11 Vendor Relationship Management jobs in South Africa

1.   PRINCIPAL OBJECTIVE OF POSITION

To lead and effectively manage the Client Relationship Management (CRM) team by providing strategic direction and operational strategies to ensure that Tshikululu is managing, retaining and growing client relationships successfully. This will be achieved through managing the CRM team to implement effective client management/retention strategies which will ensure that high quality services and effective social investment strategies are delivered to Tshikululu's clients.

2.   KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

Key Performance Areas / Outputs

Activities

1.   Client Relationship Management (CRM) Strategy and Implementation

·   Approved CRM Strategy and Implementation Plan with activities, milestones and anticipated outcomes in respect of income and the organisational strategy

·   Achievement of annual growth targets in the current client portfolio

·   Develop Tshikululu's CRM strategy and implementation plan which aligns to Tshikululu's strategy for approval annually.

·   Identify and resolve challenges that impact on the successful implementation of the CRM Strategy.

·   Manage the implementation of Tshikululu's strategic objectives which relate to client management according to the company's Balance Scorecard.

·   Track the implementation of the CRM strategy and produce reports on the progress of targets, reviewing and updating the CRM Strategy where necessary to align to the organisational strategy.

·   Provide input into the organisational strategy to identify opportunities for growth, competitor analysis and market trends.

2.   Client Relationship Management

·   A consistent client management process resulting in high client satisfaction and retention

·   Develop, implement and continue to evolve a client retention strategy/process for the CRM team.

·   Work collaboratively with the management team to plan effective resourcing per client.

·   Manage that CRMs have a deep understanding of their client's business and social investment strategic objectives by managing client engagement, strategy participation and developing and reviewing all client strategies annually.

·   Manage the allocation of CRMs across the client portfolio to ensure that each client is effectively managed.

·   Manage the end-to-end client management process by implementing processes, policies and procedures which ensure the management of the effective delivery of client SLAs.

·   Manage that SLAs are defined according to the Tshikululu procedure and standard and that the SLA's are delivered and complied with as per defined standards and deadlines.

·   Evaluate key portfolio relationships and engage with senior stakeholders and strategic clients by attending meetings, representing Tshikululu, supporting delivery of client objectives and resolving client queries and issues within SLA and as required.

·   Manage the measurement of client satisfaction across Tshikululu's client portfolio through the client satisfaction survey. Implement enhancements to client management strategies based on the insights from the client satisfaction survey.

3.   Client SI Management

·   High quality deliverables to clients through planning, strategic direction and feedback by the CRM team

·   Effective collaboration with SI team

·   Oversee the development of specific client strategies by ensuring Client Relationship Managers are facilitating and participating in strategy development meetings with relevant social investment specialists, engaging with clients on their needs, and reviewing strategies (from the SI team) that align with client needs and sector opportunities in accordance with the client's SLA.

·   Manage the implementation of the approved strategies by allocating to Client Relationship Managers, defining implementation measures and objectives, setting deadlines and tracking progress monthly.

·   Manage the CRM team to work with the monitoring and evaluation team to ensure that every client has an M&E framework implemented and that impact is reported on annually.

·   Lead the identification and resolution of challenges that impact on the ability for client strategies and deliverables to be delivered, when required.

·   Ensure that strategy successes and failures are discussed, evaluated and lessons learnt are shared to improve good practice within team. This is achieved by developing and implementing frameworks, coordinating information sharing and tracking implementation of improvements quarterly.

·   Manage the integration of Tshikululu Industry leadership and innovation into client strategies and engagements wherein the Client Relationship Managers apply good practise, source latest information and apply insights and learning from previous experience to deliver industry leading strategies on an ongoing basis.

·   Develop and maintain a deep expertise in social investment to provide value and insights to clients by attending training, engaging in industry debate and discussion, attending and participating in conferences monthly and annually.

4.   Client Management Operations

·   Effective working relationships between the CRM team and all other teams in the business

·   Standardised approach to client management which ensures consistent and excellent client delivery

·   Build a mutually beneficial and effective working relationship with the Social Impact team, Finance and Business Development teams to ensure that the Client Relationship Managers can continuously deliver high value social investment to clients.

·   Develop standardised approaches and processes to ensure effective client management including but not limited to social investment strategy, client management, knowledge sharing and financial reporting on clients.

·   Manage the review of all clients for compliance to all relevant legislation annually by creating tracking tools, managing implementation, utilisation, and reporting.

5.   Reporting

·   Timeous and accurate reporting

·   Track and report on SLA and investment delivery by collecting information, developing reports and submitting by approved deadlines.

·   Track, monitor and manage the profitability of Tshikululu's portfolio of clients.

·   Track and monitor the contribution of Tshikululu's clients to the 5-year social impact strategy.

·   Ensure that reports required from the CRM team Management are accurate, complete and compliant by evaluating the standards, checking reports against standards and addressing issues within SLA.

·   Develop and submit departmental reports within deadline.

·   Manage the drafting, reviewing and submitting of adhoc reports according to standards and by deadlines.

6.   Business Development

·   Achievement of development targets

·   Achievement of business retention targets

·   Assist the Head of Business Development in the business acquisition process by leading development of proposals, implementing costing models, conducting pitches and presentations, addressing any questions and queries, getting SLA signed (when appropriate) and following up until decision is made.

·   Identify opportunities, in conjunction with the Client Relationship Managers, to increase Tshikululu services within existing clients. This includes engaging with clients, discussing existing contracts, identifying potential opportunities and initiating discussion on providing additional Tshikululu support.

·   Identify opportunities to initiate Tshikululu's Services in new clients by engaging with existing clients and receiving referrals, initiating contact with new clients and initiating discussion on providing Tshikululu support and services.

·   Identify opportunities, build relationships and close deals to drive business development targets. Create an environment which promotes service line development which consistently and profitably meets the requirements of Tshikululu's current and future clients.

·   Lead the resolution of service issues, building resilient and mutually beneficial relationships and resolving potential customer threats in existing clients.

7.   Staff Management and Leadership

·   High-performing staff and team

·   High quality leadership

·   Live the Tshikululu values and lead according to the Tshikululu's Leadership Manifesto to deliver on the strategy.

·   Provide strategic insights from a client management perspective to develop and strengthen Tshikululu's strategy.

·   Lead, manage, monitor and support the CRM team to achieving high performance through implementing the values, behaviours and performance management system.

·   Build and maintain a high performing client management team through effective recruitment, management, career development and succession planning.

·   Build a working environment that is conducive to optimal performance and the realisation of Tshikululu's strategy.

·   Implement the Tshikululu HR strategy, policies and procedures as required.

·   Participate in the Management Committee, ensuring delivery on strategy.

3.   ROLE REQUIREMENTS

Qualifications and Experience

·   Minimum Honours in Business Administration, Social Science, Commerce or similar (Master's degree would be advantageous).

·   Minimum 8 to 10 years' experience developing and implementing operational programmes and solutions in Corporate Social Investment (CSI) and Transformation.

·   Minimum 5 years' experience in leading and managing a team.

4.   KEY INTERACTIONS / RELATIONSHIPS

Internal stakeholders

Chief Operating Officer

Client Relationship Managers

Executive Committee

Management Committee

Human Capital Management Department

Finance Department

External stakeholders

Clients

Prospective clients

Location: Johannesburg

6 months Contract role (renewable)

Customer Relationship Management Developer – Zensar Technologies

We're looking for a
talented CRM Developer
to join our team at Zensar and help us build an intelligent, scalable lead management platform. You'll design smart workflows, streamline integrations, and deliver automation that transforms how we capture, nurture, and convert leads.

Working closely with developers, analysts, and business stakeholders, you'll customize Dynamics 365 Sales & Marketing, connect systems through APIs, and bring data to life with reporting and insights. This is a chance to make a visible impact while working with the latest in the Microsoft ecosystem.

What You'll Do

• Build and enhance lead workflows in
  Dynamics 365 Sales & Marketing
  .
• Automate processes with
  Power Automate
  and the Power Platform.
• Integrate CRM with external tools and platforms.
• Drive data integrity, compliance, and BI reporting.
• Support and enable business teams through documentation and training.

What You Bring

• Hands-on experience with
  Dynamics 365 CRM
  and the
  Power Platform
  .
• Strong integration skills (REST APIs, Azure Logic Apps, KingswaySoft, etc.).
• Familiarity with JavaScript, C#, or TypeScript for CRM customizations.
• Experience in workflow automation, data migration, and Power BI.
• Excellent communication and problem-solving skills.

Why Zensar?

• Be part of a
  digital transformation journey
  .
• Shape a platform that drives
  real business impact
  .
• Work with a
  forward-thinking team
  passionate about automation, integration, and customer experience.

ABOUT PRIMAL HARVEST

Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products. Primal Harvest offers a range of high-quality supplements and wellness products designed to support various health needs, including immunity, gut health, sleep, and joint care.

As a Direct-to-Consumer brand, we pride ourselves on transparency, trust, and creating a dependable wellness foundation for our customers. Primal Harvest was founded in 2018 and is a brand of Prime6 Brands GmbH and Primal Harvest LLC, with two international hubs in Miami, Florida, USA and Cologne, Germany.
Learn more at /

LOCATION:
Remote collaborating across EST & CET

ABOUT THE ROLE

We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.

WHAT YOU WILL DO

Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.

Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.

Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.

Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.

Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.

Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.

Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.

Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.

Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.

Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.

WHAT YOU BRING

• 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
• Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
• Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
• Proficiency in Klaviyo and experience with Shopify-based brands
• Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
• Experience in fast-moving CPG preferred
• Hands-on operator mindset: thrives in a fast-paced, scrappy environment
• Strong collaboration and communication skills across cross-functional, international teams

iqbusiness is seeking to employ a Supplier Management Consultant on a 12-month contract to collaborate with an international client from our offices in Welgemoed, Cape Town, Northern Suburbs. This is a hybrid role (3 days on-site; 2 days WFH).

The Supplier Management Officer plays a crucial role in ensuring that IMD's supplier and vendor relationships are managed to the highest standards of compliance, efficiency, and professionalism. This role is dedicated to supplier onboarding, contract coordination, and ensuring adherence to IMD's governance, legal, and financial requirements. The Supplier Management Officer will work closely with the Legal and Finance departments, while collaborating across IMD functions that rely on external suppliers.

Key Responsibilities:

Responsibilities:

Supplier Onboarding and Qualification

• Lead the end-to-end onboarding process for new suppliers, including documentation, compliance checks, and system integration.
• Collaborate closely with internal stakeholders including Legal, Finance and other business units.
• Act as the "gate keeper" to ensure any new supplier is eligible and offering adequate services & goods at competitive rates.

"Best Supplier" List Management

• Develop and maintain a curated list of preferred suppliers based on performance, reliability, and prices
• Conduct regular reviews and evaluations to ensure supplier quality and competitiveness.
• Support sourcing decisions by providing insights into supplier strengths and risks.

Purchasing Policy Ownership

• Own and update the company's purchasing policy, ensuring it reflects current practices, compliance requirements, and strategic goals.
• Train internal stakeholders on purchasing procedures and policy adherence.
• Monitor policy implementation and recommend improvements based on feedback and performance data.

Other tasks

• Assist the purchasing and supplier management team in other tasks including Purchase Order processing, invoice follow-up, etc.

Minimum Requirements:

• Bachelor's degree in Commercial Law, Business, Supply Chain Management, or a related field
• 3–5 years of experience in procurement, supplier/vendor management, contract administration, or purchasing policy, preferably in international and multicultural environments.
• Experience liaising with Legal and Finance teams, with strong understanding of supplier governance, compliance, risk management, and ethical sourcing.
• Proven ability to manage high volumes of contracts and suppliers.
• International exposure and comfort managing cross-border supplier agreements.
• Salesforce experience is a plus.

Skills required:

• Strong administrative and coordination skills with meticulous attention to detail.
• Ability to follow up proactively and ensure deadlines are met.
• Comfortable working with senior stakeholders across departments.
• Analytical mindset with strong attention to detail and a drive for process improvement.
• Excellent communication and stakeholder management skills across diverse functions.
• International exposure and cultural awareness, with the ability to manage cross-border supplier relationships.
• Service-oriented mindset and ability to collaborate effectively in a fast-paced environment.

Note: As all business roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

IQbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.

*Job Classification
Requisition: *

Title:
Relationship Manager: Debtor Management

Location:
Roodepoort

Closing Date:
10 October 2025

Job Family
Sales And Services

Career Stream
Client Service

Leadership Pipeline
Manager of Self

FAIS Affected
Job Purpose
To sell, service and manage the Nedbank Debtor Management (NDM) Portfolio in line with Nedbank's Relationship Banking Channel strategy and agreed targets. The debtor management suite of products would include Invoice Discounting, Factoring, Cash Solutions/Single Invoice Discounting, Export Factoring and Trade Finance.

*Job Responsibilities *

• Grow the Nedbank Debtor Management book in line with budgets by building and maintaining client relationships
• Source new business by presenting Nedbank Debtor Management product opportunities to clients. (Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance)
• Provide product expertise by delivering Nedbank Debtor Management solutions in line with Relationship Banking Channel strategy and budget
• Build and maintain client relationships through the undertaking of independent and dual visits with bankers based on client needs and related situations
• Build relationships with internal/external stakeholders by contributing to structured information sharing meetings
• Identify opportunities by collaborating with Relationship Banking Channel according to strategy
• Manage and monitor onboarding of new clients
• Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are met
• Ensure client expectations are met by liaising with regional and product teams. Monitor/manage outputs as per service level agreements to internal and external stakeholders
• Collaboration with operations/audit within Debtor Management
• Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned
• Identify training courses and career progression for self through input and feedback from management
• Ensure all personal development plan activities are completed within specified timeframe
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy)
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years relevant job related experience.
• Banking experience preferable and high level liaison essential
• Sales / Relationship management experience essential

*Technical / Professional Knowledge *

• Business administration and management
• Business terms and definitions
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Talent management
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Communication
• Customer Focus
• Business Acumen
• Planning and Organizing

Please contact the Nedbank Recruiting Team

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Supplier Development Management Specialist will be responsible for managing and developing NTT DATA's supplier ecosystem to support business delivery. This role will ensure alignment with South Africa's national transformation objectives, drive governance and compliance, and optimize supplier capabilities to match business opportunities.

Strategic Supplier Management

• Develop and implement a supplier development strategy aligned with the company's transformation and growth objectives.
• Identify, onboard, and nurture QSE and SME suppliers to become effective delivery partners.
• Align supplier capabilities with business delivery needs through skills mapping and capability assessments.

Governance & Compliance

• Establish and maintain governance frameworks to ensure supplier compliance with internal policies and external regulations.
• Implement controls to manage risk, ensure ethical practices, and uphold contractual obligations.

Opportunity Matching & Enablement

• Match suppliers to relevant business opportunities based on capability, capacity, and strategic fit.
• Collaborate with sales and delivery teams to integrate suppliers into deal structures and execution plans.

Contracting & Commercial Frameworks

• Develop and manage standardized contracting frameworks for supplier engagements.
• Ensure fair, transparent, and commercially sound agreements that support mutual growth.

Transformation & National Objectives

• Drive initiatives that support South Africa's transformation agenda, including B-BBEE compliance and enterprise development.
• Monitor and report on supplier contributions to transformation targets.

Performance Management

• Establish KPIs and performance metrics for supplier engagements.
• Conduct regular evaluations and feedback sessions to drive continuous improvement.
• Address underperformance and support capability upliftment where needed.

Qualifications & Experience:

• Bachelor's degree
• Minimum 8 years' experience in supplier development, procurement, or strategic partnerships.
• Strong understanding of South African transformation policies
• Experience in managing QSE/SME suppliers within a corporate or consulting environment.

Skills & Competencies:

• Strategic thinking, Ethical business acumen.
• Strong stakeholder engagement and relationship management.
• Excellent negotiation and contracting skills.
• Analytical mindset with ability to assess supplier capabilities.
• Knowledge of governance, compliance, and risk management.
• Passion for transformation and inclusive growth.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Supplier Development Management Specialist will be responsible for managing and developing NTT DATA's supplier ecosystem to support business delivery. This role will ensure alignment with South Africa's national transformation objectives, drive governance and compliance, and optimize supplier capabilities to match business opportunities.

Strategic Supplier Management

• Develop and implement a supplier development strategy aligned with the company's transformation and growth objectives.
• Identify, onboard, and nurture QSE and SME suppliers to become effective delivery partners.
• Align supplier capabilities with business delivery needs through skills mapping and capability assessments.

Governance & Compliance

• Establish and maintain governance frameworks to ensure supplier compliance with internal policies and external regulations.
• Implement controls to manage risk, ensure ethical practices, and uphold contractual obligations.

Opportunity Matching & Enablement

• Match suppliers to relevant business opportunities based on capability, capacity, and strategic fit.
• Collaborate with sales and delivery teams to integrate suppliers into deal structures and execution plans.

Contracting & Commercial Frameworks

• Develop and manage standardized contracting frameworks for supplier engagements.
• Ensure fair, transparent, and commercially sound agreements that support mutual growth.

Transformation & National Objectives

• Drive initiatives that support South Africa's transformation agenda, including B-BBEE compliance and enterprise development.
• Monitor and report on supplier contributions to transformation targets.

Performance Management

• Establish KPIs and performance metrics for supplier engagements.
• Conduct regular evaluations and feedback sessions to drive continuous improvement.
• Address underperformance and support capability upliftment where needed.

Qualifications & Experience:

• Bachelor's degree
• Minimum 8 years' experience in supplier development, procurement, or strategic partnerships.
• Strong understanding of South African transformation policies
• Experience in managing QSE/SME suppliers within a corporate or consulting environment.

Skills & Competencies:

• Strategic thinking, Ethical business acumen.
• Strong stakeholder engagement and relationship management.
• Excellent negotiation and contracting skills.
• Analytical mindset with ability to assess supplier capabilities.
• Knowledge of governance, compliance, and risk management.
• Passion for transformation and inclusive growth.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Job Title
Vendor Management & Procurement Administrator

Job Description
So, who are we?
Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

This is a dynamic role where you will manage and prioritize your workload to meet deadlines, build strong relationships with stakeholders and process partners, and communicate effectively across the business. You will act as an ambassador for change, demonstrate agility in your approach, and apply practical problem-solving skills with excellent attention to detail.
Key Responsibilities

• Manage business-as-usual (BAU) vendor management volumes, focusing on medium, high, business critical impact vendors.
• Lead end-to-end onboarding of vendors, including risk assessment and collaboration with subject matter experts (SMEs) i.e. Infosec, legal, compliance etc.
• Support the improvement of third-party risk management (TPRM) tools, processes, and frameworks to align with regulatory requirements and mitigate risk.
• Champion, socialise and collaborate with SME/Risk Owners on the implementation of TPRM Frameworks and methodologies as part of BAU
• Establish and maintain comprehensive outsourcing registers and risk registers to ensure accurate tracking of third-party relationships and associated risks

Lead change management initiatives pertaining to Vendor Management Policy updates and regulatory updates

• Take ownership of complex vendor onboarding requests and perform ongoing monitoring of business-critical and outsourced vendors, ensuring regulatory compliance.
• Maintain accuracy and quality of data in the Vendor Master Database. Proactively Streamline Master data maintenance processes and keep track of aging processes and follow up with stakeholders to understand the cause of these bottlenecks within the vendor onboarding cycle.
• Oversee and assist with vendor due diligence and pre-qualification processes as part of overall GRC (Governance,Risk,Compliance) operating procedures
• Manage requests in the vendor management mailbox and maintain agreed business SLAs and CSI scores by use of a tracking dashboard
• Respond to vendor management enquires in the vendor management mailbox within the agreed business SLA.
• Support Supplier Relationship Management team with compliance data, reports, and Quarterly Business review requirements.
• Initiate and lead communication, workshops/forums stakeholder training on the Vendor Management Policy and related procedures periodically where gaps exist
• Lead the Third-Party Vendor communications process and establish feedback mechanisms and forums to ensure smooth operations.
• Maintain a single point of contact for Third-Party Vendor escalations to resolve issues, complaints, queries and to optimise client satisfaction.
• Respond to audit queries (internal/external) on vendor management topics and support vendor management to implement any audit recommendations moving forward.
• Review contracts/legal agreements for low risk/value spend less than GBP100K
• Manage collation of contracts and other supplier related artifacts (Order forms, Quotes, etc) in line with the records management policy
• Collaborate with the VM&P analyst and VM&P Manager to provide reporting on outsourcing registers, vendor management processes, KPIs, SLAs, and remediation tracking.

Process and Technology Optimisation – Should be keen on process improvement initiatives and must be open for increased demand in AI involvements.

• Contribute to the improvement and maintenance of onboarding and due diligence procedures (TPRM tools) in Aravo and other associated systems to align with regulatory requirements and mitigate risk.
• Identify opportunities to enhance and automate P2P (Procure to Pay) workflows using ERP systems (SAP,ARAVO, ServiceNow)
• Leverage AI-powered analytics tools for vendor risk monitoring, predictive insights, and process automation
• Conduct regular audits of vendor management processes, including verifying the correct application of BIR (Business Information Requirements) and spend categories, to ensure compliance and data integrity
• Assist in the review of the Risk and Control Self-Assessment (RCSA) and in evaluating and improving vendor management controls.

Required Experience & Skills

• Experience working with third-party vendors in procurement or vendor management roles.
• Background in financial services or other regulated industries.
• Knowledge of vendor lifecycle management and procure-to-pay processes.
• Ability to operate as a specialist, taking full ownership of complex vendor requests.
• Understanding of global vendor management regulations and risk assessment.
• Effective communication and stakeholder management skills.
• Skilled in dispute resolution, conflict negotiation, and stakeholder de-escalation and escalation management.
• Agile, flexible, and able to respond to demanding business needs.
• An ability to to focus on continuous improvement mindset with ability to challenge existing processes
• Excellent attention to detail and practical problem-solving ability.
• Experience with regulatory frameworks such as DORA is highly desirable.
• Understanding of MAS (Outsourcing Guidelines) Regulations or other financial service provider regulations an advantage.
• A working understanding of AML (Anti-Money Laundering), PEP (Politically Exposed Persons), Dun & Bradstreet reports, and sanctions screening processes
• Adapting to changes quickly and to deliver at pace is essential.

How We Work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks
Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

What You'll Get
In your role, you will receive an attractive selection of benefits working with IG:

• Flexible working hours and hybrid working model
• Performance-related bonuses
• 30 days annual leave
• Additional 1 day off on your birthday
• And 2 more days' off for volunteering activities per year
• Career-focused technical and leadership training's in-class and online, incl. unlimited access to LinkedIn Learning platform
• Contribution to Gym membership and more.

Join us for this exciting journey.
Apply now
Number of openings
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