1,312 Technical Assistance jobs in South Africa

Join to apply for the Customer Support role at Jonsson Workwear .

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

• Entry level

• Full-time

• Other

• Technology, Information and Internet

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Purpose of the Role

Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding sports betting experience.

This role offers the opportunity to engage with sports enthusiasts, share your expertise, and contribute to the success of our growing casino and sportsbook platform.

Responsibilities:

• Customer Assistance: Act as the primary point of contact for customers, assisting them with inquiries related to casino and sports betting, account management, wagering rules, promotions, and technical issues in a professional and friendly manner. This will be done in a variety of different mediums such as chat, email and calls.
• Query Resolution: Utilize your in-depth knowledge of casino and sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution and maintaining high customer satisfaction levels.
• Relationship Building: Build rapport and develop strong relationships with customers, creating a personalized experience and fostering loyalty by providing tailored service and highlighting exclusive offerings.
• Technical Support: Troubleshoot and resolve customer issues related to the sportsbook platform, mobile applications, and other digital tools, escalating complex technical problems to the appropriate teams while ensuring timely follow-up and updates to customers.
• Compliance and Security: Adhere to regulatory requirements and company policies, ensuring the integrity of sports betting operations and safeguarding customer information, while actively monitoring for any suspicious activities or fraudulent behavior.
• Product Knowledge: Stay updated with the latest casino and sports events, odds, betting markets, and industry developments, enabling you to provide accurate information, engage in sports-related conversations, and enhance the overall customer experience.
• Documentation and Reporting: Maintain comprehensive and accurate records of customer interactions, issues, and resolutions, contributing to the ongoing improvement of customer service processes, procedures, and knowledge base.

Requirements:

• Grade 12 or equivalent.
• Prior experience in customer service preferably in the online gambling industry.
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
• Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
• Ability to work 24/7 shifts, including evenings, weekends, and holidays.

Advantageous:

• Familiarity with sportsbook platforms, mobile applications, and related technologies.
• Passion for sports and strong knowledge of various sports, teams, and leagues.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

Company Overview

YesPlay ’s customer support team is currently undergoing a transformation process. As part of the department’s growth, the YesPlay customer support team uses a well-known and industry-best support CRM solution to optimize the way in which customer support queries are addressed. The team requires a strong, determined, well-organised, experienced and energetic team manager to elevate YesPlay’s support processes and the customer support team as a whole.

Due to the growth within the department, we expect that this candidate will assist the department head in building, implementing and monitoring adherence to new customer support processes. As a Customer Support Manager, you will support the department’s results and ensure the smooth operation of the team with the guidance of the department head. We have a ton of challenging tasks and resources to stimulate the Customer Support Manager to make things happen for them!

• Be responsible for ensuring the team’s day-to-day operations run smoothly and without interruptions. This includes overseeing task execution, addressing operational issues promptly, coordinating resources, monitoring performance, and ensuring adherence to processes and timelines to maintain seamless workflow.
• Monitoring and motivating the team to ensure that daily, weekly, and monthly KPI targets are met and observed
• Monitoring daily, weekly and monthly efficiency and activities of agents ensuring timely responses to incoming inquiries in terms of internal SOPs and SLAs.
• Analyse any gaps and understand possible improvements in our support to customers.
• Assist in refining the strategy for support at YesPlay
• Collaborate with the department head on the direction and a strategy for our growing customer support team by defining key output metrics for support as well as the input metrics that drive them.
• Help the team make a lasting impact on our customer’s experience with YesPlay.
• Lead and grow the support team to reach their fullest potential of becoming driven and high performing individuals.
• Work alongside the department head with cross functional teams, all focused on a common mission to provide an excellent and seamless customer experience.
• Collaborating with HR to combat disciplinary issues within the team and explore opportunities of growth and incentives within the team.
• Gathering information to analyse problems and produce solutions in taking the initiative by going beyond job responsibilities and identifying opportunities for improvement with a "can do" attitude.
• Onboarding of new agents joining the Customer Support team.
• Develop the growth of existing agents based on defined plans and promote continual agent and team growth with the assistance of HR.
• Understanding the broader implications of team engagement and how they relate to the goal of reducing attrition and absenteeism.
• Organising monthly/weekly one-on-one sessions with the team to discuss performance and goals.
• Improving customer satisfaction rate via reviews and increased growth of positive feedback from customers.
• Write, update and monitor scripts for agents' responses.
• Develop and implement internal SOPs for customer support agents and the department as a whole.
• Staying current with industry trends and advancements.
• Monitoring random customer engagements to enhance quality, reduce errors, and track operational performance.
• Evaluating team performance, identifying training needs, and scheduling training sessions with relevant teams.
• Leading and preparing the customer support department administratively (including but not limited to preparing agent's rosters and shift schedules, overseeing transportation roster and ensuring internal customer support SOPs are up to date, as well as preparation of performance reports using internal CRM tool etc.)
• Daily monitoring and overseeing of support operations across multiple channels, including but not limited to livechat, email, telephone and social networks.
• Effectively collaborating with the Head of the Department and Operations, Product and Technology teams to enhance our product within a customer-focused world.
• Generating and presenting customer support ideas and solutions which aim to combat frequent customer complaints and address unexpected use-cases.

• Tertiary Qualification: As a minimum, a completed National Diploma
• +2 years experience as a Customer Support Manager and managing a support team of over 10 people.
• Strong and consistent leadership skills with the ability to manage customer support KPIs daily, weekly, monthly and yearly.
• Candidates must have a solid understanding of KPIs and how to implement, measure, adjust and achieve them.
• Ability to lead change and healthy customer support habits by setting direction with an employee-centric vision.
• Be a critical and analytical thinker with a strong focus on operational excellence within the customer support team.

• Experience within the i-gaming industry.
• Familiar with Zendesk or similar customer support tool(s).

• Analytical Skills
• Stress Management
• Management & Leadership Skills
• Planning and Organizing
• Time Management
• Performance Management
• Customer Management

Overview

Big Bay, CPT | Office-based | Permanent
UK business hours
R15,000/month gross + discretionary bonus
Bring your customer service skills to a growing UK business – right from the shores of Cape Town.

We're hiring a Customer Service Representative to support a fast-growing UK-based eCommerce company specialising in LED lighting. This isn’t just a support role – it’s a chance to join a business where getting things right the first time is a company-wide obsession.

If you're sharp on the phone, quick with systems and thrive on solving problems before the customer even realises they had one – keep reading.

• Attending to calls, emails and webchats to answer queries
• Order issues: parcel redirection; missing items; returns
• Stock availability and product questions/explanations
• A focus on “right first time” service – it’s how the business stands out
• Liaie with the UK team and learn system to help improve process as you grow within the role

• Grade 12 Qualification
• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge – ideally Freshdesk or Brightpearl , but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
• Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

• Liaie with the UK team and learn system to help improve process as you grow within the role

• Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
• Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.

Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?

Apply now and let’s chat!

Overview

Job Description

As a member of our software support team, you would be responsible for troubleshooting software queries via email or phone from our local and international customer base.

In addition to support, you will also play a key role in delivering customer training, ensuring dealerships and partners are fully enabled to use our platform effectively. The role will generally split 50 / 50 between support and training responsibilities

• Work with a professional team of software support specialists supporting our automotive lead management platform.
• Be the point of contact for customer support across all channels — phone, email and social media. Handle approximately 15–20 daily customer calls and manage case-by-case tickets.
• Diagnose, analyze and resolve incoming customer issues on our platform.
• Assist our customers with best practice design as they use our platform to manage their sales process. Deliver structured training sessions via webinars, video calls, and in-person where required, empowering customers with clear, repeatable knowledge.
• Empower customers by adopting a knowledge centric approach to problem solving.
• Maintain record of important customer conversations in our CRM tools. Leverage ClickUp and other internal tools to track cases and workflows.
• Display thought leadership and present key insights to support team in order to improve the support function to our users.
• Develop expertise in a dedicated specialisation area (e.g., Project Management, Integrations, or Training) and take ownership of small projects to improve processes and customer outcomes.

• Grade 12
• At least 1–2 years of customer support or software support experience
• Degree / Diploma would be advantageous
• Exposure to lead management or CRM systems
• Customer service or software / application support experience
• Excellent interpersonal skills
• Ability to write and communicate effectively with a wide variety of stakeholders
• Strong organisational skills, professionalism, and a balanced, neutral approach to troubleshooting
• Experience delivering training or onboarding sessions is highly advantageous
• Knowledge of or experience in the automotive industry will be considered a strong plus

• To complete the Career History Form you must first create your Candidate File.
• It is not necessary to complete the Career History Form in one sitting. Just click Save and return when you want by logging into your Candidate File.
• You can start with your first job and work forward or your current/most recent job and work backward.
• Note: A final step in the hiring process is for you to arrange reference calls with former managers and others.

* First Name

* Last Name

* Country

* Email

* Password

* Password Confirmation

Information you provide in your application will not be the only basis for hiring decisions.You are not required to furnish any information that is prohibited by federal, state, or local law.

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

Overview

Cape Town (Southern Suburbs)

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.

This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.

• Recruit, train, and mentor a high-performing customer support team.
• Set clear performance expectations and conduct regular KPI evaluations.
• Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
• Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
• Oversee and maintain help desk systems and knowledge bases.
• Analyse support metrics and customer feedback to identify areas for improvement.
• Monitor and enhance support quality through audits, reviews, and coaching.
• Drive initiatives to improve customer satisfaction and first-contact resolution rates.
• Ensure complex or high-priority customer issues are owned and resolved.
• Work closely with Sales, Finance, and Customer Success teams to communicate customer issues and feedback.
• Coordinate with marketing and training teams to deliver support-related content (FAQs, tutorials, etc.).
• Identify opportunities for automation and process improvements to reduce response time and increase efficiency.
• Champion the use of AI, bots, or chat tools to enhance the support experience.

• 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
• Strong people management skills with a passion for coaching and team development.
• Strong understanding of customer support metrics and tools.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
• Confident working independently, managing multiple projects and priorities.
• Passion for creating positive customer experiences.
• Experience with CRM / helpdesk software (ideally HubSpot) is a plus.