Head of Service: APAC

Johannesburg, Gauteng WatersEdge Solutions

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Job Description

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Candidate Experience and Marketing Manager @WatersEdgeSolutions | Bcom Marketing Management

WatersEdge Solutions is seeking an experienced and relationship-driven Head of Service: APAC to lead a high-performing client service function within a globally recognised tax recovery business. This is a leadership opportunity to own client delivery across the APAC region, scale service processes, and drive account growth across a premium institutional client base.

About the Role

As the Head of Service, you’ll manage a growing team of Client Service Executives and ensure that top-tier service is consistently delivered across all APAC client accounts. Working closely with senior leadership, you'll lead account reviews, streamline operational processes, and implement strategies to maximise client value and retention. This role combines strategic oversight with hands-on relationship management, playing a critical part in revenue expansion and client success.

Key Responsibilities

  • Lead, mentor, and scale a team of Client Service Executives to meet service and growth objectives
  • Drive performance management, goal setting, and team incentives aligned to business outcomes
  • Develop and implement strategies to deepen client engagement and satisfaction
  • Oversee all APAC client relationships, ensuring proactive communication and tailored support
  • Conduct strategic account reviews and identify upsell or cross-sell opportunities
  • Analyse client data and market trends to deliver commercial proposals and unlock growth
  • Identify inefficiencies and continuously improve internal service workflows
  • Resolve client issues promptly while driving improvements in service speed, accuracy, and compliance
  • Monitor industry trends and regulatory developments impacting the tax reclaim process
  • Report regularly on service performance and communicate insights to senior leadership

What You’ll Bring

  • Bachelor’s degree in Business, Finance, Accounting, Economics, or Law (with a commercial background)
  • Minimum 4 years’ experience in financial services, accounting, management consulting, or similar regulated B2B environment
  • Proven experience leading client-facing teams in a high-performance, client success environment
  • Deep understanding of asset management and institutional finance (B2B), with strong industry insight
  • Excellent communication and stakeholder engagement skills across all levels
  • Strong analytical mindset with the ability to problem-solve and drive efficiency
  • High proficiency in Excel and related reporting or documentation tools

Nice to Have

  • Familiarity with tax reclaim processes or regulatory financial services
  • Experience supporting clients in APAC markets
  • Exposure to SaaS, fintech, or digital transformation within a B2B service model

What’s On Offer

  • A high-impact leadership role within a globally respected service business
  • Competitive compensation and performance-driven incentives
  • Exposure to APAC’s leading institutional finance players
  • Continuous learning through industry workshops and legislative updates
  • Opportunity to contribute to a dynamic and values-driven leadership culture

Company Culture

At WatersEdge Solutions, we connect senior talent with companies redefining client excellence in global financial services. This is a business that values initiative, precision, and continuous improvement. You’ll join a team where leadership is hands-on, collaboration is key, and the client experience is the highest priority.

If you have not been contacted within 10 working days, please consider your application unsuccessful.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales, Finance, and Accounting/Auditing

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Business Line Manager - Service

Johannesburg, Gauteng Ann Swann Personnel

Posted 1 day ago

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Job Description

Key Responsibilities :

  • Lead and grow the aftermarket business by implementing a diversified product, customer, and channel strategy.
  • Define and execute the product service strategy for different product ranges within the region.
  • Build and maintain strong customer relationships to increase service revenue and customer retention.
  • Prepare accurate and timely service quotations, ensuring high conversion and customer satisfaction.
  • Collaborate with internal teams to improve service delivery, technical support, and field service capabilities.
  • Drive digital initiatives, including lead generation, data utilisation, and e-platform engagement.
  • Manage dealer networks through training, engagement, and loyalty programs to boost part sales and technical competence.
  • Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
  • Champion organisational development by ensuring talent development, succession planning, and leadership growth.

Your Mission Includes :

  • Achieve sustainable, profitable, inclusive growth in the region.
  • Grow market share (1 : 1 ratio) through a well-balanced approach of ad-hoc services, preventive maintenance, optimisation, and accessories.
  • Create and implement a Full Potential Plan based on the installed base of equipment.
  • Establish a structured team with clear KPIs, job descriptions, and annual appraisals.
  • Lead the planning process, becoming a project owner and mentor for team success.
  • Requirements :

  • Technical qualification or relevant degree in Engineering, Business, or related fields preferred.
  • Minimum 5+ years' experience in aftermarket sales, service management , or industrial equipment sectors .
  • Background in power tools or related mechanical / electrical technical industries.
  • Demonstrated success in growing service or parts sales and managing P&L responsibility.
  • Strong leadership, analytical, and strategic thinking capabilities.
  • Ability to develop teams and manage cross-functional collaboration.
  • Experience with dealer networks , field service teams , and digital transformation is a plus.
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    Manager Service Delivery

    Randburg, Gauteng Absa Group

    Posted 2 days ago

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    Job Description

    Empowering Africa’s tomorrow, together…one story at a time.

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    Expansion of the Test Environment Management capabilities to extend into Change management and further supporting functions.

    Job Description

    Stakeholder Engagement and Communication:

    • Champion transparent communication strategies to maintain awareness and buy-in across all levels of the Bank;
    • Manage dependencies, risks, and issues across identified programmes to ensure strategic alignment, operational integrity and Test Environment Availability.
    • Manage relationships with all support functions and business;
    • Prepare and communicate leadership updates, provide status reports, pro-actively escalate issues as needed.

    Change Management:

    • Establish the correct structures to control the ongoing operational services, through the establishment of change controls and a Change Advisory Board within the test environments.
    • Engage with senior executives and key stakeholders to ensure alignment and clarity on change initiatives and timings.
    • Run the Test Environment Change Advisory Board and be able to make high-impact decisions
    • Make informed decisions with the best interests of strategic programmes at the core.

    Environmental Defect Resolution:

    • Serve as the primary point of contact for Test Environment escalations.
    • Manage and assist in resolution of environmental test defect escalations in a timely manner.
    • Facilitate identification of root cause categories and identification of preventative initiatives.

    Monitoring:

    • Establish and mature the Test Environment Availability & Monitoring capabilities
    • Implement measures to promote innovation within the Test Environment Portal.

    Reporting & Communication:

    • Conduct data preparation & analysis for the creation of Adhoc, weekly & monthly reporting.
    • Implement continuous automation of reporting.
    • Aid in the preparation of conceptual documentation for strategic initiatives.
    • Minimum 2 - 5 years business change experience or experience leading a team through a period of rapid change
    • Minimum 2 – 5 years experience within an IT Service Delivery Management role, with experience across multiple services and business units.
    • Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector)
    • Relevant Formal (3-year) IT Degree or Post-grad qualification
    • Relevant Cloud-Computing Certifications. (E.g. AWS Certified Practitioner.)

    TECHNICAL SKILLS/COMPETENCIES

    • Innovative problem solving – Strong analytical and problem-solving skills with the ability to challenge the status quo, negotiate and drive beneficial change.
    • Experience of employing change management best practices and disciplines
    • Agile ways of working – experience in working with cross-functional teams using Agile frameworks (e.g., Scrum), managing product backlogs, facilitating sprint planning, and ensuring timely delivery of digital solutions in a highly regulated environment.
    • Digital skills - such as using project management software (e.g., Q-Metry, Jira), reporting dashboards (e.g., Power BI), and digital communication platforms (e.g., MS Teams).
    • Planning – strong skill in producing, monitoring and delivering on project plans.
    • Exposure to governance, control and risk management
    • Proven ability to effectively work across cross cultural teams at all levels
    • Ability to negotiate/influence at senior level

    Competencies:

    • Commercial / Entrepreneurial
    • Results driven
    • Relationship /Partnership approach
    • Technical skills/knowledge
    • Planning and Organising
    • Team building/player
    • Leadership
    • Ability to work independently

    Beneficial Skills

    • Proven Change & Project Management skills and Certification, including agile ways of work.

    Demonstrated experience in Systems analysis & design.

    Education

    Bachelor's Degree: Information Technology

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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    Talent Acquisition Lead

    Johannesburg, Gauteng Turner & Townsend

    Posted 4 days ago

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    Job Description

    Turner & Townsend is looking for an experienced Talent Acquisition Lead to support recruiting efforts across our Africa business. Based in Johannesburg, this role will identify opportunities for improvement, conduct efficiency and effectiveness analyses, and deliver a growth strategy in an ever-changing region with various diverging markets.

    This role will take on the following key responsibilities:

    • Lead talent acquisition responsibilities in Africa for vacancies across all divisions and locations.
    • Develop and lead effective talent acquisition strategies, including conventional and digital campaigns.
    • Drive usage and ensure compliance of the ATS functionality.
    • Produce monthly analysis on regional talent acquisition performance.
    • Manage third-party agency engagement contracts.
    • Drive Diversity & Inclusion (D&I) talent acquisition efforts by creating strategies and measuring progress.
    • Manage bulk hiring initiatives across the region.
    • Create a pipeline of candidates for future opportunities.
    • Conduct benchmarking exercises and ensure regional benchmarks are regularly updated.
    • Coordinate the Alumni programme for the Africa region.

    Qualifications:

    You will be a professionally experienced recruiter with proven talent acquisition experience, ideally in the construction sector, specifically within Cost Management, Project Management, or Project Controls disciplines.

    You will have:

    • Experience managing the end-to-end talent acquisition process.
    • Excellent stakeholder management skills.
    • Strong organizational skills and the ability to prioritize.
    • Proficiency in Microsoft Office.
    • Experience managing direct reports.

    Additional Information:

    Our people share our Purpose and Values. Turner & Townsend provides a great place to work where everyone can make change happen and influence a better world.

    We promote a healthy, productive, and flexible working environment that respects work-life balance.

    Turner & Townsend is an equal opportunity employer, celebrating diversity and committed to an inclusive environment for all employees. We encourage applications from all sectors of the community.

    If this sounds like a challenge you'd like to hear more about, please submit an application for our recruitment team to review.

    Learn more about us through our social media channels:

    • Twitter
    • Instagram
    • LinkedIn

    It is strictly against Turner & Townsend policy for candidates to pay any fees related to our recruitment process. No agency working with Turner & Townsend will ask candidates to pay fees at any time.

    Any unsolicited resumes/CVs submitted through our website or email are considered property of Turner & Townsend and are not subject to agency payment unless a formal agreement is in place. Agencies must be invited by the Recruitment Team to submit candidates.

    Remote Work: Employment Type: Full-time

    Key Skills: Illustration, Defence, HVAC, AJAX, Drafting, Customer Development

    Experience: Years

    Vacancy: 1

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    Executive: Sales and Service VC

    Sandton, Gauteng Absa Group

    Posted 4 days ago

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    Job Description

    Empowering Africa’s tomorrow, together…one story at a time.

    With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

    Job Summary

    The Executive: Executive Sales & Service VC is a value generating role reporting into the Chief Operations Officer (COO). This role is dedicated to spearheading the virtual channel sales and service strategy for Business Banking, ensuring exceptional performance in inbound and outbound sales as well as client servicing. It is responsible for driving customer acquisition, enhancing servicing capabilities, boosting cross-sell opportunities, and achieving satisfaction goals through virtual engagement that is digital-first and powered by data. The incumbent’s mandate includes transforming the virtual channel into a modern, intelligent, and always-available component of the Business Banking Omnichannel experience, tailored to meet clients where they are. By leveraging innovative solutions, fostering stakeholder collaboration, and ensuring operational alignment, this role focuses on optimising channel productivity, embedding service excellence, and delivering outstanding commercial results.

    As a Senior Executive in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

    Job Description

    KEY FOCUS AREAS

    Sales and Service Leadership

    • Lead, inspire and grow high-performing sales and service teams across virtual touchpoints – digital drop offs.
    • Achieve defined revenue, customer acquisition, and cross-sell targets.
    • Co-design and implement inbound and outbound virtual campaign strategies aligned to business priorities with the Segments.
    • Use customer intelligence to provide insights to tailor solutions that increase wallet share and customer stickiness.

    Channel Transformation and Integration

    • Drive the virtual channel transformation roadmap, embedding agentic AI, robotics automation, and NLP to improve efficiency, quality and experience.
    • Champion the virtual channel’s integration into the wider omnichannel strategy, enabling seamless customer journeys across voice, human-assisted and in-person touchpoints.
    • Ensure CRM platforms and campaign tools are optimally leveraged to drive proactive and context-aware engagement.

    Technology, Data and Insights Enablement

    • Collaborate with data and analytics teams to harness predictive insights that shape customer interactions.
    • Continuously optimise processes, campaigns, and scripts usings real-time data and feedback loops.
    • Lead efforts to simplify customer journeys, reducing duplicated engagements and service friction.

    Operational Excellence

    • Ensure quality assurance, complicance, and risk management standards are met across all virtual interactions.
    • Partner with business operations, product, and technology teams to resolve pain points, eliminate manual interventions, and reduce unnecessary contact volumes.
    • Drive automation of routine queries and transactions, freeing up human capacity for high value transactions.

    ACCOUNTABILITIES

    Strategy Formulation and Execution

    • Develop and lead the sales and service strategy aligned with customer lifecycle and business goals.
    • Shape integrated execution plans that drive acquisition, retention, and commercial growth.
    • Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
    • Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
    • Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
    • Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
    • Coordinate business enablement efforts for Business Banking ensuring delivery capability across systems, processes, and teams.
    • Track execution progress against key strategic initiatives and intervene to correct course where needed.
    • Support transformation initiatives through structured programme delivery and change management practices.
    • Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
    • Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
    • Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

    Customer Primacy

    • Embed customer-centric practices across sales and service channels to enhance experience and loyalty.
    • Use customer insights to inform service improvements and sales enablement strategies.
    • Interpret market and customer insights to inform operational plans and prioritise capability investments.
    • Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
    • Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
    • Implement initiatives that improve customer engagement and retention through operational enhancements.
    • Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
    • Represent the voice of the customer within leadership forums to influence service delivery priorities.
    • Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
    • Provide expertise in designing integrated frameworks to embed service excellence.

    Sustainable Growth

    • Drive sustainable growth through targeted sales campaigns and service excellence initiatives.
    • Align sales and service performance with long-term business viability and strategic priorities.
    • Develop business area growth plans aligned to segment and enterprise priorities.
    • Work with business partners to define and execute on growth strategies and operational initiatives.
    • Mobilise functional teams to deliver growth targets and embed performance accountability.
    • Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
    • Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
    • Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

    Client-Driven Innovation and Change

    • Lead innovation in sales and service delivery through digital tools and agile practices.
    • Implement change initiatives that enhance customer engagement and operational efficiency.
    • Monitor competitive landscape and identify opportunities to improve products, services, or operations.
    • Drive continuous improvement and innovation within the team to enhance customer outcomes.
    • Shape client experience initiatives through project ownership and delivery responsibility.
    • Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
    • Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
    • Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
    • Drive change management activities across a single value chain for optimal adoption of change.

    Leading Talent

    • Build and lead high-performing sales and service teams with expertise in customer engagement.
    • Develop internal capability through structured training, coaching, and leadership development.
    • Embed people processes and values into business routines, reinforcing a strong leadership culture.
    • Develop workforce capabilities to meet business plan execution requirements and future readiness.
    • Create inclusive team environments that support performance, wellbeing, and growth.
    • Address escalated people issues and ensure application of performance and development processes.
    • Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
    • Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
    • Direct the development and implementation of human capability strategies to support people management priorities.

    Operational Effectiveness

    • Establish and manage frameworks that ensure consistent sales and service execution.
    • Monitor performance metrics and drive continuous improvement in delivery outcomes.
    • Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
    • Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
    • Ensure integration across business units by resolving operational friction and dependencies.
    • Represent the business area in operational forums and with delivery partners.
    • Leverage data insights to improve operational effectiveness and customer outcomes.
    • Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
    • Identify problems and formulate alternate solutions to resolve value chain conflicts.
    • Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

    Digital Adoption

    • Champion digital adoption across sales and service channels to improve efficiency and customer experience.
    • Ensure technology solutions are integrated with business processes and support strategic agility.
    • Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
    • Monitor digital platform performance and ensure integration with business processes and outcomes.
    • Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

    Good Governance, Risk and Compliance

    • Embed governance and risk frameworks into sales and service operations.
    • Ensure compliance with regulatory and internal control requirements across all initiatives.
    • Implement governance, risk, and compliance frameworks in business processes and team routines.
    • Promote risk awareness and lead the response to regulatory changes and emerging issues.
    • Support audit readiness and ensure operational teams adhere to compliance requirements.
    • Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
    • Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
    • Influence the implementation of effective internal controls systems and corporate governance practices.

    Data Monetisation

    • Use sales and service data to inform strategy and optimise performance.
    • Develop dashboards and reporting tools to track customer engagement and commercial outcomes.
    • Apply data insights to support business planning and decision-making in the business area.
    • Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
    • Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

    Stakeholder Management

    • Collaborate with product, compliance, and channel partners to align sales and service initiatives.
    • Represent sales and service priorities in executive engagements and cross-functional forums.
    • Manage relationships with key stakeholders to support aligned delivery and issue resolution.
    • Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

    QUALIFICATIONS AND EXPERIENCE

    Education/ Qualification:
    Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications (NQF8)

    Field of Study:

    • Business, Commerce, Marketing, or related field.

    Work Experience:

    • 12 - 15 years experience in sales and service leadership roles within banking, preferably business banking including a track record of 5 years in a people management position in a large enterprise.
    • Proven track record in delivering sales growth and service excellence in digital and virtual environments.
    • Experience in leading large virtual channel teams.
    • Deep understanding of AI, analytics, robotic process automation, and omnichannel executions.
    • Strong analytical, commercial and customer-orientated mindset.
    • Excellent communication and influencing skills across all levels
    • Comfortable operating in a fast-paced, data-rich, digitally evolving environment.
    • Ability to lead complex transformation initiatives with agility and discipline.
    • Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
    • Exposure to digital transformation and data-driven decision-making is preferred.
    • Demonstrated success in leading integrated sales and service strategies across customer segments. Driving commercial outcomes through channel optimisation and customer engagement.Embedding service excellence and innovation into operational delivery.
    • Experience in engaging executive stakeholders in aligning sales and service strategies with enterprise goals and enabling cross-functional execution.
    • Demonstrated sales leadership in a Virtual Channels environment
    • Have had responsibility for a P&L

    COMPETENCIES

    Leadership Competencies:

    • Strategic Thinking
    • Customer-centric mindset
    • Digital savvy
    • Business Acumen
    • Communication
    • Influence
    • Leadership
    • Creativity and Innovation
    • Delivering Results
    • Adaptability
    • Problem solving
    • Collaboration

    Knowledge and Skills:

    • Strong commercialisation and monetisation skills with an affinity for finance
    • Digital affinity and dexterity that leverages technology to automate and create commercial value
    • Mindset of efficiency driven by automation, digitization and cost optimisation, to create client value
    • Corporate and competitive strategy formulation
    • Sales strategy and execution
    • Customer lifecycle management
    • Service excellence frameworks
    • Channel optimisation and enablement
    • Digital sales and service tools
    • Data-driven decision-making
    • Governance and compliance in sales
    • Stakeholder engagement and alignment
    • Performance monitoring and reporting
    • Cross-functional leadership

    Education

    Bachelor's Degree: Business, Commerce and Management Studies

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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    Director Compensation and Benefits SSA

    Johannesburg, Gauteng DHL

    Posted 4 days ago

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    Job Description

    IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

    IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

    Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

    We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

    Role Context

    Develop and maintain effective remuneration policies, benefit schemes and C&B processes in alignment with overall global DHL HR strategy and corporate DPDHL guidelines with the objective to support DHL’s business by ensuring attraction, motivation and retention of highly qualified and performing employees.

    Responsible for 40 countries within Sub Sahara Africa

    • Contribute to the design and implantation of Compensation & Benefits (C&B) programs and reward policies that are aligned with the company's business objectives for all staff levels
    • Ensure that compensation and benefits policies are adhered to
    • Co-ordinate alignment of global/regional reward activities with other regional and country C&B teams
    • Co-ordinate the development of Role Profiles evaluations and grading process
    • Manage, control and administer all aspects of DHL’s local Pension scheme
    • Act as a consultant to local DHL line management in C&B matters
    • Provides input and cost analysis for personnel costs budgeting process
    • Implement analysis of legislative, market and actuarial trends and projections
    • Coordinate, together with the Training & Development Manager, the planning of career / development paths
    • Contribute to the design of C&B related business intelligence, taking business strategies into account
    • Liaise with external consultants and industry colleagues
    • Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and merit budgets
    • Benchmark DHL C&B policies with outside companies through participation in outside surveys/forums and propose possible amendments
    • Participate in compensation and benefit surveys to ensure market transparency and positioning of remuneration packages according to the HR Strategy
    • Oversee relationships with external vendors of C&B services and drive quality and supplier service for area of responsibility
    • Provide consulting on C&B matters (e.g. interpret policy) and analytics for business managers as required
    • Oversee relationships with external vendors of C&B services and drive quality and supplier service for area of responsibility
    • Provide consulting on C&B matters (e.g. interpret policy) and analytics for business managers as required
    • Manage all Mobility across SSA to ensure compliance with all local legislations
    • Manage Executive annual remuneration and the LTI schemes to target audience
    • Consistently apply DPDHL reward frameworks, where appropriate, to local practices, such as RCS, international mobility management
    • Ensure timely and accurate reporting of C&B information for business and planning requirements
    • Ensure alignment of benefits across SSA for all countries
    • Co-ordinate and monitor annual merit & bonus plan processes and salary reviews for local & zonal staff and managers in close coordination with the Regional HR resources and Global C&B
    • Manage, guide and coach performance of team members to ensure work is delivered on time and to right level of quality
    • Determine SLA’s of Regional and Local country C&B departments

    Minimum Requirements

    Education and Experience

    • University Degree / Masters - Major Human Resources
    • C&B Professional Certificate
    • 10 years experience across multiple African countries
    • (Francophone, Anglophone and Lusophone territories)
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    Business Line Manager - Service

    Boksburg, Gauteng Ann Swann Personnel (Pty) Ltd

    Posted 4 days ago

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    Job Description

    Are you a results-driven leader with a passion for aftermarket sales and power tool services?

    We're looking for an experienced Business Line Manager for Service Sales to take charge of our clients' after-sales and service division in the Southern African market based in Boksburg, Gauteng.

    You will play a vital role in growing the power service business, increasing market share in spare parts and repair services, and driving customer satisfaction through proactive service excellence.

    Key Responsibilities :

    • Lead and grow the aftermarket business by implementing a diversified product, customer, and channel strategy.
    • Define and execute the product service strategy for different product ranges within the region.
    • Build and maintain strong customer relationships to increase service revenue and customer retention.
    • Prepare accurate and timely service quotations, ensuring high conversion and customer satisfaction.
    • Collaborate with internal teams to improve service delivery, technical support, and field service capabilities.
    • Drive digital initiatives, including lead generation, data utilisation, and e-platform engagement.
    • Manage dealer networks through training, engagement, and loyalty programs to boost part sales and technical competence.
    • Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
    • Champion organisational development by ensuring talent development, succession planning, and leadership growth.

    Your Mission Includes :

    • Achieve sustainable, profitable, inclusive growth in the region.
    • Grow market share (1 : 1 ratio) through a well-balanced approach of ad-hoc services, preventive maintenance, optimisation, and accessories.
    • Create and implement a Full Potential Plan based on the installed base of equipment.
    • Establish a structured team with clear KPIs, job descriptions, and annual appraisals.
    • Lead the planning process, becoming a project owner and mentor for team success.

    Requirements :

    • Technical qualification or relevant degree in Engineering, Business, or related fields preferred.
    • Minimum 5+ years' experience in aftermarket sales, service management, or industrial equipment sectors.
    • Background in power tools or related mechanical/electrical technical industries.
    • Demonstrated success in growing service or parts sales and managing P&L responsibility.
    • Strong leadership, analytical, and strategic thinking capabilities.
    • Ability to develop teams and manage cross-functional collaboration.
    • Experience with dealer networks, field service teams, and digital transformation is a plus.
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    Director â Compensation and Benefits

    Midrand, Gauteng Recruitment Matters Africa Pvt Ltd

    Posted 4 days ago

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    Job Description

    Key Responsibilities

    Lead the Compensation and Benefits (C&B) sub-function for the SSA region (covering 40 countries).

    Design the C&B strategy for the SSA region and develop employee compensation and benefits programs.

    Align pay levels with :

    External and internal job value

    Performance

    Business needs

    Group rewards philosophy

    Industry best practices

    Local legal requirements

    Own SSA job grading ensuring alignment with the Groups global grading methodology.

    Oversee payroll management across the SSA region.

    Manage the SSA global mobility function including expatriate assignments.

    Develop SSA-specific C&B policies that align with business goals and global frameworks.

    Ensure compliance with all approvals and adherence to global C&B frameworks.

    Implement both global and regional reward policies effectively within the region.

    Manage and coordinate all C&B reporting and analytics requirements.

    Lead the SSA C&B team including Specialists and Analysts.

    Oversee executive compensation in accordance with global guidelines.

    Manage compensation budgets :

    Annual salary and merit review

    Short-term incentives

    Other bonus processes

    Review employee benefits (retirement medical risk transport etc.) across all SSA countries.

    Grade new and revised roles according to the Groups grading methodology.

    Manage SSA Regional Office payroll.

    Contribute to personnel cost budgeting through input and cost analysis.

    Oversee vendor relationships for C&B services.

    Support global mobility processes including :

    Assignment packages

    Contracts

    Benefits

    Immigration

    Relocation

    Payroll and tax

    Lead regional implementation of Group Long-Term Incentive (LTI) plans.

    Oversee all C&B systems both global and region-specific.

    Skills and Qualifications (Implied)

    Leadership & Team Management : Proven ability to lead C&B teams across diverse geographies.

    Strategic Thinking : Capability to design and implement innovative and regionally tailored C&B strategies.

    C&B Expertise : Deep understanding of compensation structures benefits administration and job evaluation frameworks.

    Analytical Proficiency : Skilled in data analytics reporting budgeting and interpreting compensation trends.

    Compliance & Governance : Strong knowledge of regional employment laws and governance practices.

    Stakeholder Management : Effective at influencing senior stakeholders working with external consultants and presenting to remuneration committees.

    Global Mobility Expertise : Competent in handling international assignments immigration tax and relocation.

    Systems Knowledge : Experience in managing and optimizing C&B systems and platforms.

    Budget & Financial Acumen : Competence in managing salary budgets and contributing to financial planning.

    Key Skills

    Sales Experience,Microsoft Office,Customer Service,Communication skills,Microsoft Outlook,Microsoft Word,Business Management,Benefits Administration,Microsoft Excel,Insurance Sales,Customer relationship management,Human Resources

    Employment Type : Full-time

    Experience : years

    Vacancy : 1

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    Business Partner, People & Culture, Personal & Private Banking, Technology

    Johannesburg, Gauteng Standard Bank Group

    Posted 4 days ago

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    Job Description

    Company Description

    Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

    Job Description

    To work independently and provide end-to-end People and Culture value chain business partner support for the Personal & Private Banking, Technology portfolio, applying specialist knowledge and judgement to resolve complex challenges. To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility in the PPB, Technology portfolio, giving P&C guidance in support of the overall people experience and business objectives in an ever-changing environment.

    Qualifications

    Minimum qualifications

    Degree in Human Resources Management / Behavioural Science / Social Science.

    Experience Required

    • Minimum 5 -7 years experience in People & Culture, with strong preference to a partnering role having supported the Technology portfolio.
    • Experience within a multinational company working with senior management teams in a complex environment.
    • Experience in working with teams across geographies would be advantageous
    • Track record of successfully implementing integrated, effective People & Culture solutions in support of business specific objectives & driving for a sustainable performance in the businesses.
    • Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
    • Leading culture initiatives which enable the business to achieve business objectives and simultaneously add value to an employee value proposition
    • Demonstrate an understanding of the full People & Culture value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners.
    • Provide support to the business in aligning the Business Unit strategy to the broader Business Line and P&C strategy, collaborating with business leader/s to design and plan the communication and implementation thereof.
    • Monitor staff movements relative to cost allocation and headcount; track and monitor key people metrics such as overtime, headcount and training spend; highlighting areas of concern at relevant forums.
    • Collaborate with finance and operations teams regarding workforce planning within work area, confirming compliance with budgetary requirements; contributing to accurate information on costs and utilising data to enable your partnership would be advantageous
    • Create a proactive view of emerging risks in the business area by conducting detailed trend analysis on metrics/indicators; providing a summary view to the business together with potential mitigation plans.
    • Engage in the implementation of organisational design and change management initiatives within the portfolio/s to support the successful implementation and acceptance thereof, delivering on the People Promise.
    • Identify and analyse appropriate sources of data, to gain insights on People & Culture supporting the strategic drivers of the business and/or people experience.
    • Interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision making processes.

    Additional Information

    Behavioural Competencies:

    • Adopting Practical Approaches
    • Articulating Information
    • Embracing Change
    • Establishing Rapport
    • Exploring Possibilities
    • Interpreting Data
    • Inviting Feedback
    • Managing Tasks
    • Providing Insights
    • Taking Action
    • Team Working
    • Upholding Standards

    Technical Competencies:

    • Decision Making
    • Digital Advocacy
    • Inclusive Facilitation
    • Integrative Leadership
    • Organisational Navigation
    • Storytelling
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    Hr Director – Gaming, Betting, & Gambling Job – Market Related Salary – Johannesburg, South Africa

    Johannesburg, Gauteng Initiate International

    Posted 4 days ago

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    Job Description

    Be part of a pioneering force in the online gaming industry based in Johannesburg . Our client is revolutionizing the gaming landscape with their cutting-edge platform, offering players an unparalleled gaming experience. As they continue to expand, they’re on the lookout for a visionary HR Director to steer their HR strategy and propel their company towards even greater heights of success.

    As the HR Director , you will play a pivotal role in shaping the culture, talent acquisition, and employee experience within our organization. Reporting directly to the CEO, you will lead HR strategies to attract, develop, and retain top talent while fostering a high-performance culture aligned with the company’s values and objectives.

    Your key job responsibilities as the HR Director in Johannesburg will include :

    • Develop and implement HR strategies and initiatives aligned with the overall business objectives.
    • Lead talent acquisition efforts to attract and retain top talent, including developing innovative recruiting strategies, conducting interviews, and overseeing the hiring process.
    • Oversee employee onboarding, training, and development programs to support career growth and succession planning.
    • Foster a positive and inclusive workplace culture that values diversity, equity, and inclusion.
    • Manage employee relations, including conflict resolution, disciplinary actions, and performance management.
    • Develop and implement compensation and benefits programs that are competitive and aligned with industry standards.
    • Stay updated on HR trends and best practices to ensure compliance with labor laws and regulations.
    • Collaborate with senior leadership to develop and execute organizational strategies that drive business growth and success.
    • Lead HR initiatives to enhance employee engagement, satisfaction, and retention.
    • Manage and mentor HR team members to ensure high performance and professional development.

    Requirements for this HR Director job in Johannesburg :

    • Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
    • Proven experience as an HR leader, preferably within the online gaming industry.
    • Strong knowledge of HR best practices, employment laws, and regulations in South Africa.
    • Demonstrated experience in talent acquisition, performance management, and employee relations.
    • Strategic thinker with the ability to translate business objectives into HR initiatives.
    • Strong leadership and people management skills, with the ability to inspire and motivate teams.
    • High level of integrity, confidentiality, and professionalism.

    Join our client in revolutionizing the online gaming industry and be part of a team that is passionate about delivering exceptional gaming experiences to players worldwide. Apply now to become the HR Director and make a significant impact on the company’s success!

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