8 E Learning Development jobs in Cape Town
QA Learning and Development Specialist/Lead
Posted 2 days ago
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Job Description
The purpose of the Quality Assurance and Learning & Development (QA & L&D) Lead role is to ensure the consistent delivery of high-quality, compliant, and student-centered support in the contact center environment. This is achieved through rigorous quality assurance practices, performance monitoring, and the instructional design, development and delivery of impactful onboarding and continuous learning programmes. The role drives excellence in non-academic student support including onboarding, registration, payment queries, system navigation, and general student lifecycle support by equipping agents with the knowledge, tools, and capabilities needed to consistently meet service standards.
Responsibilities:
Student experience
- Conduct regular evaluations of call, chat, email, and WhatsApp interactions to assess student experience, service tone, and professionalism.
- Identify common pain points or student frustrations from evaluated interactions to inform coaching and training.
(Supports KPI: Agent QA Scores, Stakeholder Satisfaction)
Quality assurance:
- Develop and implement Quality Assurance frameworks and evaluation criteria aligned to institutional service standards and compliance protocols.
- Assess agent interactions (across all channels) to evaluate quality, adherence to SOPs, and compliance with POPIA.
- Provide timely, constructive feedback to supervisors and agents based on Quality Assurance insights.
- Maintain Quality Assurance dashboards and documentation to monitor trends and track individual/team quality performance.
- Partner with supervisors and managers to address underperformance and ensure consistent quality delivery.(Supports KPIs: QA Evaluation Completion, Agent QA Scores, Compliance)
Learning and development:
- Apply instructional design methodologies to design and deliver onboarding programmes to ensure new hires are equipped to support students using core systems (SIS, LMS) and aligned to service expectations. (In collaboration with central L&D)
- Create and update training materials, quick reference guides, job aids, and microlearning content specific to the Student Engagement Hub ensuring alignment with best practices in instructional design.
- Facilitate regular refresher training and targeted upskilling based on Quality Assurance results, new processes, or system changes.
- Collaborate with internal departments (e.g., IT, Academic, Exams) to ensure training content is accurate and operationally relevant.
- Evaluate training impact through post-training assessments, knowledge checks, and performance outcomes.
- Manage the SEH Academy, ensuring structured and ongoing learning journeys for staff.(Supports KPIs: New Hire Readiness, Training Effectiveness, Training Sessions)
Reporting and compliance
- Maintain detailed records of training attendance, Quality Assurance results, coaching sessions, and compliance tracking.
- Use Quality Assurance and Learning & Development data to inform and support performance improvement plans.
- Ensure all training and Quality Assurance practices are fully compliant with POPIA, institutional policies, and internal risk protocols.
- Deliver soft skills training, coaching sessions, knowledge assessments, and competency-based evaluations (including for recruitment and selection).(Supports KPIs: Compliance, Training Effectiveness, Stakeholder Satisfaction)
Qualifications, experience and skills:
- A relevant tertiary qualification (e.g., Education, Learning & Development, Business Administration, or related field).
- Minimum 3–5 years of experience in a contact centre environment, with at least 2 years in a Quality Assurance or Learning & Development field.
- Experience in a higher education or student support setting is highly advantageous.
- Demonstrated ability to design and implement Quality Assurance, instructional design and training systems.
- Experience applying instructional design principles to create engaging, learning-centered training solutions in contact centre or higher education environments.
- Proven capability in facilitating performance improvement through coaching and structured learning.
- Strong knowledge of contact centre systems and tools (e.g., CRM, LMS, SIS).
Competencies
- Facilitation and coaching: Delivers engaging training and development sessions and supports learning retention through coaching.
- Quality Assurance and documentation : Designs and maintains QA processes with precision and structure.
- Learning and Instructional Design : Applies adult learning principles and instructional design frameworks to create impactful learning content.
- Communication: Communicates clearly and empathetically across diverse teams and stakeholders.
- Data-Driven Insight : Interprets QA and performance data to drive targeted improvement.
- Service Mindset : Demonstrates empathy and a strong commitment to improving student experience.
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Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements
Learning and Development Content Creator / Instructional Designer- Montague Gardens, Cape town
Posted 2 days ago
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Job Description
My client, a leading and well-known company based in Montague Gardens, Cape Town requires a competent instructional Designer/ Content Creator to join their team.
Do you have a passion for creating engaging learning experiences that inspire people to grow? Were looking for a dynamic Instructional Designer /Content Developer to join our Learning & Development team.
In this role, youll be responsible for designing and maintaining innovative training content, managing our Learning Management System and driving employee engagement through our internal employee engagement platform.
What Youll Do
· Design and develop interactive training materials that bring learning to life.
· Update and refresh existing content to ensure accuracy and relevance.
· Manage and upload content onto the LMS, tracking learner progress and reporting on effectiveness.
· Provide data-driven insights through LMS reports and analytics.
· Act as administrator for our employee engagement platform, creating engaging content and fostering employee interaction.
Requirements
Strong instructional design skills and understanding of adult learning principles.
Proficiency in the following platforms is essential:
Articulate (for eLearning authoring)
Vyond (for animated learning videos)
Canva (for design and creative layouts)
Google Docs (for collaboration and content creation)
Cognito (for forms and interactive assessments)
Experience managing LMS content and generating reports.
Excellent written communication skills with attention to detail.
Creative mindset with the ability to turn complex information into simple, engaging learning.
SA Citizens only
Must have a valid driver'''s license
Must be Criminal Clear
Must reside in the Greater Cape Town area
Why Join?
· Be part of a forward-thinking Learning & Development team.
· Work in a collaborative environment where creativity and innovation are valued.
· Play a key role in shaping the learning journey of employees across the organisation.
Learning and Development Content Creator / Instructional Designer- Montague Gardens, Cape town
Posted 5 days ago
Job Viewed
Job Description
My client, a leading and well-known company based in Montague Gardens, Cape Town requires a competent instructional Designer/ Content Creator to join their team.
Do you have a passion for creating engaging learning experiences that inspire people to grow? Were looking for a dynamic Instructional Designer /Content Developer to join our Learning & Development team.
In this role, youll be responsible for designing and maintaining innovative training content, managing our Learning Management System and driving employee engagement through our internal employee engagement platform.
What Youll Do
· Design and develop interactive training materials that bring learning to life.
· Update and refresh existing content to ensure accuracy and relevance.
· Manage and upload content onto the LMS, tracking learner progress and reporting on effectiveness.
· Provide data-driven insights through LMS reports and analytics.
· Act as administrator for our employee engagement platform, creating engaging content and fostering employee interaction.
Requirements
Strong instructional design skills and understanding of adult learning principles.
Proficiency in the following platforms is essential:
Articulate (for eLearning authoring)
Vyond (for animated learning videos)
Canva (for design and creative layouts)
Google Docs (for collaboration and content creation)
Cognito (for forms and interactive assessments)
Experience managing LMS content and generating reports.
Excellent written communication skills with attention to detail.
Creative mindset with the ability to turn complex information into simple, engaging learning.
SA Citizens only
Must have a valid driver'''s license
Must be Criminal Clear
Must reside in the Greater Cape Town area
Why Join?
· Be part of a forward-thinking Learning & Development team.
· Work in a collaborative environment where creativity and innovation are valued.
· Play a key role in shaping the learning journey of employees across the organisation.
Head - Learning & Development
Posted today
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Job Description
The Western Cape Blood Service is a non-profit organisation whose mission is to collect, process and distribute blood and blood products throughout the Western Cape.
A permanent vacancy exists for a Head – Learning & Development - based at the Service's HQ (Paterson Grade D3).
Reporting to the Chief Executive Officer/Medical Director, the successful incumbent will be responsible for the leadership and management of the Learning & Development Department at WCBS.
Purpose of the job:
To oversee the design, implementation, and continuous improvement of training and development programs aligned with WCBS's strategic goals. This includes managing national training accreditations, professional development, and quality assurance in accordance with HPCSA and SAQA standards.
Key Responsibilities:
? Develop and implement a training strategy aligned to WCBS's goals and legislative requirements.
? Oversee development, review, and alignment of course content with HPCSA and SAQA standards, for staff to achieve relevant qualification in Immunohematology.
? Manage audit processes and maintain accreditation with SANAS, HPCSA, and relevant authorities.
? Oversee the submission of the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) to the Health and Welfare SETA.
? Manage the budget for the Learning & Development department and ensure effective cost management.
? Manage, mentor, and evaluate the training team to ensure high performance and compliance.
? Drive the implementation of internal programs related to training, professional development, health, safety, and quality.
Minimum Requirements:
? National Diploma or B-Tech in Biomedical Technology and current registration with HPCSA, OR
? Bachelor's degree (or equivalent) in Health Sciences or a closely related field
? Formal qualification in Workplace Skills Facilitator
? Minimum 5 years' experience in immunohematology at a senior supervisory or management level, OR
? At least 5 years' leadership experience, in an environment involving the co-ordination and management of varied and highly regulated work outputs.
? Previous experience in a blood service or healthcare environment may be an advantage.
Skills and Competencies:
? Strong understanding of training compliance and accreditation processes
? Strategic thinking with the ability to align training initiatives to business needs
? Effective people management and mentoring skills
? Budget planning and cost control
? Excellent communication and report-writing skills
? Knowledge of applicable legislation and training standards (HPCSA, SAQA, SANAS, SETA)
As part of the recruitment and selection process, you will be required to complete a psychometric assessment.
Western Cape Blood Service is an equal opportunity employer. Kindly visit our website, and follow the links to apply. Please note that no emails or hand delivered applications will be accepted.
Should you not receive feedback within 4 weeks of submitting your application, please consider this as unsuccessful.
Closing date: 27 October 2025
Learning & Development Practitioner
Posted today
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Job Description
About us
Vulamathuba Empumelelo, the community and social impact arm of Communicare, is committed to advancing economic mobility and building resilient communities. Through education, training, and development initiatives, we empower individuals to unlock opportunities for growth, self-reliance, and sustainable livelihoods.
About the role
We are seeking a passionate and skilled Learning and Development Practitioner to design, deliver, and coordinate impactful training and education programmes. This role will play a key part in advancing our mission by driving adult education initiatives, coordinating tenant support programmes, and developing partnerships that strengthen employability, resilience, and community empowerment.
This position would be based at our Vulamathuba Community Learning Centre and include work across Communicare communities.
Key responsibilities
- Design, implement, and evaluate adult education and skills development programmes.
- Develop lesson plans, training materials, and resources tailored to learner needs.
- Facilitate workshops that create an inclusive and supportive learning environment.
- Assess learner progress, provide constructive feedback, and monitor outcomes.
- Collaborate with staff, tutors, and community partners to support programme success.
- Conduct quality assurance, monitoring, and evaluation of training interventions.
- Supervise and mentor volunteers, interns, and the Learning and Development Officer.
- Maintain accurate programme records, reporting, and compliance documentation.
What we offer
Competitive compensation package and incentive programmes, rewarding your exceptional skills and achievements.
An opportunity to make a meaningful social impact.
- A supportive and values-driven work environment.
Professional growth and development opportunities.
An inclusive workplace where diversity, collaboration and innovation are celebrated.
- The satisfaction of bringing positive changes to people's lives.
EDUCATION and/or EXPERIENCE REQUIREMENTS
The following education is required:
- A relevant 3-year tertiary qualification (NQF Level 6) in Sociology, Social Development, Community Development, Social Science, Education, or Adult Education.
- Minimum 5 years' experience in implementing community development programmes.
- At least 5 years' experience in training facilitation and/or group training.
- Accredited Skills Development Facilitator training is advantageous.
- Knowledge of the National Qualifications Framework and Community Education & Training Centres.
- Strong communication skills in English and one other official language of the Western Cape (Afrikaans or isiXhosa)
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Valid Code EB (08) driver's license.
Join Vulamathuba Empumelelo and be part of a team committed to unlocking opportunities and creating pathways for a better future
Visit the Communicare website, or click on the link below to apply:
Closing date: 10 October 2025
- Please note: Only the most promising candidates will be contacted for an interview.
Learning and Development Specialist
Posted today
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Learning & Development Specialist
The Learning and Development Specialist will design and implement training initiatives that align with organisational goals and enhance employee skills while promoting continuous learning. They will identify skill gaps and create effective training solutions to support employee growth.
Duties & Responsibilities:
- Conduct training needs analyses to identify skills gaps.
- Design and update training programs in various formats (in-person, online, blended) to suit diverse learning styles
- Align training with performance and talent management frameworks.
- Facilitate leadership initiatives like mentoring and succession planning.
- Align training with performance and talent management frameworks.
- Assess the effectiveness of learning initiatives through feedback and performance metrics.
- Prepare reports on training outcomes and ROI.
- Work with departmental managers to identify learning needs and provide solutions.
- Advise management on best practices for learning and development.
- Appointed as the SDF for the organisation
Required Qualifications:
- Bachelor's degree in HR, Education, or related field.
- ODETDP Diploma and registered Skills Development Facilitation (SDF)
- Facilitator and Assessor (EDTP)
- OPETDP Diploma and Registered SDF.
Required Experience & Knowledge
- 8+ years in L&D, ideally in a fast-paced environment like retail or hospitality.
- Understanding of adult learning principles and instructional design
- Strong facilitation, communication, and e-learning proficiency.
Learning and Development Facilitator
Posted today
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Job Description
Key Responsibilities:
· Establish and maintain professional relationships with necessary stakeholders within operations.
· Identify Learning and Development needs through consultation with senior management.
· Facilitate learning through scheduled Learning and Development interventions
· Execute reporting, administration and document control
· Provide a consultation and advisory service to management when needed
· Represent Learning and Development within the divisional forums and keep stakeholders up-to-date regarding relevant matters
· Manage costs in line with Learning and Development cost framework
Key Requirements:
· Knowledge of adult learning principles
· Knowledge of South African learning and development legislation
· Facilitation experience of at least 3 years
· Retail experience will be an advantage
· Learning and Development or HR qualification
· Good planning, interpersonal and analytical skills
· Presentation and Facilitation Skills
· Effective writing and speaking skills in English and another official SA language
· Must have a code 08 driving license and be willing to travel
Job Type: Full-time
Pay: R15 000,00 - R25 000,00 per month
Work Location: In person
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Instructional Design Specialist: Connect Academy: Bellville/Gauteng
Posted today
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Job Description
Who are we?
SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.
What will you do?
This is a specialist role, which is responsible for research, design and development of training content and related workshop material in support of client and/or business requirements and with specific focus on alignment with relevant financial services legislation.
The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.
What will make you successful in this role?
This role is responsible for:
- Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary's business practice
- Participate in relevant committees and forums to influence governance principles, policies and frameworks
- Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
- Assessing instructional needs within the business and identifying applicable solutions to enhance learning
- Design, develop, and deliver learning programme in alignment with business strategy.
- Development of instructional content used to support online, blended, face-to-face, and online self-paced training programs.
- Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth.
- Providing support to the business by integrating technology into the curriculum and working with the business to successfully implement learning technologies.
- Reporting and Analytics
The role will further support with:
- Scoping and managing research and design projects as and when required
- Designing training workshops in relation to content, structure, and process
- Rolling out of new training including pilots and train-the trainer sessions
- Maintaining, updating, and reviewing of existing training content
Qualification and Experience
- Relevant B Degree
- A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
- E-Learning / Graphic Design experience is recommended
- CFP qualification will be advantageous
- Minimum 5 years' experience in Consultancy and/or Broker Practice
- GenAI as it applies to learning and practice development is recommended
- Assessor / Moderator certification is recommended
Knowledge and Skills
- Computers and peripheral devices
- Win and Mobile OS, MS Office, Exchange
- Moodle: LMS
- Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.).
- Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
- Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
- Data analytics and Insights
- E-Learning and blended learning development
- Training assessment and evaluation
- Training Needs Analysis processes
- Financial Services Product Knowledge (Sanlam and competitors)
- Relevant regulatory legislation and compliance knowledge
- Full understanding of the different training qualification frameworks
- Sanlam sales and advice processes
- Research methodology
- Project management
Core Competencies
- Customer Focus
- Collaborate
- Innovation
- Results Driven
- Resilience
Personal Attributes
- Excellent communication skills (verbal and written)
- Detailed minded
- Relationship building and networking
- Structured and good planning skills/co-ordination skills
- Innovative and problem solver
- Decision quality
- Technical professional skills
- Presentation skills
- Influencing ability
- Coaching mindset
- Continuous learning
Turnaround time
- The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
- The closing date for applications is 2 October 2025.
- The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Our commitment to transformation
The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.