11 Vendor Relationship Management jobs in South Africa

We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our client's dynamic team. This role is ideal for a candidate with strong communication skills and experience in customer engagement, account growth, and product support within the ICT and Office Automation industries.

The successful candidate will be responsible for nurturing client relationships after the initial sale, ensuring customer satisfaction, identifying upselling opportunities, and providing product training where required with a big focus on Microsoft 365 products. This role requires a balance of service excellence and commercial awareness, with the aim of driving long-term value within existing accounts.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, trust-based relationships with clients after products and solutions have been sold.
• Conduct regular client visits to provide support, review satisfaction levels, and ensure continued service excellence.
• Act as the main point of contact for all customer queries, resolving concerns promptly and professionally.

Upselling and Account Growth

• Identify opportunities for upselling and cross-selling within existing accounts by understanding client needs and usage.
• Present additional solutions and services that add value to the client's business.
• Work with the sales team to align upselling opportunities with overall business growth strategies.

Customer Support and Training

• Provide training and demonstrations to clients on products and solutions purchased.
• Ensure clients fully understand the functionality, benefits, and best practices of the products in use.
• Monitor client usage and feedback to recommend improvements or upgrades.

Administration and Reporting

• Maintain accurate records of client interactions, visits, and service requirements in the CRM system.
• Prepare reports on client satisfaction, account activity, and upselling opportunities.
• Ensure service-level agreements (SLAs) are monitored and upheld.

Requirements

Experience

• Minimum 2 years' experience in customer service, account management, or internal sales (preferably within ICT, telecoms, or office automation).
• Proven track record of maintaining strong client relationships and identifying upselling opportunities.
• Experience in delivering product training or demonstrations advantageous.
• Proficiency in CRM systems and strong knowledge of Microsoft 365.

Skills and Competencies

• Excellent communication, presentation, and relationship-building skills.
• Customer-centric mindset with the ability to balance service with commercial goals.
• Strong problem-solving abilities and a proactive approach to client engagement.
• Organized and detail-oriented, with the ability to manage multiple client accounts.

Personal Attributes

• Professional, approachable, and service-driven.
• Self-motivated, with the ability to work independently and as part of a team.
• Goal-oriented with a passion for ensuring client satisfaction and account growth.

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Learn more at /

LOCATION:
Remote collaborating across EST & CET

ABOUT THE ROLE

We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.

WHAT YOU WILL DO

Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.

Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.

Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.

Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.

Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.

Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.

Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.

Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.

Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.

Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.

WHAT YOU BRING

• 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
• Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
• Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
• Proficiency in Klaviyo and experience with Shopify-based brands
• Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
• Experience in fast-moving CPG preferred
• Hands-on operator mindset: thrives in a fast-paced, scrappy environment
• Strong collaboration and communication skills across cross-functional, international teams

Overview

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Supplier Development Management Specialist will be responsible for managing and developing NTT DATA’s supplier ecosystem to support business delivery. This role will ensure alignment with South Africa’s national transformation objectives, drive governance and compliance, and optimize supplier capabilities to match business opportunities.

• Develop and implement a supplier development strategy aligned with the company’s transformation and growth objectives.
• Identify, onboard, and nurture QSE and SME suppliers to become effective delivery partners.
• Align supplier capabilities with business delivery needs through skills mapping and capability assessments.

• Establish and maintain governance frameworks to ensure supplier compliance with internal policies and external regulations.
• Implement controls to manage risk, ensure ethical practices, and uphold contractual obligations.

• Match suppliers to relevant business opportunities based on capability, capacity, and strategic fit.
• Collaborate with sales and delivery teams to integrate suppliers into deal structures and execution plans.

• Develop and manage standardized contracting frameworks for supplier engagements.
• Ensure fair, transparent, and commercially sound agreements that support mutual growth.

• Drive initiatives that support South Africa’s transformation agenda, including B-BBEE compliance and enterprise development.
• Monitor and report on supplier contributions to transformation targets.

• Establish KPIs and performance metrics for supplier engagements.
• Conduct regular evaluations and feedback sessions to drive continuous improvement.
• Address underperformance and support capability upliftment where needed.

• Bachelor’s degree
• Minimum 8 years’ experience in supplier development, procurement, or strategic partnerships.
• Strong understanding of South African transformation policies
• Experience in managing QSE/SME suppliers within a corporate or consulting environment.

• Strategic thinking, Ethical business acumen.
• Strong stakeholder engagement and relationship management.
• Excellent negotiation and contracting skills.
• Analytical mindset with ability to assess supplier capabilities.
• Knowledge of governance, compliance, and risk management.
• Passion for transformation and inclusive growth.

Hybrid Working

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Supplier Development Management Specialist will be responsible for managing and developing NTT DATA's supplier ecosystem to support business delivery. This role will ensure alignment with South Africa's national transformation objectives, drive governance and compliance, and optimize supplier capabilities to match business opportunities.

Strategic Supplier Management

• Develop and implement a supplier development strategy aligned with the company's transformation and growth objectives.
• Identify, onboard, and nurture QSE and SME suppliers to become effective delivery partners.
• Align supplier capabilities with business delivery needs through skills mapping and capability assessments.

Governance & Compliance

• Establish and maintain governance frameworks to ensure supplier compliance with internal policies and external regulations.
• Implement controls to manage risk, ensure ethical practices, and uphold contractual obligations.

Opportunity Matching & Enablement

• Match suppliers to relevant business opportunities based on capability, capacity, and strategic fit.
• Collaborate with sales and delivery teams to integrate suppliers into deal structures and execution plans.

Contracting & Commercial Frameworks

• Develop and manage standardized contracting frameworks for supplier engagements.
• Ensure fair, transparent, and commercially sound agreements that support mutual growth.

Transformation & National Objectives

• Drive initiatives that support South Africa's transformation agenda, including B-BBEE compliance and enterprise development.
• Monitor and report on supplier contributions to transformation targets.

Performance Management

• Establish KPIs and performance metrics for supplier engagements.
• Conduct regular evaluations and feedback sessions to drive continuous improvement.
• Address underperformance and support capability upliftment where needed.

Qualifications & Experience:

• Bachelor's degree
• Minimum 8 years' experience in supplier development, procurement, or strategic partnerships.
• Strong understanding of South African transformation policies
• Experience in managing QSE/SME suppliers within a corporate or consulting environment.

Skills & Competencies:

• Strategic thinking, Ethical business acumen.
• Strong stakeholder engagement and relationship management.
• Excellent negotiation and contracting skills.
• Analytical mindset with ability to assess supplier capabilities.
• Knowledge of governance, compliance, and risk management.
• Passion for transformation and inclusive growth.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Supplier Development Management Specialist will be responsible for managing and developing NTT DATA's supplier ecosystem to support business delivery. This role will ensure alignment with South Africa's national transformation objectives, drive governance and compliance, and optimize supplier capabilities to match business opportunities.

Strategic Supplier Management

• Develop and implement a supplier development strategy aligned with the company's transformation and growth objectives.
• Identify, onboard, and nurture QSE and SME suppliers to become effective delivery partners.
• Align supplier capabilities with business delivery needs through skills mapping and capability assessments.

Governance & Compliance

• Establish and maintain governance frameworks to ensure supplier compliance with internal policies and external regulations.
• Implement controls to manage risk, ensure ethical practices, and uphold contractual obligations.

Opportunity Matching & Enablement

• Match suppliers to relevant business opportunities based on capability, capacity, and strategic fit.
• Collaborate with sales and delivery teams to integrate suppliers into deal structures and execution plans.

Contracting & Commercial Frameworks

• Develop and manage standardized contracting frameworks for supplier engagements.
• Ensure fair, transparent, and commercially sound agreements that support mutual growth.

Transformation & National Objectives

• Drive initiatives that support South Africa's transformation agenda, including B-BBEE compliance and enterprise development.
• Monitor and report on supplier contributions to transformation targets.

Performance Management

• Establish KPIs and performance metrics for supplier engagements.
• Conduct regular evaluations and feedback sessions to drive continuous improvement.
• Address underperformance and support capability upliftment where needed.

Qualifications & Experience:

• Bachelor's degree
• Minimum 8 years' experience in supplier development, procurement, or strategic partnerships.
• Strong understanding of South African transformation policies
• Experience in managing QSE/SME suppliers within a corporate or consulting environment.

Skills & Competencies:

• Strategic thinking, Ethical business acumen.
• Strong stakeholder engagement and relationship management.
• Excellent negotiation and contracting skills.
• Analytical mindset with ability to assess supplier capabilities.
• Knowledge of governance, compliance, and risk management.
• Passion for transformation and inclusive growth.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 5 Simmonds Street

To manage cash distribution vendor relationships and performance for efficient and effective service delivery within the bank’s risk appetite. Responsible for defining material outsourcing business requirements as input into vendor outsourcing, establishing and leading cross functional vendor sourcing teams, vendor contracting, vendor billing and payments processing, vendor performance management, vendor strategic alignment, third party risk management and asset lifecycle management.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology/Engineering

Experience Required
Delivery Enablement
Technology
5-7 years
Experience in cash services products and processing. Business, Finance and People Management experience is a critical requirement for this role.

5-7 years
• Leading cross functional vendor sourcing teams including defining technical and non-technical requirements, evaluations, selection, contracting, performance, and relationship management • Experience in financial budgets, cost management, vendor invoice processing and ability to read, understand and interpret income statements and balance sheets. • Cash value chain equipment maintenance management experience.

5-7 years
Proven experience in production, with particular experience in service industry and/or fast moving consumer goods. Experience within a customer facing environment, with management across geographic boundaries essential. Experience in managing multiple client interfaces and dealing with variable issues.

Additional Information

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Developing Expertise
• Developing Strategies
• Examining Information
• Generating Ideas
• Interacting with People
• Making Decisions
• Producing Output
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Taking Action
• Team Working
• Thinking Positively
• Banking Process & Procedures
• Coaching and Mentoring
• Deal Negotiation
• Product Related Systems (Business Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or