4,350 IT Operations jobs in South Africa

Location:
Edenvale (Office-based)

Salary:
R R80 000 per month

Are you ready to take the lead in shaping the future of enterprise networking?

Our client is looking for a seasoned Networks Operations Manager to oversee a mission-critical, multi-vendor network infrastructure. In this senior-level role, you'll lead a high-performing team, drive network strategy, and take charge of complex security and infrastructure challenges across our enterprise stack.

You'll work with technologies including PaloAlto firewalls, Mellanox core switches, Arista routers, Cisco Meraki infrastructure, Saisei shaping, and VeloCloud SD-WAN, ensuring performance, availability, and security at every layer.

What You'll Do:

• Lead major network projects
  : From LAN/WAN deployments to segmentation and refresh cycles
• Manage critical incidents
  : Be the go-to escalation point for complex network and firewall issues
• Develop strategy
  : Create roadmaps for emerging technologies and network expansion
• Mentor your team
  : Drive performance, development, and collaboration
• Coordinate with vendors & stakeholders
  : Align infrastructure with business needs
• Ensure compliance
  : Follow company governance, security, and change management protocols

Requirements:

• 6+ years of experience in enterprise network/security leadership
• Certifications: CCNP Enterprise, PaloAlto PCNSA, PCNSE, CCIE, CISSP, AWS/Azure networking
• Deep expertise in Routing, switching, VLANs, BGP, firewalls, SD-WAN, and security protocols
• Experience with the following tools VeloCloud, Python, Ansible, SIEM, Arista, Mellanox
• Leadership acumen: Proven success leading teams and delivering on complex IT projects

Apply now

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If you have not had any response in two weeks, please consider the application unsuccessful.

For more information contact:

Samkelisiwe Makhanye

Recruitment Consultant

Applications are invited for the Network Operations Solutions Architect position to be based in Stellenbosch.
This person will report to the Head of Technology.

PURPOSE OF THE ROLE: The Network Operations Solutions Architect will be responsible for all network solutions from needs-analysis, through solutions architecture, implementation, and support.

Key Performance Areas would include, but are not limited to:

• Design, implement, and optimize network and connectivity solutions for customers.
• Collaborate with cross-functional teams to develop tailored technical solutions.
• Architect and integrate technologies into cohesive, high-performing solutions
• Translate business requirements into scalable and innovative network products.

The successful candidate must have the following experience/skills: - Work Experience and Competencies:

• Minimum 3 years’ experience in:
• Multi-vendor environments, hardware and software.
• Network Engineering and Network Radio frequency experience.
• Documenting solutions and architecture that can be used for implementation and support of the solutions.
• Thorough understanding of Networks, systems and how to effectively use it to deliver solutions.
• Working with Enterprise and SME business customers.
• Analytical thinking and acumen for problem solving.
• Ability to transfer skills and knowledge to others.
• Technology stack experience: SD-WAN, VPN solutions, BGP, Network automation, Network monitoring, LAN management, Enterprise W-LAN, Security solutions, Mobile (LTE&5G).
• Network tools: Monitoring, reporting, scripting languages.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
  
• Certifications and courses, as listed below, are highly desirable:
  Equipment vendor specific qualifications, Juniper, Cisco, Arista, Extreme, Fortinet, HP, Nokia.
• Project management qualification.

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.

Key responsibilities:

• Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.
• Leading the team in the role of team leader to ensure the individual team members are aligned to each other, and that the team is aligned to both the business strategy and internal and external customers / suppliers.
• Managing team objectives and MOS.

Key Outputs:

Systems Solutions outputs

• Create a network operations and systems plan that covers the immediate and medium-term needs.
• Design network systems that deliver effective operational benefit with a direct impact on cost and/or time saving.

Team Lead outputs

• Putting in place and managing the weekly MOS and operational meeting structure for the team.
• Align individual member's plans and designs to the plan by approving those plans.

Management duties

• Define and track the key objectives and goals for the team including basic budget.
• Create and present periodic reporting on the team's performance.

Minimum 2 years' experience in:

• managing multiple projects in a network operations environment.
• building advanced reports using Microsoft Excel, Smart sheets, and Python.

• leading a cross functional team, guiding them on Planning, organizing, activating, and monitoring cycles.

• Network Engineering and Network Radio frequency experience.

• Skilled in navigating complex situations and scenarios of a technical nature with a business impact.
• Thorough understanding of Networks, systems and how to effectively use it to deliver optimal solutions.
• Thorough understanding of Networks and Network design principles.
• Cross Functional network skills, routing, switching, scripting, and basic development.
• Proven record of accomplishment of network equipment and infrastructure research and implementation.
• A good blend between technology and soft skills.
• Analytical thinking and acumen for problem solving complex challenges.
• Ability to transfer skills and knowledge to others.
• Ability to put information gathered into an executable action plan.

Education Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.

• Certifications and courses, as listed below, are highly desirable:

• Equipment vendor specific qualifications

• Project management qualification
• Leadership development course

POSITION STATEMENT  

The Technical Network Operations Manager will be responsible for keeping track of the day-to-day operational activities within the active networks team and will be the first technical point of contact for operational issues; incidents and ISP or end user escalations raised to the active networks team to ensure efficiency and extended uptime and quality of service for customers. The position will further cover daily health checks and actions required to ensure maximum performance, availability and capacity for all network components. The custodian of the role will contribute to problem identification and resolution and the operationalization of new or updated technologies and active networks.

KEY RESPONSIBILITIES

• Record; prioritise; track and coordinate operational activities within the active networks team


• until resolution.


• Ensure SLA compliance from the active network team to internal and external customers.


• Provide 2nd level technical support for network related issues that are directed at the Active


• Networks team and allocate the appropriate resources from the team if 3rd level technical


• support is required.


• Perform daily health checks across the active network in relation to performance, availability


• and capacity and reporting thereof.


• Record and manage any actions required to improve performance, availability and capacity.


• Ensure delivery of actions related to problems and risks for which the active networks team is


• responsible for resolving.


• Daily check-ins with the network operations team regarding incident and change management


• activities to ensure prompt resolution; identify post change issues and ensure system updates


• in-line with changes made.


• Proactively identify potential incidents that the NOC may not have visibility to and coordinate


• resolution of them with the NOC and active networks team.


• Quality assurance and operational handover for all projects.


• Manage vendor performance and escalations based on contractual obligations in conjunction


• with the NOC manager.


• Ensure compliance with network policies and standards.


• Upskill the network operations team to reduce the number of operational activities required by


• the active networks team.


• Define the operational handover from active networks to network operations and ensure


• compliance.


• Identify opportunities for automation to streamline operational functions.


• Identify and resolve data quality challenges for which the active networks team is responsible.


• Maintain compliance with standard operating processes for all interactions with the active


• networks team.


• Create and maintain a knowledge base to empower business and customers.

KEY COMETENCIES & SKILLS

Networking Fundamentals:

• TCP/IP, DNS, DHCP, VLANs, VPNs, Subnettingo Routing & Switching (OSPF, BGP, EIGRP, STP) WAN/LAN/WLAN technologies

Network Security:

• Firewalls (Palo Alto, Cisco ASA, Fortinet) IDS/IPS, NAC, Zero Trusto Encryption & Authentication (PKI, RADIUS, TACACS+)

Hardware & Software:

• Cisco IOS/NX-OS, Juniper JunOSo SD-WAN, SDN (Software-Defined Networking) Load balancers (F5, Citrix ADC)

Cloud & Virtualization:

• AWS, Azure, Google Cloud networking VMware NSX, Hyper-V

Monitoring & Troubleshooting:

• Wireshark, SolarWinds, Nagios, PRTG, NetFlow, SNMP

SYSTEMS

• Excel


• Word


• PowerPoint


• Outlook


• Google Earth


• MicroSoft Visio


• Illustrator


• QuickBase


• QGIS

QUALIFICATIONS & EXERPIENCE

Bachelor's Degree or equivalent certifications in 1 or more of the following:

• Computer Science


• Information Technology


• Network Engineering


• Telecommunications


• Electrical/Electronics Engineering


• Minimum CCNP or HCNP


• Scripting/Automation (Python, Ansible, Terraform)


• Knowledge of VoIP (SIP, QoS)


• Experience with DevOps/SRE practices


• 4 5 years of experience in a network operations environment.


• 4 5 years hands on experience in a network engineering role.


• Advanced experience with people management.

Overview

We are seeking CCNP-certified Network Operations Engineers to support our infrastructure needs.

• Implement, monitor, and repair network systems
• Ensure reliable and secure network access across the organization
• Schedule and execute routine network maintenance
• Address networking, routing, and interconnectivity issues
• Identify and resolve recurring network problems
• Manage switch backups and configurations
• Install and configure hardware as needed
• Respond to IT support tickets in a timely manner
• Demonstrate strong knowledge of routing, switching, and high availability protocols

• Matric and Bachelor's degree in Computer Science, Information Technology, or a related field.
• Cisco CCNP (required); CCNA, CCIE, or other relevant certifications are a plus
• 7 years in network support or IT operations.
• 7 years in a Network Operations Center (NOC) or similar environment.

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.