial and data science experience will be an advantage.
• Comfort working with and interrogating big data sets.
• Strong operational process focus.
• Good verbal and written communication skills.
• Good attention to detail.
• Ability to work independently, take initiative and meet deadlines.
• Strong analytical and conceptual thinking.
• Good MS Office skills (Word, Excel).
• Knowledge seeking/learning orientation.

Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description
Ensure growth through directing and managing Fraud Operational activities to ensure these are delivered in accordance with the organisational strategy. To plan, direct and manage the performance of the Fraud Investigations teams, as dictated by the overall strategy agreed by Exco, to maintain and develop business growth in accordance with the agreed business strategy.

Management, monitoring, reporting and communication regarding financial and Physical resources, administration and budgeting. Maintain and develop organisational culture, values and reputation with all staff, customers, suppliers, partners and regulatory/official bodies. Develop and maintain end-to-end fraud operations control framework. Apply best practice standards and principles throughout all PPB Fraud policies, solutions, customer strategies and processes, to effectively manage fraud risk, customer experience and mitigate operational losses or reputational damage to SBG. Lead teams across multiple fraud disciplines and drive a proactive risk culture and awareness.

Qualifications
Type of Qualification:
Masters Degree

Field of Study:
Business Commerce

Type of Qualification:
Masters Degree

Field of Study:
Legal

Type of Qualification:
Post Graduate Degree

Field of Study:
Risk Management

Experience
More than 10 years Experience in providing exceptional customer service offering strategies.

More than 10 years Experience in fraud risk management, policies and principles across PPB products and platforms with an in depth understanding of the PPB value chain and/or its business landscape, and the impact of.

Deep knowledge across the spectrum of fraud risk management, market conduct and financial crime risk management and related risk controls.

More than 10 years Sound knowledge of risk policies and risk principles, their applicability and impact on the business landscape and experience in executing risk initiatives.

More than 10 years Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

More than 10 years Proven track record building and maintaining relationships internally and externally to the organisation with the ability to influence key stakeholders and leaders.

Additional Information

Behavioural Competencies:

• Articulating Information
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People
• Documenting Facts
• Establishing Rapport
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Upholding Standards

Technical Competencies:

• Analysing Insurable Risk
• Business Acumen (Audit)
• Evaluating Risk Management Effectiveness
• Forensic Auditing
• Remedial Action Development
• Risk Acceptance
• Risk Reporting
• Risk Response Strategy

Job Overview

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 3 Simmonds Street

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 9/1/2025

Job Description

Ensure growth through directing and managing Fraud Operational activities to ensure these are delivered in accordance with the organisational strategy. To plan, direct and manage the performance of the Fraud Investigations teams, as dictated by the overall strategy agreed by Exco, to maintain and develop business growth in accordance with the agreed business strategy.

Management, monitoring, reporting and communication regarding financial and Physical resources, administration and budgeting. Maintain and develop organisational culture, values and reputation with all staff, customers, suppliers, partners and regulatory/official bodies. Develop and maintain end-to-end fraud operations control framework. Apply best practice standards and principles throughout all PPB Fraud policies, solutions, customer strategies and processes, to effectively manage fraud risk, customer experience and mitigate operational losses or reputational damage to SBG. Lead teams across multiple fraud disciplines and drive a proactive risk culture and awareness.

Qualifications

Type of Qualification: Masters Degree

Field of Study: Business Commerce

Type of Qualification: Masters Degree

Field of Study: Legal

Type of Qualification: Post Graduate Degree

Field of Study: Risk Management

Experience

More than 10 years Experience in providing exceptional customer service offering strategies.

More than 10 years Experience in fraud risk management, policies and principles across PPB products and platforms with an in depth understanding of the PPB value chain and/or its business landscape, and the impact of.

Deep knowledge across the spectrum of fraud risk management, market conduct and financial crime risk management and related risk controls.

More than 10 years Sound knowledge of risk policies and risk principles, their applicability and impact on the business landscape and experience in executing risk initiatives.

More than 10 years Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

More than 10 years Proven track record building and maintaining relationships internally and externally to the organisation with the ability to influence key stakeholders and leaders.

Additional Information

Behavioural Competencies:

Articulating Information

Convincing People

Developing Expertise

Developing Strategies

Directing People

Documenting Facts

Establishing Rapport

Examining Information

Interacting with People

Interpreting Data

Making Decisions

Upholding Standards

Technical Competencies:

Analysing Insurable Risk

Business Acumen (Audit)

Evaluating Risk Management Effectiveness

Forensic Auditing

Remedial Action Development

Risk Acceptance

Risk Reporting

Risk Response Strategy

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

The Senior Special Investigator, MEA, based in South Africa has responsibility for special investigations in MEA. This role is part of the global Compliance, Ethics, and Integrity Office with responsibility to conduct investigations involving alleged violations of law, Company policy, and the Code of Conduct by employees. This position requires an individual with the highest integrity who can work independently to conduct investigations and mitigate risk to the Company. We investigate issues throughout the Company, which provides this position insight into all aspects of the business. We work closely with our trusted colleagues from the broader Office of General Counsel (OGC), People Matters (PM), Human Resources (HR), Security, Internal Audit (IA), and Internal Control (IC) to resolve reported and identified concerns. Occasional travel may be required, and this role is office based.

Desired Qualifications:

• Bachelor's degree from an accredited college/university.
• Relevant professional post graduate qualification, Certified Fraud Examiner or Chartered Accountant, or Law Degree an advantage.
  Relevant investigations experience is an advantage.

Experience:

• Minimum 2+ years in legal, consulting, audit, internal control, finance, human resources, or compliance role.
• Preference for experience at a multi-national corporation and working with a global team.
• Preference for experience at an in-house / corporate investigations function, or alternatively, at a major audit/accounting firm, or international law firm performing investigative work on behalf of clients.
• Preference for experience performing or supporting objective corporate investigations, including fact-finding and assessment of allegations and potential risk.
• Experience with fraud and misconduct, forensic accounting, third-party risk management, human resources, conflicts of interest, theft, and bribery investigations.
• Preference for experience in evaluating information to determine compliance with Company policies and procedures, laws, and regulations.
• Experience in analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Preference for experience with project management (planning, organizing, and managing resources to bring about the successful completion of a specific project goals and objectives).

Position Responsibilities:

• Assess allegations, properly scope and conduct investigations.
• Align scoping and investigation procedures with SI Management to ensure proper scope and timely completion of investigations.
• Conduct professional and tailored investigation procedures including investigative interviews and communication with complainants.
• Carrying out preliminary and background interviews as part of the fact-finding process.
• Preparing documentation and taking notes for interviews.
• Providing forensic analysis of case materials, ranging from expense reports to contractual arrangements.
• Perform email reviews and other data analysis of collected information.
• Provide timely and well synthesized investigation reporting and updates to management.
• Manage multiple tasks and prioritize changing workloads.
• Routinely engage with leadership and cross functional teams. Effectively deliver difficult or unpopular messages with a diplomatic, solution-oriented approach.
• Support remediation both internally and externally as needed.
  Provide accurate and timely updates in the Case Management System (CMS).

Position Requirements / Primary Skills Required:

• High integrity.
• Self-starter.
• Good judgement, excellent communication and team working skills.
• Flexibility and a creative approach to problem solving.
• Always looking for new ways to improve our processes and reduce the likelihood of further issues.
• A sound understanding of general anti-bribery and anti-corruption risks, basic employment law principles, fraud detection, and investigation techniques.
• Curiosity, patience, and emotional resilience with outstanding interpersonal skills.
• Strong written and verbal communication skills in English.
• Exceptional attention to detail, thoroughness, objectivity, and precision as reflected in research and reporting.
• Strong work ethic and high level of professionalism.
• Willingness to embrace change.
• Ability to learn and comprehend quickly.
• Ability to analyze, interpret, and succinctly summarize large volumes of data and other information.
• Able to ensure confidentiality in investigative matters.
• Ability to handle the investigation independently or with a team.
• Proficiency in the use of Microsoft Office suite, specifically Word, Excel, and PowerPoint, is required.
• Familiarity with Relativity is a plus.