15 Customer Service jobs in Durban

A leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories requires a Customer Service Representative to join their E-commerce department.

Job Responsibilities:

• Communications with online customers through various channels by providing product and service information and resolving product and service problems.
• Maintenance of Web shop customer orders and fulfilment.
• Handle all Online customers refunds and exchanges.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Collecting customer information and analysing customer needs.
• Contributes to team effort by accomplishing related results as needed.

• Familiarity with Microsoft Office software.
• Previous experience, especially in particular industry.
• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Ability to answer a high volume of calls and/or emails daily.
• Listening and telephone skills.
• Multi-tasking.
• Attention to detail.
• Adaptability.
• Analysing information.

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Key Responsibilities

1. Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
2. Identify and understand customer needs to consistently provide a high quality service.
3. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
4. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
5. Provide accurate information on products and services to clients to ensure consistency across the organisation.
6. Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
7. Operate customer related information systems to maintain and secure records.
8. Contribute to the success of the team and the business by achieving personal targets.
9. Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

1. Minimum of 6-12 months Call Centre experience.

Required Skills:

1. Proficient in MS Word, Email and good typing speed.
2. Neutral accent with excellent verbal and written English communication skills.

Competencies:

1. Quality focus.
2. Planning, organizing and prioritizing.

• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.
  
  
  

• Minimum requirement Grade 12
• Minimum of 6-12 months Call Centre experience
  
  
  

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

We are a people orientated business that provides outsourced contact center solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Role Qualifications and Experience:

• Matric Certificate
• +2 years international customer service experience in a contact center
• Experience in a banking, insurance environment is advantageous.

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Responding efficiently to customers and creating a positive experience.
• Transferring and escalating the calls to the appropriate department if needed.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Understanding and using the required software, reports, tools, and metrics.
• Participating in training and striving to increase and improve existing skills.

Required Skills:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.

Role Competencies:

• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to detail.
• Willingness to learn.
• Strong written communication skills.

We endeavor to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan.

Durban

Published Date: 09 July 2025

Closing Date: 14 July 2025

We are a people orientated business that provides outsourced contact center solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Role Qualifications and Experience:

• Matric Certificate.
• Minimum 1 year international customer service experience in a contact center.
• Experience in a banking, insurance environment is advantageous.
• Pure Maths 40% is advantageous

Job Objectives:

• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Responding efficiently to customers and creating a positive experience.
• Transferring and escalating the calls to the appropriate department if needed.
• Adhering to all company policies and procedures.
• Achieving set KPI’s designated by the campaign and ensure a high level of customer service is provided on every call.
• Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Understanding and using the required software, reports, tools, and metrics.
• Participating in training and striving to increase and improve existing skills.

Required Skills:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.

Role Competencies:

• Excellent command of the English language.
• Strong reading comprehension of English.
• Sufficient educational background and screening.
• Meet English assessment tests upon screening.
• Basic computer skills.
• Attention to detail.
• Willingness to learn.
• Strong written communication skills.

We endeavor to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan.

Durban

Published Date: 24 July 2025

Closing Date: 31 July 2025

Listing reference: track_001276

Listing status: Online

Apply by: 11 September 2024

Job category: Customer Service

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.

1. Process sales contracts/information
2. Contracting, Loading of contracts and Voice Logging
3. Maintain region records, statistics reports and targets
4. Arranging and following up on scheduling of fitments
5. Follow up leads/queries – Product info, account queries
6. Typing and processing of documentation/information
7. Receive and administer incoming calls
8. Provide service to both existing and prospective clients
9. Providing Quotes to clients
10. Provide service within the region as well as other departments/regions/staff within Tracker
11. Filing of documents
12. Liaise with Dealers (Halfway Group), Fitment centres, Sales, staff at head office
13. Reception and telephone duties
14. Ensuring both the company and the customers’ best interest is kept at heart

1. Administrative support to dealerships
2. Matric with at least 2 years’ experience in an administrative role
3. Previous experience in the vehicle tracking industry would be advantageous
4. Attention to Detail
5. Ability to prioritize and meet deadlines in a fast-paced environment
6. Proficiency in MS Office & Outlook

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
  
  

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service
• Basic understanding and knowledge of the UK Energy market is beneficial.
  
  

• Customer Service
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach
  
  

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative
  
  

• Partner with leadership to build out the Finance & Customer Support department , including staffing, systems selection, and SOP development.
• Design scalable workflows for billing, retention, missed collections, and client escalation handling.
• Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.

• Architect and manage end-to-end debit order processes , including collections, retries, reversals, and reporting.
• Liaise with debit order service providers and ensure technical and financial alignment.
• Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.
• Oversee missed debit resolution and develop proactive collection strategies.
• Track and escalate premium-related issues to ensure policy integrity and compliance.

• Handle and resolve customer queries related to claims, billing issues, missed payments, and cancellations .
• Build and train a customer support team capable of managing inbound and outbound retention workflows.
• Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.
• Ensure a seamless claims experience by coordinating with underwriters and policy administrators.

• Document all billing, retention, and support processes for internal use and audit compliance.
• Ensure strict POPIA compliance in all customer communications and data handling.
• Contribute to onboarding new insurance products/books, ensuring systems and service readiness.

• 3+ years in billing, finance operations, customer service, or insurance administration.
• Proven ability to manage and improve debit order collection systems .
• Demonstrated experience in building or scaling a support or finance function .
• Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zoho, Freshdesk).
• Strong analytical, process-mapping, and reconciliation skills.
• Excellent communication, leadership, and negotiation skills.

• Insurance, claims, or financial services background.
• Project management experience.
• Experience with tools like Debi Check, Netcash, Sage, or Xero.

• Competitive market salary + performance incentives.
• Flexible working model (remote/hybrid).
• High-growth environment with real ownership.
• Opportunity to build a department from scratch and make a tangible business impact.
• A mission-driven team culture focused on integrity, efficiency, and service.