93 Customer Support Specialist jobs in Johannesburg

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

We are looking for a dynamic and driven individual to join our support team! You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

You Will:

1. Be responsible for all aspects relating to excellent client and employee technical support, including:
2. Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
3. Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
4. Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
5. Continuously engage with the platform and various other business changes and features to remain up to date with the product.
6. Ensuring that all allocated tickets are given adequate attention and focus
7. Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
8. Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

You have:

1. Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
2. Excellent high school and university results
3. Comfortable with ambiguity and complexity
4. Efficient, creative and a strong problem solver
5. Outstanding communication and interpersonal skills
6. High energy, positive attitude, self-starter
7. Comfortable working under tight deadlines and pressure from end users
8. Excellent ability to prioritize
9. Strong organizational skills and attention to detail
10. Affinity to technology (experience with Monday.com and Zendesk advantageous)
11. Customer support experience advantageous

1. Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
2. Generous Vacation Policy: We think time off is essential… and we encourage it!
3. Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

1. Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
2. One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
3. Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
4. Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
5. We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

1. Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
2. Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
3. Case Study and Presentation- a chance to showcase your capabilities and how you like to work
4. Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

Johannesburg, South Africa | Posted on 02/24/2025

We are looking for a motivated and ambitious Technical IT Sales Graduate to join our Johannesburg office. This role is the perfect opportunity to kick-start your career in IT, with hands-on experience, industry certifications, and mentorship from senior professionals.

As a Technical IT Sales Graduate, you will:

• Implement Business Applications – Assist in deploying, configuring, and customizing leading IT solutions for clients.
• Provide Client Support – Troubleshoot and resolve client requests related to software applications and IT infrastructure through the service desk.
• Engage with Clients – Communicate technical solutions clearly to both technical and non-technical users.
• Undergo Training & Certification – Receive structured training in leading IT and networking applications, gaining industry-recognized certifications.
• Collaborate with Senior Professionals – Work alongside industry experts on real-world projects to develop your technical and consulting skills.

What we offer:

• Hands-on experience in IT consulting and business application implementation.
• Training and certification in leading IT and networking technologies.
• Mentorship from senior industry leaders.
• A dynamic and growth-focused work environment.

If you’re eager to build a career in IT, gain real-world experience, and work with top professionals in the industry, we want to hear from you!

• Recent graduate with a Bachelor’s degree in IT, Computer Science, Information Systems, Finance, SCM or a related field.
• Passion for technology and a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage with clients.
• Basic understanding of IT systems, networking, or business applications (advantageous but not required).

JOB DESCRIPTION :

• Acknowledgement and Communication :

Ensure queries/requests are acknowledged within 60 minutes on Salesforce.

Provide acknowledgment on Salesforce, telephonically, and via email to the client and insurance.

• Systems :

Extract voice logs from Dreamtec and provide efficient feedback on queries.

Liaise with service providers to obtain checklists for customers and clients.

Ensure accurate and timely reconciliation of voice logs, checklists, queries, and WHU complaints.

Listen to and investigate voice logs/calls to determine what transpired and provide observations to the client.

Attach relevant information as per Dreamtec.

Assist with checklists to address general queries and investigations.

Assist with investigating problems and providing feedback.

Follow up on daily emails.

Ensure tickets are actioned in the ticketing system (Salesforce).

Monitor in-progress tickets and those to be actioned.

Capture information on Salesforce tickets for reports and provide feedback to clients.

Update and close tickets to ensure timely reporting and feedback within TAT.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Provide first call resolution to customers.
• Deliver exceptional telephonic customer service.
• Assist customers with their inquiries and concerns.

• Completed Matric.
• Minimum of 2 years customer care experience.
• Retentions experience advantageous.
• Strong verbal and written communications skills.
• Solution oriented.

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

We are looking for seasoned Customer Care agents to be based in our Customer Care department and provide first call resolution to our customers. We are looking for candidates with great work ethic, energy, and people who can provide exceptional telephonic customer service to customers. The successful incumbent will be a self-starter with a positive attitude and always willing to assist.

• Completed Matric
• Minimum of 2 years customer care experience
• Retentions experience advantageous
• Strong verbal and written communication skills
• Solution oriented

What if every customer interaction could turn a moment of frustration into loyalty ? What if every support conversation became an opportunity to strengthen relationships rather than just resolve issues? At M-KOPA, we believe exceptional customer care isn't just about solving problems—it's about creating experiences that customers remember and recommend.

As our Customer Care Trainer , you won't just teach scripts. You'll architect the voice of our brand across every customer touchpoint.

This isn't training. This is transformation.

The Mission That Matters

You'll be the architect behind M-KOPA's customer experience excellence, developing and delivering training programs that transform customer care representatives into brand ambassadors . Your influence extends across in-house teams and BPO partners, ensuring every customer interaction reflects our values of accessibility, empathy, and empowerment .

The challenge? Creating consistent excellence across diverse teams, multiple channels, and evolving product offerings. The opportunity? To build training frameworks that scale exceptional customer experience across one of Africa's fastest-growing fintechs.

Your Canvas of Impact

Learning Experience Design

• Design and deliver dynamic training programs that engage CCRs across products, processes, systems, and soft skills

• Create immersive learning experiences that stick—moving beyond traditional classroom training to experiential development

• Develop content that transforms technical knowledge into authentic customer connections

Performance Intelligence & Development

• Conduct sophisticated needs assessments to identify skill gaps and performance opportunities

• Partner with Quality Assurance and Team Leaders to create targeted development plans

• Design and administer assessment programs that measure both knowledge retention and application

Content Innovation

• Create compelling training materials that bring M-KOPA's products and processes to life

• Develop customer handling frameworks that balance efficiency with empathy

• Build training resources that evolve with product launches and process improvements

Cross-Functional Leadership

• Serve as the strategic bridge between Customer Care and Product, Sales, and Market Development teams

• Translate business changes into actionable training strategies

• Champion customer insights and training needs across the organization

Change Management Excellence

• Lead training initiatives that support organizational transformation and growth

• Foster engagement and motivation within customer care teams

• Build learning cultures that embrace continuous improvement and innovation

The Learning Leader We're Seeking

Your Foundation:

• Bachelor's degree in Education, Training & Development, Human Resources, or related field

• 2+ years of call center training experience (customer service experience is a valuable plus)

• Proven track record of designing and delivering impactful training programs

• Deep understanding of customer service excellence and training best practices

Your Technical Arsenal:

• CRM Systems Mastery : Proficiency in Customer Relationship Management platforms

• Microsoft Office Excellence : Advanced skills across the suite, especially PowerPoint and Excel

• Content Development : Experience creating engaging, multimedia training materials

• Assessment Design : Ability to create meaningful evaluation and certification processes

Key Factors:

• Communication Excellence : Outstanding verbal and written communication that inspires and instructs

• Analytical Thinking : You see patterns in performance data and turn insights into action

• Coaching Mastery : Natural ability to develop talent and unlock potential in others

• Customer-Centric Mindset : Deep empathy for both customer needs and agent challenges

• Adaptability : Thrives in fast-paced environments with evolving priorities

• Attention to Detail : Ensures training quality and consistency across all touchpoints

Your Values:

• Excellence Obsessed : You believe every customer deserves exceptional service

• Continuous Learner : You're always exploring new training methodologies and technologies

• Collaborative Spirit : You build bridges between teams and drive alignment

• Empowerment Focused : You develop people to exceed their own expectations

Why M-KOPA Elevates Training

Global Impact, Local Excellence Your training programs directly impact customers across multiple African markets—every session you deliver scales across thousands of interactions.

Career Acceleration Join a learning organization where your development expertise shapes company growth and your own career trajectory.

Innovation Platform Access to cutting-edge training technologies, methodologies, and resources that keep you at the forefront of learning design.

Strategic Influence Your voice shapes not just training content, but customer experience strategy and business outcomes.

Collaborative Excellence Work with world-class Customer Care, Product, and Operations teams who value learning and development.

Recognition & Growth Competitive compensation with opportunities for advancement as M-KOPA scales across Africa.

Your Decision-Making Authority

• Training Strategy : Full ownership of training delivery, facilitation methods, and learning experience design

• Assessment Programs : Complete control over quiz development, administration, and certification processes

• Performance Interventions : Authority to design targeted development plans based on skill gap analysis

• Content Creation : Independence to develop and update training materials that reflect business changes

• Stakeholder Communication : Direct engagement with internal teams and external BPO partners

• System Optimization : Ability to recommend and implement training technology and process improvements

Ready to Transform Customer Care?

If you're currently training teams but want to shape entire customer experiences . If you're developing content but dreaming of building brand ambassadors . If you're successful in traditional training but ready to innovate learning design .

This is your platform to make training transformational.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPAexplicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/chargeany money as a pre-employment or post-employment requirement. This meansthat we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.