45 Receptionists jobs in Cape Town

Job Description: In-Office Virtual Assistant (Denver-Based)

Position: In-Office Virtual Assistant
Reporting to : Head of production and CEO
Location:  Durbanville (On-site)
Start Date: October 2025
Salary: R8,000 – R9,000 basic (per month)
About the Role

We are seeking a proactive and detail-oriented In-Office Virtual Assistant to join our growing team. This role is perfect for someone who thrives in a fast-paced environment and can manage multiple responsibilities, from handling client communications to supporting operations. You’ll be at the heart of the business — ensuring leads are responded to quickly, demos are booked efficiently, and day-to-day admin tasks are managed seamlessly.
Key Responsibilities

• Lead Management: Respond promptly to inbound leads via email, LinkedIn, and other channels.

• Demo Scheduling: Book and confirm demos/meetings through Calendly or similar platforms.
  

• Inbox Management: Organise, filter, and respond to emails professionally.
  

• Reminders and admin: Manage calendars, reminders, and follow-ups for the team.
  

• Client Communication: Engage with prospects and clients via email and LinkedIn messaging.
  

• Support Operations: Assist with drafting proposals, documents, and internal communication.
  

• Light Technical Tasks: Support with authoring code snippets, basic automation, and tech-related tasks when needed.
  

• Reporting: Track and report on lead responses, scheduled demos, and follow-up actions.

Requirements

• Previous experience as a Virtual Assistant, Executive Assistant, or Office Administrator .

• Strong skills in email management and LinkedIn communication .
  

• Experience booking and managing demos/meetings .
  

• Excellent organisational skills with the ability to prioritise tasks.
  

• Proficiency in tools such as Gmail, LinkedIn, Calendly, and Microsoft Office/Google Workspace.
  

• Tech-savvy with the ability to handle basic coding/automation tasks (a plus).
  

• Strong written and verbal communication skills.
  

• Must be based in Denver and available for in-office work.

What We Offer

• Competitive base salary of R8,000 – R9,000 .

• Monthly attendance bonus for meetings hosted

• A supportive team environment with growth opportunities.

• Flexible working hours: 08:30-16:00 Mon-Fri
  

• Starting October 2025 .

Application Criteria

When applying, please include the following:

1. Updated CV (with relevant work experience in admin, virtual assistance, or email/lead management).

2. Recent photo of yourself (for internal identification and office HR purposes).
   

3. Cover note highlighting your experience in:

   • Email management

   • Booking demos / calendar management
     

   • LinkedIn communication
     

   • Office administration

4. References (at least 1 previous employer).
   

Candidate Profile

• Preferably female applicants (due to the nature of the team dynamic and existing office structure).

• Based in Durbanville. Bellville. Brackenfell, able to work in-office from 08:30 – 16:00 starting October 2025.
  

• Professional, well-presented, and confident in communication

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person