113 Administrative Support jobs in Cape Town

Overview

Office Administrator / Creditors administrative support officer. We are seeking an experienced Creditors and Administrative support officer to manage our creditors function, supplier invoice processing. HR administration and ad-hoc operation support.

The ideal candidate will have strong bookkeeping and Pastel accounting expertise, completed by HR administrative experience.

• Matric
• Bookkeeping diploma or equivalent qualification
• Minimum 5 years relevant experience
• Proficient in Pastel accounting software
• Experience in HR administration
• Own transport

Note: (Not mandatory)

• Experience with Pastel Perfect Software
• Logistics Industry experience

• Process and reconcile supplier invoices and payments
• Support HR function including leave management, timesheet capture, employee file maintenance, and reporting
• Assist with operational and administrative tasks as needed

Permanent position

Hours: 07:00 to 16:00

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

As part of our insurance claims contact centre, the Administrative & Office Support Assistant will be there to provide valuable administrative support, helping to coordinate a variety of administrative and processing activities for the claims department.

This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and enjoys supporting customers. The successful candidate will be highly organised, with excellent attention to detail and a methodical approach to data entry and documentation. Strong communication skills and the ability to work collaboratively with both internal teams and external partners are essential. This position suits individuals who take pride in maintaining high standards of accuracy and are comfortable working with systems and processes to ensure strong outcomes.

Working Hours

This role is based on a full-time schedule of 40 hours per week, typically worked as five 9-hour shifts (including a 1-hour unpaid break). Shifts are scheduled across a variety of patterns within the operating hours of 8:00 AM to 6:00 PM, Monday to Sunday, to align with customer demand. While shift coverage may vary, the majority of core shifts will fall between Monday and Saturday.

There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs. You will know your shift patterns at least 6 weeks in advance.

• Administrative Support: Assist the wider claims team with general administrative tasks, including scheduling follow-ups, generating reports, recruitment, and supporting audit processes.
• Data Entry: Accurately input claims information into internal systems, ensuring all records are complete and up to date.
• Invoice Management: Process and reconcile supplier invoices related to claims, ensuring timely and correct payments.
• Electronic Processing of Information: Handle electronic documentation and workflows, including uploading, categorising, and distributing claims-related files.
• System Updates: Maintain and update customer and claim records across multiple platforms, ensuring consistency and compliance.
• Visitor & Security Management: Greet visitors, manage daily logs, and issue security passes to support health and safety protocols.
• Communication & Coordination: Handle the switchboard, field calls, and organise meeting room bookings, including arranging buffets and setting up rooms.
• Post & Courier Handling: Receive, distribute, and arrange outgoing post and courier deliveries efficiently.
• Office Supplies & Task Prioritisation: Manage stationery distribution and prioritise daily reception tasks to ensure smooth front-of-house operations.
• The role may involve making and receiving calls to support claims department processing, including liaising with internal or external stakeholders to clarify details or follow up on outstanding actions.

• Experience in a customer service office environmentpreferred.
• Organisation & Prioritisation: Ability to manage multiple tasks, prioritise urgent requests, and maintain structured workflows.
• Attention to Detail: Ensures accuracy in data entry, record keeping, and document handling.
• Data Entry & System Management: Confident using internal systems and databases to input and update claims information.
• Communication Skills: Clear and professional handling of online enquiries and internal coordination.
• Excel Proficiency: Comfortable using spreadsheets for tracking and updating centralised information.
• Document Handling: Skilled in processing emails, post, and electronic files, attaching relevant information to live claims.
• Team Collaboration: Works effectively with Claims Handlers and other departments to support smooth operations.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role.

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Competitive salary

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme, including life & disability cover
• Annual leave allowance of 25 days + public holidays

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, but we are also proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

Overview

The Advocate represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative / clerical / operational / customer support tasks. Typically works on routine and patterned assignments. The Advocate understands and addresses customer needs which may include complex benefit questions, resolving issues, and educating Members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

The Inbound Contacts Representative 1 performs basic administrative / clerical / operational / customer support tasks and handles routine and patterned assignments. The Advocate understands and addresses customer needs which may include complex benefit questions, resolving issues, and educating Members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members and providers
• Strong empathy skills to build rapport with the customers and impact customer satisfaction
• Computer literacy in order to navigate through multiple internal/external computer systems
• Ability to effectively participate in a multi-disciplinary team including internal participants
• Effective communication, verbal and organization skills
• Typing Speed: 25 wpm / 90% accuracy
• Strong attention to detail and complex problem solving skills
• Healthcare experience preferred but not required
• Familiarity with basic medical terminology and concepts used in US health insurance
• Effective communication, empathy and motivational skills
• Requires good oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills
• Clear written and verbal communication with CEF Level B2

• High school diploma or equivalent
• Minimum Matric / Grade 12

• 9 months of international BPO experience.
• Knowledge on US health insurance or similar industry is desired
• Customer service background

Overview

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office . In this fast-paced and rewarding role, you'll be the driving force behind ensuring that each customer's query is resolved to the highest quality. Whether it's domain names, ordering, customer accounts, or billing administration, you'll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you'll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You'll receive comprehensive onboarding and structured training to ensure you're fully equipped for success.

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience

• Collaborating with the team to optimise processes and creatively solve problems

• Observing and enhancing the tools necessary for the efficient execution of your responsibilities

• Providing mentorship and coaching to fellow team members, contributing to their growth

• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence

• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS

• Empowering customers by educating them on utilising our self-help guides efficiently

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements

• Communicates with insight and understanding, concisely and clearly

• Is consistently patient, empathetic, amicable and responsive in dealing with all people

• Demonstrates consistent administrative efficiency and accuracy

• Is tenacious in pursuing constructive relationship outcomes

• Communication: Written and spoken English

• Listening and comprehension

• Convey understanding of concepts, principles and procedures

• Administrative skills, attention to detail and troubleshooting

• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, resilient, creative, and proactive in resolving customer queries

• Time Management: effectively managing tasks and workload by priority

• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances

• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level

• A matric pass or equivalent is essential

• Minimum of two years experience in a customer-service/customer-support environment

• Starting salary: R17 000

• Shift work

Our client based at the Airport requires your dynamic personality, excellent grooming and presentation skills to manage day to day client interactions with clients professionally.

Shift hours and must be able to work alternate weekends.

Own transport highly advantageous.

Salary: R12k negotiable dependent on experience.

Requirements:

• Matric and 10 years admin and customer service experience
• Unendorsed driver’s license essential
• Own vehicle preferable
• Very well groomed with excellent communication skills
• Professionally well spoken a must!
• Proven track record, experience in car rental or similar advantageous
• Must be willing to work overtime when the need arises
• Driven to work towards incentives based on top of salary

Duties and Responsibilities:

• Manage the daily incoming enquiry calls professionally
• Guide the client on the product offering
• Ensure that the image of the company Brand is maintained at the Branch
• Face to face dealing with customer queries and solving any problems that could arise
• Manage invoicing and payments
• Manage general administration duties
• Follow up that the company expectations have been met
• Ensure the company standards are always met
• Complete reports that are required by Head Office

Position Overview

Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg teams, ensuring exceptional service delivery to direct customers and retail partners. The role requires a balance of operational management, process improvement, and strategic oversight to maintain efficiency in a fast-paced, high-demand environment.

1. Operational Leadership
   • Oversee daily operations of the Cape Town main hub and Johannesburg team .
   • Manage a call centre-style customer service team handling inbound calls from direct customers and retailers, as well as a high-volume administrative email inbox.
   • Supervise technicians responsible for product assessments, warranty evaluations, and repairs.
   • Manage the Returns Clerk and oversee receiving processes for goods returned.
2. Performance Management & Reporting
   • Set clear performance targets and KPIs for all team members.
   • Analyse service data, create regular reports, and present actionable insights to senior management.
   • Monitor call and email handling efficiency, turnaround times, and service quality.
3. Process Improvement & Efficiency
   • Identify operational bottlenecks and implement new processes to enhance efficiency.
   • Ensure seamless coordination between customer service, technical, and returns functions.
   • Introduce tools and systems that improve workflow and customer experience.
4. Stakeholder & Cross-Functional Engagement
   • Collaborate with internal departments to resolve escalated issues promptly.
   • Maintain strong relationships with retail partners and other key stakeholders.
   • Participate in strategic discussions to align customer service operations with company objectives.
5. Team Development
   • Recruit, train, and mentor team members to ensure high performance and engagement.
   • Foster a culture of accountability, service excellence, and continuous improvement.

• Minimum 5 years’ experience in a senior customer service management role, preferably in a high-volume environment.
• Proven track record of managing call centre teams and technical service staff.
• Strong analytical skills with experience in data reporting and performance tracking .
• Demonstrated ability to implement and manage process improvements .
• Excellent leadership, coaching, and conflict resolution skills.
• Strong administrative and organisational abilities.
• Willingness and ability to travel to Johannesburg when required.

• Leadership & People Management – Able to inspire, motivate, and drive results.
• Operational Excellence – Skilled in streamlining processes and managing complex workflows.
• Customer Focus – Committed to delivering a superior customer experience.
• Problem-Solving – Quick to identify issues and implement effective solutions.
• Resilience – Capable of handling high-pressure situations with professionalism.

• Based at the Cape Town Head Office.
• Occasional travel to Johannesburg is required.
• Full-time position, with flexibility to manage operational demands.