Explore exciting training and development job opportunities in 17 Training And Development jobs in Cape Town
QA Learning and Development Specialist/Lead
Posted 1 day ago
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Job Description
The purpose of the Quality Assurance and Learning & Development (QA & L&D) Lead role is to ensure the consistent delivery of high-quality, compliant, and student-centered support in the contact center environment. This is achieved through rigorous quality assurance practices, performance monitoring, and the instructional design, development and delivery of impactful onboarding and continuous learning programmes. The role drives excellence in non-academic student support including onboarding, registration, payment queries, system navigation, and general student lifecycle support by equipping agents with the knowledge, tools, and capabilities needed to consistently meet service standards.
Responsibilities:
Student experience
- Conduct regular evaluations of call, chat, email, and WhatsApp interactions to assess student experience, service tone, and professionalism.
- Identify common pain points or student frustrations from evaluated interactions to inform coaching and training.
(Supports KPI: Agent QA Scores, Stakeholder Satisfaction)
Quality assurance:
- Develop and implement Quality Assurance frameworks and evaluation criteria aligned to institutional service standards and compliance protocols.
- Assess agent interactions (across all channels) to evaluate quality, adherence to SOPs, and compliance with POPIA.
- Provide timely, constructive feedback to supervisors and agents based on Quality Assurance insights.
- Maintain Quality Assurance dashboards and documentation to monitor trends and track individual/team quality performance.
- Partner with supervisors and managers to address underperformance and ensure consistent quality delivery.(Supports KPIs: QA Evaluation Completion, Agent QA Scores, Compliance)
Learning and development:
- Apply instructional design methodologies to design and deliver onboarding programmes to ensure new hires are equipped to support students using core systems (SIS, LMS) and aligned to service expectations. (In collaboration with central L&D)
- Create and update training materials, quick reference guides, job aids, and microlearning content specific to the Student Engagement Hub ensuring alignment with best practices in instructional design.
- Facilitate regular refresher training and targeted upskilling based on Quality Assurance results, new processes, or system changes.
- Collaborate with internal departments (e.g., IT, Academic, Exams) to ensure training content is accurate and operationally relevant.
- Evaluate training impact through post-training assessments, knowledge checks, and performance outcomes.
- Manage the SEH Academy, ensuring structured and ongoing learning journeys for staff.(Supports KPIs: New Hire Readiness, Training Effectiveness, Training Sessions)
Reporting and compliance
- Maintain detailed records of training attendance, Quality Assurance results, coaching sessions, and compliance tracking.
- Use Quality Assurance and Learning & Development data to inform and support performance improvement plans.
- Ensure all training and Quality Assurance practices are fully compliant with POPIA, institutional policies, and internal risk protocols.
- Deliver soft skills training, coaching sessions, knowledge assessments, and competency-based evaluations (including for recruitment and selection).(Supports KPIs: Compliance, Training Effectiveness, Stakeholder Satisfaction)
Qualifications, experience and skills:
- A relevant tertiary qualification (e.g., Education, Learning & Development, Business Administration, or related field).
- Minimum 3–5 years of experience in a contact centre environment, with at least 2 years in a Quality Assurance or Learning & Development field.
- Experience in a higher education or student support setting is highly advantageous.
- Demonstrated ability to design and implement Quality Assurance, instructional design and training systems.
- Experience applying instructional design principles to create engaging, learning-centered training solutions in contact centre or higher education environments.
- Proven capability in facilitating performance improvement through coaching and structured learning.
- Strong knowledge of contact centre systems and tools (e.g., CRM, LMS, SIS).
Competencies
- Facilitation and coaching: Delivers engaging training and development sessions and supports learning retention through coaching.
- Quality Assurance and documentation : Designs and maintains QA processes with precision and structure.
- Learning and Instructional Design : Applies adult learning principles and instructional design frameworks to create impactful learning content.
- Communication: Communicates clearly and empathetically across diverse teams and stakeholders.
- Data-Driven Insight : Interprets QA and performance data to drive targeted improvement.
- Service Mindset : Demonstrates empathy and a strong commitment to improving student experience.
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Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements
Learning and Development Content Creator / Instructional Designer- Montague Gardens, Cape town
Posted 1 day ago
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Job Description
My client, a leading and well-known company based in Montague Gardens, Cape Town requires a competent instructional Designer/ Content Creator to join their team.
Do you have a passion for creating engaging learning experiences that inspire people to grow? Were looking for a dynamic Instructional Designer /Content Developer to join our Learning & Development team.
In this role, youll be responsible for designing and maintaining innovative training content, managing our Learning Management System and driving employee engagement through our internal employee engagement platform.
What Youll Do
· Design and develop interactive training materials that bring learning to life.
· Update and refresh existing content to ensure accuracy and relevance.
· Manage and upload content onto the LMS, tracking learner progress and reporting on effectiveness.
· Provide data-driven insights through LMS reports and analytics.
· Act as administrator for our employee engagement platform, creating engaging content and fostering employee interaction.
Requirements
Strong instructional design skills and understanding of adult learning principles.
Proficiency in the following platforms is essential:
Articulate (for eLearning authoring)
Vyond (for animated learning videos)
Canva (for design and creative layouts)
Google Docs (for collaboration and content creation)
Cognito (for forms and interactive assessments)
Experience managing LMS content and generating reports.
Excellent written communication skills with attention to detail.
Creative mindset with the ability to turn complex information into simple, engaging learning.
SA Citizens only
Must have a valid driver'''s license
Must be Criminal Clear
Must reside in the Greater Cape Town area
Why Join?
· Be part of a forward-thinking Learning & Development team.
· Work in a collaborative environment where creativity and innovation are valued.
· Play a key role in shaping the learning journey of employees across the organisation.
Learning and Development Content Creator / Instructional Designer- Montague Gardens, Cape town
Posted 5 days ago
Job Viewed
Job Description
My client, a leading and well-known company based in Montague Gardens, Cape Town requires a competent instructional Designer/ Content Creator to join their team.
Do you have a passion for creating engaging learning experiences that inspire people to grow? Were looking for a dynamic Instructional Designer /Content Developer to join our Learning & Development team.
In this role, youll be responsible for designing and maintaining innovative training content, managing our Learning Management System and driving employee engagement through our internal employee engagement platform.
What Youll Do
· Design and develop interactive training materials that bring learning to life.
· Update and refresh existing content to ensure accuracy and relevance.
· Manage and upload content onto the LMS, tracking learner progress and reporting on effectiveness.
· Provide data-driven insights through LMS reports and analytics.
· Act as administrator for our employee engagement platform, creating engaging content and fostering employee interaction.
Requirements
Strong instructional design skills and understanding of adult learning principles.
Proficiency in the following platforms is essential:
Articulate (for eLearning authoring)
Vyond (for animated learning videos)
Canva (for design and creative layouts)
Google Docs (for collaboration and content creation)
Cognito (for forms and interactive assessments)
Experience managing LMS content and generating reports.
Excellent written communication skills with attention to detail.
Creative mindset with the ability to turn complex information into simple, engaging learning.
SA Citizens only
Must have a valid driver'''s license
Must be Criminal Clear
Must reside in the Greater Cape Town area
Why Join?
· Be part of a forward-thinking Learning & Development team.
· Work in a collaborative environment where creativity and innovation are valued.
· Play a key role in shaping the learning journey of employees across the organisation.
Business Development Manager
Posted 5 days ago
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Job Description
Business Development Manager
Basic Salary: R35,000 per month + Uncapped Commission
Working Hours: UK Hours
Location: Gardens, Cape Town (Office-Based)
About The Legends Agency
As a fast-growing Employer of Record firm serving international markets, we operate in a KPI-driven, performance-focused environment where top performers thrive and earn big.
We are seeking an ambitious Business Development Manager to join our Employer of Record (EOR) team in Gardens, Cape Town. This is a high-impact, office-based role for someone who thrives on closing deals, hitting targets, and driving business growth. You will be responsible for selling EOR services to UK-based companies, helping them hire top South African talent through The Legends Agency. This is a hunter role and not a farmer role; you will be responsible for hunting and closing business.
Key Responsibilities
- Drive new business acquisition by selling EOR services to UK businesses.
- Build and manage relationships with decision-makers, HR leaders, and hiring managers.
- Use Close CRM to track leads, opportunities, and pipeline progress.
- Collaborate with the delivery team through Manatal ATS to ensure seamless client-candidate communication.
- Communicate and coordinate via Slack, Google Docs, and Office 365.
- Consistently meet and exceed weekly and monthly KPIs for outreach, meetings, and revenue targets.
- Develop a deep understanding of client hiring needs and position our EOR solutions as the answer.
Requirements
- Minimum 3 years B2B sales or business development experience, ideally in recruitment, staffing, or professional services.
- Proven record of meeting or exceeding sales targets.
- Strong communication and negotiation skills.
- Excellent written and verbal English (UK client base).
- Tech-savvy, confident using Close CRM, Manatal ATS, Slack, Office 365, and Google Workspace.
- Driven by results, resilience, and reward.
- Must be based in Cape Town and able to work from our Gardens office.
What We Offer
- Competitive R35,000 basic salary.
- Uncapped commission earn without limits.
- A high-performance culture where achievers are recognized and rewarded.
- Work with an energetic, international team servicing UK clients.
- Excellent career growth opportunities in a rapidly expanding agency.
Business Development Manager
Posted 22 days ago
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Job Description
Business Development Manager
Drive growth in the UK legal sector with a forward-thinking firm
Remote (South Africa) | R30,000 R38,000 equivalent | Legal Services | Mid-Senior Level
About Us
Our client are a UK-focused legal services provider supporting individuals and businesses with clear, practical solutions. With expertise across multiple areas of law, we combine professional knowledge with a modern, people-first approach. Our mission is to deliver trusted advice while building lasting client relationships.
The Role: Business Development Manager
The Mid-Senior Business Development Manager will be instrumental in expanding our presence across the UK market. This role focuses on identifying opportunities, securing new business, and nurturing long-term relationships with senior-level clients in the legal sector. Working remotely from South Africa, you will develop strategies, lead campaigns, and manage the full business development cycle to drive growth.
Key Responsibilities
Develop and implement business development strategies to grow our UK presence
Generate leads through LinkedIn campaigns, email marketing, outbound calls, and networking initiatives
Build and maintain strong relationships with law firms, in-house legal teams, and decision-makers
Research market trends, competitor activity, and client needs to shape strategy
Collaborate with leadership on targeted campaigns aligned with growth objectives
Manage the full business development cycle from prospecting to closing agreements
Represent the company with professionalism, ensuring trust and credibility in every interaction
About You
Proven track record in business development, ideally within the legal sector
Experience working with the UK market (essential for success in this role)
Strong network of contacts across UK law firms and in-house legal teams
Skilled in LinkedIn campaigns, digital outreach, and email marketing tools
Excellent communication, negotiation, and relationship-building abilities
Confident in outbound calling to secure discovery calls and client meetings
Self-motivated, results-driven, and able to work independently
Strong organisational and time-management skills
New Development Manager - Conveyancer
Posted 6 days ago
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Job Description
New Development Manager - Conveyancer
Join our client in the N/subs as a Developments Manager - Conveyancer with 4-6 years of experience in the property sector. Responsible for overseeing the efficiency of the Developments department and managing various business processes and strategies. Report to: Manager
Seniority Level: Mid Career (4 - 6 yrs exp)
Type: Permanent
Duties and Responsibilities:
Ensure efficient management of the Developments department
Generate leads and share market intelligence
Understand diverse business processes and strategies
Identify and address problem areas, escalating to Directors when necessary
Manage all HR related matters and internal systems
Train new staff on internal programs and systems Requirements:
- Admitted Attorney and Conveyancer
- Minimum of 5 years experience as a Development Manager
Software Development Manager (EC2)
Posted 6 days ago
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Job Description
Come help us build automation that manages millions of hosts for Amazon.
The Managed Fleets team abstracts host and fleet management away from thousands of service teams across Amazon, freeing up engineers to build services and deliver value to our customers. To achieve this requires us to innovate and keep abreast with the latest cutting-edge technologies.
We are looking for a proven leader to help lead teams of exceptional software engineers to tackle some of the hardest problems at global scale. We want someone who has a proven record of delivering highly operable and maintainable software on time, has relentlessly high standards for themselves and everyone around them and who will drive engineering best practices throughout the team while constantly looking for ways to make the systems we own better.
The ideal candidate will look like this.
- Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.
- Enjoys being a great people manager. i.e., building, motivating and mentoring a world-class software engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.
- Brings a strong set of project & product management experience.
- The successful candidate will create a team vision and product roadmap and set SMART goals for the team and individuals alike.
- You will be intensely customer focused: you understand your customers' challenges and are constantly looking for ways to solve them.
- You have great communication skills, and enjoy working in a fast-paced, collaborative team environment.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in engineering team management
- Experience in engineering
- Experience in leading the definition and development of multi tier web services
- Experience partnering with product and program management teams
Preferred Qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Business Development Manager - Remote
Posted today
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Job Description
Location: Remote
Compensation: Base + Commission (OTE 35,000 - 130,000 Rand)
Company: Lead Generation Group
Are you a self-starter who thrives in fast-paced, high-performance environments?
Do you treat sales like a craft — constantly refining your pitch, your follow-ups, and your process?
LGG is growing fast, and we’re looking for a Business Development Manager who can own the sales cycle, speak consultatively with decision-makers, and consistently turn qualified leads into closed deals.
What You’ll Be DoingRunning qualified discovery and demo calls with inbound and outbound leads.
Closing high-ticket deals (typically £1k–£k+)
Working closely with our campaign and delivery team to ensure smooth handover and client satisfaction.
Feeding back insights from sales conversations to improve targeting and messaging.
Managing your pipeline using our CRM (Hubspot) with precision.
Continuously refining your scripts, objection-handling, and pitch strategy.
Has 2+ years of B2B sales or closing experience , ideally in SaaS, digital services, or consulting.
Is comfortable selling over video interview and can manage a consultative sales process end-to-end.
Can demonstrate a track record of hitting or exceeding targets — with metrics to back it up.
Has worked with CRMs like HubSpot, Salesforce, or Close.
Can write well, speak with clarity, and present ideas in a persuasive, confident way.
Is hungry to grow , learn, and challenge themselves daily.
Have closed deals over £5k+ ith 1–3 call close cycles.
Have created your own sales scripts or improved sales processes.
Are familiar with NEPQ, SPIN, or other consultative sales methodologies.
Have worked remotely or with international clients.
At LGG, we challenge assumptions, own our outcomes, and cut the nonsense .
We’re a team of smart operators who care deeply about delivering results, thinking long-term, and building things that last.
We’ve helped dozens of B2B companies unlock growth through intelligent lead generation — and now we’re scaling our sales team to match.
What’s in It for YouUncapped commission with strong inbound and outbound lead support .
Full access to our playbooks, systems, and tools.
Tight feedback loops with our delivery and strategy teams — no silos .
A high-performance, no-fluff team environment where you’ll be trusted to do your best work .
Flexibility, autonomy, and real opportunities to grow as we scale globally.
Business Development Manager IT & Office Automation
Posted 20 days ago
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Job Description
What you will do
Build your own pipeline of SME & corporate clients
Win business through cold calls, networking & face-to-face pitches
Sell tailored IT & automation solutions that solve real problems
Negotiate rental finance & SLAs like a pro
Manage accounts, build loyalty, and grow revenue
Crush monthly & quarterly targets and get rewarded for it
3+ years B2B sales success (OA/IT experience a bonus)
A hunter mentality you know how to chase and close
Strong negotiator with real deal-closing confidence
Tech-savvy and able to make complex solutions simple
Fluent in English & Afrikaans
Own reliable car + business-use insurance (non-negotiable)
Drivers licence + willingness to travel your region
If you're ambitious, fearless, and ready to take your sales career to the next level apply now!
Head - Learning & Development
Posted today
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The Western Cape Blood Service is a non-profit organisation whose mission is to collect, process and distribute blood and blood products throughout the Western Cape.
A permanent vacancy exists for a Head – Learning & Development - based at the Service's HQ (Paterson Grade D3).
Reporting to the Chief Executive Officer/Medical Director, the successful incumbent will be responsible for the leadership and management of the Learning & Development Department at WCBS.
Purpose of the job:
To oversee the design, implementation, and continuous improvement of training and development programs aligned with WCBS's strategic goals. This includes managing national training accreditations, professional development, and quality assurance in accordance with HPCSA and SAQA standards.
Key Responsibilities:
? Develop and implement a training strategy aligned to WCBS's goals and legislative requirements.
? Oversee development, review, and alignment of course content with HPCSA and SAQA standards, for staff to achieve relevant qualification in Immunohematology.
? Manage audit processes and maintain accreditation with SANAS, HPCSA, and relevant authorities.
? Oversee the submission of the annual Workplace Skills Plan (WSP) and Annual Training Report (ATR) to the Health and Welfare SETA.
? Manage the budget for the Learning & Development department and ensure effective cost management.
? Manage, mentor, and evaluate the training team to ensure high performance and compliance.
? Drive the implementation of internal programs related to training, professional development, health, safety, and quality.
Minimum Requirements:
? National Diploma or B-Tech in Biomedical Technology and current registration with HPCSA, OR
? Bachelor's degree (or equivalent) in Health Sciences or a closely related field
? Formal qualification in Workplace Skills Facilitator
? Minimum 5 years' experience in immunohematology at a senior supervisory or management level, OR
? At least 5 years' leadership experience, in an environment involving the co-ordination and management of varied and highly regulated work outputs.
? Previous experience in a blood service or healthcare environment may be an advantage.
Skills and Competencies:
? Strong understanding of training compliance and accreditation processes
? Strategic thinking with the ability to align training initiatives to business needs
? Effective people management and mentoring skills
? Budget planning and cost control
? Excellent communication and report-writing skills
? Knowledge of applicable legislation and training standards (HPCSA, SAQA, SANAS, SETA)
As part of the recruitment and selection process, you will be required to complete a psychometric assessment.
Western Cape Blood Service is an equal opportunity employer. Kindly visit our website, and follow the links to apply. Please note that no emails or hand delivered applications will be accepted.
Should you not receive feedback within 4 weeks of submitting your application, please consider this as unsuccessful.
Closing date: 27 October 2025