169 Business Operations jobs in South Africa

Reference: CPT006910-ST-1

A vacancy has arisen in the Business Operations Department across the Human Resources and Marketing & Business Development teams

CAPE TOWN CBD

R 250 000 - R 340 000 P/A CTC NEGOTIABLE DEPENDING ON EXPERIENCE

• A degree/diploma in Marketing/Communications/Events Management
• 2-4 Years' experience in a similar role
• Some experience in an HR or administrative role
• The candidate will be responsible for a HR Portfolio comprising:
• Professional Staff documentation administration
• Graduate Administration
• Recruitment Administration
• Training & Development Administration
• HR Project Administration and general admin
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Manage events in terms of successfully planning and implementing client facing and internal events as needed
• Manage stock levels of marketing promotional items and replenish when the need arises
• Assist with the coordination of client gifts
• Ad-hoc assistance in supporting the national Marketing team with administrative deliverables
• Ad-hoc assistance in preparing, printing and delivery of tenders and pitches
• Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information and continuous monitoring of data hygiene
• Create and deploy events related invitations utilising an emailing system and manage this process from inception to reporting
• Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output
• Excellent command over the English language
• Excellent planning and time management skills
• Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD needs
• Demonstrable ability to multi-task and adhere to deadlines
• Please note that this position is 100% office based - must be able to travel monthly to the client's Stellenbosch office

CTC includes: Medical Aid, Provident fund, Life cover, Disability cover, Funeral benefit.

My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf

2 days ago Be among the first 25 applicants

Join to apply for the Advanced Business Operations Leader role at Diebold Nixdorf

Direct message the job poster from Diebold Nixdorf

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

The Advanced Business Operations Leader plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions. This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance. The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region. The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement. Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.

Responsibilities


Operational & Financial Reporting

• Develop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.
• Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.
• Ensure that all reports/bowlers are accurate, timely, and aligned with business needs.
  
  
  

• Collect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.
• Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.
  
  
  

• Track and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.
• Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.
  
  
  

• Identify areas for cost savings within the business, particularly around operational expenses.
• Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.
• Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.
  
  
  

• Provide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.
• Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.
  
  
  

• Work closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.
• Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.
  
  
  

• Identify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.
• Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.
  
  
  

• Continuously seek opportunities to streamline reporting processes and improve the quality of data analysis.
• Support the implementation of new systems or tools that improve the efficiency of operations and reporting.
• Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.
  
  
  

• Analytical Thinking: Strong analytical skills, with the ability to process complex data and provide clear insights.
• Financial Acumen: Solid understanding of financial metrics, particularly P&L, gross margin, and cost management.
• Attention to Detail: High level of accuracy in data analysis and report preparation.
• Problem-Solving: Ability to identify problems and recommend solutions based on data-driven insights.
• Communication: Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner.
• Collaboration: Proven ability to work effectively across teams and manage stakeholder relationships.
• Maintaining positive working relationships with diverse groups of business stakeholders.
• Meaningfully contribution to strategic planning and priority setting.
• Coach and mentor team members in a matrix organization.
  
  
  

• Minimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience.
• Excellent analytical, computer and problem-solving skills
• Excellent understanding of key services related metrics, financial & non-financial
• Proficiency in data analysis tools such as Excel, Power BI.
• Ability to understand processes and awareness about service operations
• Basic knowledge of LEAN
• Must be a team player and understand motivating and leading a team without direct supervisory responsibility
• Self-motivated to implement goals with minimal supervision
• Strong communication skills including verbal, presentation, and interpersonal
• Ability to multi-task
• Hands-on orientation
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent business English skills (written and spoken)
  
  
  

• 5+ years industry experience in a similar role
• Direct experience of solutions similar to the DN portfolio (SW, Products, Service)
  
  
  

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting, Information Technology, and Sales
• Industries IT Services and IT Consulting, Financial Services, and Computer Hardware Manufacturing

Referrals increase your chances of interviewing at Diebold Nixdorf by 2x

Get notified about new Business Operations Specialist jobs in City of Johannesburg, Gauteng, South Africa .

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 month ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

Randburg, Gauteng, South Africa 5 days ago

Johannesburg, Gauteng, South Africa 10 hours ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 2 hours ago

Johannesburg, Gauteng, South Africa 2 hours ago

Johannesburg, Gauteng, South Africa 2 days ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 12 hours ago

Sandton, Gauteng, South Africa 1 month ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 1 week ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 day ago

Sandton, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Who You Are?

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You want ownership and rapid growth. You are not afraid to get your hands dirty to get projects implemented. You are a talented generalist, at home diving into data for insights, and confident in project managing cross-functionally with senior stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high-performance team. If that is you, join our team!

Duties

• End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation
• Creating data-driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem-solving and solution implementation across multiple departments and teams
• Process design and improvement, particularly for operations at scale
• Working with the product and development teams to drive high-impact improvements
• Cross-functional leadership and engagement across Deel and with senior leadership
• Supporting strategic goal setting and performance management
• Creating and maintaining existing processes, workflows, and organizational tools
• Executing on the Deel’s global expansion strategy across operations, products, and new markets

Requirements

• Have 3+ years of work experience in a fast-paced environment
• Have previous experience in at least one of the following: fast-growth startup, Business Operations role in tech, top-tier management consulting, investment banking, or private equity
• Have a solid track record of achievement – e.g. you have worked in a top-tier company/startup, have quickly assumed responsibilities or have won competitive awards
• Has developed product-led solutions as or in support of product and engineering
• Can break complex problems into smaller, actionable solution steps
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
• Have excellent written and verbal communication in English

Bonus Points:

• You’re passionate about the future of work
• You have advanced working knowledge of SQL
• You love working with data
• You have experience building consumer/business-facing products where you have to think about customer experience and growth
• You have worked in multiple countries, cultures, and places
• You have experience in competitive sports at a collegiate or professional level

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Who You Are?

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You want ownership and rapid growth. You are not afraid to get your hands dirty to get projects implemented. You are a talented generalist, at home diving into data for insights, and confident in project managing cross-functionally with senior stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high-performance team. If that is you, join our team!

Duties

• End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation
• Creating data-driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem-solving and solution implementation across multiple departments and teams
• Process design and improvement, particularly for operations at scale
• Working with the product and development teams to drive high-impact improvements
• Cross-functional leadership and engagement across Deel and with senior leadership
• Supporting strategic goal setting and performance management
• Creating and maintaining existing processes, workflows, and organizational tools
• Executing on the Deel’s global expansion strategy across operations, products, and new markets

Requirements

• Have 3+ years of work experience in a fast-paced environment
• Have previous experience in at least one of the following: fast-growth startup, Business Operations role in tech, top-tier management consulting, investment banking, or private equity
• Have a solid track record of achievement – e.g. you have worked in a top-tier company/startup, have quickly assumed responsibilities or have won competitive awards
• Has developed product-led solutions as or in support of product and engineering
• Can break complex problems into smaller, actionable solution steps
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
• Have excellent written and verbal communication in English

Bonus Points:

• You’re passionate about the future of work
• You have advanced working knowledge of SQL
• You love working with data
• You have experience building consumer/business-facing products where you have to think about customer experience and growth
• You have worked in multiple countries, cultures, and places
• You have experience in competitive sports at a collegiate or professional level

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Join to apply for the Business Operations Director - MEA region role at NTT DATA, Inc.

Join to apply for the Business Operations Director - MEA region role at NTT DATA, Inc.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• Ensure adoption and Hypercare/ stabilization/ quality of services
• Work with GBS leadership to develop a strategy to deliver customer service balanced with operational efficiency in support of GBS operational and financial goals
• Manage Countries/ Regions / Group relationships, including maintaining regional service management and governance framework
• Accountable for client satisfaction at a regional level, including implementation of satisfaction standards, and oversight of satisfaction surveys / Voice of the Customer with associated action completion and improvement in the score
• Regional point of accountability for issue escalation, and incident/problem resolution, working in conjunction with captive or outsourced Service Delivery
• Consistent and accurate reporting of metrics through the providers - pilot, hypercare, SLA’s, volumetrics, efficiency
• Builds effective and collaborative relations with the provider management and operations team ensuring all expectations are clearly understood and can be delivered upon
• Accountable for identification of customer driven opportunities for value acceleration
• Understand customer context at an executive level as well as the value that GBS brings in supporting the realisation of business and/or functional objectives
• Lead projects to gather customer requirements, initiate and maintain customer focused governance (including Customer/User Boards), deliver performance reporting to customers, negotiate and agree country/ region SLAs, and establish service management consistently on a global basis
• Ensure accurate business-volume forecast proposals for customers to ensure providers can staff up accordingly
• Ensure Countries/ Regions / Group receive end-to-end transparency of charges and costs
• Manage any change requests, direct damages claims and/or changes to SLA’s or contracts for the Region and involve other teams where necessary
• Accountable for reinforcing NTT Ltd values and ways of working, and ensuring they are embedded into the provider organization
• Timely resolution of P1 incidents post go-live
  
  

• Demonstrable experience in leading customer relationship management at a global level
• Account management experience in BPO / services industry
• NTT country experience
• Service management experience
• Lean / Six sigma experience or qualification or equivalent an asset
• Delivery experience in Finance, HR, Procurement and other back/mid office areas
  
  

• Customer service focus
• Relationship building & influence
• Setting direction
• Value acceleration
• Negotiation and conflict resolution
• Problem solving
• Commercial acumen
• Communication skills
• Drive & resilience
• Managing for value & operational efficiency
• Project Management
• Coordination
  
  

• Bachelor’s or equivalent degree
• Circa 15 years relevant experience
  
  

• Seniority level Director

• Employment type Full-time

• Job function Business Development and Sales
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at NTT DATA, Inc. by 2x

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg Metropolitan Area 5 days ago

City of Johannesburg, Gauteng, South Africa 3 weeks ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 5 days ago

Woodmead, Gauteng, South Africa 4 days ago

City of Johannesburg, Gauteng, South Africa 3 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 1 hour ago

City of Johannesburg, Gauteng, South Africa 5 days ago

Johannesburg Metropolitan Area 2 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Midrand, Gauteng, South Africa 3 weeks ago

Johannesburg, Gauteng, South Africa $100.0 - 100.00 1 day ago

Johannesburg, Gauteng, South Africa 1 week ago

Germiston, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 1 day ago

Roodepoort, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 4 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

• Ensure adoption and Hypercare/ stabilization/ quality of services
• Work with GBS leadership to develop a strategy to deliver customer service balanced with operational efficiency in support of GBS operational and financial goals
• Manage Countries/ Regions / Group relationships, including maintaining regional service management and governance framework
• Accountable for client satisfaction at a regional level, including implementation of satisfaction standards, and oversight of satisfaction surveys / Voice of the Customer with associated action completion and improvement in the score
• Regional point of accountability for issue escalation, and incident/problem resolution, working in conjunction with captive or outsourced Service Delivery
• Consistent and accurate reporting of metrics through the providers - pilot, hypercare , SLA’s, volumetrics, efficiency
• Builds effective and collaborative relations with the provider management and operations team ensuring all expectations are clearly understood and can be delivered upon
• Accountable for identification of customer driven opportunities for value acceleration
• Understand customer context at an executive level as well as the value that GBS brings in supporting the realisation of business and/or functional objectives
• Lead projects to gather customer requirements, initiate and maintain customer focused governance (including Customer/User Boards), deliver performance reporting to customers, negotiate and agree country/ region SLAs, and establish service management consistently on a global basis
• Ensure accurate business-volume forecast proposals for customers to ensure providers can staff up accordingly
• Ensure Countries/ Regions / Group receive end-to-end transparency of charges and costs
• Manage any change requests, direct damages claims and/or changes to SLA’s or contracts for the Region and involve other teams where necessary
• Accountable for reinforcing NTT Ltd values and ways of working, and ensuring they are embedded into the provider organization
• Timely resolution of P1 incidents post go-live

Priority Knowledge/ Experience

• Demonstrable experience in leading customer relationship management at a global level
• Account management experience in BPO / services industry
• NTT country experience
• Service management experience
• Lean / Six sigma experience or qualification or equivalent an asset
• Delivery experience in Finance, HR, Procurement and other back/mid office areas

Priority Skills & Attributes

• Customer service focus
• Relationship building & influence
• Setting direction
• Value acceleration
• Negotiation and conflict resolution
• Problem solving
• Commercial acumen
• Communication skills
• Drive & resilience
• Managing for value & operational efficiency
• Project Management
• Coordination

Academic Qualifications/ Experience

• Bachelor’s or equivalent degree
• Circa 15 years relevant experience

Workplace type :

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025

Role Purpose/Business Unit:

The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness, and overall delivery across the Vodacom business back office functions. This role oversees critical processes supporting the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives. The incumbent will maintain the health and quality of the sales pipeline to deliver profitable growth, enable in-life customer growth, and promote data-driven decision-making across the business. The role covers all phases of the customer lifecycle and delivery across Vodacom Business divisions, subsidiaries, and external divisions.

Your responsibilities will include:

1. Strategy Formulation & Execution:
2. Commercial Operations
3. Define and translate organizational strategy into operational targets.
4. Create frameworks for pipeline management processes and tools.
5. Monitor, analyze, and intervene to optimize pipeline health, identify trends and risks.
6. Collaborate with sales leadership for accurate forecasting and pipeline conversion.
7. Implement governance around sales administration for efficiency and accuracy.
8. Lead bid management processes, strategies, and best practices.
9. Develop pricing strategies to maximize profitability.
10. Establish a win-loss analysis program.

1. In-Life Operations:
2. Ensure governance for contractual compliance and risk mitigation.
3. Improve order fulfillment for timely, accurate delivery and customer satisfaction.
4. Manage customer escalations and develop loyalty programs.
5. Monitor customer satisfaction and identify improvement opportunities.

1. Business Performance:
2. Oversee sales system enablement and develop fair commissions policies.
3. Drive customer segmentation and establish sales targets and metrics.
4. Report on sales performance and develop dashboards.
5. Manage customer lifecycle activities to enhance retention, activity, NPS, and revenue.

1. Commercial Management:
2. Ensure compelling bids and proposals, and error-free, comprehensive contracts.

1. Delivery Management:
2. Lead delivery across product lines and manage stakeholder relationships for timely delivery.
3. Collaborate on large-scale technology projects and oversee order fulfillment processes.

1. Budget Management:
2. Control costs, monitor expenditure, and improve efficiency.
3. Manage financials, report variances, and implement remedial actions.

1. Stakeholder Management:
2. Partner with sales to optimize margins and customer experience.
3. Build and maintain relationships with internal and external stakeholders.
4. Manage key account relationships and ensure high service delivery standards.

1. Delivering through People:
2. Lead and develop the team, promote knowledge sharing, and foster a high-performance culture.
3. Implement skills development, performance management, and engagement initiatives.

The ideal candidate will have:

• B Degree in Business Administration, Finance, or related field; postgraduate qualifications/MBA preferred.
• 10+ years’ sales experience in telecommunications or technology sectors, with proven success in operations, commercial management, and sales cycle management.
• Experience with CRM and ERP systems.

Technical Competencies:

• Strategic thinking, solution selling, understanding of customer’s business and industry, P&L management, and experience in multinational matrix organizations.

Behavioral Competencies:

• Customer focus, accountability, collaboration, resilience, flexibility, people management, and organizational savvy.

Closing date for applications: 16 July 2025 .

The role is based at Vodacom, Midrand Campus .

Our employment practices promote diversity and inclusion, and we encourage applicants with disabilities to apply.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025

The Managing Executive, Business Operations, is a strategic leader responsible for driving operational excellence, commercial effectiveness and overall delivery across the Vodacom business back office functions. This role oversees the critical processes that support the sales cycle, in-life operations, and business performance, ensuring efficiency, accuracy, and alignment with the company's growth objectives. The incumbent will be a key driver of maintaining the health and quality of the sales pipeline to deliver profitable growth, enabling the in-life growth of customers and empowering data-driven decision-making across the business. The incumbent is in charge of the pre-contract, during contract and post contract phases of the customer life cycle. The overall responsibility for delivery across the Vodacom Business divisions, Subsidiaries and divisions outside Vodacom Business, sits here.

1. Strategy Formulation & Execution:

• Commercial Operations
  
  • Define and translate the organisational strategy into meaningful operational targets.
  • Create the strategy and frameworks for robust pipeline management processes and tools
  • Guide the team in monitoring, analysing and intervening to optimise pipeline health, identifying trends and potential risks
  • Collaborate with sales leadership to ensure accurate forecasting and pipeline conversion
  • Define and implement the right governance around sales administration functions, to ensure efficient and accurate processing of sales
  • Lead and continuously improve the bid management process through the appropriate strategies and best practices
  • Develop and lead pricing strategies and deal structures that maximize profitability
  • Establish and maintain a comprehensive win-loss analysis program

• In-Life Operations
  
  • Ensure governance to maintain compliance with contractual obligations and mitigate risks
  • Lead and continuously improve the order fulfilment process, ensuring timely and accurate delivery of products and services and uplifting customer satisfaction
  • Lead and solve the relevant customer escalations
  • Develop and oversee programs to enhance customer value and loyalty
  • Ensure the continuous monitoring of customer satisfaction and identify opportunities for improvement

• Business Performance
  
  • Oversee the system enablement of the sales team
  • Develop and maintain a fair and effective commissions policy
  • Develop and drive customer segmentation strategies to optimize sales and marketing efforts
  • Define the frameworks to establish and monitor sales targets and performance metrics
  • Ensure regular reports on sales performance and identify areas for improvement
  • Develop and maintain a strategy to provide comprehensive business performance reports and dashboards
  • Develop and oversee the customer intelligence strategy
  • Oversee the management of all customer lifecycle steps: customer engagement & communication, campaign execution & optimisation, customer proposition & offer modelling; with the primary objective to maintain, develop and increase retention, activity rates, NPS and revenue through targeted initiatives.

• Commercial Management
  • Oversee and ensure customer bids and proposals are compelling, market competitive commercial solutions. Ensuring conformance to the defined governance processes and timeous delivery.
  • Oversee and ensure customer contracts are error free, watertight and covers business risk exposure and are delivered in a timely manner

• Delivery Management
  
  • Leads delivery across Vodacom Business and Subsidiaries on multiple product lines, and manages stakeholders to ensure on time delivery by upholding contractual obligations
  • Collaborates with Sales to ensure customer success across Vodacom Business in the delivery of large scale, complex technology projects to key customers
  • Oversees the order fulfilment process to ensure timely and accurate processing of customer orders, including product delivery, service activation and billing set-up

2. Budget Management

• Manage financials and associated controls for effective cost control.
• Rigorously monitor expenditure against approve budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
• Effectively manage the function and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within the respective span of control
• Assess expenditure and resolve gaps
• Review and authorize payments in line with approved budget and policy and submit for final processing
• Ensure identification, implementation and development of processes to optimise cost efficiency

3. Stakeholder Management

• Partner with Sales to continuously optimise margins and customer experience.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
• Manage the multiple internal & external stakeholders across the landscape
• Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard.

4. Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

• B Degree in Business Administration, Finance, or a related field;
• Postgraduate qualifications/MBA (Desirable)
• 10+ years’ sales experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
  
  • Managing backoffice operations, commercial management, or a related field, preferably in the technology industry
  • Proven track record of driving operational excellence and commercial effectiveness
  • Strong understanding of sales cycle management, contract management, and order management
  • Experience with CRM and ERP systems

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 16 July 2025.

The base location for this role is Vodacom, Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.