1,564 Hospitality jobs in South Africa

Customer Service Experience Lead (Hospitality)

Centurion, Gauteng Dante Personnel

Posted 12 days ago

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Job Description

Minimum requirements:
  • Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field
  • 5+ years experience in national training, customer experience, or service excellence roles
  • Lead, inspire, and manage a national team of 8 training and service professionals
  • Align team objectives with business strategy and EXCO directives
  • Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching
  • Foster collaboration between regional trainers, managers, and support teams to ensure consistency
  • Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats
  • Conduct gap analyses to identify training needs and implement new programs
  • Enhance existing manuals, SOPs, and develop e-learning and blended training solutions
  • Provide coaching support for managers and leaders to reinforce service standards
  • Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL
  • Lead the national complaints and customer feedback program, ensuring timely resolution
  • Identify trends and design training or service improvements to address recurring issues
  • Develop service recovery strategies that build loyalty and protect brand reputation
  • Promote a customer-first culture that permeates every store
  • Partner with cross-functional teams to create and deliver customer experience initiatives
  • Implement service audits and mystery shopper programs to monitor quality
  • Launch reward and recognition programs tied to service excellence KPIs
  • Benchmark against global service standards to drive continuous improvement
  • Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics
  • Present insights, gap analyses, and improvement recommendations at board level
  • Manage the national service training budget and ensure cost-effective implementation
  • Ensure consistent rollout of training and service initiatives nationwide

Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
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Customer Service Experience Lead (Hospitality)

Centurion, Gauteng

Posted today

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Job Description

Minimum requirements: Bachelors Degree or Diploma in Customer Service, HR, Hospitality, or related field 5 years experience in national training, customer experience, or service excellence roles Lead, inspire, and manage a national team of 8 training and service professionals Align team objectives with business strategy and EXCO directives Ensure training initiatives are filtered into stores effectively through workshops, digital platforms, and in-store coaching Foster collaboration between regional trainers, managers, and support teams to ensure consistency Design and execute national training strategies across all Woolworths Café, Cart and Cart Plus formats Conduct gap analyses to identify training needs and implement new programs Enhance existing manuals, SOPs, and develop e-learning and blended training solutions Provide coaching support for managers and leaders to reinforce service standards Ensure compliance with the Employment Equity Act, Skills Development Act, WSP, ATR, and SDL Lead the national complaints and customer feedback program, ensuring timely resolution Identify trends and design training or service improvements to address recurring issues Develop service recovery strategies that build loyalty and protect brand reputation Promote a customer-first culture that permeates every store Partner with cross-functional teams to create and deliver customer experience initiatives Implement service audits and mystery shopper programs to monitor quality Launch reward and recognition programs tied to service excellence KPIs Benchmark against global service standards to drive continuous improvement Report directly to the EXCO on training outcomes, KPIs, and customer experience metrics Present insights, gap analyses, and improvement recommendations at board level Manage the national service training budget and ensure cost-effective implementation Ensure consistent rollout of training and service initiatives nationwide Consultant: Vonne Scholtz - Dante Personnel Pretoria Silver Lakes
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Hospitality Professional

East London, Eastern Cape Profile Personnel

Posted today

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Job Description

Hospitality Professional required for a renowned establishment based in East London

Key Responsibilities
  • Deliver outstanding customer service across front-of-house, guest relations, or food and beverage departments
  • Manage guest requests, resolve complaints efficiently, and ensure memorable experiences
  • Uphold high standards of cleanliness, safety, and hospitality protocol
  • Coordinate with various departments to ensure seamless service and guest satisfaction
  • Assist with bookings, check-ins / check-outs, reservations, or event execution, depending on department placement
  • Maintain professional appearance and behavior in line with brand standards
  • Support team leadership with daily operations and staff mentoring where required
  • Stay informed about facility services, promotions, and local attractions to assist guests
Requirements
  • Grade 12 (essential)
  • Drivers license (essential)
  • Supervisory experience

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Architect ( Hospitality )

Johannesburg, Gauteng ExecutivePlacements.com - The JOB Portal

Posted 9 days ago

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Job Description

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  • Lead design processes from concept to construction.
  • Prepare and oversee architectural drawings, detailing, and visualisations.
  • Ensure deliverables for all project stages (from Inception to Close-Out) meet quality and design intent.
  • Coordinate with other disciplines (interior design, MEP, structural) for integrated solutions.

Architect (Hospitality)

Recruiter:

TalentLink

Job Ref:



Date posted:

Monday, July 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:

POSITION INFO:

Responsibilities

Architectural Design & Documentation

  • Lead design processes from concept to construction.
  • Prepare and oversee architectural drawings, detailing, and visualisations.
  • Ensure deliverables for all project stages (from Inception to Close-Out) meet quality and design intent.
  • Coordinate with other disciplines (interior design, MEP, structural) for integrated solutions.

Project Management

  • Manage project timelines, deliverables, and budgets.
  • Track progress and report on milestones.
  • Communicate risks or design challenges to relevant stakeholders.
  • Attend and chair internal and external meetings, including site visits and coordination sessions.

Team Leadership

  • Supervise architectural teams and allocate tasks.
  • Review work for accuracy, consistency, and compliance with standards.
  • Mentor junior staff and contribute to skills development within the team.

Construction Support

  • Review shop drawings and approve design intent compliance.
  • Provide technical support and clarifications during construction.
  • Conduct site inspections and issue field observation reports.
  • Prepare and issue revised drawings and site instructions as needed.

Client and Consultant Liaison

  • Maintain effective communication with clients, consultants, and vendors.
  • Coordinate project information and ensure timely issue of documents.
  • Manage client expectations and ensure workflow transparency.

Quality Control & Governance

  • Adhere to internal standards, policies, and design protocols.
  • Maintain organised project documentation and registers.
  • Ensure alignment with architectural regulations and construction standards.

Financial Oversight

  • Report on project budgets and manage cost implications.
  • Implement cost-saving measures without compromising design.
  • Track vendor costs and manage approvals for outsourced services.

Continuous Improvement

  • Engage in ongoing research and learning in architecture, sustainability, and hospitality design trends.
  • Contribute to BIM execution plans and optimise digital workflows.
  • Support innovation and the implementation of new technologies.

Requirements

Education & Qualifications

  • Master’s Degree in Architecture or Architectural equivalent.
  • Grade 12 certificate or equivalent (NQF Level 4).
  • Registered or eligible for registration with relevant professional bodies.

Experience

  • Minimum 5 years of relevant post-qualification experience.
  • Experience in leading projects and managing multidisciplinary teams.
  • Proven track record of working across all architectural project stages.

Technical Skills

  • Proficiency in Autodesk Revit and BIM workflows.
  • Competent in Adobe Creative Suite and 3D visualisation tools.
  • Strong understanding of construction methodologies and detailing.

Soft Skills

  • Strong communication, coordination, and leadership abilities.
  • High attention to detail and quality.
  • Ability to manage multiple projects simultaneously.
  • Strong time management and independent working capability.

Language & Legal

  • Proficiency in English (Spanish an advantage).
  • Passed credit and criminal checks.
  • South African citizen or valid work permit holder.

Other Requirements

  • Willingness to work overtime to meet deadlines when needed.
  • Strong commitment to ethics, professionalism, and team collaboration.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Design, Art/Creative, and Information Technology
  • Industries Advertising Services

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Hospitality Assistant

Durban, KwaZulu Natal Hollywoodbets

Posted 2 days ago

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Job Description

Job title : Hospitality Assistant

Job Location : KwaZulu-Natal, Durban

Deadline : October 30, 2025

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Responsibilities
  • Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
  • We have amazing opportunities for a Hospitality Assistant to be based in Durban, KwaZulu - Natal . Do you think you have what it takes to be our newest Purple Star?
  • The successful candidate will be responsible responsible for the bar service and stock reporting working at all hospitality events with clients and team in the company suites. The Hospitality Assistant runs all daily bar and catering activities together with the Hospitality coordinators in the suites and oversees suppliers and team working in the suite.
  • Hospitality Assistant need to have good understanding of stock take and reporting and bar service and catering skills. The Hospitality Assistant will be responsible for all pre- and post-event reporting and stocktaking reports.
You Bring
  • Valid driver’s license
  • 2-3 years proven experience in bar service and food & beverage service
  • 2-3 years in event industry / stadium suites
What You’ll Do For The Brand
  • Remain fully informed with industry norms, restrictions and standards to ensure initiatives are compliant.
  • Working at events with clients and team in hospitality suites of all sporting events.
  • Provide support to the Hospitality Coordinators.
  • Weekly reporting on all events.
  • Manage events and ensure everything runs smoothly, responsible for team working events.
  • Expenditure control.
  • Stock Ordering and Stock Control in venues.
  • Working in Bar area - serving clients, stock take and stock ordering.
  • To manage and build relationships with internal and external suppliers.
  • To work closely with leaders in the business to develop new initiatives and enhance existing activities.
  • Create and set out proper hospitality procedures.
  • Ensure the health and safety are strictly adhered to.
  • Obtain quotes, set up budgets and adjust when necessary. Record every expense for the event.
  • Work with the various departments to achieve objectives.
  • Drive attendance to the event.
  • Analyse the event performance and give detailed feedback.
  • Prepare all events in advance and maintain an annual events calendar.
  • Ensure set up and coordination of the event runs smoothly.
  • Available to work flexible hours due to events happening after hours and on weekends.
  • Available to travel as company is national.
  • Maintain a high level of energy for all events.
  • Conduct market research and ensure the target market that event reaches are understood.
  • Manage multiple projects at one time.

Apply Before 10 / 25 / 2025

Hospitality / Hotel / Restaurant jobs

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Hospitality Manager

Hoedspruit, Limpopo Wild Dreams Hospitality

Posted 3 days ago

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Job Description

Overview

This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments.

Candidate Qualifications
  • Diploma in Hospitality or Lodge Management
  • 3-5 years experience in a 5-star boutique lodge or Big 5 reserve
  • Strong beverage knowledge
  • Proven administrative and stock control skills
  • Experience in purchasing, stock management systems, and conducting stocktakes
  • Hospitality and service training experience
  • Valid Code 8 Drivers License and own vehicle
  • Proficiency in stock control and beverage management
  • Basic accounting and analytical skills
  • High attention to detail and organizational ability
  • Computer literacy (PAN knowledge is a plus)
Candidate Responsibilities
  • Deliver personalized, world-class guest interactions
  • Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
  • Build rapport with guests and foster repeat visits
  • Lead the Guest Delight team with a focus on warmth, care, and attention to detail
  • Collaborate with food service teams to exceed expectations
  • Oversee beverage stock control systems and purchasing
  • Monitor stock levels, expiry dates, and reconcile usage vs sales
  • Manage storerooms, fridges, and cellar readiness
  • Conduct monthly stocktakes and meet sales targets
  • Handle weekly administration, invoices, and GRVs

Live-in position with meals, pension fund, and structured leave cycle (21 days on, 7 days off)

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Hospitality Housekeeper

Addo, Eastern Cape Staff Solutions Recruitment

Posted 6 days ago

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Job Description

Our client, a well-established 4-star lodge located in the Addo area, is looking for a dedicated and dependable Housekeeper to join their team.
Requirements:
  • Previous experience in the hospitality industry is advantageous
  • Honest, reliable, and hardworking
  • Strong team player with a positive attitude
  • Attention to detail and commitment to cleanliness
Please Note:
This position does not include onsite accommodation . However, daily transport will be provided from Addo to the lodge .
If you meet the above criteria and are passionate about maintaining high standards in hospitality, we encourage you to apply.
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Hospitality Manager

Hoedspruit, Limpopo Wild Dreams Hospitality

Posted 27 days ago

Job Viewed

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Job Description

This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments.

Candidate Requirements:
  • Diploma in Hospitality or Lodge Management
  • 3 5 years experience in a 5-star boutique lodge or Big 5 reserve
  • Strong beverage knowledge
  • Proven administrative and stock control skills
  • Experience in purchasing, stock management systems, and conducting stocktakes
  • Hospitality and service training experience
  • Valid Code 8 Drivers License and own vehicle
  • Proficiency in stock control and beverage management
  • Basic accounting and analytical skills
  • High attention to detail and organizational ability
  • Computer literacy (PAN knowledge is a plus)

Candidate Responsibilities:
  • Deliver personalized, world-class guest interactions
  • Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
  • Build rapport with guests and foster repeat visits
  • Lead the Guest Delight team with a focus on warmth, care, and attention to detail
  • Collaborate with food service teams to exceed expectations
  • Oversee beverage stock control systems and purchasing
  • Monitor stock levels, expiry dates, and reconcile usage vs sales
  • Manage storerooms, fridges, and cellar readiness
  • Conduct monthly stocktakes and meet sales targets
  • Handle weekly administration, invoices, and GRVs

Live-in position with meals, pension fund, and structured leave cycle (21 days on, 7 days off)
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Hospitality Intern

R500000 - R600000 Y The Safari Social Club

Posted today

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Job Description

RELOCATION TO THE UNITED KINGDOM FOR 9 MONTHS. Working alongside the Founder of an events creation & management company. Currently rated in the top 10 in the UK on Trustpilot. Hospitality experience is preferred but not essential. This job is for a relocation to the UK for at least 9 months, therefore you will need to have a valid passport and or a right to work in the United Kingdom.

Your role will include:

-Event coordinating (leading teams, doing service)

-Setting up of luxury stretch tents, food prep, bar service

-Managing kitchen dairies, ensuring all health and safety protocols are followed

-Driving to and from events

Job Types: Full-time, Learnership, Internship

Contract length: 12 months

Pay: R500 000,00 - R600 000,00 per year

Work Location: In person

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Hospitality Coordinator

Constantia, Western Cape R40000 - R60000 Y TOTALCARE

Posted today

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Job Description

Company Description

TOTALCARE Living offers the comfort and sophistication of a hotel, combined with the care and attention of private, specialized nursing. We provide fully equipped assisted living and high care frail care facilities to ensure the well-being and comfort of our residents.

TOTALCARE is seeking a friendly, caring, compassionate, and administratively strong individual to join our Constantia team in the capacity of the Hospitality Coordinator. This position is responsible for, but not limited to:

  • Coordinates and monitors the daily function of the care support departments.
  • Attends to and queries requests via phone and email.
  • Manages effective and efficient stock control systems with the assistance of the supervisors and assistants
  • Identifies and addresses maintenance concerns of the premises, building, and equipment
  • Monitors and ensures the cleanliness and tidiness of the entire facility and all equipment.
  • Arranges, attends, and constructively participates in facility, staff, family and centralised function meetings
  • Monitors and enforces staff adherence to policies and procedures.
  • Checks the implementation of staff duty delegation and task allocation, and maintains accurate and updated employee records
  • Coordinates the preparation of new admissions' rooms and ensures all associated documents are completed and kept up to date.
  • Prepares resident charge sheets, verifies them with the NSM, submits them to the accountant, and addresses account queries
  • Signs off on and submits head office reports accurately and timeously (including daily and monthly reports) and checks that all compulsory care reports are fully completed and uploaded to head office timeously

Position requirements:

  • Driver's license
  • 3 years Hospitality and/or healthcare experience
  • English and Afrikaans proficiency
  • Creative ability to initiate and implement activity ideas.
  • Caring and compassionate nature.

Working Hours:

195 hours per Month.

Monday - Friday role with one weekend per month as per operaitonal requirements

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