19 IT Professionals jobs in Western Cape

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar/OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

• Valid drivers license.
• Proven experience in broadband, networking, or technical support.
• Good understanding of routers, wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Are you a problem-solver at heart with a knack for tech troubleshooting? We're looking for a Tier 1 Customer Service Agent to be the first line of defense in providing world-class technical support for our Software Solution. This role is as much about exceptional customer service as it is about using your technical skills to ensure our platform performs at its best. Whether you're helping customers through phone, email, or chat, you'll be a vital part of our mission to deliver seamless and reliable VoIP solutions.

As a key member of our team, you'll get to collaborate with both internal teams and customers, continuously learning and improving our platform and processes.

What You'll Do

Become the Expert: Develop into a Subject Matter Expert (SME) in troubleshooting the platform and network, diving deep into the mechanics of VoIP solutions to provide intermediate to advanced technical support.

Customer Interaction: Serve as the first point of contact for customers, answering their questions, resolving technical issues, and delivering high-quality service that goes above and beyond.

Troubleshoot and Resolve: Quickly identify issues with platform and network performance, working to resolve them in a timely manner while escalating more complex cases with thorough documentation to higher-tier teams.

Replicate and Diagnose: Recreate customer environments in lab servers, testing and troubleshooting issues to ensure accuracy in resolutions.

Improve and Recommend: Compare customer settings with best practices, offering insightful recommendations for system optimization.

Update and Configure: Help customers navigate system updates and configuration changes, guiding them step-by-step to keep everything running smoothly.

Monitor & Optimize: Regularly check system performance and troubleshoot potential issues to ensure the platform's reliability and uptime.

Keep Customers in the Loop: Provide customers with timely updates on issue resolution progress, ensuring transparency and satisfaction.

Teamwork Makes the Dream Work: Work closely with internal teams to improve processes, provide feedback, and contribute to customer success.

What We're Looking For

Experience:

2-3 years in a customer service or call center role, preferably in the Telecom or IT industry.

Technical Skills:

Familiarity with network architecture - Required

Experience using Linux CLI for troubleshooting and managing databases. - Required

Understanding of VoIP protocols, IP phones, ATA adapters, softphones, and general networking principles. -Required

Certifications (Plus):

CCNA, CCNP, JNCIA, JNCIP – if you've got 'em, we love 'em

Core Competencies:

Communication: You've got a knack for explaining complex concepts in a way that's easy for anyone to understand.

Problem-Solving: When something goes wrong, you're the one who dives in to figure out the best fix.

Attention to Detail: You're thorough and don't miss a thing, whether you're troubleshooting an issue or documenting a customer case.

Time Management: You're great at juggling multiple tasks in a fast-paced environment while ensuring quality work.

Self-Starter: You take ownership of challenges and aren't afraid to ask questions or seek guidance when needed.

Team Player: Collaboration comes naturally to you, but you're also comfortable working independently.

Job Type: Full-time

Experience:

• Technical Support: 2 years (Required)

Work Location: In person

Overview .
JBT Marel has an opportunity for a Technical Support Engineer to join our team based in Cape Town, South Africa.

The Opportunity .
The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain 'as-built' diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements And Skills

• Technical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Marel Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Why work at JBT Marel .
Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .
JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

FULL TIME

28 AUG 2025

ZA - BRACKENFELL

Overview .

JBT Marel has an opportunity for a Technical Support Engineer to join our team based in Cape Town, South Africa.

The Opportunity .

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain 'as-built' diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Technical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Marel Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Why work at JBT Marel .

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

Job Summary: Technical Support (Tier 1) – VoIP Solutions

Location:
Somerset West

Department:
Customer Support

Position Type:
Permanent

Schedule:
Rotating Shifts (24/7 availability)

Role Overview

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

Key Responsibilities

• Provide
  Tier 1 technical support
  for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

Required Experience & Skills

• 2–3 years
  in customer service or call center, preferably in
  Telecom/IT
  .
• Strong knowledge of
  network architecture
  and
  VoIP technologies
  .
• Proficient in
  Linux CLI
  and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

Preferred Certifications

• CCNA, CCNP, JNCIA, JNCIP
  (not mandatory but advantageous)

Core Competencies

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

Title:
Technical Support Consultant (Cape Town)

Location:
Cape Town (Hout Bay)

Department
: Technical Support

Reporting to
: Operations Manager

Company Description

is a cloud-based ecommerce software technology firm that empowers wholesalers, distributors, manufacturers and retailers to manage their products online. Our B2B and B2C ecommerce solutions integrate various accounting/ERP packages such as SAP, SYSPRO and Sage, connecting seamlessly with ecommerce channels such as WooCommerce, Shopify and Magento, as well as marketplaces including Takealot and Amazon. Additionally, we offer our own B2B trade store, enabling clients to synchronise inventory and orders effectively.

The Role

We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Key Responsibilities:

• Understanding customer requirements and transforming this into technical configuration
• Navigating client ERP / Accounting system databases
• Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
• Modeling of e-commerce products from flat data structure
• Making assumptions on how to best map product data
• Supporting client requests relating to ERP / Accounting system requests

Your Skills and Experience

• Reading & Writing SQL
• Understand REST API (Postman)
• Understand SOAP (SoapUI)
• Understand CSV file format
• Understand JSON data format
• Understand XML data format
• Understand FTP communication protocol
• Freshdesk (or equivalent) Ticketing system

Additional qualifications:

• A good understanding of the supply chain
• Working knowledge of any mainstream accounting ERP software
• Experience with eCommerce.
• Knowledge of Github (version control)
• Basic understanding of Python or any other programming language
• Basic knowledge of accounting principles

What we offer:

• Competitive salary.
• Opportunity to work with a passionate team in a fast-paced, high-growth environment.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

If you are interested in this opportunity, please send your CV along with your current and expected salary. Please note that only shortlisted candidates will be contacted.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

Job Opportunity at 1Nebula:

This is a fixed-term contract role for 12 months based in Cape Town. The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondly, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client.

What You will do within this role (Your key responsibilities):

• Service Delivery Administration
• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required.
• Effect any change control activities which may be required.
• Ensure that all failures, as required by the client, are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and any other operational meetings with the client.
• Compile and prepare various reports or inputs thereto, as required by the client.
• Attend to the programming of systems.
• Attend operational meetings for the purposes of providing technical or subject matter specific input.
• Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/ equipment are functioning optimally.
• Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network.

• Achieve all project timelines implemented by Nebula or the Client.

• Knowledge Management

• Contribute to the group's telecoms knowledge.
• Participate in training/networking sessions and events for both the client and Nebula employees, where required.

• Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study.

• Product Development

• Convert customer requirements into telecoms requirements, which could result in the new products.
• Provide input into feasibility studies pertaining to the developing of new products.

• Provide input relating to new offerings in the market.

• Design and Architecture

• Provide input into the development and design of telecommunications systems and infrastructure.

• Continuous Service Improvement

• Recommend areas in which the systems can be improved on site to secure costs savings for the client or additional value adds.

• Vendor Interaction and Administration

• Liaise with providers with regards to the full spectrum of service delivery requests.
• Ensure that vendor meetings are scheduled on a weekly and monthly basis.
• Analyse stats supplied by vendors and recommend improvements on monthly basis.

• Provide regular reports pertaining to vendor deviations and variations.

• Asset/Site Data Management

• Maintain an asset register.

More about You (Our requirements for the role):

Alt hough we believe in the potential of others more than anything else there are some minim um requirements we would look for so consider these before sending us your application

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).
• Technical knowledge:
• CCNA - Basic Cisco Networking (WAN & LAN)
• CCNP
• Cisco VOIP
• PABX's
• Video Conferencing
• Basic understanding of Cloud services

Our Amazing Perks

• Enjoy 20 Leave days a year plus a "mulligan day" each quarter after meeting all your deliverables. That's 4 extra leave days annually

• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.

• Grow your skills and learn something new with paid for Microsoft courses and certifications.

• Take up a hobby and unlock a training allowance every 2 years to do something non-work related.

• Give back by participating in our Culture and Social Responsibility initiatives.

Your Application

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application Nebula will delete the information you provide here within 3 months.

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

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