2,059 Technical Assistance jobs in South Africa

Reference: HC -Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

Summary

Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

• Serve as the primary contact for Windows desktop issues
• Provide end-user technical support and troubleshooting
• Assist with administration and support of Windows Servers
• Monitor system alerts and respond according to established protocols
• Handle escalated service desk requests requiring advanced troubleshooting
• Support onboarding of new users (accounts, access, setup)
• Deliver network support across LAN/WAN environments
• Install and maintain network hardware
• Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

• Prior experience working for a Managed Services Provider (MSP) is required
• Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
• Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
• Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
• Exposure to firewall and network administration (SonicWall, Meraki)
• Strong troubleshooting background across networks, servers, and workstations
• Experienced in Cloud-based environments
• Excellent customer service skills with a professional and courteous approach
• Strong written and verbal communication skills, including group presentation experience
• Dependable, with a consistent work ethic
• Eagerness to learn and expand technical expertise

Exciting opportunity

About the job:

Travel Vision based in JHB, is currently looking to employ a
Customer Support Desk Operator
. Your Trusted Travel Partner since 1979. We are dedicated to revolutionizing the way travellers connect with their dream destinations and experience the world. This is an extremely rewarding and exciting opportunity to join a company which is at the forefront of its field.

Role Description:

This is a full-time on-site role for a Customer Support Desk Operator located in the Johannesburg Metropolitan Area. We are seeking a
Customer Support Desk Operator
to be the first point of contact for travelers seeking assistance with bookings, itinerary changes, cancellations, travel policies, and general inquiries. In this role, you'll provide timely, accurate, and compassionate support through various communication channels, ensuring each customer has a smooth and stress-free travel experience. Your ability to troubleshoot, stay calm under pressure, and navigate travel systems will be essential to success.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or ticketing system regarding flights, hotels, packages, or itineraries.
• Assist with booking modifications, cancellations, refunds, and travel documentation.
• Resolve issues related to delays, cancellations, re-bookings, and missed connections.
• Provide up-to-date information on travel policies, visa requirements.
• Use internal systems (GDS, booking platforms, CRM) to manage and resolve customer cases efficiently.
• Escalate complex issues to higher-level support as necessary.
• Maintain detailed records of customer interactions and ensure follow-through on open cases.
• Identify trends in customer issues and provide feedback to improve services and processes.
• Handle customer complaints professionally and with empathy, aiming to retain customer satisfaction and loyalty.

Qualifications

• High school diploma required; a degree in Hospitality, Tourism, or a related field is a plus.
• 1–2 years of experience in a travel-related customer service or support role.
• Familiarity with travel booking systems (e.g., Sabre, Amadeus, Galileo, or similar GDS tools) is highly desirable.
• Strong verbal and written communication skills.
• Ability to work flexible hours, including weekends and holidays, depending on customer needs.
• Excellent problem-solving skills and the ability to stay calm in stressful travel-related situations.

Preferred Skills:

• Experience working in a travel agency, airline, OTA (Online Travel Agency), or tour operator support team.
• Knowledge of travel regulations, including passport/visa policies and airline terms.
• Quick decision-making in high-pressure situations
• Conflict resolution and de-escalation
• Analytical thinking to troubleshoot travel-related issues
• Active listening
• Empathy and customer-focused attitude
• Ability to explain complex travel processes clearly
• Comfortable navigating multiple systems and tools at once
• Understanding of travel documentation (passports, visas)
• Familiarity with airline policies and fare rules
• Awareness of global travel restrictions and regulations
• Knowledge of geography, time zones, and destination logistics
• Crisis management (e.g., during weather disruptions, strikes, emergencies)

Remuneration:

• Market Related

Please send applications to

Please note: Due to high volumes of applications, if you do not hear from us within 7 working days, consider your application unsuccessful.

Join us to help travellers explore the world with ease and convenience

Overview

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Overview

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Montana store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Cape Town, South Africa

Working Pattern:

Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.

Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.

If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet

The Role

As a CS/PPT Team Lead, you will be responsible for leading and developing a team to deliver excellent customer service while ensuring compliance with critical, high-risk operational procedures related to safer gambling. You will get the best out of people, understand team dynamics, and enhance your team's knowledge of the business to protect both our customers and the company. This role is pivotal in driving our commitment to customer satisfaction and responsible gaming.

Key Responsibilities

• Take ownership and responsibility for leading excellent service and the delivery of department KPIs.
• Ensure the effective delivery of player protection processes and compliance with internal Responsible Gambling and National Gambling Board policies and procedures.
• Develop your team to understand the importance of both customer service and meeting KPIs.
• Analyse and resolve deficiencies, identifying trends and recommending continuous improvements to the service offered to our players.
• Lead by example and take accountability for all aspects of people management, including personal development and absence management.
• Foster an atmosphere of trust and open dialogue, providing support and coaching to your team.
• Build strong relationships and work collaboratively with key stakeholders.
• Handle multiple tasks concurrently, supporting the implementation of new services, products, and initiatives.
• Advise the team of trends in player's behaviours and other demographic information to enhance their understanding of impact.
• Be creative in recruitment to find the right people for the business and the team.

Key Skills and Experience

• Experience in managing, leading, and developing a successful team.
• Good IT skills, including experience using CRM systems.
• Knowledge and understanding of the competitive landscape, including experience with online gambling and responsible gaming regulations.
• Ability to drive a team forward in terms of goals and cultural change.
• Provide feedback, mentoring, and coaching, as well as reward and recognition.
• Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
• Demonstrates sound and well-reasoned judgement when applying decision-making.
• Able to manage competing priorities whilst ensuring performance targets are met.
• A desire for continuous improvement of processes, reporting, and the tools we use.
• Excellent organisational, planning, and time management skills.

What can we offer?

• Discretionary Company Performance bonus
• Discovery Medical Aid
• Thursday drinks in the office and regular socials