41 Customer Service Representatives jobs in Gauteng

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
13 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Company Description

HelloNova is a level 1 BEE company based in Sandton, revolutionizing the debt collection industry through innovative technology and strategic integration. The company combines complementary strengths to drive growth and efficiency for its clients.

Role Description

This is a full-time on-site role for a Call Center Representative at HelloNova Debt Recovery in
Sandton
. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy.

Qualifications

• Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills
• Customer Support and Computer Literacy
• Excellent communication skills
• Ability to work in a fast-paced environment
• Previous experience in a call center or customer service role is a plus
• High school diploma or equivalent

Work Location:
Midrand, Johannesburg

Employment Type:
Contract-based (6 months)

Shift Work:
12-hour shifts (Day: 06:00–18:00 | Night: 18:00–06:00)

NOTE:
This role is well-suited to early-career professionals or recent matriculants looking to grow in a dynamic environment.

Role Overview:

Geotab Africa, a leading provider of advanced telematics and fleet management solutions, is looking for a Call Centre Operator to be based in our offices in Midrand, Johannesburg.

This role is central to our operations, especially in critical events such as vehicle losses, thefts, or hijackings. The Call Centre Operator is the first point of contact and plays a vital role in coordinating the appropriate response and support.

Key Responsibilities:

• Professionally handle all incoming calls via telephone or communication platforms.
• Assess and log incidents such as vehicle theft, loss, hijacking, or general service complaints.
• Dispatch resources in recovery situations and assist in coordinating response efforts.
• Inform the Control Room Supervisor of any situation that requires additional attention or support.
• Maintain accurate records of all calls and ensure they are updated on the provided system.
• Ensure all new or unresolved matters are properly handed over during shift changes.
• Be prepared to work overtime as needed to ensure uninterrupted operations.

Requirements:

• Minimum qualification: Matric (Grade 12).
• Excellent verbal and written communication skills.
• Strong sense of urgency and the ability to stay calm under pressure.
• Good problem-solving skills and the ability to think on your feet.
• Reliable, accountable, and able to work independently and as part of a team.
• Comfortable working in high-pressure environments.

If you're passionate about customer service, thrive under pressure, and want to play a meaningful role in protecting assets and people on the road, we want to hear from you.

Geotab Africa is the regional reselling partner of Geotab Inc., the world's leading commercial telematics provider. We help businesses across Africa improve fleet efficiency, reduce costs, and enhance safety through data-driven insights. Our solutions connect vehicles to the cloud, turning real-time data into actionable intelligence for smarter decision-making.

The Call Centre Supervisor is responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery, operational efficiency, and high levels of customer satisfaction. This role involves mentoring and managing staff, coordinating vehicle recovery operations, driving revenue opportunities within the department, and contributing to the strategic direction of the call centre function.

Key Duties & Responsibilities

Team Management & Mentorship

• Lead, mentor, and motivate call centre agents to achieve performance targets.
• Provide ongoing training, guidance, and performance feedback.
• Hire, onboard, and develop new team members.

Operational Oversight

• Continuously improve call centre processes and efficiencies.
• Supervise and coordinate all vehicle recoveries, liaising with customers and relevant stakeholders.
• Oversee Bureau services, including preparation of client reports, post-incident reports, and issuance of compliance certificates.
• Manage insurance-related and device compliance accreditations, working with VESA and other industry bodies.
• Ensure daily checks are completed: notifications, OB book, shift handovers, test reference numbers, and vehicles not downloading (SVR and hosting).
• Coordinate ad hoc reporting and incident management, ensuring risks are logged and addressed.

Reporting & Analytics

• Compile and review daily, weekly, and monthly reports (recoveries, vehicles added to DB, road speeds validation, VESA certificates, exceptions analysis).
• Monitor key metrics such as customer satisfaction scores and exception trends.
• Provide insights and recommendations to improve operations and customer experience.

Revenue & Cost Management

• Identify and implement opportunities to generate additional revenue within the department.
• Manage cost centre elements, ensuring efficiency and budget adherence.

Job Requirements & Attributes

• Excellent telephone and written communication skills with professional etiquette.
• Strong listening skills and customer-first approach.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with web-based applications.
• Strong organisational and planning skills, with the ability to manage pressure and meet deadlines.
• Analytical mindset with attention to detail and accuracy.
• Ability to collaborate effectively within a team and across departments.
• Basic technical proficiency to adopt new tools and systems quickly.
• Willingness to work shifts, including after-hours when required.
• Accountability, empathy, and strong problem-solving ability.
• Numeracy and quoting skills.

Qualifications & Experience

• Grade 12 (Matric) is required.
• 3–5 years' experience in a call centre environment, preferably in fleet management, logistics, or telematics.
• Proven experience in supervising or leading a team.
• Tertiary qualification or management course will be advantageous.

Job Description

To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction

Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship

Must be knowledgeable on all aspects of the company products, processes and systems

Expected to manage and coach the team with constant real-time support in terms of query resolution

Hello Future Call Centre Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in FNB COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

Experience & Qualifications

• 2–3 years in fraud prevention, detection, or investigation.
• Experience in a call centre environment, preferably in financial services.
• Leadership experience (team development, coaching, mentoring).
• Relevant certifications or training in Fraud Risk Management or Financial Crime.

Technical & Industry Knowledge

• Understanding of payment systems, digital banking, and eCommerce fraud.
• Familiarity with fraud detection tools and case management systems.
• Knowledge of regulatory frameworks (e.g., SABRIC guidelines, FAIS, NCA).

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with a focus on service quality.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you

FNB respects your privacy and will process the information you have provided to us in accordance with our privacy notice

This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

We're Hiring: Sales Team Leader – Call Center

Company: Exclusive Essentials

Location: Rosebank

Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)

Remuneration: R10,000 + Commission + Performance Bonus

Position Type: Full-Time

Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15–17 high-performing agents in our fast-paced call center environment.

Key Responsibilities

• Lead, manage, and support a team of 15–17 sales agents
• Monitor daily performance and ensure the team meets KPIs and sales targets
• Motivate and coach team members to exceed performance expectations
• Conduct regular team meetings, performance reviews, and one-on-one sessions
• Implement and manage Performance Improvement Plans (PIP) where necessary
• Analyze and report on team metrics, conversion rates, and individual performance
• Collaborate with QA, Training, and Operations for continuous improvement

Requirements

• Minimum 3+ years of experience in a sales team leader role within a call center
• Proven ability to drive sales performance and lead by example
• Strong analytical skills and comfort working with KPIs and metrics
• Familiarity with PIP processes and managing under-performance
• Excellent communication and leadership skills
• Target-driven with a passion for results and people development

What We Offer

• Competitive base salary of R10,000 + commission + bonus
• A results-focused and supportive team environment
• Career growth opportunities in a growing company

To apply, email your CV to:

Job Type: Full-time

Pay: From R10 000,00 per month

Work Location: In person

Lesaka Technologies is searching for a Customer Support Specialist to join our Adumo Payouts division. This role is perfect for a tech-savvy, service-driven professional who enjoys solving problems, maintaining system health, and ensuring that customers receive exceptional support and accurate solutions.

About the Role

The Customer Support Specialist will be responsible for managing client queries, ensuring compliance with SLAs, and supporting the smooth running of critical systems. You'll play a key role in analyzing issues, improving service quality, and maintaining accurate client and system data. This position blends customer engagement, administrative precision, and technical insight within a fast-paced fintech environment.

Key Responsibilities

• Execute all support and administrative processes as per SLAs, including logging quotes, load queries, and managing master accounts.
• Manage Salesforce (SF), SSWP, and Voucher Engine queries within required timeframes.
• Perform daily system health checks and escalate issues where necessary.
• Conduct root cause analysis and provide feedback and reports to line management.
• Resolve client portal queries promptly and professionally, monitoring tickets to ensure they remain within SLA.
• Maintain accurate and up-to-date client information on Salesforce.
• Onboard new customers and coordinate with Finance to ensure proper account setup and client code allocation.
• Process customer cases for card loading, issuing, and delivery instructions.
• Build and maintain strong relationships with clients through proactive communication and accurate, timely responses.
• Track activities and productivity in Salesforce and provide reports on quotes, calls, and case volumes.

Competencies

• Strong analytical and problem-solving ability
• Excellent written and verbal communication
• Customer-centric approach and commitment to service excellence
• Detail-oriented and organized with good time management
• Team player who thrives in a fast-paced environment
• Proficient in CRM systems (Salesforce experience advantageous)

Minimum Requirements

• IT Diploma (NQF Level 6) or equivalent qualification in Information Technology
• 3–5 years' experience in a Customer Support or Office Administration role
• At least 1 year of experience in IT support
• Experience using CRM systems (Salesforce preferred)