2,135 IT Support Specialist jobs in South Africa

AAre you a highly organized and detail-oriented professional with a passion for automation? We're looking for an 
Automation Support Specialist
 to manage the operational life cycle of our automation solutions. In this role, you'll be the key to ensuring our automated processes are set up, run smoothly, and are properly maintained.

This is a 6 - month contract

Responsibilities include:

• Operational Readiness:
   You'll ensure our automation solutions are ready for deployment by understanding their requirements, managing the procurement of necessary hardware and software, and facilitating system access during the testing and production phases.
• Ongoing Support:
   You'll be the primary point of contact for the continuous operation of our Blue Prism environment. Your responsibilities will include proactively managing credentials, setting up schedules, and facilitating the retirement of virtual employees.
• Data Integrity:
   You'll play a vital role in maintaining our data by ensuring all information from approved Solution Design Documents (SDDs) is accurately loaded and managed in our systems.

Requirements include:

• A 
  National Certificate
  .
• Blue Prism Associate Developer Certification (AD01)
  .
• At least 
  one year of experience
   supporting operations within a 
  Blue Prism Control Room
  .

If you're ready to use your expertise to make a real impact on our business operations, we encourage you to apply today.

At Vista Group, we are committed to transforming the cinema industry with cutting-edge software solutions. As a Support Specialist, you'll be at the forefront of customer service and second-line technical support, ensuring our clients receive world-class assistance.

This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

• Take ownership of investigating, tracking, finding solutions, and resolving support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion

Requirements

• Must be Fluent in French with strong communication skills
• Degree in Information Technology, Computer Science, or equivalent (preferred)
• Some knowledge of technologies such as SQL Server, Visual Basic, .NET, cloud technologies, and networking desired
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
• Citizen or resident or holds a current work permit for the required location
• Current valid passport or able to obtain one promptly if required

This is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office.

We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship.

About Vista

Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery.

With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries.

We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do 'good things with good people' and we're proud to say that more than two decades on that's exactly what we do every single day.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

Shine a Light

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark

Make it Happen

• We make good things happen as people and as teams through our focus on delivery

Chase Great

• We challenge ourselves and each other to keep improving

Benefits

You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
• Annual volunteer day
• Employee Rewards and Benefits with Perkbox
• Medical Insurance / Medical Aid
• Employee Assistance Programme Service
• Paid Sick leave
• 5 days bereavement leave per year
• On-Site Breakfast Bar

If this sounds like you, get in touch to find out more

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting