7 Vendor Relationship Management jobs in South Africa
Customer Relationship Management Specialist
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Job Description
Join to apply for the Customer Relationship Management Specialist role at Untapped
Customer Relationship Management SpecialistJoin to apply for the Customer Relationship Management Specialist role at Untapped
Working hours : 9:00 am - 17:00 pm (Flexible)
Our client, a full-suite e-commerce solutions platform, is seeking a skilled and experienced CRM Officer to join their dynamic team. The ideal candidate will have a strong understanding of CRM systems to support sales, marketing and finance, including workflow setup, and extensive knowledge of Zoho CRM and its integrations.
Role Aim: The CRM Officer is dedicated to the smooth running and continuous improvement of our SaaS Data tools across the Zoho One suite including their interaction with other stakeholders
Key Responsibilities:
- Control, maintain and challenge impeccable data hygiene standards within or CRM and associated SaaS tools to maximise accuracy, high service levels and opportunity
- Develop and implement CRM strategies to enhance customer engagement and retention
- Build and develop Zia AI agents alongside AI workflow automations Set up and maintain workflows, automations and 3rd party connections within Zoho One to streamline business processes.
- Utilize Zoho dashboards to monitor and report on key metrics for sales, marketing, development, onboarding, integrations, support and finance.
- Maintain seamless integration of Zoho programs and tools.
- Assist with upload and data management from ZoomInfo and other sources, to create targeted lists for sales and marketing campaigns.
- Build and generate comprehensive reports to support decision-making across all departments.
- Collect, analyze, and interpret customer data to provide actionable insights.
- Design and implement CRM strategies that align with the company's goals, including customer acquisition, retention, and engagement campaigns.
- Work closely with sales, marketing, compliance and customer service teams to ensure a cohesive and effective CRM strategy.
- Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
- Manage and optimize marketing automation processes to improve efficiency and effectiveness.
- Support the sales team with the sales pipeline to ensure smooth transitions and effective customer relationship management.
- Coordinate with onboarding, integration and compliance teams to ensure up to date data, dashboards and reporting
- Provide training and support to team members on CRM best practices and tools.
- Ensure that customer data is handled securely and in compliance with relevant regulations.
- Define and enforce roles, profiles, and permissions to ensure data integrity and appropriate access levels.
- Customize and configure various entities in Zoho CRM to align with business processes.
- Oversee the integration of third-party applications with Zoho CRM to enhance functionality.
- Regularly review performance insights and make necessary adjustments to improve CRM effectiveness.
- Analyze customer interactions and feedback to identify trends and areas for improvement in customer service.
- Develop and monitor key performance indicators (KPIs) for customer service teams to ensure high-quality support.
- Segment customers based on behavior and feedback to tailor customer service approaches.
- Optimize workflows within Zoho CRM to enhance the efficiency of customer service processes.
- Provide training to customer service teams on using CRM tools and interpreting data to improve customer interactions.
- Establish a feedback loop between customer service and other departments to ensure continuous improvement based on customer insights.
Qualifications:
- Ideally, around 5 years of experience working with CRM systems.
- Proven experience with Zoho CRM and its various modules.
- Strong understanding of email marketing principles, building workflows and best practices.
- Ability to create and manage workflows within Zoho CRM.
- Excellent analytical skills and the ability to generate actionable insights from data.
- Proficiency in building reports for sales, marketing, compliance, support, development and finance teams.
- Experience with data management and list creation for email marketing.
- Strong communication and organizational skills.
- Very proficient with all aspects of Zoho CRM.
Key Performance Indicators (KPIs):
- Increase in customer engagement and retention rates.
- Timeliness and quality of data management, monitoring and reporting for all departments
- Successful execution and performance of email marketing campaigns.
- Efficiency and effectiveness of workflows set up within Zoho CRM.
- Accuracy and timeliness of reports generated for all areas of the business
- Quality and relevance of data uploaded and managed from Zoom and other sources.
- Growth in the number of targeted and segmented marketing lists.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Advertising
- Industries Technology, Information and Media
Referrals increase your chances of interviewing at Untapped by 2x
Sign in to set job alerts for “Customer Relationship Management Specialist” roles. Customer Service Representative (South Africa) Client Success Manager - 0633 - Pretoria, South Africa Client Success Manager - 0671 - Cape Town, South AfricaCape Town, Western Cape, South Africa $1,800.00-$,400.00 2 days ago
Client Success Manager - 0631 - Johannesburg, South AfricaJohannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago
Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago
Pretoria, Gauteng, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago
Client Success Manager - 0644 - Cape Town , South AfricaCape Town, Western Cape, South Africa 1,800.00- 2,200.00 1 week ago
Johannesburg, Gauteng, South Africa 800.00- 1,300.00 2 months ago
Client Success Manager - 0633 - Cape Town, South AfricaCape Town, Western Cape, South Africa 1,800.00- 2,200.00 1 week ago
Johannesburg, Gauteng, South Africa 3 months ago
Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago
Client Success Manager - 0633 - Durban, South AfricaCape Town, Western Cape, South Africa 3 months ago
Client Success Manager - 0631 - Cape Town, South AfricaCape Town, Western Cape, South Africa 1,800.00- 2,200.00 2 weeks ago
Cape Town, Western Cape, South Africa 800.00- 1,300.00 2 months ago
Durban, KwaZulu-Natal, South Africa 3 months ago
Cape Town, Western Cape, South Africa 1,000.00- 2,500.00 2 weeks ago
Client Success Manager (Podcast Company)Johannesburg, Gauteng, South Africa 800.00- 1,300.00 3 months ago
Bloemfontein, Free State, South Africa 3 months ago
Client Success Manager - 0671 - Durban, South AfricaDurban, KwaZulu-Natal, South Africa 1,800.00- 2,400.00 2 days ago
Soweto, Gauteng, South Africa 3 months ago
Pretoria, Gauteng, South Africa 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrMicrosoft Dynamics Customer Relationship Management Developer
Posted today
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran.
(CRM Developer | Hybrid | Johannesburg | Contract)
At JNS, we don’t throw people at problems.
We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.”
Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems.
What You’ll Actually Be Doing:- Customizing Dynamics 365 to make the system work for the business—not the other way around
- Building workflows, plugins, and integrations that hold up under pressure
- Migrating data like a pro, ensuring it lands clean
- Connecting CRM to other platforms via APIs or middleware
- Troubleshooting like you’ve seen every error message twice
- Owning performance, security, and documentation so the next person doesn’t curse your name
- C#, .NET, JavaScript, SQL Server
- Deep experience with Microsoft Dynamics 365 CRM
- Solid grasp of API integrations and complex workflows
- 3+ years in CRM development (not just admin work)
- CRM certifications? Great. Real-world experience? Even better.
- Based in Randburg (Hybrid: min. 3 days onsite per week)
- 6-month contract , high chance of extension
- It’s for someone who’s ready to build—not babysit systems
If you’ve ever looked at someone’s CRM setup and thought,
“Who built this—and why weren’t they arrested?” We want to talk.Apply Now Here!
Drop you Cv here, if the application box is full:
— Neville
BDM @ JNS
We don’t hire for headcount. We hire to win.
#MicrosoftDynamics #CRMDeveloper #ContractJobs #SouthAfricaTech #SmartHiring #NevilleSays #JNSGroup #Dynamics365 #CRMSpecialist
Seniority level- Seniority level Mid-Senior level
- Employment type Contract
- Job function Engineering and Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at JNS Cloud Solutions by 2x
Sign in to set job alerts for “Customer Relationship Management Developer” roles. Ultra Luxury Relationship Manager – DubaiJohannesburg Metropolitan Area 4 days ago
ServiceNow Developer/Implementer/Business AnalystJohannesburg, Gauteng, South Africa 7 months ago
Midrand, Gauteng, South Africa 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrHead, Vendor Management
Posted today
Job Viewed
Job Description
Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, 5 Simmonds Street
To manage cash distribution vendor relationships and performance for efficient and effective service delivery within the bank’s risk appetite. Responsible for defining material outsourcing business requirements as input into vendor outsourcing, establishing and leading cross functional vendor sourcing teams, vendor contracting, vendor billing and payments processing, vendor performance management, vendor strategic alignment, third party risk management and asset lifecycle management.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology/Engineering
Experience Required
Delivery Enablement
Technology
5-7 years
Experience in cash services products and processing. Business, Finance and People Management experience is a critical requirement for this role.
5-7 years
• Leading cross functional vendor sourcing teams including defining technical and non-technical requirements, evaluations, selection, contracting, performance, and relationship management • Experience in financial budgets, cost management, vendor invoice processing and ability to read, understand and interpret income statements and balance sheets. • Cash value chain equipment maintenance management experience.
5-7 years
Proven experience in production, with particular experience in service industry and/or fast moving consumer goods. Experience within a customer facing environment, with management across geographic boundaries essential. Experience in managing multiple client interfaces and dealing with variable issues.
Additional Information
- Adopting Practical Approaches
- Challenging Ideas
- Checking Things
- Developing Expertise
- Developing Strategies
- Examining Information
- Generating Ideas
- Interacting with People
- Making Decisions
- Producing Output
- Pursuing Goals
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
- Thinking Positively
- Banking Process & Procedures
- Coaching and Mentoring
- Deal Negotiation
- Product Related Systems (Business Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
#J-18808-LjbffrHead, Vendor Management
Posted today
Job Viewed
Job Description
Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, 5 Simmonds Street
To manage cash distribution vendor relationships and performance for efficient and effective service delivery within the bank’s risk appetite. Responsible for defining material outsourcing business requirements as input into vendor outsourcing, establishing and leading cross functional vendor sourcing teams, vendor contracting, vendor billing and payments processing, vendor performance management, vendor strategic alignment, third party risk management and asset lifecycle management.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology/Engineering Experience Required
Delivery Enablement
Technology
5-7 years
Experience in cash services products and processing. Business, Finance and People Management experience is a critical requirement for this role. 5-7 years
• Leading cross functional vendor sourcing teams including defining technical and non-technical requirements, evaluations, selection, contracting, performance, and relationship management • Experience in financial budgets, cost management, vendor invoice processing and ability to read, understand and interpret income statements and balance sheets. • Cash value chain equipment maintenance management experience. 5-7 years
Proven experience in production, with particular experience in service industry and/or fast moving consumer goods. Experience within a customer facing environment, with management across geographic boundaries essential. Experience in managing multiple client interfaces and dealing with variable issues.
Additional Information
- Adopting Practical Approaches
- Challenging Ideas
- Checking Things
- Developing Expertise
- Developing Strategies
- Examining Information
- Generating Ideas
- Interacting with People
- Making Decisions
- Producing Output
- Pursuing Goals
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
- Thinking Positively
- Banking Process & Procedures
- Coaching and Mentoring
- Deal Negotiation
- Product Related Systems (Business Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
#J-18808-LjbffrIT Vendor Management Lead
Posted today
Job Viewed
Job Description
Note: By applying to this position your application is automatically submitted to the following locations: Cape Town, ZA
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Vendor Management Lead will lead operational and administrative support to 2U’s IT vendor management function, ensuring smooth execution of vendor processes, accurate tracking of performance and contractual obligations, and effective coordination across IT, procurement, finance, and legal teams.
This role requires strong organizational and analytical skills, attention to detail, and a working knowledge of vendor lifecycle processes. The ideal candidate brings experience supporting vendor, procurement, or IT contract operations in a structured environment, and is comfortable managing documentation, tracking SLAs, and communicating with both internal stakeholders and external partners.
Reporting to the Director, Cybersecurity GRC, this individual will contribute directly to the maturity of 2U’s vendor governance practices, support compliance and audit readiness, and help streamline operational processes across the vendor lifecycle.
Responsibilities Include, But Are Not Limited To:
- Assist in maintaining accurate records of vendor agreements, renewal dates, and key contract terms
- Track contract milestones and help ensure timely execution of renewals and reviews
- Manage vendor onboarding and offboarding tasks in collaboration with procurement, legal, and IT teams
- Meet with vendors regularly and create a support and incident management process and contact points with vendors
- Identify and reduce duplication of capabilities
- Single point of contact for receiving and managing invoices and coordination to a timely payment from 2U
- Maintain a complete and up to date inventory of all our contracts with vendors
- Ability to negotiate complex technology products and services contracts Optimize vendor spending by monitoring user usage and licensing
- Collect, consolidate, and maintain SLA/KPI data for monthly and quarterly reporting
- Help prepare materials for vendor performance reviews and internal compliance assessments
- Support documentation efforts to meet audit and regulatory requirements (e.g., ISO 27001, SOC 2)
- Manage scheduling and logistics for vendor meetings, including QBRs and risk reviews
- Maintain shared documentation and vendor folders in accordance with internal standards
- Assist in the preparation of scorecards, summaries, and follow-up items after vendor meetings
- Serve as a point of contact for day-to-day vendor queries and basic issue tracking
- Route questions or escalations to the appropriate internal stakeholders or the Vendor Management Lead
- Support communication of vendor-related updates, such as changes to contact info, SLAs, or service details
- Maintain and update internal documentation for vendor management processes, tools, and templates
- Identify and suggest improvements to workflows related to contract tracking, reporting, and lifecycle management
- Support adoption of internal systems and tools used to manage vendor data and workflows
Things That Should Be In Your Background:
- 4-5 years of experience in vendor management, IT administration, procurement operations, or business support within a technology-driven environment
- Working knowledge of vendor management or contract administration processes
- Experience supporting contract tracking, vendor onboarding, and document management
- Exposure to compliance programs or audit support activities (e.g., SOC 2, ISO 27001)
- Proficiency in using spreadsheets and collaboration tools (e.g., Google Sheets, Excel, Confluence, or SharePoint)
- Strong attention to detail with the ability to organize, track, and maintain accurate vendor-related records
- Clear and professional communication skills, with comfort interacting with internal stakeholders and external vendors
- Ability to manage multiple administrative tasks, meet deadlines, and escalate issues appropriately
Other Attributes That Will Help You In This Role:
- Familiarity with frameworks such as ISO 27001 or ITIL is a plus
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .
About 2U
For more than a decade, 2U has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
#J-18808-LjbffrIT Vendor Management Lead
Posted today
Job Viewed
Job Description
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Vendor Management Lead will lead operational and administrative support to 2U’s IT vendor management function, ensuring smooth execution of vendor processes, accurate tracking of performance and contractual obligations, and effective coordination across IT, procurement, finance, and legal teams.
This role requires strong organizational and analytical skills, attention to detail, and a working knowledge of vendor lifecycle processes. The ideal candidate brings experience supporting vendor, procurement, or IT contract operations in a structured environment, and is comfortable managing documentation, tracking SLAs, and communicating with both internal stakeholders and external partners.
Reporting to the Director, Cybersecurity GRC, this individual will contribute directly to the maturity of 2U’s vendor governance practices, support compliance and audit readiness, and help streamline operational processes across the vendor lifecycle.
Responsibilities Include, But Are Not Limited To:
- Assist in maintaining accurate records of vendor agreements, renewal dates, and key contract terms
- Track contract milestones and help ensure timely execution of renewals and reviews
- Manage vendor onboarding and offboarding tasks in collaboration with procurement, legal, and IT teams
- Meet with vendors regularly and create a support and incident management process and contact points with vendors
- Identify and reduce duplication of capabilities
- Single point of contact for receiving and managing invoices and coordination to a timely payment from 2U
- Maintain a complete and up to date inventory of all our contracts with vendors
- Ability to negotiate complex technology products and services contracts Optimize vendor spending by monitoring user usage and licensing
- Collect, consolidate, and maintain SLA/KPI data for monthly and quarterly reporting
- Help prepare materials for vendor performance reviews and internal compliance assessments
- Support documentation efforts to meet audit and regulatory requirements (e.g., ISO 27001, SOC 2)
- Manage scheduling and logistics for vendor meetings, including QBRs and risk reviews
- Maintain shared documentation and vendor folders in accordance with internal standards
- Assist in the preparation of scorecards, summaries, and follow-up items after vendor meetings
- Serve as a point of contact for day-to-day vendor queries and basic issue tracking
- Route questions or escalations to the appropriate internal stakeholders or the Vendor Management Lead
- Support communication of vendor-related updates, such as changes to contact info, SLAs, or service details
- Maintain and update internal documentation for vendor management processes, tools, and templates
- Identify and suggest improvements to workflows related to contract tracking, reporting, and lifecycle management
- Support adoption of internal systems and tools used to manage vendor data and workflows
Things That Should Be In Your Background:
- 4-5 years of experience in vendor management, IT administration, procurement operations, or business support within a technology-driven environment
- Working knowledge of vendor management or contract administration processes
- Experience supporting contract tracking, vendor onboarding, and document management
- Exposure to compliance programs or audit support activities (e.g., SOC 2, ISO 27001)
- Proficiency in using spreadsheets and collaboration tools (e.g., Google Sheets, Excel, Confluence, or SharePoint)
- Strong attention to detail with the ability to organize, track, and maintain accurate vendor-related records
- Clear and professional communication skills, with comfort interacting with internal stakeholders and external vendors
- Ability to manage multiple administrative tasks, meet deadlines, and escalate issues appropriately
Other Attributes That Will Help You In This Role:
- Familiarity with frameworks such as ISO 27001 or ITIL is a plus
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .
About 2U
For more than a decade, 2U has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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#J-18808-LjbffrIT Vendor Management Lead
Posted today
Job Viewed
Job Description
Note: By applying to this position your application is automatically submitted to the following locations: Cape Town, ZA
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Vendor Management Lead will lead operational and administrative support to 2U’s IT vendor management function, ensuring smooth execution of vendor processes, accurate tracking of performance and contractual obligations, and effective coordination across IT, procurement, finance, and legal teams.
This role requires strong organizational and analytical skills, attention to detail, and a working knowledge of vendor lifecycle processes. The ideal candidate brings experience supporting vendor, procurement, or IT contract operations in a structured environment, and is comfortable managing documentation, tracking SLAs, and communicating with both internal stakeholders and external partners.
Reporting to the Director, Cybersecurity GRC, this individual will contribute directly to the maturity of 2U’s vendor governance practices, support compliance and audit readiness, and help streamline operational processes across the vendor lifecycle.
Responsibilities Include, But Are Not Limited To:
- Assist in maintaining accurate records of vendor agreements, renewal dates, and key contract terms
- Track contract milestones and help ensure timely execution of renewals and reviews
- Manage vendor onboarding and offboarding tasks in collaboration with procurement, legal, and IT teams
- Meet with vendors regularly and create a support and incident management process and contact points with vendors
- Identify and reduce duplication of capabilities
- Single point of contact for receiving and managing invoices and coordination to a timely payment from 2U
- Maintain a complete and up to date inventory of all our contracts with vendors
- Ability to negotiate complex technology products and services contracts Optimize vendor spending by monitoring user usage and licensing
- Collect, consolidate, and maintain SLA/KPI data for monthly and quarterly reporting
- Help prepare materials for vendor performance reviews and internal compliance assessments
- Support documentation efforts to meet audit and regulatory requirements (e.g., ISO 27001, SOC 2)
- Manage scheduling and logistics for vendor meetings, including QBRs and risk reviews
- Maintain shared documentation and vendor folders in accordance with internal standards
- Assist in the preparation of scorecards, summaries, and follow-up items after vendor meetings
- Serve as a point of contact for day-to-day vendor queries and basic issue tracking
- Route questions or escalations to the appropriate internal stakeholders or the Vendor Management Lead
- Support communication of vendor-related updates, such as changes to contact info, SLAs, or service details
- Maintain and update internal documentation for vendor management processes, tools, and templates
- Identify and suggest improvements to workflows related to contract tracking, reporting, and lifecycle management
- Support adoption of internal systems and tools used to manage vendor data and workflows
Things That Should Be In Your Background:
- 4-5 years of experience in vendor management, IT administration, procurement operations, or business support within a technology-driven environment
- Working knowledge of vendor management or contract administration processes
- Experience supporting contract tracking, vendor onboarding, and document management
- Exposure to compliance programs or audit support activities (e.g., SOC 2, ISO 27001)
- Proficiency in using spreadsheets and collaboration tools (e.g., Google Sheets, Excel, Confluence, or SharePoint)
- Strong attention to detail with the ability to organize, track, and maintain accurate vendor-related records
- Clear and professional communication skills, with comfort interacting with internal stakeholders and external vendors
- Ability to manage multiple administrative tasks, meet deadlines, and escalate issues appropriately
Other Attributes That Will Help You In This Role:
- Familiarity with frameworks such as ISO 27001 or ITIL is a plus
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: .
About 2U
For more than a decade, 2U has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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