Manager, Client Support

Johannesburg, Gauteng FORTNA

Posted 5 days ago

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Job Description

FORTNA partners with the worlds leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives we design and deliver solutions powered by intelligent software to optimize fast accurate and cost-effective order fulfillment and last mile delivery. Our people innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy distribution center operational design and implementation material handling automated equipment robotics and a comprehensive suite of lifecycle services.

FORTNA believes in fostering a workplace that isn’t just a job but a movement, a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity and empowers every individual to contribute to something greater than Team. Our Approach.

This position will be responsible for providing leadership to Client Support Team Leads and Specialists building and maintaining strong relationships with Fortna clients, active monitoring of client systems and follow through of case resolution.

Responsibilities

Management

  • Providing guidance to all associates within the department so they have the tools to do their jobs most effectively.
  • Maintaining organization within the Client Support department to ensure the department runs most efficiently and inbound call queue and email queue. Monitoring staff for optimal ASA.
  • Keeping Client Support associates informed of information handed down from senior management.
  • Ensuring that proper daily staffing is maintained regarding time-off and volume needs.
  • Holding weekly meetings with the Client Support team to go over cases and other topics needed to be discussed.
  • Participating with potential new hire interviews.
  • Coordinating internal project work with team and Manager of Client Support Services.
  • Managing client education through training webinars.
  • Maintaining a responsible financial structure of the Client Support team and expenditures.
  • Managing staffing requirements and planned development based on future new and existing client growth.
  • Strengthening relationships between departments.

Team Leadership

  • Helping during critical client issues in keeping multiple departments engaged so a most efficient resolution can be obtained.
  • Providing guidance to Team Leads and Client Support Specialists with new and existing cases to help bring them to an efficient resolution.
  • Holding training sessions with associates to help them better understand existing and new technologies.
  • Developing new processes as needed to keep Client Support ahead of the technology curve.
  • Managing the transition from delivery to support with new and existing client projects.

Client Relationship

  • Traveling to client sites when a Fortna Client Support presence is required.
  • Keeping Client relationships in the forefront maintaining contact with key client stakeholders.
  • Reviewing year-end review report with clients to provide leadership on areas needing improvement and also commend on successes made.
  • Providing clients with month end reviews of their cases for each month.

REQUIRED QUALIFICATIONS :

  • Proven leadership skills
  • Experience in handling client cases
  • Detailed knowledge of the entire case process
  • Proficiency with generating reading and understanding reports.
  • Exceptional communication skills (verbal & written).
  • Ability to motivate and maintain a high level of team member engagement.
  • Ability to multi-task efficiently.
  • Proficient with all Fortna related applications (MS office vpn clients etc.).
  • Have the ability to follow direction accurately and efficiently.
  • Ability to work under stressful conditions and react appropriately.
  • Detail oriented.

WORKING CONDITIONS : When duties are performed in a typical office environment extended periods of sitting at a desk and viewing a computer screen will be required. Also required is the ability to talk and hear in person and by telephone; use of hands to handle feel or operate standard office equipment; and ability to reach with hands and arms. Associates are frequently required to walk and stand. The noise level in this work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Travel & Physical Requirements: When travelling to Client sites essential requirements of this position may require physical presence in various environments and locations. Physical stamina may be required for prolonged standing, bending, stooping and/or working in cramped quarters. Exposure to potentially dangerous tools and equipment amidst a variety of building materials is probable as is occasional exposure to moving mechanical parts. The noise level in the work environment can vary from being relatively quiet to moderate to excessive. Safety shoes or boots may be required in certain situations. Additional safety clothing including gloves, hardhats and devices to protect eyes, mouth or hearing will be worn as necessary.

This position description should not be considered all-inclusive.

Required Experience : Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Temporary Client Support Consultant

Centurion, Gauteng Optimi Learning

Posted 1 day ago

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Job Description

Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.


REQUIREMENTS

  • Grade 12
  • Certificate in Client Services or similar
  • 1 year of Client Services/Call Centre experience
  • A customer service-oriented attitude
  • Familiarity with Microsoft Office suite (Word, Excel)
  • Ticketing system: Zoho Desk/similar
  • Proficiency in English, both verbally and in written communication
  • Fluent in Afrikaans (advantageous)
DUTIES
  • Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
  • Provide professional customer support by communicating with customers through various channels.
  • Focusing on first-call resolutions and escalating issues to the manager.
  • Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
  • Maintain in-depth product knowledge and educate customers about our products.
  • Monitor and approve client postings to Facebook as per the guidelines provided.
  • Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
  • Respond to client queries efficiently and effectively
  • Always stay up to date in terms of CAMI
  • Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
  • Assist colleagues with overflow work

The position is based in Centurion.

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

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Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

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Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

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Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

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This advertiser has chosen not to accept applicants from your region.

Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

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About the latest Customer support roles Jobs in Gauteng !

Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Client Support Data Engineer

Gauteng, Gauteng The Legends Agency

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

About the job Client Support Data Engineer

Remote (South Africa) | R18,000 R25,000 per month depending on experience | 8am5pm SAST

About Our Client

Our client is an international software development company, creator of Quintessence, a specialist data toolkit widely used by asset management firms in South Africa and now expanding into the UK. Their mission is to transform investment research processes through smarter data integration and modelling. The team is young, dynamic, and passionate about tackling complex data challenges while delivering customised solutions tailored to client needs.

The Role: Client Support Data Engineer

As a Client Support Data Engineer, you will provide technical and analytical support to ensure client implementations of Quintessence run smoothly and meet SLA requirements. You will work closely with both internal teams and clients, troubleshooting issues, managing data requirements, and building solutions that enhance reliability, efficiency, and usability. This is a client-facing technical role with significant opportunity to grow your expertise in financial data integration and analytics.

Key Responsibilities
  • Minimum 2 years of experience in data analysis, modelling, and troubleshooting
  • Configure and implement Quintessence software for client environments
  • Provide 2nd Tier client support, including data enhancements and issue resolution
  • Understand and manage client data requirements within the financial markets
  • Build and maintain end-to-end data service solutions and integrations
  • Develop queries combining multiple data sources while ensuring data integrity
  • Recommend improvements to data reliability, efficiency, and quality
  • Provide structured feedback to development teams on functionality and issues
  • Design user interfaces for data uploads and visualisation
About You
  • 2+ years of experience working with data in a technical support or engineering role
  • Degree in Statistics, Mathematics, Engineering, Informatics, or related field
  • Strong SQL and Excel skills, plus experience in a programming language such as Python (essential)
  • Exposure to data visualisation tools (Power BI, Tableau, or QlikView) (advantageous)
  • Knowledge of APIs, ETL processes, or data warehousing (advantageous)
  • Background in financial services or asset management (distinct advantage)
  • Client-focused mindset with excellent communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines

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