25 Training Manager jobs in Cape Town

Overview

Training Manager role at WNS Cape Town, Western Cape, South Africa. The purpose of the role is to manage and govern the operational training function for allocated business units, contribute towards effective talent development, and ensure that the learning strategy is operationalized across allocated business units.

Key Responsibilities

• Effectively manage the operational training function in line with approved partner agreement, including client engagement.
• Provide effective and accurate MI and reporting on the operational training function.
• Client relations are established and maintained through engagement and demonstrating value during quarterly business reviews.
• Leadership of trainers and training leads, including performance management, coaching and development of the team.
• Establish talent development best practices and manage the implementation of best practices across allocated business units.

Qualifications

• Undergraduate degree in a field of management
• Qualification in OD ETDP
• Minimum 5 years’ experience in an L&D Manager role
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word
• Experience in L&D, HR and/or consulting in the BPO sector would be beneficial
• Training, coaching and / or mentoring experience would be beneficial

Additional Information

This role is based in Claremont with rotational shift 24/7, Monday to Sunday.

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Training Manager page is loaded# Training Managerlocations: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Towntime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 13, 2025 (12 days left to apply)job requisition id: R Job Title:Training ManagerJob DescriptionThe Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)**Key Responsibilities:*** Training Program Management* Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.* Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).* Maintain and update training documentation and learning plans in line with business or client changes.**OJT Team Leadership*** Lead and support the OJT coaching team embedded in operations.* Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.* Monitor trainee progress and readiness for live production, escalating concerns when needed.**Client Liaison*** Serve as the training point of contact for client engagements.* Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.* Align training delivery and outcomes with client-specific processes, quality standards, and expectations.* Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.**Collaboration & Alignment*** Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.* Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.* Communicate training insights, gaps, and trends back to stakeholders regularly.**Performance Monitoring & Reporting*** Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.* Analyze performance data to identify areas for improvement and recommend targeted learning solutions.* Prepare and present internal and client-facing training reports with actionable insights.**Key Skills & Competencies:*** Strong knowledge of customer service and sales workflows* Excellent facilitation, coaching, and presentation skills* Confident in managing teams and building cross-functional relationships* Strong client communication skills; able to represent the training function professionally in client forums* Analytical and detail-oriented; able to turn performance data into clear actions* Comfortable using LMS platforms, MS Office, and collaboration tools# # **Candidate Profile*** Two years Training Management experience or the equivalent* Strong communication skills, both written and verbal* Proficient in Microsoft Office* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Self-starter, sense of urgency, and works well under pressure* Ability to foster a sense of professionalism and relationship building for self and team* Strong attention to detail* Ability to work a flexible schedule* Occasional travel# **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.*Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*Location:ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**# Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**# We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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Job Title:
Training Manager
Job Description
The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
We're looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.
This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)
**Key Responsibilities:**
+ Training Program Management
+ Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
+ Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
+ Maintain and update training documentation and learning plans in line with business or client changes.
**OJT Team Leadership**
+ Lead and support the OJT coaching team embedded in operations.
+ Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.
+ Monitor trainee progress and readiness for live production, escalating concerns when needed.
**Client Liaison**
+ Serve as the training point of contact for client engagements.
+ Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.
+ Align training delivery and outcomes with client-specific processes, quality standards, and expectations.
+ Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.
**Collaboration & Alignment**
+ Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.
+ Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.
+ Communicate training insights, gaps, and trends back to stakeholders regularly.
**Performance Monitoring & Reporting**
+ Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.
+ Analyze performance data to identify areas for improvement and recommend targeted learning solutions.
+ Prepare and present internal and client-facing training reports with actionable insights.
**Key Skills & Competencies:**
+ Strong knowledge of customer service and sales workflows
+ Excellent facilitation, coaching, and presentation skills
+ Confident in managing teams and building cross-functional relationships
+ Strong client communication skills; able to represent the training function professionally in client forums
+ Analytical and detail-oriented; able to turn performance data into clear actions
+ Comfortable using LMS platforms, MS Office, and collaboration tools
**Candidate Profile**
+ Two years Training Management experience or the equivalent
+ Strong communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
+ Ability to mentor, coach and provide direction to a team of employees
+ Self-starter, sense of urgency, and works well under pressure
+ Ability to foster a sense of professionalism and relationship building for self and team
+ Strong attention to detail
+ Ability to work a flexible schedule
+ Occasional travel
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
_Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Training Manager page is loaded# Training Managerlocations: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Towntime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 13, 2025 (12 days left to apply)job requisition id: R Job Title: Training Manager Job Description The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department. We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You'll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes. This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)**Key Responsibilities:*** Training Program Management* Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.* Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).* Maintain and update training documentation and learning plans in line with business or client changes.**OJT Team Leadership*** Lead and support the OJT coaching team embedded in operations.* Ensure daily check-ins, structured feedback, and consistent follow-through on learning objectives during OJT.* Monitor trainee progress and readiness for live production, escalating concerns when needed.**Client Liaison*** Serve as the training point of contact for client engagements.* Attend client meetings, report on training performance, and provide updates on onboarding progress or learning interventions.* Align training delivery and outcomes with client-specific processes, quality standards, and expectations.* Respond to client feedback or change requests, ensuring adjustments are implemented across training and OJT team.**Collaboration & Alignment*** Work closely with Operations, Quality Assurance, and Workforce teams to ensure smooth transitions from training to live floor.* Participate in calibrations and cross-functional meetings to maintain alignment between training outcomes and operational performance.* Communicate training insights, gaps, and trends back to stakeholders regularly.**Performance Monitoring & Reporting*** Track and report on training effectiveness using key metrics like training completion, QA results, and speed to competency.* Analyze performance data to identify areas for improvement and recommend targeted learning solutions.* Prepare and present internal and client-facing training reports with actionable insights.**Key Skills & Competencies:*** Strong knowledge of customer service and sales workflows* Excellent facilitation, coaching, and presentation skills* Confident in managing teams and building cross-functional relationships* Strong client communication skills; able to represent the training function professionally in client forums* Analytical and detail-oriented; able to turn performance data into clear actions* Comfortable using LMS platforms, MS Office, and collaboration tools# # **Candidate Profile*** Two years Training Management experience or the equivalent* Strong communication skills, both written and verbal* Proficient in Microsoft Office* Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable* Ability to mentor, coach and provide direction to a team of employees* Self-starter, sense of urgency, and works well under pressure* Ability to foster a sense of professionalism and relationship building for self and team* Strong attention to detail* Ability to work a flexible schedule* Occasional travel# **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.*Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.*Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements: Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**# Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**# We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr

HR & Training Manager – Claremont, Cape Town.

Duties and Responsibilities:

• HR Administrator & Compliance
  • Maintain accurate and up-to-date personnel records, ensuring full compliance with POPIA and internal data governance policies.
  • Administer employee lifecycle documentation, including offers, contracts, onboarding, confirmations, promotions, transfers, and terminations.
  • Oversee the digital and physical filing system of HR documentation for audit readiness.
  • Facilitate internal HR compliance checks and prepare documentation for external audits (e.g., COIDA and UIF inspections).
  • Submitting Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs) to relevant SETAs (e.g., W&RSETA for retail or CATHSSETA for hospitality).
• HRIS & Systems Administration
  • Manage and maintain the HR Information System (HRIS) (e.g., Sage and Oracle), ensuring data accuracy, user access control, and integration with payroll and training modules.
  • Develop and maintain HR dashboards and reports (e.g., headcount, absenteeism, terminations, training hours).
• Recruitment & Onboarding
  • Screening for cultural fit and basic competencies, often using digital platforms or bulk recruitment drives.
  • Ensuring compliance with Sectoral Determination 9 (Retail and Wholesale Sector) and Sectoral Determination 14 (Hospitality Sector) where applicable.
  • Recruitment of Head Office Employees.
  • Must be able to draft employment contracts.
  • Onboarding and induction programmes focusing on customer service, hygiene, brand standards, and basic labour law.
• Industrial and Employee Relations
  • Administering disciplinary hearings, warnings, and poor performance processes in high-turnover environments.
  • Support the HR function in drafting notices, warnings, and scheduling of formal hearings.
  • Assist in maintaining a grievance and disciplinary case log for compliance and reporting purposes.
  • Managing absenteeism, lateness, and behavioural challenges in line with Labour Relations Act (LRA) and internal policies at a Head Office level
  • Ensure procedural compliance across grievances, disciplinary processes, incapacity hearings, and poor performance interventions.
  • Responding to CCMA referrals when necessary.
  • Informing franchisees and the franchise department of related CCMA cases that are shared by the department of labour
  • Training line managers on labour practices and documentation to reduce risk.
• Training & Skills Development Administration
  • Implementing standardised, job-specific training modules (e.g., food safety, point-of-sale systems, customer interaction).
  • Coordinate the end-to-end administration of training programmes (internal and external), including bookings, relevant work books, videos, logistics, attendance registers, and evaluation feedback. This includes refresher training to ensure compliance and service consistency.
  • Ownership of the internal K Konnect / server training manuals or other chosen platform to ensure it is up to date with relevant training and other HR, motivation, recent company news
    or other brand related information
  • Maintenance and updating off all training modules and keeping detailed training registers.
  • Including but not limited to training models per department with tests, workbooks, videos, induction program, tracking of progress per store.
  • Issuing of training certificates.
  • Maintain the workplace skills plan (WSP) and annual training report (ATR) in collaboration with external consultants.
  • Administer and track mandatory training (e.g. health & safety, compliance, leadership).
• Performance & Talent Management Support
  • Facilitate the administrative processes of the annual performance appraisal cycle.
  • Ensure timeously communication of any group incentive winners in appropriate and correct manner
  • Long term service award management
  • Support line managers in capturing and documenting performance evaluations.
  • Assist in identifying skills gaps from appraisal outcomes and translate them into training needs analysis.
• Centralised Support & Governance
  • Providing guidance and support to regional teams.
  • Standardising HR practices across the organisation.
  • Auditing and quality control of HR processes.
• Policies & Procedures
  • Maintain a comprehensive suite of policies that ensure legal compliance, mitigate operational risk, and support workforce alignment with strategic objectives. These policies should be reviewed on a yearly basis and signed off to ensure alignment with current labour legislation, industry best practices, and strategic business goals. Proper dissemination, training, and acknowledgement by all employees are critical to driving policy effectiveness and organisational compliance.
• Reporting & Metrics
  • Prepare and submit HR and training-related reports for executive management, board
    meetings, and audit committees.
  • Maintain training cost reports and analyse ROI on learning initiatives.
  • Ensure accurate reporting to SARS, Department of Labour, and relevant statutory bodies.

Minimum Requirements:

• Bachelor’s Degree in Human Resource Management, Industrial Psychology and/or Training & Development.
• Relevant HR certifications (e.g., SABPP, IPM, or SETA-accredited training certification) are advantageous.
• 5+ years’ HR Senior Generalist / Manager experience with a strong administrative focus preferably in the Retail or Restaurant Industry.
• 3–5 years’ experience in a supervisory or managerial capacity, with exposure to training administration.
• Proven knowledge of South African labour laws, Skills Development Act, and SETA reporting
• Proficient in HRIS platforms (e.g., Sage, SAP, Oracle).
• Advanced Excel and MS Office proficiency.
• Familiarity with LMS (Learning Management Systems) or e-learning platforms.

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The purpose of the Instructional Designer role is to design and develop blended learning solutions in line with the organisational standards. The Instructional Designer executes on the effort to create innovative education and learning solutions using sound instructional design methodologies, current technologies and effective project management to meet learning goals.

Role Description

• Applying the analysis obtained from training needs and curriculum design & determining appropriate training solutions.
• Conducting instructional Design and Storyboarding.
• Developing learning outcomes and learning objectives.
• Developing content to include into the facilitator guides, eLearning & instructional videos.
• Developing and maintaining learning content and programmes.
• Conducting stakeholder engagement and support.
• Researching instructional content to continuous design and develop new content.
• Adhering to the correct formatting & consistency of presentation across resources developed.
• Applying feedback obtained from relevant sources to update instructional design content.
• Participating in, and aligning with the L&D team to deliver solutions and services business.
• Participating in various L&D team activities that foster a wellness culture to ensure that the L&D team mentally, physically and emotionally feel supported.
• Ensuring accuracy in data input and relevant reports as applicable to the L&D team.
• Using official data sources to inform administrative outputs.
• Assisting with compiling reports for input to broader People Solutions team.
• Consolidating costs, proposals or data as required by the L&D team or other stakeholders.
• Ensuring compliance with relevant labour relations frameworks and legislation.
• Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
• Managing the identification and mitigation of Instructional Design risks.
• Participating in the integration and effective flow of work with other service areas & business.
• Identifying opportunities for continuous improvement in Instructional Design services.

Qualification & Experience

• Degree in OD, L&D, Graphic design or equivalent - beneficial.
• +1 year in a formal Instructional Design role or similar with exposure to the end-to-end learning design and development process - essential.
• Experience within the FMCG, retail sector or similar - preferred.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training and Human Resources

Industries

• Retail

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Operations Training Manager - Airline Campaign - Graveyard Shift

WNS Cape Town, Western Cape, South Africa

Operations Training Manager - Airline Campaign - Graveyard Shift

WNS Cape Town, Western Cape, South Africa

2 weeks ago Be among the first 25 applicants

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

• Lead, train, evaluate new hires in the system
• Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis
• Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs
• Interact with client on weekly basis
• Manage content on the Learning Management System and create training SOPs
• Identify process gaps and fix them through process changes, refresher trainings, etc.
• Optimize training processes for efficiency and analyze training effectiveness
• Plan and implement training programs that will prepare employees for the next level in the domain
• Implement training KPIs, prepare and present reports on the same
• Storyboard and prepare learning materials for programs
• Coach and provide feedback to trainees on their performance in class and on shop floor
• Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis
• Research new training methods and implement them
  
  
  

Qualifications

• Sound knowledge of travel domain – Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world
• Classroom training experience with coaching and feedback of more than 6 years in reservation and ticketing
• Should have used new age training methodologies to train batches and be aware of various training approaches
• Should have new hire training experience with adequate coaching and feedback opportunities
• Ability to conduct TNA/TNI and draw up relevant training plan and training content
• Good people management and organizational skills
• Good knowledge of MS Office – PowerPoint, Excel and Word9. Excellent communication skills
• Should be able to work on multiple projects at the same time and plan and prioritize tasks
• Should be able to work in shifts if required by the Operating teams or Clients
• Should have completed graduation or a similar degree

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Training
• Industries Outsourcing/Offshoring

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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

As a Learning & Development Administrator working in Cape Town, South Africa, you’ll be part of creating and delivering amazing customer experiences while also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

The L&D Administrator is responsible for tracking rosters, running reports, course management, and other administrative duties supporting their assigned program, organization, and overall training process. They also manage training logistics for their assigned site. L&D Administrators work with management and supervisory staff to ensure training compliance, evaluate training effectiveness through learning technologies, analytics, and manage logistics, resources, and reporting needs.

They facilitate First Day Office (FDO) sessions for new hires and handle pre- and post-administrative tasks related to FDO.

During a Typical Day, You’ll

• Use systems such as Learning Technology System, Learning Technology Solutions (LTS), and Room Booking System (RBS)
• Utilize tools like Oracle iProcurement, SharePoint, and TextRecruit
• Collect and organize evidence, reports, and documentation for disciplinary hearings, ensuring accuracy and compliance
• Schedule and coordinate disciplinary hearings, maintaining confidentiality

What You Bring to the Role

• Great interpersonal skills with diverse populations
• Open, honest, and empathetic communication
• High customer service orientation
• Ability to handle confidential customer data
• Proven multi-tasking skills in a fast-paced environment
• Strong attention to detail and procedural adherence
• Excellent verbal and written communication skills in English
• Proficiency in MS Office, Oracle, Kronos, or ability to learn quickly
• Reporting skills
• Resilience and adaptability to change

Preferred Qualifications

• Knowledge of call center operations
• Basic LMS experience
• Call center training experience
• Advanced MS Office skills
• Background in Human Capital services or employee relations
• Experience with recruitment and onboarding

What You Can Expect

• Support for your career and professional growth
• An inclusive culture that encourages giving back
• A global team of lifelong learners guided by our values
• Information about our PTO, wellness, and healthcare benefits
• Competitive compensation, performance bonuses, and benefits like tuition reimbursement

Visit for more info.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, pleased, and profitable customer experiences powered by humanity and technology. We serve leading brands through various communication channels. These experiences start with you.

TTEC is an equal opportunity employer committed to diversity and inclusion. We value authentic selves and aim to reflect the communities we serve, knowing diversity is our strength.

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Your potential has a place here with TTEC’s award-winning employment experience.

As a Learning & Development Administrator working in Cape Town, South Africa, you’ll be part of creating and delivering amazing customer experiences while also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Be Doing

The L&D Administrator is responsible for tracking rosters, running reports, course management, and other administrative duties supporting their assigned program, organization, and overall training process. They also manage training logistics for their site, ensuring training compliance, effectiveness through learning technologies, analytics, logistics, and resource management.

An L&D Administrator facilitates First Day Office (FDO) sessions for new hires and handles related administrative tasks.

During a Typical Day, You’ll

• Use systems such as Learning Technology System, Learning Technology Solutions (LTS), and Room Booking System (RBS)
• Use tools like Oracle iProcurement, SharePoint, and TextRecruit
• Collect and organize evidence, reports, and documentation for disciplinary hearings, ensuring accuracy and compliance
• Schedule and coordinate disciplinary hearings, maintaining confidentiality

What You Bring To The Role

• Great interpersonal skills with diverse populations
• Open, honest, and empathetic communication
• High customer service orientation
• Ability to maintain confidentiality of customer data
• Multi-tasking skills in a fast-paced environment
• Attention to detail and procedural adherence
• Strong verbal and written communication skills
• Proficiency in English and MS Office applications
• Reporting skills and adaptability to change

Preferred Qualifications

• Knowledge of call center operations
• Experience with LMS and training environments
• Background in Human Capital services or employee relations
• Experience with recruitment and onboarding

What You Can Expect

• Career and professional development support
• Inclusive culture and community engagement
• Global team of learners guided by company values
• Benefits including PTO, wellness, healthcare, and tuition reimbursement

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About TTEC
Our business is about making customers happy. Since 1982, we've helped companies build engaging customer experiences through a blend of humanity and technology. We are committed to diversity and inclusion, reflecting the communities we serve, and ensuring all employees feel valued and authentic.

Primary Location
ZA-Western Cape-Cape Town

Seniority level
Not Applicable

Employment type
Full-time

Job function
Human Resources

Industries
IT Services and IT Consulting, Outsourcing and Offshoring, Telecommunications #J-18808-Ljbffr