22 Training Manager jobs in Cape Town

Overview

Job Title: Training Manager

The Manager I, Training assists with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.

This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)

• Training Program Management
• Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
• Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
• Maintain and update training documentation and learning plans in line with business or client changes.

• Lead and support the OJT coaching team embedded in operations.
• Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.
• Monitor trainee progress and readiness for live production, escalating concerns when needed.

• Serve as the training point of contact for client engagements.
• Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.
• Align training delivery and outcomes with client-specific processes, quality standards, and expectations.
• Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.

• Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.
• Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.
• Communicate training insights, gaps, and trends back to stakeholders regularly.

• Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.
• Analyze performance data to identify areas for improvement and recommend targeted learning solutions.
• Prepare and present internal and client-facing training reports with actionable insights.

• Strong knowledge of customer service and sales workflows
• Excellent facilitation, coaching, and presentation skills
• Confident in managing teams and building cross-functional relationships
• Strong client communication skills; able to represent the training function professionally in client forums
• Analytical and detail-oriented; able to turn performance data into clear actions
• Comfortable using LMS platforms, MS Office, and collaboration tools

• Two years Training Management experience or the equivalent
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Self-starter, sense of urgency, and works well under pressure
• Ability to foster a sense of professionalism and relationship building for self and team
• Strong attention to detail
• Ability to work a flexible schedule
• Occasional travel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

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Instructional Design Specialist: SanlamConnect Academy: Bellville/Gauteng

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision is to be the best at building enduring relationships by connecting clients with Sanlam, creating sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

This is a specialist role, responsible for research, design and development of training content and related workshop material in support of client and/or business requirements, with a specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

This Role Is Responsible For

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary’s business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assess instructional needs within the business and identify applicable solutions to enhance learning
• Design, develop, and deliver learning programmes in alignment with business strategy
• Develop instructional content to support online, blended, face-to-face, and online self-paced training programs
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth
• Provide support to the business by integrating technology into the curriculum and working with the business to implement learning technologies
• Reporting and analytics

The Role Will Further Support With

• Scoping and managing research and design projects as required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the-trainer sessions
• Maintaining, updating, and reviewing existing training content

Qualification And Experience

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years’ experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

Knowledge And Skills

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.)
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Regulatory legislation and compliance knowledge
• Understanding of different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

Core Competencies

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

Personal Attributes

• Excellent communication skills (verbal and written)
• Detail-oriented
• Relationship building and networking
• Structured and good planning/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

Turnaround time

• The shortlisting process will start after the application due date. The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications after the closing date indicated.

Build a successful career with us

We’re about building strong, lasting relationships with our employees. We support career and personal development and provide opportunities for growth through Sanlam’s clusters and groups.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity. Our employment equity plan and targets will be considered as part of the recruitment process to create a diverse, inclusive workforce.

• Mid-Senior level

• Full-time

• Education and Training

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Who are we?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.lam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

This is a specialist role, which is responsible for research, design and development of training content and related workshop material in support of client and/or business requirements and with specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

This role is responsible for:

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary’s business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assessing instructional needs within the business and identifying applicable solutions to enhance learning
• Design, develop, and deliver learning programme in alignment with business strategy.
• Development of instructional content used to support online, blended, face-to-face, and online self-paced training programs.
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth.
• Providing support to the business by integrating technology into the curriculum and working with the business to successfully implement learning technologies.
• Reporting and Analytics

The role will further support with:

• Scoping and managing research and design projects as and when required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the trainer sessions
• Maintaining, updating, and reviewing of existing training content

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years’ experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.).
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Relevant regulatory legislation and compliance knowledge
• Full understanding of the different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

• Excellent communication skills (verbal and written)
• Detailed minded
• Relationship building and networking
• Structured and good planning skills/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
• The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Who are we?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

What will you do?

This is a specialist role, which is responsible for research, design and development of training content and related workshop material in support of client and/or business requirements and with specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

What will make you successful in this role?

This role is responsible for:

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary's business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assessing instructional needs within the business and identifying applicable solutions to enhance learning
• Design, develop, and deliver learning programme in alignment with business strategy.
• Development of instructional content used to support online, blended, face-to-face, and online self-paced training programs.
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth.
• Providing support to the business by integrating technology into the curriculum and working with the business to successfully implement learning technologies.
• Reporting and Analytics

The role will further support with:

• Scoping and managing research and design projects as and when required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the trainer sessions
• Maintaining, updating, and reviewing of existing training content

Qualification and Experience

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years' experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

Knowledge and Skills

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.).
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Relevant regulatory legislation and compliance knowledge
• Full understanding of the different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

Core Competencies

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

Personal Attributes

• Excellent communication skills (verbal and written)
• Detailed minded
• Relationship building and networking
• Structured and good planning skills/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
• The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Regional manager

Introduce the most competitively priced internet fibre packages

Latest unique streaming devices never been seen in SA

NB is the exclusive supplier of internet fibre packages to retailers.

Where?

Most major retailers in SA including Pick N Pay Pep stores Boxer stores

+- 400 active stores in Western Cape

What's required ?

Phase 1

Train every sales person in retail stores

Place promotional materials

Ensure display of products is superb

Phase 2

Identify ideal stores to place sales agents and promoters

Recruit and train sales agents employed by and manage in identified stores

Phase 3

Start earning very lucrative commissions on every sale R200 per sale for Internet fibre packages.

Bonus incentive 10 day holidays to Club Med Mauritius

Bonus quarterly commissions

Basic salary of R

Plus commission

Travel expenses supplied

Job Types: Full-time, Permanent

Pay: From R5 000,00 per month

Experience:

• Sales and Training: 5 years (Required)

Work Location: In person

Overview

Production Chef Job with Assistant Manager Training Somerset West at The Recruitment Agency South Africa (TRASA).

Are you a passionate, energetic, and newly qualified female Chef looking to grow your career in the Western Cape? This role combines production cooking duties with training on assistant manager responsibilities, preparing you for leadership and long-term career growth in Somerset West, Cape Town.

• Production Cooking Duties: Hands-on preparation of high-quality menu items, ensuring consistency, taste, and presentation.
• Menu Item Creation: Collaborate with the team to develop innovative, fresh menu offerings.
• Quality & Consistency Control: Maintain high standards of food preparation and presentation.
• Food Costing: Apply knowledge of portioning, costing, and budgeting to support profitability.
• Stock Ordering: Assist in stock management and ordering to maintain smooth operations.
• Managerial Support: Training on assistant manager duties, including scheduling and staff supervision; ability to step into a management role when required.
• Administrative & Computer Work: Handle admin tasks, basic reporting, and record-keeping.
• Retail Store Duties: Work one Saturday per month in the store to support customer-facing operations.
• After-Hours Responsibilities: Occasionally assist with operational requirements after hours, such as removing food from blast freezers.

• Newly qualified, energetic, and passionate female Chef.
• Ability to create, innovate, and excel in culinary execution.
• Strong knowledge of production cooking and food preparation standards.
• Food costing knowledge and awareness of profitability in menu planning.
• Driver’s license and own reliable vehicle (essential).
• Computer literacy with the ability to manage admin and reporting.
• Strong time management and ability to work under pressure.
• Team player with leadership potential and willingness to grow into a leadership role.
• Enthusiasm for learning assistant manager duties and career growth in leadership.

Monday – Thursday: 8:30am – 5:00pm

Friday: 8:30am – 4:00pm

One Saturday per month: 9:00am – 1:00pm (retail store duties)

Occasional after-hours support may be required.

Salary to be discussed during the interview process.

Training and mentorship on assistant manager duties.

Career growth and development within a supportive team; exposure to both culinary production and managerial responsibilities.

Somerset West, Cape Town (Western Cape).

Ideal for candidates located in or near Strand, Stellenbosch, Gordons Bay, Helderberg, Cape Town Southern Suburbs, Durbanville, or Paarl.

This description is based on the original content provided and focuses on the responsibilities, qualifications, and opportunities associated with the role.