1,299 IT Operations jobs in South Africa

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Key Responsibilities

• Operational Strategy & Execution: Develop and implement operational strategies that align with company goals and support scalable growth.
• Process Optimization: Streamline internal processes across departments (sales, customer success, product, support) to improve efficiency and service delivery.
• Partner Enablement: Oversee operations related to channel partner onboarding, training, and performance tracking.
• Cross-Functional Leadership: Collaborate with product, engineering, sales, and marketing teams to ensure alignment and operational readiness.
• Performance Monitoring: Establish KPIs and dashboards to monitor operational performance, customer satisfaction, and partner engagement.
• Technology & Tools: Evaluate and implement tools and systems to support operational efficiency (e.g., CRM, PRM, ERP platforms).
• Compliance & Risk Management: Ensure operational compliance with industry standards, data privacy regulations, and contractual obligations.
• Team Leadership: Lead and mentor a team of operations professionals, fostering a culture of accountability and continuous improvement.
  
  

• 3+ years of experience in operations leadership, preferably in a SaaS or channel software environment.
• Strong understanding of channel ecosystems, partner relationship management (PRM), and indirect sales models.
• Proven track record of driving operational improvements and managing cross-functional teams.
• Excellent analytical, organizational, and communication skills.
• Proficiency in tools such as Salesforce, HubSpot, Gainsight, or similar platforms.
  
  

• Experience with international channel operations and partner programs.
• Data-driven mindset with experience in business intelligence tools
  
  

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Sabine Plattner African Charities (SPAC) launched the ECD programme in the Republic of Congo to promote conservation awareness through a play based, nature enriched curriculum. Implemented in collaboration with government ministries, schools, and communities, the programme engages ECD teachers, children, parents, and local stakeholders. It currently operates two flagship, five satellite, and one mobile centre near Odzala-Kokoua and Nouabalé-Ndoki National Parks. Over the next four years, SPAC aims to integrate its curriculum into 15 government pilot centres with plans to expand further. Rooted in the belief that early childhood education is a powerful investment, the programme seeks to nurture a generation committed to sustainable living and environmental stewardship in Congo.

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Purpose of the position: We are looking for an Operations Director to join our team. The ideal candidate will be responsible for leading the operational planning, implementation, and evaluation of key projects and operational output areas.As well as, staff management within the ECD school centres and offices. The role is pivotal to managing the operational tasks within ECD and to ensure a broader alignment and impact on SPAC ECD schools as well as on Government related projects.

Country: Cape Town, South Africa

Working Conditions: The incumbent will be required to travel between Cape Town and Congo. Working at our offices in Brazzaville when travelling to Congo, as well as spending time in villages in the Odzala Kokoua and Nouabale-Ndoki National Parks will be essential.

Minimum Qualifications: Advanced Diploma to Postgraduate Degree in Business Administration or Operations Management.

Experience: Strong leadership background and team management of 5-10 years. Project Management and Operational Management experience of 5 to 10 years. Experience in an NPO is beneficial. Sound understanding of the Educational environment is advantageous.

Excellent Written and Verbal Language: English and French essential. Speaking Lingala will be advantageous.

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Key Responsibilities Include:

·Plan and manage project implementation to support business administration functions and ECD school centres operation efficiency.

·Lead administration, operations and logistics output in offices and at the ECD school centres.

·Project management and business oversight within Congo is essential. This may include collaborations with government, local business and external providers regarding facilities maintenance and general oversight.

·Financial and resource management.

·Coordinate people and projects with a strong focus to lead and organise operations.

·Strategic management to align projects with the organisation's mission, regulatory requirements, and donor expectations.

Skills:

·Hands-on approach to solving problems and collaborate people and tasks.

·Excellent leadership ability.

·Strong operations and logistics skills.

·High levels of attention to detail and business financial application.

·Ability to interact with various government officials, groups, communities and schools in Congo.

·Excellent communication and collaboration ability.

·Proficient in MS Office and Project Management.

·Understanding of the educational context will be required.

Please respond to the advertisement should you feel you meet the above criteria or email Camilla at directly with your CV and a short cover letter.

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Non-profit Organizations

Referrals increase your chances of interviewing at Sabine Plattner African Charities (SPAC) by 2x

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Job Description

Purpose of the job :

Acts as the liaison between clients, commercials, and operational teams. Advises, suggests, and discusses solutions with internal and external clients regarding NielsenIQ Products for operational matters, excluding sales activities. Builds operational trust in data quality. This is a client-facing role.

Accountabilities :

1. Ensure regular execution of BAU deliverables and maintenance for clients.
2. Communicate delays, rework, and align prioritization with clients and CS.
3. Coordinate with BAU on pre- and post-delivery checks for clients.
4. Manage incidents following formal processes and RACI.
5. Ensure quality assurance and resolve operational escalations with Customer Support and Data Operations.
6. Participate in and coordinate operational and quality review meetings with Data Ops and clients, in alignment with Customer Support.
7. Contribute to internal meetings (e.g., CHT, QEM), root cause analysis, and improvement plans.
8. Deliver operational projects, including product enhancements and global changes, managing communication, technical discussions, and progress reporting.
9. Design operational solutions by translating client needs into technical specifications, considering technical capabilities and limitations.
10. Proactively suggest improvements to clients' databases to enhance revenue, simplify processes, and reduce costs.
11. Prepare and communicate impact analyses on syndicated data at country or category level.
12. Share lessons learned and identify process gaps for continuous improvement.
13. Collaborate with regional and global teams to resolve client queries.
14. Ensure end-to-end resolution of operational client requests, including structural changes, product coding, and data quality issues, with direct client communication.
15. Utilize operational tools (Epics, OGRDS, Brandbank, etc.) for investigations and verifications.
16. Deliver solutions timely, encouraging self-serve, ensuring request validity, and understanding client requirements in depth.
17. Coordinate feasibility studies, define solutions, and liaise with billing teams for pricing.
18. Convert client needs into internal work orders, monitor execution, and communicate progress.
19. Provide support for dataset availability in Configuration Manager when live.
20. Own resolution of data quality issues, methodology questions, and unusual trends, coordinating with Data Ops as needed.
21. Update or create process documentation and knowledge articles as required.
22. Minimum of 2-3 years in client-facing operational roles, with higher education or equivalent experience.
23. Possess operational skills, technical understanding, industry knowledge, relationship management, analytical skills, and proficiency in Excel.

Additional Information

Benefits include:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

About NIQ

NIQ is a global consumer intelligence leader, delivering comprehensive insights into consumer behavior. In 2023, NIQ merged with GfK, expanding its reach. Operating in over 100 markets, NIQ provides advanced analytics and retail insights. For more, visit NIQ.com.

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Diversity, Equity, and Inclusion

NIQ is committed to diversity and inclusion, reflecting the communities we serve. We welcome candidates sharing this mission and are an Equal Opportunity Employer. Learn more at our News Center: