177 Customer Support Roles jobs in Gauteng

Join to apply for the Service Manager: Client Support role at Momentum .

Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full range of stockbroking solutions including traditional trade executions (non-discretionary/self-managed portfolio), an advisory portfolio, full-service stockbroking services and specialist research integrating both a macro and micro market view.

Role Purpose

The purpose of the Service Manager: Client services role is to provide guidance, instruction, direction, and leadership to the group of Client Services Specialists, to achieve key results. The team leader monitors the quantitative and qualitative output of the team, with a deep understanding of risk, compliance, the expectation of our regulators and the application thereof with in the team.

Qualifications and experience

• Business related degree

• 5+ years related experience in the financial services industry
• Understanding and knowledge of the interpretation and application of the various industry bodies, i.e., JSE, FSB, FIC, NRC
• 3-5 years Supervisory Experience
• Sound knowledge of Stockbroking
• Risk and Compliance Experience advantageous

Duties & Responsibilities

• Engagement and management of relationships with service providers and clients
• Build and maintain strong working relationships with existing institutional, internal as well as potential clients.
• Guide your team to follow-up and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff and clients in a timely and professional manner in order to resolve queries and request for information.
• Engage in systems design and implementation to ensure quality service is delivered.
• Provide training and mentoring by making active daily contributions to help achieve team goals, targets, and successes.
• Ensure that existing projects are optimally and efficiently conducted from the Client Service perspective to support the overall Momentum Securities Client Support team, working together to create a combined centre of excellence.
• Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risks or threats.
• Ensure that the organization’s strategic objectives are communicated and translated on system design.
• Offer support to Portfolio Managers and Stockbrokers alike, across all local and international platforms and associated product offerings.

Management and monitoring of international offering

• Efficiently managed cash inflows and outflows to and from various offshore custodial providers, ensuring accurate and timely transactions.
• Successfully balanced and reconciled data on the fee account with various offshore custodial providers, maintaining financial accuracy.
• Effectively oversaw the inflow and outflow of portfolios to and from various offshore custodial providers, ensuring smooth transitions.
• Ensured timely communication and election of offshore corporate action activities, maintaining compliance and operational efficiency.
• Oversee the management fee run on the offshore platform, ensuring accurate fee calculations and collections.
• Maintained secure and reliable offshore system access, supporting operational integrity and data security.
• Oversight over the full service-offering, providing insight and assistance to clients and team members.
• Deliver meaningful and relevant reporting on operations and client services functions, highlight insights, trends, root causes, how it can be prevented in future, etc., and report on agreed intervals.
• Ensure that continuous capacity reviews take place and raise ‘red flags’ in time for proper capacity planning into the future.

Trade Support

• Working closely with Settlement officer to ensure that we adhere to the JSE settlement rules
• Supporting daily trade allocations and adjustments where required
• Assisting with the maintenance of data integrity and mapping of accounts on an automatic trade allocation system

People Management

• Direct daily activities within the team to meet business efficiency and execution goals
• Proactively lead and shape new initiatives to meet organizational goals.
• Keep abreast of economic trends and developments within MMI’s investment environment
• Identify opportunities to continuously enhance and improve client engagement
• Continuous identification and implementation of best practice process and policies to guide the team and inform service improvements.
• Ensures that there is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activities
• Assists with client escalations, complaints, and queries.
• Actively improve your and your teams’ performance, and drive personal development, including continuously improving knowledge and skills for personal growth and development.
• Continuously develop own and teams’ expertise in terms of professional, industry, risk, compliance, and legislative knowledge.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional consistent client service.
• Promote the Securities’ GRIT values and inspire the team.
• Proactively and positively manage internal and external expectations through periods of change.
• Promote our Strategic Objectives and Goals: Quality and Experience

Escalations, complaints, errors, client feedback

• Take high-level responsibility for managing both reputational and financial risk, because of processing instructions as well as interactions, with both internal and external clients.
• Oversee the management and resolution of escalated client complaints/enquiries received through various channels and platforms.
• Drive the complaints management approach - review and track report prepared, recorded, and monitored by yourself on client escalated enquiries, complaints, client feedback processes and error corrections, and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes, and report on agreed intervals.
• Coach, guide and offer advice to the team to ensure that all complaints are acknowledged and responded to within agreed SLAs, and/or escalated when required.

Processes, procedures, systems, efficiencies, cost effectiveness

• Guide the team to actively look for opportunities to enhance operational efficiencies to improve service delivery and quality, as well as to decrease cost, and pursue them. Inspire the Service Managers and their teams to proactively contribute ideas for continuous improvement.
• Ensure that you always evaluate the operational processes for quality, effectiveness, and service experience, and propose adjustments as required.
• Develop standard operating procedures in order to implement the optimal processes and procedures (effective, efficient and high-quality output). Ensure that it is kept relevant and up to date.
• Manage financial and other company resources under your control with due respect.
• Ensure that you pro-actively identify, evaluate, report and manage the risks in your area of responsibility by reviewing functions, processes, procedures, systems etc., ensuring that adequate controls are in place to mitigate risk.
• Review the control environment and culture to ensure that current controls are effective and efficient.
• Ensure that you implement and monitor the application of good governance and treat customers fairly (TCF) principles, as well as legislative compliance within the client service teams.
• Taking high-level responsibility for the teams internal and external audit as well as compliance reports – ensuring that the Service Managers provide feedback promptly, and that any system/process/procedure/etc. is amended or improved to prevent repetition of failure or risk in the future.

Competencies

• Checking things : Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
• Examining information : Analyses and processes information; asks probing questions; strives to find solutions to problems.
• Following procedures : Conforms and adheres to rules; closely follows instructions and procedures; minimises risks by sticking to processes.
• Managing tasks : Manages tasks by being organised and methodical; plans activities systematically; sets priorities for tasks.
• Taking action : Takes action to make things happen; uses initiative to start things up; shows drive and invests personal energy.
• Upholding standards : Behaves ethically and justly; is discreet and maintains confidentiality; meets commitments by acting with integrity.
• Conveying self confidence : Is self-assured and projects inner confidence; is confident and determines own future; values own contributions.
• Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence, and works under own direction. Initiates and generates activity.
• Delivering results and meeting customer expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical, and orderly way. Consistently achieves project goals.
• Persuading and Influencing: Makes a strong personal impression on others. Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others. Manages conflict. Makes effective use of political processes to influence and persuade others.
• Directing people : Is comfortable leading people; coordinates and directs groups; seeks to control things.

Enquiries:

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

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Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12
• Certificate in Client Services or similar
• 1 year of Client Services/Call Centre experience
• A customer service-oriented attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar
• Proficiency in English, both verbally and in written communication
• Fluent in Afrikaans (advantageous)

DUTIES

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively
• Always stay up to date in terms of CAMI
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
• Assist colleagues with overflow work

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

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Join to apply for the Service Manager: Client Support role at Momentum . Momentum Securities provides a full range of stockbroking services supported by strong management and administrative capabilities. We pride ourselves on product innovation and client service. One of our key strengths is our ability to devise solutions for your individual needs, with all our expertise at your disposal. We provide a full range of stockbroking solutions including traditional trade executions (non-discretionary/self-managed portfolio), an advisory portfolio, full-service stockbroking services and specialist research integrating both a macro and micro market view. Role Purpose The purpose of the Service Manager: Client services role is to provide guidance, instruction, direction, and leadership to the group of Client Services Specialists, to achieve key results. The team leader monitors the quantitative and qualitative output of the team, with a deep understanding of risk, compliance, the expectation of our regulators and the application thereof with in the team. Qualifications and experience Business related degree 5+ years related experience in the financial services industry Understanding and knowledge of the interpretation and application of the various industry bodies, i.e., JSE, FSB, FIC, NRC 3-5 years Supervisory Experience Sound knowledge of Stockbroking Risk and Compliance Experience advantageous Duties & Responsibilities Engagement and management of relationships with service providers and clients Build and maintain strong working relationships with existing institutional, internal as well as potential clients. Guide your team to follow-up and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff and clients in a timely and professional manner in order to resolve queries and request for information. Engage in systems design and implementation to ensure quality service is delivered. Provide training and mentoring by making active daily contributions to help achieve team goals, targets, and successes. Ensure that existing projects are optimally and efficiently conducted from the Client Service perspective to support the overall Momentum Securities Client Support team, working together to create a combined centre of excellence. Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risks or threats. Ensure that the organization’s strategic objectives are communicated and translated on system design. Offer support to Portfolio Managers and Stockbrokers alike, across all local and international platforms and associated product offerings. Management and monitoring of international offering Efficiently managed cash inflows and outflows to and from various offshore custodial providers, ensuring accurate and timely transactions. Successfully balanced and reconciled data on the fee

INFUSE Johannesburg, Gauteng, South Africa

INFUSE Johannesburg, Gauteng, South Africa

Get AI-powered advice on this job and more exclusive features.

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  
  

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  
  

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities:

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
• Maintain a high level of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
• Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
  
  

Qualifications:

• Minimum 2-3 years of experience in remote IT support or a similar role.
• Proficient in the administration of Windows 10/11 and macOS environments.
• Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
• Hands-on experience with Entra ID (former Azure Active Directory).
• Familiarity with the ITIL framework and a foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools like ChatGPT is a plus.
  
  

Personal Competencies:

• Outstanding collaboration and communication skills that foster teamwork across diverse groups.
• Proficient in written and spoken English (Advanced).
• Excellent analytical abilities with a keen attention to detail.
• Strong focus on user needs and a commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem-solving.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
• Experience working within multinational teams is desirable.
  
  

Work schedule:

• Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
• Days-off on US national holidays.
• Reduced Fridays during summer.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Contract

Job function

• Industries Food and Beverage Services

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Our client is searching for a passionate and qualified individual to expand its dynamic team for enhancement of services to the clients.

Location: Pretoria - Hybrid

Permanent (a probation period will apply) 

Job Purpose:

We are seeking a highly motivated, technically proficient Systems & Client Support Specialist to support our real-time processing platform. This individual will play a critical role in ensuring smooth technical operations for our clients.

This is a fast-paced, high-pressure environment where precision, multitasking, and strategic thinking are essential. The role demands strong critical thinking skills to rapidly assess and resolve issues while also solutioning complex integration and operational scenarios for clients.

Responsibilities:

Client Support & Relationship Management

• Support MMS Product owner on client queries, providing responsive technical support and guidance.
• Perform initial client integration
• Build and maintain strong, professional relationships with stakeholders across multiple banks and partners (internal and external).
• Logging of incidents at the specific financial institution and following up until

Technical Troubleshooting & Incident Resolution

• Investigate and resolve system and client issues using tools such as SQL, log analysis, and monitoring platforms.
• Provide support for complex issues requiring data investigation and root cause
• Escalate unresolved technical issues while ensuring thorough

Systems & Data Management

• Query and analyse data using SQL and assist in identifying trends or
• Understand and manage a variety of file formats including JSON, XML (Proprietary and ISO 20022), flat files, and CSV.
• Monitor, process, and troubleshoot inbound/outbound file exchanges and API calls (REST and SOAP).
• Support and troubleshoot secure data exchange protocols including SFTP, HTTPS, and Connect:Direct.

Networking & Protocols

• Support and troubleshoot connectivity and integration issues involving secure data transmission (SFTP, HTTPS, etc).
• Collaborate with infrastructure and development teams on network and protocol-level

Process Improvement & Strategic Thinking

• Contribute to internal process development and automation
• Think strategically about potential system enhancements and contribute to product and operational improvements.
• Document procedures, solutions, and client configurations in a knowledge

Teamwork & Self-Management

• Work both independently and collaboratively in a fast-paced, dynamic
• Manage priorities, meet deadlines, and be willing to work extended hours if
• Meet deadlines and honour
• Prioritize tasks based on urgency and
• Maintain calm under
• Do not wait to be told, proactive and self-driven is key
• Stay composed, polite and professional, even with difficult
• Maintain boundaries and uphold company
• Strong problem-solving skills

Adaptability & Time Management

• Manage multiple high-priority tasks simultaneously while maintaining attention to
• Seamlessly switch between tasks and client contexts in a high-volume
• Thrive in a fast-paced setting that demands speed, accuracy, and mental

Qualifications and Requirements:

• Grade 12 (Matric)
• National certificate or bachelor’s degree in information technology or computer science, or other relevant qualification
• 3–5+ years of experience in customer or technical support within a fintech, SaaS, or regulated financial services environment.
• Proven track record of handling escalated or high-priority cases and driving resolution
• Strong written and verbal communication skills, with the ability to explain complex technical or financial topics to non-technical users.

Experience:

• 3+ years in a client support, systems analyst, or technical operations role, preferably in Fintech or Financial Services.
• Experience working with or integrating to banks, payment providers, or financial
• Experience supporting mission-critical financial systems and real-time or batch-based transaction flows.
• Understand debit orders and
• Proven ability to critically analyze requirements/issues and solve complex

Technical Skills:

• Strong SQL experience for data analysis and
• Solid understanding of REST and SOAP APIs, including hands-on experience with JSON and XML formats.
• Comfortable working with flat files (e.g., CSV, fixed width) and data
• Familiarity with network protocols (HTTP/S, SFTP, TCP/IP, TLS).
• Understanding of networking basics, authentication mechanisms (OAuth, certificates), and integration security.
• Understanding of APIs, webhooks, and troubleshooting tools (e.g., Postman, JMeter ).
• Comfortable using tools like Jira, Confluence, Slack for internal collaboration and

Soft Skills:

• Strong analytical and problem-solving Detail and accuracy are non-negotiable in this environment.
• Critical thinking skills are essential — you must be able to assess complex issues and propose actionable, client-specific solutions.
• Excellent communication skills, both written and
• Ability to manage workload independently and take
• Team player who thrives in a collaborative
• Strategic thinker with the ability to anticipate issues and suggest
• Proven ability to work effectively under pressurized environments, meeting tight deadlines and handling high-impact issues with confidence and composure.

Additional Working Conditions:

• Willingness to work outside standard hours as
• May involve on-call rotation or weekend/holiday support for critical
• Fast-paced, innovative, and supportive work

INFUSE Johannesburg, Gauteng, South Africa INFUSE Johannesburg, Gauteng, South Africa Get AI-powered advice on this job and more exclusive features. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed. OUR HIRING PROCESS:We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy PolicyWe are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!Key Responsibilities:Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy. Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution. Maintain a high level of user satisfaction by delivering exceptional service and support. Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery. Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date. Undertake additional responsibilities as assigned to enhance the team’s performance and user experience. Qualifications:Minimum 2-3 years of experience in remote IT support or a similar role. Proficient in the administration of Windows 10/11 and mac OS environments. Strong experience in managing Microsoft (Office) 365 services and Google Workspace. Hands-on experience with Entra ID (former Azure Active Directory). Familiarity with the ITIL framework and a foundational understanding of networking concepts. Experience with Mobile Device Management (MDM) solutions is a plus. Knowledge of modern AI tools like Chat GPT is a plus. Personal Competencies:Outstanding collaboration and communication skills that foster teamwork across diverse groups. Proficient in written and spoken English (Advanced). Excellent analytical abilities with a keen attention to detail. Strong focus on user needs and a commitment to delivering quality service. Positive attitude, flexibility, and proactive approach to problem-solving. Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines. Experience working within multinational teams is desirable. Work schedule:Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break. Days-off on US national holidays. Reduced Fridays during summer. Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Industries Food and Beverage Services Referrals increase your chances of interviewing at INFUSE by 2x Get notified about new Information Technology Support Engineer jobs in Johannesburg, Gauteng, South Africa . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Technical IT Sales Graduate | Business Applications & Client Support

Johannesburg, South Africa | Posted on 02/24/2025

We are looking for a motivated and ambitious Technical IT Sales Graduate to join our Johannesburg office. This role is the perfect opportunity to kick-start your career in IT, with hands-on experience, industry certifications, and mentorship from senior professionals.

As a Technical IT Sales Graduate, you will:

• Implement Business Applications – Assist in deploying, configuring, and customizing leading IT solutions for clients.
• Provide Client Support – Troubleshoot and resolve client requests related to software applications and IT infrastructure through the service desk.
• Engage with Clients – Communicate technical solutions clearly to both technical and non-technical users.
• Undergo Training & Certification – Receive structured training in leading IT and networking applications, gaining industry-recognized certifications.
• Collaborate with Senior Professionals – Work alongside industry experts on real-world projects to develop your technical and consulting skills.

What we offer:

• Hands-on experience in IT consulting and business application implementation.
• Training and certification in leading IT and networking technologies.
• Mentorship from senior industry leaders.
• A dynamic and growth-focused work environment.

If you’re eager to build a career in IT, gain real-world experience, and work with top professionals in the industry, we want to hear from you!

Requirements

• Recent graduate with a Bachelor’s degree in IT, Computer Science, Information Systems, Finance, SCM or a related field.
• Passion for technology and a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage with clients.
• Basic understanding of IT systems, networking, or business applications (advantageous but not required).

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Client Services Support Agent – Gauteng, SA

DeepAlert is an established brand providing AI video analytic solutions to the surveillance industry worldwide. We service many of SA's leading off-site Monitoring companies, providing a cost-effective, cloud-based monitoring platform. Due to increased demand for our product, we are expanding our team and require an experienced Business Development Manager with an extensive network and a track record of sales in the surveillance industry.

We are seeking a dedicated and customer-oriented Client Services Support Agent to join our growing team at DeepAlert. As a Client Services Support Agent, you will be the first point of contact for clients, ensuring they have a seamless experience using our services. You will assist clients in troubleshooting technical issues, provide guidance on using our products, and ensure their satisfaction with our services. You will also be involved in assisting new clients with onboarding during the initial take-on, as well as training new clients on how to best use our software.

Reporting to: Head of Client Services

Location: Gauteng

Duties & Responsibilities:

• Customer Support: Respond promptly and professionally to client inquiries via phone, email, or ticketing system, providing effective solutions to technical and non-technical issues.
• Troubleshooting: Identify and diagnose client issues with DeepAlert’s products and provide timely resolutions.
• Product Guidance: Educate clients on how to maximize the use of DeepAlert products, including configuring camera systems, interpreting analytics data, and using our software features.
• Escalation Handling: Escalate unresolved issues to the technical team or relevant department and ensure that all cases are followed through to resolution.
• Client Onboarding: Assist new clients with setup and integration of DeepAlert’s solutions into their environment, providing training and support during the onboarding process.
• Collaboration: Work closely with the product and DevOps teams to provide feedback and suggestions for product improvement based on client needs and experiences.

Experience & Skills:

• Experience: At least 2-3 years of experience in a client services or technical support role, preferably in a SaaS, technology, or security-related industry.
• Technical Aptitude: Familiarity with camera systems, analytics software, or AI-powered technologies is a plus. Ability to quickly learn and navigate new software tools.
• Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Ability to explain technical concepts to non-technical clients.
• Problem-Solving: Strong analytical and troubleshooting skills, with a proactive attitude toward resolving issues.
• Attention to Detail: Ability to manage multiple client cases simultaneously while ensuring high-quality service and timely resolutions.
• Team Player: Collaborative, with the ability to work well within a team environment and support cross-functional teams when necessary.
• Availability: Flexible to work in shifts, as our support team may provide assistance outside standard business hours.
• Required: Stable internet connection, as well as own transport.

This job description reflects the core responsibilities and qualifications for the role but is not an exhaustive list. We are looking for a dynamic individual who is passionate about customer service and eager to contribute to the success of DeepAlert’s mission.

Preferred Skills:

• Experience with ticketing systems (e.g., Freshdesk, Zohodesk, etc).
• Advanced knowledge of video surveillance systems and IT networking.

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Reference: JHB -NL-2

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

Duties & Responsibilities

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Package & Remuneration

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

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