Didn't find the right job?

Get expert career advice to help you find the ideal role and improve your job search strategy.

158 Customer Service jobs in Gauteng

Customer Service

Johannesburg, Gauteng Dream Team Affiliates

Posted 18 days ago

Tap Again To Close

Job Description

At least 2 years of experience in a Customer Service Agent role
Ability and willingness to work shift work

Overview & Purpose

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

Key Responsibilities:

Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Experience within Customer Service.
Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
Fluent English – both written and spoken.
Proven planning and organisational skills.
Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
Strong passion for customer service and creating lasting relationships with players
Ability to stay informed about industry trends and competitors
Energetic, dynamic, and enthusiastic about providing excellent service
Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

Person Specification:

The ideal candidate will be a self-motivated energetic individual
Requires a target driven individual
Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
Innovation and ability to think “outside the box”
Strong work ethic
Ability to thrive in a fast-paced environment and value attention to detail
Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
FUN and high energy!

Reporting:

Managerially Accountable to: Customer Service Manager and CS Team Leads

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Johannesburg, Gauteng Concentrix Limited Company

Posted today

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at Concentrix Limited Company

Job Description

salary of R9,524.

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund

What You Will Do In This Role

Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.

Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg

Language Requirements

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply NowSeniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix Limited Company by 2x

Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 5 hours ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Service Consultant - Talent Pool | Johannesburg

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 3 days ago

Outbound Relationship Manager(Customer Service)

Johannesburg Metropolitan Area 8 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 3 months ago

Graduate Opportunity - Client Service Consultant: Communication

Rand West City, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 18 hours ago

Service Planner Global Grade 09 Readvertised

Boksburg, Gauteng, South Africa 4 weeks ago

Soweto, Gauteng, South Africa 3 months ago

Customer Engagement Consultant (Somali Speaking) Service Planner Global Grade 09 Readvertised

Boksburg, Gauteng, South Africa 3 days ago

Boksburg, Gauteng, South Africa 42 minutes ago

Sandton, Gauteng, South Africa 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Johannesburg, Gauteng Webhelp Enterprise

Posted today

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Job Description

salary of R9,524.

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund

What You Will Do In This Role

Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Webhelp Enterprise by 2x

Get notified about new Customer Service Representative jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 39 minutes ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Service Consultant - Talent Pool | Johannesburg

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 1 day ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Outbound Relationship Manager(Customer Service)

Sandton, Gauteng, South Africa 3 days ago

Johannesburg Metropolitan Area 4 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Graduate Opportunity - Client Service Consultant: Communication

Rand West City, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 14 hours ago

Service Planner Global Grade 09 Readvertised

Boksburg, Gauteng, South Africa 4 weeks ago

Customer Engagement Consultant (Somali Speaking) Service Planner Global Grade 09 Readvertised

Boksburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 2 hours ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 2 hours ago

Soweto, Gauteng, South Africa 2 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Johannesburg, Gauteng Metrofile

Posted today

Tap Again To Close

Job Description

ROLE PURPOSE

To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
Captures and maintains accurate client information on the Metrofile system.
Extracts service data from the system for the sales teams for sales and services purposes.
Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
Accurately files client contracts and related information on an ongoing basis.
Conduct telesales activities for Category D & T clients.

MINIMUM QUALIFICATIONS, EXPERIENCE And KNOWLEDGE

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
Bachelor’s Degree preferred
At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
Must have experience with capturing orders onto a database system
Excellent command of the English language
Strong Excel skills
Must have excellent communication and interpersonal skills
Must be customer focused
Must pay attention to detail
Must be a team player
Must be able to work independently and adhere to deadlines and strict turnaround times
Must have business acumen and be able to communicate at all levels
Must be professional at all times
Must be highly computer literate
Demonstrate excellent organisational and problem-solving skills

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Other
Industries Information Services

Referrals increase your chances of interviewing at Metrofile by 2x

Get notified about new Customer Service Administrator jobs in Johannesburg, Gauteng, South Africa .

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Service Consultant - Talent Pool | Johannesburg

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Brakpan, Gauteng, South Africa 1 week ago

Outbound Relationship Manager(Customer Service)

Sandton, Gauteng, South Africa 3 days ago

Johannesburg Metropolitan Area 10 hours ago

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 5 hours ago

Johannesburg, Gauteng, South Africa 3 days ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 2 months ago

Johannesburg, Gauteng, South Africa 3 months ago

Graduate Opportunity - Client Service Consultant: Communication

Rand West City, Gauteng, South Africa 1 week ago

Sandton, Gauteng, South Africa 20 hours ago

Boksburg, Gauteng, South Africa 2 hours ago

Service Planner Global Grade 09 Readvertised

Boksburg, Gauteng, South Africa 4 weeks ago

Soweto, Gauteng, South Africa 3 months ago

Customer Engagement Consultant (Somali Speaking) Service Planner Global Grade 09 Readvertised

Boksburg, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Johannesburg, Gauteng Facilities Management Company

Posted today

Tap Again To Close

Job Description

Direct message the job poster from Facilities Management Company

MD - Verve Global Recruitment at Verve Global Recruitment

About the Company : A leading facilities management company that provides a wide range of services for corporate, commercial, and retail clients throughout South Africa has an exciting opportunity for a dedicated and meticulous Client Service Specialist to join their team.

About the Role : As a dedicated and meticulous Client Services Specialist, you will be responsible for delivering exceptional client support and administration. This pivotal role is the first point of contact for new clients, ensuring a smooth and positive onboarding experience. The role entails a wide range of administrative and client-facing tasks, acting as a crucial link between clients and various internal departments.

Responsibilities :

Client Onboarding and Management : Process new client applications, set up accounts, and conduct welcome orientations. You'll manage client profiles, ensuring all data is accurate, secure, and up to date across all systems, and also handle the termination of client contracts.
Daily Client Support : Serve as the primary contact for client inquiries, requests, and concerns. You'll process orders and transactions, schedule bookings, and prepare materials for client meetings.
Administrative and Data Management : Manage both physical and digital files, capture all client-related data, and draft essential communications like letters and emails. You'll also be responsible for organizing and filing financial documents.
Collaboration and Problem-Solving : Work closely with other departments and support client relationship managers. You'll proactively identify potential issues and address client complaints efficiently to ensure a high level of satisfaction.

Qualifications :

Proven experience in a client-facing or administrative role.
Proactive problem-solver.
Exceptional organizational skills and attention to detail.
Strong communication and interpersonal skills.
Proficiency in data entry and managing digital and physical files.
Ability to work independently and as part of a team.
A proactive attitude and the ability to solve problems effectively.

Required Skills :

Proven experience in a client-facing or administrative role.
Proactive problem-solver.
Exceptional organizational skills and attention to detail.
Strong communication and interpersonal skills.
Proficiency in data entry and managing digital and physical files.
Ability to work independently and as part of a team.
A proactive attitude and the ability to solve problems effectively.

Work Model: On-site - Monday to Friday

Office Location: Fourways - close to Lanseria Airport.

Work Hours: 07:00 to 16:00 OR 08:00 to 17:00 - depending on employee’s preference.

If you are a highly organized individual who thrives in a fast-paced environment and you’re committed to providing outstanding client service, we encourage you to apply.

Seniority level

Seniority level Associate

Employment type

Employment type Full-time

Job function

Job function Customer Service and Administrative
Industries Facilities Services

Referrals increase your chances of interviewing at Facilities Management Company by 2x

Get notified about new Customer Service Specialist jobs in Johannesburg Metropolitan Area .

Johannesburg, Gauteng, South Africa 5 hours ago

Kempton Park, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 5 days ago

Service Consultant - Talent Pool | Johannesburg

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Outbound Relationship Manager(Customer Service)

Johannesburg Metropolitan Area 8 hours ago

Sandton, Gauteng, South Africa 3 days ago

Kempton Park, Gauteng, South Africa 3 days ago

Sandton, Gauteng, South Africa 2 weeks ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 4 hours ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 days ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 months ago

Johannesburg, Gauteng, South Africa 2 months ago

Sandton, Gauteng, South Africa 18 hours ago

Soweto, Gauteng, South Africa 3 months ago

Customer Engagement Consultant (Somali Speaking)

Sandton, Gauteng, South Africa 6 days ago

City of Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 1 week ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Sandton, Gauteng Office Beacon South Africa

Posted 1 day ago

Tap Again To Close

Job Description

Ongoing Promo Training at Office Beacon – Apply Now!

We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.

We’re currently looking for:

Customer Service Representatives (CSR)

Sales Representatives

Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)

Account Managers

Essential Requirements for All Roles:

Minimum 12 months relevant work experience in the role you’re applying for
Knowledge of Slack, G-Suite, and Microsoft Office
South African Citizen with a valid South African ID
Must live within 40km of Sandton or Auckland Park
Reliable transport to the office (we provide one-way transport home )
Available to work USA hours : 3:00 PM – Midnight (on-site only)

Salary Range: R10,800 – R22,000 per month (depending on experience)

Previous payslip will be required

How to Apply:

Send a 1–2 minute video introducing yourself along with your CV to .

Your application will be assessed based on your video .

If your video is too large, upload it to Google Drive and share the link in your email.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Johannesburg, Gauteng Concentrix Limited Company

Posted 1 day ago

Tap Again To Close

Job Description

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund

What You Will Do In This Role

Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

This advertiser has chosen not to accept applicants from your region.

Be The First To Know

About the latest Customer service Jobs in Gauteng !

Set Email Alert:

Enter your email

Job title

Location

Customer Service Administrator

Gauteng, Gauteng Metrofile Holdings Ltd

Posted 2 days ago

Tap Again To Close

Job Description

ROLE PURPOSE

To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
Captures and maintains accurate client information on the Metrofile system.
Extracts service data from the system for the sales teams for sales and services purposes.
Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
Accurately files client contracts and related information on an ongoing basis.
Conduct telesales activities for Category D & T clients.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
Bachelor’s Degree preferred
At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
Must have experience with capturing orders onto a database system
Excellent command of the English language
Strong Excel skills
Must have excellent communication and interpersonal skills
Must be customer focused
Must pay attention to detail
Must be a team player
Must be able to work independently and adhere to deadlines and strict turnaround times
Must have business acumen and be able to communicate at all levels
Must be professional at all times
Must be highly computer literate
Demonstrate excellent organisational and problem-solving skills

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Consultant

Johannesburg, Gauteng CallForce

Posted 3 days ago

Tap Again To Close

Job Description

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc.) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities :

Drive significant growth and profitability in the context of cost management.
Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
Engage with customers professionally as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customer requests efficiently and effectively.
Resolve all customer queries within agreed timelines.
Build and maintain relationships with internal and external parties to support the business strategy.
Maintain expert knowledge of products, including pricing, application procedures, processing, and timelines, to achieve relevant product and service targets.
Provide efficient administrative support through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
Comply with governance standards in terms of legislative and audit requirements.
Track, control, and influence business activities to increase sales and service efficiencies.
Manage personal development to enhance competencies.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Gauteng, Gauteng TalentPop App

Posted 4 days ago

Tap Again To Close

Job Description

workfromhome

Join to apply for the Customer Service Representative role at TalentPop App

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

Annual performance-based increases
Paid time off
Health and dental insurance or a monthly health stipend
Holiday bonuses
Permanent work-from-home setup
Opportunities for career advancement as we continue to grow

Responsibilities

Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
Assist Customers: Support customers with orders, shipping, product details, and returns.
Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

Proficiency in English (both written and verbal)
At least 1 year of customer service experience
Experience with tools like Gorgias, Zendesk, or Shopify is a plus
Excellent problem-solving and communication skills
Adaptable and solutions-oriented mindset

Technical Requirements

Personally owned PC or laptop with an i5 processor or equivalent
Minimum of 15 Mbps for both upload and download internet speed

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Johannesburg, Gauteng, South Africa 5 hours ago

Soweto, Gauteng, South Africa 5 hours ago

Johannesburg, Gauteng, South Africa 1 week ago

Sr. Channel Account Manager (Voice Compliance & SaaS Solutions)

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa ZAR22,000.00-ZAR27,000.00 4 months ago

Kempton Park, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa $600.00-$00.00 2 months ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 1 month ago

Virtual Administrative Assistant – Cross-Functional Team Support

Johannesburg, Gauteng, South Africa $6 0.00- 800.00 1 month ago

Johannesburg, Gauteng, South Africa 600.00- 800.00 2 months ago

City of Johannesburg, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Industry

View All Customer Service Jobs View All Jobs in Gauteng

Menu

Search Suggestions

Recent Searches

Popular Searches

Location Suggestions

Popular Locations

Nearby Locations

Other Jobs Near Me

Industry

158 Customer Service jobs in Gauteng

Customer Service

Job Description

Customer Service Representative

Job Description

Customer Service Representative

Job Description

Customer Service Administrator

Job Description

Customer Service Specialist

Job Description

Customer Service Representative

Job Description

Customer Service Representative

Job Description

Be The First To Know

Customer Service Administrator

Job Description

Customer Service Consultant

Job Description

Customer Service Representative

Job Description

Nearby Locations

Other Jobs Near Me

Industry