33 IT Professionals jobs in Western Cape

JBT Marel has an opportunity for a Technical Support Engineer (Mechanical) to join our team based in Cape Town

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

JBT Marel has an opportunity for a Technical Support Engineer (Mechanical) to join our team based in Cape Town

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

1. Process client requests and resolve incidents swiftly
2. Ensure hardware, desktop, network, app and connectivity functionality
3. Collaborate with third party service providers to resolve technical issues
4. Maintain functional network and infrastructure knowledge
5. Perform network and infrastructure maintenance
6. Ensure ticket closure is resolved timeously
7. Achieve optimal BSC performance
8. Ensure client satisfaction

Technical Skills

1. Technical and product knowledge; hardware and software
2. Proficiency in Office 365 and servicing certificates
3. Knowledge and experience with third party service provider products
4. Understanding of network connections and functionality
5. Strong interpersonal skills
6. Effective communication skills
7. Ability to build relationships
8. 2 - 3 years of support experience
9. Any IT related experience
10. Extensive experience in hardware, application, and software understanding

1. Process driven
2. Resilience
3. Learning potential
4. Strategic insight
5. Relationship building

This is a permanent role onsite.

• 12 years of experience in technical support or IT background
• 1-2 years experience within a BPO contact centre
• Provide excellent customer experience through technical support
• Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software .
• Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS
• Proficiency with CRM
• Comfortable working in a shift-based environment , including weekends.
• Strong communication skills and a customer-first attitude.
• Ability to work independently and manage time effectively.
• Follow escalation procedures as required.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Proven troubleshooting skills, especially with new or complex issues
• Collaborate with team members to enhance customer experiences
• Retail or hospitality experience
• Passion for technology