59 Executive Assistance jobs in Cape Town

Overview

EXL, Cape Town, Western Cape, South Africa

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Business Consulting and Services

Listing reference: click_

Listing status: Under Review

Apply by: 25 August 2025

Industry: Wholesale & Retail Trade

Job category: Others: General Management

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

The Clicks Group is looking to recruit a Store Support Executive: Clicks Retailers to work within the Business Process Department. The role will be based at the Head Office in Cape Town.

Introduction

To develop and drive continuous business process improvement through an ongoing review of process and procedure across retail operations.

Job Objectives:

• To reduce customer complaints by developing a correctly empowered Operations management team to resolve complaints.
• To reduce process, procedure and administration in stores without increasing risk to the business.
• By so doing put management back onto the sales floors in front of their product and customers and encourage them to chase trading opportunity.
• To continuously improve operational loss prevention actions with the input of all relevant stakeholders.
• To continuously improve effectiveness of communication to stores. Manageable volumes, standard formats and better understanding and execution in stores.
• Develop sound relationships with all sector of the business to ensure effective operational delivery and execution of new business projects.
• Manage customer service research and feedback from survey.
• To achieve agreed financial objectives (budget, benchmarks)
• To lead projects around business innovation, capacity expansion, acquisitions and any other business diversifications required to sustain the business cycle.
• To evaluate the successful delivery of strategic or tactical business initiatives by performing pre and post project evaluations in accordance with the project objectives and feasibilities.

Qualifications and Experience:

• 3 year relevant qualification in Business Management (Essential)
• 10 years management experience in implementing cross functional projects in a retail operations environment (Essential)
• Successful track record in business process re-eingeering
• Successful track record in change management

Skills, Abilities and Job Related Knowledge:

• Knowledge of all relevant Clicks business processes, policies and procedures
• Retail and business acumen
• Business info systems
• Change management
• Analytical skills
• Interpersonal and influencing skills
• Design, development and re-engineering of business processes skills
• Financial management skills
• Creating and innovating
• Formulating strategies and concepts
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Interacting and presenting
• Learning and researching
• Delivering results and meeting customer expectations

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• National Senior Certificate with Relevant Bookkeeping certificate or degree will be advantageous
• Diploma in Bookkeeping will be advantageous
• Minimum 5 years of Bookkeeping experience
• Valid SA driver's license and own vehicle (free parking available)
• Exceptional Debtors collection skills
• Experience working in a Group of companies and intercompany accounts
• Good understanding of accounting and financial reporting principles and practices
• Strong interpersonal and communication skills
• Excellent organising and prioritising abilities
• Exceptional attention to detail and able to work well under pressure
• Good with numbers and figures and an analytical acumen
• Excellent knowledge of MS Office and familiarity with relevant computer software
• Experience in Xero Accounting software a plus, but not required

• Ability to confidently interact with customers and build relationships
• Issuing of invoices, including monthly maintenance contracts
• Completing and updating forecast on daily basis
• Following up on uncompleted projects to ensure full invoicing
• Proactively follow up outstanding debtors and queries
• Weekly Age Analysis with comments to management
• Sending monthly statements to customers

• Matching supplier invoices to orders and stipulating specific job/site for costing purposes
• Ensuring SARS compliance of supplier invoices
• Capturing supplier invoices daily and correctly allocating to the relevant customer job
• Ensuring that supplier bills have a related customer invoice
• Ensuring subcontractor claims are received on time, corresponds with job costing and customer invoice, and ensure timely submission for payment
• Profit and Loss per job analysis and discussion with management
• Requesting statements monthly
• Reconciling monthly statements to the accounting system ledger
• Updating cashbook daily
• Preparing and forwarding the approved supplier and subcontractor payment list to Head Office

• Assistance with completion of quotes as required
• Issuing purchase orders and updating Job / Project schedule
• Continuous improvements to processes and support to colleagues
• Arranging meetings and functions, and ordering office stationery and supplies
• Ensuring proper filing system and keeping filing up to date
• Updating insurance policies
• Assisting with ad hoc requests from director and management
• Assisting with answering telephone calls

Qualifications

• Matric
• Tertiary education would be advantageous

• Drivers Licence
• Computer Literate

• Operational support related to the OFOG division
• Value add in the supply chain by engaging with existing and future suppliers of equipment and allied services
• Processing supply invoices for payment and sending respective invoices to the finance division of the company
• Adding value in the collection of funds from debtors
• Managing the value chain to ensure reduced costs and better customer service
• Sales support related to the OFOG division
• Marketing of the division to current and potential customers, both local and foreign
• Processing customer invoices, checking on pricing and quantities of supply / stock to ensure fulfilment of orders
• Forwarding customer invoices to the finance department for processing

Responsibilities:

• Ensure that all details are in line with policy rules.

• Refer to marketers and/or broker if it is established that the policy details are not correct, or

an endorsement is required.

• Activate and load policies.

• Ensure clients receive the amended or new contracts timeously and that all details are

• correct.

• Assist client with queries once policy has been issued, e.g. regarding premiums, debit orders

and general policy wording issues

• Keep up to date with the various insurance products and product wording.

• Deal with queries timeously followed by written communication.

• Amend policies where new items are added or changed.

• Keep client fsp profile updated.

• Ensure all relevant correspondence sent to client/sub broker.

• Update electronic file with schedule and any other relevant documents.

• New business. Get all the required information and quote at different insurance companies.

• Ensure professional client service relations with various clients & sub brokers.

• Do amendments on current policies, either on various systems or inform the insurer of

changes

• Review amended schedules received from insurers before sending to client/sub broker.

• Attending to daily incoming calls and emails.

• Send confirmations/border letters/tax certificates to clients or sub brokers.

• Develop relationships with clients and use the opportunity to "upsell" other products.

• Prepare renewals and look up vehicle values where possible.

• Post welcome packs for new policies, where needed.

• Deal with Sub broker/client queries.

• Ensure professional client service relations with various clients & brokers.

Office-based position, Mondays – Fridays from 08h00 – 17h00.

Qualifications: Must have Matric, Class of Business and Regulatory Examination for Representatives Certification.

Send your CV to

Overview

Office Administrator / Creditors administrative support officer. We are seeking an experienced Creditors and Administrative support officer to manage our creditors function, supplier invoice processing. HR administration and ad-hoc operation support.

The ideal candidate will have strong bookkeeping and Pastel accounting expertise, completed by HR administrative experience.

• Matric
• Bookkeeping diploma or equivalent qualification
• Minimum 5 years relevant experience
• Proficient in Pastel accounting software
• Experience in HR administration
• Own transport

Note: (Not mandatory)

• Experience with Pastel Perfect Software
• Logistics Industry experience

• Process and reconcile supplier invoices and payments
• Support HR function including leave management, timesheet capture, employee file maintenance, and reporting
• Assist with operational and administrative tasks as needed

Permanent position

Hours: 07:00 to 16:00

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

As part of our insurance claims contact centre, the Administrative & Office Support Assistant will be there to provide valuable administrative support, helping to coordinate a variety of administrative and processing activities for the claims department.

This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and enjoys supporting customers. The successful candidate will be highly organised, with excellent attention to detail and a methodical approach to data entry and documentation. Strong communication skills and the ability to work collaboratively with both internal teams and external partners are essential. This position suits individuals who take pride in maintaining high standards of accuracy and are comfortable working with systems and processes to ensure strong outcomes.

Working Hours

This role is based on a full-time schedule of 40 hours per week, typically worked as five 9-hour shifts (including a 1-hour unpaid break). Shifts are scheduled across a variety of patterns within the operating hours of 8:00 AM to 6:00 PM, Monday to Sunday, to align with customer demand. While shift coverage may vary, the majority of core shifts will fall between Monday and Saturday.

There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs. You will know your shift patterns at least 6 weeks in advance.

• Administrative Support: Assist the wider claims team with general administrative tasks, including scheduling follow-ups, generating reports, recruitment, and supporting audit processes.
• Data Entry: Accurately input claims information into internal systems, ensuring all records are complete and up to date.
• Invoice Management: Process and reconcile supplier invoices related to claims, ensuring timely and correct payments.
• Electronic Processing of Information: Handle electronic documentation and workflows, including uploading, categorising, and distributing claims-related files.
• System Updates: Maintain and update customer and claim records across multiple platforms, ensuring consistency and compliance.
• Visitor & Security Management: Greet visitors, manage daily logs, and issue security passes to support health and safety protocols.
• Communication & Coordination: Handle the switchboard, field calls, and organise meeting room bookings, including arranging buffets and setting up rooms.
• Post & Courier Handling: Receive, distribute, and arrange outgoing post and courier deliveries efficiently.
• Office Supplies & Task Prioritisation: Manage stationery distribution and prioritise daily reception tasks to ensure smooth front-of-house operations.
• The role may involve making and receiving calls to support claims department processing, including liaising with internal or external stakeholders to clarify details or follow up on outstanding actions.

• Experience in a customer service office environmentpreferred.
• Organisation & Prioritisation: Ability to manage multiple tasks, prioritise urgent requests, and maintain structured workflows.
• Attention to Detail: Ensures accuracy in data entry, record keeping, and document handling.
• Data Entry & System Management: Confident using internal systems and databases to input and update claims information.
• Communication Skills: Clear and professional handling of online enquiries and internal coordination.
• Excel Proficiency: Comfortable using spreadsheets for tracking and updating centralised information.
• Document Handling: Skilled in processing emails, post, and electronic files, attaching relevant information to live claims.
• Team Collaboration: Works effectively with Claims Handlers and other departments to support smooth operations.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role.

• Structured programmes with clear timescales & transparent career pathways
• Fully supported professional qualifications with rewards
• Competitive salary

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)
• A Self Invested Personal Pension Scheme, including life & disability cover
• Annual leave allowance of 25 days + public holidays

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, but we are also proud to have a zero-tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.