837 Training And Development jobs in South Africa

Our client is currently looking for someone to enhance their partnership capability across internal and external stakeholder groups. The client has developed aPartnership Philosophy and Framework , and is now seeking a credible and experiencedTraining Provider or Consultancy to co-develop and implement a comprehensive, fit-for-purpose training solution.

The appointed provider will be responsible for collaboratively designing, developing, and delivering amulti-tiered training program that aligns with the client’s partnership vision and strategic objectives.

Key components include:

• Co-design training content aligned with the client's existingPartnership Philosophy and Framework
• Develop toolkits, facilitator guides, and learner materials
• Tailor content for role-specific and stakeholder-specific scenarios

• Build a scalable training roadmap (virtual, in-person, blended as needed)
• Propose a phased rollout plan for:
  • Revenue-generating partnerships
  • Service-oriented partnerships
  • Internal functional teams (e.g., legal, compliance, operations)
  • External partners and vendors

• Adapt delivery formats to cater to various audiences (executives, managers, front-line staff)
• Localise content to reflect industry practices and regulatory context in the life insurance space

We are seeking aTraining Provider or Consultancy with:

• Proven experience in designing and delivering training forpartnership management , stakeholder engagement, or strategic collaboration
• Knowledge oflife insurance or financial services (preferred)
• Experience inadult learning methodologies andexperiential learning design
• A strongtrack record of program implementation , with references available on request

Our client is currently looking for someone to enhance their partnership capability across internal and external stakeholder groups. The client has developed a Partnership Philosophy and Framework , and is now seeking a credible and experienced Training Provider or Consultancy to co-develop and implement a comprehensive, fit-for-purpose training solution.

The appointed provider will be responsible for collaboratively designing, developing, and delivering a multi-tiered training program that aligns with the client’s partnership vision and strategic objectives.

Key components include:

• Co-design training content aligned with the client's existing Partnership Philosophy and Framework
• Develop toolkits, facilitator guides, and learner materials
• Tailor content for role-specific and stakeholder-specific scenarios

• Build a scalable training roadmap (virtual, in-person, blended as needed)
• Propose a phased rollout plan for:
  • Revenue-generating partnerships
  • Service-oriented partnerships
  • Internal functional teams (e.g., legal, compliance, operations)
  • External partners and vendors

• Adapt delivery formats to cater to various audiences (executives, managers, front-line staff)
• Localise content to reflect industry practices and regulatory context in the life insurance space

We are seeking a Training Provider or Consultancy with:

• Proven experience in designing and delivering training for partnership management , stakeholder engagement, or strategic collaboration
• Knowledge of life insurance or financial services (preferred)
• Experience in adult learning methodologies and experiential learning design
• A strong track record of program implementation , with references available on request

• Quality Control
• Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
• Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
• Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
• Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.
  
  

• Operational Coordination
• Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
• Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
• Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
  
  

• Reporting & Administration
• Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
  
  

• Team Leadership
• Lead, guide, and support a team of teachers.
• Handle scheduling, training, quality assurance, and performance evaluation of team members.
  

• Bachelor's Degree in any field
• Ideally looking for 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN
  
  

• Monday - Thursday 07:00 - 19:00 SAST
• Monday - Thursday 19:00 - 07:00 SAST
• Friday - Sunday 07:00 - 19:00 SAST
• Friday - Sunday 19:00 - 07:00 SAST
  
  

• R10 000 – R17 000 per month (based on shift, experience and qualifications)
  
  

• Training Needs Analysis
• Training Program Design
• Training Delivery
• Training Evaluation
• Training Administration
• Stakeholder Engagement
• Compliance Training
• Onboarding and Offboarding
• Continuous Improvement
• Employment Equity

• National Diploma in Human Resource Management/Development
• Minimum 3 years experience as a Training Officer in a Manufacturing environment.

• Skills Development Planning and Reporting
• Conduct an annual training needs analysis across all departments in SAMSA to identify skills gaps and training needs within the organisation.
• Develop and maintain a Training Matrix that is aligned with individual and organisational training needs, as well as performance management and talent development strategies.
• Coordinate all preparation for the Workplace Skills Plan (WSP) and the Annual Training Report (ATR) and ensure that both are submitted to TETA within the required timeframes.
• Monitor and report on the implementation of the WSP throughout the year.
• Prepare and present quarterly training updates to the SAMSA Skills Development and Employment Equity Committee.
• Develop and conduct basic in-house training based on client needs
• Verify training requisitions against IDPs, the WSP and/or the Training Matrix.
• Coordinate internal and external training programs, including logistics, scheduling, and attendance.
• Source and manage relationships with accredited training providers.
• Conduct post-training assessments, surveys, and feedback sessions to evaluate the effectiveness of training programs.
• Apply for discretionary and mandatory grants through TETA and track funding usage.
• Facilitate TETA audits and respond to any queries or compliance issues.
• Represent SAMSA at TETA meetings, industry working groups, and training stakeholder meetings.
• Interns and Work Exposure Candidates;
• Collaborate with HC Business Partners and Line Managers to identify placement needs for interns and candidates seeking workplace exposure.            
• A tively participate in the recruitment process, including preparing job adverts, screening applications, scheduling interviews,       sitting on interview panels, and preparing employment contracts.
Track workplace performance of interns and learners through regular check-ins, assessments, and progress reports.
• Identify performance gaps or challenges early and coordinate remedial support in consultation with mentors, supervisors, or      training providers.
< i>Bursaries:
• Provide guidance and support to prospective bursary applicants by explaining the eligibility criteria, required documentation, and application procedures.
• Screen and evaluate bursary applications against set criteria to create a shortlist of eligible candidates.
• Facilitate the bursary approval process by preparing submission packs.
• Draft, issue, and track bursary agreements, ensuring all contractual terms are in line with organisational policy and legislative requirements.
• Maintain a database of bursary recipients and monitor compliance with academic and contractual obligations.
• Design, coordinate, and facilitate the induction program for all new employees to ensure a smooth integration into SAMSA’s culture and operational environment.
li>Prepare all relevant materials, including welcome packs, training manuals, policy documents, and digital resources.
• Process purchase requisitions and purchase orders for training providers in line with the SAMSA’s procurement policy.
li>Track training-related invoices, verify invoices against delivered services, and liaise with the Finance department regarding payment.
• Prepare training requisition files (invoices, proof of payment, CSD proof, BBBEE certificates, accreditation certificates, declaration of interest).
• Maintain up to date training records i.e. courses attended, completion certificates, etc.
• Maintain a database of completed, current and planned long term training.
• Coordinate training documentation required for internal/external audits and the BBBEE verification process.
• Prepare monthly, quarterly, and annual training reports.
• Conduct qualification verifications.

QUALIFICATIONS 

• Higher Certificate in Human Resources Management or any related qualification (NQF 5)
• National Diploma in Human Resource Management or any related qualification (NQF 6) would be an added advantage
• Registered as Skills Development Facilitator (SDF) would be an added advantage

EXPERIENCE

• 5 to 7 years related experience in a Training and Development role. This should include engaging with SETAs, compiling and submitting WSPs and ATRs, grant applications, and practical training delivery.

COMPETENCIES

• Knowledge of the Skills Development Act, Skills Development Levies Act, SAQA Act and the NQF.
• Knowledge of Training Needs Analysis (TNA) methodologies.
• Understanding of learning methodologies (e.g. blended learning, e-learning, on-the-job training).
• Knowledge of the submission requirements and audit criteria for WSP/ATR documentation.
• Understanding of mandatory/discretionary grant processes.
• Knowledge of the skills development element of the B-BBEE scorecard.
• Knowledge of HR Information Management and Learning Systems
• Strong planning, coordination, and project management skills
• Excellent communication and presentation skills
• Sound interpersonal skills, with the ability to engage employees at all levels
• Ability to design and facilitate training programs
• Strong analytical and problem-solving skills
• Attention to detail
• Reporting skills
• Computer literacy
• Proficient in using HRIS, Learning Management Systems (LMS), and SETA portals.

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FIXED-TERM CONTRACT FOR TWELVE (12) MONTHS

As we are committed to Employment Equity in our employment practices, it is our intention to appoint individuals with the aim of meeting our Equity objectives. Preference will be given to African Males, White Females and persons living with disability to achieve the objectives of Employment Equity.

CLOSING DATE: 08 JULY 2025

For any related queries regarding this position, please contact Ms Zanele Zwane at . 

Are you a well-presented, seasoned expert in training and development, with over 5 years of experience in a senior capacity? Do you possess a proven track record in cultivating national customer service teams to deliver unparalleled guest experiences?

We're on the lookout for a talented individual to spearhead training initiatives with finesse and expertise. If you're skilled in crafting meticulously tailored training materials in impeccable English, adept at teaching and facilitating large groups, and passionate about skills development, we want you!

A background in customer relationship management and/or HR qualifications will be a significant advantage.

But it's not just about qualifications – we're seeking someone who embodies exceptional communication skills, resourcefulness, and a genuine passion for empowering others. If you possess high emotional intelligence and empathy, you'll thrive in our collaborative and supportive environment.

• Resolve all training requirements for various customer operations.
• Develop and maintain documents for various processes and assist in preparing appropriate development plans for the same.
• Provide optimal level of customer service to all customers.
• Design and maintain training courses for all materials and develop appropriate computer applications for manuals.
• Coordinate with various employees and provide feedback to all stakeholders.
• Maintain high-level knowledge of products and services.
• Facilitate in providing training sessions, develop appropriate objectives, and ensure achievement for same.
• Provide training to all operations teams as per requirement.
• Maintain records of all associated training materials and manuals.
• Provide technical support to all recruits and provide training on all human resources related to the job.
• Monitor all client issues and provide training to resolve all service-related queries.
• Ensure optimal levels of customer satisfaction and compile all feedback to analyse the work of employees.
• Provide support to all national and regional training programs.
• Participate in various team and store meetings.
• Manage a national service team.
• Drive consistency across the country.
• Implement incentive drives.
• Drive company culture.

• 5 years in a Senior Training Capacity.
• Background in developing teams, ideally in Customer Service within the Hospitality industry (Not essential).
• Well-written training materials in above-average English language skills.
• Background in teaching and facilitation to large groups.
• Skills development.
• Knowledge of EE submissions and all training and skills-related legislation.
• Budgeting and cost analysis for the whole department.
• Customer Relationship Management and HR Management qualification or related.
• Excellent communicator, resourceful, and passionate.
• High emotional intelligence and empathy skills.

Annually

• HR Services, Recruitment & Selection