368 IT Support Specialist jobs in South Africa
Technical Support Specialist
Posted 1 day ago
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Overview
Location: Remote
Contract duration: 12 months
We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.
Responsibilities- User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
- First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
- Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
- Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
- Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
- Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
- Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
- Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
- Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
- Familiarity with Microsoft Excel and comfortable learning new software applications.
- Strong attention to detail and ability to follow established processes.
- Clear and friendly communication skills for working with internal customers.
- Customer-focused mindset with a willingness to help others.
- Good organizational skills for tracking requests and follow-ups.
- Ability to stay calm and professional when resolving user issues.
- Eager to learn financial and HR systems with on-the-job training.
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Technical Support Specialist
Posted 24 days ago
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Technical Support Specialist
What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.
The problem Precium is solving:
Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.
Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.
We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.
From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.
Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.
We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.
We give global brands the infrastructure, insight, and control they need to grow in South Africa.
The role
We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.
If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.
Why this role matters:
As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.
Why Precium
At Precium, ambition is expected. We believe this is what it takes to build something that lasts.
- Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
- Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
- Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
- Competitive salary, ESOP, and benefits.
Who you are
You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.
The ideal candidate will possess:
- Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
- API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
- Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
- Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
- Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.
Key responsibilities
- Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
- Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
- Monitor the platform to identify and address transaction failures and system performance issues.
- Manage engineering escalations, collaborating closely with developers for timely solutions.
- Assist with card data and vault migrations, ensuring smooth customer transitions.
- Offer support and guidance as the escalation point for unresolved technical issues.
- Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.
Challenges you’ll need to solve
- Tackle complex technical issues in a fast-paced environment where precision is key.
- Serve as a knowledge resource and escalation point for internal and external stakeholders.
- Balance multiple support priorities while maintaining a high standard of customer service.
How we work
At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.
- We spell Client with a capital C
- We speak and seek truth and transparency
- We are here to win the match together
- We continuously level up
- We take action
Job details
- Cape Town based (Min 1 day in office)
- Preferred start date: 1st June 2025
- Role budget: Disclosed in intro call
- Contractor or permanent: Permanent
This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.
#J-18808-LjbffrTechnical Support Specialist
Posted 8 days ago
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Technically skilled on heat pumps
Provide technical support telephonically
Hands-on fault finding and services
Support clients with WIFI related applications
Job cards processing
Troubleshooting
Skills & Experience:
Minimum 4 years of experience within the plumbing industry or HVAC
Skilled in heat pumps for residential, industrial and commercial
Advanced electrical experience and understanding or error codes
Perform well under pressure
Fluent in Afrikaans & English essential
Qualification:
Trade test/ NDip and BTech in Electrical or Mechanical
Only South African Residents or individuals with a relevant South African work permit will be considered.
Contact CHRISTOPHER JULIUS on
Technical support specialist
Posted today
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Technical support specialist
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Production Support Specialist
Posted today
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Overview
Production Support Specialist at FNB South Africa
Job Description: Dear Future, Production Support Specialist. The role requires to schedule operational time and ensure information systems equipment is effectively utilized and coordinate preventative maintenance with operating requirements.
Responsibilities- Proficiency in monitoring and supporting Control-M and SQL Agent batch jobs.
- Diagnosis and resolution of code-related issues using SQL, including after-hours support to ensure operational continuity.
- Coordinate job scheduling, ensure minimal downtime, and provide handover of newly implemented systems.
- Process automation to improve efficiency by converting manual and semi-automated tasks into automated workflows.
- Define and draft business processes.
- Stakeholder engagement with technical and business users, including BI, Data Engineers, Analytics teams, and business units outside the portfolio.
- Manage MFT Portal and Development Platforms, ensuring secure and reliable data transfers.
- Register Managed File Transfers (MFTs) into enterprise reporting platforms.
- Execute and understand critical business processes, including Month-End Runs.
- Understand Active Directory (AD) Group Management and Access Requests.
- Generate reconciliation reports.
- Strong incident management and root cause analysis to investigate complex issues and drive permanent resolutions.
- Coordinate change and release processes with stakeholder communication, impact assessment, scheduling, and post-release validation.
- Develop and nurture collaborative relationships across areas of specialization.
- Participate in planned development activities.
- Degree or Diploma in Information Technology, Computer Science, or a closely related field.
- 3-5 years' experience in a similar role.
- Control-M, SQL, Teradata are required.
- Good communication and presentation skills.
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
- Adaptable and curious.
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Banking
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information on a voluntary basis; information will be kept confidential unless disclosure is required by law.
Closing date: 11/09/25
#J-18808-LjbffrProduct Support Specialist
Posted 1 day ago
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Minimum Requirements
- Must have a minimum of 5 years experience in the Mining Industry with the focus on Equipment and Machinery
- Bachelors Degree in Engineering Required | Mining specialization an advantage
- Established Network in the Mining Industry an advantage
- Willing to travel Nationally when required
- Valid Driver's License and own Transport required
- Contactable references and payslips required
- Basic Salary negotiable based on experience
- Benefits
Please only apply if you meet the above minimum requirements
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Sales Support Specialist
Posted 1 day ago
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About Don't Be Sour Inc
We are a full service venue management company for event venues. Our team has over 15 years of venue management & hospitality experience that has transformed and created profitable venues all over Los Angeles. We have refined and proven systems in marketing, sales, and operations management.
We are seeking a Sales Support Specialist to join our dynamic team. In this pivotal role, you'll be instrumental in driving our growth by focusing on lead generation, appointment setting, and providing exceptional client engagement.
Salary: R20 000 per month
Hours: 9 am-5 pm Pacific Standard Time (6pm to 2am South African Time) Monday to Friday
Must have- Fast and Reliable WiFi
- Battery back up for loadshedding
- Own desktop and or laptop
- Able to work night shifts due to the time differences
- Sales experience is a must
Lead Generation & Qualification:
- Identify and pursue potential clients across various segments (corporate events, weddings, private parties, concerts, etc.) through targeted outreach.
- Conduct calls, follow-ups, and email outreach to generate new leads and qualify existing inquiries.
- Present information about the venue, highlighting key features and benefits to generate interest and convert leads into warm prospects for the sales team.
Appointment Setting:
- Set appointments between warm leads/interested clients and the sales team for venue tours and further discussions.
- Effectively manage scheduling and communication to ensure seamless transitions for clients and the sales team.
Client Engagement & Inquiry Management:
- Respond promptly and professionally to client inquiries received via phone, email, and social media.
Social Media & Marketing Support:
- Assist with social media outreach initiatives to expand brand visibility and attract potential clients.
- Support the social media team with community engagement efforts.
- Collaborate with marketing teams to develop promotional campaigns and sales materials.
- Leverage social media, email marketing, and online listings to attract clients.
- Gather testimonials, photos, and case studies from past events to enhance marketing efforts.
Sales Strategy & Analysis:
- Identify opportunities to upsell venue services such as bar packages, AV equipment, and staffing (in collaboration with the sales team).
- Track sales metrics, revenue performance, and client feedback.
- Provide regular reports to management on sales activity, conversion rates, and revenue growth.
- Adjust sales strategies based on data insights and market trends.
Business Support Specialist
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Business Support Specialist
Posted 1 day ago
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