85 Call Centers jobs in Gauteng

Support Adventure - IT Support Technician

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location-independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience, you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

We’re currently hiring people with experience in most or all of the following fields:

• Remote desktop support for Microsoft Windows (experience with macOS is a plus)
• Remote network troubleshooting and administration
• Microsoft Windows, Windows Server and Microsoft 365 deployment, administration, and management
• Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
• Experience working with ticketing systems in a high-paced MSP environment is a major plus

The following skills and abilities are a must:

• A high level of English language proficiency, both spoken and written, is required
• A passion for customer service and great ‘soft’ skills
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail especially when it comes to documentation and taking excellent notes
• A passion for learning and the ability to adapt to new technologies

We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

We’re currently hiring people with experience in most or all of the following fields:

1. Remote desktop support for Microsoft Windows (experience with macOS is a plus)
2. Remote network troubleshooting and administration
3. Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
4. Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
5. Experience working with ticketing systems in a high-paced MSP environment is a major plus

The following skills and abilities are a must:

1. A high level of English language proficiency, both spoken and written, is required
2. A passion for customer service and great ‘soft’ skills
3. Ability to present technical information in plain terms to non-technical users
4. Great attention to detail especially when it comes to documentation and taking excellent notes
5. A passion for learning and the ability to adapt to new technologies

What Support Adventure offers:

We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

Overview

Join to apply for the Call Center Representative role at Merchants .

Are you ready to deliver world-class customer service in the international banking industry? As the first point of contact for US-based customers, you’ll handle inbound calls, resolve inquiries, process account requests, and support customers with professionalism, empathy, and accuracy.

This is more than just answering calls—it’s about building trust, solving problems, and creating exceptional customer experiences.

• Handle inbound calls from US-based customers
• Resolve inquiries and process account requests
• Provide professional, empathetic, accurate customer support
• Build trust and deliver exceptional customer experiences

• Matric / NQF 4
• 12+ months in customer service (hospitality, retail, call centre, banking preferred)
• Multi-tasking, problem-solving, and attention to detail

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Banking, Outsourcing and Offshoring Consulting, and Telephone Call Centers

Location: Sandton, Gauteng, South Africa

About Club Med

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.

3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .

4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.

5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.

6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.

8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.

9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor’s degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry

• Experience in a similar position and sector

• Mastery of sales technics and negotiation skills

• Familiarity with ski travel is advantageous

• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory .

Benef its

• Smartworking – W ork from home policy / 90 days per year

• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority

• 13th cheques payable in December

• Private healthcare insurance

• Employer contribution to the Allan Gray Retirement Fund

About Club Med

Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operate s close to 70 sun and snow resorts across the globe offering unique travel experiences. W e offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.
As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

1. Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

2. Inbound and Outbound C ontact s : Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers , support modification and strengthen relationship with travel agents.

3. Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation , activities, transport and pricing, to provide accurate information to travel agents and address their queries .

4 . Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform “Club Med Travel Agent” portal.

5 . Meeting Sales Targets : Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.

6. Process Bookings : Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7 . Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers’ holiday experience and increase revenue.

8. Customer Service : Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.

9. Maintaining Records : Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.

10. Continuous Learning and Improvement : Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor’s degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry

• Experience in a similar position and sector

• Mastery of sales technics and negotiation skills

• Familiarity with ski travel is advantageous

• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory .

Benef its

• Smartworking – W ork from home policy / 90 days per year

• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority

• 13th cheques payable in December

• Private healthcare insurance

• Employer contribution to the Allan Gray Retirement Fund