694 Customer Service Representatives jobs in Gauteng
Director, Client Services
Posted 2 days ago
Job Viewed
Job Description
Overview
Gaming :
Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Job Functions and Expectations :
Responsibilities- Leads a successful cross-disciplinary team (project management account management technical solutions and functional solutions) in the effective delivery of LNW products and services for an assigned group of clients.
- Produce service that provides a competitive edge and market differentiator for LNW's products and services.
- Understand client business functions casino operations requirements and objectives in relation to and in support of the client adoption and use of Light and Wonder products solutions and services.
- In partnership with the Corporate teams and business Unit Leaders the director will have a Responsibility to oversee the execution of L&W Systems financial forecast for assigned clients / region(s).
- Recognizes crisis and has strong crisis intervention skills.
- Ability to manage and prioritize multiple simultaneous client work-streams and requirements across multiple internal teams and team members.
- Champion client needs within the organization and work hand in hand with the Corporate teams to deliver success.
- Be influential and innovative internally and with their customers.
- Nurture and mature relationships with assigned clients. Make LNW a trusted partner and advisor. Create reference customers within LNW client base.
- Work closely with clients to ensure they are satisfied with LNW's products and services.
- Plan coordinate and manage the short and long term needs of multiple customers.
- Ensures team conducts relationship and project status meetings with both internal teams and external stakeholders from front-line employees to Sr. Management.
- Ensure projects within assigned client accounts are executed in adherence to internal requirements and processes aligned to client objectives with efficiency on-schedule and on-budget.
- Drive process adherence and strategic process improvement.
- Supports and manages their team in the following project execution and delivery related activities :
- Provides expertise in building planning and maintaining detailed project plans.
- Management of projects from inception to closure with adherence and tracking to client objectives project scope and goals schedule commitments and budget.
- Creating and maintaining detailed project plans planning and managing resources objectives schedules budget milestones and dependencies.
- Enforces discipline to required processes and documentation.
- Assists with organization of interdepartmental activities to ensure projects are completed on schedule and successfully delivered.
Education :
- Bachelors Degree in Business Engineering Computer Science related field or equivalent work experience.
Training and / or Experience :
- 7-10 years of project delivery project management services leadership engineering operations leadership experience.
- PMP certification is a plus.
Knowledge Skills and Abilities :
- Superior written and verbal communication skills.
- Excellent presentation skills.
- Strong interpersonal and listening skills.
- Disciplined highly organized and detail oriented.
- Ability to Multi-task and be effective in a fast-paced environment.
- Commitment to Teamwork.
- Customer-focused and highly driven.
- Intermediate knowledge of Microsoft Suite including MS Project Visio.
- Comprehensive knowledge of casino operations and Light and Wonder products.
- Ability to manage issues requiring problem resolution and conflict management.
- Ability to obtain gaming licenses in various jurisdictions
- Driver's license required
This position requires 50%-75% travel
Working ConditionsThe work conditions are representative and typical of similar jobs in comparable organizations
Light and Wonder Corporation and its affiliates (collectively LNW) are engaged in highly regulated gaming and lottery businesses. As a result certain LNW employees may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or order to ensure LNW complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees LNW requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with LNW (to the extent permitted by law) you shall be asked to consent to LNW conducting a due diligence / background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender sexual orientation veteran status or on the basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here : EEOC Poster .
Qualifications
Required Experience :
Director
Key Skills
- CCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & Export
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-LjbffrClient Services Director
Posted 3 days ago
Job Viewed
Job Description
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.
What You'll do:
Account Management:
- Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
- Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
- Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
- Manage client expectations, address concerns, and proactively resolve issues.
- Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
- Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
- Conduct regular performance reviews, identify training needs, and support the professional development of your team.
- Foster a culture of continuous improvement and knowledge sharing within the team.
- Develop and execute strategic account plans that align with client objectives and drive measurable results.
- Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
- Monitor account performance, track key metrics, and identify areas for improvement.
- Develop and present compelling proposals and presentations to clients.
- Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.
What You'll Need:
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- 2-3 years of experience as a Client Services Director within an agency setting.
- Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
- A strong track record of successfully managing and growing client accounts.
- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
- Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
- Strong leadership qualities, with the ability to motivate and inspire a team.
- Excellent project management skills and a keen eye for detail.
- Experience in developing and delivering successful new business pitches.
- A passion for delivering exceptional client service and exceeding expectations.
- Strong understanding of revenue and billing management
We offer a dynamic and collaborative environment where you can:
- Make a Real Impact: Shape the future of iconic brands.
- Grow Your Career: Unlock your full potential through ongoing learning and development.
- Be Part of Something Bigger: Join a global community of innovators and changemakers.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr
Client Services Director
Posted 5 days ago
Job Viewed
Job Description
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.
What You'll do:Account Management:
- Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
- Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
- Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
- Manage client expectations, address concerns, and proactively resolve issues.
- Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
- Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
- Conduct regular performance reviews, identify training needs, and support the professional development of your team.
- Foster a culture of continuous improvement and knowledge sharing within the team.
Strategic Planning & Account Growth:
- Develop and execute strategic account plans that align with client objectives and drive measurable results.
- Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
- Monitor account performance, track key metrics, and identify areas for improvement.
- Develop and present compelling proposals and presentations to clients.
- Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- 2-3 years of experience as a Client Services Director within an agency setting.
- Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
- A strong track record of successfully managing and growing client accounts.
- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
- Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
- Strong leadership qualities, with the ability to motivate and inspire a team.
- Excellent project management skills and a keen eye for detail.
- Experience in developing and delivering successful new business pitches.
- A passion for delivering exceptional client service and exceeding expectations.
- Strong understanding of revenue and billing management
Why VML?
We offer a dynamic and collaborative environment where you can:
- Make a Real Impact: Shape the future of iconic brands.
- Grow Your Career: Unlock your full potential through ongoing learning and development.
- Be Part of Something Bigger: Join a global community of innovators and changemakers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
#J-18808-LjbffrClient Services Director
Posted 19 days ago
Job Viewed
Job Description
Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
The Client Services Director is a pivotal leadership role within VML's Client Services Team. This individual will be responsible for leading and developing a team of client service professionals, managing key client relationships, driving strategic account growth, and ensuring the delivery of exceptional service. A strong understanding of revenue and billings is crucial, as is the ability to identify and capitalise on opportunities to upsell and expand VML's services within existing accounts. The ideal candidate will possess a deep understanding of the marketing landscape in various sectors.
What You'll do:Account Management:
- Serve as the primary point of contact and trusted advisor for a portfolio of key clients, building and nurturing strong, long-lasting relationships.
- Proactively identify opportunities to expand existing business and deliver strategic solutions that exceed client expectations.
- Ensure seamless communication flow with clients, keeping them informed and engaged throughout the project lifecycle.
- Manage client expectations, address concerns, and proactively resolve issues.
Team Leadership & Development:
- Lead, mentor, and inspire a team of client service professionals, fostering a collaborative and high-performing work environment rooted in VML's values.
- Provide clear direction, delegate effectively, and empower team members to take ownership and excel in their roles.
- Conduct regular performance reviews, identify training needs, and support the professional development of your team.
- Foster a culture of continuous improvement and knowledge sharing within the team.
Strategic Planning & Account Growth:
- Develop and execute strategic account plans that align with client objectives and drive measurable results.
- Identify and secure new business opportunities within existing accounts, actively contributing to revenue growth.
- Monitor account performance, track key metrics, and identify areas for improvement.
- Develop and present compelling proposals and presentations to clients.
- Understand and manage revenue and billings for assigned accounts, ensuring profitability and efficient resource allocation.
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- 2-3 years of experience as a Client Services Director within an agency setting.
- Minimum 12 years of proven experience in a client-facing role within a digital marketing or advertising agency encompassing strategy, advertising, research, or marketing.
- A strong track record of successfully managing and growing client accounts.
- Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels.
- Strategic thinker with a deep understanding of the digital marketing landscape and its evolving trends.
- Strong leadership qualities, with the ability to motivate and inspire a team.
- Excellent project management skills and a keen eye for detail.
- Experience in developing and delivering successful new business pitches.
- A passion for delivering exceptional client service and exceeding expectations.
- Strong understanding of revenue and billing management
Why VML?
We offer a dynamic and collaborative environment where you can:
- Make a Real Impact: Shape the future of iconic brands.
- Grow Your Career: Unlock your full potential through ongoing learning and development.
- Be Part of Something Bigger: Join a global community of innovators and changemakers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website , and follow VML on our social channels via Instagram , LinkedIn ,and X .
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
#J-18808-LjbffrClient Services Administrator
Posted 6 days ago
Job Viewed
Job Description
WHAT IS ON OFFER
Alfred H Knight has an exciting opportunity for a Client Services Administrator to join our team in Johannesburg. This individual will be responsible for managing the day-to-day operations within the AHK Admin / Client Liaison department to ensure efficient and high-quality service delivery, meeting reporting deadlines and priorities set by AHK Head Office and clients. The role includes all aspects of job administration and coordination, from client instruction acknowledgment and queries to job execution, reporting, archiving, and record maintenance.
ABOUT US
Alfred H Knight is a fully independent, family-owned business spanning five generations. Our global network of offices and laboratories enables international trade by providing independent inspection, analysis, and consultancy services to the metals and minerals, solid fuels, and agriculture industries.
We have built a strong reputation by delivering knowledge and professionalism in weighing, sampling, and analysis. We continue to invest in our facilities, technology, and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To succeed at Alfred H Knight, you should demonstrate the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
- 1-2 years of experience in Office Administration
- Experience in shipping or warehousing is advantageous
- Proven track record in Data Capturing
- Working knowledge of Excel and intermediate formulas
- Accurate numerical task handling with attention to detail
- Ability to multi-task effectively
- Strategic planning skills
- Highly organized with good attention to detail
- Ability to work independently with minimal supervision
- Good interpersonal skills
- High computer literacy in Microsoft Office (Word, Excel), Google Drive (Gmail, Sheets)
- Excellent command of English, both written and spoken
Required Qualification
- Matric (Grade 12)
BENEFITS
We offer an excellent salary and benefits package.
CLOSING DATE: 23 June 2025
Employment Details
- Experience: Manager
- Key Skills: Fashion Retail, CSS, HTML, Banking & Finance, Health and Safety Management
- Employment Type: Full-Time
- Vacancy: 1
Client Services Manager
Posted 25 days ago
Job Viewed
Job Description
General Responsibilities:
Digital Communications:
- Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
- Manage communications effectively to address queries, provide support, and facilitate smooth interactions.
Service Management:
- Handle service management tasks to support the sales pipeline.
- Ensure efficient delivery of services to meet customer needs and expectations.
Operations:
- Execute general operational tasks related to the business activities of the company.
- Maintain operational efficiency and effectiveness across different functions.
Arrangement and Execution of Tutoring Sessions:
- Coordinate and arrange 1-on-1 tutoring arrangements for students.
- Follow specified processes to ensure successful tutor and student engagements.
Client Relationship Management:
- Build and nurture relationships with clients, focusing on client satisfaction and retention.
- Address client concerns, gather feedback, and maintain a positive client experience.
General Operations:
- Handle day-to-day operational tasks to support business activities.
- Ensure smooth functioning of processes and workflows.
Client Communication and Coordination:
- Communicate with clients to understand their needs and requirements.
- Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
- Record relevant information and updates in the CRM system or spreadsheet.
Monitoring Progress and Quality:
- Stay informed about the progress of tutoring sessions.
- Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.
Educational Background:
- Possess a 3-year degree in BA or BCom from a reputable university.
Recent Graduates:
- Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.
Sales or Organizational Experience (As a plus):
- Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.
Client Services Manager
Posted 25 days ago
Job Viewed
Job Description
General Responsibilities:
Digital Communications:
- Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.
- Manage communications effectively to address queries, provide support, and facilitate smooth interactions.
Service Management:
- Handle service management tasks to support the sales pipeline.
- Ensure efficient delivery of services to meet customer needs and expectations.
Operations:
- Execute general operational tasks related to the business activities of the company.
- Maintain operational efficiency and effectiveness across different functions.
Arrangement and Execution of Tutoring Sessions:
- Coordinate and arrange 1-on-1 tutoring arrangements for students.
- Follow specified processes to ensure successful tutor and student engagements.
Client Relationship Management:
- Build and nurture relationships with clients, focusing on client satisfaction and retention.
- Address client concerns, gather feedback, and maintain a positive client experience.
General Operations:
- Handle day-to-day operational tasks to support business activities.
- Ensure smooth functioning of processes and workflows.
Client Communication and Coordination:
- Communicate with clients to understand their needs and requirements.
- Amend requests as necessary, source the best tutor from the base, and coordinate with clients and tutors.
- Record relevant information and updates in the CRM system or spreadsheet.
Monitoring Progress and Quality:
- Stay informed about the progress of tutoring sessions.
- Monitor lesson quality, address any issues or concerns, and ensure a high standard of service delivery.
Educational Background:
- Possess a 3-year degree in BA or BCom from a reputable university.
Recent Graduates:
- Ideally suited for recent graduates who have achieved outstanding grades throughout their academic journey, showcasing their commitment to excellence and learning.
Sales or Organizational Experience (As a plus):
- Experience in sales or roles with a high organizational aspect is highly desirable and considered a plus. This experience demonstrates your ability to manage tasks efficiently and work effectively in dynamic environments.
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About the latest Customer service representatives Jobs in Gauteng !
Client Services Executive
Posted 27 days ago
Job Viewed
Job Description
- Matric with Mathematics
- Degree
- English and Afrikaans
- Service and manage an existing book of clients.
- Adjust and update policies according to client needs.
- Provide advice and guidance on short-term insurance policies.
- Handle annual renewals of policies.
- Retain clients who are considering cancellation by providing solutions.
- Build and maintain strong relationships with existing clients.
Client Services Consultant
Posted today
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Job Description
Client Services Consultant
Posted today
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