53 Tourism jobs in Western Cape

Leading Destination Management Company is looking for an experienced travel professional with 8-10 years experience in a senior product or commercial role to head up the product and systems department. This is a hybrid role based in Cape Town.

Experience required:

Bachelors degree in business, Marketing, Tourism, or related field

810 years experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator

Proven leadership of cross-functional teams, including product and systems/technology

Strong knowledge of Southern African travel products

Experience with operational systems relevant to travel product delivery (e.g., Tourplan)

Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies

Exceptional leadership, negotiation, and communication skills

Duties include:

Product Vision and Strategic Direction

Leadership and Team Management

Commercial Strategy and Supplier Partnerships

Systems Team Oversight

Customer Journey and Sales alignment

This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.

Leading Destination Management Company is looking for an experienced travel professional with 8-10 years’ experience in a senior product or commercial role to head up the product and systems department. This is a hybrid role based in Cape Town. Experience required: Bachelor’s degree in business, Marketing, Tourism, or related field 8–10 years’ experience in senior product or commercial roles within a Tourism DMC/Inbound Tour Operator Proven leadership of cross-functional teams, including product and systems/technology Strong knowledge of Southern African travel products Experience with operational systems relevant to travel product delivery (e.g., Tourplan) Demonstrated success in driving revenue growth and operational efficiency through product and systems strategies Exceptional leadership, negotiation, and communication skills Duties include: Product Vision and Strategic Direction Leadership and Team Management Commercial Strategy and Supplier Partnerships Systems Team Oversight Customer Journey and Sales alignment This role combines the strategic product development, commercial direction and sales conversations, and systems optimisation to meet evolving B2B client needs and drive revenue growth.

Senior Paid Ads Implementer — AI-Ready, Human-Led Marketing for Tourism Visionaries

Eco Africa Digital | Stellenbosch | Hybrid

About Us

Eco Africa Digital is an award-winning performance-driven marketing agency based in Stellenbosch, serving Africa's luxury hospitality and tourism brands.

We blend
AI-first precision
with
human-led storytelling
to drive direct bookings and measurable growth for the continent's most visionary lodges, hotels, and conservation-driven destinations.

We're not just another agency — we're a movement to future-proof tourism through intelligence, integrity, and inspired collaboration.

The Role

We're looking for a
Senior Paid Ads Implementer
— a grounded, reliable strategist who brings
order to complexity
and
focus to flow
.

This role is ideal for someone who finds joy in optimizing systems, managing data with clarity, and executing campaigns that make an impact — while aligning with a visionary leader who moves fast and dreams big.

You'll own the setup, management, and optimization of high-performing campaigns across Google, Meta, TikTok and related platforms. You'll translate data into insight, and strategy into tangible bookings.

What You'll Do

• Design, implement, and optimize paid advertising campaigns across Google Ads, YouTube, Meta, TikTok, and display networks.
• Create and manage tracking and analytics (GTM, GA4, UTM links) to deliver actionable data.
• Collaborate with our creative and strategy teams to align ad performance with storytelling goals.
• Create and interpret KPI dashboards, improving ROI through testing and iteration.
• Support automation setup (e.g. Mailchimp sequences, CRM triggers).
• Report with transparency and clarity — bringing calm accountability to every cycle.

What We're Looking For

• Implementer energy:
  steady, focused, and self-managing. You bring structure where others bring chaos.
• Experience:
  Minimum 5 years in an agency role focused on Paid Ads or Performance Marketing.
• Technical confidence:
  Google Ads Certified; advanced in GTM, Analytics, and campaign optimization.
• Clarity and communication:
  You speak data and strategy fluently, without fluff.
• Commitment:
  You've stayed the course before. You value stability, systems, and mastery over hype.
• Passion:
  You care deeply about travel, nature, and Africa's story.

Why Join Us

• Work directly with visionary tourism brands across Africa.
• Be part of a small, high-calibre team at the forefront of AI-powered marketing.
• Hybrid role — 3 days at our creative space in The LaunchLab, Stellenbosch; 2 remote days for deep work.
• Biannual performance bonuses.
• Salary:
  R35,000–R43,000
  (negotiable based on skill and experience).
• Grow within an agency that honours excellence, calm execution, and long-term contribution.

How to Apply

If you feel a quiet "yes" as you read this — not excitement born of flattery, but
resonance
— we'd love to hear from you.

Email our CEO:

with:

• A short intro explaining what part of this role feels like home to you
• A link to 2–3 campaigns you're proud of
• Your CV or LinkedIn profile

What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today

What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.

You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.

While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive

About us

The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.

We operate across B2C, B2B, corporate gifting, and events.

Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.

We are driven by excellence in customer service, operational efficiency, and a people-first culture.

Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care - for our customers, our team, and our partners.

Responsibilities

• Provide customer service via email, Instagram DMs, and WhatsApp Business

• Receive and process online orders

• Pack, ship, and perform quality control on products

• Assist with general admin tasks and day-to-day responsibilities as needed

Requirements

• Strong written communication skills

• Computer literacy

• Excellent organisational skills

• Experience in customer service and/or Shopify would be beneficial

Personality / Culture Fit

• Positive, "yes" mentality

• Team player

• Strong alignment with Christian values

We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.

Compensation

Market-related salary.

How to Apply

Contact Marlise at or send your CV to

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

• Respond to customer questions regarding products, services, order status, and account information via email, or chat.


• Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.


• Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.


• Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.


• Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.


• Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.


• Identify opportunities to recommend additional or alternative products that may suit the customers needs.


• Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.


• Ensure compliance with company policies, procedures, and quality standards during all customer interactions.


• Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.