Digital Marketing Coordinator

Cape Town, Western Cape Ability Recruitment

Posted 8 days ago

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Job Description

The Digital Marketing Coordinator will play a key role in planning, implementing, and optimizing the company’s digital marketing strategies to enhance brand awareness, generate leads, and drive engagement. This individual will manage multiple digital marketing channels, including social
media, email marketing, paid advertising, website content, and SEO strategies. This role requires a strategic thinker with excellent analytical skills, creativity, and a deep understanding
of digital marketing trends and best practices. The Digital Marketing Coordinator will work closely with the marketing team to ensure that all digital efforts align with the retail shopping centre’s brand strategy.

Requirements QUALIFICATIONS, COMPETENCIES AND SKILLS

  • Minimum 5 years’ experience as a Digital Marketing Coordinator in a retail environment
  • Bachelor’s degree or equivalent experience preferred
  • Strategic thinker, capable of developing an overall marketing plan and overseeing the execution of that plan
  • Professional reputation; strong industry credibility
  • Proven effective management experience
  • Excellent self-starter with strong and independent work ethic; project oriented, results-driven, problem solver. Well-organized; excellent attention to detail.
  • Proficient in Microsoft Word, Excel, Office
  • Excellent written and verbal skills

KEY PERFORMANCE AREAS

Digital Marketing Strategy & Execution:

  • Develop and execute digital marketing campaigns tailored to retail property management and asset management, focusing on tenant engagement and lead generation.
  • Optimize digital campaigns to drive interest in available retail spaces and strengthen brand positioning.
  • Manage and monitor paid advertising campaigns on platforms such as Google Ads, Facebook Ads, and LinkedIn Ads, with a focus on commercial property promotion.
  • Ensure all digital content aligns with the retail shopping centre’s brand strategy.
Website Management & SEO:

  • Oversee website content updates to ensure accurate and compelling listings of available retail spaces and property developments.
  • Implement SEO best practices to improve organic search rankings for commercial properties and attract potential tenants.
  • Analyse website performance using Google Analytics and other tracking tools to measure tenant interest and user engagement.
Content Creation & Digital Engagement:

  • Collaborate with the marketing and design teams to develop high-quality digital content, including blog articles, videos, infographics, and case studies highlighting retail property success stories.
  • Manage and oversee email marketing campaigns targeted at potential tenants, investors, and key stakeholders.
  • Develop engaging and conversion-driven landing pages for property promotions and marketing campaigns.

Influencer & Partner Collaborations:

  • Manage, identify, and collaborate with influencers, content creators, and industry partners to expand reach and engagement.

Google Business Profile (GBP) Management:

  • Maintain and optimize the Google Business Profiles for all shopping centres and Head Office, ensuring accurate information, updated images, and regular posts. Claim, verify & takeover of shopping centres Google pages.
  • Respond to customer reviews and inquiries to enhance online reputation and engagement.
  • Use Google Business Insights to track performance metrics like search views, direction requests, and website clicks.

Crisis Management & Reputation Monitoring:

  • Monitor and manage the company’s online reputation, responding to customer feedback and reviews effectively.
  • Develop a crisis communication plan for handling negative publicity or social media issues.

Innovation & Emerging Technologies:

  • Explore AI-driven marketing solutions, such as chatbots and predictive analytics, to improve digital marketing efficiency.
  • Stay ahead of emerging trends in digital marketing, such as the metaverse, AR/VR shopping experiences.

Data Analysis & Performance Reporting:

  • Track, measure, and report on digital marketing performance using tools such as Google Analytics, Google Ads, and social media insights.
  • Provide actionable recommendations to optimize marketing campaigns based on data-driven insights and industry trends.
  • Maintain a content and campaign calendar to manage digital marketing initiatives effectively and align them with leasing cycles.
Trend Monitoring & Continuous Improvement:

  • Stay updated on the latest trends and innovations in digital marketing, particularly within the retail and commercial property sectors.
  • Research and test new digital marketing tools, strategies, and platforms to enhance marketing performance and drive property inquiries.
  • Continuously refine digital marketing strategies to align with evolving industry trends and business needs, ensuring a competitive advantage in property marketing.


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Marketing Coordinator

Cape Town, Western Cape Syntech

Posted 4 days ago

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Job Description

Overview

As a Marketing Coordinator, you play a critical role in executing and managing supplier-funded marketing activities, ensuring that budgets are optimised and aligned with strategic objectives. This role is a balance of execution, stakeholder management, & planning, requiring precision in reporting, collaboration with suppliers, & seamless coordination across multiple marketing initiatives. You will be responsible for managing Marketing Development Funds (MDF) by liaising with suppliers, drafting proposals, securing approvals, & ensuring compliance with funding requirements. You will also spearhead B2B and B2C activities such as customer events, roadshows, roundtables, expos, activations, & mall activations, as well as supplier-backed internal initiatives like floor days, sales incentives, & team training.

Additionally, you will manage marketing material and branded collateral, ensuring accurate distribution and accessibility across teams, platforms, & activations. You will also maintain key marketing resources, such as the content management system and marketing calendar, keeping assets updated and opportunities visible. Your work ensures that supplier investments translate into high-impact campaigns and activities that consistently help to drive sales.

Why Syntech

At Syntech, we’re a forward-thinking, technology-driven company guided by our core values:

  • Appreciation of excellence: Celebrate exceptional work & ideas.
  • Honourable candour: Build trust with honesty, transparency, & accountability.
  • Thirst for learning: Stay curious, embrace feedback, & continuously grow.
  • Commitment to innovation: Drive change through constant, iterative improvement.

These principles shape our dynamic and collaborative culture, where creativity thrives, ideas are celebrated, & every voice makes an impact. We equip our team with cutting-edge tools like Monday.com, Make.com, & AI to drive transformative campaigns and stay ahead in an ever-evolving market. As leaders in brand management, digital marketing, ecommerce, & retail solutions, we constantly evolve to remain at the forefront of innovation. If you thrive in a high-performance, fast-paced environment, love solving complex challenges, & are passionate about achieving exceptional results, Syntech is the place for you.

In return for your expertise, we offer a competitive salary package that reflects your skills & experience. You'll also be supported with dedicated opportunities for continuous learning & professional development in a company that truly invests in your growth.

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Marketing Coordinator

Cape Town, Western Cape South African College of Applied Psychology

Posted 6 days ago

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Job Description

Overview

SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online.

SACAP is looking for a Marketing Coordinator.

The Marketing Coordinator supports the planning, execution and monitoring of marketing initiatives and digital platforms to build brand awareness and ensure brand consistency. They act as a central link between marketing, design, content, sales and events to ensure projects run smoothly and are in line with organisational goals. This position requires collaborative work with all members in the marketing department and across all business divisions (SACAP College and SACAP Global).

Roles and responsibilities
  • General marketing and customer support
  • CRM reporting and support
  • Reviewing branding, designs, content and blogs
  • Assistance with webinars and events
  • Reporting and research
  • Website SEO and keyword research
  • New course development and branding
  • Website and Learning Management System (LMS) branding
  • Maintaining various marketing platforms: Wincher, Crystal Ball, Google Analytics, and others
QUALIFICATIONS AND EXPERIENCE
  • Degree/Diploma in marketing and brand management, or similar.
  • Strong organisational skills: able to manage multiple projects and deadlines at once.
  • Attention to detail and ensures brand consistency, accurate reporting and polished outputs.
  • Communication and collaboration between team members in the marketing department.
  • Analytical thinking, reporting, research, and using data to guide marketing-related decisions.
  • Adaptability and problem-solving: able to pivot when priorities shift or challenges arise.
  • Creativity and brand awareness: contributes ideas to content, campaigns and designs while protecting brand integrity.
  • Technical confidence and familiarity with marketing platforms, SEO, Google Analytics, WordPress and CRM tools.
SKILLS AND PERSONAL ATTRIBUTES
  • Excellent verbal and written communication skills.
  • Understanding of brand and marketing responsibilities in a business.
  • Strong communication skills, both verbal and written.
  • Digital marketing acumen.
  • A passion for marketing and brand management.
  • WordPress knowledge.
  • Ability to meet aggressive deadlines and handle changing priorities.
  • Time management skills.
  • Personable, presentable and articulate.
  • Time management and deadline-driven.
  • Committed collaborative team player.
  • Positive attitude and responsible.
  • Self-motivated.
  • Creative by nature.
  • Innovative, tech-savvy and proactive.
  • Passionate about their work.
OPERATING HOURS

This is a full-time position operating from Monday to Friday*:

  • Monday – Thursday: 08:30 – 17:00
  • Friday: 08:00 – 16:00
APPLICATION PROCESS

Kindly submit your Curriculum Vitae and a copy of your ID via our careers portal by 10 October 2025 .

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Marketing Coordinator

Cape Town, Western Cape RSAWEB

Posted 12 days ago

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Job Description

Cape Town, South Africa | Posted on 15/09/2025

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 350 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Overview

Job Summary: The Marketing Co-ordinator will be responsible for supporting the planning, execution, and tracking of marketing campaigns to grow the Octotel brand, engage communities, and support our Internet Service Provider (ISP) partners. The ideal candidate is a proactive and highly organised individual with a keen interest in the telecommunications and ICT space.

Responsibilities
  • Campaign and Project Support: Assist in the planning and execution of marketing campaigns across multiple channels, including digital, print, and out-of-home.
  • Content Creation: Develop and curate engaging content for our social media channels, website, blog posts, email newsletters, and other marketing materials.
  • Digital Marketing: Monitor and update Octotel's social media platforms, including scheduling posts, engaging with the audience, and tracking performance. Assist with website updates and maintenance.
  • Event and Community Management: Co-ordinate logistics for local community activations, trade shows, and other events. This includes managing event supplies, liaising with vendors, and supporting the on-site execution.
  • Partner and Stakeholder Communication: Assist in creating and distributing marketing materials to our ISP partners and other key stakeholders.
  • Administrative Tasks: Manage marketing calendars, budget tracking, and vendor relationships.
  • Marketing Collateral: Assist with the design and production of promotional materials, including brochures, flyers, banners, and branded merchandise.
  • Research: Conduct research to devise innovative and improved marketing strategies for brand promotion as well as any other research that may be required.
Requirements
  • Education: Diploma in Marketing, PR and Communications, or a related field.
  • Experience: At least 1-2 years of proven experience in a marketing coordination or a similar role in the ISP/FNO industry.
  • Digital Skills: Solid knowledge and practical experience with various digital marketing tools and platforms (e.g. social media management, email marketing software, and marketing analytics).
  • Communication: Excellent written and verbal communication skills.
  • Organisational Abilities: Exceptional organisational, time-management, and project management skills with a keen eye for detail.
  • Problem-Solving: The ability to think critically, solve problems, and work effectively under pressure.
  • Team Player: A proactive attitude and the ability to collaborate effectively with different teams and external partners.
Benefits
  • Reduced Gap Cover Rates (Turnberry Premier)
  • Medical Insurance (Momentum - Health4Me)
  • Discounted Internet Connectivity
  • Free Employee Wellness Programme (ICAS)
  • Exposure to latest industry technologies and standards
  • Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.

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Marketing Coordinator

Cape Town, Western Cape Octotel

Posted 13 days ago

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Job Description

Overview

Job Information: Date Opened 15/09/2025; Job Type Full time; Industry Marketing; Work Experience 2 years; Education Level Diploma; City Cape Town; Province Western Cape; Country South Africa; Postal Code 7405.

Job Description

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 350 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Job Summary

The Marketing Co-ordinator will be responsible for supporting the planning, execution, and tracking of marketing campaigns to grow the Octotel brand, engage communities, and support our Internet Service Provider (ISP) partners. The ideal candidate is a proactive and highly organised individual with a keen interest in the telecommunications and ICT space.

Responsibilities
  • Campaign and Project Support: Assist in the planning and execution of marketing campaigns across multiple channels, including digital, print, and out-of-home.
  • Content Creation: Develop and curate engaging content for our social media channels, website, blog posts, email newsletters, and other marketing materials.
  • Digital Marketing: Monitor and update Octotel's social media platforms, including scheduling posts, engaging with the audience, and tracking performance. Assist with website updates and maintenance.
  • Event and Community Management: Co-ordinate logistics for local community activations, trade shows, and other events. This includes managing event supplies, liaising with vendors, and supporting the on-site execution.
  • Partner and Stakeholder Communication: Assist in creating and distributing marketing materials to our ISP partners and other key stakeholders.
  • Administrative Tasks: Manage marketing calendars, budget tracking, and vendor relationships.
  • Marketing Collateral: Assist with the design and production of promotional materials, including brochures, flyers, banners, and branded merchandise.
  • Research: Conduct research to devise innovative and improved marketing strategies for brand promotion as well as any other research that may be required.
Requirements
  • Education: Diploma in Marketing, PR and Communications, or a related field.
  • Experience: At least 1-2 years of proven experience in a marketing coordination or a similar role in the ISP/FNO industry.
  • Digital Skills: Solid knowledge and practical experience with various digital marketing tools and platforms (e.g. social media management, email marketing software, and marketing analytics).
  • Communication: Excellent written and verbal communication skills.
  • Organisational Abilities: Exceptional organisational, time-management, and project management skills with a keen eye for detail.
  • Problem-Solving: The ability to think critically, solve problems, and work effectively under pressure.
  • Team Player: A proactive attitude and the ability to collaborate effectively with different teams and external partners.
Benefits
  • Medical Aid (Discovery)
  • Reduced Gap Cover Rates (Turnberry Premier)
  • Medical Insurance (Momentum - Health4Me)
  • Discounted Internet Connectivity
  • Free Employee Wellness Programme (ICAS)
  • Team Buildings
  • Exposure to latest industry technologies and standards
  • Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.

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Marketing Coordinator

Cape Town, Western Cape Crayon Technologies Ltd

Posted today

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Job Description

How you'll role As a Marketing Coordinator at ATYPICAL, you'll play a key role in crafting and executing marketing strategies for the commercial real estate sector. You'll work closely under the Account Manager to develop and implement impactful campaigns that align with client objectives and industry best practices. Your role will span market research, campaign management, and digital strategy integration, ensuring our marketing efforts are seamless and effective. You'll thrive in a creative environment where your ideas are heard, and your contributions are valued. What you'll do Assist with account coordination and review of internal team deliverables Conduct market research and offer industry insights Contribute to campaign conceptualization and brainstorming sessions Manage campaigns from ideation through execution across various channels Develop social media strategies including content planning, sourcing, and engagement Support digital marketing strategy development and execution Build comprehensive reports and conduct analytics Coordinate customer acquisition efforts Manage website content and updates Facilitate event and supplier coordination What you'll need Relevant tertiary qualification 2-3 years of experience in a similar role Excellent command of English, both written and spoken Strong computer literacy and proficiency in digital marketing platforms Professional demeanor with strong organizational and interpersonal skills Own transportation
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Marketing Coordinator

Newlands, Western Cape R250000 - R450000 Y Pedros Flame Grilled Chicken

Posted today

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Job Description

We are seeking a highly organized and proactive Marketing Coordinator with 3–5 years of experience to join our growing marketing team. This role plays a critical part in ensuring the smooth execution of marketing campaigns and projects by driving coordination, communication, and process excellence.

The ideal candidate is a strong communicator, detail-oriented, and thrives in a fast-paced environment. They will be responsible for managing project timelines, coordinating with internal and external stakeholders, overseeing marketing budgets, and ensuring accurate contract and invoice processing.

Duties and Responsibilities:

  • Coordinate and execute integrated marketing campaigns across outdoor & print collateral
  • Manage marketing project timelines, deliverables, and supplier communications
  • Update and track tasks and deadlines via project management system
  • Collaborate with cross-functional teams, including HR, Facilities, Distribution Centres, Procurement and external vendors to ensure on-time campaign delivery
  • Support the development, processing, and tracking of marketing-related contracts, production orders, and vendor agreements
  • Manage invoicing, ensure timely payments, and reconcile regional marketing budget reports in coordination with the finance team / Marketing assistant
  • Assist in asset coordination for campaigns, product launches, and events
  • Help monitor campaign performance metrics and compile reporting insights as needed
  • Ensure brand consistency and quality control across all marketing materials and communications
  • Coordinate marketing for all brands within the Pedros Group

Requirements:

  • Degree / Diploma in Marketing or Communications
  • Minimum of 3–5 years of experience in a marketing coordinator or similar role
  • Strong written and verbal communication skills
  • Understanding of digital marketing channels (social media, email marketing, SEO)
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Strong attention to detail, with a creative and proactive approach to problem-solving
  • Familiarity with budgeting processes, invoice management, and reviewing contracts
  • Proficiency in project management platforms

Personal Attributes:

  • Highly organized with a keen eye for detail & strong follow-through and time management
  • Strong desire to learn and grow in a dynamic, fast-paced work environment
  • Collaborative team player with excellent interpersonal skills
  • Positive attitude and adaptable to changing priorities & working on multiple brands
  • Financial Understanding and comfortable working with regional budgets, contracts, and approvals
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Marketing Coordinator

7100 Cape Town, Western Cape Red Ember Recruitment (PTY) Ltd

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Job Description

Permanent
Red Ember Recruitment, on behalf of our client, is seeking a Marketing Coordinator to join a dynamic and energetic luxury hospitality team. This role supports the Senior Marketing Executive in achieving department targets by implementing strategies that maximize brand recognition, drive sales, and enhance guest experiences.Key Responsibilities:Collaborate with hotel teams on public communications and PR efforts.Provide content support to sales teams managing OTAs, OTOs, and traditional trade relationships.Deliver high-quality marketing and communication materials.Coordinate marketing-specific site inspections with media and PR agencies.Design and produce all brand creative content and collateral.Support the wider marketing function on campaigns, projects, and additional workload as required.Achieve quality improvements in response to market feedback.Negotiate pricing for marketing materials to achieve cost savings.Assist in executing digital marketing campaigns across SEO/SEM, social media (Facebook, Instagram, LinkedIn), email, and website channels.Coordinate and track email marketing campaigns, including audience segmentation and performance reporting.Monitor campaign performance using Google Analytics and social insights dashboards.Support website content updates and light CMS work (e.g., WordPress).Stay up to date with digital marketing best practices, tools, and trends.Identify trends and insights to optimize marketing spend and performance.Instrument conversion points and optimize user funnels.Evaluate emerging technologies and provide thought leadership where appropriate.RequirementsExperience and Skills:1–3 years of experience in digital marketing, social media, or content coordination.Basic understanding of the hospitality and luxury wine industry is a plus.Familiarity with SEO/SEM, PPC, content strategy, and community engagement.Proficiency with social media tools: Hootsuite, Later, Meta Business Suite.Experience with analytics tools: Google Analytics, Facebook Insights.Knowledge of email platforms like Mailchimp, Campaign Monitor, or similar.Knowledge of CMS platforms: WordPress or similar.Graphic design skills: Canva, Adobe Creative Suite (InDesign, Photoshop, Illustrator), MS PowerPoint.Inherent Requirements:Diploma or Bachelor’s degree in Marketing.Strong process orientation and service delivery.High attention to detail and quality standards.Innovative and results-driven mindset.Ability to work effectively under pressure.Team player with cross-organizational collaboration skills.Analytical mindset with the ability to translate metrics into actionable insights.Curious, collaborative, and eager to grow in a fast-paced marketing team.Benefits50% Medical Aid Contribution3% Provident Fund ContributionAnnual Increases and BonusesStaff transport available at a subsidised amount on Franschhoek, Paarl, Stellenbosch and Wellington routesNo live-in accommodation
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Sales & Marketing Coordinator

Cape Town, Western Cape FAIRMONT

Posted 1 day ago

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Job Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , Join us and become a Heartist.

Scope of Position

A detail-oriented Sales and Marketing Coordinator to contribute to the achievement of sales and marketing targets by supporting the Sales and Marketing Manager and coordinating sales site inspections. Supporting the Sales and Marketing department with administration duties. The Sales and Marketing Coordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties, budget tracker, sales and client tracking, assisting the Sales Manager with rate contracts and tracking thereof. Arranging extensive travel arrangements local and international for department.

Sales and Marketing Coordination
  • Helping the Sales and Marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.
  • Handling urgent calls, emails, and messages when Director of sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.
  • Following up on quotes and assisting with conversion.
  • Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
  • Developing and maintaining online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
  • Preparing a function sheet and coordinating pre-con and post mortem of events.
  • Making the company's services as attractive to potential customers as possible.
  • Ensuring adherence to laws, regulations, and policies.
  • Collaborating with External Marketing Consultants to ensure that the Digital Strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Pullman Hotel Cape Town City Centre Hotels.
  • Coordinate digital media related queries
  • Manage Trip-advisor listing, Q&A and responds to reviews
  • Innovate, implement and drive ACCOR local campaigns, events.
  • Manage Pullman Hotel Cape Town City Centre website with External Marketing Consultants
  • Distributing approval contracted rates, with client follow up and record or report keeping.
  • Assisting with any administration related functions.
Operational Duties
  • Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
  • Conduct regular walk-throughs and site inspections to familiarize with current hotel operational standards. Report any concerns to the Sales Manager or Director of Sales and Marketing.
  • Be available to assist with site inspections for potential clients
  • Be available during busy periods to oversee events, which may be over weekends or late evenings.
Systems and Procedures
  • Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
  • Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
  • Complete all duties and ensure a concise hand over
  • Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position.
Guest Service and Employee Relationships
  • Always recognize and greet the guests first
  • Respond to any reasonable tasks as assigned by superiors
  • Provide efficient, friendly, and professional service to all guests
  • Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate person and followed up on to ensure the Guest is ultimately satisfied
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel
  • Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers.'
  • Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
  • Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager.
  • Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and close the sale
  • Cold call potential clients via telephone and emails and arrange meetings for new business
  • Regularly attend/host events where top clients and new clients are entertained
Environmental and Social Responsibility
  • Work closely with the hotel in participating where possible in community-based projects
  • Maintain awareness of new initiatives and the continuously growing social economic Program of the hotels
  • Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
  • Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
  • Actively participate in all social development drives with local communities and initiatives
  • Actively participate in the food & beverage waste program of the Hotel
  • Reduce the use of paper by not printing unnecessarily and recycle used paper
General and Other Duties
  • The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
  • The position requires the employee to perform tasks in any area of the hotel as requested by Management from time to time
  • Abide by Accor policy on EEO and Harassment in the workplace
  • Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
  • The position requires the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
  • Ensure security and protection of Guests belongings as best possible, report any items left behind by guest
  • Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
  • Practice Safety at all times including constant awareness of safety hazards
  • Reports to work on time and according to posted schedule
  • Agree to continuously improve and develop oneself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
  • Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives
Qualifications
  • 1–2 years of experience in a marketing or sales support role
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Ability to analyze data and draw actionable insights
  • Team-oriented with a proactive and adaptable approach
Additional Information

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.

Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

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Sales & Marketing Coordinator

Cape Town, Western Cape Fairmont Hotels & Resorts

Posted 2 days ago

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Job Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , Join us and become a Heartist.

Scope of Position

A detail-oriented Sales and Marketing Coordinator to contribute to the achievement of sales and marketing targets by supporting the Sales and Marketing Manager and coordinating sales site inspections. Supporting the Sales and Marketing department with administration duties. The Sales and Marketing Coordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties, budget tracker, sales and client tracking, assisting the Sales Manager with rate contracts and tracking thereof. Arranging extensive travel arrangements local and international for department.

Sales and Marketing Coordination
  • Helping the Sales and Marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.
  • Handling urgent calls, emails, and messages when Director of sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.
  • Following up on quotes and assisting with conversion.
  • Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
  • Developing and maintaining online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
  • Preparing a function sheet and coordinating pre-con and post mortem of events.
  • Making the company's services as attractive to potential customers as possible.
  • Ensuring adherence to laws, regulations, and policies.
  • Collaborating with External Marketing Consultants to ensure that the Digital Strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Pullman Hotel Cape Town City Centre Hotels.
  • Coordinate digital media related queries
  • Manage Trip-advisor listing, Q&A and responds to reviews
  • Innovate, implement and drive ACCOR local campaigns, events.
  • Manage Pullman Hotel Cape Town City Centre website with External Marketing Consultants
  • Distributing approval contracted rates, with client follow up and record or report keeping.
  • Assisting with any administration related functions.
Operational Duties
  • Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
  • Conduct regular walk-throughs and site inspections to familiarize with current hotel operational standards. Report any concerns to the Sales Manager or Director of Sales and Marketing.
  • Be available to assist with site inspections for potential clients
  • Be available during busy periods to oversee events, which may be over weekends or late evenings.
Systems and Procedures
  • Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
  • Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
  • Complete all duties and ensure a concise hand over
  • Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position.
Guest Service and Employee Relationships
  • Always recognize and greet the guests first
  • Respond to any reasonable tasks as assigned by superiors
  • Provide efficient, friendly, and professional service to all guests
  • Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate person and followed up on to ensure the Guest is ultimately satisfied
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel
  • Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers.'
  • Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
  • Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager.
  • Listen to clients’ requirements and present appropriately to make a sale, negotiate the terms of an agreement and close the sale
  • Cold call potential clients via telephone and emails and arrange meetings for new business
  • Regularly attend/host events where top clients and new clients are entertained
Environmental and Social Responsibility
  • Work closely with the hotel in participating where possible in community-based projects
  • Maintain awareness of new initiatives and the continuously growing social economic Program of the hotels
  • Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
  • Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
  • Actively participate in all social development drives with local communities and initiatives
  • Actively participate in the food & beverage waste program of the Hotel
  • Reduce the use of paper by not printing unnecessarily and recycle used paper
General and Other Duties
  • The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
  • The position requires the employee to perform tasks in any area of the hotel as requested by Management from time to time
  • Abide by Accor policy on EEO and Harassment in the workplace
  • Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
  • The position requires the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
  • Ensure security and protection of Guests belongings as best possible, report any items left behind by guest
  • Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
  • Practice Safety at all times including constant awareness of safety hazards
  • Reports to work on time and according to posted schedule
  • Agree to continuously improve and develop oneself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
  • Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives
Qualifications
  • 1–2 years of experience in a marketing or sales support role
  • Strong organizational and time-management skills
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Ability to analyze data and draw actionable insights
  • Team-oriented with a proactive and adaptable approach
Additional Information

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.

Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

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