1 Facilitation jobs in Cape Town
Systems Support and Training Facilitator
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Job Description
We are looking for a Systems Support and Training Faciitator to be responsible for effective and efficient systems support to users, operations and HOD Support Leaders to ensure seamless processing across all systems.
Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.
We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.
We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.
Minimum Requirements- Higher Certificate or Diploma in a relevant field such as Data Analysis or Information Technology.
- More than 3 years' experience in systems i.e. procurement etc.
- Minimum 2 years' experience in writing of manuals, training users and heads of departments on multiple systems.
- Proven experience working with high-volume users.
- Experience with liaising with developers to further enhance systems
- MS Office proficiency etc.
- Experience working in a multi-skill fast paced changing environment essential.
Technical Support
- Providing technical support to users experiencing challenges with software applications including but not limited to diagnosing and fixing bugs, troubleshooting etc.
- Participating in the planning and implementation of software upgrades and updates.
- Testing new versions of software applications and working with software developers to ensure that changes do not negatively impact the user experience.
- Collaborating with other software developers to resolve issues and improve software applications.
- Participate in meetings with users and software developers, to discuss issues and identify solutions
Systems Administration and Maintenance
- Development of data export templates.
- Provide support to procurement department with system queries.
- Provide access and password resets.
- Procurement System – Feed
- Loading of users, units and general support queries from units i.e. checking of invoices and credit notes etc.
- Liaise with developers in terms of new features and upgrades.
- Provide support to finance regarding invoices and credit notes.
- Provie access on Feed and password reset.
- End to end maintenance and upkeeping of other variety of systems in various department
Training and Deliverable
- Create training manuals for various systems to users, support heads and operations.
- Provide training to users, operations and support heads on how to use sofware applications
- Collaborate closely with Operations and Finance teams to maintain accurate user informations and data.
- Respond to user inquiries regarding input and processing on all company systems in a timely and professional manner
- Build positive relationship with internal and external stakeholders
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