463 Retail Manager jobs in South Africa

At Norman Goodfellows, we don't just sell wine, spirits, and premium beverages — we create experiences worth toasting to. We're on the hunt for a Retail Manager who's got the perfect blend of leadership, passion, and a dash of flair. If you thrive in a fast-paced environment, love creating exceptional customer experiences, and can manage a team as smoothly as a perfectly aged whiskey, then we want you on our team

• Sales & Customer Experience

• Drive sales performance and achieve store targets.

• Deliver an exceptional customer experience that reflects the Norman Goodfellows brand.
• Handle customer queries, complaints, and escalations with professionalism.

• Operations & Compliance

• Oversee day-to-day store operations, ensuring compliance with company policies, liquor licensing, health & safety, and legal requirements.

• Manage stock control, ordering, receiving, and shrinkage management.
• Ensure store presentation, merchandising, and promotional displays meet company standards.

• Team Leadership

• Recruit, train, motivate, and manage store staff.

• Set clear goals, monitor performance, and provide coaching and feedback.
• Build a culture of accountability, collaboration, and service excellence.

• Financial & Reporting

• Manage budgets, expenses, and cost control.

• Analyse sales data and prepare reports for management.
• Drive profitability through effective resource allocation and cost management.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Commercial awareness and sales-driven mindset.
• Ability to problem-solve and make sound decisions.
• Strong organisational and multitasking skills.
• Knowledge of stock management and retail systems (POS, inventory software).

• Matric/Grade 12 (Tertiary qualification in Retail/Business Management advantageous).

• Minimum 3–5 years' retail management experience, preferably in liquor, FMCG, or premium lifestyle retail.

• Proven track record of achieving sales and managing high-performing teams.
• Willingness to work retail hours, including weekends and public holidays.

Competitive Remuneration package

Provident fund

Group life and Disability cover

Join Our Client's Retail Leadership Team

Are you a dynamic, results-driven leader with a passion for delivering exceptional customer experiences? Our client is seeking talented individuals to join their retail management team in the following positions:

°Retail Manager

°Assistant Manager

°Receiving Manager

°Admin & Front-End Controller

As part of this leadership team, you'll play a key role in overseeing daily store operations, driving sales performance, leading a high-performing team, and ensuring every customer interaction reflects the brand's values.

Duties & Responsibilities

Lead the team to create a brilliant in-store experience where customers feel delighted, surprised, and excited.

Build strong customer relationships and develop new business opportunities.

Manage day-to-day store operations including stock, staff, sales, and service to achieve top performance.

Oversee internal processes to promote efficiency, reduce risk, and drive continuous improvement.

-Desired Experience & Qualifications

Minimum 5 years' experience in retail management.

Grade 12 qualification (Matric).

Strong retail foundation with knowledge of all store processes.

Excellent leadership and communication skills.

High attention to detail, analytical mindset, and strong decision-making abilities.

Computer literate and confident in using retail systems.

Ready to take the next step in your retail career?

Send your CV to

with the position you're applying for in the subject line.

Job Type: Full-time

Ability to commute/relocate:

• Hartenbos, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Location:

• Hartenbos, Western Cape (Required)

Work Location: In person

Main Purpose:

Strategically manage and grow a safe and profitable retail operation, integrate the acquisitions of retail business and maximizing revenues and profits. Evaluation, development, execution and administration of new projects.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

• Achieve and exceed stated objectives (EBITDA, OPEX, CAPEX) for Retail business. Ensure best results by coaching and supporting staff with structured development of retail networks through growth and/or optimization. Consistently benchmark and positively challenge the organization to maximize results and opportunities. Ensure customers are delighted by interaction with Puma retail services.
• Achieve and ensure HSE culture is exhibited and practiced in the running of retail operations and in accordance with Puma standards.
• Achieve and exceed all projects assigned as much as possible to reinforce and expend opportunities with partnership to more opportunities in the country. Ensure locations, layouts, offerings and operating platforms are world class in quality and optimized for the market. Comply with partnership requirement to open best locations in multiple geographical locations without limiting logistical needs for the future. Assist with the structure set up on all required levels.
• Deploy best practice and the tools identified with management for administration and delivery of Network Planning and Channel management needs. Align engineering and maintenance needs with consistent and complimentary policies, processes and tools.
• In collaboration with those responsible for Network Planning, pricing, sales & marketing in the region, define sales profile, targets, KPIs, campaign and drive the Organisation to deliver the company retail strategy in:
• Volume and margins (fuels, lubes, cards)
• Site profitability
• Fuel card sales contribution to sales
• Operation excellence
• Lead contract negotiations and contract management execution
• Global sales campaign and motivation programs
• Develop sales training framework (attitudes, skills and competencies)
• Manage relationships with internal and external support and grow staff capabilities
• Set up process for divesting and discarding the tail end company owned stations and real estate in assigned location.
• Lead process of network development to grow the retail network profitably as per set targets.

Requirements:

Experience:

• University degree in Business Administration, Engineering or related fields
• Minimum of 5 years' experience in senior management in similar positions or relevant field
• Significant retail experience in Downstream
• Proven record of good project management skills
• Solid downstream business knowledge

Skills:

• Sales and business development
• Business Analysis
• People management
• Leadership skills
• Project management
• Property management
• Legal procedures
• Negotiation
• Budgeting and planning
• Problem Solving and Decision making
• Environment, Health and Safety management
• Contractor Management
• Tender Procedures
• Standards and Legislation
• Quality Assurance
• Work planning and control
• Procurement policies and processes
• Communication, interpersonal and influencing skills

Competencies:

• Strong conceptual thinking with ability to see the bigger picture and seize well evaluated opportunities. Analytical and strategic thinking are key
• Leadership and communication competencies to build and share vision, motivate, coach, performance guidance, deliver through others, lead from the front.
• Strong analytical skulls which would provide consistent investment returns, risk management focus to minimize less controllable market exposure (i.e. price swings, cost of inventories, supply options, investment considerations).
• Ability to successfully manage people
• Decision making and problem-solving skills
• Planning and organization
• Ability to motivate the team
• Leadership and negotiation skills
• Can do approach and track record of making things happen

Key Relationships and Department Overview:

• Internal – Commercial areas, Operations, Finance, Customer Service
• External – Customer's, Vendors

Retail Manager Richmond Park

ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and dynamic Retail Manager.

Purpose of the Role

The Retail Manager plans and directs the day-to-day operations of the Branch. Develops strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Key performance areas:

• Manage retail staff, among which includes people working on the floor, and the cashiers
• Meet financial goals by analysing variances, initiating corrective actions, formulating pricing policies and scheduling expenditures
• Make sure pricing is correct
• Work on store displays

• Attend trade shows in order to identify new services and products

• Recruit, Coach, counsel, discipline, and train employees

• Evaluate self-on-the-job performance, as well as other staff
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed

• Approve contracts with store vendors

• Maintain inventory and ensure items are in stock

• Ensure promotions are accurate and in tune with company's standards
• Utilize computers to record sales figures, for data analysis and forward planning
• Make sure that health and safety measures are met
• Maintain health and safety measures and store's cleanliness
• Organize and distribute staff schedules
• Preside over staff meetings
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets

• Handle customer complaints, issues and questions

• Minimum 5 years managing a retail store, preference will be given to candidates with electrical knowledge and experience and experience in a similar work environment.

• Qualification in Business Administration, Retail Management or similar will be advantageous
• Experience in Accpacc or similar computer packages will be advantageous

Key Skills and Competencies
- Strong leadership and management style, plan lead and control
- Good Financial acumen
- Excellent organisational skills
- Experience in arranging customer days
- Knowledge and experience with in-store promotions
- Willing to work on Saturdays/Public holidays

Busy retailer client is looking for the following to join their team. Candidates who have experience in the following fields will be shortlisted and contacted for interviews. You will need to have at least 3 years' experience in either of the following:

Assistant FMCG manager

Fresh Foods manager

Butchery supervisor

Deli supervisor

Submit your CV today to be considered for these roles. References and necessary checks will be carried out and work history will be verified.

Job Type: Full-time

Pay: R7 000,00 - R14 000,00 per month

Experience:

• RETAIL MANAGEMENT: 3 years (Required)

Language:

• ENGLISH (Preferred)

Location:

• Rondebosch, Western Cape (City of Cape Town) (Preferred)

Work Location: In person

• Assisting the GM

• Motivating and inspiring the team to achieve store goals

• Drive sales and marketing campaigns

• Assisting in administrative/payroll functions

• Ensuring the team is utilised effectively

• Ensure excellent customer service and experience

• Ensure consistency and compliance with processes & policy

• Merchandising

• Complete stock management

• Housekeeping

Requirements

Essential Qualifications and Experience:-

• 3-5 yrs experience in a same/similar role

• Strong verbal & written communication skills

• Assisting the GM

• Motivating and inspiring the team to achieve store goals

• Drive sales and marketing campaigns

• Assisting in administrative/payroll functions

• Ensuring the team is utilised effectively

• Ensure excellent customer service and experience

• Ensure consistency and compliance with processes & policy

• Merchandising

• Complete stock management

• Housekeeping

Main Job Function:

We’re looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub. You’ll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the Weelee brand. This role is perfect for someone with a passion for customer service, cars, and team leadership.

Key Responsibilities:

• Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience.


• Supervise and coach a team of sales executives, admin staff, and delivery coordinators.


• Drive sales performance and meet monthly sales and customer satisfaction targets.


• Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.


• Resolve customer queries and complaints with professionalism and care.


• Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.


• Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance trends.


• Ensure proper documentation, vehicle handovers, and delivery processes are followed.


• Maintain a clean, safe, and welcoming environment for all customers and staff.


• Stay up to date with used car market trends, competitor activity, and pricing strategies.

Job Requirements:

• 3+ years of experience in retail management, preferably in automotive, tech, or fast-paced retail environments.


• Strong leadership and team management skills with a hands-on approach.


• Excellent communication, negotiation, and customer service abilities.


• Data-driven mindset with experience working with CRM, sales dashboards, and inventory tools.


• Knowledge of used car retail or vehicle sales processes is a strong advantage.


• A passion for cars and the automotive industry.


• Valid driver’s license (essential).

What We Offer:

• Competitive salary with sales incentives.


• Dynamic, fast-growing company with opportunities to advance.


• A supportive team culture focused on innovation and trust.


• The chance to be part of transforming how South Africans buy and sell cars.