52 Customer Care Call Centre Position International Call Centre Usa 10000 00 jobs in Johannesburg

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Provide first call resolution to customers.
• Deliver exceptional telephonic customer service.
• Assist customers with their inquiries and concerns.

• Completed Matric.
• Minimum of 2 years customer care experience.
• Retentions experience advantageous.
• Strong verbal and written communications skills.
• Solution oriented.

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Care Trainer role at M-KOPA

M-KOPA Johannesburg, Gauteng, South Africa

Join to apply for the Customer Care Trainer role at M-KOPA

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Shape Voices. Transform Experiences. Build Excellence.

Customer Care Trainer | M-KOPA South Africa

Shape Voices. Transform Experiences. Build Excellence.

Customer Care Trainer | M-KOPA South Africa

Where Every Voice Becomes a Brand Ambassador

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills
• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development
• Develop content that transforms technical knowledge into authentic customer connections
  
  

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities
• Partner with Quality Assurance and Team Leaders to create targeted development plans
• Design and administer assessment programs that measure both knowledge retention and application
  
  

• Create compelling training materials that bring M-KOPA's products and processes to life
• Develop customer handling frameworks that balance efficiency with empathy
• Build training resources that evolve with product launches and process improvements
  
  

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams
• Translate business changes into actionable training strategies
• Champion customer insights and training needs across the organization
  
  

• Lead training initiatives that support organizational transformation and growth
• Foster engagement and motivation within customer care teams
• Build learning cultures that embrace continuous improvement and innovation
  
  

• Bachelor's degree in Education, Training & Development, Human Resources, or related field
• 2+ years of call center training experience (customer service experience is a valuable plus)
• Proven track record of designing and delivering impactful training programs
• Deep understanding of customer service excellence and training best practices
  
  

• CRM Systems Mastery: Proficiency in Customer Relationship Management platforms
• Microsoft Office Excellence: Advanced skills across the suite, especially PowerPoint and Excel
• Content Development: Experience creating engaging, multimedia training materials
• Assessment Design: Ability to create meaningful evaluation and certification processes
  
  

• Communication Excellence: Outstanding verbal and written communication that inspires and instructs
• Analytical Thinking: You see patterns in performance data and turn insights into action
• Coaching Mastery: Natural ability to develop talent and unlock potential in others
• Customer-Centric Mindset: Deep empathy for both customer needs and agent challenges
• Adaptability: Thrives in fast-paced environments with evolving priorities
• Attention to Detail: Ensures training quality and consistency across all touchpoints
  
  

• Excellence Obsessed: You believe every customer deserves exceptional service
• Continuous Learner: You're always exploring new training methodologies and technologies
• Collaborative Spirit: You build bridges between teams and drive alignment
• Empowerment Focused: You develop people to exceed their own expectations
  
  

• Training Strategy: Full ownership of training delivery, facilitation methods, and learning experience design
• Assessment Programs: Complete control over quiz development, administration, and certification processes
• Performance Interventions: Authority to design targeted development plans based on skill gap analysis
• Content Creation: Independence to develop and update training materials that reflect business changes
• Stakeholder Communication: Direct engagement with internal teams and external BPO partners
• System Optimization: Ability to recommend and implement training technology and process improvements
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at M-KOPA by 2x

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Act as the proactive point of contact for students, both in person and through phone, email, or chat.

• Assess student needs, and provide accurate guidance or direct them to appropriate resources.
• Provide students with clear and detailed information on programmes , activities, results etc as a means of proactive support.
• Identify when a student requires more specialised support and refer them to appropriate departments or professionals.
• Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.
• Maintain detailed and confidential records of students using the institutions student support management system.
• Work collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures.
• Advocate for student needs while balancing institutional policies.
• Be very familiar with operations and procedures.
  Provide culturally competent, inclusive service that respects diverse backgrounds and experiences.
• Contribute to a welcoming environment that supports student success and belonging.
• Stay up to date on changes in policies, support programmes, and student systems.
• Participate in regular training and contribute to service quality improvement initiatives to be familiar with accessing and using data and technology to support student needs.
  
  Required:
  Degree in Student Services, Education, Psychology, Communications, or a related field.
  2-5 years of experience in a customer service or student support environment.
  Exceptional communication, active listening and writing skills.
  Demonstrated ability to work with students from diverse backgrounds.
  Familiarity with Microsoft Office or Google Workspace, information systems and data management.

Genpact City of Johannesburg, Gauteng, South Africa

Genpact City of Johannesburg, Gauteng, South Africa

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Premium Customer Care Agent

This position involves managing inbound calls from our premium North American customer base. You will be responsible for delivering top-tier customer service, aiming for first-call resolution and exceeding customer expectations. Success in this role requires strong logical reasoning, effective problem-solving techniques, and the ability to establish a positive connection with customers through engaging conversations. In addition to direct customer interaction, you will also contribute to departmental initiatives by participating in projects and generating reports as required.

Responsibilities

• Manage large volumes of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Mandatory Qualifications/ Skills

• High School Graduate (Matric) or Equivalent, Bachelors Degree is a plus
• 2 years of experience working on US financial services
• 4 years in voice role or similar work experience at a financial institution
• Basic knowledge of Banking Industry & Regulatory Environment, including but not limited to Regulations CC, D, E & Z and Red Flags Rule, FCRA, etc
• Demonstrates sound decision making
• Ability to work in a dynamic, fast paced environment
• Strong attention to detail
• Ability to work independently and in a group setting
• Adaptable to change
• Problem Solving
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Please note that if you have not had a response within 30 days kindly regard your application as unsuccessful

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Business Consulting and Services and Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Genpact by 2x

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Job brief

Job brief

Position Title: Contact Centre Sales/Customer Care Advisors

Location: Midrand, Gauteng, South Africa

Employment Type: Full-Time

Compensation: Basic Retainer + Commission Structure

About Us

A client of ours is a UK-based consultancy firm headquartered in Birmingham, United Kingdom , specialising in the design, marketing, and distribution of insurance products and risk management solutions tailored for foreign nationals living in developed markets , including the UK, EU, North America, Canada, Australia, and New Zealand.

With a bold mission to empower expatriate communities in managing their insurable risks, we are growing our Contact Centre team in South Africa . This is an exciting opportunity to join a dynamic, ambitious, and fast-growing team dedicated to meaningful impact.

Who We Are Looking For

We are looking for energetic and self-driven Sales Advisors to join our Midrand-based Contact Centre .

To be considered for this role, you must:

Be currently living in South Africa

Be originally from one of the following countries :

Ghana

Nigeria

Cameroon / Ivory Coast

Kenya

Uganda

Rwanda

Sierra Leone

Namibia

Eswatini

Botswana

Hold valid working papers or a permit to work legally in South Africa

Be willing and able to commute to our offices in Midrand

Key Responsibilities

• Conduct outbound and inbound sales calls to potential clients across target markets
• Explain and promote Diaspora Insurance products with confidence and clarity
• Achieve or exceed set monthly sales targets and KPIs
• Handle client queries and objections professionally
• Record all client interactions accurately in the CRM system
• Build and maintain good client relationships through follow-ups and customer service
  
  
  

• Prior experience in sales, telesales, or contact centre environments is an advantage
• Excellent communication skills in English; knowledge of additional African languages is a bonus
• Strong sales acumen and resilience
• Confidence in handling high call volumes and working towards targets
• Must be punctual, disciplined, and team-oriented
• Familiarity with the needs and challenges of expatriate communities is a plus
  
  
  

• Retainer Basic Salary
• Attractive commission on sales with uncapped earning potential
• A chance to be part of a pan-African brand with a global footprint
• Supportive management and opportunities for career growth
• A purpose-driven, multicultural team environment
  
  
  

We are looking for a Warranty Technician – Customer Care based at our Head Office in Denver. Create the perfect pool experience. Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. We have a strong geographical footprint with operations in over 45 countries. In South Africa, we have a workforce of over 450 staff.

The incumbent will be accountable for the provision of a reliable inbound and outbound warranty service which includes repairs on electrical and mechanical pool appliances (Pumps, Lights, DB Boxes & Filters etc.) and inventory management with regards to spares and assembled warranty stock.

• Repairs (Inbound and Outbound Reports)
  Responsible for managing repair reports for Inbound and Outbound, ensuring accurate tracking and completion.
  Take full responsibility for warranty repairs to ensure efficient and accurate handling.
• Inventory Accountability (For all relevant work)
  Ensuring accountability and proper management of inventory related to all relevant tasks and processes.
• General Administration
  Handling administrative duties to support overall operations and workflow.
• Customer Service
  Providing excellent service to customers, addressing inquiries, and ensuring customer satisfaction.

• National Senior Certificate / Matric / Grade 12 Certificate (Completed)
• Must be a qualified technician (Electrical Field)
• Strong technical ability
• Air-con/refrigeration experience - Advantage
• Three to five years’ repair or warranty experience in a similar environment (Pool pumps, Pool lights & Other electrical/mechanical pool equipment, Chlorinators and Pool Cleaners)
• A strong focus on customer satisfaction and service delivery is essential
• Knowledge of the Pool & Spa industry will be an advantage
• Drivers Licence Code 8, will be an Advantage
• Team player
• Language - English fluency in speech and literacy
• The candidate must be a reliable and friendly individual that works well with others and copes under pressure.
• Must be able to work at heights.

Fluidra is a workplace where everyone can develop.

Should you not hear back from us within 2 weeks after the closing date, please note that your application was unsuccessful.