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Applications are invited for the Network Operations Solutions Architect position to be based in Stellenbosch.
This person will report to the Head of Technology.

PURPOSE OF THE ROLE: The Network Operations Solutions Architect will be responsible for all network solutions from needs-analysis, through solutions architecture, implementation, and support.

Key Performance Areas would include, but are not limited to:

• Design, implement, and optimize network and connectivity solutions for customers.
• Collaborate with cross-functional teams to develop tailored technical solutions.
• Architect and integrate technologies into cohesive, high-performing solutions
• Translate business requirements into scalable and innovative network products.

The successful candidate must have the following experience/skills: - Work Experience and Competencies:

• Minimum 3 years’ experience in:
• Multi-vendor environments, hardware and software.
• Network Engineering and Network Radio frequency experience.
• Documenting solutions and architecture that can be used for implementation and support of the solutions.
• Thorough understanding of Networks, systems and how to effectively use it to deliver solutions.
• Working with Enterprise and SME business customers.
• Analytical thinking and acumen for problem solving.
• Ability to transfer skills and knowledge to others.
• Technology stack experience: SD-WAN, VPN solutions, BGP, Network automation, Network monitoring, LAN management, Enterprise W-LAN, Security solutions, Mobile (LTE&5G).
• Network tools: Monitoring, reporting, scripting languages.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
  
• Certifications and courses, as listed below, are highly desirable:
  Equipment vendor specific qualifications, Juniper, Cisco, Arista, Extreme, Fortinet, HP, Nokia.
• Project management qualification.

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

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Join to apply for the Network Operations Solutions Architect role at Herotel Sonic

Applications are invited for the Network Operations Solutions Architect position to be based in Stellenbosch.

This person will report to the Head of Technology.

PURPOSE OF THE ROLE: The Network Operations Solutions Architect will be responsible for all network solutions from needs-analysis, through solutions architecture, implementation, and support.

Key Performance Areas would include, but are not limited to:

• Design, implement, and optimize network and connectivity solutions for customers.
• Collaborate with cross-functional teams to develop tailored technical solutions.
• Architect and integrate technologies into cohesive, high-performing solutions
• Translate business requirements into scalable and innovative network products.
  
  

• Minimum 3 years’ experience in:
• Multi-vendor environments, hardware and software.
• Network Engineering and Network Radio frequency experience.
• Documenting solutions and architecture that can be used for implementation and support of the solutions.
• Thorough understanding of Networks, systems and how to effectively use it to deliver solutions.
• Working with Enterprise and SME business customers.
• Analytical thinking and acumen for problem solving.
• Ability to transfer skills and knowledge to others.
• Technology stack experience: SD-WAN, VPN solutions, BGP, Network automation, Network monitoring, LAN management, Enterprise W-LAN, Security solutions, Mobile (LTE&5G).
• Network tools: Monitoring, reporting, scripting languages.
  
  

• Bachelor's degree in computer science, Information Technology, or a related field.
• Certifications and courses, as listed below, are highly desirable: Equipment vendor specific qualifications, Juniper, Cisco, Arista, Extreme, Fortinet, HP, Nokia.
• Project management qualification.
  
  

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Telecommunications

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Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

Our client, a leader in the Supply Chain and Logistics industry, is seeking to employ an experienced Operations Director to their leadership team, based in Benoni, Johannesburg.

10 years' experience in the transport industry, with at least 7 years in Executive Management secures this senior appointment.

A wonderful career opportunity awaits you!

• Tertiary qualification in Logistics and Supply Chain Management or Transport Management
• Postgraduate degree will be an advantage.
• Minimum of 10 years' experience in the transport industry, with at least 7 years in Executive Management .
• Strong background as an operational strategist .
• In-depth knowledge of planning, loading, weight distribution, and cargo securing on trucks.
• Experience in Urgent, Express, and Cross-Border Road Freight .
• Exposure to Materials Handling (e.g., forklifts, tie-down methods, Hazchem operations).
• Experience with in-house systems (e.g., LMS or equivalent).
• Solid understanding of compliance management principles and practices .
• Proven knowledge of investigation processes and procedures .
• Familiarity with learning and development frameworks within an operational environment.
• Strong understanding of local regulatory compliance in transport and logistics.
• Demonstrated experience in the management of health and safety standards .
• Knowledge of security systems and related equipment management .
• Experience in security monitoring and conducting compliance inspections .
• Sound understanding of Total Quality Management methodologies .
• Knowledge and handling experience of dangerous goods regulations .
• Proficient in ensuring internal audit compliance .
• Demonstrated ability to manage Health and Safety in operational environments .
• Working knowledge of basic Environment, Health and Safety requirements .
• Awareness of corporate Environment, Health and Safety objectives .
• Understanding of Environment, Health and Safety incident reporting protocols .

Basic Function

• Provide strategic planning, leadership, and coordination of all operational business units and departments.
• Support business development, innovation, and financial disciplines through operational leadership.
• Monitor and analyse operational efficiencies, cost effectiveness, and performance across all activities.
• Fulfil fiduciary duties as a Board Member, ensuring sound management and financial stability.
• Maintain strong stakeholder relationships while driving strategic direction.

• Direct and coordinate overall operational functions of the company.
• Analyse logistics to ensure cost-effective and efficient product and supply transport.
• Manage inbound/outbound logistics, warehouse operations, safety and quality.
• Evaluate financial impact of logistics changes (e.g., routes, volumes, 3rd party carriers).
• Assist in the development and management of operational budgets.
• Contribute to new project proposals and operational planning
• Develop and implement goals, policies, and procedures for operations.
• Foster strong relationships with partners, vendors and distributors.
• Recommend and enforce policies to enhance operations.
• Coordinate cross-departmental business plans and staff execution.
• Oversee recruitment, training, and performance evaluation of operational staff.
• Integrate logistics with business systems such as Finance, IT, HR and Business Development.
• Address HR matters related to operations.
• Design and use models to evaluate logistics services.
• Identify and eliminate operational risks.
• Act as liaison between clients and operations teams to maintain long-term relationships.
• Manage projects, strategy, planning, negotiation and innovation development.
• Enforce corrective actions for improved performance and track results.
• Promote team versatility through training and development.
• Oversee operational HR administration.
• Ensure full use of company technology and processes in operations.
• Design and manage the operational MIS and reporting systems.

• Oversee operational output, KPIs, and performance across business units, branches and departments.
• Coordinate group-wide operations for consistency and efficiency.
• Manage budgets and ensure delivery within set parameters.
• Maintain KPIs, SLAs and achieve cost benchmarks.
• Support business development through sourcing of new opportunities.
• Maintain fleet availability to ensure 100% operational readiness.
• Deliver operational statistics via MIS.
• Provide fleet management and advise on vehicle procurement.
• Ensure vehicle safety, security and live tracking.
• Oversee abnormal load transport in compliance with statutory requirements.
• Maintain robust import/export capabilities.
• Ensure full Proof of Delivery capability.
• Maintain strong industry network and role-player relationships.

• Manage service level agreements with customers and suppliers.
• Maintain compliance with statutory entities and government-related stakeholders.
• Foster internal communication across branches and divisions.

• Manage operations staff and ensure alignment with company expectations.
• Ensure access to policies and procedures for all team members.
• Promote adherence to company code of conduct and disciplinary procedures.

• Oversee daily operations reporting, KPIs, executive reports and presentations.
• Control and reduce operational expenses through cost-saving initiatives.

Ensure timely staff training, including mandatory and soft skills development.

• Oversee clearing and forwarding operations ensuring compliance and efficiency.
• Ensure the customs department supports business functions effectively.

• Ensure compliance with OHS and company safety policies.
• Manage safety and security of cargo, equipment and staff.
• Enforce access control and PPE compliance.

Take appropriate action within delegated authority limits.

Achieve targets outlined in annual individual KPI goal-setting forms.