322 Front Desk jobs in South Africa

NURA South Africa, a collaboration between Fujifilm, a global leader in cutting-edge intelligent imaging and medical technologies, and Dr Kutty's Healthcare, an institution with deep roots in the healthcare space, is seeking a professional and welcoming Front Desk Receptionist to join our team. Our mission is to create a culture of early screening, securing lives while delivering accessible and high-quality healthcare experiences infused with the warmth of Japanese hospitality. The Front Desk Receptionist will be the first point of contact for our guests, ensuring a seamless and positive experience through exceptional customer service, efficient administrative tasks, and a commitment to NURA’s standards of excellence. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for creating a warm and professional environment. Key Responsibilities

• Front Desk Management : Maintain a professional, organized, and welcoming reception area, ensuring it reflects NURA’s commitment to hospitality and excellence.
• Guest Welcome and Hospitality : Greet guests warmly upon arrival, creating a positive first impression, and offer refreshments such as tea, coffee, or juice to enhance their experience.
• Appointment Verification : Confirm guest appointments using NURA’s scheduling system, ensuring accuracy and resolving any discrepancies promptly.
• Guest Registration : Assist guests with the registration process, collecting necessary personal and medical information accurately and efficiently while maintaining a friendly demeanor.
• Billing and Payments : Process billing for screening services, provide clear explanations of charges, and handle payments in accordance with NURA’s financial policies.
• Consent Forms : Obtain and verify signed consent forms for health screenings, ensuring compliance with the Protection of Personal Information Act (POPIA) and NURAs protocols.
• Report Preparation : Print, bind, and organize final health screening reports for guests, ensuring accuracy, confidentiality, and professional presentation.
• NURA Wristband Fitting : Fit guests with NURA wristbands for identification during their visit, ensuring correct application and guest comfort.
• Administrative Support : Perform general administrative tasks, such as answering phone calls, responding to inquiries, and coordinating with clinical and guest relations teams to ensure a seamless guest experience.
• Compliance and Confidentiality : Adhere to POPIA and NURA’s policies to protect guest data and maintain confidentiality in all interactions and documentation. Qualifications Education : o National Senior Certificate (Matric) or equivalent. o A diploma or certificate in Office Administration, Hospitality, or a related field is advantageous but not mandatory. Experience : o Minimum of 1–2 years of experience in a front desk, reception, or customer service role, preferably in a healthcare, hospitality, or diagnostic setting. o Experience with billing, appointment scheduling, or handling confidential information is an advantage. Skills :
• Excellent verbal and written communication skills to interact with guests professionally and empathetically.
• Strong organizational and multitasking skills to manage multiple front desk tasks efficiently.
• Proficiency in Microsoft Office (e.g., Word, Excel) and experience with scheduling or billing software (training provided for NURA’s systems).
• Basic numerical skills for accurate billing and payment processing.

We are seeking a motivated and organized individual to join our team as a Front Desk Assistant in the Administrative & Fleet Management department in Cape Town. This role is vital in ensuring the smooth operation of front desk responsibilities and providing support to our administrative and fleet teams.

Key Responsibilities :

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate personnel.
• Maintain front desk area, ensuring it is tidy and presentable.
• Manage incoming and outgoing correspondence.
• Provide administrative support such as data entry, filing, and scheduling.
• Assist with coordination and documentation of fleet management tasks.
• Monitor and track vehicle usage, maintenance schedules, and logs.
• Support procurement and inventory of office and vehicle supplies.
• Assist in organizing meetings, preparing agendas, and taking minutes.

Qualifications :

• High school diploma or equivalent; additional certification in Office Management or related field is a plus.
• Proven experience in a front desk or administrative role preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with fleet management systems is an asset.
• Must have a drivers license.

Working Conditions :

• Full-time position, Monday to Friday with every 4th weekend working.
• Office-based role with occasional travel for fleet-related tasks.
• Professional and collaborative work environment.

Duties & Responsibilities

Operational Delivery

• Review visitor and client arrivals for the day to arriving, departing and in-house guest by providing accurate and timely information and services
• Responds in a professional and courteous manner
• Attend to special arrival and meeting room requirements
• Provide information about amenities, area and venues
• Anticipate client needs and build rapport with clients
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
• Offer assistance with meeting room technical requirements.
• Report client feedback to the Helpdesk and revert to clients and visitors with resolution
• Escalate unresolved complaints to the Manager when necessary
• Report any building maintenance to the TFS call centre daily.
• Ensure compliance with health and quality standards
• Ensure all meeting rooms are set up as required by the client.
• Conduct daily inspections to ensure that all chairs are in place, meeting room is clean and cables are tidy.
• Test AC and VC equipment prior to use.
• Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
• Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available.
• Sign Condeco panels in and out as and when required.
• Ensure that rooms are cleared and tidied after each meeting.
• Ensure that tables are cleared and chairs are aligned after each meeting.
• Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
• Report and hand in any lost property found in meeting rooms to security.
  
  

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
• Keep up to date with business objectives within the environment
• Provide advice on general changes and compliance within the workplace management framework when required
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all customer queries timeously or escalate when necessary
• Follow up and follow through on all queries timeously
• Manage conflict
• Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.
  
  

• Prepare all weekly/monthly reporting within set timeframes for submission to your manager
• Update and maintain all relevant records
• Compile and prepare stats as and when required by your manager
  
  

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.
  
  

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Proven experience as a Concierge
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Hospitality and customer centric focus.
• Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
• Resilience: ability to cope with setbacks.
• Ability to work unsupervised.
• Self-disciplined, motivated, energetic self –starter with an exemplary work ethos.
• Capability to interact with both internal and external customers at all levels.
• Ability to maintain confidentiality.
• Attention to detail with a methodical and structural approach.
• Results focussed and professionalism
• Ability to multitask
• Ability to follow established procedures.
• Ability to work under pressure.
• Project a professional and competent image at all times when on duty.
• Ability to resolve conflict.
• Ability to work under pressure.
• Ability to deliver high quality customer service consistently.
  
  

• Grade 12 (non-negotiable) plus….
• Computer literacy
• 2-3 years frontline hotel/customer service experience
• Minimum 3 years’ experience as a Receptionist in a hospitality environment