442 Customer Complaints jobs in South Africa

Wonderful new graduate opportunity with an AI company in the UK. You'll be the Customer Support & Growth Associate for this growing business.

100% remote (you'll need to have wifi and good connectivity)

R20k - R25k depending on your degree and work experience

Working with two incredible tech guys who grown and solid previous tech businesses

You'll be:

Providing customer support

Dealing with client subscriptions

Overseeing client queries and accounts

Doing research

Supporting with content

You'll need:

Degree educated in SA

Ideally some work experience or an internship would be useful

Interest in AI + technology

Able to work independently with lots of autonomy

FOLLOW @HONORSEARCH Linkedin for all new roles as they come in

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Cape Town, South Africa

Working Pattern:

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

The Role

As a CS/PPT Team Lead, you will be responsible for leading and developing a team to deliver excellent customer service while ensuring compliance with critical, high-risk operational procedures related to safer gambling. You will get the best out of people, understand team dynamics, and enhance your team's knowledge of the business to protect both our customers and the company. This role is pivotal in driving our commitment to customer satisfaction and responsible gaming.

Key Responsibilities

• Take ownership and responsibility for leading excellent service and the delivery of department KPIs.
• Ensure the effective delivery of player protection processes and compliance with internal Responsible Gambling and National Gambling Board policies and procedures.
• Develop your team to understand the importance of both customer service and meeting KPIs.
• Analyse and resolve deficiencies, identifying trends and recommending continuous improvements to the service offered to our players.
• Lead by example and take accountability for all aspects of people management, including personal development and absence management.
• Foster an atmosphere of trust and open dialogue, providing support and coaching to your team.
• Build strong relationships and work collaboratively with key stakeholders.
• Handle multiple tasks concurrently, supporting the implementation of new services, products, and initiatives.
• Advise the team of trends in player's behaviours and other demographic information to enhance their understanding of impact.
• Be creative in recruitment to find the right people for the business and the team.

Key Skills and Experience

• Experience in managing, leading, and developing a successful team.
• Good IT skills, including experience using CRM systems.
• Knowledge and understanding of the competitive landscape, including experience with online gambling and responsible gaming regulations.
• Ability to drive a team forward in terms of goals and cultural change.
• Provide feedback, mentoring, and coaching, as well as reward and recognition.
• Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
• Demonstrates sound and well-reasoned judgement when applying decision-making.
• Able to manage competing priorities whilst ensuring performance targets are met.
• A desire for continuous improvement of processes, reporting, and the tools we use.
• Excellent organisational, planning, and time management skills.

What can we offer?

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Join a cutting-edge UK-based platform revolutionising the commercial property rental market — think Airbnb, but for office spaces, studios, retail pop-ups, and more. As a Customer Support Specialist, you'll play a critical role in ensuring seamless experiences for both hosts and renters by handling inquiries, resolving platform issues, and offering technical support when needed.

This fully remote role is ideal for a solution-oriented professional with a strong technical support background and a passion for helping users navigate digital platforms with ease.

• Provide responsive, friendly, and technically informed support via email, chat, and occasional phone calls.
• Troubleshoot complex platform-related issues, such as booking errors, calendar sync problems, or payment processing faults.
• Support both commercial property hosts and business renters with account management, listing updates, and system navigation.
• Work cross-functionally with product, operations, and technical teams to escalate and resolve bugs or platform limitations.
• Document recurring issues and contribute to FAQs, help articles, and internal troubleshooting guides.
• Maintain accurate CRM records and prioritise support tickets to meet response time SLAs.
• Uphold the company's customer-first approach in every interaction, ensuring satisfaction and loyalty.

• 3–5 years of experience in a customer support or technical support role, preferably within a digital marketplace, SaaS, or e-commerce environment.
• Demonstrated ability to resolve complex platform or software-related issues with minimal supervision.
• Experience using support tools such as Zendesk, Intercom, Gorgias, or Freshdesk.
• Familiarity with online marketplaces or booking platforms is highly advantageous.
• Excellent English communication skills – clear, empathetic, and professional.
• Self-starter mindset with strong organisational skills and attention to detail.

• Home office setup including:

• Reliable high-speed internet

• A functioning laptop or desktop computer
• Quiet, dedicated workspace

Company Description

FASTA is an innovative online credit provider dedicated to offering fast, reliable, and accessible financial solutions to South Africans. We pride ourselves on exceptional service, efficient processes, and a customer-first approach.

Role Description

We are looking for a Customer Support Representative to join our growing team. This is a full-time, on-site role located in the City of Cape Town. The ideal candidate will be responsible for assisting customers with inquiries, troubleshooting issues, maintaining accurate records of customer interactions, and ensuring a smooth and professional customer experience. The representative will also handle customer complaints and provide appropriate solutions in a timely manner. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Things you need to be great at

• Handling incoming customer queries via phone, email, and chat in a professional and timely manner.
• Providing accurate information about products, services, and account details.
• Assisting customers with account access, application processes, and troubleshooting.
• Escalating complex cases to the relevant departments when necessary.
• Maintaining accurate records of customer interactions using internal systems.
• Ensuring compliance with company policies, regulatory requirements, and data protection standards.
• Contributing to continuous improvement of customer service processes.

Minimum Requirements

• Matric Certificate (Grade 12) – essential.
• Previous customer service or call centre experience (advantageous).
• Strong communication skills in English (verbal and written); proficiency in additional South African languages is a plus.
• Computer literacy with the ability to work across multiple systems.
• Problem-solving mindset with a customer-first attitude.
• Ability to work independently and as part of a team.
• Experience in financial services or a fin-Tech environment is a plus.
• Ability to work in shifts, including weekends and public holidays, if required.

What We Offer

• Competitive salary.
• Opportunity to grow within a fast-moving FinTech company.
• Supportive team environment and modern workspace.

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

Job Opportunity at 1Nebula:

The purpose of this position is to provide timely and effective assistance to customers resolving issues, guide users through product features. The role is focused on issues and request resolution and is key for customer satisfaction, retention and product adoption.

What You will do within this role (Your key responsibilities):

• Respond to customer inquiries via various channels chat, email or phone

• Provides customer and product support and guidance

• Diagnose and troubleshoot issues

• Guide customers through product features and best practices

• Escalate complex issues to the appropriate teams

• Document customer interactions and feedback for continuous improvement

• Identify trends in customer inquiries to improve processes and proactively address common issues

• Collaborate with cross-functional teams to improve customer experience

• Assist with onboarding and training for new customers

• Contribute to knowledge articles, process documents and FAQs

• Maintain Knowledge Base with solutions to common problems

• Track and manage support tickets

• Analyze customer data, common issues, bottlenecks and areas of improvement

• Proactive communication and customer engagement

• Strive to meet and exceed service levels to ensure high quality service delivery

• Provide customers with clear, accurate, timely, data-driven and actionable reports on the customer's telecoms environment

More about You (Our requirements for the role):

Although we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application

• 3-year tertiary qualification (minimum NQF level 5)
• Degree or Diploma in Information Technology or Telecommunications

• Strong problem-solving abilities and technical troubleshooting skills

• Ability to communicate technical concepts to non-technical users

• Understanding CRM and ticketing systems

Our Amazing Perks

• High spec laptops and equipment for you to comfortably

• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too

• Grow your skills and learn something new with paid for Microsoft courses and certifications

• Give back by participating in our Culture and Social Responsibility initiatives

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.

Title:
Customer Support Consultant / Customer Care Consultant

Type:
On-site

Terms:
Full-time

Language:
German

Location:
Only considering applications-based in Portugal (Lisbon) or South Africa (Cape Town).

Your North Star

Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.

As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.

You will join a global team of customer service representatives and will be responsible for taking care of our Benelux (Belgium, Netherlands & Luxenberg) clients.

Tasks

Day in the life of the Customer Support Consultant

Customer Support

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.

• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs

• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution

• Meet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention

Retention and Service Recovery

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.

• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters

• Retain hoteliers by understanding the situations and behaviors that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

Requirements

Key skills:

• Non-negotiable: Fluency in German and English

• Has 2+ years' experience in a service-oriented, technical or customer support role

• Technical proficiency in working on different systems (training will be provided)

Beneficial skills:

• Hotel (front desk/reservations) / and or hospitality experience

How to be successful as the Customer Support Consultant

• Problem Solving

• Customer focused

• Active Listening

• Empathy

• Resilience

Benefits

Perks:

• Free Food Fridays

• Mac Environment

• Incentive Based Commission

• Formal Training Budget

• Annual Hotel Experience

• Equity

• Birthday & Christmas Vouchers

About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

About the role:

The Customer Support Administrator is responsible for managing the incoming case triage and case assignment process. You will provide quick responses and perform customer follow-up, monitor support queues, and overall Service Level compliance. You will have a constant sense of urgency, be detailed, action oriented, and a great communicator with a natural sense of customer empathy and someone who gets high personal satisfaction from seeing issues all the way through to closure to a customer's ultimate satisfaction.

Your contribution will be:

Support Case Triage: Triage new cases from customers via phone, email or chat. Assign triaged cases to the Customer Support team. Monitor all support queues and reporting for any gaps in follow-up or communication with customers and follow-up with the appropriate customer support staff to ensure cases are responded to in a timely manner and in meeting service level agreements (SLA's). This will require strong collaborative relationships with the customer support staff to ensure timely follow-up on all case issues.

Customer Engagement and Ambassordship: The customers must be the central focal point in all interactions and you will act as the voice of the customer in all interactions ensuring all defined SLA's are adhered to ensure their continued success through proactive engagement. In this role you must know your customer. Be able to identify the customer's technical ability and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them. Use clear and concise verbal and written styles to reduce customer effort. Anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues.

Replications and Product Expertise: You will use company tools to replicate customer scenarios, and resolve administrative support cases for accessing company portals. You will use company and third-party training sites to grow you own knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert. On completion of all cases participate in knowledge base creation for internal and external consumption to reduce future in-bound case volume and same case issues.

Team success: Customer success starts with great teammate success. Take part in all team meetings sharing ideas and knowledge to grow the effectiveness of the overall global support department.

To be successful, we think you need:

• 2 – 3 years' experience in a customer service role in a technical company
• Prior experience with Salesforce or equivalent CRM system.
• Empathy for customers and the Customer Support team with a proven ability to drive action with the Customer Support team without causing friction.
• Ability to work independently and in a team environment.
• Natural sense of urgency
• Great written and verbal communication skills

What's in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here:

Equity Statement : Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.