94 Network Management jobs in South Africa

Applications are invited for the Network Monitoring Agent position. This is an office-based position, to be based in Plattekloof, Cape Town.

Purpose Of The Role

The Network Monitoring Agent is responsible for the real-time monitoring of network activity, swiftly responding to alerts from network monitoring systems, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against network incidents, this role demands effective communication with affected teams and stakeholders, ensuring minimal downtime and maintaining exceptional customer experience at every stage.

Key Performance Areas would include, but are not limited to:

Real-Time Network Monitoring and Alert Response

• Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
• Assess the severity and customer impact of incoming alerts.
• Initiate documented troubleshooting steps to resolve issues and independently where possible.
• Log all network incidents clearly and accurately in the ticketing system.
  
  

• Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).
• Follow established escalation procedures, engaging higher-level support teams when necessary.
• Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.
  
  

• Assess and clearly document customer impacts associated with network alerts and incidents.
• Prioritise incidents based on the level of customer impact and urgency.
• Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.
  
  

• Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.
• Identify opportunities for process improvements, system enhancements, and monitoring optimisations.
• Actively participate in training and knowledge-sharing initiatives within the surveillance team.
  
  

• Accurate Incident Logs.
• Proactive Incident Communication.
• Adherence to SLAs.
  
  

• Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
• Experience with ticketing systems in a team-based support environment beneficial.
  
  

• Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
• Fundamental network troubleshooting skills advantageous.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
  
  

• Strong communication skills, both written and verbal, for clear stakeholder interactions.
• Attention to detail when logging, updating, and documenting incidents.
• Ability to multitask effectively and prioritise work in a high-pressure, fast-paced environment.
• Demonstrated problem-solving and analytical capabilities.
• Familiarity with SLA principles and their application in a network monitoring context.
• Strong interpersonal skills, able to work collaboratively with cross-functional teams.
  
  

• Grade 12 is required
• A relevant tertiary diploma or degree will be beneficial
  
  

• Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 4 weeks of applying, please consider your application unsuccessful.

Applications are invited for the Network Monitoring Agent position. This is an office-based position, to be based in Plattekloof, Cape Town.

PURPOSE OF THE ROLE:
The Network Monitoring Agent is responsible for the real-time monitoring of network activity, swiftly responding to alerts from network monitoring systems, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against network incidents, this role demands effective communication with affected teams and stakeholders, ensuring minimal downtime and maintaining exceptional customer experience at every stage.

Key Performance Areas would include, but are not limited to:

Real-Time Network Monitoring and Alert Response

• Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
  
• Assess the severity and customer impact of incoming alerts.
  
• Initiate documented troubleshooting steps to resolve issues and independently where possible.
  
• Log all network incidents clearly and accurately in the ticketing system.

Incident Communication and Escalation Management

• Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).
  
• Follow established escalation procedures, engaging higher-level support teams when necessary.
  
• Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.

Customer Impact and SLA Management

• Assess and clearly document customer impacts associated with network alerts and incidents.
• Prioritise incidents based on the level of customer impact and urgency.
• Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.

Continuous Learning and Improvement

• Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.
  
• Identify opportunities for process improvements, system enhancements, and monitoring optimisations.
  
• Actively participate in training and knowledge-sharing initiatives within the surveillance team.

Key Outputs:

• Accurate Incident Logs.
• Proactive Incident Communication.
• Adherence to SLAs.

The successful candidate must have the following experience/skills and competencies:

Experience:

• Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
• Experience with ticketing systems in a team-based support environment beneficial.

Technical Competencies:

• Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
• Fundamental network troubleshooting skills advantageous.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Professional Skills:

• Strong communication skills, both written and verbal, for clear stakeholder interactions.
• Attention to detail when logging, updating, and documenting incidents.
• Ability to multitask effectively and prioritise work in a high-pressure, fast-paced environment.
• Demonstrated problem-solving and analytical capabilities.
• Familiarity with SLA principles and their application in a network monitoring context.
• Strong interpersonal skills, able to work collaboratively with cross-functional teams.

Qualifications:

• Grade 12 is required
• A relevant tertiary diploma or degree will be beneficial

Applications to be sent to:

If interested and you meet all requirements, please apply by submitting your CV with contactable references.

PLEASE NOTE:

• Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 4 weeks of applying, please consider your application unsuccessful.

Responsibilities

• Network Security Design & Implementation: Design, implement, and maintain network security architectures, ensuring the protection of bank's systems, data, and assets against unauthorized access, cyber threats, and attacks.
• Firewall & Intrusion Detection: Configure and manage firewalls, VPNs, and other security appliances (IDS/IPS) to detect and prevent potential security breaches.
• Threat Monitoring & Incident Response: Continuously monitor network traffic for suspicious activity, security breaches, and vulnerabilities. Lead incident response efforts to mitigate risks and minimize damage in case of a breach.
• Security Audits & Risk Assessments: Conduct regular security audits, vulnerability assessments, and penetration testing to identify weaknesses in the network and ensure compliance with internal and regulatory standards.
• Security Tools & Automation: Utilize security tools (SIEM, firewall management systems, vulnerability scanners, etc.) and automation techniques to enhance security posture and streamline incident response processes.

• Academic Knowledge: Bachelor's degree in Computer Science, Information Security, or related field. Relevant certifications (e.g., CISSP, CISM, CCNP Security) are preferred.
• Work Experience: Minimum of 3-5 years of experience in network security or IT security, ideally in a banking or financial services environment.
• Skills / Specialized Know How:
  • Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and HTTP.
  • Hands-on experience with firewalls (Palo Alto, Cisco ASA, Fortinet, etc.), VPN technologies, and IDS/IPS.
  • Experience with network security tools such as SIEM, vulnerability scanners (Nessus, Qualys), and penetration testing tools.
  • Familiarity with cloud security architectures and hybrid environments (AWS, Azure).
  • Knowledge of industry standards and best practices (NIST, ISO 27001, PCI DSS).

• Manage and resolve firewall-related tickets efficiently.
• Add, modify, and optimize firewall rules in line with security best practices.
• Configure Palo Alto firewalls confidently and effectively.
• Implement secure changes without disrupting business operations.
• Monitor and analyze security systems to proactively prevent breaches.
  
  
  

• Palo Alto Certification (essential).
• Proven experience managing and configuring Palo Alto firewalls.
• Strong understanding of firewall rule creation and security change management.
• Familiarity with common security protocols and network monitoring tools.
• Excellent troubleshooting and analytical skills.
  
  
  

• Experience working with Checkpoint firewalls.
• Exposure to other enterprise security solutions.
  
  
  

• 100% remote work operate from anywhere in South Africa.
• Competitive salary aligned with experience.
• Join a dynamic, security-focused team with cutting-edge tools and projects.
  

• Solution Design & Architecture - Design comprehensive technical solutions that meet business requirements, create detailed technical documentation and architectural diagrams, evaluate and recommend technology solutions, and ensure solutions are scalable, secure, and cost-effective
• Projects & Implementation - Lead technical aspects of solution implementation projects, coordinate with project teams and stakeholders, oversee solution deployment activities, and ensure successful delivery of architectural designs from concept to production
• Research & Development - Evaluate emerging technologies and industry trends, conduct proof-of-concept implementations, research new solutions for business challenges, assess technology viability and ROI, and maintain awareness of competitive landscape and innovation opportunities
• Network Infrastructure & Security - Design scalable network architectures with focus on performance, reliability, and security integration, architect firewall topologies including next-generation firewalls (NGFW), web application firewalls (WAF), and distributed security frameworks, conduct network fault finding and root cause analysis, design comprehensive network security architectures, zero-trust network architectures, network segmentation strategies, and secure cloud connectivity patterns, assess and recommend security technologies for network infrastructure, and evaluate emerging cybersecurity trends to inform architectural decisions.
• Business Collaboration - Translate complex technical concepts into business-friendly language, adapt to industry-specific terminology, work with stakeholders to gather requirements, and present solutions to both technical and non-technical audiences
• Vendor Management & Support - Coordinate with multiple technology vendors to evaluate products and services, manage vendor relationships and negotiate technical specifications, serve as primary technical contact for implementations, and evaluate vendor capabilities for technology partnerships
• Incident Response & Support - Provide technical expertise during security incidents and network outages, collaborate with security teams to investigate and resolve incidents, participate in post-incident reviews, and develop technical documentation for preventive measures

• Projects & Implementation (35%) Lead network infrastructure projects, coordinate timelines, and evaluate new technologies
• Reporting & Documentation (10%) Generate network performance reports, maintain technical documentation, and create standard operating procedures
• Critical Issue Management (15%) Respond to priority incidents, manage escalations, conduct root cause analysis, and participate in incident response
• Stakeholder Management (10%) Maintain vendor relationships, collaborate with business units, and negotiate technical specification
• Technical Support & Knowledge Transfer (20%) Implement and configure security protocols, provide technical support, troubleshoot issues, mentor team members, and stay current with updates
• Maintenance (10%) Perform daily network health checks, execute routine maintenance, monitor performance, and maintain documentation

• Certifications & Experience: CCNA certification, entry-level PaloAlto qualification, and 4+ years of network and firewall management
• Technical Skills : LAN understanding, WiFi and switching management, PaloAlto firewall configuration, multi-vendor network troubleshooting, and core networking protocols.
• Preferred Skills: VeloCloud SD-WAN management, Cisco certification, server technology expertise, cloud platforms knowledge, and network monitoring tools.
• Professional Skills: Adaptability, analytical and problem-solving capabilities, excellent communication, and strong documentation skills.

• CCNP Enterprise
• PaloAlto PCNSE, PCNSA, PCCSA certification
• CompTIA Security+ or equivalent security certifications
• Cloud certifications (AWS, Azure, or Google Cloud

• Enterprise network design and implementation
• Multi-vendor environment management
• Security incident response and forensics
• Network automation and scripting (Python, PowerShell)
• SIEM and security monitoring tools

• Previous experience in vendor management or procurement
• Background in cybersecurity or information security
• Experience with enterprise monitoring and management tools
• Project management experience with network implementations

• Position requires ability to work independently and make autonomous decisions
• Occasional after-hours support during incidents or maintenance windows required
• Regular interaction with external vendors and internal stakeholders
• Some travel may be required for vendor meetings, training, or site visits
• On-call rotation participation for critical infrastructure support

Responsible for:

• Measure adherence to SLA for internal/external customers.
• Report to management on adherence to SLA for internal/external customers.
• Ensure compliance of incidents logged against the call logging process.
• Ensure all monitoring systems and appliances are in working order.

• Good academic background with an IT Diploma or equivalent qualification in Information Technology, Computing or relevant subject.
• 7 Years’ Experience in a Technical Support or similar role (Proven track record within a NOC, IT or ISP environment).
• 2 Years supervisory experience.