291 General Manager jobs in South Africa
General Manager
Posted today
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Job Description
Paarl Golf Club is a 27-hole course located in the Paarl Winelands region. The Club has a warm tradition of friendliness and has enthusiastically welcomed visitors throughout its 117 years of existence. The Club takes great care of its course framed by mountains, rivers and vineyards.
Paarl Golf Club is looking for a dynamic, experienced General Manager to oversee operations, enhance the golf experience and drive profitability. The candidate will report to the Board of Directors and various committees.
Responsibilities :
- Strategic leadership and business management – develop strategic plans to increase revenue, decrease costs, and enhance performance and membership value
- Oversight of daily operations
- Develop and maintain strong relationships with members and ensure member satisfaction by proactively addressing concerns and providing return on investment
- Ensure a highly satisfactory guest experience
- Operations and facility management
- Management of :
Food and beverage
- Events and functions
- Golf operations
- Course maintenance
- Contracts with service providers
- Oversee the club’s financial performance and ensure profitability
- Manage employee performance and foster a high-performance culture
- Develop marketing strategies and leverage marketing platforms to promote Paarl Golf Club
Requirements
- Industry knowledge and experience (golf and / or hospitality)
- Technical golf course knowledge (turf, agronomic and fleet)
- Marketing and sales experience
- Proactive self-starter with excellent problem-solving skills
- Demonstrated successful strategic planning and implementation
- Proven experience in managing budgets and financial forecasting
- Excellent communication, interpersonal and influencing skills
- Strong leadership and management skills
- Ability to work collaboratively with others
- Ability to mentor and motivate team members
General Manager
Posted today
Job Viewed
Job Description
Paarl Golf Club is a 27-hole course located in the Paarl Winelands region. The Club has a warm tradition of friendliness and has enthusiastically welcomed visitors throughout its 117 years of existence. The Club takes great care of its course framed by mountains, rivers and vineyards.
Paarl Golf Club is looking for a dynamic, experienced General Manager to oversee operations, enhance the golf experience and drive profitability. The candidate will report to the Board of Directors and various committees.
Responsibilities :
- Strategic leadership and business management – develop strategic plans to increase revenue, decrease costs, and enhance performance and membership value
- Oversight of daily operations
- Develop and maintain strong relationships with members and ensure member satisfaction by proactively addressing concerns and providing return on investment
- Ensure a highly satisfactory guest experience
- Operations and facility management
- Management of :
Food and beverage
- Events and functions
- Golf operations
- Course maintenance
- Contracts with service providers
- Oversee the club’s financial performance and ensure profitability
- Manage employee performance and foster a high-performance culture
- Develop marketing strategies and leverage marketing platforms to promote Paarl Golf Club
Requirements
- Industry knowledge and experience (golf and / or hospitality)
- Technical golf course knowledge (turf, agronomic and fleet)
- Marketing and sales experience
- Proactive self-starter with excellent problem-solving skills
- Demonstrated successful strategic planning and implementation
- Proven experience in managing budgets and financial forecasting
- Excellent communication, interpersonal and influencing skills
- Strong leadership and management skills
- Ability to work collaboratively with others
- Ability to mentor and motivate team members
General Manager
Posted 2 days ago
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Job Description
Cape Town | Full-time | Premium Tourism & Concierge Services
An established premium travel and transport provider is seeking a dynamic and experienced General Manager/Branch Manager to lead its Cape Town operations. Specialising in luxury airport transfers, chauffeur services, private tours, and concierge partnerships, the company caters to high-end hospitality, tourism, and corporate markets.
This is an exciting leadership opportunity to drive growth, elevate service standards, and shape the future of luxury travel experiences in one of South Africa’s most iconic destinations.
The Role
As General Manager/Branch Manager, you’ll take full ownership of daily operations, strategic growth, and customer service delivery. This role requires a hands-on leader who can manage multi-functional teams, nurture key partnerships, and ensure that every journey reflects excellence, reliability, and sophistication.
Working Hours: And working hours would be Monday to Friday 8 to 5 and then alternative weekends for a one day maybe a Saturday
Key Responsibilities
Operational Leadership
- Oversee day-to-day execution of transfers, guided tours, and concierge services
- Manage fleet scheduling, route planning, maintenance, and compliance
- Ensure service consistency and adherence to safety and quality standards
- Own the budget, P&L, and business performance metrics
- Drive profitability through effective cost control and pricing strategy
- Report regularly on KPIs and financial results
- Lead the commercial strategy and identify growth opportunities
- Build strong relationships with hotels, DMCs, travel agents, and corporate clients
- Expand the footprint of concierge desks and contracted partnerships
- Recruit, train, and manage teams across operations, admin, and guest services
- Foster a culture of service, collaboration, and continuous improvement
- Drive performance, accountability, and staff engagement
- Represent the brand in industry forums and local tourism initiatives
- Maintain visibility and influence with key Cape Town stakeholders Monitor competitor landscape and market trends to remain ahead
- Bachelor’s degree/Diploma in Business, Tourism, Hospitality, or Transport Management
- Minimum 3 to 5 years’ senior management experience in luxury transport, tourism, or hospitality
- Proven track record managing multi-service operations and diverse teams
- Strong knowledge of Cape Town’s tourism and hospitality ecosystem
- Strategic leadership with hands-on operational capability
- Excellent financial management and commercial acumen
- Strong communication, negotiation, and stakeholder engagement skills
- Passion for delivering exceptional guest experiences
- A commitment to sustainability and innovation in service deliver
General Manager
Posted 2 days ago
Job Viewed
Job Description
Be part of a movement that moves the world
At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.
If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.
Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.
Your role in our shared journey
As General Manager located at ASICS South Africa Office in Cape Town, you will be responsible of managing sales, distribution, retail, marketing, finance, purchasing and stock control for ASICS South Africa subsidiary in Cape Town in such a way that it links up with the requirements of the market and the global and European organisation strategy in order to achieve commercial goals for ASICS in South Africa and the neighbouring countries.
Your role will be instrumental in weaving the fabric of our movement, bringing unique perspectives and driving innovation with every step.In the role, you’ll be leading our South Africa Organisation and report into our Director of Emerging Markets.
Your key responsibilities will be:
Strategy - Sales and marketing - ensure customers and ASICS’ teams are positioned to achieve sales growth objectives
- Develop 3 year strategies/yearly plans and make sure these plans are commercialized into tactical plans at the departmental level.
- Develop working methods and procedures, in consultation with the managers of the department.
- Visit Key Accounts and larger market parties to achieve sales and for consultation on sales and marketing programmes.
- Conclude contracts with suppliers and monitor, evaluate and drive their performance.
- Drive the African expansion plan in neighbouring countries incl. Mauritius/Madagascar.
- Make sure SDP, commercial directives and guidelines are respected.
Finance and administration - manage an efficient and compliant organisation that protects profit
- Perform sales and stock management for the territory
- Initiate procedural improvements for purchasing, order processing and the settlement of financial accounting matters relating to South Africa
- Manage on the basis of financial performance indicators in the following areas: stocks, accounts receivable, accounts payable, margin.
Leadership – Engage the team toward the South Africa growth vision and ensure they have the tools, capability and motivation to execute while also implementing the HR policies and achieve a stimulating working climate.
- Instruct, coach and motivate staff.
- Keep up to date on how the employees’ work is progressing, offer support and provide any necessary guidance.
- Make clear agreements with employees with regard to work coordination and required approvals.
- Focus on the development of personal skills and the realisation of goals of direct reports.
Management – ensure the necessary governance and practices are in place to drive growth and support relevant local and European laws
- Develop half yearly, annual and medium-term strategies and - plans for sales, distribution, marketing, and logistics for South Africa and the neighbouring countries. Present strategies and plans to the Director of Emerging Market.
- Control and monitor budgetary progress on a monthly basis.
- Responsible for realising the plans within the set budgets and timelines.
- Support the strategic decision making by drafting reports to the Director of Emerging Markets.
- Report periodically on the progress of activities to the Director of Emerging Markets and Senior Management Functions in AEB.
- Maintains an appropriate staffing level.
Market research - Use consumer-led insights from the local market and incorporates these into actions that grow the South African business and builds profit for ASICS
- Keep abreast of developments, trends and market needs regarding ASICS products and distribution channels in the South African market. Translate this information for use within own organisation.
Representation and cooperation – Internal and External role model of the ASICS’ spirit
- Represent South Africa both within and outside the company.
- Initiate coordination and cooperation with other departments within AEB (eg. functional departments) and with other subsidiaries so as to support the achievement of the own objectives.
- Share knowledge and information with the other Senior Managers in the organization
You have the following skills:
- Master degree in Business Management
- Solid education in Commerce, Business Management, Business economics or related discipline
- > 6 years of relevant working experience in South Africa
- > 5 years of management experience
- > 3 years of working experience in an internationally oriented job
- Knowledge of business and business processes
- Strong sales background (wholesale and retail). Proven sales record.
- Strong knowledge of South African market incl. contacts to top customers
- Affinity with (sports) fashion / sports brands
Life at ASICS
When you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind.
How to Apply
Are you feeling inspired? We'd love to hear from you. Submit your application online and step into a role where you can truly make a difference. Let's move together, step by step, toward an uplifted world.
General Manager
Posted 2 days ago
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Job Description
We require the services of a General Manager, a motivated and energetic team player to join our team at Heldervue KwikSpar situated in Somerset West (Cape Town).
Responsibilities:- Oversee daily store operations and ensure compliance with company policies and standards.
- Lead and inspire a team to achieve sales targets and deliver outstanding customer service.
- Manage staff recruitment, training, development, and scheduling.
- Maintain high standards of store presentation and product quality.
- Control inventory, manage supply orders, and optimize stock levels.
- Handle customer inquiries and complaints with professionalism.
- Prepare reports on sales, budgeting, and inventory management.
- Implement marketing and promotional campaigns.
- Ensure health and safety regulations are followed diligently.
- Minimum of 3 years retail experience in a managerial position.
- Knowledge of Spar systems will get preference.
- Must be able to work shifts.
- Must reside in the Helderberg area and have own transport.
- Strong communication in English & Afrikaans with outstanding customer service skills.
- Good managerial capability including planning, decision-making, problem solving, organizing and leadership skills.
- Punctual and loyal.
Application Process: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.
#J-18808-LjbffrGeneral Manager
Posted 2 days ago
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Job Description
Raizcorp has partnered with Vitamin Club and is actively searching for a dynamic General Manager to lead and scale the business.
Vitamin Club is a fast-growing direct-to-consumer health brand offering personalized vitamins and supplements. We’re on a mission to make high-quality health products accessible, effective, and tailored to individual needs. Founded by passionate entrepreneurs, we’ve already built a strong foundation – now we’re looking for someone who wants to take the reins and scale the business alongside us
The Role:
We’re looking for a young, driven, and digitally native General Manager to lead and grow Vitamin Club. This is a hands-on role for someone who wants to build a business, not just manage one. You’ll be directly responsible for the execution of social media, online advertising, email campaigns, and other growth functions. There is no marketing team – you’ll be the one making it happen .
From day one, you’ll take charge of marketing, operations, customer experience, and day-to-day execution. You’ll work closely with the founders, brand ambassadors, and production partners to drive meaningful growth.
This is a rare opportunity to take ownership of a growing business with a clear path to a CEO role. You’ll have real influence, real responsibility – and real upside.
What You’ll Do:
- Drive Growth: Personally plan, execute, and optimize all social media content, paid advertising (Meta, Google), email/WhatsApp campaigns, and customer retention efforts.
- Lead Day-to-Day Ops: Oversee order fulfillment, dispatch, customer service, and business performance metrics.
- Shape the Brand: Work with creators and ambassadors to refine and grow a standout wellness brand.
- Build Smart Systems: Design simple, scalable processes as the business grows.
- Own the Numbers: Be accountable for revenue and retention KPIs, and make the decisions that move the business forward.
You Might Be a Fit If You:
- Are early in your career but ready to run a real business.
- Think like a founder – scrappy, self-starting, and hungry to win.
- Are a digital native – fluent in content, ads, and customer acquisition tools.
- Are passionate about health, wellness, performance, or lifestyle brands.
- Thrive on autonomy, responsibility, and fast-paced growth.
Nice-to-Haves:
- Experience with paid social, email marketing, or e-commerce platforms.
- Exposure to DTC or subscription-based businesses.
- Comfort with dashboards, data, and performance analysis.
Compensation:
- Base salary to start
- Generous growth-related incentives tied to business performance
- Clear opportunity for equity/profit-share over time
The Opportunity:
This is your chance to build and grow a business with the backing of experienced founders, a great product, and a clear mission. If you're ambitious, digitally fluent, and ready to take ownership – we want to meet you.
#J-18808-LjbffrGeneral Manager
Posted 2 days ago
Job Viewed
Job Description
Role Purpose:
Ensuring the smooth, efficient, and profitable operation of an organization by overseeing daily activities, optimizing processes, managing resources, and driving the achievement of organizational goals. To ensure the smooth and efficient running of a company's daily operations. Oversee various aspects, including daily activities, optimizing processes, managing resources, ensuring quality control, and driving the achievement of organizational goals. have the ability to identify and resolve operational issues.
Key Performance Area
- Overseeing Daily Operations: Managing day-to-day activities and ensuring that processes run smoothly.
- Process Optimization: Identifying inefficiencies in workflows and implementing strategies to improve productivity and quality.
- Resource Management: Managing budgets, inventory, and other resources to optimize resource allocation.
- Quality Control: Implementing and maintaining quality control measures to ensure products or services meet standards.
- Strategic Planning: Developing and implementing strategies to achieve organizational goals and improve overall performance.
- Team Leadership: Managing and mentoring teams, fostering a positive and productive work environment.
- Budget Management: Overseeing budgets, forecasts, and financial performance.
- Compliance: Ensuring compliance with relevant regulations, policies, and safety standards.
- Reporting: Preparing and presenting reports on operational performance to senior management.
- Problem Solving: Identifying and resolving operational issues and bottlenecks.
- Communication: Effectively communicating with various stakeholders, including teams, management, and external vendors.
- Negotiation: Negotiating contracts with vendors and service providers to secure favorable agreements.
Qualifications and Experience Indicator
• Bachelor's degree in Human Resources or related field (Master's degree preferred).
Knowledge / Skills / Other characteristics
- Strategic Thinking: Ability to develop and implement long-term financial projections for the organization.
- Strong leadership and management skills.
- Ability to motivate, manage, and develop teams.
- Ability to identify and resolve operational issues effectively.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Ability to analyze data, identify trends, and make informed decisions.
- Understanding of best practices, processes, and quality control measures.
- Experience in managing and controlling budgets.
- Experience in the specific industry relevant to the role.
- Excellent communication, interpersonal, and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to work independently manage a branches with less or no supervision.
- Proficient in multitasking and prioritizing tasks.
- Risk management
- Flexibility and Adaptability
- Ethical conduct
- Change Management
- Technology Proficiency
- Good communication (written and verbal) skills.
- Financial Acumen: Strong understanding of financial principles, practices, and regulations
- Leadership: Ability to lead and develop high-performing teams.
- Excellent written and verbal communication skills.
- Problem-Solving: Strong analytical and problem-solving skills
- Attention to Detail: High level of accuracy
- Positive attitude and team player.
- Good communication (written and verbal) skills.
Operational Excellence:
- Produce presentable accurate and high-quality work at all times
- Follow processes without fail
- Produce new initiatives / processes to improve on all-round effectiveness and performance of a research unit
- Uphold high personal and ethical standards
- High level of professionalism and emotional intelligence
- Ability to build trust, Respect, confidentiality
- Hands-on and practical approach with attention to detail
- Service delivery attitude
Please Note: When applying, send e mail to please state (General Manager) on the subject line for ease of reference.
If you have not heard from us 2 weeks after the closing date of the advert, please consider your application unsuccessful. Thank you for your interest, we wish you well in your career and future endeavors.
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General Manager
Posted 2 days ago
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Key Responsibilities
- Develop and align strategic objectives with company goals
- Oversee full production lifecycle (collection, washing, folding, packing, distribution)
- Drive operational efficiency and cost control across departments
- Ensure profitability through smart resource, equipment, and staff management
- Guide the sales team in retention and expansion of client base
- Monitor customer satisfaction and lead continuous improvement
- Compile and manage departmental budgets, financial forecasts, and reporting
- Maintain compliance with OHSA, ISO 9001, BCEA, and other relevant regulations
- Foster a high-performance culture through effective people leadership
- Oversee all reporting and ensure corrective action is implemented where needed
Requirements
Soft Skills & Attributes
ð If you're ready to lead a production facility with full strategic oversight and measurable impact this is your next big move.
GeneralManager #OperationsLeadership #ProductionManagement #EppingJobs #SeniorManagement #ManufacturingJobs #EmpireRecruitmentSA #BuildingYourFuture
#J-18808-LjbffrGeneral Manager
Posted 2 days ago
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Job Description
- Establishes the restaurant business plan by surveying restaurant demand, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates.
- Meets the restaurant’s financial objectives by preparing strategic and annual forecasts and budgets, analysing variances, initiating corrective actions, establishing and monitoring financial controls.
- Controls purchases and inventory by meeting with the financial administrator, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analysing variances and taking corrective actions.
- Maintains operations by preparing and enforcing policies and standard operating procedures (SOP), as well as implementing productivity, quality and customer-service standards as well as determining and implementing system improvements.
- Maintains customer satisfaction by monitoring, food, beverage, and service offerings and initiating improvements.
- Accomplishes restaurant and bar human resource objectives by recruiting, orienting, training, shifting, supporting, and disciplining management staff, as well as communicating job expectations. Planning, monitoring, appraising, planning and reviewing compensation actions, enforcing policies and procedures are a significant part of this objective.
- Maintains a safe, secure, and healthy facility environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, as well as maintaining effective security systems.
- Maintains sufficient knowledge by tracking emerging trends in the restaurant industry, establishing personal networks.
- Accomplishes company goals by accepting ownership for accomplishing new and different requests, and exploring opportunities.
Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal and Written Communication, Customer Focus, Management Proficiency (Planning, Leading, Organising and Controlling), Managing Profitability, Quality Focus.
Essential Duties and Responsibilities Leads Restaurant Operations:The Restaurant General Manager should possess outstanding leadership skills that build, inspire and motivate all team members. They should also possess the following key performance factors that influence all aspects of restaurant operations.
- Provides a positive, along with sincere interest and enthusiasm.
- Sets the example for team in the areas of maturity, professionalism, punctuality and dress code.
- Cooperates with supervisor and subordinates in a positive productive manner. Acts as a team player to accomplish goals, and is tolerant of the ideas, interests, and problems of others.
- Plans and organises restaurant goals and objectives. Sets goals that are specific, measurable, attainable, realistic and time bound, while involving all subordinates in accomplishing these goals and objectives.
- Uses sound judgment in making decisions and avoids snap judgments based on inadequate facts and uses common sense. Handles crises by being calm and in control, while following company policies when dealing with crisis situations.
- Follows up to assigned tasks, responsibilities and objectives, ensuring completion regardless of obstacles and completes tasks in a timely manner.
- Verbal and written communication with others is in a concise and intelligent manner, and has ability to present material effectively.
- Shows initiative in seeking out work and completes duties with little or no supervision.
Directs efficient and accurate preparation and sale of products, as well as preventive maintenance of restaurant facilities.
- Provides operations direction to team in a clear, concise, and positive way, and coaches others to lead operations. Sets an example for team by working hard to implement shift plans and ensure swift and smooth operations.
- Identifies and resolves bottlenecks in operations to improve speed of service, along with maintaining the speed of service standards and goals in restaurant. Gets the right people involved to prevent and resolve restaurant equipment problems.
- Monitors Company and Corporate operational programmes, processes and metrics to identify restaurant issues. Involves management team in resolving operational challenges.
- Demonstrates patience and a positive attitude with management team and staff members while delegating tasks and giving instructions.
- Understands and has basic knowledge of equipment troubleshooting, minor repair and adjustment. Has ability to train the team on basic troubleshooting and maintenance. Prepares lists of maintenance items and repairs for their supervisor on a weekly basis.
- Conducts regular unannounced and documented departmental checks ensuring operational standards.
Motivates and directs the team members to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
- Makes a professional impression on customers and team through having a positive and friendly attitude, and proactive interaction to seek feedback on customer experience. Works with the team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
- Directs the team to take pride in the details of delivering the Customer Promise and Brand Delivery Standards.
- Demonstrates flexibility to meet different team needs to ensure Customer Experience.
- Identifies and implements local strategies to market the restaurant and promote restaurant involvement in the community.
- Understands and can effectively communicate Customer Experience Feedback with the team, and uses the information to improve customer experience.
Provides support and feedback to staff and managers on products, processes and policies. Leads and supports the restaurant management team in recruiting, selecting and retaining effective staff talent.
- Delegates work to team members in a way that encourages them to work together to ensure the restaurant operates smoothly.
- Guides the management team members on people leadership skills and management tools for maximum efficiency and promotability, while making them feel that their contributions are valuable. Reviews restaurant’s operational, financial and marketing targets and results to set challenging goals for the team, and provides timely performance feedback and ensures accountability.
- Conducts ongoing written performance reviews of all team members. These reviews should include written performance goals.
- Makes the management team familiar with knowledge of employment laws and company policies, and delegates new responsibilities in building staff talent. Leads by example by adhering to all company policies and standards at all times. Leads the development and implementation of strategies to identify, hire, promote, orientate and retain effective staff talent. Assists the supervisor with management recruitment and selection. Trains using company training methods. Identifies and develops employees with potential for advancement.
- Identifies effective team members who are “at-risk-of-departing” and takes appropriate action for retention. Maintains order and discipline among employees supervised, including reprimands, suspensions and recommendations of employment termination.
Assumes full responsibility for the restaurant profit and loss management by implementing marketing strategies, following cash control/security procedures, maintaining inventory, managing labour, and applying financial report analysis to improve restaurant results.
- Optimises profit and loss by ensuring proper shifting and of staff and management. Prepares restaurant financial plan to include sales, operating expenses and profits.
- Oversees the forecasting, ordering, accounting and maintaining of the store’s product and supply inventories.
- Supports the team to effectively implement marketing/sales strategies (i.e., suggestive selling, etc.)
- Seeks best practices from others to enhance use of restaurant financial controls.
- Holds team accountable for company cash control policy.
- Helps the management team identify new ways to enhance restaurant profit and loss with marketing, inventory and labour management.
Enforces compliance of government regulations, employment law, food safety, security, operations and Company/Corporate policies and procedures relating to all restaurant activities across shifts.
- Directs the team to maintain restaurant and equipment cleanliness and sanitisation standards. Has sufficient OPS knowledge and can answer most, if not all, operational questions.
- Ensures that all required operational systems and tools are used and documented at all times. Follows up with the team regarding compliance and completion.
- Takes initiative to immediately take action on violations of safety, sanitation and security policies by reporting violations to supervisor, and performs appropriate damage control, while proactively identifying long-term prevention measures.
- Maintains all required documentation in restaurant as it relates to employee files, safety, security and sanitation.
- Motivates and educates the restaurant team to comply with loss control procedures and to maintain a safe and secure environment for customers and the team.
- Shows the supervisor that he/she can be relied upon to maintain restaurant compliance.
- Works with restaurant management to identify indicators of compliance issues across shifts and leads restaurant audits.
- Meets all required deadlines and due dates for company paperwork/reports, including daily, weekly and monthly items.
Reporting
The GM is responsible for reporting the following:
- Sales WEEKLY + Monthly
- Labour Report WEEKLY + Monthly
- Food Cost + Variances + Voids / Discounts WEEKLY + Monthly
- Maintenance Feedback MONTHLY
- Customer Complaints WEEKLY + Monthly
- Through various tools at his / her disposal the General Manager should be able to ensure that the business meets the quarterly sales budgets put forward by the Management Team.
- The manager is to have good knowledge of required daily, weekly and monthly targets and is required to drive his / her team to achieve these targets.
- The General Manager is responsible for ensuring that the business is operating within agreed Gross Profit margins. We need to have at least a ___% increase in sales from last year to this year over the same period.
- Our food cost should be between ___% and ___% of turnover for us to show a good Gross Profit margin and for the restaurant to show growth.
- The General Manager is responsible for ensuring that buying is aligned to this and is controlled daily to give you the required output.
- The food cost management includes discounts and voids to ensure these are kept at an acceptable level.
- Voids & Discounts
- Wastage
Staff Costs
- The management of labour is critical in achieving high performance as a General Manager. Each department should be assigned a working budget and actively manage their budget to derive an overall labour budget of ___% of turnover.
- Driving for this target should however never been at the expense of quality of product or service. It is therefore an ongoing management function within the business.
The General Manager together with his team is to develop an in-house training program that is tailored to his / her specific business. This would include a training manual and tests for ensuring levels of service are upheld at the following levels.
- Floor Managers
- Waiters
- Bar staff
- Cleaners
- Kitchen Staff
- Uniforms are an extension of the company’s brand and a sign of the level of respect we have for our customers. The GM is required to ensure that the highest standards are set and maintained with regards to staff uniform and personal grooming.
- The GM is required to manage all scheduled and unscheduled maintenance that is required to take place. It is his / her responsibility to ensure that everything is treated with a sense of urgency and that the facilities and ALL equipment is kept at an exceptionally high standard.
- The GM is responsible for ultimate customer satisfaction and for ensuring that as a business we have delivered an exceptional experience for our guests.
- This will be measured daily by floor managers and recorded on a complaints spreadsheet.
- Will employ the services of a market analysis company on an ongoing basis to provide accurate unbiased feedback on the quality of food and service provided to them.
Should you require any further training to meet objectives and deliver the expected results, please bring it to the attention of Top Management, who will then assess and provide feedback on how you will be assisted in the development of certain skills and attributes.
#J-18808-LjbffrGeneral Manager
Posted 2 days ago
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Job Description
Overview:
Our client in the FMCG/Retail sector is looking to employ a General Manager for their Gqeberha branch. They are in need of a strong leader who possesses the ability to build a team. Sales Management experience will be a distinct advantage, as well as an above average understanding in Operations.
Minimum Requirements:
- Grade / Matric
- Relevant post-graduate qualification
- 5 years’ experience in a food service, warehouse/logistics, or retail environment
- 5 years’ experience in a management role
- Relevant computer experience, specifically Excel
- Relevant food and wholesale experience
- Packaging experience will be an advantage
Competencies / Skills
- Financial management
- Planning skills and accuracy
- Problem solving and analytical skills
- Excellent communication skills
- Ability to handle pressure
- Self-reliant and responsible
- Cultural sensitivity
- Service orientation
- Accountability for all work performed
- Excellent people skills and staff development
- Time management skills
Key Responsibilities
- Budgets
- Finance and administration
- Operations and customer care
- Staff management
- Health and Safety
- General