953 IT Services jobs in South Africa
Head Of Managed Services
Posted 3 days ago
Job Viewed
Job Description
Job Title : Head of Managed Services (Pretoria)
Job Purpose :
The Head of Managed Services is responsible for overseeing and leading the managed services department and drive business growth, ensuring the delivery of high-quality, customer-centric IT services. This position is designed for an individual with deep expertise in managed services, sales, business development, and product offerings, who is capable of building and executing a comprehensive strategy to expand our managed services portfolio.
The ideal candidate will have a proven track record of success in driving sales, fostering customer relationships, and developing innovative service offerings to meet client needs. This is a target-driven role focused on achieving and exceeding sales and business development objectives.
Qualifications and Requirements :
- Matric is essential.
- Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP) is highly desirable.
- At least 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
- Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
- Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.
- Experience in team management, coaching, and developing cross-functional teams. Skills
- Exceptional leadership and people management skills with the ability to motivate and lead teams.
- Strong business acumen and experience managing budgets and financial performance.
- Excellent communication, negotiation, and presentation skills.
- In-depth knowledge of industry best practices and service management methodologies (, ITIL).
- Experience with vendor management and third-party service providers.
- Ability to analyse data and performance metrics to drive continuous improvement.
- Strong problem-solving skills and the ability to think strategically.
- Customer-centric approach with a focus on delivering exceptional service.
- Ability to handle high-pressure situations and effectively manage multiple priorities.
- Innovative and forward-thinking with a passion for continuous improvement.
- Strong interpersonal skills, with the ability to build and maintain relationships at all levels of the organization
- Valid driver's license required
Engineering Manager, Managed Services
Posted 14 days ago
Job Viewed
Job Description
Canonical Cape Town, Western Cape, South Africa
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Canonical Cape Town, Western Cape, South Africa
1 week ago Be among the first 25 applicants
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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring an Engineering Manager .
This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment. As a Cloud Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.
Location: This is a globally remote role.
The role entails
- Manage a growing engineering team to optimise the quality and velocity of both development and operations
- Identify and measure team health indicators
- Implement disciplined engineering and operations processes
- Represent the BootStack team with respect to stakeholders, customers, and external teams
- Ensure proper team focus on priorities, milestones, and deliverables
- Work to meet service level agreements with customer deployments around the globe
- Deliver quality managed services in a consistent, timely manner
- Bachelors (or equivalent) education in a technology field
- Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
- Proven experience with OpenStack
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Experience with Linux system administration, Ubuntu/Debian a plus
- Strong communication and cooperation skills
- Experience with agile software development methodologies
- Experience working in and managing distributed teams
- Technical aptitude for understanding complex distributed systems
- Experience with cloud topologies and technologies
- Travel to team and company events and customer meetings, roughly 20% or less
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
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#J-18808-LjbffrLevel 1 Managed Services Technician
Posted 2 days ago
Job Viewed
Job Description
The Role
We are undergoing an exciting time in our evolution and now seek an experienced Level 1 Managed Services Technician . Working as part of the Managed Services Helpdesk Team, you will be responsible for providing 1st line technical support and solutions to our clients through our online helpdesk, live chat, telephone and by email.
This role also has responsibility for performing hardware/software installations and upgrades, performing regular maintenance duties (remotely or on-site) and the preparation and delivery of small orders.
Key Responsibilities:
- Provide level 1 technical support to both internal and external stakeholders
- Work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded
- Deliver a high level of customer satisfaction by acting as the primary point of contact for all new support incidents received through our helpdesk, email, telephone or through live chat
- Use the helpdesk management system to log tickets for internal and external stakeholders, where raised by telephone
- Perform initial investigation and where required, escalating the incident to our Level 2 or Level 3 technical teams, ensuring high levels of customer satisfaction.
- Triage all new support requests by reviewing and modifying ticket subjects, priority, department, associated service level agreement and contractual requirements
- Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus and patch management dashboards etc. to identify issues of concern, taking action to create a support incident on behalf of a client
- Configure, deliver & deploy PCs, laptops and printers for internal and external stakeholders
- Perform regular remote or on-site maintenance on behalf of our clients
- Provide on-site technical support and/or to facilitate the collection and delivery of hardware for repair or troubleshooting
- Refer client requests for advice & consultation to Business Solutions and Commercial teams
- Manage and monitor internal and external ICT systems and platforms performing any necessary maintenance
- Take responsibility for one's own professional development, through continuous learning, to ensure that any contractual or partnership accreditations or certifications are achieved
- Collaborate with peers and other areas of the business to increase internal product and service knowledge
Person Specification
Essential:
One year of professional experience in two or more of the following:
- Microsoft Windows Server
- Microsoft Office 365 (Exchange Online, One Drive etc)
- Active Directory
- Anti-Virus, Anti-Malware & Anti-Spam Solutions
- Veeam Backup & Replication
- Hardware Maintenance (Servers, Laptops or Desktops)
- Patch Management Solutions
- Previous experience in an internal or external facing helpdesk support team
- Previous hands-on experience with ticket management systems e.g. Connectwise
- GCSE Maths and English grade 9-4 or A*-C (or equivalent)
- Willingness to travel to client sites in the UK as required
- Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
Desirable:
- Previous experience in an IT/Professional Services organisation
- Professional IT Certifications, i.e. ITIL Foundation, Cisco CCNA, Microsoft MCSA
Competencies required for role:
Communication
Conveys information and ideas clearly and respectfully. Listens to others and values different opinions.
Teamwork and Collaboration
Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.
Results Focused/Problem Solving
Prioritizes tasks, overcomes obstacles and accepts ownership of work assigned. Owns actions that deliver results.
Developing Yourself & Others
A quick learner who is able to acquire and apply new knowledge and skills whilst learning from experiences and mistakes.
Salary: R18000 per month
Working hours: Monday to Friday UK Hours (8am to 5pm or 9am to 6pm)
#J-18808-LjbffrPrincipal Networking Managed Services Engineer
Posted 3 days ago
Job Viewed
Job Description
Continue to make an impact with a company that is pushing the boundaries of what is possible.
At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society.
Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here is about believing in yourself and seizing new opportunities and challenges.
It's about expanding your skills and expertise in your current role and preparing yourself for future advancements.
That's why we encourage you to take every opportunity to further your career within our great global team.The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments.
This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements.
As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.Key ResponsibilitiesArchitect, implement, and manage complex managed security solutions tailored to client needs.Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.Develop automation tools and scripts to streamline operations and improve operational efficiency.Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.Lead or contribute to disaster recovery planning and testing.Serve as an emergency contact for critical, business-impacting issues and outages.Participate in cross-functional collaboration with internal and client-facing teams.Skills & AttributesProven leadership in a technical environment with strong stakeholder engagement skills.In-depth expertise in network security technologies and managed services delivery models.Excellent analytical and problem-solving ability for high-stakes security challenges.Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).Effective communicator with the ability to translate technical detail into actionable insights.QualificationsBachelor's degree in IT, Computer Science, or a related discipline (or equivalent work experience).Firewall certification (mandatory).Preferred : CCNP / PCNSE, CCIE, CISSP, and automation certifications.ExperienceSignificant experience in managed services, delivering and maintaining complex security infrastructures.Extensive background in enterprise security solution design and implementation.Experience in global enterprise environments and vendor management.Strong familiarity with service management frameworks and tools (especially ServiceNow).Demonstrated experience across multiple security domains and emerging technologiespetent and / or certified in the following technologies : Cisco RoutersCisco Nexus SwitchingCisco Catalyst SwitchingHP SwitchingBrocade SwitchingCisco Meraki SwitchingCisco ASAFortinetJuniperCheck PointPalo AltoCisco MerakiPalo Alto PrismaCitrix NetscalerF5RiverbedCisco Meraki WirelessCisco Aironet WirelessSilver PeakCisco SD-WAN / Meraki SD-WAN#LI-MEAWorkplace type : Hybrid WorkingEqual Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Accelerate your career with us.
Apply today
J Ljbffr
Create a job alert for this searchPrincipal Engineer • Johannesburg, Gauteng
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#J-18808-LjbffrNetworking Managed Services Engineer (L2)
Posted 3 days ago
Job Viewed
Job Description
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
This role requires foundational knowledge in IT security implementation, network tools (firewalls, SD-WAN, Palo Alto, Cisco, Meraki), and automation (Ansible, Python). Responsibilities include documenting network structures, change management, security policy development, and risk assessment.Hands-on experience is necessary for network deployment, switch and router security administration, device management (Cisco/Meraki/Aruba), and network troubleshooting. A strong grasp of routing protocols (OSPF, EIGRP), TCP/IP fundamentals, Layer-2 switching, SNMP implementation, and traffic filtering is required.
The ideal candidate should have Linux proficiency, good customer service skills, and the ability to work independently while participating in CAB processes and monthly reporting.
What you'll be doing
Key Responsibilities:
- Proactively monitors the work the ticketing queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Coaches Service Desk and L1 teams for technical and behavioural skills.
- Identifies problems and errors before they impact a client’s service.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Able to work standby.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications / Certifications and required experience:
- Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
- Experience with network security and incident response preferred.
- CCNA Enterprise.
- CCNP Enterprise - advantageous.
- ITILv4 or relevant ITIL certification (Foundation Level)
- Certified Wireless Network Professional (CWNP) - advantageous
- Certified Wireless Network Expert (CWNE) – advantageous
- Palo Alto Networks Certified Network Security Administrator (required)
Advantageous Skills:
- Knowledge of Cisco ISE
- Knowledge of enterprise monitoring tools ( LogicMonitor, Solarwinds).
- Experience within managed services.
- Familiarity with ticketing tools (Service Now, Remedy).
- Working Knowledge of Palo Alto SDWan
- Knowledge of Cisco and HP support processes.
- Working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
- Working Knowledge of ASR and ISR routers
- Working Knowledge of Network address translation
- Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
Networking Managed Services Engineer (L2)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Networking Managed Services Engineer (L2) role at NTT DATA, Inc.
Networking Managed Services Engineer (L2)1 day ago Be among the first 25 applicants
Join to apply for the Networking Managed Services Engineer (L2) role at NTT DATA, Inc.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
This role requires foundational knowledge in IT security implementation , network tools (firewalls, SD-WAN, Palo Alto, Cisco, Meraki) , and automation (Ansible, Python) . Responsibilities include documenting network structures , change management , security policy development , and risk assessment .
Hands-on experience is necessary for network deployment , switch and router security administration , device management (Cisco/Meraki/Aruba) , and network troubleshooting . A strong grasp of routing protocols (OSPF, EIGRP) , TCP/IP fundamentals , Layer-2 switching , SNMP implementation , and traffic filtering is required.
The ideal candidate should have Linux proficiency , good customer service skills , and the ability to work independently while participating in CAB processes and monthly reporting .
Key Responsibilities:
- Proactively monitors the work the ticketing queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Coaches Service Desk and L1 teams for technical and behavioural skills.
- Identifies problems and errors before they impact a client’s service.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Able to work standby.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
- Experience with network security and incident response preferred.
- CCNA Enterprise.
- CCNP Enterprise - advantageous.
- ITILv4 or relevant ITIL certification (Foundation Level)
- Certified Wireless Network Professional (CWNP) - advantageous
- Certified Wireless Network Expert (CWNE) – advantageous
- Palo Alto Networks Certified Network Security Administrator (required)
- Knowledge of Cisco ISE
- Knowledge of enterprise monitoring tools ( LogicMonitor, Solarwinds).
- Experience within managed services.
- Familiarity with ticketing tools (Service Now, Remedy).
- Working Knowledge of Palo Alto SDWan
- Knowledge of Cisco and HP support processes.
- Working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
- Working Knowledge of ASR and ISR routers
- Working Knowledge of Network address translation
- Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x
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#J-18808-LjbffrNetworking Managed Services Engineer (L2)
Posted 3 days ago
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
This role requires foundational knowledge in IT security implementation , network tools (firewalls, SD-WAN, Palo Alto, Cisco, Meraki) , and automation (Ansible, Python) . Responsibilities include documenting network structures , change management , security policy development , and risk assessment .
Hands-on experience is necessary for network deployment , switch and router security administration , device management (Cisco/Meraki/Aruba) , and network troubleshooting . A strong grasp of routing protocols (OSPF, EIGRP) , TCP/IP fundamentals , Layer-2 switching , SNMP implementation , and traffic filtering is required.
The ideal candidate should have Linux proficiency , good customer service skills , and the ability to work independently while participating in CAB processes and monthly reporting .
Key Responsibilities:
- Proactively monitors the work the ticketing queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Coaches Service Desk and L1 teams for technical and behavioural skills.
- Identifies problems and errors before they impact a client’s service.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Able to work standby.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications / Certifications and required experience:
- Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
- Experience with network security and incident response preferred.
- CCNA Enterprise.
- CCNP Enterprise - advantageous.
- ITILv4 or relevant ITIL certification (Foundation Level)
- Certified Wireless Network Professional (CWNP) - advantageous
- Certified Wireless Network Expert (CWNE) – advantageous
- Palo Alto Networks Certified Network Security Administrator (required)
Advantageous Skills:
- Knowledge of Cisco ISE
- Knowledge of enterprise monitoring tools ( LogicMonitor, Solarwinds).
- Experience within managed services.
- Familiarity with ticketing tools (Service Now, Remedy).
- Working Knowledge of Palo Alto SDWan
- Knowledge of Cisco and HP support processes.
- Working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
- Working Knowledge of ASR and ISR routers
- Working Knowledge of Network address translation
- Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Networking Managed Services Engineer (L3)
Posted 5 days ago
Job Viewed
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
This role focuses on IT security implementation , network infrastructure design , and risk assessment . It requires expertise in firewalls, routing protocols (BGP, OSPF, EIGRP) , and network technologies such as SD-WAN, Fortigate, Cisco, Meraki, and Palo Alto . Strong Linux skills , including shell scripting , are essential.
The responsibilities involve evaluating and securing IT resources , identifying vulnerabilities , developing security policies , and maintaining system documentation . Additional duties include network troubleshooting , traffic filtering , device management (Cisco/Meraki/Aruba) , and change management .
A proactive, independent mindset , customer service skills , and the ability to review and refine security policies are crucial. The role also encompasses CAB process participation , monthly reporting , and enterprise-level network design .
Key Responsibilities:
- Proactively monitors and manages the ticketing queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides third level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works closely with automation teams for effort optimization and automating routine tasks.
- Coaches Service Desk L1 and L2 teams for technical and behavioural skills.
- Identifies problems and errors before they impact a client’s service.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related tasks as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Able to work standby.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications / Certifications and Experience
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
- Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
- Experience with network security and incident response preferred.
- CCNA Enterprise.
- CCNP Enterprise - advantageous.
- ITILv4 or relevant ITIL certification (Foundation Level)
- Certified Wireless Network Professional (CWNP) - advantageous
- Certified Wireless Network Expert (CWNE) – advantageous
- Palo Alto Networks Certified Network Security Engineer (required)
Advantageous Skills :
- Knowledge and Experience with Palo Alto SDWAN and Prisma.
- Knowledge of Cisco ISE
- Knowledge of Enterprise Monitoring (LogicMonitor, Solarwinds).
- Familiarity with ticketing tools (Service Now, Remedy).
- Knowledge of Cisco and HP support processes.
- Proven working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
- Working Knowledge of ASR and ISR routers
- Working Knowledge of Network address translation
- Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
Workplace type :
Hybrid WorkingMake an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
This role focuses on IT security implementation , network infrastructure design , and risk assessment . It requires expertise in firewalls, routing protocols (BGP, OSPF, EIGRP) , and network technologies such as SD-WAN, Fortigate, Cisco, Meraki, and Palo Alto . Strong Linux skills , including shell scripting , are essential.
The responsibilities involve evaluating and securing IT resources , identifying vulnerabilities , developing security policies , and maintaining system documentation . Additional duties include network troubleshooting , traffic filtering , device management (Cisco/Meraki/Aruba) , and change management .
A proactive, independent mindset , customer service skills , and the ability to review and refine security policies are crucial. The role also encompasses CAB process participation , monthly reporting , and enterprise-level network design .
Key Responsibilities:
- Proactively monitors and manages the ticketing queues.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides third level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works closely with automation teams for effort optimization and automating routine tasks.
- Coaches Service Desk L1 and L2 teams for technical and behavioural skills.
- Identifies problems and errors before they impact a client’s service.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related tasks as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Able to work standby.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications / Certifications and Experience
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
- Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
- Experience with network security and incident response preferred.
- CCNA Enterprise.
- CCNP Enterprise - advantageous.
- ITILv4 or relevant ITIL certification (Foundation Level)
- Certified Wireless Network Professional (CWNP) - advantageous
- Certified Wireless Network Expert (CWNE) – advantageous
- Palo Alto Networks Certified Network Security Engineer (required)
Advantageous Skills :
- Knowledge and Experience with Palo Alto SDWAN and Prisma.
- Knowledge of Cisco ISE
- Knowledge of Enterprise Monitoring (LogicMonitor, Solarwinds).
- Familiarity with ticketing tools (Service Now, Remedy).
- Knowledge of Cisco and HP support processes.
- Proven working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
- Working Knowledge of ASR and ISR routers
- Working Knowledge of Network address translation
- Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits
Workplace type :
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Together we do great things
NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-000.
#J-18808-LjbffrPrincipal Networking Managed Services Engineer
Posted 5 days ago
Job Viewed
Job Description
Join to apply for the Principal Networking Managed Services Engineer role at NTT DATA Middle East and Africa
Principal Networking Managed Services Engineer3 days ago Be among the first 25 applicants
Join to apply for the Principal Networking Managed Services Engineer role at NTT DATA Middle East and Africa
Get AI-powered advice on this job and more exclusive features.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments. This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements. As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.
Key Responsibilities
- Architect, implement, and manage complex managed security solutions tailored to client needs.
- Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.
- Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.
- Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.
- Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.
- Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.
- Develop automation tools and scripts to streamline operations and improve operational efficiency.
- Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.
- Lead or contribute to disaster recovery planning and testing.
- Serve as an emergency contact for critical, business-impacting issues and outages.
- Participate in cross-functional collaboration with internal and client-facing teams.
- Proven leadership in a technical environment with strong stakeholder engagement skills.
- In-depth expertise in network security technologies and managed services delivery models.
- Excellent analytical and problem-solving ability for high-stakes security challenges.
- Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).
- Effective communicator with the ability to translate technical detail into actionable insights.
- Bachelor’s degree in IT, Computer Science, or a related discipline (or equivalent work experience).
- Firewall certification (mandatory).
- Preferred: CCNP/PCNSE, CCIE, CISSP, and automation certifications.
- Significant experience in managed services, delivering and maintaining complex security infrastructures.
- Extensive background in enterprise security solution design and implementation.
- Experience in global enterprise environments and vendor management.
- Strong familiarity with service management frameworks and tools (especially ServiceNow).
- Demonstrated experience across multiple security domains and emerging technologies.
- Competent and/or certified in the following technologies:
- Cisco Routers
- Cisco Nexus Switching
- Cisco Catalyst Switching
- HP Switching
- Brocade Switching
- Cisco Meraki Switching
- Cisco ASA
- Fortinet
- Juniper
- Check Point
- Palo Alto
- Cisco Meraki
- Palo Alto Prisma
- Citrix Netscaler
- F5
- Riverbed
- Cisco Meraki Wireless
- Cisco Aironet Wireless
- Silver Peak
- Cisco SD-WAN / Meraki SD-WAN
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrPrincipal Networking Managed Services Engineer
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Principal Networking Managed Services Engineer is a senior technical expert responsible for architecting, deploying, and maintaining secure networking infrastructures within managed service environments. This role leads the design and delivery of advanced network security solutions, ensuring seamless execution of complex client engagements. As a trusted advisor and subject matter expert, the engineer plays a key role in driving infrastructure modernization initiatives, including the integration of next-generation firewalls and Zero Trust security frameworks.
Key Responsibilities
- Architect, implement, and manage complex managed security solutions tailored to client needs.
- Lead the evolution of security infrastructure, integrating next-gen firewalls and Zero Trust models.
- Act as a senior technical consultant and escalation point, providing fourth-line support and resolving complex incidents.
- Drive knowledge sharing and mentorship across engineering teams, ensuring continuous capability growth.
- Own the technical governance of deals and provide hands-on support for architecture- and project-related initiatives.
- Oversee performance monitoring, optimization, and compliance with industry regulations and data protection standards.
- Develop automation tools and scripts to streamline operations and improve operational efficiency.
- Produce and maintain detailed technical documentation, including configurations, diagrams, and runbooks.
- Lead or contribute to disaster recovery planning and testing.
- Serve as an emergency contact for critical, business-impacting issues and outages.
- Participate in cross-functional collaboration with internal and client-facing teams.
- Proven leadership in a technical environment with strong stakeholder engagement skills.
- In-depth expertise in network security technologies and managed services delivery models.
- Excellent analytical and problem-solving ability for high-stakes security challenges.
- Strong scripting capabilities (Python, Perl, Ruby) and experience with automation frameworks (Ansible, Puppet, Chef).
- Effective communicator with the ability to translate technical detail into actionable insights.
- Bachelor’s degree in IT, Computer Science, or a related discipline (or equivalent work experience).
- Firewall certification (mandatory).
- Preferred: CCNP/PCNSE, CCIE, CISSP, and automation certifications.
- Significant experience in managed services, delivering and maintaining complex security infrastructures.
- Extensive background in enterprise security solution design and implementation.
- Experience in global enterprise environments and vendor management.
- Strong familiarity with service management frameworks and tools (especially ServiceNow).
- Demonstrated experience across multiple security domains and emerging technologies.
- Competent and/or certified in the following technologies:
- Cisco Routers
- Cisco Nexus Switching
- Cisco Catalyst Switching
- HP Switching
- Brocade Switching
- Cisco Meraki Switching
- Cisco ASA
- Fortinet
- Juniper
- Check Point
- Palo Alto
- Cisco Meraki
- Palo Alto Prisma
- Citrix Netscaler
- F5
- Riverbed
- Cisco Meraki Wireless
- Cisco Aironet Wireless
- Silver Peak
- Cisco SD-WAN / Meraki SD-WAN
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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