14 Learning And Development Specialist jobs in Cape Town

Are you a passionate and knowledgeable nursing professional with a flair for teaching and mentoring? Join a reputable private healthcare group in Cape Town as a Clinical Training Specialist. In this role, you will be responsible for facilitating clinical training, promoting best practice standards, and ensuring continuous professional development within the nursing team. Diploma/Degree in Nursing Post-basic in Education essential Post-basic in related specialty advantageous Prior experience as a Clinical Training Specialist preferred SANC registered

Customer Enablement & Training Specialist About the Role

We are looking for a Customer Enablement & Training Specialist to help enterprise marketing teams successfully adopt a modern workflow and automation platform. This role combines training, onboarding, and marketing operations .

You will guide new customers through onboarding, run client training sessions and cohort programs, and build playbooks that make adoption simple and repeatable. The ideal candidate is a natural teacher and enabler who enjoys helping marketing teams master technical workflows and use them to drive real business outcomes.

What You’ll Do

• Deliver training sessions, onboarding programs, and cohort-based workshops for enterprise clients.

• Own customer onboarding from first login to full adoption.

• Translate technical workflows into simple, actionable steps for marketing and content teams.

• Build and maintain enablement playbooks to scale customer success.

• Support inbound marketing operations, including CRM workflows, campaign automation, and reporting (HubSpot or similar).

• Partner with marketing and content teams on SEO and content enablement projects .

Requirements

• 2+ years in marketing operations, customer success, or product enablement , ideally within SaaS or agencies.

• Hands-on experience with HubSpot or other CRM/marketing automation platforms .

• Proven experience running client-facing training sessions, onboarding, or workshops .

• Strong foundation in SEO and content creation .

• Proficiency in SQL and Python (must be able to use both in workflows and training contexts).

• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.

• A teacher/educator mindset who enjoys enabling others and building scalable processes.

Why This Role is Exciting

• Work directly with enterprise marketing teams at well-known global companies.

• Develop high-demand skills in AI-driven workflow automation .

• Be part of a fast-scaling technology company with strong market fit and funding.

• Play a central role in helping modern marketers adopt cutting-edge technology.

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Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

To design, develop, implement, and evaluate comprehensive training programs that enhance employee performance and support Woolworths Foods goals. The FOOD ACADEMY TRAINING SPECIALIST will possess excellent facilitation abilities, strong instructional design skills, and a strategic mindset to align training initiatives with business needs.

• Design and deliver engaging learning experiences using various methods (in-person, virtual, e-learning, blended).
• Conduct training needs assessments to identify skill gaps and recommend appropriate learning interventions.
• Collaborate with Centres of Excellence in Foods to ensure training material is up to date and to assist with the process of developing new material:
• Regular engagement with SME (subject matter experts) to understand impact of system or process changes on training material
• Quickly grasp system or process changes to be able to train users
• Liaise with training material specialists to provide input for material development and ensure content is recent and presented in a clear and concise manner
• Tailor training material to specific audiences as required
• Develop training material for small implementations or changes
• Consult on any required changes to on-boarding and Trainee Programmes
• Assist line managers and new employees/graduates/Trainees to understand and use the Programmes effectively and to assign a buddy (if applicable in the function)
• Provide mentoring to individuals as needed and as capacity allows
• Liaise with Foods HR and the Administrative Assistant of the Foods Academy to identify all new appointments and role moves that will require training
• Develop a Training calendar per month based on the training requirements
• Ensure that the Administrative Assistant have the correct information to send all line managers impacted by appointments or moves emails with training details, to send electronic invites and to book meeting rooms and catering if required
• Conduct the training sessions as identified
• Maintain appropriate records of all training
• Send feedback to line managers after training sessions
• Manage Foods System access based on successful training completion
• Liaise with IT to ensure that the training environments for system training simulation are appropriately set up and maintained
• Evaluate training effectiveness through feedback, assessments, and performance metrics; continuously improve programs based on results.
• Stay informed and take the lead on best practices in instructional design and facilitation.
• Stay current with learning trends, tools, and technologies to innovate training approaches.
• Develop and contribute to the updating of training content
• Liaise with the Administrative Assistant of the Foods Academy to ensure all training material on Imbizo and versions are updated when material is updated.
• Ensure most relevant and updated material available on WLearn
• Support organizational change initiatives through communication and education strategies.
• Assist with any steps of the Skills Plan process or with developing and training courses to implement the Skills Plan if required.
• Bachelor's degree in Education, Human Resources, Organizational Development, or related field
• 5 years of experience in corporate training or instructional design; at least 2 years in a senior or lead role.
• Min of 8 years in a retail or FMCG business. Planning and / or buying
• Strong understanding of adult learning principles and training methodologies.
• Proven experience designing and delivering training across various formats.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in training tools
• Strong project management skills and the ability to manage multiple priorities and stakeholders
• Demonstrates passion and commitment for excellence, the customer, the Woolies brand and organisation, each other, South Africa and transformation and sustainability
• Role models the Woolies values: Quality, Customer First, Inspiration, Responsibility, In Touch, Collaboration, Integrity
• Demonstrates a commitment to high performance – is delivery focused and goal driven, flexible and thrives on and responds to performance feedback
• Understand themselves and the impact they have on the people they interact with and the organisation culture and adjust their behaviour accordingly.
• Plays a leading and supporting role in implementing initiatives at team level.
• Is recognised by line management, peers and reports as competent and can hold their own with leaders in their team.
• Builds effective relationships with line management, team members and customers.
• Connects people to enable delivery of the strategy. Demonstrates flexibility and ability to under pressure.
• Ability to make money consistently and sustainably for the business through consistency in decision making and owning the consequences.

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Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: No Introduction To design, develop, implement, and evaluate comprehensive training programs that enhance employee performance and support Woolworths Foods goals. The FOOD ACADEMY TRAINING SPECIALIST will possess excellent facilitation abilities, strong instructional design skills, and a strategic mindset to align training initiatives with business needs. Design and deliver engaging learning experiences using various methods (in-person, virtual, e-learning, blended). Conduct training needs assessments to identify skill gaps and recommend appropriate learning interventions. Collaborate with Centres of Excellence in Foods to ensure training material is up to date and to assist with the process of developing new material: Regular engagement with SME (subject matter experts) to understand impact of system or process changes on training material Quickly grasp system or process changes to be able to train users Liaise with training material specialists to provide input for material development and ensure content is recent and presented in a clear and concise manner Tailor training material to specific audiences as required Develop training material for small implementations or changes Consult on any required changes to on-boarding and Trainee Programmes Assist line managers and new employees/graduates/Trainees to understand and use the Programmes effectively and to assign a buddy (if applicable in the function) Provide mentoring to individuals as needed and as capacity allows Liaise with Foods HR and the Administrative Assistant of the Foods Academy to identify all new appointments and role moves that will require training Develop a Training calendar per month based on the training requirements Ensure that the Administrative Assistant have the correct information to send all line managers impacted by appointments or moves emails with training details, to send electronic invites and to book meeting rooms and catering if required Conduct the training sessions as identified Maintain appropriate records of all training Send feedback to line managers after training sessions Manage Foods System access based on successful training completion Liaise with IT to ensure that the training environments for system training simulation are appropriately set up and maintained Evaluate training effectiveness through feedback, assessments, and performance metrics; continuously improve programs based on results. Stay informed and take the lead on best practices in instructional design and facilitation. Stay current with learning trends, tools, and technologies to innovate training approaches. Develop and contribute to the updating of training content Liaise with the Administrative Assistant of the Foods Academy to ensure all training material on Imbizo and versions are updated when material is updated. Ensure most relevant and updated material available on WLearn Support organizational change initiatives through communication and education strategies. Assist with any steps of the Skills Plan process or with developing and training courses to implement the Skills Plan if required. Bachelor's degree in Education, Human Resources, Organizational Development, or related field 5 years of experience in corporate training or instructional design; at least 2 years in a senior or lead role. Min of 8 years in a retail or FMCG business. Planning and / or buying Strong understanding of adult learning principles and training methodologies. Proven experience designing and delivering training across various formats. Excellent facilitation, presentation, and communication skills. Proficiency in training tools Strong project management skills and the ability to manage multiple priorities and stakeholders Demonstrates passion and commitment for excellence, the customer, the Woolies brand and organisation, each other, South Africa and transformation and sustainability Role models the Woolies values: Quality, Customer First, Inspiration, Responsibility, In Touch, Collaboration, Integrity Demonstrates a commitment to high performance – is delivery focused and goal driven, flexible and thrives on and responds to performance feedback Understand themselves and the impact they have on the people they interact with and the organisation culture and adjust their behaviour accordingly. Plays a leading and supporting role in implementing initiatives at team level. Is recognised by line management, peers and reports as competent and can hold their own with leaders in their team. Builds effective relationships with line management, team members and customers. Connects people to enable delivery of the strategy. Demonstrates flexibility and ability to under pressure. Ability to make money consistently and sustainably for the business through consistency in decision making and owning the consequences. #J-18808-Ljbffr

Customer Enablement & Training Specialist About the Role We are looking for a Customer Enablement & Training Specialist to help enterprise marketing teams successfully adopt a modern workflow and automation platform. This role combines training, onboarding, and marketing operations . You will guide new customers through onboarding, run client training sessions and cohort programs, and build playbooks that make adoption simple and repeatable. The ideal candidate is a natural teacher and enabler who enjoys helping marketing teams master technical workflows and use them to drive real business outcomes. What You’ll Do Deliver training sessions, onboarding programs, and cohort-based workshops for enterprise clients. Own customer onboarding from first login to full adoption. Translate technical workflows into simple, actionable steps for marketing and content teams. Build and maintain enablement playbooks to scale customer success. Support inbound marketing operations, including CRM workflows, campaign automation, and reporting (Hub Spot or similar). Partner with marketing and content teams on SEO and content enablement projects . Requirements 2+ years in marketing operations, customer success, or product enablement , ideally within Saa S or agencies. Hands-on experience with Hub Spot or other CRM/marketing automation platforms . Proven experience running client-facing training sessions, onboarding, or workshops . Strong foundation in SEO and content creation . Proficiency in SQL and Python (must be able to use both in workflows and training contexts). Excellent communication skills with the ability to explain technical concepts to non-technical audiences. A teacher/educator mindset who enjoys enabling others and building scalable processes. Why This Role is Exciting Work directly with enterprise marketing teams at well-known global companies. Develop high-demand skills in AI-driven workflow automation . Be part of a fast-scaling technology company with strong market fit and funding. Play a central role in helping modern marketers adopt cutting-edge technology. #J-18808-Ljbffr

Overview

Title: Training Specialist FT - Human Resources

ID: 3486

Location: Table Mountain Casino Resort

Department: Human Resources

Responsibilities

• In close cooperation with training team members, casino management and HR Business Partners, identifies training needs in the enterprise.
• Conducts a variety of training classes in accordance with TMCR policies and/or as requested by casino management. (e.g. new employee orientation, customer service, human resources policies, front-line soft-skills, supervision).
• Works with casino management and HR business partners to establish training schedules that meet operational/regulatory demands; ensuring advanced planning for training events (i.e. facility bookings, training material preparation, development/distribution of promotional materials, etc.).
• Manages registration process and attendance records for assigned training events.
• Maintains a variety of manual and electronic files/databases/records (e.g. training procedure manuals, guides, course materials, handouts/visuals, training records, course evaluations, required reports, etc.) for the purpose of providing up-to-date reference and complying with regulatory requirements and established Training Department guidelines.
• Create and/or acquire all training curriculum, manuals, multimedia visual aids, and other educational resources needed for training programs. When necessary, conducts and/or coordinates one-on-one TMCR policy and/or other required training sessions to ensure ongoing regulatory compliance.
• Conducts post-training follow up with property leaders and employees to assess retention and quality of application of training content.
• Cooperates with external training vendors; serving as contact person for the coordination of on-site training events.
• Provides technical assistance to department trainers in the design, delivery and evaluation of job-specific training by sharing processes and best practices that ensure consistent quality standards throughout the enterprise.
• Contributes to the Training Strategy and annual training plans by researching and recommending improvements and/or enhancements to employee/leadership development initiatives.
• Maintains a professional demeanor in all internal and external interactions by demonstrating courtesy, timeliness, flexibility and a genuine desire to help others.
• Serves as an enterprise ambassador for service excellence and life-long learning.
• Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
• Performs other duties as required.

Minimum Qualifications

• Bachelor's Degree in Human Resources or related field, unless waived by the Director of Human Resources.
• Must have a minimum of three (3) years training and development experience in a corporate work setting with training as your primary role.
• E-Learning design using authoring tools such as Captivate, Articulate, etc. a plus.
• Gaming experience preferred.
• Microsoft Office Suite and HRIS system experience required.
• Must have strong organizational, time management, multi-tasking, written and verbal communication.
• Must be 21 or older.
• Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation, as well as obtain and maintain a gaming license.

Knowledge, Skills And Abilities

• Knowledge of applicable, federal, state and tribal laws, regulations, and requirements related to TMCR gaming operations.
• Knowledge of investigative techniques and procedures.
• Knowledge of MICS and compacts.
• Knowledge of the gaming division, its governing structure, documents and the relationship to the Tribal Gaming Commission Office.
• Knowledge and ability to efficiently and effectively develop, manage and monitor program budgets.
• Knowledge of accounting principles, general ledger analysis, reconciliation, financial statement analysis.
• Knowledge of accounting, purchasing and auditing policies and procedures.
• Knowledge in human resources management policies and procedures.
• Knowledge of statistical compilation and analyses.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in problem solving, human relations, and time management.
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Ability to exercise initiative and independent judgment.
• Ability to maintain confidentiality.
• Ability to work extended hours and various work schedules.
• Ability to demonstrate a high level of sensitivity to community issues and concerns.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to establish and maintain good working relationships with the individuals of varying social and cultural backgrounds.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to interpret applicable federal and state laws and regulations, and requirements.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this position, the work environment is indoors, with a low noise level and employee may occasionally be exposed to cigarette smoke.

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Bringing smiles is what we do at TTEC… for you and the customer. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you’ll be part of creating and delivering exceptional customer experiences while you also #experienceTTEC , an award-winning employment experience and company culture.

What You’ll be Doing

Trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. They provide, coordinate, analyze, and consolidate data to deliver training accurately and timely, following client requirements and company standards. Trainers should have a thorough knowledge of TTEC policies, procedures, and client training requirements.

They are accountable for the overall outcome of new hire classes and client-required trainings.

During a Typical Day, You’ll

• Inspire and motivate learners to reach their potential
• Mentor and coach new hires within training goals and deadlines
• Help others start their career journeys successfully
• Deliver high-quality client product training

What You Bring to the Role

• High school diploma or equivalent
• 2+ years in training, adult learning, or call center experience
• Strong understanding of TTEC’s business, values, and goals
• Excellent verbal and written communication skills
• Ability to collaborate effectively with staff and management
• Open, honest, empathetic communication style
• High customer service orientation
• Working knowledge of MS Office, Oracle, Kronos, or ability to learn quickly
• High integrity, honesty, and judgment
• Ability to manage staff schedules and coach performance
• Experience with management improvement
• Ability to handle multiple complex tasks and projects
• Advanced English skills, both written and verbal
• Full-time availability

What You Can Expect

• Support for your career and professional development
• An inclusive, community-minded culture where giving back is encouraged
• A global team of lifelong learners guided by our values
• Paid time off, wellness, and healthcare benefits (ask us for details)
• Competitive compensation, performance bonuses, and benefits like tuition reimbursement

Visit for more information.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies create engaging, profitable customer experiences through a blend of humanity and technology. We serve iconic and fast-growing brands, communicating via call, message, text, and video chat with millions daily. These experiences start with you.

TTEC is an equal opportunity employer committed to diversity and inclusion. We value and respect all cultures and perspectives, aiming to reflect the communities we serve. We foster an environment where employees feel valued, belong, and authentic. Diversity enhances our strength, enabling us to see things from different viewpoints and bring unique value.

#LI-(Onsite)

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Bringing smiles is what we do at TTEC… for you and the customer. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you’ll be part of creating and delivering exceptional customer experiences while you also #experience TTEC , an award-winning employment experience and company culture. What You’ll be Doing Trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. They provide, coordinate, analyze, and consolidate data to deliver training accurately and timely, following client requirements and company standards. Trainers should have a thorough knowledge of TTEC policies, procedures, and client training requirements. They are accountable for the overall outcome of new hire classes and client-required trainings. During a Typical Day, You’ll Inspire and motivate learners to reach their potential Mentor and coach new hires within training goals and deadlines Help others start their career journeys successfully Deliver high-quality client product training What You Bring to the Role High school diploma or equivalent 2+ years in training, adult learning, or call center experience Strong understanding of TTEC’s business, values, and goals Excellent verbal and written communication skills Ability to collaborate effectively with staff and management Open, honest, empathetic communication style High customer service orientation Working knowledge of MS Office, Oracle, Kronos, or ability to learn quickly High integrity, honesty, and judgment Ability to manage staff schedules and coach performance Experience with management improvement Ability to handle multiple complex tasks and projects Advanced English skills, both written and verbal Full-time availability What You Can Expect Support for your career and professional development An inclusive, community-minded culture where giving back is encouraged A global team of lifelong learners guided by our values Paid time off, wellness, and healthcare benefits (ask us for details) Competitive compensation, performance bonuses, and benefits like tuition reimbursement Visit for more information. About TTEC Our business is about making customers happy. Since 1982, we've helped companies create engaging, profitable customer experiences through a blend of humanity and technology. We serve iconic and fast-growing brands, communicating via call, message, text, and video chat with millions daily. These experiences start with you. TTEC is an equal opportunity employer committed to diversity and inclusion. We value and respect all cultures and perspectives, aiming to reflect the communities we serve. We foster an environment where employees feel valued, belong, and authentic. Diversity enhances our strength, enabling us to see things from different viewpoints and bring unique value. #LI-(Onsite) #J-18808-Ljbffr

Customer Service Systems and Training Specialist

Join to apply for the Customer Service Systems and Training Specialist role at OneDayOnly.co.za

About the Company

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

About You

We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

Key Responsibilities

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.


• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).


• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.


• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.


• Monitor performance, flag inefficiencies, and proactively recommend and implement system improvements that boost productivity and customer satisfaction.


• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.


• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.


• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices.


• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools.


• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency.


• Drive a culture of learning and improvement, championing innovation and customer-centric thinking.


• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, and generate reports to support operational decision-making.


• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.


• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.


• Ensure data integrity, user security, and system compliance.


• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

Experience And Qualifications

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.


• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.


• Proven experience administering Zendesk, ideally in a high-volume support environment.


• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.


• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.


• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.


• Analytical mindset with the ability to translate operational challenges into scalable solutions.


• Excellent facilitation, communication and documentation skills.


• Proven experience delivering technical training (systems, tools).


• Strong project management and change enablement capabilities.


• Experience with other support tools and CRMs (e.g. Asana, Zapier).


• Experience with Google Workspace.


• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

What You’ll Love

• Leading a high-impact transformation in how we serve our customers.


• Playing at the intersection of tech and people.


• Collaborating with a passionate, engaged team.


• Being the go-to person for Zendesk and training excellence.


• Shaping a smart, scalable support function for the future.

Location

Cape Town, Western Cape, South Africa

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