8 Learning And Development Specialist jobs in Cape Town

Onboarding & Training Specialist About the Role

We’re looking for an Onboarding & Training Specialist to help new customers get started and feel confident using our platform. You’ll run training sessions, guide clients through onboarding, and make sure they understand how to get the most value from the product.

This role is perfect for someone who enjoys teaching, has strong communication skills, and is comfortable working with both technical workflows and marketing teams.

• Lead customer onboarding and training sessions (1:1 and group).

• Run workshops and learning cohorts to help clients master the platform.

• Create simple guides and playbooks to support customer adoption.

• Work closely with marketing teams to ensure smooth setup and growth.

• Translate technical processes into clear, easy-to-follow steps for non-technical users.

• Experience in customer success, onboarding, training, or marketing operations.

• Strong communication skills and confidence in client-facing environments.

• Comfortable explaining technical workflows in simple terms.

• Hands-on with SQL and Python (required).

• Understanding of marketing processes, SEO, or content creation is a plus.

• Someone who enjoys teaching, enabling, and helping others succeed.

• Work directly with enterprise-level marketing teams.

• Build valuable skills in workflow automation and AI-driven tools.

• Be part of a fast-growing company with lots of opportunity to grow.

• Play a key role in helping customers succeed from day one.

Introduction

A vacancy exists for a Clinical Training Specialist, reporting to the Senior Nurse Manager. The successful candidate will be responsible for clinical training of staff and students.

Critical Outputs

Effective management of CPD and other programs for qualified nurses.

1. Plan, coordinate, and participate in nursing competency requirements of the hospital and nursing function strategy.
2. Provide coaching and mentoring to staff to ensure clinical competence.
3. Effective management of risk-based in-service training programs (including quality).
4. Plan, coordinate, and monitor risk-based in-service training programs.
5. Participate in incident investigation.
6. Participate in hospital quality projects, provide feedback, identify deviations, and take remedial action where necessary.
7. Identify risks and competence in the use of products through in-service training.
8. Manage internal and external student clinical programs (planning, facilitating, and evaluating).
9. Participate in the selection process of students.
10. Ensure proper management of student administration and resources.
11. Identify learning opportunities and facilitate clinical skills development.
12. Provide feedback on student progress to the Learning Centre and HOD.
13. Support students with research projects in the hospital environment.
14. Conduct research on relevant clinical practices.
15. Identify and plan actions for clinical delivery problems.
16. Market the nursing profession effectively.
17. Participate in promoting the professional image of nursing.
18. Engage in marketing initiatives with students and learning centres to promote nursing as a career.
19. Participate with students in community events to promote the hospital.

Requirements

• Diploma or Degree in Nursing (with appropriate specialization).
• Post-registration nursing experience in relevant healthcare environments.
• Current registration with SANC and Registered Assessor with SANC.
• Proven clinical leadership skills.
• Knowledge of legislation governing nursing practice.
• Understanding of nursing education systems and legislation.
• Knowledge of change management principles.
• Facilitation and assessment skills.
• Computer proficiency.
• Driver's license.

Competencies

• Problem-solving, analysis, and judgment.
• Resilience.
• Engaging diversity.
• Verbal and written communication and presentation skills.
• Influencing skills.
• Drive and energy.
• Excellence orientation.
• Ethical behavior.
• Building relationships.
• Customer responsiveness.
• Organizational awareness.
• Leading by example (Key for Managers).
• Motivating and developing people (Key for Managers).

Position Description

ADP is hiring a Learning Design & Delivery Specialist.

In this role, you will use your instructional design knowledge to design ADP product applications, processes, and soft skills training for our clients and new Service and Implementation associates. You will leverage your facilitation skills to deliver engaging learning.

You will spend part of your time interacting with subject matter experts and building training content. For the other part, you will create training plans, prepare classrooms, facilitate learning programs, and track learner progress. You will use established ADP learning design and delivery standards and tools to help you be successful in this versatile L&D role. You will work across the learning organisation to apply innovative instructional design and facilitation techniques. If you enjoy variety and leveraging leading-edge tools and approaches, this role is for you!

To thrive in the role, you should have 3+ years of experience in instructional design, as well as 3+ years in technical / product application training facilitation. Familiarity with designing or delivering and South African payroll tax legislation content, is a plus. You have worked independently to design and deliver sound training in various modalities, ., self-paced, virtual, and in-person instructor-led, and can manage simultaneous projects with deadlines. This rewarding role will have a direct impact on the success of ADP and our clients and associates.

A little about ADP : We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

To design, develop, implement, and evaluate comprehensive training programs that enhance employee performance and support Woolworths Foods goals. The FOOD ACADEMY TRAINING SPECIALIST will possess excellent facilitation abilities, strong instructional design skills, and a strategic mindset to align training initiatives with business needs.

• Design and deliver engaging learning experiences using various methods (in-person, virtual, e-learning, blended).
• Conduct training needs assessments to identify skill gaps and recommend appropriate learning interventions.
• Collaborate with Centres of Excellence in Foods to ensure training material is up to date and to assist with the process of developing new material:
• Regular engagement with SME (subject matter experts) to understand impact of system or process changes on training material
• Quickly grasp system or process changes to be able to train users
• Liaise with training material specialists to provide input for material development and ensure content is recent and presented in a clear and concise manner
• Tailor training material to specific audiences as required
• Develop training material for small implementations or changes
• Consult on any required changes to on-boarding and Trainee Programmes
• Assist line managers and new employees/graduates/Trainees to understand and use the Programmes effectively and to assign a buddy (if applicable in the function)
• Provide mentoring to individuals as needed and as capacity allows
• Liaise with Foods HR and the Administrative Assistant of the Foods Academy to identify all new appointments and role moves that will require training
• Develop a Training calendar per month based on the training requirements
• Ensure that the Administrative Assistant have the correct information to send all line managers impacted by appointments or moves emails with training details, to send electronic invites and to book meeting rooms and catering if required
• Conduct the training sessions as identified
• Maintain appropriate records of all training
• Send feedback to line managers after training sessions
• Manage Foods System access based on successful training completion
• Liaise with IT to ensure that the training environments for system training simulation are appropriately set up and maintained
• Evaluate training effectiveness through feedback, assessments, and performance metrics; continuously improve programs based on results.
• Stay informed and take the lead on best practices in instructional design and facilitation.
• Stay current with learning trends, tools, and technologies to innovate training approaches.
• Develop and contribute to the updating of training content
• Liaise with the Administrative Assistant of the Foods Academy to ensure all training material on Imbizo and versions are updated when material is updated.
• Ensure most relevant and updated material available on WLearn
• Support organizational change initiatives through communication and education strategies.
• Assist with any steps of the Skills Plan process or with developing and training courses to implement the Skills Plan if required.
• Bachelor's degree in Education, Human Resources, Organizational Development, or related field
• 5 years of experience in corporate training or instructional design; at least 2 years in a senior or lead role.
• Min of 8 years in a retail or FMCG business. Planning and / or buying
• Strong understanding of adult learning principles and training methodologies.
• Proven experience designing and delivering training across various formats.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in training tools
• Strong project management skills and the ability to manage multiple priorities and stakeholders
• Demonstrates passion and commitment for excellence, the customer, the Woolies brand and organisation, each other, South Africa and transformation and sustainability
• Role models the Woolies values: Quality, Customer First, Inspiration, Responsibility, In Touch, Collaboration, Integrity
• Demonstrates a commitment to high performance – is delivery focused and goal driven, flexible and thrives on and responds to performance feedback
• Understand themselves and the impact they have on the people they interact with and the organisation culture and adjust their behaviour accordingly.
• Plays a leading and supporting role in implementing initiatives at team level.
• Is recognised by line management, peers and reports as competent and can hold their own with leaders in their team.
• Builds effective relationships with line management, team members and customers.
• Connects people to enable delivery of the strategy. Demonstrates flexibility and ability to under pressure.
• Ability to make money consistently and sustainably for the business through consistency in decision making and owning the consequences.

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.

We’re not fussy - if the price is right and the quality checks out, we’re selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say “add to cart”. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!

We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we’re looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.

You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you’ll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you’ll play a critical role in shaping the efficiency and effectiveness of our customer service systems.

• Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.
• Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).
• Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.
• Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.
• Monitor performance, flag inefficiencies, and proactively recommend and
• implement system improvements that boost productivity and customer satisfaction
• Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.
• Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.
• Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices
• Maintain a robust knowledge base, training library, SOP documentation, and self-help tools
• Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency
• Drive a culture of learning and improvement, championing innovation and customer-centric thinking
• Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making.
• Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.
• Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.
• Ensure data integrity, user security, and system compliance.
• Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.

• Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.
• A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.
• Proven experience administering Zendesk, ideally in a high-volume support environment.
• Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.
• Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.
• Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.
• Analytical mindset with the ability to translate operational challenges into scalable solutions.
• Excellent facilitation, communication and documentation skills.
• Proven experience delivering technical training (systems, tools),
• Strong project management and change enablement capabilities.
• Experience with other support tools and CRMs (e.g. Asana, Zapier)
• Experience with Google Workspace
• A related qualification or certification (Zendesk Admin, Training, CX) is a plus.

• Leading a high-impact transformation in how we serve our customers.
• Playing at the intersection of tech and people.
• Collaborating with a passionate, engaged team.
• Being the go-to person for Zendesk and training excellence.
• Shaping a smart, scalable support function for the future.

If you’re excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we’d love to hear from you!

Overview

Location/Timezone: UK, Europe, South Africa

Start Date: September 2025

Reports to: Manager of SX Team

Positions Available: 1

We're looking for a data-fluent CX specialist to help us optimise and scale the end-to-end learner experience across our Career Accelerator programmes. This role sits at the intersection of data analytics, customer experience, and operational optimisation. You'll use insights to uncover pain points, test solutions, and implement improvements that directly impact learner progression, satisfaction (CSAT), and completion. This is not a research, design, or delivery support role. It's about building repeatable systems and driving measurable improvements through evidence-led decision-making. You'll work closely with Product, Delivery, and Success teams to drive outcomes that are intentional, trackable, and scalable.

• Own and Optimise the Learner (Customer) Journey
• Audit onboarding, orientation, and milestone touchpoints to find and fix friction points.
• Implement scalable changes to improve learner confidence, satisfaction, and completion.
• Ensure interventions align with our "Careers First" value proposition.

• Use Data to Drive Decisions and Processes
• Monitor, analyse, and report on key learner metrics (CSAT, progression, engagement, recommencement).
• Build dashboards and reports to inform decision-making at all levels.
• Interpret behavioural and sentiment data to identify trends, risks, and opportunities.
• Translate insights into targeted interventions, process improvements, and system enhancements.

• Champion Learner Outcomes, Satisfaction, and Metrics
• Own Success-related OKRs and KPIs, ensuring we hit our benchmarks across progression, CSAT, and completion.
• Report on learner performance and CX effectiveness to senior stakeholders.
• Partner with internal teams to align support models and delivery experiences.

• Support New Programme Launches
• Design the learner support experience for new launches, using past insights to reduce friction.
• Build feedback loops and early-warning systems to surface learner challenges fast.
• Create playbooks and templates for scaling success across future cohorts

• Proven experience using data to identify, prioritise, and implement CX or operational improvements
• Strong analytical skills and fluency with dashboards, survey data, and behavioural metrics
• Demonstrated ability to translate insights into measurable actions
• Experience working cross-functionally with teams like Product, Ops, or Strategy
• Comfortable owning KPIs and reporting on performance to leadership

• Experience in digital education, bootcamps, L&D, or a fast-paced start-up or scale-up
• Familiarity with metrics like CSAT, NPS, recommencement, or learner engagement
• Hands-on experience with customer journey optimisation tools or survey platforms
• Experience scaling processes in a high-growth, high-change environment

• Data-driven - You don't just surface problems; you use evidence to fix them.
• Outcome-oriented - You focus on what works, not just what's been done before.
• Process-focused - You're motivated by building scalable systems that improve the customer experience.
• Collaborative - You love working across teams to improve what learners experience day-to-day.
• Proactive - You see what's coming and solve it before it becomes a problem.

Please note: This role is not suitable for applicants coming from an L&D, HR, Learning Design, or UX/UI background.