8 Conflict Resolution jobs in South Africa

Ourclient is seeking a seasoned professional to act as a senior representative for our client’s long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on legal and risk management matters to internal stakeholders. The successful candidate will play a key role in ensuring effective, compliant responses to client concerns and maintaining positive industry relationships. Key Responsibilities: Actively support our client’s culture-building and transformation initiatives, including staff engagement activities and surveys. Participate in corporate social responsibility programs to advance business objectives. Identify and recommend process, system, and policy improvements, supporting the rollout of new practices. Ensure all complaints are accurately logged in the CRM database, providing a clear reference for tracking and resolution. Maintain thorough documentation for each complaint by recording physical and electronic copies as needed. Drive improvements in client service by identifying process gaps and ensuring regulatory compliance. Work closely with business units to provide timely and satisfactory responses to complaints, monitoring progress to ensure optimal outcomes. Mitigate reputational and financial risks by addressing service gaps and compliance issues. Stay informed of relevant legislative updates and industry changes to ensure compliance and effectiveness in the role. Foster a growth-oriented environment by engaging in professional development and training to enhance skills and career growth. Share insights and knowledge with team members, maintaining a collaborative and informed workplace. Respond promptly to client and regulatory queries, ensuring accurate documentation, timely responses, and well-negotiated recommendations. Support claims processing by delivering necessary documentation and evidence for client claims. Develop and sustain effective relationships through workshops, forums, and regular updates on regulatory requirements. Engage proactively with the Ombudsman and regulatory bodies, ensuring timely and thorough responses to complaints to prevent penalties. Convey Ombudsman recommendations to the relevant business units, coordinating with unit managers to drive appropriate action. Qualifications: Matric / Grade 12 / National Senior Certificate Advanced Diploma/National First Degree Admitted Attorney RE 5 Certification Experience Required: A minimum of 5 years’ experience in long-term insurance dispute resolution with a focus on Ombudsman liaison and regulatory compliance. #J-18808-Ljbffr

Ourclient is seeking a seasoned professional to act as a senior representative for our client’s long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on legal and risk management matters to internal stakeholders. The successful candidate will play a key role in ensuring effective, compliant responses to client concerns and maintaining positive industry relationships. Key Responsibilities: Actively support our client’s culture-building and transformation initiatives, including staff engagement activities and surveys. Participate in corporate social responsibility programs to advance business objectives. Identify and recommend process, system, and policy improvements, supporting the rollout of new practices. Ensure all complaints are accurately logged in the CRM database, providing a clear reference for tracking and resolution. Maintain thorough documentation for each complaint by recording physical and electronic copies as needed. Drive improvements in client service by identifying process gaps and ensuring regulatory compliance. Work closely with business units to provide timely and satisfactory responses to complaints, monitoring progress to ensure optimal outcomes. Mitigate reputational and financial risks by addressing service gaps and compliance issues. Stay informed of relevant legislative updates and industry changes to ensure compliance and effectiveness in the role. Foster a growth-oriented environment by engaging in professional development and training to enhance skills and career growth. Share insights and knowledge with team members, maintaining a collaborative and informed workplace. Respond promptly to client and regulatory queries, ensuring accurate documentation, timely responses, and well-negotiated recommendations. Support claims processing by delivering necessary documentation and evidence for client claims. Develop and sustain effective relationships through workshops, forums, and regular updates on regulatory requirements. Engage proactively with the Ombudsman and regulatory bodies, ensuring timely and thorough responses to complaints to prevent penalties. Convey Ombudsman recommendations to the relevant business units, coordinating with unit managers to drive appropriate action. Qualifications: Matric / Grade 12 / National Senior Certificate Advanced Diploma/National First Degree Admitted Attorney RE 5 Certification Experience Required: A minimum of 5 years’ experience in long-term insurance dispute resolution with a focus on Ombudsman liaison and regulatory compliance. #J-18808-Ljbffr

Overview

We are looking for a Mid-Level Associate and a Senior Associate to join our global International Arbitration and Investigations practice in Johannesburg. This is a unique opportunity to work on high-profile, cross-border disputes and investigations as part of a globally integrated team. You will be involved in matters spanning multiple jurisdictions and industries, offering exposure to some of the most complex and cutting-edge legal challenges in the field.

Responsibilities

• Acting in international arbitrations under major institutional rules (ICC, LCIA, DIAC, ICSID, AFSA, UNCITRAL)


• Working on multi-jurisdictional investigations involving regulatory authorities, internal compliance, and asset recovery


• Drafting pleadings, witness statements, and expert submissions


• Examining witnesses and presenting oral arguments before international tribunals


• Collaborating with colleagues across our global network on cross-border matters

Experience, Academic and Background

• Strong experience in international dispute resolution or investigations, gained through legal practice, judicial clerkships, or academic research at mid-level or senior associate level


• We welcome applications from both attorneys and advocates with relevant training and expertise


• A strong academic record in law


• Additional qualifications in international law, arbitration, or related fields are advantageous


• Candidates returning from international roles or studies are encouraged to apply

Skills and Attributes

• Excellent analytical and drafting skills, with the ability to distill complex legal and factual issues


• Strong oral advocacy skills or a demonstrated interest in developing them


• Commercial awareness and the ability to deliver practical, business-oriented advice


• A global mindset and sensitivity to different legal systems and cultural context

Why Join Us

Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world’s most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way.

In Johannesburg you will be part of an office with over 100 people. Originally opened in 2012, Baker McKenzie South Africa is well established in South Africa as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, yet friendly and supportive.

There are regular opportunities for secondments with clients and to other offices under the firm's associate exchange programme.

We offer a highly competitive, market-related salary based on experience, along with a comprehensive benefits package and exceptional professional development opportunities.

To Apply

At Baker McKenzie we welcome direct applications.

Please click on the Apply button on this advertisement to complete the application form and include:

• Your CV, academic transcripts and cover letter outlining your interest in international arbitration and investigations.

For more information about this position or to discuss any adjustments you may require during the process please contact, in confidence, Boipelo Soko, Recruitment Manager on

NO AGENCIES PLEASE

Our Commitment to Diversity & Inclusion

Baker McKenzie has a culture of diversity and inclusion in its DNA – since our beginning, the differences of our people have helped us to work fluently across borders, cultures and practices. This is intrinsic to everything we do and underpins Baker McKenzie's vision to be the global law firm of choice. We understand that organisations work best when people with different backgrounds and points of view are brought together. We also know people perform at their best when they can be themselves at work. Baker McKenzie is committed to serving our clients with innovative solutions brought about by a diverse talent pool and an inclusive community.

The Johannesburg office mirrors the wider firm in encouraging the best people, regardless of race, culture, religion or belief (if any), gender, gender identity and expression, disability, sexual orientation or age, to fulfil their professional aspirations with us so as to create an exciting and diverse legal environment.

#J-18808-Ljbffr

Overview We are looking for a Mid-Level Associate and a Senior Associate to join our global International Arbitration and Investigations practice in Johannesburg. This is a unique opportunity to work on high-profile, cross-border disputes and investigations as part of a globally integrated team. You will be involved in matters spanning multiple jurisdictions and industries, offering exposure to some of the most complex and cutting-edge legal challenges in the field. Responsibilities Acting in international arbitrations under major institutional rules (ICC, LCIA, DIAC, ICSID, AFSA, UNCITRAL) Working on multi-jurisdictional investigations involving regulatory authorities, internal compliance, and asset recovery Drafting pleadings, witness statements, and expert submissions Examining witnesses and presenting oral arguments before international tribunals Collaborating with colleagues across our global network on cross-border matters Experience, Academic and Background Strong experience in international dispute resolution or investigations, gained through legal practice, judicial clerkships, or academic research at mid-level or senior associate level We welcome applications from both attorneys and advocates with relevant training and expertise A strong academic record in law Additional qualifications in international law, arbitration, or related fields are advantageous Candidates returning from international roles or studies are encouraged to apply Skills and Attributes Excellent analytical and drafting skills, with the ability to distill complex legal and factual issues Strong oral advocacy skills or a demonstrated interest in developing them Commercial awareness and the ability to deliver practical, business-oriented advice A global mindset and sensitivity to different legal systems and cultural context Why Join Us Baker Mc Kenzie is a truly global law firm. Founded in 1949, we advise many of the world’s most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In Johannesburg you will be part of an office with over 100 people. Originally opened in 2012, Baker Mc Kenzie South Africa is well established in South Africa as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, yet friendly and supportive. There are regular opportunities for secondments with clients and to other offices under the firm's associate exchange programme. We offer a highly competitive, market-related salary based on experience, along with a comprehensive benefits package and exceptional professional development opportunities. To Apply At Baker Mc Kenzie we welcome direct applications. Please click on the Apply button on this advertisement to complete the application form and include: Your CV, academic transcripts and cover letter outlining your interest in international arbitration and investigations. For more information about this position or to discuss any adjustments you may require during the process please contact, in confidence, Boipelo Soko, Recruitment Manager on NO AGENCIES PLEASE Our Commitment to Diversity & Inclusion Baker Mc Kenzie has a culture of diversity and inclusion in its DNA – since our beginning, the differences of our people have helped us to work fluently across borders, cultures and practices. This is intrinsic to everything we do and underpins Baker Mc Kenzie's vision to be the global law firm of choice. We understand that organisations work best when people with different backgrounds and points of view are brought together. We also know people perform at their best when they can be themselves at work. Baker Mc Kenzie is committed to serving our clients with innovative solutions brought about by a diverse talent pool and an inclusive community. The Johannesburg office mirrors the wider firm in encouraging the best people, regardless of race, culture, religion or belief (if any), gender, gender identity and expression, disability, sexual orientation or age, to fulfil their professional aspirations with us so as to create an exciting and diverse legal environment. #J-18808-Ljbffr

Senior Legal Advisor: Dispute Resolution Unit: SLS: Legal Services: Job Grade: 13: Bellville

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

• Represent Sanlam’s Litigation and Dispute Resolution Unit at required internal and external stakeholder engagements.
• Review and draft legal documents (including particulars of claims, legal notices, etc.).
• Provide various business with on‑time, up‑to‑date, understandable, practical and relevant legal advice.
• Analyse disputes; consider, negotiate, implement and manage appropriate solutions.
• Facilitate the involvement of external lawyers.
• Mentor and train other legal advisors.
• Consider practical and cost‑effective dispute resolution alternatives.
• Research, prepare and draft opinions when required.
• Manage litigation matters.

What will make you successful in this role?

Qualifications

• LLB or higher law degree
• Admitted attorney or advocate

Experience

• At least 7 years’ litigation experience (court appearances and alternative dispute resolution ADR)

Knowledge And Skills

• Good knowledge of legislation impacting Sanlam, including the FSRA, Insurance Act and Prudential Standards, Retirement funds legislation, FAIS Act and Code of Conduct.
• Good knowledge and understanding of contract negotiating and drafting.
• Sound knowledge of legal research and writing of legal opinions.
• Analysis of and determining business impact of regulatory developments.
• Good knowledge of litigation and ADR processes.
• Drafting of pleadings and notices.
• Computer skills (MS Office).
• Knowledge of the Financial Services industry.
• Understanding of commercial contracts.
• Experience in managing litigation matters.

Personal Attributes

• Business insight – Contributing through others
• Builds networks – Contributing through others
• Manages complexity – Contributing through others
• Persuades – Contributing through others

Core Competencies

• Being resilient – Contributing through others
• Collaborates – Contributing through others
• Cultivates innovation – Contributing through others
• Customer focus – Contributing through others
• Drives results – Contributing through others

Closing date: 19 September 2025

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

#J-18808-Ljbffr

Senior Legal Advisor: Dispute Resolution Unit: SLS: Legal Services: Job Grade: 13: Bellville

Date: 11 Sept 2025

Location: Bellville, Western Cape, ZA

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Core Tasks:

• Represent Sanlam’s Litigation and Dispute Resolution Unit at required internal and external stakeholder engagements.
• Review and draft legal documents (among others: particulars of claims, legal notices etc).
• Provide various business with on time, up to date understandable, practical and relevant legal advice.
• Analyse disputes; consider, negotiate, implement and manage appropriate solutions.
• Facilitate the involvement of external lawyers.
• Mentor and train other legal advisors
• Consider practical and cost-effective dispute resolution alternatives.
• Research, prepare and draft opinions when required.
• Manage litigation matters.

What will make you successful in this role?

Role Requirements:

Qualifications:

• LLB or higher law degree
• Admitted attorney or advocate

Experience:

• At least 7 years’ litigation experience (court appearances and alternative dispute resolution ADR)

Knowledge and Skills:

• Good knowledge of legislation impacting Sanlam, including the FSRA, Insurance Act and Prudential Standards, Retirement funds legislation, FAIS Act and Code of Conduct.
• Good knowledge and understanding of contract negotiating and drafting.
• Sound knowledge of legal research and writing of legal opinions.
• Analysis of and determining business impact of regulatory developments.
• Good knowledge of litigation and ADR processes.
• Drafting of pleadings and notices
• Knowledge of the Financial Services industry
• Understanding of commercial contracts
• Experience in managing litigation matters

Personal Attributes

Business insight - Contributing through others

Builds networks - Contributing through others

Manages complexity - Contributing through others

Persuades - Contributing through others

Core Competencies

Being resilient - Contributing through others

Collaborates - Contributing through others

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

#J-18808-Ljbffr

Overview

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

Core Tasks:

• Represent Sanlam’s Litigation and Dispute Resolution Unit at required internal and external stakeholder engagements.
• Review and draft legal documents (among others: particulars of claims, legal notices etc).
• Provide various business with on time, up to date understandable, practical and relevant legal advice.
• Analyse disputes; consider, negotiate, implement and manage appropriate solutions.
• Facilitate the involvement of external lawyers.
• Mentor and train other legal advisors
• Consider practical and cost-effective dispute resolution alternatives.
• Research, prepare and draft opinions when required.
• Manage litigation matters.

What will make you successful in this role?

Role Requirements:

Qualifications:

• LLB or higher law degree
• Admitted attorney or advocate

Experience:

• At least 7 years’ litigation experience (court appearances and alternative dispute resolution ADR)

Knowledge and Skills:

• Good knowledge of legislation impacting Sanlam, including the FSRA, Insurance Act and Prudential Standards, Retirement funds legislation, FAIS Act and Code of Conduct.
• Good knowledge and understanding of contract negotiating and drafting.
• Sound knowledge of legal research and writing of legal opinions.
• Analysis of and determining business impact of regulatory developments.
• Good knowledge of litigation and ADR processes.
• Drafting of pleadings and notices
• Computer skills (MS Office)
• Knowledge of the Financial Services industry
• Understanding of commercial contracts
• Experience in managing litigation matters

Personal Attributes

• Business insight - Contributing through others
• Builds networks - Contributing through others
• Manages complexity - Contributing through others
• Persuades - Contributing through others

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 19 September 2025

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

#J-18808-Ljbffr