64 Call Centre Agent jobs in Johannesburg

Minimum Requirements: Matric. Call Centre or Telesales work experience minimum of 1 to 3 years. Requirements: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills. A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy In-depth knowledge of our Companys products and/or services Expertise in the customer service area we focus in, such as Wealth portfolios, short term insurance, Financial, and other areas of our business. Duties: Pitch the business to potential new clients and book appointments with doctors for the financial advisors visit. Source leads from the different databases. Work closely with the financial advisors and their teams. Book appointments in accordance with the financial advisors diaries. Meet daily, weekly, and monthly targets. Know how to speak with our target market of medical professionals. Make a noticeable contribution to new business revenue. This position is for highly motivated individuals who are target driven.

Apply now for MiWayLife's Outbound Call Centre Agent position in Parktown. Join a leading long-term insurance provider and build your career in financial services sales.

What will you do?

• Sell life insurance telephonically
• Achieve sales targets
• Adhere to Quality and Compliance processes to minimize business risk
• Manage your quality and compliance against benchmarks to minimize business risk, with
  the client in mind
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Sales objection handling
• Build and maintain good client relationships
• Managing information regarding new products, ruling, training updates, etc.
• Keep abreast of developments and trends in the Industry – self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role? Qualification & experience

• Grade 12 qualification
• At least 1 years’ experience within a Sales Outbound Call Centre selling long -term insurance (with targets attached to the sales)

Knowledge and skills

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime in order to achieve targets.
• Being fully computer literate.

Personal attributes

• Interpersonal
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity
• Objection handling skills
• Team orientated
• Ability to receive and implement feedback

Due date for applications:

If you meet the above criteria, and you are interested in applying for this role please submit your CV via the following link:
Please ensure that your CV attached to your application is an updated version of your entire working career to date. Please also attach a copy of your ID and Matric certificate.
We are looking for Sales Agents within the long-term insurance environment. If you are successfully shortlisted the next phase of the recruiting process is a telephonic pre-screen interview.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our aim is to help you build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

_{MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.}

Who are we?

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its clients excellent service, superior value products, and fair treatment always;
• be an employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

Having an RE5 certificate for this job is not a requirement, but having it, will be an advantage. Get help here to write and pass the RE5 exam

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Job Description – Technical Dispatch Agent Level 2

DEPARTMENT: CCC Customer Contact Centre

REPORTS TO: Technical Supervisor

BASED IN: Midrand JHB

Qualification & Experience

• Grade 12
• Customer Service oriented and experience
• Coordinating Schedules & Appointments
• Call Centre experience beneficial
• Continuous Improvement experience beneficial
  
  

Job Requirements & Other Attributes

• Computer literate (MS Office, Listener, Outlook, Internet)
• Knowledge of security systems user operation
• Professional
• Customer focused
• Driven for results
• Good verbal and oral communication skills
• Ability to handle pressure
• Telephone etiquette
• Understanding in diversity in customer behaviour
• Punctual
• Ability to meet deadlines
• Ability to Organise, Schedule & Coordinate appointments
• Verbal & written Communication skills.
• Problem Solving / Analyse and Execution of appropriate action.
• Customer centric.
• Attention to detail.
• High Stress Tolerance.
• Punctuality / Time keeping.
• Computer skill.
• Basic Technical user related Skills.
• Afrikaans and English Telephone skills.
• Effective execution of tasks & requirements
• Organising & Prioritising
• Time Keeping
• Motivating
• Effective Team Player
  
  

Main Purpose Of Job

The aim of a Technical Dispatch Agent (Level 2) is to:

• Book & Schedule service calls.
• Dispatch & Coordinate Technicians to attend all scheduled work.
• Follow up with customers to ensure times & schedules are met.
• Completing all daily scheduled service calls LSN Technical Category fields
• Inform relevant management or other parties in the event of exceptions or reoccurring issues.
• Exercise good interpersonal skills to be able to deal with difficult customers at all levels.
• To build customer’s interest in the services and products offered by the company.
• Update the existing databases with changes as acquired from the customer.
• Have good verbal and oral communication skills.
• Reach all daily Quality Assessment expectations and targets
• Ability to create grammatically correct responses.
• The person should also know what to write while utilizing communication, be able to quickly recognize signals of a disgruntled customer and be able to respond appropriately.
• Ability to comprehend, capture as well as interpret basic customer information.
• Ability to treat people with respect under all circumstances
• Instil trust in others by upholding the values of the organization.
• Must have sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the need of the customer, solicit service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Analyse the various parts of a problem properly and develop logical solutions
• Quality management – to look for means of improving as well as promoting quality within the company as well as with fellow employees
• Complete Ad-hoc duties from time to time
• Phone marketing “Yes” reply lists to build extra revenue
• Drive technical revenue for the business through campaign
• Answer all queued & escalated incoming telephone calls in an efficient and professional manner
• Coordinate service requests in accordance with F-ADT policy, customer needs and technician availability
• Ensure that all information given by the customer corresponds with the information on the system
• Rebooks to be done up to date on a daily basis if need be
• Liaise with CAD for Installation Warranty Booking or escalate to CAD
• To inform FLM / Manager via email of any on-going / rebooked calls, if sites have been visited more than twice by any technician due to a recall.
• Following up with customers after Technician’s visit – Before & After service communication to be done daily.
• Coordinate after hour calls for standby Technicians whilst still on duty if shift s exceeds normal work hours or with “standby” supervisor.
• Assisting customers & technicians on an on-going basis.
• Assist with all related queries or complaints within a time period of 48hrs
• Give full feedback to customers (internal and external on all queries)
• Resolve query and walk through to the end, take ownership
• Quality Feedback and Timeous Resolution required
• Attend all required meetings and training sessions
• Keep your workstation / office neat and tidy at all times
• Not abuse company communication systems for private usage
• Adhere to shift roster and office hours.
• STANDARD OPERATING PROCEDURES
• Ensure that the disciplinary code is adhered to at all times.
• Standing Operating Procedures must be upheld.
• Meeting and keeping to agreed targets.
• High & professional standard of service must be upheld.
• General CCC House rules are adhered to
  
  

NOTE: The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives. #J-18808-Ljbffr

JOB DESCRIPTION TECHNICAL DISPATCH AGENT LEVEL 2 DEPARTMENT: CCC Customer Contact Centre REPORTS TO: Technical Supervisor BASED IN: Midrand JHB QUALIFICATION & EXPERIENCE: · Grade 12 · Customer Service oriented and experience · Coordinating Schedules & Appointments · Call Centre experience beneficial · Continuous Improvement experience beneficial JOB REQUIREMENTS & OTHER ATTRIBUTES: · Computer literate (MS Office, Listener, Outlook, Internet) · Knowledge of security systems user operation · Professional · Customer focused · Driven for results · Good verbal and oral communication skills · Ability to handle pressure · Telephone etiquette · Understanding in diversity in customer behaviour · Punctual · Ability to meet deadlines · Ability to Organise, Schedule & Coordinate appointments · Verbal & written Communication skills. · Problem Solving / Analyse and Execution of appropriate action. · Customer centric. · Attention to detail. · High Stress Tolerance. · Punctuality / Time keeping. · Computer skill. · Basic Technical user related Skills. · Afrikaans and English Telephone skills. · Effective execution of tasks & requirements · Organising & Prioritising · Time Keeping · Motivating · Effective Team Player MAIN PURPOSE OF JOB: The aim of a Technical Dispatch Agent (Level 2) is to: · Book & Schedule service calls. · Dispatch & Coordinate Technicians to attend all scheduled work. · Follow up with customers to ensure times & schedules are met. · Completing all daily scheduled service calls LSN Technical Category fields · Inform relevant management or other parties in the event of exceptions or reoccurring issues. · Exercise good interpersonal skills to be able to deal with difficult customers at all levels. · To build customers interest in the services and products offered by the company. · Update the existing databases with changes as acquired from the customer. · Have good verbal and oral communication skills. · Reach all daily Quality Assessment expectations and targets · Ability to create grammatically correct responses. · The person should also know what to write while utilizing communication, be able to quickly recognize signals of a disgruntled customer and be able to respond appropriately. · Ability to comprehend, capture as well as interpret basic customer information. · Ability to treat people with respect under all circumstances · Instil trust in others by upholding the values of the organization. · Must have sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the need of the customer, solicit service/assistance. · Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands · Analyse the various parts of a problem properly and develop logical solutions · Quality management to look for means of improving as well as promoting quality within the company as well as with fellow employees · Complete Ad-hoc duties from time to time · Phone marketing Yes reply lists to build extra revenue · Drive technical revenue for the business through campaign · Answer all queued & escalated incoming telephone calls in an efficient and professional manner · Coordinate service requests in accordance with F-ADT policy, customer needs and technician availability · Ensure that all information given by the customer corresponds with the information on the system · Rebooks to be done up to date on a daily basis if need be · Liaise with CAD for Installation Warranty Booking or escalate to CAD · To inform FLM / Manager via email of any on-going / rebooked calls, if sites have been visited more than twice by any technician due to a recall. · Following up with customers after Technicians visit Before & After service communication to be done daily. · Coordinate after hour calls for standby Technicians whilst still on duty if shift s exceeds normal work hours or with standby supervisor. · Assisting customers & technicians on an on-going basis. · Assist with all related queries or complaints within a time period of 48hrs · Give full feedback to customers (internal and external on all queries) · Resolve query and walk through to the end, take ownership · Quality Feedback and Timeous Resolution required · Attend all required meetings and training sessions · Keep your workstation / office neat and tidy at all times · Not abuse company communication systems for private usage · Adhere to shift roster and office hours. 4. STANDARD OPERATING PROCEDURES · Ensure that the disciplinary code is adhered to at all times. · Standing Operating Procedures must be upheld. · Meeting and keeping to agreed targets. · High & professional standard of service must be upheld. · General CCC House rules are adhered to NOTE: The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

Contact Management Agent required in Johannesburg.

Currently recruiting for an experienced Contact Management Agent to be based in Johannesburg.

Salary: R14 000 – R16 000 per month.

Duties and Responsibilities:

• Answer incoming calls promptly and professionally
• Log all calls and customer interaction
• Maintain up to date knowledge of product and services
• Ensure excellence in customer service delivery through meticulously following up procedures/processes
• Give customer feedback when necessary

Requirements:

• Have worked in a support call centre environment for a minimum of 3 years.
• Have experience with the following systems, Syspro, Sales Force, Asset Force as well as Servcraft.
• Excellent communication skills in English (speak, read and write)
• Ability to manage customer’s expectations
• Problem solving skills
• Team player
• Computer literate (Excel, Word, Outlook)

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SUMMARY:

Recruiter:

Network Recruitment

Job Ref:

NES022291/TSH

Date posted:

Friday, July 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:

Are you a seasoned customer support professional with a strong technical background in crushers and mineral processing equipment? We are seeking a Customer Support Manager to join our client’s dynamic team – a leading global supplier of heavy-duty mineral processing solutions.

POSITION INFO:

Key Requirements:

• Minimum of 8 years’ experience in customer support or after-sales service, specifically within crushers and mineral processing equipment.
• Proven background working with OEM equipment in a customer-facing technical support role.
• BEng Degree in Mechanical Engineering (or a related field) is essential.
• Strong leadership and communication skills with the ability to manage support teams and build customer relationships.
• A results-driven mindset with a focus on service delivery, warranty management, spares and technical resolution.
  
  

Key Responsibilities:

• Lead and manage the customer support division, including Service Engineers, Warranty Officers, and Technical Advisors.
• Oversee customer engagement post-delivery and provide expert technical support on crushers and processing equipment.
• Ensure the timely and efficient resolution of technical issues, warranty claims, and maintenance queries.
• Develop and implement customer satisfaction strategies aligned with after-sales service excellence.
• Maintain close coordination with engineering, project, and product teams to relay customer feedback and drive product improvements.
  
  

Apply now!

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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information contact:

Thabo Tshoane

Recruitment Consultant

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Advertising Services

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Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

Job Opportunity at 1Nebula:

The purpose of this position is to provide timely and effective assistance to customers by resolving issues and guiding users through product features. The role is focused on issue and request resolution and is key for customer satisfaction, retention, and product adoption.

What You will do within this role (Your key responsibilities):

• Respond to customer inquiries via various channels: chat, email, or phone
• Provide customer and product support and guidance
• Diagnose and troubleshoot issues
• Guide customers through product features and best practices
• Escalate complex issues to the appropriate teams
• Document customer interactions and feedback for continuous improvement
• Identify trends in customer inquiries to improve processes and proactively address common issues
• Collaborate with cross-functional teams to improve customer experience
• Assist with onboarding and training for new customers
• Contribute to knowledge articles, process documents, and FAQs
• Maintain Knowledge Base with solutions to common problems
• Track and manage support tickets
• Analyze customer data, common issues, bottlenecks, and areas of improvement
• Engage in proactive communication and customer engagement
• Strive to meet and exceed service levels to ensure high-quality service delivery
• Provide customers with clear, accurate, timely, data-driven, and actionable reports on their telecom environment

More about You (Our requirements for the role):

While we believe in the potential of others more than anything else, here are some minimum requirements to consider before applying:

• Relevant degree or diploma
• 1-2 years of experience in a customer support role, preferably in SaaS
• Strong problem-solving abilities and technical troubleshooting skills
• Ability to communicate technical concepts to non-technical users
• Experience working with CRM and ticketing systems

Our Amazing Perks!

• Enjoy 20 leave days a year plus a "mulligan day" each quarter after meeting all your deliverables
• High-spec laptops and equipment for comfortable working
• A one-off home office allowance to set up your workspace
• Access to our Well-being program and Employee support services — we prioritize work/life balance for you and your family
• Grow your skills with paid Microsoft courses and certifications
• Take up a hobby and receive a training allowance every 2 years for personal development
• Participate in our Culture and Social Responsibility initiatives
• Free Gap cover

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At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

Duties and Responsibilities

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

Basic Qualifications

• A bachelor's degree or college experience preferred

What You Can Expect From Us

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

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InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

Responsibilities

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a customer support role, preferably in a technical environment.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Proficiency in using support ticketing systems and remote assistance tools.
• Ability to manage multiple priorities and maintain a high level of professionalism.
• Familiarity with databases, APIs, and web technologies is a plus.

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