15 Organizational Development jobs in Johannesburg

The purpose of this role is to plan and execute Organisational Development strategies across the organisation by developing and providing interventions through implementation of change management, performance management, succession planning and related transformation processes.

KEY PERFORMANCE AREAS (KPAS)

KPA 1: Business Planning and Financial Management

1. Collaborate with Senior Manager: OD and Transformation to develop long term strategic plans for the department.
2. Participate in business planning sessions and identify mitigation of organisational risks relating to Projects.
3. Collaborate with Senior Manager: OD and Transformation with the development of national initiatives and develop project plans for implementing agreed decisions.
4. Prepare and submit required monthly, quarterly and annual reports.

KPA 2: Develop, Implement and Monitor Organisational Development Initiatives

1. Implement and facilitate (if required) the approved OD interventions and plans.
2. Develop ongoing communication for OD processes.
3. Provide support and guide managers and employees in the implementation of Change Management and OD initiatives.
4. Review implementation progress and provide reports to respective stakeholders.
5. Coordinate the participation in annual surveys (e.g. DNA, Deloitte best company to work).
6. Ensure compliance to teambuilding guidelines by engaging with line managers and assisting with recommendations of most appropriate teambuilding interventions.
7. Manage change management data capturing and integrity.

KPA 3: Ensure OD and Change Management Systems Is Organisationally Implemented To Enhance Organisational Sustainability

1. Design and implement change management approach by interpreting the business strategies.
2. Formalise the Change management strategy and manage execution thereof together with the Snr Manager OD.
3. Deliver on agreed strategic and operational learning projects and manage their implementation across SANBS in line with service level agreements.
4. Engage with internal and external clients to determine and understand the change managements that will address business objectives and design relevant solutions.
5. Address business needs by translating business requirements into change and (learning) development requirements and by developing implementation plan/s.
6. Build relationships with key stakeholders including HR, line management and relevant HR resources and external parties.
7. Ensure the development solution address requirements and ensure delivery within agreed timelines by contracting and negotiating with vendor/s, addressing any deviations (as required).
8. Ensure the integration of change with other processes in the HR value chain to enhance the company employee value proposition.
9. Identify areas of resource inefficiencies and promote optimisation through multi-skilling and digitisation of processes.

KPA 4: Coordinate The Implementation Of Change Management and other Organisational Transformation Initiatives

1. Develop Change Management methodologies for the organisation.
2. Provide Change Management stream lead support to strategic and operational projects.
3. Implement Diversity and Inclusion strategies, policies and procedures to embed Change Management.
4. Develop and implement required interventions to promote organisational transformation.
5. Deploy and monitor transition and resistance management plans.
6. Coach, consult, and support Transition Teams.
7. Act as sounding board for transition issues.
8. Build and sustain commitment from key stakeholders.
9. Facilitate and coordinate closing skill gaps through training and other learning activities.
10. Provide regular status updates to the Sponsor and Project Manager.
11. Identify change issues and facilitate their resolution through the Sponsor and Project Manager.
12. Communicate project-wide information.
13. Establish, measure, and communicate Project related change management metrics.
14. Advise leadership on CM issues.

KPA 5: Stakeholder Relationships

1. Maintain Relationships with external service providers (e.g. Consultants).
2. Manage risks and ensure alignment with regulatory requirements.
3. Contribute to a culture of transformation by participating in the company culture building initiatives, business strategy.
4. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
5. Understand and embrace the company vision and values, leading by example.
6. Provide input into the overall HR communication plan.

KPA 6: Develop data Analysis Methodologies to Enhance Change Management Reporting

1. Provides management support to the Human Resources function in the area of people metrics, reporting and predictive analytics in relation to projects.
2. Supports the Human Resources leadership team to identify business challenges and use data analysis to help influence changes to the operations, process or programs.
3. Utilizes technology and analytical tools to develop and analyse enterprise-wide people and other cross-function data as needed.
4. Communicates findings to senior management via formal presentations, standard management reporting on periodic/quarterly/annual basis.
5. Collaborates with subject matter experts across the business service areas to improve overall strategic and operational performance and insight.
6. Works as the key representative to the external benchmarks and key surveys supporting the broader HR function.
7. Assist with design of HR data integrations and strategic level reports.

Cognitive

• Analytical thinking and attention to detail
• Change Management
• Holistic / Big Picture
• Judgement and Decision making
• Problem solving
• Planning, Organising

Personal

• Ethical behaviour
• Excellence Orientation
• Resilience and stress management
• Self-Management

Interpersonal

• Communication
• Conflict Management
• Knowledge Sharing
• Organisational Awareness
• Relationship Building
• Teamwork

Prof. technical

• Systems Competence
• Business and Financial Acumen
• Best Practice Thinking
• Accounting Practice
• Business process understanding

Leadership

• Practical Execution Management
• Strategic leadership

Education

• Honours Degree in Org/Industrial Psych or HR related field.
• Post graduate in Business management (advantage).

Experience and knowledge requirements

• Minimum of 5 years’ experience in Business and HR.
• 3 years’ Management experience.
• 5 years’ Project Management.
• 5 years in Change Management.

Other (knowledge and skills)

• MS Office (Advanced).
• SAP.
• Driver’s License.
• Policies and Procedures relating to HCM and organisational strategy.

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Johannesburg, South Africa | Posted on 08/26/2024

Centrax Systems is a provider of next-generation technology solutions and services that addresses customer challenges and empowers enterprises into the future and helping businesses stay ahead.

Job Description

Develop and execute change management strategies to ensure smooth adoption of the ERP system. Conduct impact assessments and manage stakeholder communications. Provide training and support to users during and after the ERP implementation.

Requirements

1. Bachelor’s degree in Organizational Development, Change Management, or related field.
2. 5+ years of experience in change management, with a focus on ERP implementations.
3. Certification in change management methodologies (e.g., PROSCI).
4. Strong communication and interpersonal skills.

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Principal Change Management Specialist page is loadedPrincipal Change Management Specialist Apply remote type Hybrid Working locations Johannesburg, South Africa time type Full time posted on Posted Yesterday job requisition id R-132650

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities:

Digital Change & Enablement Practice (OCM for IT)

• Adopts, s upports, and inputs into an industry-leading change management practice . • L eads change management solutions and tracks effectiveness. • Quantifies progress of change initiatives.

Domain & Product Orientated

• Alignment and appreciation of domain area. • Makes recommendations to support adoption and consumption in assigned product domain and/or assignment.

Program Interface

• Ensures development of core program assets and integrates key deliverables. • Provides reporting on effectiveness of change management in a program and associated projects.

Stakeholders

• Engages with key stakeholders to align on purpose and key messaging to support the change journey, alongside program team members. • Monitors and acts on sentiments, challenges, and any concerns. • Creates and maintains stakeholder and persona mapping.

Change Network

• Ensures active people networks from onboarding to maintaining. • Identifies and leads resources for change management activities.

Impact Management

• Oversees change impact analysis, risks, and mitigating actions. • Provides go-live/release management support. • Oversees training needs analysis and resulting learning activities . Skills: • Experience of driving transformation through change management in a large global organisation. • Strong background in senior leader engagement. • Excellent communication skills in various formats. • Demonstrate excellent attention to detail and resiliency. • Proven ability to turn challenges into solutions. • A collaborative mindset with a focus on cross-functional teamwork. • Product-orientated experience for a holistic view of driving business outcomes. • Business working knowledge of another language an advantage. Behaviours: • Collaborative team player • Active listener • Emotionally intelligent • Willing to lead by example • Highly resilient • Inspires the vision • Acts with integrity • Fosters trust Required experience:

Extended experience in organisational change management within a large-scale complex multinational technology services environment.

Extensive experience in:

• Applying change management principles, methodologies and tools.
• Mentoring and guiding team(s) in Change Management initiatives, processes, tools.

Knowledge of

Workplace type :

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Similar Jobs (1) Principal Change Specialist remote type Hybrid Working locations 2 Locations time type Full time posted on Posted 9 Days Ago

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities:**
**Digital Change & Enablement Practice (OCM for IT)**
-Adopts, supports, and inputs into an industry-leading change management practice.
-Leads change management solutions and tracks effectiveness.
-Quantifies progress of change initiatives.
**Domain & Product Orientated**
-Alignment and appreciation of domain area.
-Makes recommendations to support adoption and consumption in assigned product domain and/or assignment.
**Program Interface**
-Ensures development of core program assets and integrates key deliverables.
-Provides reporting on effectiveness of change management in a program and associated projects.
**Stakeholders**
-Engages with key stakeholders to align on purpose and key messaging to support the change journey, alongside program team members.
-Monitors and acts on sentiments, challenges, and any concerns.
-Creates and maintains stakeholder and persona mapping.
**Change Network**
-Ensures active people networks from onboarding to maintaining.
-Identifies and leads resources for change management activities.
**Impact Management**
-Oversees change impact analysis, risks, and mitigating actions.
-Provides go-live/release management support.
-Oversees training needs analysis and resulting learning activities.

**Skills:**
-Experience of driving transformation through change management in a large global organisation.
-Strong background in senior leader engagement.
-Excellent communication skills in various formats.
-Demonstrate excellent attention to detail and resiliency.
-Proven ability to turn challenges into solutions.
-A collaborative mindset with a focus on cross-functional teamwork.
-Product-orientated experience for a holistic view of driving business outcomes.
-Business working knowledge of another language an advantage.
**Behaviours:**
-Collaborative team player
-Active listener
-Emotionally intelligent
-Willing to lead by example
-Highly resilient
-Inspires the vision
-Acts with integrity
-Fosters trust

**Required experience:**
Extended experience in organisational change management within a large-scale complex multinational technology services environment.
Extensive experience in:
+ Applying change management principles, methodologies and tools.
+ Mentoring and guiding team(s) in Change Management initiatives, processes, tools.
Knowledge of
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job title : Director, Change Management - Business Operations

Job Location : Gauteng, Johannesburg Deadline : September 18, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

Your day at NTT DATA

The Director, Change Management is a leadership role, responsible for playing a pivotal role in leading and driving strategic organizational change initiatives.

This leadership role provides strategic direction and support across business operations functions fostering a collaborative and innovative team culture focused on operational excellence.

Key Responsibilities :

Provides leadership and guidance to individuals involved in organizational change initiatives.

Leads strategic transformational change management initiatives.

Develops a clear vision for organizational change and aligns it with business goals.

Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.

Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.

Provides strategic guidance to senior leadership on change management methodology and approach.

Ensures the development of enterprise-wide change management methodologies and toolkits. Identifies potential risks and develops mitigation strategies.

Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.

Acts as a coach for senior leaders / managers in helping them fulfil the role of “change sponsor”.

Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.

Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.

To thrive in this role, you need to have :

Significant proficiency in methodologies, change management principles, and project lifecycle phases.

Significant understanding of change management challenges, opportunities, methodologies and frameworks.

Significant understanding of local and international change management methodologies.

Ability to influence senior leaders / managers and gain buy-in at executive level.

Excellent analytical and strategic planning capabilities.

Significant vast expertise in delivering creative and innovative solutions to business challenges.

Excellent interpersonal and presentation skills.

Academic Qualifications and Certifications :

Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.

Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).

Required experience :

Significant experience working on large scale change management projects and programs, ideally in a related working environment.

Deep Experience gained in a similar leadership role.

Significant experience leading and managing a change management team, delivering high quality results.

Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.

Significant experience leading programs that include technology change and adoption.

Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.

Administrative / Management jobs

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Head: Change Management & Agile Transformation

Join to apply for the Head: Change Management & Agile Transformation role at Santam Insurance

Head: Change Management & Agile Transformation

Join to apply for the Head: Change Management & Agile Transformation role at Santam Insurance

Are you an experienced Change Management & Agile Leader looking for a fresh challenge in the leading short-term insurer in SA? This role may be Gauteng or Western Cape based.

Due to our digital transformation journey, this new senior management position will work in partnership with key stakeholders and sponsors to deliver change across the Santam Group and the Santam Intermediary and Tied agent community.

You will lead and a manage a team of Change Managers in ensuring delivery of the Santam 2025 strategic vision.

This includes leading and driving a comprehensive, sustainable capability for delivering business change across Santam (projects and enhancements) to better execute strategy and gain competitive advantage. Head Change Management & Agile Transformation center of expertise, providing best practice thinking and delivery on the implementation and adoption of key businesses initiatives.

Ensure that Business Change has the right Change Delivery capabilities, competencies and capacity to deliver change committed to in the project portfolio.

The Head of Change Management & Agile Transformation is responsible for driving and embedding a culture of agility and continuous improvement across the organization. This role will lead enterprise-wide change initiatives, ensuring seamless execution and adoption of transformational programs that align with the company’s strategic objectives. The incumbent will work closely with business leaders, technology teams, and key stakeholders to enhance adaptability, efficiency, and responsiveness in a fast-evolving insurance landscape.

What will make you successful in this role?

Change Management

• Develop and implement enterprise-wide change management strategies to support business transformation initiatives.
• Partner with senior leadership to assess change impacts, develop stakeholder engagement plans, and drive adoption.
• Foster a culture of continuous learning and change resilience across the organization.
• Establish change management frameworks, methodologies, and best practices tailored to the insurance sector.
• Measure and report on change adoption, effectiveness, and business outcomes.

Agile Transformation

• Lead the design, implementation, and scaling of Agile methodologies across business and technology teams.
• Build Agile capabilities through coaching, training, and hands-on support for teams transitioning to Agile ways of working.
• Drive continuous improvement and innovation in Agile practices, ensuring alignment with business objectives.
• Oversee the Agile Center of Excellence, establishing best practices, governance, and performance metrics.
• Act as a thought leader and advocate for Agile principles, fostering a culture of collaboration and adaptability.

Leadership & Stakeholder Management

• Influence and collaborate with executive leadership, ensuring alignment on transformation priorities.
• Manage a team of change and Agile professionals, providing leadership, coaching, and professional development.
• Engage with business units, IT, and external partners to drive strategic initiatives.
• Ensure strong communication and alignment across teams to enhance cross-functional collaboration.

Performance & Continuous Improvement

• Define and track KPIs to measure the success of change initiatives and Agile adoption.
• Identify and address challenges or resistance to change, developing strategies to mitigate risks.
• Stay abreast of industry trends, emerging technologies, and regulatory requirements that impact transformation efforts.
• Establish effective and up to date change methodology, change practice, tools and standards are in place, driving a collaborative and productive approach to change management.
• Lead the change team in planning and developing scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Ensure all change initiatives adhere to the Santam and Sanlam Group Risk and Financial Policies.
• Ensure all business change projects adhere to the company's methodology.
• Work with the exec stakeholders & programme managers to ensure the change work is adequately resourced, budgeted and scheduled.
• Present regular updates to the Santam Group EXCO and the associated Business Unit Exco’s
• Effective management of Business Change budget and charges to clients (Actual costs against budget; Client Satisfaction survey; Comparison of prices (resource rates) against the market)

Qualification

• Bachelor’s degree in business, Technology, Organizational Psychology, or a related field
• 8+ years of experience in change management, Agile transformation, or business transformation, preferably in the insurance or financial services industry.
• Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban, Lean) and change management frameworks (Prosci, ADKAR, Kotter’s Change Model).
• Proven experience leading large-scale change initiatives and Agile transformations.
• Strong leadership and stakeholder management skills, with the ability to influence at all levels.
• Experience in developing and implementing change and Agile governance frameworks.
• Excellent communication, facilitation, and coaching skills

Knowledge And Experience

• Proven track record for having worked effectively with large scale change in organisations (8 or more years) – specifically in large scale programmes and projects
• Sound experience in strategic management of organisational change (including the taking of a lead role in implementing change management initiatives)
• Extensive demonstrable experience and successful track record of leading, continuous improvement and innovation in a large and/or complex organisation
• Senior level leadership and management experience in an organisation of comparable scope and complexity, with strong contributions to strategic organisational development and change
• Exceptional commercial acumen and understanding
• Experience in working with systems thinking
• Experience of working in an organisation going through fast paced, transformational change
• Experience in facilitating multi-disciplinary teams in complex environments
• Experience in Financial Services advantageous
• Business Consulting background
• Cutting edge Change Management methodology knowledge
• Consulting experience preferable in large-scale organisations

Skills

• Design/Conceptualisation skills; creativity and new thinking
• Ability to draw inferences and connect concepts, analytical thinking
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• High stress tolerance
• Strong quality and client service orientation
• Dealing with confidentiality
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion and problem-solving abilities
• Ability to work and make decisions independently
• Computer literate (Excel, Word and PowerPoint)

Core Competencies

Cultivates innovation - Contributing strategically

Customer focus - Contributing strategically

Drives results - Contributing strategically

Collaborates - Contributing strategically

Being resilient - Contributing strategically

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management

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What will you do?

Are you an experienced Change Management & Agile Leader looking for a fresh challenge in the leading short-term insurer in SA? This role may be Gauteng or Western Cape based.

Due to our digital transformation journey, this new senior management position will work in partnership with key stakeholders and sponsors to deliver change across the Santam Group and the Santam Intermediary and Tied agent community.

You will lead and a manage a team of Change Managers in ensuring delivery of the Santam 2025 strategic vision.

This includes leading and driving a comprehensive, sustainable capability for delivering business change across Santam (projects and enhancements) to better execute strategy and gain competitive advantage. Head Change Management & Agile Transformation center of expertise, providing best practice thinking and delivery on the implementation and adoption of key businesses initiatives.

Ensure that Business Change has the right Change Delivery capabilities, competencies and capacity to deliver change committed to in the project portfolio.

The Head of Change Management & Agile Transformation is responsible for driving and embedding a culture of agility and continuous improvement across the organization. This role will lead enterprise-wide change initiatives, ensuring seamless execution and adoption of transformational programs that align with the company’s strategic objectives. The incumbent will work closely with business leaders, technology teams, and key stakeholders to enhance adaptability, efficiency, and responsiveness in a fast-evolving insurance landscape.

What will make you successful in this role?

Change Management :

• Develop and implement enterprise-wide change management strategies to support business transformation initiatives.
• Partner with senior leadership to assess change impacts, develop stakeholder engagement plans, and drive adoption.
• Foster a culture of continuous learning and change resilience across the organization.
• Establish change management frameworks, methodologies, and best practices tailored to the insurance sector.
• Measure and report on change adoption, effectiveness, and business outcomes.

Agile Transformation :

Lead the design, implementation, and scaling of Agile methodologies across business and technology teams.

Build Agile capabilities through coaching, training, and hands-on support for teams transitioning to Agile ways of working.

Drive continuous improvement and innovation in Agile practices, ensuring alignment with business objectives.

Oversee the Agile Center of Excellence, establishing best practices, governance, and performance metrics.

Act as a thought leader and advocate for Agile principles, fostering a culture of collaboration and adaptability.

Leadership & Stakeholder Management :

Influence and collaborate with executive leadership, ensuring alignment on transformation priorities.

Manage a team of change and Agile professionals, providing leadership, coaching, and professional development.

Engage with business units, IT, and external partners to drive strategic initiatives.

Ensure strong communication and alignment across teams to enhance cross-functional collaboration.

Performance & Continuous Improvement :

Define and track KPIs to measure the success of change initiatives and Agile adoption.

Identify and address challenges or resistance to change, developing strategies to mitigate risks.

Stay abreast of industry trends, emerging technologies, and regulatory requirements that impact transformation efforts.

Establish effective and up to date change methodology, change practice, tools and standards are in place, driving a collaborative and productive approach to change management.

Lead the change team in planning and developing scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

Ensure all change initiatives adhere to the Santam and Sanlam Group Risk and Financial Policies.

Ensure all business change projects adhere to the company's methodology.

Work with the exec stakeholders & programme managers to ensure the change work is adequately resourced, budgeted and scheduled.

Present regular updates to the Santam Group EXCO and the associated Business Unit Exco’s

Effective management of Business Change budget and charges to clients (Actual costs against budget; Client Satisfaction survey; Comparison of prices (resource rates) against the market)

Qualification

Bachelor’s degree in business, Technology, Organizational Psychology, or a related field

8+ years of experience in change management, Agile transformation, or business transformation, preferably in the insurance or financial services industry.

Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban, Lean) and change management frameworks (Prosci, ADKAR, Kotter’s Change Model).

Proven experience leading large-scale change initiatives and Agile transformations.

Strong leadership and stakeholder management skills, with the ability to influence at all levels.

Experience in developing and implementing change and Agile governance frameworks.

Excellent communication, facilitation, and coaching skills

Knowledge and Experience

Proven track record for having worked effectively with large scale change in organisations (8 or more years) – specifically in large scale programmes and projects

Sound experience in strategic management of organisational change (including the taking of a lead role in implementing change management initiatives)

Extensive demonstrable experience and successful track record of leading, continuous improvement and innovation in a large and / or complex organisation

Senior level leadership and management experience in an organisation of comparable scope and complexity, with strong contributions to strategic organisational development and change

Exceptional commercial acumen and understanding

Experience in working with systems thinking

Experience of working in an organisation going through fast paced, transformational change

Experience in facilitating multi-disciplinary teams in complex environments

Experience in Financial Services advantageous

Business Consulting background

Cutting edge Change Management methodology knowledge

Project management experience

Consulting experience preferable in large-scale organisations

Stakeholder management experience

Skills

Design / Conceptualisation skills; creativity and new thinking

Ability to draw inferences and connect concepts, analytical thinking

Influencing skills

Negotiation skills

Strong co-ordination, prioritisation, organisational and planning skills

Excellent interpersonal, communication and networking skills across all levels

High stress tolerance

Strong quality and client service orientation

Dealing with confidentiality

Report writing skills

Ability to ‘think-out-of-the-box’ / lateral thinking

High initiative / self-starter / proactive and anticipate requirements

Professionalism, excellent judgement, use of discretion and problem-solving abilities

Ability to work and make decisions independently

Computer literate (Excel, Word and PowerPoint)

Core Competencies

Cultivates innovation - Contributing strategicallyCustomer focus - Contributing strategicallyDrives results - Contributing strategicallyCollaborates - Contributing strategicallyBeing resilient - Contributing strategically

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

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Head: Change Management & Agile Transformation

Date: 18 Aug 2025

Location:

Johannesburg, Gauteng, ZA

Are you an experienced Change Management & Agile Leader looking for a fresh challenge in the leading short-term insurer in SA? This role may be Gauteng or Western Cape based.

Due to our digital transformation journey, this new senior management position will work in partnership with key stakeholders and sponsors to deliver change across the Santam Group and the Santam Intermediary and Tied agent community.

You will lead and a manage a team of Change Managers in ensuring delivery of the Santam 2025 strategic vision.
This includes leading and driving a comprehensive, sustainable capability for delivering business change across Santam (projects and enhancements) to better execute strategy and gain competitive advantage. Head Change Management & Agile Transformation center of expertise, providing best practice thinking and delivery on the implementation and adoption of key businesses initiatives.

Ensure that Business Change has the right Change Delivery capabilities, competencies and capacity to deliver change committed to in the project portfolio.

The Head of Change Management & Agile Transformation is responsible for driving and embedding a culture of agility and continuous improvement across the organization. This role will lead enterprise-wide change initiatives, ensuring seamless execution and adoption of transformational programs that align with the company’s strategic objectives. The incumbent will work closely with business leaders, technology teams, and key stakeholders to enhance adaptability, efficiency, and responsiveness in a fast-evolving insurance landscape.

What will make you successful in this role?

Change Management:

• Develop and implement enterprise-wide change management strategies to support business transformation initiatives.
• Partner with senior leadership to assess change impacts, develop stakeholder engagement plans, and drive adoption.
• Foster a culture of continuous learning and change resilience across the organization.
• Establish change management frameworks, methodologies, and best practices tailored to the insurance sector.
• Measure and report on change adoption, effectiveness, and business outcomes.

Agile Transformation:

• Lead the design, implementation, and scaling of Agile methodologies across business and technology teams.
• Build Agile capabilities through coaching, training, and hands-on support for teams transitioning to Agile ways of working.
• Drive continuous improvement and innovation in Agile practices, ensuring alignment with business objectives.
• Oversee the Agile Center of Excellence, establishing best practices, governance, and performance metrics.
• Act as a thought leader and advocate for Agile principles, fostering a culture of collaboration and adaptability.

Leadership & Stakeholder Management:

• Influence and collaborate with executive leadership, ensuring alignment on transformation priorities.
• Manage a team of change and Agile professionals, providing leadership, coaching, and professional development.
• Engage with business units, IT, and external partners to drive strategic initiatives.
• Ensure strong communication and alignment across teams to enhance cross-functional collaboration.

Performance & Continuous Improvement:

• Define and track KPIs to measure the success of change initiatives and Agile adoption.
• Identify and address challenges or resistance to change, developing strategies to mitigate risks.
• Stay abreast of industry trends, emerging technologies, and regulatory requirements that impact transformation efforts.
• Establish effective and up to date change methodology, change practice, tools and standards are in place, driving a collaborative and productive approach to change management.
• Lead the change team in planning and developing scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Ensure all change initiatives adhere to the Santam and Sanlam Group Risk and Financial Policies.
• Ensure all business change projects adhere to the company's methodology.
• Work with the exec stakeholders & programme managers to ensure the change work is adequately resourced, budgeted and scheduled.
• Present regular updates to the Santam Group EXCO and the associated Business Unit Exco’s
• Effective management of Business Change budget and charges to clients (Actual costs against budget; Client Satisfaction survey; Comparison of prices (resource rates) against the market)

Qualification

• Bachelor’s degree in business, Technology, Organizational Psychology, or a related field
• 8+ years of experience in change management, Agile transformation, or business transformation, preferably in the insurance or financial services industry.
• Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban, Lean) and change management frameworks (Prosci, ADKAR, Kotter’s Change Model).
• Proven experience leading large-scale change initiatives and Agile transformations.
• Strong leadership and stakeholder management skills, with the ability to influence at all levels.
• Experience in developing and implementing change and Agile governance frameworks.
• Excellent communication, facilitation, and coaching skills

Knowledge and Experience

• Proven track record for having worked effectively with large scale change in organisations (8 or more years) – specifically in large scale programmes and projects
• Sound experience in strategic management of organisational change (including the taking of a lead role in implementing change management initiatives)
• Extensive demonstrable experience and successful track record of leading, continuous improvement and innovation in a large and/or complex organisation
• Senior level leadership and management experience in an organisation of comparable scope and complexity, with strong contributions to strategic organisational development and change
• Exceptional commercial acumen and understanding
• Experience in working with systems thinking
• Experience of working in an organisation going through fast paced, transformational change
• Experience in facilitating multi-disciplinary teams in complex environments
• Experience in Financial Services advantageous
• Business Consulting background
• Cutting edge Change Management methodology knowledge
• Consulting experience preferable in large-scale organisations

Skills

• Design/Conceptualisation skills; creativity and new thinking
• Ability to draw inferences and connect concepts, analytical thinking
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• High stress tolerance
• Strong quality and client service orientation
• Dealing with confidentiality
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion and problem-solving abilities
• Ability to work and make decisions independently
• Computer literate (Excel, Word and PowerPoint)

Core Competencies

Cultivates innovation - Contributing strategically

Customer focus - Contributing strategically

Drives results - Contributing strategically

Collaborates - Contributing strategically

Being resilient - Contributing strategically

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

#J-18808-Ljbffr

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

Head: Change Management & Agile Transformation

Date: 18 Aug 2025

Location:

Johannesburg, Gauteng, ZA

Are you an experienced Change Management & Agile Leader looking for a fresh challenge in the leading short-term insurer in SA? This role may be Gauteng or Western Cape based.

Due to our digital transformation journey, this new senior management position will work in partnership with key stakeholders and sponsors to deliver change across the Santam Group and the Santam Intermediary and Tied agent community.

You will lead and a manage a team of Change Managers in ensuring delivery of the Santam 2025 strategic vision.
This includes leading and driving a comprehensive, sustainable capability for delivering business change across Santam (projects and enhancements) to better execute strategy and gain competitive advantage. Head Change Management & Agile Transformation center of expertise, providing best practice thinking and delivery on the implementation and adoption of key businesses initiatives.

Ensure that Business Change has the right Change Delivery capabilities, competencies and capacity to deliver change committed to in the project portfolio.

The Head of Change Management & Agile Transformation is responsible for driving and embedding a culture of agility and continuous improvement across the organization. This role will lead enterprise-wide change initiatives, ensuring seamless execution and adoption of transformational programs that align with the company’s strategic objectives. The incumbent will work closely with business leaders, technology teams, and key stakeholders to enhance adaptability, efficiency, and responsiveness in a fast-evolving insurance landscape.

What will make you successful in this role?

Change Management:

• Develop and implement enterprise-wide change management strategies to support business transformation initiatives.
• Partner with senior leadership to assess change impacts, develop stakeholder engagement plans, and drive adoption.
• Foster a culture of continuous learning and change resilience across the organization.
• Establish change management frameworks, methodologies, and best practices tailored to the insurance sector.
• Measure and report on change adoption, effectiveness, and business outcomes.

Agile Transformation:

• Lead the design, implementation, and scaling of Agile methodologies across business and technology teams.
• Build Agile capabilities through coaching, training, and hands-on support for teams transitioning to Agile ways of working.
• Drive continuous improvement and innovation in Agile practices, ensuring alignment with business objectives.
• Oversee the Agile Center of Excellence, establishing best practices, governance, and performance metrics.
• Act as a thought leader and advocate for Agile principles, fostering a culture of collaboration and adaptability.

Leadership & Stakeholder Management:

• Influence and collaborate with executive leadership, ensuring alignment on transformation priorities.
• Manage a team of change and Agile professionals, providing leadership, coaching, and professional development.
• Engage with business units, IT, and external partners to drive strategic initiatives.
• Ensure strong communication and alignment across teams to enhance cross-functional collaboration.

Performance & Continuous Improvement:

• Define and track KPIs to measure the success of change initiatives and Agile adoption.
• Identify and address challenges or resistance to change, developing strategies to mitigate risks.
• Stay abreast of industry trends, emerging technologies, and regulatory requirements that impact transformation efforts.
• Establish effective and up to date change methodology, change practice, tools and standards are in place, driving a collaborative and productive approach to change management.
• Lead the change team in planning and developing scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Ensure all change initiatives adhere to the Santam and Sanlam Group Risk and Financial Policies.
• Ensure all business change projects adhere to the company's methodology.
• Work with the exec stakeholders & programme managers to ensure the change work is adequately resourced, budgeted and scheduled.
• Present regular updates to the Santam Group EXCO and the associated Business Unit Exco’s
• Effective management of Business Change budget and charges to clients (Actual costs against budget; Client Satisfaction survey; Comparison of prices (resource rates) against the market)

Qualification

• Bachelor’s degree in business, Technology, Organizational Psychology, or a related field
• 8+ years of experience in change management, Agile transformation, or business transformation, preferably in the insurance or financial services industry.
• Strong knowledge of Agile methodologies (Scrum, SAFe, Kanban, Lean) and change management frameworks (Prosci, ADKAR, Kotter’s Change Model).
• Proven experience leading large-scale change initiatives and Agile transformations.
• Strong leadership and stakeholder management skills, with the ability to influence at all levels.
• Experience in developing and implementing change and Agile governance frameworks.
• Excellent communication, facilitation, and coaching skills

Knowledge and Experience

• Proven track record for having worked effectively with large scale change in organisations (8 or more years) – specifically in large scale programmes and projects
• Sound experience in strategic management of organisational change (including the taking of a lead role in implementing change management initiatives)
• Extensive demonstrable experience and successful track record of leading, continuous improvement and innovation in a large and/or complex organisation
• Senior level leadership and management experience in an organisation of comparable scope and complexity, with strong contributions to strategic organisational development and change
• Exceptional commercial acumen and understanding
• Experience in working with systems thinking
• Experience of working in an organisation going through fast paced, transformational change
• Experience in facilitating multi-disciplinary teams in complex environments
• Experience in Financial Services advantageous
• Business Consulting background
• Cutting edge Change Management methodology knowledge
• Consulting experience preferable in large-scale organisations

Skills

• Design/Conceptualisation skills; creativity and new thinking
• Ability to draw inferences and connect concepts, analytical thinking
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• High stress tolerance
• Strong quality and client service orientation
• Dealing with confidentiality
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion and problem-solving abilities
• Ability to work and make decisions independently
• Computer literate (Excel, Word and PowerPoint)

Core Competencies

Cultivates innovation - Contributing strategically

Customer focus - Contributing strategically

Drives results - Contributing strategically

Collaborates - Contributing strategically

Being resilient - Contributing strategically

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

#J-18808-Ljbffr