19,893 Jobs in Western Cape

● Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating

access to dignified, meaningful work in communities worldwide.

● We are a global team united by our desire to connect diverse people with shared values for a bolder

impact.

● We employ just over a thousand team members across five countries and we want to employ over

5,000 people by 2027, if not sooner.

● Meaningful connections start with AUTHENTICITY

● We do our best work by being CURIOUS

● We grow by remaining DYNAMIC

● Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE

● At the heart of great partnerships, we’ll always find EMPATHY

As the Director, CX Practice & Support Ops, you will play a pivotal role in transforming Boldr’s Client

Experience (CX) division into an outcome-focused, AI-enabled organization. You will guide how we deliver

exceptional client outcomes by embedding best practices across our specialized services, incorporating AI

& other technology, and drive continuous improvement and compliance in our Service Delivery operations.

You will elevate our Strategic Business Units (SBUs) to be outcome-oriented, ensure the consistency and

effectiveness of our SOPs, QA, and training, to drive operational excellence and scalability across the

Customer Support SBU, and Technical and Data Services SBU. You will own end-to-end Customer journey

mapping, and embed the voice of the Customer and Client into our SOPs. Your leadership will be the

flywheel that enables our frontline service delivery teams to move faster, smarter, and with greater impact

for our clients.

● SOP Governance & QA Excellence:

Lead the creation, maintenance, and governance of SOPs ensuring process consistency and clarity

across Boldr’s specialized service lines. Oversee QA frameworks and insights to drive continuous

improvement.

Build each SOP to incorporate defined CX outcomes and metrics (such as CSAT and NPS),

ensuring governance is connected to both process improvement, SLAs, as well as Customer &

Client outcomes.

● Training & Upskilling:

Assess and actively report out on training consistency across delivery team members. Design and

implement scalable training and development initiatives, as well as “customer empathy workshops”

to equip teams with the skills needed to have a CX mindset, Client & Customer orientation, and be

prepared for AI-enabled delivery. Elevate CX leaders and delivery teams into outcome-focused

leaders aligned with Boldr’s mission.

● AI Enablement & Process Innovation:

Partner with both the Snr Director of CX Strategy & Solutions, and the Lead Solutions Architect, to

define, implement, and monitor AI standards across delivery processes. Drive initiatives that

improve efficiency and client outcomes through AI, process enhancements, and CX innovations.

● Performance & ROI Monitoring:

Design and track key operational metrics to measure the ROI of process improvements and

training initiatives. Ensure data-driven decisions are made to enhance client and team outcomes.

Help our leaders share deep insights and recommendations, using data to share stories that

resonate with Client outcomes and success.

● Leadership Collaboration:

Work closely with the Directors of the CX SBUs to align practice standards with day-to-day

operations. Serve as a coach and partner to CX leaders and delivery teams to align execution with

client outcomes.

YOU WILL…

● Possess a deep and demonstrable understanding of the Customer Experience landscape,

evidenced by your progressive roles and focus on CX strategy and operations.

● You are customer & client centric, not just operations centric

● Are a strategic and results-oriented leader with a proven ability to translate vision into actionable

plans and deliver tangible outcomes.

● Collaborative leader capable of working effectively across teams to achieve shared objectives.

● Proactive and take ownership of initiatives, driving them to successful completion.

● Have deep experience in CX operations, process design, and continuous improvement within a BPO

or CX-led environment.

● Are passionate about leveraging AI and technology to elevate delivery and client outcomes.

● Are an excellent coach and mentor, able to elevate others while building scalable frameworks.

● Thrive in dynamic environments, embracing change and complexity with clarity and energy.

● Are data-driven, using insights to drive improvements and track ROI.

YOU HAVE…

● Significant senior leadership experience within Customer Experience, with a demonstrable track

record of developing and implementing successful CX strategies.

● Experience engaging with and presenting to C-suite executives and other senior stakeholders, with

the ability to build rapport and influence decision-making.

● Familiarity with evolving service delivery models and the ability to optimize them for scalability and

client value.

● Proven experience in leading CX practice, process improvement, or operational excellence

functions.

● Experience leading customer and client journeys to drive CX transformation

● Expertise in designing and governing SOPs, QA frameworks, and training programs.

● Experience partnering with AI and automation teams to embed technology into delivery.

● Strong track record of coaching leaders and building high-performance teams.

● Ability to translate operational insights into client-facing outcomes.

● A commitment to continuous learning and innovation in the CX and BPO industry.

Crime & Regulatory Solicitor - Manchester- Up to £60,000

This is a fantastic opportunity to join a well-established law firm, renowned for providing expert legal advice to both businesses and individuals. The firm is particularly celebrated for its exceptional client care, especially in its Crime and Regulatory practice, as well as other key areas.

As a Tier 1 ranked firm in the Legal 500, the firm is continuing to expand and is looking to appoint a 1+ PQE Crime and Regulatory Solicitor to support the team in handling complex regulatory cases, motor crime, and inquest work.

The team primarily focuses on health & safety, nursing/care sector, environmental, and motor crime cases, often from the initial incident. You will be involved in investigating the circumstances of these incidents and assisting with the case until resolution.

This is a client-facing, hands-on role suited to a skilled and adaptable lawyer. You will be expected to build strong client relationships, provide training and mentoring, and deliver exceptional legal solutions to complex issues.

The ideal candidate will be a qualified Solicitor or Legal Executive with a solid background in Crime and Regulatory law.

Candidate Profile:
* Qualified Solicitor or Legal Executive with motor crime, regulatory or care home inquest experience
* Proven ability to build strong client relationships
* Confident in liaising with clients, court officials, and experts
* Skilled in managing, prioritising, and meeting deadlines across a varied caseload
* Strong legal knowledge and leadership skills, with attention to detail
* Excellent organisation, time management, communication, and interpersonal skills

Benefits & How to Apply:
* Competitive salary of up to £60,000, depending on experience
* 25 days annual leave plus

Software Architect - Containers / Virtualisation at Canonical

Location : Cape Town, Western Cape, South Africa (home-based position available in EMEA and the Americas)

• Leadership of the LXD and MicroCloud architecture
• Mentor, develop and advise colleagues in their career progression
• Develop in Go and C
• Review code produced by other engineers
• Ensure the product is secure and performant
• Display technical leadership in Canonical and our communities
• Work from home with global travel twice annually for company events

• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM
• Drive, and a track record of going above-and-beyond expectations
• Technical leadership as well as team motivation, direction and pace
• Well-organized, self-starting and able to deliver to schedule
• Professional manner in interacting with colleagues, partners, and community
• Experience with Go and C
• Experience with storage, networking and virtualization
• Experience with container technologies
• Experience with concurrent, distributed systems
• Conscientiousness and detail orientation, with a focus on performance
• Professional written and spoken English
• Experience with Linux (Debian or Ubuntu preferred)
• Excellent interpersonal skills, curiosity, flexibility, and accountability

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Join to apply for the IAM & PAM Lead Analyst role at Apex Group Ltd .

The IAM & PAM Lead Analyst is a key position within the Information Security function, responsible for leading the strategy, implementation, and ongoing management of Apex’s Identity & Privileged Access Management (IAM & PAM) frameworks. This role covers both user identity lifecycle and privileged access governance across the organization. It will report directly to the Identity & Privileged Access Manager and work closely with global stakeholders in IT, Security, Risk, and Compliance.

• Lead operational IAM activities, including joiner-mover-leaver processes, access provisioning, RBAC, and periodic access reviews.
• Collaborate with IT and HR systems to ensure alignment and automation of identity lifecycle workflows.
• Participate in IAM governance efforts and help design access policies and controls for both enterprise and cloud applications.
• Support continuous improvement and maturity of IAM processes and tools.

• Oversee the privileged access lifecycle for critical systems, including administration of Apex’s enterprise PAM solution (CyberArk).
• Drive the global implementation and optimisation of PAM tools, controls, and automation.
• Maintain the integrity of privileged access processes including provisioning, session monitoring, credential management, and access certifications.
• Identify, assess, and remediate risks associated with privileged access.
• Lead audits and compliance reviews related to privileged and elevated access.
• Create and maintain PAM policies, standards, and operational documentation.
• Provide guidance and mentorship to regional teams and end-users on PAM best practices.

• 5–8 years of experience in Identity and Access Management, with a strong focus on Privileged Access Management.
• Deep understanding of IAM/PAM principles, RBAC, authentication methods, and zero-trust architecture.
• Demonstrated expertise with CyberArk.
• Experience leading PAM deployments in large, complex environments.
• Strong familiarity with Active Directory, Azure AD, LDAP, SAML, OAuth, and cloud access management.
• Experience in the financial services or highly regulated industry is a strong advantage.
• Strong stakeholder engagement skills, including experience working across IT, InfoSec, and business teams.
• High attention to detail, well-organised, and effective at managing competing priorities.
• Excellent verbal and written communication skills in English.
• CyberArk Defender, CyberArk Sentry or relevant certifications such as CISSP, CISM and CIAM will be encouraged.

• High visibility and impact within a large, globally expanding organisation.
• A supportive, collaborative, and high-performance work culture.
• Cross-functional exposure and opportunities to lead global security initiatives.
• Career development opportunities within one of the world’s leading independent fund administrators.
• The chance to innovate and influence security maturity and architecture.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

• Mid-Senior level

• Full-time

• Business Development and Sales

Cape Town - Digital Director role at Anything is Possible. We are looking for a Digital Director who wants to define what is possible. About Us: Anything Is Possible. We partner with leading brands on media, creative and tech solutions that transform client outcomes. We are the youngest agency to receive Effectiveness Accreditation from the Institute of Practitioners in Advertising. We are on a mission to transform the industry. We are Possiblists. Are you?

• Work collaboratively with the Head of Media to continuously develop the agency’s digital offering across all core channels: Paid Search, Paid Social and Programmatic.


• Digital performance lead on a number of core agency clients, owning the day to day client relationships alongside Client Planning. You will coordinate and oversee the digital activity and at times, will be expected to be hands-on with campaign management and optimisation.


• Execute digital media planning and buying. Develop cross channel requests for proposals, evaluate proposals and finalise buy recommendations. Be accountable for on-time, on-budget campaigns, reporting and quality assurance of all ad placements in-market.


• Working with the Client Planning team, contribute to defining a client’s media strategy and understand why strategic decisions were made on assigned brands and the implications.


• Support with new business acquisition and pitching, often acting as a senior face of the digital department.


• Accountable for digital thought leadership internally and with clients, proactively contributing to new ideas on a regular basis.


• Work with the Technology team to identify and streamline the internal digital processes to save time which can be reinvested into campaign development and optimisation.


• Independently develop innovative media recommendations and POVs. Own campaign optimisation recommendations. Transform research data into actionable customer insights, observations and conclusions.

You will help us to develop and deliver training programmes for all of our clients. You will provide thought leadership across our business and the industry. Finally, and most importantly, you will have a ruthless desire to improve through ongoing self-development.

• A minimum of 5 years experience in paid media with an excellent working knowledge of core channels such as Paid Search (Google & Microsoft), Paid Social (Facebook, Snapchat, TikTok) and Programmatic (Display & Video).


• An expert in your field with a proven record in delivering successful acquisition and retention campaigns through core digital channels (most notably Paid Search, Paid Social and Programmatic).


• Experience leading performance-focused accounts and a team of specialists for clients across a range of industry verticals. Experience with ecommerce is important.


• Ability to Partner with a Data & Insights team to deliver world-class reporting, with an active role in analysing channel performance and providing guidance on future investment.


• High levels of confidence in presenting complex ideas to clients and building lasting partnerships.


• Highly numerical and analytical with high levels of proficiency in Excel or Google Sheets. You must be results and outcome-driven with a high level of attention to detail.


• Ability to turn ideas into engaging and stimulating slides for internal and external presentations on performance, new business and external industry events.


• Fluid in the language of marketing attribution models and performance measurement.

• Embrace uncertainty


• Be daring


• Be curious


• Be accountable


• Be decisive


• Be imaginative


• Be inclusive


• Be direct

You must believe that anything is possible. In short, we want you to be the best person you can be.

• Director

• Full-time

• Marketing

• Advertising Services

Daily rate: £45 per hour
Start date: ASAP
Duration: 8 months
Location: North West

• Work closely with the Divisional Management Team to ensure optimum and high level ongoing performance in line with objectives for the Medical Specialities directorate.
• Lead and deliver relevant projects of service development and improvement working across directorates and where appropriate across Medical Specialities.
• Performance management for the directorate, ensuring robust systems and processes are in place to support the effective monitoring of activity and finances.
• Responsibility for the efficient and effective use of resources within the directorate.
• Develop and implement short and long term service strategies and policies for allocated directorates.
• Ensure the implementation of effective and appropriate performance management systems and processes to deliver corporate objectives and KPIs.
• Prepare robust business cases to enable services to remain financially stable, high quality and responsive to the demands placed up on them.

• Rate: £0.23 per hour Start date: ASAP Duration: 3 months initially Location: North West Provide…
• Rate: Band 9 – £67. per hour Start date: ASAP Duration: 6 months initially Location:…
• Band: 8b Start date: ASAP Duration: 6 Months Location: Hybrid / Cambridgeshire Duties: Supporting the…
• Daily rate: £45. per hour Start date: February / March 2024 Duration: 6-12 Months Location:…
• Daily rate: £3 60 per hour Start date: ASAP Duration: 3 months initially Location: East of…
• Rate: Band 8a/8b depending on experience Start date: ASAP Duration: 3 Months initially Location: Midlands…

WNS Cape Town, Western Cape, South Africa

Subject Matter Expert - Insurance

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader with 41,000+ professionals serving 400+ global clients across 60 delivery centers in 16 countries. WNS South Africa operates eight delivery centers and employs 4,000+ people.

• Operational Excellence: Identifying and communicating barriers to performance/service delivery to the operational leaders
• Contribute in regular meetings with team leaders and agents in regards to efficiencies
• Conduct analysis and insights based on consolidated data to enhance process improvements
• Share best practice between teams to support operational efficiencies
• Continually examine opportunities for improvements and adherence to schedule
• Support team when needed maintain product knowledge through call taking
• Will be required to take calls
• Development Journey: Agile training through Quality feedback sessions
• Training employees in systems and products when required
• Working closely with Operations Support, Training & HR to support the new starter journey

• A Matric/Grade 12 Certificate or equivalent.
• A minimum of 3 years insurance experience

• Proficiency in Microsoft packages (Word, Excel & Outlook)
• Excellent interpersonal and communication skills
• Strong numerical ability
• Strong administrative and organizational skills
• Customer centricity
• High attention to detail and accuracy
• Engagement
• Communication skills
• Problem Solving
• Planning & Organizing
• Risk Management
• Incident Management
• Data Analysis
• Stakeholder Management
• Client Communication
• Report writing
• Sound working knowledge of Microsoft packages (Word, Excel, PowerPoint & Outlook)
• Attention to detail

• Own vehicle with a valid driver’s licence
• Must be able to travel across multiple sites
• Must be able to work evening hours
• Afternoon and night shifts – Monday to Sunday (rotational shifts)
• Candidates are required to have fibre or live in a fibre enabled area.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing/Offshoring

Store Manager Miladys West Acres Centre Portchestroom – Mr Price Group

We’re looking for a strong, vibrant and self-disciplined Store Manager to lead and manage the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

• Lead and manage the daily operations of the store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail

Mediclinic Klein Karoo, in Oudtshoorn (the ostrich capital) between the picturesque Swartberg and Outeniqua Mountains in the heart of the Klein Karoo, offers local, national and international patients a broad spectrum of professional medical services.

Mediclinic Southern Africa is always looking to offer exciting private practice opportunities to specialists / doctors at our facilities and hospitals across South Africa and Namibia.

Mediclinic Klein Karoo, in Oudtshoorn (the ostrich capital) between the picturesque Swartberg and Outeniqua Mountains in the heart of the Klein Karoo, offers local, national and international patients a broad spectrum of professional medical services.

Dynamic, driven and talented Urologists ready to embrace a challenging, yet fulfilling opportunity with one of the country’s foremost private healthcare brands are encouraged to get in touch with us.