17 E Learning Development jobs in Cape Town

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 190 stores nationally. We are seeking a highly dynamic facilitator to design learning content and oversee in person trainings. The position is based in Cape Town, however national travel is required.

• Design and Facilitate Learning Programmes
  • Develop and design engaging learning content.
  • Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
  • Conduct in person onboarding and ongoing training sessions.
  • Ensure optimal functionality and content relevance on digital learning platforms
  • Ensure all content is up to date and relevant.
  • Maintain and update the annual learning calendar.
• Event Facilitation
  • Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight.
  • Ensure smooth execution and learner engagement during events.
• Assessment and Feedback
  • Evaluate learner performance through assessments and observations.
  • Provide constructive feedback to support individual development.
• Evaluation and Continuous Improvement
  • Develop tools to assess the impact of learning initiatives.
  • Gather feedback from learners, managers, and customers to refine programmes.
  • Continuously adapt learning content to meet evolving business needs.
• Learning Logistics and Coordination
  • Liaise with suppliers to source and prepare learning materials.
  • Organize venues, catering, and other logistics for in-person sessions.
  • Coordinate with operations teams to manage learner attendance and logistics.
• On-the-Job Learning Support
  • Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
  • Offer actionable feedback to enhance customer engagement and sales effectiveness.
• Compliance and Administration
  • Support SETA submissions by maintaining accurate training records.
  • Assist with HR related projects and initiatives as needed.

• 2–3 years’ experience in a retail or customer-facing environment.
• Prior exposure to a training or facilitation role is advantageous.
• Articulate (Storyline) experience is preferred
• Strong ability to design, deliver, and evaluate impactful learning programmes.
• Excellent communication, facilitation, and interpersonal skills.
• Creative and innovative mindset.
• Willingness to travel locally as is required.
• Passion for pet care and retail.

We are seeking an experienced and passionate Learning and Development Manager to lead the design, implementation, and management of learning initiatives that drive employee growth and organizational performance. The role includes the end-to-end management of skills development initiatives, SETA submissions, and learning programs that enable employee growth and organizational capability. You’ll play a key role in building a culture of continuous learning in Retail, Logistics, B2B Commercial, Production, and supporting roles in Central Office, aligned with our company’s vision and values. The successful candidate will be responsible for managing and optimizing all learning and training processes and teams, improving L&D efficiency, and providing excellent customer service, whilst supporting overall company profitability.

KEY RESPONSIBILITIES

• Collaborate with the People Operations Executive in developing the L&D Strategy. Implementation of the L&D strategy in alignment with business needs and HR objectives. Identify current and future learning needs through skills gap analyses and workforce planning. Support talent development initiatives, including succession planning and career pathing. Champion a learning culture across all levels of the organization

Skills Development & SETA Compliance :

• Compile and submit the Workplace Skills Plan (WSP) and Annual Training Report (ATR) to the relevant SETA. Act as the Skills Development Facilitator (SDF) and manage SETA engagements, ensuring compliance and leveraging discretionary grant opportunities. Track and report on Skills Development Levy (SDL) spend and ROI. Liaise with SETA representatives to secure discretionary and mandatory grant funding for training initiatives. Maintain accurate training records and submit required reports to regulatory bodies. Ensure alignment with BBBEE scorecard requirements for Skills Development. Assist in the accreditation of training programs and compliance with Quality Council for Trades and Occupations (QCTO) or Sector Education Training Authorities (SETAs) as a company-registered service provider through our School of Excellence.

Training & Development Programs :

• Design and implement targeted learning interventions : onboarding, leadership development, technical training, and soft skills. Oversee the Learnerships, Internships, Apprenticeships, and Graduate Programs. Coordinate workplace-based learning programs. Manage external training providers and ensure quality delivery of programs.

Monitoring & Evaluation :

• Track learning effectiveness, impact, and outcomes using defined KPIs. Report on learning progress to internal stakeholders and recommend improvements. Manage the Learning Management System (LMS), reporting tools, and training records.

People & Stakeholder Engagement :

• Partner with line managers to support employee development plans. Engage with external partners (SETA, training providers, consultants). Promote a learning culture that supports continuous professional development.

Leadership, Culture, Engagement, and Capability Building :

• Foster a positive and inclusive team culture, promote employee engagement, and develop the capabilities of logistics team members through training, coaching, and mentoring in support of our company values and Company Culture.
• Work closely with internal and external stakeholders to ensure alignment and effective L&D initiatives.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Human Resources, Education, Psychology, or a related field (Master’s or professional certifications are a plus).
• 7+ years of experience in L&D, with at least 5 years in a leadership or management role.
• Proven experience in WSP / ATR submissions and working with SETA’s.
• Experience managing learnerships and development programs aligned with BBBEE strategy.
• Strong understanding of South African Skills Development Act, SDL, SETA landscape, and BBBEE.
• Proficient in MS Office, Learning Management Systems (LMS), and data reporting tools.
• Knowledge of instructional design and adult learning principles.

KEY SKILLS AND COMPETENCIES REQUIRED

• Strategic thinker with the ability to translate business needs into learning solutions in support of broader business goals.
• Strong knowledge of adult learning principles, instructional design, and e-learning tools.
• Excellent facilitation, coaching, and communication skills.
• Analytical mindset with experience in measuring learning impact and ROI.
• Proficiency in LMS platforms and digital learning technologies.
• Ability to collaborate across departments and lead projects independently.
• Proven track record of improving L&D efficiency and cost management.
• Experience in the food service or retail industry would be an advantage.
• Experience leading teams through periods of transformation and growth.
• Customer-centric approach ensuring service levels and delivery standards are met or exceeded.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and mentor. Strong business acumen with the ability to partner with leadership on driving L&D initiatives.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• High attention to detail and a data-driven approach to decision-making.
• Building and maintaining relationships with strong interpersonal skills – living out the company values and unique Company culture (Helpfulness; Obsession for Customers; Humility, Ownership, Learning, Appreciation).

Overview

Are you passionate about helping people grow? Do you thrive in dynamic environments where continuous learning and development are key? If you’re an experienced trainer or coach from the FMCG retail space, we want to hear from you! As a Learning and D.

• A Diploma in Education, Training & Development (Adult Learning)
• Minimum 5 years’ experience in the FMCG retail environment
• At least 2 years in a corporate training, learning or coaching role
• Intermediate MS Office skills (Excel, Word, PowerPoint, Outlook)
• A valid Driver’s Licence
• Own Smart Mobile Phone – Non-negotiable (used for company communication app)

Key Responsibilities:

· Establish and maintain professional relationships with necessary stakeholders within operations.

· Identify Learning and Development needs through consultation with senior management.

· Facilitate learning through scheduled Learning and Development interventions

· Execute reporting, administration and document control

· Provide a consultation and advisory service to management when needed

· Represent Learning and Development within the divisional forums and keep stakeholders up-to-date regarding relevant matters

· Manage costs in line with Learning and Development cost framework

Key Requirements:

· Knowledge of adult learning principles

· Knowledge of South African learning and development legislation

· Facilitation experience of at least 3 years

· Retail experience will be an advantage

· Learning and Development or HR qualification

· Good planning, interpersonal and analytical skills

· Presentation and Facilitation Skills

· Effective writing and speaking skills in English and another official SA language

· Must have a code 08 driving license and be willing to travel

Job Type: Full-time

Pay: R15 000,00 - R25 000,00 per month

Work Location: In person

Manage, develop and support a team of Trainers; initiate and participate in process improvement initiatives/projects; be a custodian of knowledge and ensure accurate documentation of product/process knowledge

Job title:

Job Description:

Senior Learning and Development Officer

Manage, develop and support a team of Trainers; initiate and participate in process improvement initiatives/projects; be a custodian of knowledge and ensure accurate documentation of product/process knowledge.

Key Performance Areas

• To design and develop bespoke training material for operational development purposes, to a high standard.
• To oversee and manage the design, creation and development of relevant content for all projects relating to change and update requests
• To ensure training material is relevant, accurate and fit for purpose; making amendments where necessary and/or providing recommendations to guarantee a consistent learning experience.
• Delivery of learning solutions and performance improvement initiatives to learners and support the operational population to maintain and maximise performance.
• Evaluate the effectiveness of learning solutions delivered, highlighting where there has been a return on investment and/or value added learnings for future solutions.
• Act as an ambassador of Capita and the L&D function within the segment area attending project, operational and client meetings when required.
• Regularly review scorecards / KPI’s, ensuring learning solutions are focused on driving maximum business performance.
• Handle all financial details with relevant integrity and confidentiality
• Maintain and develop a catalogue of blended learning resources that drive Capita’s operational strategic goals, customer / client requirements and business change. Ensuring that all content is up to date and accurate.
• Provide tailored operational coaching support, in order to drive and support the achievement of operational KPI’s, evidencing value added to the operation.
• Maintain an up to date personal development plan, including a current, detailed knowledge of L&D methodology and practices.
• Obtain and develop an on-going commercial awareness of Capita’s client contracts and performance within the segment.

CAPITA VALUES

Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others

Minimum Qualification :

• Matric (Completed)
• Assessors with relevant experience– Preferred
• Moderator and Design certificates with relevant experience– Preferred

Desired Qualification:

• National Diploma in Occupationally Directed Education Training and Development Practices, or equivalent – Preferred

Minimum Experience :

• Multi skilled across campaigns - Essential
• Previous material / instructional design experience – Essential
• Minimum 1 years L&D experience - Non-negotiable
• Minimum 3 years call centre experience – Non-negotiable
• Minimum 2 years previous management experience – Preferred
• Experience in delivering the full learning and development cycle
• Experience working in a complex, changing, fast-paced environment
• Customer Service experience essential
• Flexible approach to working hours and location
• Intermediate MS Office Skills

Key Competencies

Knowledge (what must I know):

• Occupationally Directed Education Training and Development Practices.

Skills and Abilities (what must I be able to do / display):

• People management skills
• Customer Services experience
• Excellent coaching, mentoring and support skills
• Excellent oral and written communication
• Client and Customer Focus
• Planning and Organising
• Problem Solving and Decision making
• Flexibility and Adapting to Change
• Leadership and Team Performance
• Self-Motivate
• Leads by example

Management/Supervisory Responsibility:

This position has supervisory responsibility.

About Us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

NB: Attach your most recent CV indicative of the criteria as advertised.
No late applications will be considered
Closing date: Midnight 29 July 2025

Location:

,

Time Type:

Contract Type:

• Proven experience as a Training Administrator or similar role would be advantageous.
• Experience in project management would be advantageous.
• A drivers license would be advantageous.
• Knowledge of office procedures and billing.
• Proficiency in MS Office; working knowledge of databases and Learning Management Systems (LMS) is a plus.
• Excellent organizational and multitasking ability.
• Outstanding communication skills.
• Strong attention to detail.

• Participate in creating and implementing training programs.
• Maintain training records (e.g., trainee lists, schedules, attendance sheets).
• Book classrooms and ensure they are properly set up.
• Prepare and disseminate materials (e.g., instructional notes, feedback forms).
• Act as a point-of-contact for vendors and participants.
• Handle accounts receivable and ensure invoices are paid.
• Resolve issues as they arise onsite.
• Submit reports on training activities and results.
• Recommend improvements or new programs.
• Ensure employees and vendors follow established policies.

Overview

As the Team Lead, Learning and Development , you’ll play a vital role in ensuring smooth collaboration within the Instructional Design Team, your departmental colleagues, as well as subject matter experts and stakeholders in other departments. You will lead the coordination of project timelines, manage approvals, facilitate communication, and support the overall workflow of our learning programs. This role is ideal for someone who thrives on structured planning, strong communication, and turning goals into actionable steps for the team.

• Plan learning design projects with instructional designers, ensuring timelines, responsibilities, and deliverables are met, while fostering a positive, collaborative team environment.


• Translate project plans into clear task lists, assigning responsibilities and monitoring progress across the team.


• Serve as the main point of contact for other teams and stakeholders, building positive relationships, ensuring clarity, and aligning expectations throughout the project lifecycle.


• Organize and track the status of project approvals and reviews, proactively following up to keep workflows moving.


• Support people management functions such as assigning projects based on skills fit, monitoring capacity, and escalating bottlenecks where needed.


• Develop and manage a limited number of your own e-learning projects as an instructional designer.


• Support broader communication efforts – planning training launches, crafting clear, engaging messaging for both internal teams and client-facing audiences.


• Contribute to process improvements that enhance team collaboration and the scalability of INFUSE Academy operations.

• Minimum 3 years of Mid-/Senior-level ID role experience or similar role within the L&D department.


• 1+ year of experience in team coordination, leadership, or project management within learning or related fields.


• Strong AI literacy. Experience with creating custom GPTs and scaling solutions across teams is a strong advantage.


• Strong communication and relationship-building skills, with experience in managing change within teams.


• Stakeholder Management – ability to effectively network & build relationships internally & externally


• Highly organized with a proactive mindset and strong attention to detail.


• Comfortable adjusting plans based on shifting priorities.


• A team player who can keep things moving while fostering a collaborative, supportive environment.


• Impeccable English oral and writing skills.

• A dynamic and supportive team environment focused on innovation in learning.


• Meaningful involvement in training initiatives with global impact


• Career growth potential within a fast-paced, purpose-driven team.


• Possibility to learn cutting-edge e-learning tools and approaches.


• Access to high-quality professional development resources and marketing insights.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results. Please watch this video to learn more.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

Overview

As the Team Lead, Learning and Development , you’ll play a vital role in ensuring smooth collaboration within the Instructional Design Team, your departmental colleagues, as well as subject matter experts and stakeholders in other departments. You will lead the coordination of project timelines, manage approvals, facilitate communication, and support the overall workflow of our learning programs. This role is ideal for someone who thrives on structured planning, strong communication, and turning goals into actionable steps for the team.

• Plan learning design projects with instructional designers, ensuring timelines, responsibilities, and deliverables are met, while fostering a positive, collaborative team environment.


• Translate project plans into clear task lists, assigning responsibilities and monitoring progress across the team.


• Serve as the main point of contact for other teams and stakeholders, building positive relationships, ensuring clarity, and aligning expectations throughout the project lifecycle.


• Organize and track the status of project approvals and reviews, proactively following up to keep workflows moving.


• Support people management functions such as assigning projects based on skills fit, monitoring capacity, and escalating bottlenecks where needed.


• Develop and manage a limited number of your own e-learning projects as an instructional designer.


• Support broader communication efforts – planning training launches, crafting clear, engaging messaging for both internal teams and client-facing audiences.


• Contribute to process improvements that enhance team collaboration and the scalability of INFUSE Academy operations.

• Minimum 3 years of Mid-/Senior-level ID role experience or similar role within the L&D department.


• 1+ year of experience in team coordination, leadership, or project management within learning or related fields.


• Strong AI literacy. Experience with creating custom GPTs and scaling solutions across teams is a strong advantage.


• Strong communication and relationship-building skills, with experience in managing change within teams.


• Stakeholder Management – ability to effectively network & build relationships internally & externally


• Highly organized with a proactive mindset and strong attention to detail.


• Comfortable adjusting plans based on shifting priorities.


• A team player who can keep things moving while fostering a collaborative, supportive environment.


• Impeccable English oral and writing skills.

• A dynamic and supportive team environment focused on innovation in learning.


• Meaningful involvement in training initiatives with global impact


• Career growth potential within a fast-paced, purpose-driven team.


• Possibility to learn cutting-edge e-learning tools and approaches.


• Access to high-quality professional development resources and marketing insights.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results. Please watch this video to learn more.

We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.