120 Employee Relations jobs in Johannesburg

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

This role focuses on building and managing relationships with schools, universities, and partner agents to grow Study Abroad’s presence in the higher education market. You will promote services at events and expos, generate new business opportunities, and work closely with internal teams to ensure a seamless client journey from lead generation to enrolment.

The position also involves coordinating marketing activities, reporting outcomes to management, maintaining accurate CRM data, and ensuring compliance with document retention requirements. Overall, the role combines client management, business development, and marketing support to drive growth and deliver exceptional partner and client experiences.

• Have a related diploma or degree preferably
• Have proven experience in client management, business development, and marketing
• Have key customer service and sales skills
• Can take initiative, be self-motivated and proactive
• Have outstanding communication and interpersonal skills with the ability to engage professionally with international clients and partners
• Have excellent reporting and presentation skills
• Can work independently and collaboratively within a team
• Are computer literate, and have experience using MS Excel, Word, and Outlook
• Have the willingness to travel as required

Among other tasks, your main responsibilities will include:

Client Management:

• Building and sustaining relationships with schools, universities, and partner agents
• Managing and developing client relationships – ensure optimum growth in partner numbers and client satisfaction within the Higher Education Markets
• Arranging and attending regular client meetings when required

Business Development and Sales Support:

• Visiting schools and host fairs/expos to promote our Study Abroad services and establish strong, enduring relationships and networks with key personnel
• Understanding the specific needs and requirements of each school/university to tailor our services effectively
• Generating and developing new business: accurately presenting and communicating Study Abroad’s services to new and existing partner channels to drive lead generation
• Collaborating with the student advisers to facilitate seamless transitions from lead generation to enrolment
• Planning and forecasting to ensure that targets are achieved
• Assisting in the overall marketing efforts and conducting presentations

Marketing Coordination:

• Working with the marketing team and the student advisers to develop and implement marketing strategies and coordinate events
• Reporting on events to senior management and clients
• Sending out feedback requests after each event and reporting on findings

Client Reporting and Compliance:

• Producing ad-hoc reports as required by clients and Study Abroad stakeholders
• Ensuring document retention responsibilities are complied with and maintain accurate and up to date client data on CRM system

Event Coordination and University Visits:

• Working with the Partner Relations Coordinator and Events Coordinator to manage Edu-Sessions South Africa, handling school venue bookings, budget follow-ups, and marketing campaign rollouts.
• Managing university representative visits by coordinating their schedules and involvement in school visits and suggested campaigns.
• Coordinating all events for both sports and study abroad, ensuring successful execution and adherence to strategy.

Advertising:

• Reviewing social media advertising performance, create bi-monthly reports for the director by analyzing ad performance in comparison to previous weeks and months.
• Working alongside the SEO Specialist to create and implement Google PPC campaigns, reviewing every month to assess landing page effectiveness and campaign performance.

Respond.IO Platform Management:

• Manage Respond.IO by creating and implementing strategies to enhance user engagement and response times.

Inventory and Marketing Material Management:

• Ensure all marketing materials are in stock and available for events, including interest forms, flyers, pens, banners, table decorations, and gazebos.
• Coordinate the distribution and availability of all marketing materials for events. Manage inventory of marketing materials and ensure nothing is lost or stolen.

Ad-hoc:

• Providing regular feedback to the Managing Director on progress, issues, or concerns, including business development related duties
• Including data capturing onto a CRM system and related administration duties
• Staying up to date on product knowledge so you’re able to effectively market products to prospective partners

Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Cape Town, Durban, London, Melbourne, and Portugal offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

Job Overview:

This role focuses on building and managing relationships with schools, universities, and partner agents to grow Study Abroad’s presence in the higher education market. You will promote services at events and expos, generate new business opportunities, and work closely with internal teams to ensure a seamless client journey from lead generation to enrolment.

The position also involves coordinating marketing activities, reporting outcomes to management, maintaining accurate CRM data, and ensuring compliance with document retention requirements. Overall, the role combines client management, business development, and marketing support to drive growth and deliver exceptional partner and client experiences.

• Have a related diploma or degree preferably
• Have proven experience in client management, business development, and marketing
• Have key customer service and sales skills
• Can take initiative, be self-motivated and proactive
• Have outstanding communication and interpersonal skills with the ability to engage professionally with international clients and partners
• Have excellent reporting and presentation skills
• Can work independently and collaboratively within a team
• Are computer literate, and have experience using MS Excel, Word, and Outlook
• Have the willingness to travel as required

Among other tasks, your main responsibilities will include:

Client Management:

• Building and sustaining relationships with schools, universities, and partner agents
• Managing and developing client relationships – ensure optimum growth in partner numbers and client satisfaction within the Higher Education Markets
• Arranging and attending regular client meetings when required

Business Development and Sales Support:

• Visiting schools and host fairs/expos to promote our Study Abroad services and establish strong, enduring relationships and networks with key personnel
• Understanding the specific needs and requirements of each school/university to tailor our services effectively
• Generating and developing new business: accurately presenting and communicating Study Abroad’s services to new and existing partner channels to drive lead generation
• Collaborating with the student advisers to facilitate seamless transitions from lead generation to enrolment
• Planning and forecasting to ensure that targets are achieved
• Assisting in the overall marketing efforts and conducting presentations

Marketing Coordination:

• Working with the marketing team and the student advisers to develop and implement marketing strategies and coordinate events
• Reporting on events to senior management and clients
• Sending out feedback requests after each event and reporting on findings

Client Reporting and Compliance:

• Producing ad-hoc reports as required by clients and Study Abroad stakeholders
• Ensuring document retention responsibilities are complied with and maintain accurate and up to date client data on CRM system

Event Coordination and University Visits:

• Working with the Partner Relations Coordinator and Events Coordinator to manage Edu-Sessions South Africa, handling school venue bookings, budget follow-ups, and marketing campaign rollouts.
• Managing university representative visits by coordinating their schedules and involvement in school visits and suggested campaigns.
• Coordinating all events for both sports and study abroad, ensuring successful execution and adherence to strategy.

Advertising:

• Reviewing social media advertising performance, create bi-monthly reports for the director by analyzing ad performance in comparison to previous weeks and months.
• Working alongside the SEO Specialist to create and implement Google PPC campaigns, reviewing every month to assess landing page effectiveness and campaign performance.

Respond.IO Platform Management:

• Manage Respond.IO by creating and implementing strategies to enhance user engagement and response times.

Inventory and Marketing Material Management:

• Ensure all marketing materials are in stock and available for events, including interest forms, flyers, pens, banners, table decorations, and gazebos.
• Coordinate the distribution and availability of all marketing materials for events. Manage inventory of marketing materials and ensure nothing is lost or stolen.

Ad-hoc:

• Providing regular feedback to the Managing Director on progress, issues, or concerns, including business development related duties
• Including data capturing onto a CRM system and related administration duties
• Staying up to date on product knowledge so you’re able to effectively market products to prospective partners

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Recruiter:

SDC Group (Pty) Ltd

Job Ref:



Date posted:

Friday, June 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

• Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.
• Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.
• Retain existing clients and drive new business growth.
  
  

• Leadership and Team Management
• Sales strategy and planning
• Sales performance and reporting
• Client Relations and Business Development
• Meeting and Project Management
• Client proposal
• Training & Development
• General Duties
  
  

• Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues
• Identifying, interviewing, and hiring new sales team members who meet the company's requirements
• Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge
  
  

• Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals
• Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team
• Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads
• Creating and implementing comprehensive sales plans that align with the company's overall business strategy
  
  

• Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed
• Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales
• Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts
  
  

• Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction
• Developing and implementing strategies to generate new leads and opportunities
• Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts
• Managing communications between key clients and internal teams
• Coordinate with company operations so that the client’s expectations are met
• Develop initiatives to increase client satisfaction and retention
• Negotiating contracts with clients and establishing timeline of performance
  
  

• Coordinate diaries of the sales team and self
• Conclude meeting/s with new, potential and existing clients
• Understand the needs and requirements of all new and potential clients
• Presentation of current offer/s to all new and potential clients
• Agree on proposal terms:
• Number of learners
• Demographics
• Onsite or offsite solution
• Qualification
• Payment terms
• Start date
• Appointments for all renewals must be set on the basis listed below:
• For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above
• All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients’ current program
• All renewal documentation must be completed no later than one (1) month before the completion of the clients’ current program
• Act as the key interface between the client and all relevant departments
• Manage a client’s project/s from beginning to end
• Maintain and update client contact records
• Meeting all client needs and deliverables according to proposed timelines
  
  

• Complete a skills analysis for new/potential clients
• Draft and populate proposal as per the proposed terms discussed in the meeting
• Forward prepared proposal through to client with additional information required
• Follow up on the proposal after two (2) days, if the client has accepted or not
• If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:
• Tax Clearance
• Company Registration Documents
• Fixed Term Contract/s
• Letter of Delegation (if applicable)
• Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)
• The induction email content forwarded to all HOD’s, include:
• The signed proposal and supporting documents
• Demographics
• Qualification
• Contract dates
• Fixed Term Contract template
• Invoice terms
• Hosting of learner
• Payroll due date
• Workplace Health Plan (WHP)
  
  

• Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role
• Continuously train and develop all the sales team and associates of the company
• Host a Skills Development Workshop annually
  
  

• Complete all tender applications for and behalf of the company
• Ensure all Service Level Agreements are completed, signed and stored
• Represent the organisation at sales and marketing conventions, trade exhibitions and other forums
• Complete monthly payment schedules for finance department
• Complete Supplier & Enterprise Development Contracts and reconciliations for loans
• Complete Sales team commission recons monthly
• Assist clients with information required for their B-BBEE Audit
• Bi-weekly meetings with all HOD’s
  
  

• Able to multi-task, prioritize and manage time efficiently
• Goal-orientated, organised team player
• Encouraging to team/staff, able to mentor and lead
• Excellent verbal and written communication skills
• Have excellent people skills and intuitive to client’s business needs
• Highly self-motivated and self-directed
• Delivering Results and Meeting Client Expectations
• Knowledge and understanding of various legislation
• Problem solving skills
• Ability to function independently and under
  
  

• Computer Literacy, with emphasis on Excel skills
• Strong negotiation skills, with ability follow through on client contracts
• Proven results of delivering client solutions and meeting sales goals
• Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities
• Acquire a thorough knowledge and understanding of key client needs and requirements
  
  

• National Diploma in Sales and Marketing
• Business Administration
• Client Relationship Management
• Communications
  
  

• BCom Degree in business commerce, such as Sales and Marketing or Finance
• MDP B-BBEE
  
  

• 3/4 years relevant managerial experience, with at least 3 years at middle management level
• Proven track record of sales successes
• Proven track record of meeting targets and generating new business
  
  

• A minimum of 5 years’ experience, at senior management level with full competence as a Client Relations Manager/Sales Manager
  
  

• Basic Salary – R35 000,00 to R50 000,00 (negotiable dependant on experience)
• Commission earned - paid monthly with salary package, dependant on monthly targets achieved
• Provident fund, disability & risk benefit after 6 months permanent employment – fully company funded
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Sales and Business Development
• Industries Advertising Services

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Overview

Our Wealth practice is seeking a Customer Relations Manager (CRM) to join our professional team. The CRM will be responsible for managing and servicing our existing client base, ensuring that they receive outstanding support across accounting, tax, and advisory matters, while also assisting with financial planning and investment-related services.

This role is ideal for a candidate with strong relationship management skills who is either qualified or working towards their CFP / CFA designation and is eager to build long-term client relationships within a professional practice environment.

• Serve as the primary relationship manager for an allocated portfolio of clients.
• Coordinate between clients and the firm’s accounting, tax, and advisory teams to ensure timely service delivery.
• Provide support with client onboarding, compliance documentation, and reporting.
• Engage with clients on financial planning, wealth, and investment matters under the guidance of senior professionals.
• Maintain accurate records of client interactions and ensure regulatory compliance.
• Assist with client reviews, preparation of reports, and follow-ups after meetings.
• Identify opportunities to add value and strengthen client relationships.

• NQF Level 6 or 7 qualification in Accounting, Finance, or related field.
• Currently studying towards or holding a CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) designation.
• Strong communication and relationship management skills.
• Excellent organizational skills with attention to compliance and deadlines.
• Ability to manage multiple clients in a structured, professional manner.

• Professional, ethical, and client-focused mindset.
• Solid understanding of accounting / tax processes with exposure to financial planning concepts.
• Analytical and problem-solving abilities.
• Proactive, adaptable, and detail oriented.

Monday - Friday, 08:00 – 17:00

Based on qualifications and experience. When applying, please advise your salary expectations.

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.

Our client is currently recruiting for a Specialist Employee Relations Advisor. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6-month contract.

Location: Midrand, Johannesburg - Hybrid

To deliver a consistent and high-quality HR Services experience with regards to Employee Relations. To align to global standards in order to ensure a consistent, efficient, and effective service.

1. Be the first point of contact for the business regarding all ER process and policy queries and/or issues.
2. Provide an end-to-end case management service regarding all ER processes, including but not limited to poor performance management, grievance management, and sick leave management.
3. Provide support and consultation to both staff and line management throughout the ER process.
4. Liaise with the Employment Law division on complex cases.
5. Facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process, including acting as a liaison between the Insurer and other stakeholders.
6. Facilitate, investigate, and appropriately close HR-related Speak Up cases.
7. Build and maintain relationships/clarify expectations with key stakeholders.
8. Be involved in sub-project deliverables on a needs-driven basis.
9. Keep abreast of the latest HR trends (best practices), tools, and techniques through networking and monitoring the micro and macro environment.
10. Maintain current reporting requirements to the relevant stakeholders and create and enhance ER-related reporting.

1. 3-year Degree/Diploma in HR/ER related field – essential
2. 3-5 years relevant experience
3. Honours degree in HR/ER related field – desirable
4. Knowledge of Labour Legislation, BCEA
5. Understanding of Employee Relation Practices
6. Familiarity with HR policies and procedures
7. Proficiency in Microsoft Office software packages
8. Experience with SAP (advantage)
9. Knowledge of HR processes (advantage)
10. Understanding of HR Theories and Models
11. Business Understanding

Overview

Management of dispute resolution

Consultative process between management and employees

• Compliance with labour legislation Controlling Industrial Relations Climate (all unions) Reporting all cases with financial impact to the CEO Monthly
• IR report gathering and preparing CCMA documents
• Preparing for CCMA Matters
• Representing company at CCMA for all referred disputes
• Drafting of closing arguments, notices, affidavits, letters of demand, Con / Arb objections
• Management of CCMA cases and Labour Court Referrals
• Management of disciplinary cases
• Assessing merits of CCMA and Labour Court matters and providing advise

• BCom Degree – Labour Law or Equivalent
• 5 years' experience in Industrial Law / Labour Law

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.

Job Description

Management of dispute resolution

Consultative process between management and employees

Compliance with labour legislation Controlling Industrial Relations Climate (all unions) Reporting all cases with financial impact to the CEO Monthly

IR report gathering and preparing CCMA documents

Preparing for CCMA Matters

Representing company at CCMA for all referred disputes

Drafting of closing arguments, notices, affidavits, letters of demand, Con/Arb objections

Management of CCMA cases and Labour Court Referrals

Management of disciplinary cases

Assessing merits of CCMA and Labour Court matters and providing advise

Qualification & Skills

BCom Degree – Labour Law or Equivalent

5 years' experience in Industrial Law/Labour Law

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.

Our Wealth practice is seeking a Customer Relations Manager (CRM) to join our professional team. The CRM will be responsible for managing and servicing our existing client base, ensuring that they receive outstanding support across accounting, tax, and advisory matters, while also assisting with financial planning and investment-related services.

This role is ideal for a candidate with strong relationship management skills who is either qualified or working towards their CFP® / CFA® designation and is eager to build long-term client relationships within a professional practice environment.

Key Responsibilities

• Serve as the primary relationship manager for an allocated portfolio of clients.

• Coordinate between clients and the firm’s accounting, tax, and advisory teams to ensure timely service delivery.

• Provide support with client onboarding, compliance documentation, and reporting.

• Engage with clients on financial planning, wealth, and investment matters under the guidance of senior professionals.

• Maintain accurate records of client interactions and ensure regulatory compliance.

• Assist with client reviews, preparation of reports, and follow-ups after meetings.

• Identify opportunities to add value and strengthen client relationships.

Minimum Requirements

• NQF Level 6 or 7 qualification in Accounting, Finance, or related field.

• Currently studying towards or holding a CFP® (Certified Financial Planner) or CFA® (Chartered Financial Analyst) designation.

• Strong communication and relationship management skills.

• Excellent organizational skills with attention to compliance and deadlines.

• Ability to manage multiple clients in a structured, professional manner.

Desired Attributes

• Professional, ethical, and client-focused mindset.

• Solid understanding of accounting/tax processes with exposure to financial planning concepts.

• Analytical and problem-solving abilities.

• Proactive, adaptable, and detail oriented.

Working Hours

Monday - Friday, 08:00 – 17:00

Remuneration

Based on qualifications and experience when applying please advise your salary expectations.

Important:

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.  

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.