234 Technical Assistance jobs in South Africa

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Company: Just Solutions (USA)

Location: Remote (Must be willing to work EST Timezone)

Type: Full-time

About Us:

Just Inc. is a dynamic American-based Managed Service Provider (MSP) committed to delivering high-quality IT support and solutions to our clients. We pride ourselves on efficiency, responsiveness, and exceptional customer service.

Position Overview:

We are seeking an Helpdesk Support Engineer with experience in ConnectWise RMM, Datto, and MSP environments . You’ll be the first line of support, handling tickets via calls and emails with speed and precision. If you're a proactive problem-solver with strong technical skills, we want to hear from you!

Key Responsibilities:

• Provide Level 1 & 2 technical support to clients, troubleshooting IT issues with speed and accuracy.
• Manage tickets effectively via ConnectWise RMM and other ticketing systems.
• Perform backup monitoring, basic networking, and hardware/software troubleshooting.
• Respond promptly to support requests received through phone and email.
• Document all support activities and resolutions.
• Collaborate with senior engineers for escalations when necessary.

Required Skills & Qualifications:

• 3+ years of experience in an MSP environment .
• Proficiency with ConnectWise RMM and Datto .
• Solid understanding of Windows OS, basic networking, and IT troubleshooting.
• Fast typing speed – accuracy and speed are key in ticket handling.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and ability to work under pressure.
• Must be available to work EST hours .
• We're looking to onboard ASAP!

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.
  
  

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Customer Service Specialist Payroll Support (Remote)

Working Hours: 3:00 PM -12:00 AM or 4:00 PM - 1:00 AM (South Africa time)

Type: Full-Time (Long-Term Commitment Required)

Location: Remote

We are looking for a dedicated and experienced Customer Service Specialist to join our remote support team, assisting clients with payroll-related queries and technical issues. This role requires a strong understanding of payroll processes, outstanding telephonic support abilities, and familiarity with ticketing systems.

Key Responsibilities:

• Provide telephonic and ticket-based customer support for payroll-related inquiries.
• Troubleshoot and resolve payroll system issues promptly and accurately.
• Assist clients with timesheet submissions, payment queries, deductions, and processing timelines.
• Document all interactions accurately in the ticketing system.
• Liaise with internal departments for escalated issues.
• Maintain professionalism and empathy in all client communications.
• Meet or exceed response time and resolution targets.

Requirements:

• Proven experience in payroll support or customer service in a payroll environment.
• Excellent verbal and written communication skills in English.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Ability to handle sensitive information with discretion and accuracy.
• Must be tech-savvy and confident working with online platforms.
• Own laptop and a stable internet connection required.
• Availability to work shift hours (3 PM 12 AM or 4 PM 1 AM).
• No leave allowed in December availability during the holiday season is essential.
• Strong problem-solving skills and the ability to work independently.
• Willingness to commit long-term to the role.

Preferred Qualities:

Familiarity with international payroll systems (e.g., US-based systems).

A calm, patient demeanor with a client-first mindset.

Ability to multitask and manage time effectively.

The Customer Support Agent is responsible for managing incoming customer interaction s through calls, emails, and other communication channels.

Responsibilities:

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system and coordinate with relevant teams.
• Perform L1 troubleshooting and escalate unresolved issues appropriately.
• Maintain detailed and accurate customer interaction records.
• Ensure adherence to service level agreements and quality standards.

Essential Requirements:

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.

Beneficial Requirements:

• Familiarity with sales order processing systems.
• Problem-solving and conflict resolution skills.

Customer Support Executive – SaaS

Location: Cape Town (Remote) Working Hours: US Hours – 02:00 to 11:00 Employment Type: Full-time, Remote Salary: Competitive annual package (equivalent to $25,000–$30,000) + shift allowance Reporting to: Customer Support Manager

A rapidly growing US-based SaaS company providing innovative, industry-leading software solutions. With a strong reputation for delivering exceptional customer experiences and robust technology, this business thrives on collaboration, continuous improvement, and empowering its people. Their remote-first culture offers flexibility, growth opportunities, and a performance-driven environment with zero office politics.

The Customer Support Executive will be the first point of contact for clients using the company’s flagship software suite. This role requires both technical aptitude and outstanding communication skills to resolve issues quickly, enhance the customer experience, and support the growth of a loyal client base. You’ll work closely with internal teams to ensure the support process is as smooth and effective as possible.

• Respond promptly to client queries and provide troubleshooting assistance for software-related issues.

• Log, track, and manage support tickets from initiation through to resolution.

• Develop a deep understanding of the company’s software modules and how they integrate into client workflows.

• Collaborate with internal teams to enhance support tools and processes.

• Maintain excellent customer service standards in both written and verbal communication.

• Minimum 2 years’ experience in a customer-facing support role, preferably in SaaS or software environments.

• Technically proficient and quick to learn new systems.

• Strong communication skills (written and verbal).

• Highly organised, solutions-focused, and able to work independently.

• Comfortable working remotely during US time zones.

• Join a thriving SaaS business in an exciting growth phase.

• Work in a respectful, performance-driven, and politics-free environment.

• Have a real say in improving processes and shaping the customer experience.

• Long-term career growth opportunities as the company scales.

If you’re passionate about technology, driven to deliver exceptional service, and ready to work with an innovative, forward-thinking SaaS team, we’d love to hear from you.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

Respond to user and venue enquiries across live chat, phone, and email

Triage support tickets, resolving issues or escalating as needed

Support venues in troubleshooting hardware and app-related issues

Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

Follow SOPs and contribute to improving internal support documentation

Collaborate with operations and tech teams to report trends and system issues

Participate in a rotating shift schedule covering 10am10pm UK time

1+ years of experience in live chat and/or phone-based customer support

Empathetic, calm under pressure, and solution-oriented

Clear and professional communication in both spoken and written English

Quick to learn new tools and tech platforms

Able to multitask and prioritise tasks efficiently

Comfortable working remotely with strong self-discipline

Stable and reliable internet connection

Supporting both B2C and B2B customers

Exposure to hardware or mobile app-based products

Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

Experience working in a UK-based or international startup

Fully remote and flexible work environment

Opportunity to grow with a fast-scaling international startup

Supportive team culture with regular feedback and performance development

Training and progression opportunities within the global CX team