105 General Manager jobs in Johannesburg

Overview

Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.

Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.

At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.

This is an exciting opportunity for a highly motivated and experienced individual to lead the operations on a brand new BTR scheme due to open in Spring 2026. This role will oversee the delivery and day to day operations across one of our BTR developments. You will be responsible for driving your team to ensure seamless operational delivery and create a first-class resident experience.

You will have overall responsibility for the operations and performance of the BTR community which will include the following:

• Develop and implement operational plans to ensure the efficient day-to-day running of the scheme.
• Lead, motivate, and support the on-site team, fostering a positive culture with a strong focus on wellbeing and professional development.
• Oversee recruitment, induction, and ongoing training in line with company policies.
• Collaborate with central support teams to deliver outstanding customer service and resident engagement initiatives.
• Build and maintain strong local partnerships and community relationships.
• Champion sustainability initiatives aligned with Berkeley’s Vision 2030 Strategy, including effective void utility management.
• Conduct bi-annual apartment visits to ensure lease compliance and identify maintenance needs.
• Ensure unit turnover processes meet agreed SLAs.
• Work closely with the estate management team to coordinate operations across the wider development.

• Manage and monitor the scheme’s operating budget, ensuring financial performance and value for money.
• Hold regular performance reviews with maintenance, marketing, and leasing teams, driving continuous improvement.
• Ensure timely rent collection and manage arrears in line with company policy, escalating where legal action is required.

• Ensure compliance with statutory legislation, working closely with the H&S and Compliance Manager.
• Oversee reactive maintenance, ensuring issues are correctly allocated and resolved promptly.
• Enforce H&S policies, ensuring all contractors follow safe systems of work.
• Conduct regular building inspections, addressing safety or security concerns with central support teams.

• Collaborate with central leasing and marketing managers to ensure seamless communication and delivery.
• Support the Leasing Manager and team in conducting viewings, ensuring the “Berkeley Living” standard is upheld.
• Monitor and respond to all incoming enquiries in line with service levels.
• Ensure compliance with local licensing requirements, maintaining all necessary documentation.
• Proactively manage lease breaches, overseeing remediation and escalation where needed.

• Represent the Berkeley Living brand by delivering exceptional service to residents, visitors, and contractors.
• Foster open communication with residents across multiple channels, supporting a strong sense of community.
• Host regular resident meetings, sharing updates, addressing concerns, and gathering feedback.
• Deliver the Resident Engagement Strategy, ensuring clear communication of building and fire safety information.
• Oversee resident events to strengthen engagement and retention.
• Actively seek ways to exceed expectations, driving positive feedback and reviews.
• Act as the escalation point for complaints, ensuring timely and effective resolution.

• Proven experience in operational management, ideally within build to rent/Living sector.
• Strong leadership skills with the ability to inspire and develop teams.
• Excellent financial acumen and budget management experience.
• A collaborative mindset with exceptional communication skills.
• A commitment to sustainability, safety, and delivering outstanding customer experiences.

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants: If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

Overview

Job Purpose

The General Manager (GM) leads operations in South Africa to deliver a premium, scalable, and profitable workspace offering. The GM holds end-to-end accountability for operational excellence and control, sales, marketing, profitability, people (culture), and brand/tenant experience across all centres. The role is weighted toward sales and marketing, ensuring that sales execution is well-governed, outcomes-focused, and geared toward capacitating all centres and growing into new markets. The GM is a firm, kind leader who builds capable teams and systems, sets clear standards, and ensures that all tenants receive a premium, world-class experience.

Job Description Key Responsibilities

Responsibilities

1. Business Management

2. Overall, the GM is responsible for the smooth, efficient, and accountable management of all centres.

3. Ensuring that all centres, functions, relationships, and outputs are managed in a highly ethical, transparent, and strongly compliant manner at all times.

4. The GM is required to be abreast of all business metrics, numbers, departmental and individual targets, performance, and objectives at all times. A deep immersion in and functional knowledge of all business activities is critical.

5. Ensuring that the core business focus of providing a premium tenant experience remains well-communicated, actively driven, and highly enforced at all times.

6. Creating and maintaining an honest culture of collaboration, service delivery, and professionalism within both management and staff spheres. The core cultural drivers of accountability and premium service delivery to tenants must actively be embedded.

7. Ensuring that tenant communication is professional, frequent (to a set rhythm), appropriate, and informative.

8. Operations and Service Excellence

9. Own national centre operations standards and performance; ensure each site meets the premium standard for aesthetics, cleanliness, facilities, technology, and hospitality.

10. Implement and maintain operating procedures, checklists, and audit cycles; drive visible centre walkthroughs and remedial action plans.

11. Ensure centre teams execute move-in/move-out processes, maintenance, security, access control, and health & safety, with timely escalations.

12. Chair a weekly national operations review, track occupancy, service incidents, SLA breaches, and corrective actions per site.

13. Oversee vendor and supplier performance; negotiate contracts, ensure value for money, and manage warranties/penalties.

14. Govern stock, asset registers, and capex projects; sign-off specifications, budgets, and handovers to “business as usual.”

15. Finance, Commercial and Governance

16. The GM is responsible for oversight of the finance function through the Finance Manager and supporting teams.

17. Ensuring that annual budgets, quarterly reforecasts, and monthly management accounts with clear variance commentary and actions are produced, actively reviewed, and understood by the GM and collated for the CEO and board.

18. Ensuring that robust financial management is adhered to with a clear enforcement of limits of authority and internal controls. Immediately and urgently reporting any and all financial discrepancies, concerns, and issues to the CEO.

19. Ensuring that at all times the operations practice clear, ethical, and transparent financial activities and practices.

20. Sales and Marketing

21. Set sales governance, cadence (pipeline reviews, conversion/velocity KPIs, pricing discipline) and remove operational blockers.

22. Ensuring that sales governance is actively reported on, interrogated, and consistently improved on. The GM is responsible to drive and maintain required occupancy levels in all centres while actively growing the business’ reach and footprint.

23. Align Sales, Operations, and Finance on occupancy, pricing, promotions, and lease terms, safeguarding profitability per deal.

24. Hold Sales leadership accountable for targets and client relations management; intervene selectively on strategic/blue-chip deals when required.

25. Actively build and maintain positive relationships with brokers both locally and internationally (and ensure that the sales teams actively follow and report on the same strategy).

26. Ensuring that at all times the tenant onboarding processes and flow from sales to operations is a seamless, premium experience.

27. Manage weekly sales meetings and ensure CRM system data is accurate and up to date.

28. People, Culture and Capability

29. Build a high-trust, high-accountability, high-performance culture that is firm and kind: clear standards, direct feedback, and supportive coaching.

30. Ensuring the organisational HR narrative of “we nurture the individual, but protect the whole” is actively lived and managed.

31. Structure the organisation for scale; clarify roles, spans of control, and succession plans across centres and head office functions.

32. Set performance objectives and run quarterly reviews (ISP 3+1 process); recognise excellence and address underperformance quickly and fairly.

33. Drive recruitment quality; insist on values alignment and strong competency alignment for all leaders and centre staff.

34. Ensure at all times an HR landscape that is fair, procedurally driven, high-performance enabled, and that accountabilities are governed in a swift and consequenced manner.

35. Board Reporting

36. Define the reporting pack and metrics for the Board under the instruction of the CEO: occupancy, retention/churn, revenue/margin, arrears, site audit score, NPS/complaints, capex delivery, and people metrics.

37. Ensure accurate, timely dashboarding and narrative insight; escalate risks and present data-driven action plans.

38. Coordinate agendas and ensure decisions, tasks, projects, and targets are tracked to closure.

39. Ensure at all times that qualitative and quantitative data is available for effective, non-biased decision making.

40. Strategy, Growth and Partnerships

41. Maintain a rolling 12–24 month plan for capacity, pricing, product mix, and centre upgrades based on demand, competitor, and cost trends.

42. Evaluate new sites/expansions in close collaboration with the CEO; run business cases and due diligence (commercial, operational, and capital impact) with finance and operational considerations.

43. Manage landlord and strategic partner relationships to protect the brand and economics.

44. Technology and Information Management

45. Champion reliable centre technology (internet, telephony, CCTV, access control); ensure change control and uptime SLAs.

46. Drive data discipline: lease registers, CRM, billing/pre-billing, arrears notes, and tenant records are complete and current.

47. Promote automation and BI for operational and financial reporting.

48. Risk, Compliance and Safety

49. Ensure compliance with leases, health & safety, POPIA, consumer protection, and company policies.

50. Ensuring at all times a clear and tight alignment to group protocols, standards, and best practices.

51. Ensuring teams and individuals, per site, are correctly trained on all health and safety, compliance standards, lease deliverables etc.

52. Lead crisis management and incident response; run post-incident reviews and preventative improvements.

53. 10) Network Expansion – Site Identification and Build-Out

54. Strategic alignment & CEO approval: Pursue opportunities strictly within the CEO-approved growth thesis and selection criteria. The GM must not progress beyond initial screening (e.g., broker engagement, site tours) without CEO approval. The GM cannot authorise commitments (contracting, design fees, vendor engagement, deposits) without CEO/Board approval in writing to proceed.

55. Market scanning and shortlisting: Maintain a structured funnel of options aligned to the strategy; use a scorecard (location, catchment/demand, competitor set, access/transport, amenities, utilities/power/fibre resilience, risk, forecast unit economics) to rank sites.

56. Due diligence & business case: Lead commercial, technical, and legal due diligence covering zoning/land use, services capacity (power/HVAC/backup), floor-plate efficiency and yield, parking ratios, landlord covenant/track record, title restrictions, and key lease terms. Build a bottom-up business case with sensitivities (capex, ramp-up, pricing, occupancy) and clear payback/ROI. Present to CEO for gate decision.

57. Deal structuring & approvals: Negotiate heads of terms/lease within risk thresholds; secure legal review and signatures per limits of authority. Ensure key protections (delivery specs, penalties, handover conditions, options) are documented.

58. Design, fit-out & procurement ("builds"): Run the cross-functional programme (Architecture/ID, QS, contractors, IT, security, access control, furniture). Use three-quote discipline; manage capex, contingency, and change control. Conduct weekly site reviews; enforce H&S compliance.

59. Pre-opening readiness & marketing: Coordinate brand standards, wayfinding/signage, and IT readiness. Align with Marketing on pre-leasing plan (digital, broker channels, PR, launch events) and ensure inventory and pricing are live in CRM. Recruit and train centre staff; load SOPs and checklists; complete operational drills.

60. Handover to steady-state operations: Complete snags; file as-builts/O&M manuals; update the asset register; activate warranties and SLAs. Conduct post-occupancy reviews at 30/90 days against the business case and implement improvements.

61. Clear focus balance: Expansion activities must not compromise core operational performance; the GM remains primarily accountable for day-to-day results and only advances new-site work in line with the CEO’s vision, brief, and approved plan.

11) External Representation

• Act as brand ambassador with key tenants, landlords, suppliers, and community partners; uphold professional, sophisticated, and service-oriented conduct at all times.

• Bachelor’s degree in finance / business / commerce required with a post-graduate degree advantageous.

• 5+ years’ leadership experience with strong business acumen non-negotiable

• 3+ years multi-site operational management experience required.

• Previous experience running own business highly advantageous (demonstrated entrepreneurial experience and attributes required).

• Proven track record in sales, marketing, operations, people, and finance functioning.

• Demonstrable experience starting and running a business or leading a full P&L unit (preference for services/real-estate/flexible workspace or adjacent sectors).

• Property/leasing/tenanting sector exposure is advantageous, provided operational depth is strong.

• Advanced computer literacy: spreadsheets and reporting; strong proficiency in Google Workspace and Microsoft Office.

• Familiarity with property/lease and billing systems (e.g., GMA/MRI Property Central), CRM platforms, and basic networking/IT concepts.

• Data-driven decision making; financial acumen; structured and logical problem solving.

• Process design and continuous improvement; vendor negotiation and contract management.

• Strong stakeholder management (Board/landlords/tenants/suppliers); clear written and verbal communication.

• Valid driver’s licence and reliable vehicle; national travel to all centres as required.

• Valid passport with the ability to travel locally and internationally (into Africa expansion).

• Availability for after-hours escalation and emergency response.

• Logical, stable, and fast decision maker.

• Firm and kind leadership.

• Sets clear standards, holds people accountable, and coaches constructively.

• Service-obsessed, calm under pressure, and resilient.

• High integrity and ownership.

• Organised, deadline-driven and attentive to detail; can manage competing priorities.

• Team builder who creates clarity and alignment.

• Low ego.

• High commitment to results.

• The ability to take feedback and correct behaviour / actions.

1. Creating and carrying out the companys commercial expansion plan and strategic vision for the academy.
2. Overseeing a productive team while cultivating a culture of cooperation and excellence.
3. Ensuring operational effectiveness and financial sustainability.
4. Encouraging innovation in teaching strategies and company growth.
5. Working closely with clients, stakeholders, and business leaders to establish the company as a pioneer in the field.
6. Ensuring that the company complies with all applicable laws and rules.
7. Making sure risks are adequately controlled and reduced
8. Ensuring appropriate and long-lasting governance is in place.

1. Excellent Leadership capabilities
2. Attention to detail/ accuracy/ timeliness
3. Ability to work well under pressure
4. Proactive mindset
5. First class Communication skills
6. Credibility & presence
7. Analysis & diagnostic investigative nature

Job Description

MTN Group is navigating a highly dynamic and complex tax landscape driven by global regulatory shifts, digital business model innovations, and an evolving multi-entity structure across its 19+ operating countries.

With increasing scrutiny on base erosion and profit shifting (BEPS), and the requirement for real-time transparency in financial reporting, the tax function must be repositioned as a proactive value enabler.

To respond to this imperative, MTN seeks a forward-thinking leader to architect and execute a

comprehensive tax transformation agenda—one that harmonizes compliance, embeds intelligent

reporting, and elevates the Group's tax posture in strategic transactions, cross-border operations, and governance oversight:

• Achieving top quartile operating efficiency and effectiveness through scale and common policies and processes
• Driving growth through business intelligence and standardization to maximize business impact
• Initiating sustainable technology change across the infrastructure portfolio to further aid MTN in the achievement of parallel climate sustainability
• Management of customer and supplier expectations
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Ability to create a technological strategy in line with the company's business requirements
• Enhancing MTN's position as a leading connectivity and infrastructure player
• Growing dependence on vendor-led and shared passive infrastructure models
• MTN's strategy to build the largest and most valuable platform business across our regions
• Assisting the MTN Board and EXCO in protecting the assets, reputation and sustainability of the organisation for MTN to accomplish its objectives

Organisational Mission:
MTN's vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Organization Values:
At MTN we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y'ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Responsibilities

The General Manager: Strategic Treasury Management will be accountable to achieve the following

objectives:

Tax Strategy and Transformation Leadership

• Drive the design and execution of a Group-wide tax transformation blueprint aligned with MTN's evolving operating model. Develop and operationalize a strategic tax architecture that enables local market autonomy while maintaining centralized oversight and harmonization.
• Spearhead initiatives to re-engineer tax processes and workflows across the Group, embedding leading practices, automation, and intelligent controls.
• Drive automation initiatives including the development and implementation of tax technology tools (e.g., Alteryx, Power BI, ERP tax modules).
• Guide team to identify and reduce manual touchpoints through workflow redesign and digital tools.

Enterprise Tax Reporting and Board-Level Governance

• Ensure the Group delivers high-integrity, timely, and decision-useful tax reporting at the monthly, quarterly, and annual cadence.
• Refine and institutionalize reporting structures to meet the evolving needs of the Group Exco,
• Audit and Risk Committee, and the MTN Board, including insights on effective tax rate trends, tax provisioning, jurisdictional risk exposure, and tax audits.
• Collaborate closely with Group Finance, Internal Audit, and Risk to drive a unified reporting and control narrative.
• Develop a reporting centre of excellence within the tax function that can respond to strategic queries with agility, precision, and foresight.
• Build a global engine to consolidate and provide deep insights to the Board and external stakeholders on:

o Tax risks

o Group effective tax rate

o Emerging legislation

o Compliance matters

Strategic Tax Advisory for Group Transactions and Business Initiatives

• Serve as the Group's lead tax advisor on all strategic initiatives, including M&A, capital restructuring, regional expansion, and the operational separation of business lines (e.g., Fintech,
• Infrastructure). Provide commercially astute, risk-mitigated, and regulatorily compliant tax advice to support deal structuring, due diligence, and post-deal integration.
• Work in partnership with Legal, Treasury, and Business Finance to ensure the tax dimension of every cross-border financial transaction is proactively managed, tax-efficient, and aligned with
• Group-level objectives.
• Develop tax playbooks, structuring guidelines, and governance protocols to streamline execution in complex transactions.
• Oversee tax aspects of corporate M&A, restructuring, and divestiture activities, including due diligence, structuring, and post-transaction integration.
• Provide insights on the tax implications of business strategies and global operations.

Tax Governance, Risk Management, and Regulatory Assurance

• Establish and maintain a robust tax governance framework across the Group, ensuring full alignment with internal policies, external statutory obligations, and evolving global norms.
• Implement a risk-based tax control matrix that enables visibility of emerging issues, country specific exposures, and areas of materiality requiring Group-level intervention.
• Lead proactive engagement with tax authorities, manage audit readiness, and oversee resolution strategies for disputes and controversies.
• Maintain a real-time tax risk dashboard to support enterprise risk reporting and Exco-level decision-making.

Improve and Monitor Tax Risk Assessment and Mitigation

• Conduct regular tax risk assessments to identify and quantify areas of exposure.
• Drive the transition from reactive compliance to a forward-looking, value-creating tax function.
• Design and implement robust tax control frameworks that ensure consistent compliance with global tax policies and regulatory requirements.

Data-Driven Tax Analytics and Insights

• Champion the integration of tax analytics into MTN's enterprise data platforms, enabling predictive modelling, tax scenario planning, and operational forecasting. Institutionalize tax KPIs and metrics that reflect operational efficiency, compliance robustness, and value creation.
• Introduce AI-driven tax diagnostics and real-time data feeds from ERP systems to detect anomalies, identify risk trends, and continuously improve reporting quality.
• Provide business leaders with actionable insights that shape pricing, sourcing, and investment decisions from a tax perspective.
• Evaluate, implement, and manage tax technology platforms to streamline compliance, reporting, and analytics.
• Collaborate with IT, finance, and external vendors to align tax technology solutions with enterprise systems.
• Lead the automation of the group's effective tax rate calculation and reporting.

Stakeholder Engagement, Capability Building and Thought Leadership

• Engage internal stakeholders across the Group CFO function, Opco CFOs, and executive leaders to embed tax as a value-adding partner in business decision-making.
• Represent MTN in external tax networks, industry associations, and multilateral platforms, contributing to shaping regulatory dialogue in key markets.

Key Deliverables

• Tax control frameworks
• Tax insights and trends
• Support and guidance to OpCos with regards to tax strategy

Role Dependencies

• Active support from the Executive: Group
• Deep understanding of the MTN business strategy
• Understanding of the OpCo financial and tax context
• Alignment of OpCo and Group strategy initiatives

Qualifications

Education:

• Minimum 4-year degree in Accounting/Finance/Tax
• CA(SA), CPA, or equivalent professional qualification
• Masters, MBA or relevant postgraduate qualification (advantageous)

Experience:

• Minimum of 10–15 years of post-qualification experience in Group Tax
• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Proven experience in driving tax transformation and system modernisation in multinational environments
• Worked across diverse cultures and geographies
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilising execution across diverse teams
• Experience in tax strategy for M&A and cross-border restructuring
• Working knowledge of OECD Pillar 2, BEPS, and multi-jurisdictional tax regimes
• Knowledge of corporate governance and board reporting standards

Functional Competencies:

• Regional and International Tax Laws
• Transfer Pricing
• Tax Accounting and Audit
• Tax Planning Reporting and Analytics
• Tax Optimisation
• Mergers and Acquisition

Key Result Areas (KRAs):

• Sales performance and target achievement
• Customer engagement and retention
• Staff training and supervision
• Sales compliance and deal structuring

Detailed Responsibilities:

• Supervise Floor 1 sales staff and allocate leads for maximum conversion.
• Set sales goals, monitor progress, and provide coaching to staff.
• Monitor KPIs such as sales conversion rates, stock turnover, and profit margins.
• Work closely with procurement to source quality used vehicles that meet customer demand.
• Oversee vehicle reconditioning and ensure all vehicles are presented professionally for sale.
• Collaborate with the F&I Agent to structure deals that maximize profitability.
• Manage deal structuring and sign-off accordingly through the pre-approval process.
• Ensure compliance with financial and legal requirements in all sales processes.
• Build strong customer relationships through after-sales support.
• Liaise with the workshop managers to ensure after-sales queries are handled promptly.
• Ensure prompt and efficient communication between clients and the company.
• Coordinate with Marketing to align campaigns with dealership sales needs.
• Ensure all marketing photos and pricing lists are signed off.
• Generate regular sales performance reports for GM and Exco.
• Ensure the cleanliness dealership facility, including the cleanliness of all facilities in and around the dealership.
• Ensure the adherence to the guided daily tasks below and communicate any deviations in time.

** Automotive Industry experience is essential.

** Salary is market related.

** Email cv's to

Job Types: Full-time, Permanent

Work Location: In person

Our client, a well renown telecommunications giant based in Roodepoort seeks a seasoned, highly organized, results-oriented, and solutions-driven General Manager to take charge of our B2B sales operations. In this pivotal role, you'll inspire growth, drive performance, and cultivate lasting client relationships. You'll bring clarity and direction to a fast-paced environment, leveraging your exceptional interpersonal and coaching skills to build and lead a high-performing team. If you're adaptable under pressure, decisive, and equipped with sharp analytical and problem-solving abilities, this is your opportunity to make a lasting impact.

Strategic Leadership

• Develop and execute a comprehensive B2B sales strategy aligned with our business objectives.
• Identify market opportunities and steer the organization toward sustainable growth.

Sales Management

• Oversee the end-to-end sales function, including campaign execution, target achievement, budgeting, and compliance.
• Ensure operational excellence and consistent delivery against performance metrics.
• A core focus will be the effective management and growth of key business accounts.

Team Development

• Lead, mentor, and inspire a high-performing sales team.
• Drive employee engagement, capability development, and career progression.

Revenue Growth

• Drive new business acquisition and maximize opportunities within the existing client base.
• Leverage data-driven insights to optimize profitability and performance.

Client & Stakeholder Engagement

• Serve as a trusted advisor to key clients and stakeholders.
• Build strategic partnerships and lead high-value negotiations.

Market Intelligence

• Stay informed of industry trends, competitive landscape, and emerging technologies.
• Adapt strategies to maintain a competitive edge.

Sales Process Optimization

• Enhance sales processes, tools, and the customer journey for improved efficiency and conversion.
• Promote best practices and continuous improvement.

Governance & Compliance

• Ensure adherence to legal, regulatory, and risk management standards.
• Lead with integrity and uphold organizational values.

Cross-Functional Collaboration

• Work closely with departments such as HR, IT, Finance, and Marketing to support aligned business operations and shared goals.

Reporting & Representation

• Present performance updates and strategic insights to executive leadership and the board.
• Manage reporting processes, sales governance, and budget oversight.

Essential experience and skills

• Matric required with a degree or diploma advantageous
• Minimum 5 years in a senior sales management role within the telecommunications call center environment
• Proven success in B2B telecom sales environment managing other sales managers with a complement of agents
• Proficiency in CRM systems and sales analytics tools.
• Excellent communication, negotiation, and presentation abilities.
• In-depth knowledge of telecom products, services, and market dynamics.

We are committed to fair employment practices and encourage candidates from diverse backgrounds to apply.

Please Note: If you do not hear back from us within 14 working days after the closing date, consider your application unsuccessful. We thank you for considering GBS as your employer of choice and wish you the best in your career journey.

MTN Group is navigating a highly dynamic and complex tax landscape driven by global regulatory shifts,

digital business model innovations, and an evolving multi-entity structure across its 19+ operating

countries.

With increasing scrutiny on base erosion and profit shifting (BEPS), and the requirement for real-time

transparency in financial reporting, the tax function must be repositioned as a proactive value enabler.

To respond to this imperative, MTN seeks a forward-thinking leader to architect and execute a

comprehensive tax transformation agenda—one that harmonizes compliance, embeds intelligent

reporting, and elevates the Group's tax posture in strategic transactions, cross-border operations, and

governance oversight:

• Achieving top quartile operating efficiency and effectiveness through scale and common policies

and processes
- Driving growth through business intelligence and standardization to maximize business impact
- Initiating sustainable technology change across the infrastructure portfolio to further aid MTN in

the achievement of parallel climate sustainability
- Management of customer and supplier expectations
- Constant dynamics and local challenges in the economic, regulatory and legal environments
- Ability to create a technological strategy in line with the company's business requirements
- Enhancing MTN's position as a leading connectivity and infrastructure player
- Growing dependence on vendor-led and shared passive infrastructure models
- MTN's strategy to build the largest and most valuable platform business across our regions
- Assisting the MTN Board and EXCO in protecting the assets, reputation and sustainability of the

organisation for MTN to accomplish its objectives

Organisational Mission: MTN's vision is to lead digital transformation in Africa, ensuring widespread

access to reliable, high-quality broadband services that drive social and economic development.

Organization Values: At MTN we believe that understanding our people's needs and aspirations is key to

creating experiences that delight you at work, every day. We are committed to fostering an environment

where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where

our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts

creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that

is built on relationships and achieving a purpose that is bigger than us. This is what we want you to

experience with us

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to

meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared

goals.

Our values dubbed, LIVE Y'ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

General Manager: Group Human Capital

Overall Purpose of the Job:

A position for a General Manager Human Capital has become available reporting to the Human Capital Executive. The overall purpose of this position is to support the Executive and oversee the entire Human Resource operational / regional functioning of the divisions HR Managerial execution and compliance of the Group's subsidiaries. This includes but are not limited to: all functions of the HR regional roles, validation of manpower planning and challenges, roll-out and compliance of all larger operational manpower requirements.

The role caters for all functions related but not limited to pre-deployment and post operational inception, HR processes that includes Manpower status requirements, vetting and screening compliance, medical assessments, pre-training assessments, training compliance and related logistical arrangements to ensure full compliance with the HR Manage on-boarding process and relevant policies.

The incumbent must demonstrate the ability to ensure optimal leadership and management of smaller projects, data analysis and actioning of required steps to ensure weekly feedback and reporting that align with the project deliverables and Group HC goals. This role will be reporting directly to the Group Human Capital Executive as it will afford growth opportunities.

Minimum Qualifications and Experience:

• BCom Degree in Human Resource Management or similar / equivalent.
• 8 to 10 years' experience as a Regional Human Resource Manager/ Senior Human Resource Generalist with proven leadership abilities.
• Experience operating in multiple diversified environments would be an advantage.
• Extensive operational experience would be an added advantage.
• Knowledge of the BCEA/EEA/LRA and other related Acts.
• Experience in managing project related to start-up procedures, Manpower requirements, client SLA requirements and take-on compliance processes.
• Manage logistics and team of allocated resources to ensure output and goals are met as per KPA.
• Track and manage controls, daily progress, management of costs and general compliance with Firearm Control Act, PSIRA, NKP and related legislative requirements
• Oversee and provide direction to operational resources on Manpower related criteria and potential risks.
• Strong leadership skills and the ability to motivate and manage various teams.
• Excellent communication and interpersonal skills.
• Strong MS Office suite computer skills, including but not limited to MS Word, Excel, Power Point and Outlook.
• Proven track record of project management processes.

Main Duties:

• Manage the Manpower compliance portion of a larger roll-out project from end to end with allocated Manager in support.
• Manage suitable matrix reporting to ensure a dashboard of reporting is available to measure the status and progress as per the project time frame and planning.
• Efficient communication and collaboration at all levels, including reporting to Executive level.
• Operational contractual compliance monitoring and management to ensure when no new roll-outs are in progress that existing compliance of allocated contracts and monitored adequately as well as enlarge with Health & Safety for Company support.
• In-depth understanding of the on-boarding processes related to HR Manage, SAP, FAMS and adequate understanding of related and impacting FSG policies.
• Experience in managing regional operational HR functions.
• Ability to travel extensively and work within allocated regions and get involved in operational tasks as and when required.
• Maintain stakeholder relations to ensure project roll-out is enhanced via adequate engagements that includes but not limited to surrounding communities, clients / customers, members of public and other critical role players.
• Manage a team of employees and assign internal resources, including setting performance standards and providing feedback.
• Ensure compliance with all company policies and procedures.
• Measure unit operations against performance and cost indicators of the bigger project roll-out and recommend improvements to drive operational efficiency and effectiveness on an ongoing basis.
• Ensure compliance with impacting legislation including but not limited to: PSIRA Act, Firearms Control Act, BCEA, Employment Equity Act etc.
• Engage with various stakeholders across the business to drive communication and collaboration.
• Support the FSG Group goal congruence initiatives.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.