13 Director Of Operations jobs in Johannesburg

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Job title : Director of Operations – MSF Ubuntu

Job Location : Gauteng, Johannesburg Deadline : August 21, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

StartFragment

Purpose of the role

Job Dimensions

Key Responsibilities

Strategic Leadership & Planning

Operational Oversight & Performance

Security & Risk Management

People Leadership & Team Development

Interdependence, Partnerships & Representation

Innovation, Advocacy, and Medical Leadership

Experience, Qualifications, and Skills

Essential

Desirable

Core Competencies

EndFragment

We’re partnering with a leading property group to appoint a Franchise CEO / Operations Director to lead one of their premium international real estate franchise networks in South Africa. The role requires deep knowledge of the residential real estate market, strong operational leadership, and franchise management experience. You’ll drive growth, support licensees, and ensure brand consistency across a distributed, multi-location network.

Lead and execute the business unit’s long-term strategic vision and growth plan.

Drive expansion of the franchise/licensing network across South Africa.

Oversee financial planning, budgeting, and performance management to ensure profitability and sustainable returns.

Manage operational efficiency and service excellence across all franchise partners.

Ensure compliance with South African real estate legislation, regulatory standards, and licensing agreements.

Mitigate legal, financial, and reputational risks related to the franchise network and intellectual property.

Provide leadership in training, marketing support, and operational guidance to maintain brand integrity and optimise franchisee performance.

Build and sustain strong relationships with licensees, stakeholders, government bodies, and industry associations.

Lead, mentor, and inspire a high-performing executive team to cultivate a culture of innovation, integrity, and customer focus.

Deep understanding of the South African Real Estate market and regulatory landscape.

Significant leadership experience in franchise or licensing operations, ideally within real estate or a related sector.

Proven success in managing multi-location or distributed business models.

Strong strategic, financial, and operational management skills.

Excellent negotiation, communication, and relationship-building abilities.

We’re partnering with a leading property group to appoint a Franchise CEO / Operations Director to lead one of their premium international real estate franchise networks in South Africa. The role requires deep knowledge of the residential real estate market, strong operational leadership, and franchise management experience. You’ll drive growth, support licensees, and ensure brand consistency across a distributed, multi-location network.

Lead and execute the business unit’s long-term strategic vision and growth plan.

Drive expansion of the franchise/licensing network across South Africa.

Oversee financial planning, budgeting, and performance management to ensure profitability and sustainable returns.

Manage operational efficiency and service excellence across all franchise partners.

Ensure compliance with South African real estate legislation, regulatory standards, and licensing agreements.

Mitigate legal, financial, and reputational risks related to the franchise network and intellectual property.

Provide leadership in training, marketing support, and operational guidance to maintain brand integrity and optimise franchisee performance.

Build and sustain strong relationships with licensees, stakeholders, government bodies, and industry associations.

Lead, mentor, and inspire a high-performing executive team to cultivate a culture of innovation, integrity, and customer focus.

Deep understanding of the South African Real Estate market and regulatory landscape.

Significant leadership experience in franchise or licensing operations, ideally within real estate or a related sector.

Proven success in managing multi-location or distributed business models.

Strong strategic, financial, and operational management skills.

Excellent negotiation, communication, and relationship-building abilities.

Join to apply for the Deputy Director : Residence Life & Operations (AD06) role at University of the Witwatersrand .

The successful candidate must meet the following minimum requirements:

• A post-graduate qualification at NQF level 8 in a relevant field.
• At least 5 years of direct residence management experience and a total of 10 years in a student accommodation/housing environment.
• Extensive experience and insight into student/residence life and operations.
• Experience in strategic, financial, events, and staff management.
• Excellent communication skills, with highly developed organisational and planning abilities.
• A strong commitment to education and the welfare of students and staff.

Queries may be directed to .

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Education and Training
• Industries: Education Administration, Higher Education

Referrals increase your chances of interviewing at University of the Witwatersrand by 2x.

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About the Role

We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our Director, Head of Operations, and New Business Manager. This is not your typical admin role — it’s for someone who thrives in a fast-paced, dynamic environment and is committed to keeping the wheels turning smoothly behind the scenes.

Key Responsibilities

• Manage complex calendars, meeting coordination, and travel bookings for the Executive team.

• Prepare meeting agendas, take accurate minutes, track and follow up on action items.

• Maintain strict confidentiality while handling internal and external communication.

• Organize special events, team rhythms, and project support initiatives.

• Prepare high-quality presentations, reports, and other documentation.

• Serve as a liaison between executives, internal teams, clients, and stakeholders.

• Manage budget tracking and reporting for executives.

• Handle administrative support for personal errands or special requests when required.

Success in this Role Means

• 100% reliable and up-to-date calendar, travel, and meeting coordination.

• All tasks completed on time and in full , with a sharp eye for detail.

• Professional communication, quick turnaround, and proactive problem-solving.

• A calm and confident presence under pressure, able to handle competing priorities gracefully.

Requirements

• Matric Certificate (required); Secretarial or Admin qualification is a plus.

• 3+ years’ experience in a senior administrative or executive assistant role.

• Strong computer literacy (Microsoft Office Suite, Outlook, Internet browsers).

• Experience with CRM tools such as Pipedrive is an advantage.

• Proven ability to write clear, concise documents and communicate effectively across all levels.

Personal Attributes

• High levels of integrity, confidentiality, and professionalism .

• Outstanding time management , attention to detail, and ability to multitask.

• Emotionally intelligent, team-oriented, with a helpful and positive demeanor.

• Able to remain poised under pressure , anticipate needs, and take initiative.

• Embodies our core values: Win-Win, Be the Change, 2mm World, One Family, Safety First.

The incumbent will be responsible and accountable for the facilitation, guiding, directing, consolidation, monitoring and status reporting of SANBS Strategic Workforce Planning (SWP) processes, initiatives, actions and implementation plans.

Key Performance Areas

KPA 1: Direct and facilitate, guide & drive SWP in SANBS

1. Provide specialists input by facilitating and directing, and driving all SWP processes and activities to ensure consistent application with optimal return for the business.
2. Manage the SWP process from start to finish and accept final responsibility of the organization-wide workforce plan.
3. Develop and implement the SWP policy, governance and frameworks.
4. Coordinate and schedule all SWP processes and activities ensuring alignment with the annual business cycle, leadership and reporting protocols.
5. Ensure all divisional SWP plans are timely submitted and comply with the SWP procedures and specifications.
6. Support divisions with SWP implementation and actions and proactively advise to ensure optimal return on investment.

KPA 2: Relationship Management

1. Strategic partner to the Executives, Senior Managers & Managers within SANBS to support SWP.
2. SWP stakeholder relationships management across the Departments and Divisions.
3. Support and enable a common SWP understanding in SANBS.
4. Ensure integration of all the functions in the SWP process and synergies and opportunities are fully exploited.
5. Close working relationship with Learning & Development to ensure the training matrix is active and supports all the SWP processes and actions.

KPA 3: Management of the SWP Annual Scenario Planning processes

1. Facilitate, direct and coordinate the annual SWP scenario planning process per department ensuring consistent application across SANBS.
2. Custodian of SWP templates and tools, ensuring templates and tools are reviewed when required to support efficiencies and effectiveness.
3. Ensure efficient scheduling and communication to support timely delivery.
4. Consolidate all divisional scenario plans in the SANBS plan, clearly articulating time, deliverables, actions and accountability.

KPA 4: Monitoring of SWP action plans, implementation

1. Proactively monitor the implementation and progress on all SWP action plans and identify potential opportunities to improve when required.
2. Interpret, provide input and revise (if necessary) divisional action plans, if no longer serving the organization.

KPA 5: Reporting

1. Consolidated SWP Reporting: Quarterly & Annually, ensuring accuracy and timely reporting.
2. Develop and submit reports detailing the link to business performance and quantify impact.
3. Develop reports associated with the 5-year strategic plan time horizon of the organization.

KPA 6: Up-to-date, accurate data and information management for SWP

1. Implement and ensure all information utilized on the SWP system and/or database/s is up-to-date and accurate.
2. Quality assurance checks and audits of information on a regular basis to ensure accuracy, relevancy and up-to-date information.
3. Ensure a procedure to maintain all information sources utilized effectively.
4. Develop appropriate and efficient systems to ensure accurate data management.
5. Interpret the SANBS workforce data and provide recommendations to senior leadership.

KPA 7: SWP Stakeholder Management

1. Support a consistent and common understanding of SWP across SANBS by developing communications for utilization by the Executives and Managers.
2. Draft SWP messaging and communication to support SWP implementation.
3. Drive change management to ensure strategic alignment with all relevant stakeholders in the process.

KPA 8: Risk Management

1. Identify potential early warning SWP risks and propose mitigating actions for approval and implementation.
2. Assist and support internal and external auditors by submitting correct data and reports.
3. Ensure organization-wide adherence to SWP policy and procedures.
4. Integrate SWP risks into the broader organizational strategic risk register.

KPA 9: Continuous Improvement and quality management

1. Identify opportunities to improve SWP and business processes at appropriate intervals.
2. Proactively identify opportunities and potential synergies across the business with skills planning and integration to talent mapping processes.
3. Incorporate SWP opportunities into the SANBS quality management system.
4. Track and monitor process improvements actions.

KPA 10: SWP Governance

1. Ensure SWP policies and procedures are up-to-date and support the business needs and requirements whilst adhering to labour laws and legislation.
2. Ensure SWP templates are reviewed timeously to support efficiencies and effectiveness of SWP operations.
3. Ensure a common understanding of SWP processes and procedures across SANBS.

Cognitive Skills

• Analytical thinking and attention to detail.
• Management Control.
• Project Management.
• Change Management.
• Holistic / Big Picture.
• Judgment and Decision making.
• Problem solving.
• Planning, Organizing and Monitoring.
• Knowledge of ER theory, concepts and best practice.

Personal Skills

• Ethical behaviour.
• Excellence Orientation.
• Resilience and stress management.
• Self-Management.
• Customer Service Orientation.
• Confidentiality.
• Resourceful.

Interpersonal Skills

• Communication.
• Conflict Management.
• Knowledge Sharing.
• Organizational Awareness.
• Relationship Building.
• Teamwork.

Professional Technical Skills

• Systems Competence.
• Business and Financial Acumen.
• Best Practice Thinking.
• SWP Practice.
• Business process understanding.
• Presentation and Business writing skills.

Leadership Skills

• Practical Execution Management.

Education

• Degree in Business, Strategic Management, Human Resources, Industrial Psychology or equivalent.
• Honors degree will be an advantage.

Experience and Knowledge Requirements

• 5 to 8 years relevant experience.
• Proven track record in the application of analytics in decision-making.
• Advanced Excel and data management skills.
• Understanding of the strategic management principles and processes.
• In-depth knowledge and understanding of strategic human resource management.
• Excellent understanding of operational business activities and relationship to manpower planning.
• Excellent understanding of skills development.
• In-depth knowledge and understanding of strategic workforce planning.
• The ability to translate business needs and requirements into practical people solutions.
• Knowledge of Labour Legislation.
• Advanced knowledge of information technology systems (SAP preferred).
• Up-to-date knowledge and understanding of new developments and strategies in Human Resources, transformation, high-performance cultures and change environments.
• Exposure and experience in/to a unionized environment.
• The ability to inspire, influence and create a positive work environment and atmosphere.
• The ability to understand, respect and work with all levels, different management styles, different personalities, work approaches, and cultures.

The incumbent will be responsible and accountable for the facilitation, guiding, directing, consolidation, monitoring and status reporting of SANBS Strategic Workforce Planning (SWP) processes, initiatives, actions and implementation plans.

Key Performance Areas

KPA 1: Direct and facilitate, guide & drive SWP in SANBS

1. Provide specialists input by facilitating and directing, and driving all SWP processes and activities to ensure consistent application with optimal return for the business.
2. Manage the SWP process from start to finish and accept final responsibility of the organization-wide workforce plan.
3. Develop and implement the SWP policy, governance and frameworks.
4. Coordinate and schedule all SWP processes and activities ensuring alignment with the annual business cycle, leadership and reporting protocols.
5. Ensure all divisional SWP plans are timely submitted and comply with the SWP procedures and specifications.
6. Support divisions with SWP implementation and actions and proactively advise to ensure optimal return on investment.

KPA 2: Relationship Management

1. Strategic partner to the Executives, Senior Managers & Managers within SANBS to support SWP.
2. SWP stakeholder relationships management across the Departments and Divisions.
3. Support and enable a common SWP understanding in SANBS.
4. Ensure integration of all the functions in the SWP process and synergies and opportunities are fully exploited.
5. Close working relationship with Learning & Development to ensure the training matrix is active and supports all the SWP processes and actions.

KPA 3: Management of the SWP Annual Scenario Planning processes

1. Facilitate, direct and coordinate the annual SWP scenario planning process per department ensuring consistent application across SANBS.
2. Custodian of SWP templates and tools, ensuring templates and tools are reviewed when required to support efficiencies and effectiveness.
3. Ensure efficient scheduling and communication to support timely delivery.
4. Consolidate all divisional scenario plans in the SANBS plan, clearly articulating time, deliverables, actions and accountability.

KPA 4: Monitoring of SWP action plans, implementation

1. Proactively monitor the implementation and progress on all SWP action plans and identify potential opportunities to improve when required.
2. Interpret, provide input and revise (if necessary) divisional action plans, if no longer serving the organization.

KPA 5: Reporting

1. Consolidated SWP Reporting: Quarterly & Annually, ensuring accuracy and timely reporting.
2. Develop and submit reports detailing the link to business performance and quantify impact.
3. Develop reports associated with the 5-year strategic plan time horizon of the organization.

KPA 6: Up-to-date, accurate data and information management for SWP

1. Implement and ensure all information utilized on the SWP system and/or database/s is up-to-date and accurate.
2. Quality assurance checks and audits of information on a regular basis to ensure accuracy, relevancy and up-to-date information.
3. Ensure a procedure to maintain all information sources utilized effectively.
4. Develop appropriate and efficient systems to ensure accurate data management.
5. Interpret the SANBS workforce data and provide recommendations to senior leadership.

KPA 7: SWP Stakeholder Management

1. Support a consistent and common understanding of SWP across SANBS by developing communications for utilization by the Executives and Managers.
2. Draft SWP messaging and communication to support SWP implementation.
3. Drive change management to ensure strategic alignment with all relevant stakeholders in the process.

KPA 8: Risk Management

1. Identify potential early warning SWP risks and propose mitigating actions for approval and implementation.
2. Assist and support internal and external auditors by submitting correct data and reports.
3. Ensure organization-wide adherence to SWP policy and procedures.
4. Integrate SWP risks into the broader organizational strategic risk register.

KPA 9: Continuous Improvement and quality management

1. Identify opportunities to improve SWP and business processes at appropriate intervals.
2. Proactively identify opportunities and potential synergies across the business with skills planning and integration to talent mapping processes.
3. Incorporate SWP opportunities into the SANBS quality management system.
4. Track and monitor process improvements actions.

KPA 10: SWP Governance

1. Ensure SWP policies and procedures are up-to-date and support the business needs and requirements whilst adhering to labour laws and legislation.
2. Ensure SWP templates are reviewed timeously to support efficiencies and effectiveness of SWP operations.
3. Ensure a common understanding of SWP processes and procedures across SANBS.

Cognitive Skills

• Analytical thinking and attention to detail.
• Management Control.
• Project Management.
• Change Management.
• Holistic / Big Picture.
• Judgment and Decision making.
• Problem solving.
• Planning, Organizing and Monitoring.
• Knowledge of ER theory, concepts and best practice.

Personal Skills

• Ethical behaviour.
• Excellence Orientation.
• Resilience and stress management.
• Self-Management.
• Customer Service Orientation.
• Confidentiality.
• Resourceful.

Interpersonal Skills

• Communication.
• Conflict Management.
• Knowledge Sharing.
• Organizational Awareness.
• Relationship Building.
• Teamwork.

Professional Technical Skills

• Systems Competence.
• Business and Financial Acumen.
• Best Practice Thinking.
• SWP Practice.
• Business process understanding.
• Presentation and Business writing skills.

Leadership Skills

• Practical Execution Management.

Education

• Degree in Business, Strategic Management, Human Resources, Industrial Psychology or equivalent.
• Honors degree will be an advantage.

Experience and Knowledge Requirements

• 5 to 8 years relevant experience.
• Proven track record in the application of analytics in decision-making.
• Advanced Excel and data management skills.
• Understanding of the strategic management principles and processes.
• In-depth knowledge and understanding of strategic human resource management.
• Excellent understanding of operational business activities and relationship to manpower planning.
• Excellent understanding of skills development.
• In-depth knowledge and understanding of strategic workforce planning.
• The ability to translate business needs and requirements into practical people solutions.
• Knowledge of Labour Legislation.
• Advanced knowledge of information technology systems (SAP preferred).
• Up-to-date knowledge and understanding of new developments and strategies in Human Resources, transformation, high-performance cultures and change environments.
• Exposure and experience in/to a unionized environment.
• The ability to inspire, influence and create a positive work environment and atmosphere.
• The ability to understand, respect and work with all levels, different management styles, different personalities, work approaches, and cultures.

Are you a seasoned operations leader with a passion for driving efficiency and excellence in the listed investments space?

We’re seeking a dynamic Head of Operations to join our client’s growing team. In this pivotal role, you’ll be responsible for overseeing all operational aspects of the business, ensuring compliance, managing risk, and overseeing a high-performing team.

Your Responsibilities:

• Operational Excellence: Oversee portfolio administration, client services, and business administration. Develop and implement efficient processes to streamline operations.
• Risk Management: Identify, assess, and mitigate risks to safeguard the business. Ensure compliance with risk management policies and regulations.
• Regulatory Compliance: Adhere to FICA, FAIS, and other relevant regulations. Develop and review company policies and procedures.
• Vendor Management: Manage relationships with outsourced service providers to ensure optimal performance.
• Strategic Planning: Contribute to the company’s strategic direction and identify opportunities for operational improvement.

What You’ll Bring:

• Academic Background: Bachelor’s degree in business administration, finance, or a related field. Postgraduate qualification in risk management is a plus.
• Industry Experience: Minimum 3 – 5 years of experience in an operations role within the property investment industry.
• Operational Expertise: Solid understanding of listed investment operations, including portfolio administration, client services, and risk management.
• Team Leadership: Proven ability to guide and manage teams in a regulated environment.
• Communication & Analytical Skills: Excellent communication and interpersonal skills, coupled with strong analytical and problem-solving abilities.

Additional Skills & Competencies:

• Regulatory Knowledge: Strong understanding of FICA, FAIS, and other relevant regulations.
• Technical Proficiency: Proficiency in Microsoft Office Suite and experience with property investment software.
• Execution & Adaptability: Ability to work under pressure, meet deadlines, and adapt to changing circumstances.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and compliance.

If you’re a results-oriented leader with a passion for operational excellence, we invite you to apply!

Location: Johannesburg, Northern Suburbs

To apply or for more elaborate details send us a detailed CV (in MS Word format) via email to (HOO_G)