86 Employee Relations Specialist jobs in South Africa

Overview

Management of dispute resolution

Consultative process between management and employees

• Compliance with labour legislation Controlling Industrial Relations Climate (all unions) Reporting all cases with financial impact to the CEO Monthly
• IR report gathering and preparing CCMA documents
• Preparing for CCMA Matters
• Representing company at CCMA for all referred disputes
• Drafting of closing arguments, notices, affidavits, letters of demand, Con / Arb objections
• Management of CCMA cases and Labour Court Referrals
• Management of disciplinary cases
• Assessing merits of CCMA and Labour Court matters and providing advise

• BCom Degree – Labour Law or Equivalent
• 5 years' experience in Industrial Law / Labour Law

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.

Job Description

Management of dispute resolution

Consultative process between management and employees

Compliance with labour legislation Controlling Industrial Relations Climate (all unions) Reporting all cases with financial impact to the CEO Monthly

IR report gathering and preparing CCMA documents

Preparing for CCMA Matters

Representing company at CCMA for all referred disputes

Drafting of closing arguments, notices, affidavits, letters of demand, Con/Arb objections

Management of CCMA cases and Labour Court Referrals

Management of disciplinary cases

Assessing merits of CCMA and Labour Court matters and providing advise

Qualification & Skills

BCom Degree – Labour Law or Equivalent

5 years' experience in Industrial Law/Labour Law

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.

Key responsibilities

?Seller onboarding & support– guide new partners through registration, product listing, and first sales

?Off er listing management– help sellers create and maintain high-quality offers; ensure price accuracy, stock synchronisation, and full attribute completeness

?Catalogue & SLA monitoring– track catalogue health, service levels, and flag issues early

?Performance analysis– monitor GMV, take-rate, returns, and NPS using advanced Excel or Google Sheets

?Process improvement– document SOPs and propose automations to streamline routine tasks

?Seller education– assist with webinars, training decks, and one-pagers that help partners grow

Requirements

1. 2 to 3 years managing third-party marketplace sellers on ecommerce platforms.
2. Advanced Excel or Google Sheets skills.
3. Experience creating training materials or SOPs that improved seller performance.
4. Fluent English is advantageous.
5. Exposure to B2B SaaS or management consulting.
6. Marketplace work in emerging markets.
7. Familiarity with feed-management tools such as ChannelAdvisor or ShoppingFeeder.

Founded in 2020, Strauss Communications is a boutique strategic communications consultancy providing public relations and marketing services to tech startups, VCs, and governmental organizations. We offer applicants the opportunity to gain hands-on experience working with some of the ecosystem's most exciting startups and entrepreneurs, build an impressive portfolio of work, and quickly take on an expanded role.

Key Responsibilities:

• Curating Targeted Media Lists: Identify and maintain up-to-date databases of relevant journalists, publications, and media contacts across sectors.
• Pitching & Media Relations: Draft and tailor persuasive pitches to key media, build strong relationships with journalists, and manage inbound media inquiries.
• Press Release Drafting: Write and distribute press releases that cut through the noise and capture attention.
• Executive Thought Leadership: Collaborate with our leadership team to ghostwrite insightful opinion pieces, articles, and commentaries for top-tier publications.
• Client Integration: While remaining an employee of Strauss Communications, you will integrate into the different companies' teams, contributing to their mission while maintaining the values and standards of Strauss Communications.

Qualifications:

• Experience: Minimum of 2-5 years of experience in public relations, journalism, or communication functions in the tech industry.
• Language Skills: Proficiency in English is required.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Analytical Skills: Strong analytical abilities with experience in data-driven decision-making and reporting.
• Project Management: Proven ability to manage multiple projects simultaneously, with strong organizational skills and attention to detail.
• Interpersonal Skills: Ability to work effectively with diverse teams and stakeholders, building strong relationships and fostering collaboration.

What We Offer:

• Opportunity to work alongside top executives in some of the world's most innovative tech companies.
• The ability to make a significant impact, with your work contributing to major strategic decisions.
• A supportive and collaborative work environment
• Continuous learning and professional development opportunities

Job Description
Key Performance Output
Responsibilities
The successful candidate will be reporting to the Senior Manager Corporate Communications, and will be responsible but not limited to the following:

• Research applicable stakeholders to identify opportunities for engagement.
• Oversee the stakeholder engagement processes and plans and ensure execution thereof.
• Monitor and measure action plans for continuous improvement. Oversee external communication platforms.
• Develop and implement media plan and strategy.
• Manage the researching, writing and collating of articles, media releases etc., for the organisation and conducting final quality assurance of all content.
• Plan and oversee media events.
• Second line spokesperson in absence of Brand Marketing & Communications Lead, receiving and responding to media requests.
• Build and nurture partnerships with various stakeholders, media and industry bodies
• Provide input into operational budget, monitor and conduct forecasting.
• Track, manage and maintain Airports Company South Africa publicity.
• Proactively identify media engagement and publicity opportunities.
• Support and collaborate in various projects.
• Develop project -specific plans when required and support implementation.
• Adhere to and ensure adherence to statutory regulations, organisational standards, policies and procedures.
• Manage media monitoring and analysis of the media coverage for the organisation.
• Compile and submit relevant reports.
• Supervise and monitor service provider according to contract requirements.

Technical Skills And Experience
The following skills and experience will be required:

• Bachelor's Degree (3 years - 360 credits) NQF level 7 in Marketing / Communications / Public Relations/Journalism is essential.
• 4-6 years operational experience in Marketing / Communications / Public Relations is essential.
• MS Office proficiency on an intermediate level.
• Code B; Motor vehicle licence

Competencies

• Report Writing
• Communication
• Analytical Thinking
• Planning and Organising
• Customer Service Orientation
• Problem Solving
• Networking & Relationship Building
• Knowledge of Applicable Legislation
• Financial Management
• Product and Brand Knowledge
• Project Management
• Presentation
• Conflict Management

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Provide Employee and labour Relations support: Ensure adherence to conditions of employment · Advising the employees on the cidb policy and procedures during induction and on an ongoing basis · Advise employee on latest amendments to legislation that will impact on the organisation and its operations · Conduct regular engagements with employees and ensure there is awareness of ER/HR protocols and regulations

Facilitate all disciplinary, grievances and CCMA matters: Facilitate all cases and dispute resolution matters in line with applicable legislations and policies · Guide management and other stakeholders on disciplinary and grievance investigations as well as labour legislation · Support line managers with investigations and report preparation on findings and recommendations of grievances and misconducts · Represent cidb at the appropriate dispute resolution forums like the CCMA and Labour Court.

Develop, Review and advise on ER policies and procedures: Research and benchmark employment relations policies, procedures, and practices · Develop and implement best practices and alignment with industry standards · Maintain effective policies and procedures so that labour disputes and grievances are minimized · Ensure compliance with applicable legislation, policy, case law and procedure · Provide training and workshops on labour law updates and policies.

Facilitate all management and union matters including wage negotiations: Coordinate all Labour and management engagements · Plan for salary negotiations and provide support in bargaining matters with labour · Planning, scheduling and arranging of meetings for the annual collective bargaining process · Planning, scheduling of the Labour Forum meetings and provision of secretarial services to the forum · Any other duties that maybe assigned by Director HR.

Coordinate employee declaration of interests and ensuring ethical conduct · Ensure all declarations of interest are submitted on time and promote compliance · Educate employees on ethical conduct.

Audit and Risk Management: Ensure that all ER Matters are well managed · Risk identification and mitigation · Put systems in place to assist audit.

Educational requirements: Bachelor's degree in law, (NQF Level 7).

Experience: 5 years' experience as an ER specialist work in unionised environment

Key responsibilities
?Seller onboarding & support– guide new partners through registration, product listing, and first sales
?Off er listing management– help sellers create and maintain high-quality offers; ensure price accuracy, stock synchronisation, and full attribute completeness
?Catalogue & SLA monitoring– track catalogue health, service levels, and flag issues early
?Performance analysis– monitor GMV, take-rate, returns, and NPS using advanced Excel or Google Sheets
?Process improvement– document SOPs and propose automations to streamline routine tasks
?Seller education– assist with webinars, training decks, and one-pagers that help partners grow

Requirements

1. 2 to 3 years managing third-party marketplace sellers on ecommerce platforms. 
2. Advanced Excel or Google Sheets skills.
3. Experience creating training materials or SOPs that improved seller performance.
4. Fluent English is advantageous.
5. Exposure to B2B SaaS or management consulting.
6. Marketplace work in emerging markets.
7. Familiarity with feed-management tools such as ChannelAdvisor or ShoppingFeeder.

Our client in the retail industry based in Cape Town are currently seeking the skills of an Employee Relations Specialist who has a passion for IR. This position requires an individual who has previous employee and labour relations experience and skills that enables the individual to work on a broad spectrum of employee relations and labour law matters.

• Investigate all ER matters, composing investigation reports and proposing remedial action based on investigation findings.
• To assist and support Line Management in dealing with poor performance and misconduct issues by giving advice on how best to deal with employment related issues, preparing and approving charges.
• Assisting with preparation of disciplinary hearing and supporting Chairpersons with letters of sanction and findings.
• Assisting Line Managers with preparation for CCMA cases
• Providing guidance and advice on Department of Employment and Labour inspections, relating to BCEA, OHSA etc.
• Contributing to the development of IR related guidelines, policies and procedures.
• Assist and collaborate on various ER projects.
• Managing the anonymous whistleblower process in accordance with the relevant legislations.
• Weekly/quarterly and annual reporting on statistics and trends.

Relevant HR/IR qualification

At least 2 years’ experience as an IR specialist or HR Generalist with IR experience

Retail experience an advantage

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

JOB SUMMARY:

We are seeking a highly skilled and experienced Client Relations Specialist to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service. The ideal candidate will have excellent communication and interpersonal skills, be proactive, and have a strong passion for delivering outstanding client experiences.

KEY RESPONSIBILITIES:

• Client Relationship Management: Develop and maintain strong, long-term relationships with clients to ensure their needs are met and exceeded.
• Communication: Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates, managing all the communication out of the C4C ticketing system.
• Client Onboarding: Ensure a seamless onboarding experience for new clients, providing orientation, welcome pack, E commerce training, and support to ensure their success.
• Order Management: Assist customers with placing orders, tracking shipments, and resolving order-related issues.
• Handling complaints: Resolve customer complaints and issues in a professional and timely manner, escalating complex issues to internal teams as needed.
• Record Keeping: Maintaining accurate records of customer interaction and transactions. Having regular operations meeting recorded in C4C as well as phone calls.
• Customer Feedback: Collect and analyze customer feedback, providing insights and recommendations to internal teams to improve customer satisfaction and loyalty.
• Monthly Forecast plan and accuracy: Being involved in providing the forecast, highlighting the risks, and working with the team to meet business expectations.

To make a positive contribution to the Export Regional Sales Teams monthly sales and gross margin targets.

• Picking and packing: Responsible for scheduled picking and packing
• Team Collaboration: Collaborate with internal teams, including sales, QTPS, and operations, to ensure alignment and effective communication.

JOB REQUIREMENTS:

• Education: Bachelor's degree in business, or Min 3 to 5 years experience in busy Customer Service role, Communications, or a related field
• Experience: Previous experience in customer service or client facing role preferably in a similar industry.
• Communication Skills: Excellent verbal and written communication skills.
• Language Skills: Proficiency in multiple languages
• Technical Skills: Proficiency in CRM software, SAP, Microsoft Office, Excel, Ecommerce. Power Bi and other relevant tools.
• Problem-Solving: Strong ability to troubleshoot and resolve issues.
• Empathy: Ability to remain calm and empathetic when dealing with frustrated customers.
• Teamwork: Ability to work well with a team and collaborate effectively with different departments. Ability to prioritize multiple tasks and deadlines.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

• Location – to be confirmed
• No physical effort required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

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