302 Customer Complaints jobs in South Africa

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Join a top global firm specializing in underground mining equipment.

• Seeking a skilled Trade-tested Millwright or Electrician with OEM experience for servicing, commissioning, and maintenance tasks, including parts management.
• This dynamic role involves extensive travel within South Africa and occasional trips to Africa, averaging around 14 days per month.
• Proficiency in hydraulics and the ability to interpret electrical schematic drawings are key requirements.

Role Summary:

The Customer Support Agent is responsible for delivering high-quality support services to our customers through various communication channels. This role is crucial in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing product or service information. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
• Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
• Follow up on customer interactions to ensure issues are fully resolved.
• Document all customer interactions, issues, and resolutions in the company's CRM system.
• Stay updated on product information, policies, and processes to provide accurate assistance.
• Communicate any significant product or service changes to customers.
• Collaborate with other team members and departments to improve the overall customer experience.
• Share insights and feedback with the Customer Support Manager to help refine support processes and policies.

• Suggest improvements based on customer feedback and trends.

Essential Requirements:

• A minimum of National Senior Certificate NQF 4 or equivalent.
• 2-3 years of experience in a customer support or related role.
• Proficiency in using CRM systems and other customer support software.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to handle stressful situations and a fast paced environment.
• Good organizational skills and attention to detail.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work independently and as part of a team.
• Flexibility in adapting to evolving company products and new technologies.
• Proficiency in English.

Beneficial Requirements:

• Experience in Industrial Automation products.
• An electrical or mechatronics qualification.
• Experience with advanced troubleshooting and technical support.

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We seek a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure high customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English; knowledge of additional languages is a plus.
• Credit and criminal clear.
• Matric / Grade 12 qualification.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Strong process, technical, and analytical skills.
• Ability to deliver results within defined timelines.
• Advanced Excel skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills and openness to input from team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm, including selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication within two weeks of submission, please note your application will not be considered.

Purpose of the Role

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

Responsibilities:

• Customer Assistance: Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Technical Support: Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.
  

Requirements:

• Grade 12 or equivalent.
• Prior experience in customer service preferably in the online gambling industry.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.

Advantageous:

• Familiarity with sportsbook platforms, mobile applications, and related technologies.
• Passion for sports and strong knowledge of various sports, teams, and leagues.
  

Moonspin is committed to the transformation and redressing of past inequalities.Our employment equity goals will be considered in our selection process.

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join or team!

Are you the perfect candidate? Check here!

• You are fluent in English
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A 5/2 working schedule - from 8am to 5pm with Mondays and Tuesdays as days off;
• REMOTE OPPORTUNITY to work full time;
• 7 wellness days per year (available immediately).
• 20 Vacation Days per year (available after 3 months of probation).
• $1000 USD reimbursement for workplace equipment (after 3 months probation).
• 50% reimbursement of eligible medical bills up to $1000 USD per calendar year (available after 3 months probation).

Sounds good? Join us now!

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About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health stipend
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 1 month ago

Cape Town, Western Cape, South Africa 3 months ago

Cape Town, Western Cape, South Africa $600 - $800 1 week ago

Cape Town, Western Cape, South Africa ZAR15,000 - ZAR20,000 2 months ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

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Do you want to make a real impact and help companies around the world improve remote working for their teams?

Are you a problem-solver with a passion for delivering excellent service? Do you enjoy improving processes and working closely with a supportive team? If so, the Customer Support Agent role at Workwize is the perfect fit!

About Workwize

We’re revolutionizing how businesses support their global teams.
The rise of remote work has unlocked global talent, but also created logistical challenges in managing IT equipment, shipping, storage, and retrieval.
Our SaaS platform, integrated with global suppliers and warehouses, automates the entire hardware lifecycle for distributed teams. We currently serve over 25,000 users and manage 100,000+ devices across more than 100 countries.

Your Role

As a Customer Support Agent, you’ll play a key role in ensuring users and clients receive fast, clear, and helpful responses. You’ll work in a structured, knowledge-driven support environment, following established procedures and workflows. Your responsibilities will include:

• Handling incoming client queries via Zendesk (email and chat) in a professional, solution-oriented tone
• Managing ticket workflows using tools like Order Tool, Retool, and Airtable
• Provide resolutions within our SLAs
• Escalating issues clearly using defined internal workflows (e.g. bug tickets, product questions, delivery problems)
• Collaborating with your squad (Delivery or Retrievals) and aligning closely with internal teams
• Using and improving the internal knowledge base by flagging outdated or missing procedures
• Suggesting new macros, improvements, or automation ideas to boost support efficiency
• Participate in internal testing of new workflows, macros, or processes

Who You Are

• Empathetic, service-minded, and calm under pressure
• Structured and process-oriented, with strong attention to detail
• Proactive, curious, and comfortable working independently in a remote team
• A clear communicator who’s not afraid to ask questions or suggest improvements
• Eager to learn and grow in a dynamic, high-growth environment

What You Bring

• 4+ years of experience in a customer support or service role
• Fluent written and spoken English
• Strong organizational skills and comfort with tools like email, chat, and shared documentation
• Comfortable learning and navigating multiple platforms
• Experience with Zendesk is a plus!
• Strong skills in ticket escalation, de-escalation, and handling complex or multi-stakeholder cases
• Confidence in supporting peers and suggesting process improvements

Bonus Skills (Not Required)

• Familiarity with IT hardware lifecycles, logistics, or warehousing
• Prior work in a fast-growing startup or scale-up

What We Offer

• A role in a growing, mission-driven, and international team
• Flexibility to work remotely from anywhere within your time zone
• A full work setup with all necessary tools provided
• A collaborative team culture that values transparency and ownership

Sound like a fit? Apply now and help us redefine the future of remote work—one support ticket at a time

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Join to apply for the Customer Support Agent role at The Flex .

The Flex is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

• Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.
• Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
• Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
• Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
• Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.
• Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
• Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
• The Flex Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

• Proven experience in customer service, hospitality, or a similar role.
• Exceptional verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving skills with a calm and positive demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
• Flexibility to work shifts, weekends, and holidays as required.
• Passion for delivering exceptional guest experiences.

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-evolving company.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on The Flex properties for personal use.

• Entry level

• Full-time

• Other

This job is active and accepting applications.