301 Technical Support Representative jobs in South Africa

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support)
• Experience with internet troubleshooting and website support
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

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SUMMARY:

Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges?

Recruiter:

Network Recruitment

Job Ref:

NFR006830/CPi

Date posted:

Monday, June 30, 2025

Location:

Johannesburg, South Africa

Salary:

53000 Annually

SUMMARY:

Are you a technically-minded individual with a passion for mechanical systems and a talent for solving complex parts-related challenges?

POSITION INFO:

We are seeking a Parts Technical Support Representative to join our team in Boksburg and provide expert assistance across a range of heavy-duty equipment, industrial machinery, construction vehicles, earthmoving machines, and agricultural solutions.

This role requires someone who is both technically proficient and customer-focused, someone who understands the intricacies of mechanical parts and can communicate solutions with clarity and professionalism.

Key Responsibilities:

• Provide technical support and troubleshooting assistance to clients regarding parts queries and compatibility.
• Investigate and resolve issues related to parts catalogue systems and digital platforms.
• Identify and source hard-to-find parts through research and liaison with suppliers.
• Test and evaluate website improvements; provide constructive feedback to enhance user experience.
• Maintain accurate records using CRM systems.
• Build strong relationships with customers while identifying opportunities to add value.
  
  

• Diploma or Degree in Mechanical Engineering or Red Seal Trade Certification.
• Proven ability to communicate technical information clearly to both technical and non-technical audiences.
• Industry experience in one or more of the following: mining, quarrying, heavy machinery, industrial equipment, agriculture, or forestry.
• Experience in a warehouse, distribution, or parts environment.
• Strong attention to detail and a methodical approach to problem-solving.
• Familiarity with dealership networks and operations.
• Strong organisational skills and a structured approach to workload.
• Ability to escalate issues appropriately while demonstrating sound judgment.
• A proactive attitude and collaborative mindset.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Woodmead, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 8 hours ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 38 minutes ago

Kempton Park, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Boksburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 month ago

Rand West City, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

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Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

We found 114 jobs for selected criteria:

• Remote IT Help Desk Technician (Level 2)
• IT & Telecommunications (1)

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Support Adventure Limited Remote IT Help Desk Technician (Level 2)

• Remote
• Permanent
• Full Time
• Published: 1 week ago
• USD$2000 - $000
• EE/AA, Non EE/AA

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

 We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies 

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

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Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

Support Adventure - IT Support Technician

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location-independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience, you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

We’re currently hiring people with experience in most or all of the following fields:

• Remote desktop support for Microsoft Windows (experience with macOS is a plus)
• Remote network troubleshooting and administration
• Microsoft Windows, Windows Server and Microsoft 365 deployment, administration, and management
• Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
• Experience working with ticketing systems in a high-paced MSP environment is a major plus

The following skills and abilities are a must:

• A high level of English language proficiency, both spoken and written, is required
• A passion for customer service and great ‘soft’ skills
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail especially when it comes to documentation and taking excellent notes
• A passion for learning and the ability to adapt to new technologies

We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

We’re currently hiring people with experience in most or all of the following fields:

1. Remote desktop support for Microsoft Windows (experience with macOS is a plus)
2. Remote network troubleshooting and administration
3. Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
4. Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
5. Experience working with ticketing systems in a high-paced MSP environment is a major plus

The following skills and abilities are a must:

1. A high level of English language proficiency, both spoken and written, is required
2. A passion for customer service and great ‘soft’ skills
3. Ability to present technical information in plain terms to non-technical users
4. Great attention to detail especially when it comes to documentation and taking excellent notes
5. A passion for learning and the ability to adapt to new technologies

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

Tulane International seeks a Technical Assistance & Data Management Director.

The Technical Assistance and Data Management Director will contribute to Tulane International’s successful execution of the “Protecting Highly Vulnerable Children – Research, Monitoring and Quality Improvement Activity.” Work will encompass providing technical leadership for the development of standardized monitoring systems and associated guidance and trainings for South African PEPFAR-funded implementing partners providing community-based programming for orphans and vulnerable children (OVC) and DREAMS programming (Determined, Resilient, Empowered, AIDS-free, Mentored and Safe) for adolescent girls and young women (AGYW). The candidate will also contribute to Tulane’s leadership in this sphere through strategic relationship development with local and international stakeholders and publications in peer-reviewed journals and other fora. High levels of technical expertise, longstanding experience with PEPFAR global monitoring and evaluation guidance for OVC & AGYW, and outstanding leadership and communication skills are required.

Location: Position can be based in Cape Town or Durban. Relocation costs are not offered.

Applicants should submit a CV and cover letter describing their appropriateness for the position to.

REQUIRED EDUCATION AND EXPERIENCE:

• Master-level or higher training in public health, informatics, public policy, social or behavioral science or related field.
• A minimum of 5 years experience working in one or more areas of public health, such as HIV and AIDS (including OVC), child health or survival, or monitoring and evaluation.
• A minimum of 5 years of progressively responsible experience in a technical advisory role for large-scale family and community-based programs.
• A minimum of 5 years of experience serving in a technical advisory role for a PEPFAR-funded activity, with a focus on improving the wellbeing of OVC and HIV prevention among AGYW and data management.
• Demonstrated role in strengthening coordination and linkages between clinical and community stakeholders, and operationalizing integrated service delivery models.
• Demonstrated experience applying PEPFAR technical guidance for performance and outcome monitoring, reporting and data management.
• Experience collaborating closely with USG donors, local programme and research implementing partners.
• Experience with applied monitoring and evaluation, including routine program monitoring systems, longitudinal surveys, operations research, and qualitative research.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES / COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:

• Expert knowledge of USAID guidelines, recommendations, standards and requirements for HIV-related programs implemented by community-based partners.
• Demonstrated written, presentation, communication and organizational skills in English.
• Excellent communication skills and demonstrated ability to lead and collaborate on peer-reviewed academic journal publications as well as ‘gray’ literature.
• Ability to prioritize among multiple tasks and work independently in order to meet deadlines under pressure while maintaining exceptional attention to detail and quality.
• Demonstrated ability to provide project administrative leadership including successful proposal writing, planning and budgeting, subcontract/scope of work development, and presenting at professional meetings and trainings.
• Demonstrated ability to manage large teams and effectively coordinate with a range of stakeholders including government, community and other civil society organizations, and the private sector.
• Advanced command of database management programs.