6 Organizational Development jobs in Cape Town
IPCM Operations Manager (Incident, Problem, and Change Management)
Posted 6 days ago
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Job Description
We are Kocho
Kocho recognises that technology alone does not deliver change. We offer technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.
Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right.
Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set, and experience. We consider all suitable candidates regardless of age, sex, gender reassignment, race, religious beliefs, marital status, disability, sexual orientation, or any other protected characteristic. This mindset aligns with our company values as we understand that we are Better Together.
The IPCM Operations Manager is responsible for the strategic oversight and operational execution of IPCM processes. This includes managing a team, evolving processes, setting strategic direction, and ensuring organisational performance metrics are achieved.
Key Responsibilities:
- Lead and manage a team of IPCM professionals, providing mentorship, guidance, and clear objectives.
- Oversee major incident management to ensure effective and timely resolution of incidents, minimising business disruption.
- Direct the problem management process to identify and address root causes, ensuring system reliability and preventing recurrences.
- Manage the change management process to ensure controlled implementation of changes with minimal risk.
- Set strategic direction for IPCM processes, ensuring alignment with organisational goals and industry best practices.
- Develop and monitor IPCM performance metrics, providing regular reports to senior management.
- Engage with key stakeholders across the business and offshore teams to foster collaboration and alignment.
- Continuously improve IPCM processes using data-driven insights, best practices, and emerging technologies.
Qualifications & Skills:
- Proven experience in major incident, problem, and change management with a history of process improvement.
- Strong leadership and operational management skills with the ability to inspire high performance.
- Excellent analytical, problem-solving, and decision-making abilities with a data-driven approach.
- Effective communication and stakeholder engagement skills across multiple regions.
- ITIL certification or equivalent knowledge.
IPCM Operations Manager (Incident, Problem, and Change Management)
Posted 8 days ago
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Job Description
Lead and mentor an IPCM team with clear objectives and guidance.
Oversee major incident management to minimise disruption.
Direct problem management to resolve root causes and improve system reliability.
Manage controlled change implementations with minimal risk.
Define and execute IPCM strategy aligned to organisational goals.
Monitor performance metrics and report to senior leadership.
Foster collaboration across global stakeholders and teams.
Continuously improve processes using data-driven insights and best practices.
Skills & Experience:
Proven background in incident, problem, and change management.
Strong leadership and operational management capabilities.
Analytical and data-driven decision-making approach.
Skilled communicator with global stakeholder engagement experience.
ITIL certification.
Qualification:
Relevant IT/Management qualification and ITIL certification.
Contact Kauthar Marcus on
IPCM Operations Manager (Incident, Problem & Change Management) Remote
Posted 9 days ago
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Job Description
Take command of incident, problems, and change management.
Shape processes that protect stability and unlock transformation.
A leadership role where strategy meets execution.
Skills & Experience:
Proven experience in incident, problem, and change management
Leadership and operational management background
Strong analytical, problem-solving, and decision-making skills
Excellent communication and stakeholder engagement across regions
ITIL knowledge or certification
Qualification:
Relevant IT-related degree or diploma
ITIL certification or equivalent highly advantageous
Contact DYLAN MAWONA on
Training Coordinator - Learning and Development
Posted 10 days ago
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Job Description
Electrum is the next-generation payments technology company that provides cloud-native software to optimise the processing of financial transactions. Since 2012, we have established ourselves as a respected payments technology partner through our deep expertise and track record in delivering trusted enterprise-grade payments solutions.
We’ve built a reputation in providing solutions for high-volume, low-value payment schemes and services that enable our clients to deliver to their customers at scale. We love that the projects we work on touch the lives of millions of South Africans daily, making a real difference.
We hire the best of the best and we offer great opportunities for personal growth and career progression.
The OpportunityThe Training Administrator plays an integral role within our dynamic and fast-paced organisation, supporting a collaborative team in a rapidly growing environment. This position is responsible for coordinating and managing all aspects of training programs — from efficient logistical arrangements and accurate record-keeping to comprehensive learner support and strict adherence to compliance requirements. Additionally, you will provide essential administrative assistance to the knowledge and learning team, contributing to a culture of continuous development, teamwork, and professional growth (with plenty of coffee along the way).
The roleIn this role, you will be instrumental in the seamless delivery of both in-person and virtual learning experiences. You'll maintain accurate documentation, contribute to vital skills development initiatives, and leverage your passion for educational technology, e-learning administration, and content design to make a real impact.
- Schedule and coordinate all training sessions, events, and workshops, both in-person and virtual, covering various training types.
- Manage training calendars, communications, logistical arrangements (venues, equipment, catering), registrations, and attendance.
- Coordinate effectively with internal trainers, external providers, speakers, and participants for seamless program delivery.
- Process invoices and manage procurement related to all training activities.
- Maintain comprehensive and accurate training records, including attendance, completion rates, feedback, and assessments.
- Develop and maintain training resources, including a knowledge base, and prepare training-related communications and reports.
- Serve as the primary point of contact for employee training inquiries and provide support to learners and instructors.
- Administer and manage the Learning Management System (LMS), including course setup, grading, and technical support.
- Assess the effectiveness of e-learning programs and stay updated with emerging e-learning technologies.
- Ensure all training activities comply with internal policies and external regulations, and assist with skills development reporting and SETA compliance.
You will need the following:
- Degree in Human Resource Development, Training Management, or a related field
- Minimum of 2-3 years’ experience in a training coordination role
- Sound understanding of Skills Development legislation, BBBEE scorecard, and WSP/ATR processes
- Proficient in Learning Management System administration
- Strong administrative and reporting skills
- Strong digital skills including a good understanding of the features of the following packages : Google Suite/Microsoft Office, Zoom
It would be a bonus if you also have experience with E-Learning content Development Tools experience such as Articulate Storyline and Adobe Captivate, Camtasia, CreateStudio
A good work-life balance is very important at Electrum. To help you manage your own time and energy, Electrum offers benefits such as:
Flexibility around core working hours (nature of flexibility is negotiated per role based on business needs
Daily cooked lunches and a stocked kitchen for the mid-day nibbles
Team socialising, getaways, and social outings
We have created a safe, transparent environment where we know mistakes happen, and that’s okay. We even have a 3 step approach to dealing with them:
Tell everyone about it
Fix the mistake
Tell everyone about the solution
You are responsible for your actions – both the successes and the failures.
#J-18808-LjbffrTraining coordinator - learning and development
Posted today
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Training coordinator - learning and development
Posted today
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