69 Employee Relations jobs in Johannesburg

Government institution based in Johannesburg requires a Director Intergovernmental Relations

• Manage the provision of inter-governmental relations support to the Head of Department and MEC by enhancing cooperative governance.
• Facilitate inter-departmental cooperation through coordination of IGR Fora including but not limited to providing input to the agenda of the MEC/MMC forum and monitor the implementation of decisions.
• Facilitate provincial relations with local government and other organs of state.
• Manage the development of policies and strategies aimed at enhancing IGR relations in the provincial administration.
• Build strong stakeholder relations with strategic partners.
• Operationalise the Governance & IGR Secretariat Support Service.
• Provide Strategic Leadership and Management to the Directorate: Intergovernmental Relations; Develop and Manage Strategic Partnerships within and outside the department
• Develop a database of all IGR infrastructure projects in the province; Manage the resources of the Directorate; Develop, manage, and implement stakeholder engagement strategies, policies, and procedures.

Qualifications:

• Matric plus NQF level 7/ Bachelor’s Degree in Political Science, Public Management, LLB or relevant qualification in Intergovernmental Relations.
• Coupled with 5 years’ experience at a Middle Management level working in Development at Municipal level, knowledge of Integrated Development Planning and or the public service.
• A post-graduate Degree would an added advantage.

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

PREFERRED

Education and or training background

REQUIRED

• Grade 12 matric

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Report writing skills
• Process skills
• PowerPoint and presentation skills

Accountability

Action orientated

Communication

Business writing and presentation skills

Creative thinking

Strong relationship skills

Growth and development mind-set

Planning and organisation

Resilient and adaptive

Systems thinking and connecting ability

Professional and brand conscious

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Job Description : Client Relations Manager REPORTS TO : Head of Operations OCCUPATIONAL LEVEL : Middle Management FUNCTIONAL AREA : SDC Skills Sales COMPANY : The Skills Development Corporation (Pty) Ltd LOCATION : 24 Achter Road, Paulshof, Sandton, Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.

Key Outcomes

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Training & Development
• General Duties Role Requirement Essence of the role / Key Accountabilities Key Activities Leadership and Team Management Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues Identifying, interviewing, and hiring new sales team members who meet the company's requirements Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge Sales strategy and planning Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads Creating and implementing comprehensive sales plans that align with the company's overall business strategy Sales performance and reporting Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts Client Relations and Business Development Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction Developing and implementing strategies to generate new leads and opportunities Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts Managing communications between key clients and internal teams Coordinate with company operations so that the client's expectations are met Develop initiatives to increase client satisfaction and retention Negotiating contracts with clients and establishing timeline of performance Meeting and Project Management Coordinate diaries of the sales team and self Conclude meeting / s with new, potential and existing clients Understand the needs and requirements of all new and potential clients Presentation of current offer / s to all new and potential clients Agree on proposal terms : Number of learners Demographics Onsite or offsite solution Qualification Payment terms Start date Appointments for all renewals must be set on the basis listed below : For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients' current program All renewal documentation must be completed no later than one month before the completion of the clients' current program Act as the key interface between the client and all relevant departments Manage a client's project / s from beginning to end Maintain and update client contact records Meeting all client needs and deliverables according to proposed timelines Client Proposal Complete a skills analysis for new / potential clients Draft and populate proposal as per the proposed terms discussed in the meeting Forward prepared proposal through to client with additional information required Follow up on the proposal after two days, if the client has accepted or not If the proposal is accepted, receive the signed proposal from the client, with the supporting documents : Tax Clearance Company Registration Documents Fixed Term Contract / s Letter of Delegation (if applicable) Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison) The induction email content forwarded to all HOD's, include : The signed proposal and supporting documents Demographics Qualification Contract dates Fixed Term Contract template Invoice terms Hosting of learner Payroll due date Workplace Health Plan (WHP) Training & Development
• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually General Duties
• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD's Job Specific Requirements Competencies (Knowledge, skills and attributes) Competency / Performance Drivers Technical / Professional Expertise Able to multi-task, prioritize and manage time efficiently Goal-orientated, organised team player Encouraging to team / staff, able to mentor and lead Excellent verbal and written communication skills Have excellent people skills and intuitive to client's business needs Highly self-motivated and self-directed Delivering Results and Meeting Client Expectations Knowledge and understanding of various legislation Problem solving skills Ability to function independently and under pressure and commit to deadlines Computer Literacy, with emphasis on Excel skills Strong negotiation skills, with ability follow through on client contracts Proven results of delivering client solutions and meeting sales goals Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities Acquire a thorough knowledge and understanding of key client needs and requirements Qualifications Minimum
• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications Ideal BCom Degree in business commerce, such as Sales and Marketing or Finance MDP B-BBEE Experience Minimum 3 / 4 years relevant managerial experience, with at least 3 years at middle management level Proven track record of sales successes Proven track record of meeting targets and generating new business Ideal
• A minimum of 5 years' experience, at senior management level with full competence as a Client Relations Manager / Sales Manager Remuneration
• Basic Salary – R35 ,00 to R50 ,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded Disclaimer The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role.

It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

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Recruiter:

SDC Group (Pty) Ltd

Job Ref:



Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.
  
  

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Client proposal
• Training & Development
• General Duties
  
  

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
• Identifying, interviewing, and hiring new sales team members who meet the company's requirements
• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge
  
  

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
• Creating and implementing comprehensive sales plans that align with the company's overall business strategy
  
  

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts
  
  

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
• Developing and implementing strategies to generate new leads and opportunities
• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
• Managing communications between key clients and internal teams
• Coordinate with company operations so that the client’s expectations are met
• Develop initiatives to increase client satisfaction and retention
• Negotiating contracts with clients and establishing timeline of performance
  
  

• Coordinate diaries of the sales team and self
• Conclude meeting/s with new, potential and existing clients
• Understand the needs and requirements of all new and potential clients
• Presentation of current offer/s to all new and potential clients
• Agree on proposal terms:
• Number of learners
• Demographics
• Onsite or offsite solution
• Qualification
• Payment terms
• Start date
• Appointments for all renewals must be set on the basis listed below:
• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
• Act as the key interface between the client and all relevant departments
• Manage a client’s project/s from beginning to end
• Maintain and update client contact records
• Meeting all client needs and deliverables according to proposed timelines
  
  

• Complete a skills analysis for new/potential clients
• Draft and populate proposal as per the proposed terms discussed in the meeting
• Forward prepared proposal through to client with additional information required
• Follow up on the proposal after two (2) days, if the client has accepted or not
• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
• Tax Clearance
• Company Registration Documents
• Fixed Term Contract/s
• Letter of Delegation (if applicable)
• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
• The induction email content forwarded to all HOD’s, include:
• The signed proposal and supporting documents
• Demographics
• Qualification
• Contract dates
• Fixed Term Contract template
• Invoice terms
• Hosting of learner
• Payroll due date
• Workplace Health Plan (WHP)
  
  

• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually
  
  

• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD’s
  
  

• Able to multi-task, prioritize and manage time efficiently
• Goal-orientated, organised team player
• Encouraging to team/staff, able to mentor and lead
• Excellent verbal and written communication skills
• Have excellent people skills and intuitive to client’s business needs
• Highly self-motivated and self-directed
• Delivering Results and Meeting Client Expectations
• Knowledge and understanding of various legislation
• Problem solving skills
• Ability to function independently and under
  
  

• Computer Literacy, with emphasis on Excel skills
• Strong negotiation skills, with ability follow through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities
• Acquire a thorough knowledge and understanding of key client needs and requirements
  
  

• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications
  
  

• BCom Degree in business commerce, such as Sales and Marketing or Finance
• MDP B-BBEE
  
  

• 3/4 years relevant managerial experience, with at least 3 years at middle management level
• Proven track record of sales successes
• Proven track record of meeting targets and generating new business
  
  

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager
  
  

• Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Sales and Business Development
• Industries Advertising Services

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FlySafair City of Johannesburg, Gauteng, South Africa

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FlySafair City of Johannesburg, Gauteng, South Africa

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• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.
• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.
  
  

• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.
• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.
  
  

• Professional;
• Use discretion and maintain confidentiality at all times;
• Strong work ethic;
• Honesty and integrity;
• Proactive approach;
• Strong team player;
• Committed and willing to take on new challenges;
• priorities and pressure;
• Able to work without supervision;
• Immaculate timekeeping.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Aviation and Aerospace Component Manufacturing

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The incumbent will ensure that SANBS complies with relevant labour laws, standards, policies and codes. To advise business and employees on labour related issues, highlighting the risks to the business and employees alike whilst ensuring that fair and equitable employee relations outcomes are achieved. To ensure lasting employee relationships within SANBS. The focus of this role is to identify requirements within the organization and develop new and innovative ways to reduce staff turnover rates, advance solid Employee Relations and improve overall morale.

Key Performance Areas:

1. Contribute and participate in long term plans for the department.
2. Participate in business planning sessions and identify mitigation of organisational risks relating to ER Projects as well as divisional projects.
3. Create a dashboard to track all ER related matters within the business. Use this information to identify risks and manage and mitigate same.
4. Participate and implement HCM national initiatives and develop project plans for implementing agreed decisions.
5. Gather and compile all necessary information for ER reports.
6. Assist in managing the ER departments budget, specifically in relation to ER training and Legal expenses.
7. Ensure that the ER department reaches its business plan goals for each year.

1. Research and keep abreast of new developments & tools within the labour law space.
2. Direct and facilitate inputs on implementation of approved employee relations interventions and plans.
3. Provide support and guide managers and employees in the implementation of employee relations initiatives.
4. Provide support to implementation of appropriate DE and Grievance processes.
5. Ensure DE and Grievance templates and paperwork are up to industry practice.
6. Capture and update ER database and draw relevant reports from same. Ensure capturing of all matters on the database on a monthly basis.
7. Analyse data from the ER reporting system and identify trends. Put measures into place to ensure these trends are sufficiently addressed.
8. Implement processes to ensure compliance with the SAP ER system and processes.
9. Resolve ad hoc reporting requests on Employee Relations matters.
10. Responsible to liaise with Line Management and HRBP’s to maintain and update the organisation on labour matters.
11. Prepare appropriate reports to enhancement of management reporting.
12. Maintain ER relationship with relevant stakeholders and provide necessary support in all areas of ER, this will include EXCO, senior managers, Unions and employees.

1. Implement, Facilitate and source training as per the need of the organization.
2. Educate stakeholders on an ongoing basis on all ER related matters and policies.
3. Implement ER training for managerial staff during induction and information training for new employees during induction.
4. Continuous ER training for supervisory and managerial staff including newly employed supervisory and managerial employees.
5. To develop SANBS customized ER training and roll out same within the business as and when required.

1. Advise management on matters related to the administration of employment contracts or employee discipline or grievance procedures.
2. Ensure that grievance handling and disciplinary proceedings are carried out in line with company policy and procedure.
3. Arranging and scheduling meetings between employees and management, to investigate and resolve grievance and disciplinary proceedings.
4. Mediating discussions between employer and employee representatives in an attempt to reconcile differences.
5. Supporting managers at disciplinary or grievance hearings in the event of collective disputes or individual action and ensure that any required follow-up action is taken.
6. Effective and efficient preparations for CCMA cases and its presentation at the CCMA in consultation with the relevant line managers. This will include Conciliation, Con/Arb and Arbitration.
7. Attend to Labour Court matters, brief and instruct attorneys with detailed information to protect SANBS.
8. Perform a quarterly GAP analysis on all ER related policies.
9. Monitor the status of all ER related matters and ensure management is continuously informed.
10. Provide advisory information to Senior Manager: Employee Relations with the implementation of strategic initiatives and interventions.
11. Ensuring the company’s ER policies are kept up to date and in line with industry best practices such as codes of conduct, grievance and disciplinary processes, and diversity and inclusion initiatives.

1. Receive SANBS tip-off reports in line with policy from Legal Manager.
2. Investigate and provide reports to tip-off team as they relate to HCM policies and procedures.
3. Provide updates and analysis to the Senior Manager – Employee Relations and the tip-off committee regarding tip-off received and status updates of investigations.
4. Make recommendations on further steps to be taken as well as the mitigation of risks.

1. Support the Senior Manager: Employee Relations in preparation for annual salary negotiations through benchmarking and play advisory role to the negotiation team.
2. Responsible to Conduct negotiations with the Unions, Employee Representatives and SANBS Management Representatives.
3. Conclude and draft various agreements with Unions after consultation with management such as recognition agreements, wage agreements, and settlement agreements.
4. Implementation of and continuous engagement of national labour forum to ensure all issues are addressed such as union consultations, matters of mutual interest, section 189 retrenchment proceedings in the forum.
5. Coordinate and implement quarterly bilateral meetings with the Unions to ensure appropriate location of issues within the scope of the national labour forum.
6. Keep continuous track of Union representativity in the business to ensure representativity is in line with the concluded recognition agreement.
7. Coordinate, where applicable, external training for all Union Shop Stewards on ER related policies.
8. Ensure integration of aspects of the HCM value chain and synergies and opportunities are fully exploited.

• Analytical thinking and attention to detail
• Change Management
• Holistic / Big Picture
• Judgement and Decision making
• Problem solving
• Planning, Organising and Monitoring
• Knowledge of ER theory, concepts and best practice
• Ethical behaviour
• Excellence Orientation
• Resilience and stress management
• Self Management
• Customer Service Orientation
• Business and Financial Acumen
• Best Practice Thinking
• Accounting Practice
• Deadline driven
• Business process understanding
• Presentation and Business writing skills

Practical Execution Management

• HR Degree and/or LLB Degree and/or specializing in Labour Law.
• Post graduate qualification in Labour Law/Employee Relations would be of an advantage.

• Minimum of 5 years’ experience in Employee Relations.
• Minimum 3 years’ experience in dealing with CCMA processes and cases.
• Proven advanced experience in Arbitration proceedings would be an advantage.
• Admitted Attorney would be an advantage.
• Excellent and up-to-date knowledge and understanding of labour legislation, rules of the CCMA and latest IR related training and development.

Our client is currently recruiting for a Specialist Employee Relations Advisor. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6-month contract.

Location: Midrand, Johannesburg - Hybrid

To deliver a consistent and high-quality HR Services experience with regards to Employee Relations. To align to global standards in order to ensure a consistent, efficient, and effective service.

1. Be the first point of contact for the business regarding all ER process and policy queries and/or issues.
2. Provide an end-to-end case management service regarding all ER processes, including but not limited to poor performance management, grievance management, and sick leave management.
3. Provide support and consultation to both staff and line management throughout the ER process.
4. Liaise with the Employment Law division on complex cases.
5. Facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process, including acting as a liaison between the Insurer and other stakeholders.
6. Facilitate, investigate, and appropriately close HR-related Speak Up cases.
7. Build and maintain relationships/clarify expectations with key stakeholders.
8. Be involved in sub-project deliverables on a needs-driven basis.
9. Keep abreast of the latest HR trends (best practices), tools, and techniques through networking and monitoring the micro and macro environment.
10. Maintain current reporting requirements to the relevant stakeholders and create and enhance ER-related reporting.

1. 3-year Degree/Diploma in HR/ER related field – essential
2. 3-5 years relevant experience
3. Honours degree in HR/ER related field – desirable
4. Knowledge of Labour Legislation, BCEA
5. Understanding of Employee Relation Practices
6. Familiarity with HR policies and procedures
7. Proficiency in Microsoft Office software packages
8. Experience with SAP (advantage)
9. Knowledge of HR processes (advantage)
10. Understanding of HR Theories and Models
11. Business Understanding

Duties:

• Logging calls (Service/ Toner/ Etc)
• Assisting clients with queries
• General Office Duties (Scanning, Filing, Claims, Data Capturing etc.)
• Custrack (CRM System) Management- Data Capturing
• Loading Opp MIF Info (Opposition Machines in Field)
• Calling existing customer base- Courtesy calls
• Generating New & Add On business- Identifying opportunities within the current base & prospect base
• Managing Opportunities
• Generate leads from client referrals
• Customer retention
• Assisting/ supporting sales staff

Requirements:

• At least 3-5 years in an administrator & client relations position
• English & Afrikaans speaking
• Own reliable transport
• Computer literate (Outlook, word, excel)
• Must be able to work under pressure
• Experience in sales will be beneficial
• Position is office based

Please consider your application unsuccessful if you have not received a response within three weeks of applying. 

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.