1534 IT Support jobs in Western Cape
Sage System Support Consultant
Posted today
Job Viewed
Job Description
Sage System Support Consultant (Sage, SQL, Config.) – Remote (Cape Town)
We're looking for an experienced
Sage System Support Consultant
to join our team.
This role is fully remote (Cape Town-based) with occasional site visits and office days in Durbanville.
You'll receive a company laptop and connectivity allowance.
What you'll do:
- Manage and resolve system support tickets.
- Deliver excellent customer service via email, phone, and remote sessions.
- Support accounting processes (debtors, creditors, bookkeeping).
- Work with SQL databases and ERP finance systems.
- Be available during December for payroll support (standby is staggered).
What we're looking for:
- Strong SQL database skills.
- Sage Pastel Partner / Sage Evolution experience (advantageous).
- Accounting knowledge and system support experience.
- Excellent English communication (written & verbal).
- Independent, responsible, and results-driven.
If you're ready to take ownership and deliver great service in a flexible environment, we'd love to hear from you
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Location: Remote
Contract duration: 12 months
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting