226 Help Desk Analyst jobs in South Africa

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) requirements for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

• 2+ years experience in an IT support or technical operations role
• Proficiency in Microsoft Azure services and Windows Server environments
• Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
• Troubleshooting skills for connectivity and infrastructure issues
• Basic PowerShell scripting experience for automation and diagnostics
• Familiarity with ticketing systems (e.g., Jira)
• Excellent communication and customer service skills
• Ability to juggle multiple support requests while staying organized
• Experience working in a small, agile IT team environment
• Exposure to monitoring or remote support tools

Reference: JHB004740-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Technical Support Analyst to join their team (BA EA).

Requirements:

• Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan advantageous)
• Additional certification in Microsoft (MCSE), O365, Linux, Cisco or similar technologies is a plus

• Install and configure computer hardware operating systems and applications
• Network and Security administration in conjunction with the designated Service Providers
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Provide 3rd Line user support and onsite support to Team Members
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers
• Asset Management on all IT related devices

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

• IT-related qualification or relevant Certification (CompTIA, Microsoft, etc.)
• Microsoft Azure Fundamentals Certification (advantageous)
• ITIL Foundation Certification (beneficial)
• A+ / N+ or equivalent entry-level support qualifications

• Minimum 2 years in an IT Support or Technical Support Analyst role
• Experience with Microsoft Azure (Active Directory, VMs, and Storage)
• Basic PowerShell scripting for automation or troubleshooting
• Familiarity with Windows Server environments
• Working knowledge of networking basics (DNS, DHCP, IP, VPN, and Firewalls)
• Experience using ticketing systems (e.g., Jira)

• Provide 1st and 2nd line support for internal infrastructure and custom applications
• Resolve Azure-related issues and perform routine server support
• Log, manage, and resolve incidents through a ticketing system
• Offer clear and professional support to clients via MS Teams or phone
• Escalate unresolved or complex problems to relevant internal teams
• Maintain and update technical documentation and knowledge base
• Prioritize tasks in line with Service Level Agreements (SLAs)

ENVIRONMENT:

A strong technical & results-driven Technical Support Analyst is sought by a dynamic Independent Asset Management Firm to ensure seamless IT support for software, hardware and applications across regional and global teams, both on-site and remotely. You will also log and manage incidents and service requests, maintaining detailed records in line with ITIL best practices., proactively diagnose and resolve issues while utilising tools such as Microsoft Copilot, Power Automate, and ServiceNow Virtual Agent to streamline tasks and improve user experience. Applicants will require a Degree in Information Systems/Computer Science or a related field (or equivalent experience), have 3+ years of experience in IT Support, Service Desk or IT Service Management with knowledge of IT asset and application management, including Citrix, Bloomberg, FactSet, ThinkFolio or Charles River. You must also have proficiency with

ServiceNow Virtual Agent, Microsoft 365, Windows 10/11, Azure, Intune, OneDrive, SharePoint, Teams, PowerApps, Microsoft Copilot, Mimecast & SysTrack.

DUTIES:

• Deliver responsive and effective 1st/2nd line support for software, hardware, and core applications via ServiceNow, Microsoft Teams, walk-ups, or phone.
• Accurately log and manage incidents and service requests, maintaining detailed records in line with ITIL best practices.
• Provide clear, user-friendly communication and technical guidance to end-users of varying technical abilities.
• Maintain and update tickets with relevant progress notes and status updates.
• Own incidents from initial report to resolution, ensuring minimal handovers and timely follow-ups.
• Prioritize and manage multiple open cases, escalating as needed with full context and troubleshooting steps taken.
• Use tools such as Microsoft Copilot, Power Automate, and ServiceNow Virtual Agent to streamline tasks and improve user experience.
• Proactively diagnose and resolve issues, leveraging logs and monitoring tools to prevent repeat incidents.
• Collaborate with internal technical and product teams to resolve complex or systemic issues.
• Maintain real-time communication with users during incidents to ensure a positive and transparent support experience.
• Contribute to and update the knowledge base to enable user self-help and team learning.
• Analyse support trends to identify recurring issues, suggesting process improvements and automation opportunities.
• Perform user administration tasks: password resets, AD group updates, etc.
• Participate in on-call and after-hours support on a rotational basis.
• Promote self-service portals and digital adoption, educating users on best practices.
• Uphold company policies regarding data security, compliance, and confidentiality.
• Share knowledge, mentor team members, and promote a collaborative team culture.

REQUIREMENTS:

Qualifications

• Degree in Information Systems, Computer Science or a related field (or equivalent experience).

Experience/Skills

• 3+ Years of experience in IT Support, Service Desk or IT Service Management with a focus on remote support and high-volume requests.
• ITIL knowledge and experience applying ITSM best practices.
• Strong troubleshooting and problem-solving skills for software, hardware and cloud environments, supporting users remotely across different locations.
• Proficiency with Microsoft 365, Windows 10/11, Azure, Intune, OneDrive, SharePoint and Teams.
• Knowledge of IT asset and application management, including Citrix, Bloomberg, FactSet, ThinkFolio or Charles River.
• Experience with IT security tools such as Mimecast, anti-virus solution and endpoint security platforms.
• Experience with endpoint monitoring tools (e.g. SysTrack) for proactive troubleshooting and automation.
• ServiceNow expertise - administration, configuration, development, workflows, automation and integrations.
• Tech-first mindset, embracing AI and automation driven tools like PowerApps, Microsoft Copilot.

ATTRIBUTES:

• Excellent communication skills clear, proactive and user focused support.
• Ability to work independently and collaboratively within a fast-paced, evolving IT environment.
• A client focused and collaborative approach.
• Ability to analyse, interpret and assimilate information.
• Driven by results.
• The ability to approach and own and continuously seeks out opportunities for development.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note, the successful candidate will be required to work UK hours , 08:30 to 17:00, Monday to Friday, and therefore will be able to take leave on UK public holidays in place of recognised South African public holidays.

MRI Software is currently looking for a Software Support Analyst , with experience of Oracle PL/SQL . We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of MRI software solutions.

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and technical issues.

MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

• Creative and curious troubleshooter
• Good organisation and time management skills
• Strong communication skills with the ability to confidently articulate technical concepts

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Join to apply for the Support Analyst role at Klipboard

Join to apply for the Support Analyst role at Klipboard

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

• inspHire is a market leader in the development and provision of rental industry software
• Helpdesk Analyst role provides 1 st line business-to-business software application support
• Working in a global team supporting inspHire products as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications
• Communicating via multiple media – phone, e-mail, chat
• Creating documentation and delivering customer training where required
• Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites
• Covering support hours between 8am and 12am on a rota basis
  
  

• Your responsibilities include but are not exclusive to:
• Deliver a first-class service to our customers
• Answer questions and troubleshoot issues quickly and efficiently.
• Provision of high-quality updates to customers on a regular basis.
• Correctly set the customers’ expectations.
• Deliver on promises
• Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
• Proactive management of assigned cases
• Maintain excellent quality of cases with detailed notes
• Always display a positive and can-do attitude
• Identify solutions and preventative measures to improve the customer’s experience
• Ensure all cases are progressed in line with InspHire SLA’s.
• Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
• Be curious to change, evolve and develop in ways that help us better serve our customers.
  

• Good IT skills with demonstrable experience in a similar IT support role
• Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
• Intermediate knowledge of Microsoft SQL database structures
• Experience of supporting applications with MS SQL databases, including script/query writing
• Knowledge of ERP or business IT systems
• Always display a “customer first" attitude
• Ability to work under pressure in a fast-paced environment
• Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
• Ability to troubleshoot and strive for first time resolution of issues.
• Consistently produce high quality and detailed work
  
  

• Knowledge of Crystal Reports
• Knowledge of Sage Accounting Solutions
• Appreciation for all products and services in the inspHire offering
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Klipboard by 2x

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Listing reference: track_001265

Listing status: Online

Apply by: 9 August 2024

Job category: Helpdesk and Technical Support

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Tracker requires the services of a Technical Support Analyst in our Technical Support Department. The incumbent will be responsible for diagnosing customers’ in-vehicle camera (AI Dashcam and MDVR) issues, such as investigating user complaints, troubleshooting, and resolving in-vehicle camera related system/hardware/software problems.

1. Resolve customer issues with in-vehicle camera issues, IA Dashcam and MDVR.
2. Ensure customer satisfaction.
3. Maintain accurate records of interactions with customers and recurring user problems.
4. Follow up with customers as needed to ensure any problems are resolved.
5. Statistical reporting on product performance.
6. Evaluate and assess current processes and develop solutions to assist with problem areas.
7. Monitor system performance.
8. Communicate actively and effectively with stakeholders/clients/business.
9. General administration.

1. Matric.
2. Minimum 2 years relevant products and systems knowledge.
3. Basic technical knowledge on how products/software work.
4. Basic products and software testing knowledge advantageous.
5. MS Office Suite proficiency (MS Word, Excel, PowerPoint).
6. Interpersonal skills.
7. Technical and problem-solving skills.
8. Ability to work under pressure.
9. Ability to effectively multi-task and prioritize.
10. Negotiation and mentoring skills.
11. Written and verbal communication and presentation skills for group settings, including management level and development team.
12. Reporting and documentation skills.
13. Valid driver’s license preferred.

Location: Legal Firm based in Pretoria

Salary: R20K

Description:

Legal Law Firm seeks an IT Support Analyst with the following qualifications:

• 2 years’ experience
• Windows 10 / 11 Experience - crucial
• MS Office Experience - crucial
• Windows Active Directory – crucial
• Networking – advantageous
• ArcServe – advantageous
• Windows Group Policies – advantageous
• Fortinet/Firewall – advantageous
• Office 365 Admin - advantageous
• Degree or diploma in Information Technology - advantageous

Responsibilities:

• Manage, maintain, and repair IT systems.
• Diagnose and repair faults.
• Resolve network issues.
• Install and configure hardware and software.
• Identify hardware and software solutions.
• Troubleshoot technical issues.
• Provide timely and accurate customer feedback.
• Support the roll-out of new applications.
• Provide support in the form of procedural documentation.
• Manage multiple cases at one time.
• Test and evaluate new technologies.

We offer:

R20K CTC