60 Customer Support Roles jobs in Gauteng

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Job Description

Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12
• Certificate in Client Services or similar
• 1 year of Client Services/Call Centre experience
• A customer service-oriented attitude
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar
• Proficiency in English, both verbally and in written communication
• Fluent in Afrikaans (advantageous)

DUTIES

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively
• Always stay up to date in terms of CAMI
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
• Assist colleagues with overflow work

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Role Purpose

The purpose of the
Service Manager: Client services role
is to provide guidance, instruction, direction, and leadership to the group of Client Services Specialists, to achieve key results. The team leader monitors the quantitative and qualitative output of the team, with a deep understanding of risk, compliance, the expectation of our regulators and the application thereof with in the team.

Requirements
QUALIFICATIONS AND EXPERIENCE
Qualifications

• Business related degree

Experience

• 5+ years related experience in the financial services industry
• Understanding and knowledge of the interpretation and application of the various industry bodies, i.e., JSE, FSB, FIC, NRC
• 3-5 years Supervisory Experience
• Sound knowledge of Stockbroking
• Risk and Compliance Experience advantageous

Duties and Responsibilities

Engagement and management of relationships with service providers and clients

• Build and maintain strong working relationships with existing institutional, internal as well as potential clients.
• Guide your team to follow-up and resolve client enquiries and problems through effective interaction with clients, product specialists, operations areas, and other internal or external staff and clients in a timely and professional manner in order to resolve queries and request for information.
• Engage in systems design and implementation to ensure quality service is delivered.
• Provide training and mentoring by making active daily contributions to help achieve team goals, targets, and successes.
• Ensure that existing projects are optimally and efficiently conducted from the Client Service perspective to support the overall Momentum Securities Client Support team, working together to create a combined centre of excellence.
• Participate and contribute to a culture of identifying and recommending improvements and changes that will facilitate and improve the client service experience, enhance cost effectiveness, increase operational efficiency, and reduce any risks or threats.
• Ensure that the organization's strategic objectives are communicated and translated on system design.
• Offer support to Portfolio Managers and Stockbrokers alike, across all local and international platforms and associated product offerings.

Management and monitoring of international offering

• Efficiently managed cash inflows and outflows to and from various offshore custodial providers, ensuring accurate and timely transactions.
• Successfully balanced and reconciled data on the fee account with various offshore custodial providers, maintaining financial accuracy.
• Effectively oversaw the inflow and outflow of portfolios to and from various offshore custodial providers, ensuring smooth transitions.
• Ensured timely communication and election of offshore corporate action activities, maintaining compliance and operational efficiency.
• Oversee the management fee run on the offshore platform, ensuring accurate fee calculations and collections.
• Maintained secure and reliable offshore system access, supporting operational integrity and data security.
• Oversight over the full service-offering, providing insight and assistance to clients and team members.
• Deliver meaningful and relevant reporting on operations and client services functions, highlight insights, trends, root causes, how it can be prevented in future, etc., and report on agreed intervals.
• Ensure that continuous capacity reviews take place and raise 'red flags' in time for proper capacity planning into the future.

Trade Support

• Working Closely with Settlement officer to ensure that we adhere to the JSE settlement rules

• Supporting daily trade allocations and adjustment where required

• Assisting with the maintenance of data integrity and mapping of accounts on an automatic trade allocation system

People Management

• Direct daily activities within the team to meet business efficiency and execution goals
• Proactively lead and shape new initiatives to meet organizational goals.
• Keep abreast of economic trends and developments within MMI's investment environment
• Identify opportunities to continuously enhance and improve client engagement
• Continuous identification and implementation of best practice process and policies to guide the team and inform service improvements.
• Ensures that there is enough staff in place to meet the fluctuating demands of clients by effectively interpreting call volumes, ad hoc projects, and month end activities
• Assists with client escalations, complaints, and queries.
• Actively improve your and your teams' performance, and drive personal development, including continuously improving knowledge and skills for personal growth and development.
• Continuously develop own and teams' expertise in terms of professional, industry, risk, compliance, and legislative knowledge.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional consistent client service.
• Promote the Securities' GRIT values and inspire the team.
• Proactively and positively manage internal and external expectations through periods of change.
• Promote our Strategic Objectives and Goals: Quality and Experience

Escalations, complaints, errors, client feedback

• Take high-level responsibility for managing both reputational and financial risk, because of processing instructions as well as interactions, with both internal and external clients.
• Oversee the management and resolution of escalated client complaints/enquiries received through various channels and platforms.
• Drive the complaints management approach - review and track report prepared, recorded, and monitored by yourself on client escalated enquiries, complaints, client feedback processes and error corrections, and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes, and report on agreed intervals.
• Coach, guide and offer advice to the team to ensure that all complaints are acknowledged and responded to within agreed SLAs, and/or escalated when required.

Processes, procedures, systems, efficiencies, cost effectiveness

• Guide the team to actively look for opportunities to enhance operational efficiencies to improve service delivery and quality, as well as to decrease cost, and pursue them. Inspire the Service Managers and their teams to proactively contribute ideas for continuous improvement.
• Ensure that you always evaluate the operational processes for quality, effectiveness, and service experience, and propose adjustments as required.
• Develop standard operating procedures in order to implement the optimal processes and procedures (effective, efficient and high-quality output). Ensure that it is kept relevant and up to date.
• Manage financial and other company resources under your control with due respect.

Processes, procedures, systems, efficiencies, cost effectiveness

• Ensure that you pro-actively identify, evaluate, report and manage the risks in your area of responsibility by reviewing functions, processes, procedures, systems etc., ensuring that adequate controls are in place to mitigate risk.
• Review the control environment and culture to ensure that current controls are effective and efficient.
• Ensure that you implement and monitor the application of good governance and treat customers fairly (TCF) principles, as well as legislative compliance within the client service teams.
• Taking high-level responsibility for the teams internal and external audit as well as compliance reports – ensuring that the Service Managers provide feedback promptly, and that any system/process/procedure/etc. is amended or improved to prevent repetition of failure or risk in the future.

As an applicant, please verify the legitimacy of this job advert on our company career page

Hello Group is seeking to appoint a dedicated Client Service Support Consultant who will be a crucial member of the customer and client service team, responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee
• Exciting Team Events – Work hard, play harder
• Teambuilding Activities – Get to know your teammates beyond the screen
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things
• A Top-Notch Office Space – Where inspiration meets innovation.

• Matric Certificate
• Customer service qualification (Advantageous)
• Knowledge of CRM Bank, OS ticket and Core Banking systems
• Multiple Languages (Advantageous)
• Experience in customer service (Financial industry)
• Computer/Mobile Literate
• International Remittance product knowledge.

Key responsibilities

Inbound & Outbound Calls:

• Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests.
• Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Client authentication:

• Authenticate customers when there is a change in their banking information, following security protocols to protect client data.
• 2-part Verification of client: voice call and video call the client
• Attending to incoming calls

Ticket Management:

• Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues.
• Request and verify source of funds documents from clients in compliance with the bank's policies and regulatory requirements.
• Regularly follow up on tickets at least once a week.
• Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients.
• Cross reference information, verify Bank statements, ID's, POPS' and payment notifications.
• Data Entry: Accurately capture and record detailed information received from clients into the bank's ticketing system.

Hello Group is seeking to appoint a dedicated
Client Service Support
Consultant
who will be a crucial member of the customer and client service team, responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank's ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.

Hello Group i
s a South African company with a
bold
mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista - Because life's too short for bad coffee
• Exciting Team Events - Work hard, play harder
• Teambuilding Activities - Get to know your teammates beyond the screen
• A Culture That Feels Like Family - No corporate robots here—just real people doing great things
• A Top-Notch Office Space - Where inspiration meets innovation.

• A technical qualification in a relevant field is a plus, but extensive practical experience is highly valued

• Proven, hands-on experience in the coatings industry.
• Advanced practical skill in spray painting and other coating application techniques.
• A thorough understanding of product mixing ratios, viscosity, and solids content.
• Proficiency in using metric measurements and technical tools to assess coating properties (e.g., wet/dry film thickness gauges, gloss meters).
• A strong eye for the aesthetics of coatings, including an ability to critically assess colour, gloss, texture, and identify defects.
• The ability to accurately understand and interpret customer and salesperson requests and translate them into technical actions.
• Excellent problem-solving skills with the ability to troubleshoot application issues on-site.

• Accompany Business Development Managers and Key Account Managers to customer sites to provide expert technical support.
• Translate customer and sales team requests into practical technical solutions and product recommendations.
• Precisely prepare high-quality product samples for customer evaluation and for the showroom.
• Draft clear and accurate product specifications and technical data sheets for internal and external use.
• Assist the R&D team by testing new products and formulations, providing detailed, practical feedback on performance and usability.
• Proactively suggest improvements for existing products and application processes.
• Maintain the company showroom.
• Act as the key technical liaison between customers, the sales team, and our lab chemists, clearly communicating product-related issues and customer requirements.

ROLE PURPOSE

The Technical Support Engineer (OT Remote Support) is responsible for delivering advanced frontline technical assistance for Operational Technology (OT) and Information Technology (IT) systems used in industrial environments such as power stations and mines.

This role involves remote troubleshooting, system monitoring, and deployment support for critical OT infrastructure including weighbridges (road delivery) and conveyor systems (belt delivery).

Operating within a high-trust, customer-facing environment, the engineer ensures rapid incident response, accurate resolution, and exceptional service delivery to maintain uptime and operational continuity across all supported sites.

ROLE REQUIREMENT

Remote Support and Troubleshooting

• Diagnose and resolve complex issues related to OT systems (RFID systems, PLCs, CCTV, massmeters) and IT infrastructure (servers, networks, and applications).
• Utilise remote access tools (e.g., AnyDesk, TeamViewer, etc.) to assist on-site personnel in resolving faults.
• Identify root causes and escalate to relevant Subject Matter Experts (SMEs) or Quality System Engineers (QSEs) as required.
• Support software, firmware, and configuration updates across OT devices and systems.
• Conduct advanced triage and validation for incidents escalated beyond first-line support.

System Monitoring and Maintenance

• Proactively monitor OT and IT environments using dashboards (Nagios, Zabbix, Grafana, other) to identify anomalies, trends, or service degradation.

• Respond to monitoring alerts, initiate corrective actions, and restore system functionality.

• Maintain and document system health reports, alert events, and performance analytics.

• Deployment and Installation Support
• Support the deployment, configuration, and validation of OT systems, site gateways, and software updates.
• Coordinate with field technicians to ensure smooth site installations and system upgrades.
• Document process steps, test results, and validation outcomes.

Service Desk and SLA Management

• Triage, validate, and respond to incoming support tickets via service management platforms (e.g. ServiceNow, Remedy).

• Prioritise tasks in line with Service Level Agreements (SLAs) and business impact.

• Accurately record incident details, troubleshooting steps, and resolutions in the knowledge base.
• Ensure proper escalation and collaboration with 2nd line, DevOps, or product teams for unresolved or complex issues.

QUALIFICATIONS & EXPERIENCE

Education and Certifications

• National Diploma, Certificate, or Degree in Information Technology, Computer Science, Engineering, or related field.

Industry certifications advantageous:

• CompTIA (A+, Network+, Linux+)
• Microsoft Certified (Azure Fundamentals, M365)
• ITIL Foundation
• Cisco CCNA

Experience

• Minimum 3+ years in a technical support (L1) role or 6+ years in an L2 role within OT/IT environments.
• Proven experience handling incidents, service requests, and monitoring-based support in high-availability environments.
• Exposure to ITSM frameworks or ITIL-aligned processes.
• Experience working within the power generation, mining, or industrial automation sectors is advantageous.

Technical Knowledge

• Strong foundational understanding of Operational Technology, Industrial Control Systems, and IT Infrastructure.
• Familiarity with RFID systems, PLCs, CCTV systems, weighbridge systems, and conveyor control systems.
• Knowledge of monitoring tools (Nagios, Zabbix, Grafana) and service desk platforms (e.g. ServiceNow, Remedy).
• Proficiency in networking fundamentals, TCP/IP protocols, VPN technologies (e.g., FortiClient VPN).
• Working knowledge of Windows and Linux environments.
• Exposure to IoT devices, electrical engineering concepts, and industrial automation.

Desirable Knowledge

• Scripting languages: PowerShell, VBA

Job Description
We're looking for a Technical Support Engineer to join the team and provide dealers with prompt and accurate diagnostic information to support vehicle repair.

It's an onsite role, based at our client's site in Irene, Centurion, 0178.

Responsibilities Include

• Record electronically all details of cases and interactions to support quality / manufacturing process improvements.
• Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessary
• Highlight the requirement for field visits where necessary and escalate issues to the team leader.
• Travel to markets to support in market vehicle diagnostics and repair for escalated cases. Provide feedback in a weekly review.
• Support new product launches as and when required and increase the frequency of market visits to ensure a smooth launch period (90 days).
• Hold a weekly aged case review with Regional CS Managers to promote a timely fix. Escalate where issue is technical, process or parts related.
• Work with the Regional CS Managers to manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required.
• Attend product update training programmes and maintain a minimum of Level 4 certification.
• Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists.
• Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF. Share best practice and lessons learned with internal departments and where relevant the dealer network.

Skills And Experience Needed
You'll have some previous, relevant experience and be a strong communicator with excellent attention to detail.

• Bachelor's or equivalent Technical Qualification
• Previous relevant experience
• Up-to-date technical / diagnostic experience including all major systems and subsystems, particularly engine management, electronic equipment and vehicle emissions
• Experience to carry out vehicle repairs at master technician level
• Level 4 Technician Level would be advantageous
• Experience of repair process and current technical bulletins etc

About Us
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at

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With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

JOB PURPOSE:

The Technical Lead oversees the planning, deployment, and maintenance of all classrooms, video collaboration solutions, networking, surveillance, and Microsoft 365 systems essential for delivering world-class digital learning and assessment environments. This role serves as the primary technical authority for infrastructure, user support, and secure operations, ensuring seamless integration and ongoing reliability of all IT components critical to organizational success.

MAIN DUTIES:

• Technical Issue Resolution: Promptly respond to and resolve various hardware, software and connectivity technical issues reported by users, ensuring minimal downtime and optimal system performance.
• System Maintenance and Upgrades: Regularly maintain, update, and upgrade various company systems and network infrastructure to ensure reliability and efficiency.
• Technical Support for Training Programs: Provide necessary technical assistance for various training programs, ensuring smooth delivery and accessibility.
• IT Infrastructure Security: Implement and monitor security measures for IT infrastructure like devices, cables and other devices to protect against unauthorised access or breaches. Update systems to ensure compliance with all existing group protocols for security.
• User Support and Training: Offer support and training to users on systems and software, enhancing their technical proficiency.
• Stock-Taking of Equipment: Regularly inventory of all IT equipment, ensuring accurate tracking and maintenance.
• Setting Up Studios: Prepare and set up studios for training sessions and events, ensuring technical readiness.
• Set up, configure, and troubleshoot staff PCs, networking (wired/WLAN), and associated equipment to support staff productivity.
• Ensuring Connectivity: Guarantee stable and efficient connectivity for instructors and training programs. Weekly stress testing of systems to ensure compliance. Ensure constant communication between Internet Service Provider and Mecer Inter-Ed. Resolve all connectivity issues within the agreed Service Level Agreement.
• Cleaning of Equipment and Devices: Maintain cleanliness and proper functioning of all IT equipment and devices.
• Educating Staff about IT: Provide ongoing IT education and awareness to staff members, enhancing their technical understanding and capabilities for usage of systems as well as cyber security.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.

AD HOC DUTIES:

• Various tasks, beyond the above listed, from time to time.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Qualification in Information Technology, Computer Science, or a related field.
• Experience: 2 years current or previous experience in IT support or related position.
• Experience with network administration and troubleshooting (Wired and Wireless).
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Enterprise applications: Dynamics/CRM, Power BI, Teams, SharePoint, etc
• CompTIA A+, N+, Security+ certified.
• CCNA or HCIA as a minimum (CCNP Enterprise or HCIP Datacom would be a plus).

Knowledge

• Comprehensive understanding of computer hardware, software, and networking (Both wired and wireless).
• Knowledge of cybersecurity threats and best practices to mitigate threats.
• Familiarity with cloud computing and virtualization technologies.
• An understanding of IP surveillance implementation (CCTV, NVR/DVR, camera networking, and secure monitoring).
• Senior-level knowledge in Microsoft 365 administration—including onboarding/offboarding, license assignment, security groups, and troubleshooting.
• Experience supporting Microsoft Dynamics 365 (CRM), Power BI, and application provisioning.
• Advanced skills in enterprise networking—LAN/WLAN setup, switch/router/AP configuration, VLANs, and diagnostics.
• Experience managing backup and restore systems for service continuity and compliance.
• High-level troubleshooting and root-cause analysis capability across hardware, software, and network platforms.
• Strong project management, documentation, and vendor coordination abilities.
• Outstanding communication skills, patience, and a continuous improvement mindset.

Competencies

• Adapt to changing environments. Be technically curious and proactive in learning new systems.
• Good interpersonal skills and communication with all levels of management.
• Strong analytical and problem-solving abilities.
• Excellent customer service skills.
• Ability to work collaboratively in a team environment.
• Exceptionally organized and self-directed, thriving in dynamic project environments.
• Collaborative, solution-driven mindset; works well across multiple departments.
• MS 365 Tenant Administration: Competence in configuring and managing the full MS 365 suite—user. provisioning, group administration, license assignment, security roles, and multi-factor authentication.
• Security Policy Enforcement: Advanced knowledge in creating and administering conditional access. policies, data loss prevention (DLP), sensitivity labels, and secure configuration baselines for all MS 365 apps.
• Incident Response and Recovery: Skills in automated threat detection, incident investigation, and remediation using Microsoft Defender and related security tools.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Advanced technical skills in IT systems and network troubleshooting.
• Proficiency in managing operating systems.
• Strong communication skills, capable of explaining technical issues clearly to non-technical users.

An educational company in Centurion is currently looking to hire an individual with exceptional communication and analytical skills to join our team for a 12-month contract (January – December 2026) as a Technical Support Assistant. The ideal candidate should display the desired level of technical competency and eager to learn.

REQUIREMENTS

• Bachelor's degree or final year in IT, Engineering and/or related field (with limited subjects in 2025).
• Proficient in MS Excel, SQL Server, MS Word & MS Projects.
• Well-spoken with a good command of English and Afrikaans verbally and in written communication.
• Must be detail-orientated and analytical.

DUTIES

• Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
• Support departments with system-related queries.
• Provide ongoing support on project solutions to operational teams.
• Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
• Identify areas for project requirements to address ongoing issues.
• Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.
• Provide general reporting on trends and productivity.
• Assist with report creation, interpretation and, where necessary, restructuring of data.
• Prioritize tasks.
• Apply a systematic approach to problem solving.
• Coordinate the required resources in the respective team to resolve issues effectively.

The position is based in Centurion.

The candidate will be required to work 25 hours per week.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.