Explore customer service job opportunities in 31 Customer Service jobs in Durban
Customer Service Consultant (Customer Care)
Durban, KwaZulu Natal
Hollywoodbets
Posted 2 days ago
Job Viewed
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for 25 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.
What You’ll Do For The Brand- Effective resolution of customer queries across various platforms.
- Perform prescribed security checks for effective query resolution.
- Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
- Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
- Displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
- Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
- Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
- Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
- Attend to ad-hoc functions as required due to operational requirements.
- Exceptional Written Communication and Strong command of the English language.
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving skills.
- Excellent communication skills
- 6 months customer service experience.
- Betting Knowledge.
- 6 months contact centre experience.
Please note that only applicants who meet the stipulated minimum requirements will be considered.
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Customer Service Consultant
Durban, KwaZulu Natal
Yellosa
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a Customer Service Consultant for their team in Cape Town North.
Location: Cape Town Northern Suburbs
Requirements:
- Grade 12
- At least 2 years’ experience in a call centre/customer support environment
- Computer literate – MS Outlook, Excel, Word & Internet
- Professional communication skills in both Afrikaans and English
- Formal business writing skills
- Own reliable transport and preferably reside in the Northern Suburbs
About:
- Strong administration, organising, problem-solving and time management skills
- Ability to remain calm, objective and self-controlled under pressure
- Provide professional and exceptional support to both internal and external customers
- Advise and educate customers on the company procedures for different product models
- Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
- Send bulk emails and SMS to customers
Salary: R15,000 per month
Death & Disability Cover
How to Apply: via our website
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1
Customer Service Consultant
Durban, KwaZulu Natal
Ignition Group
Posted 27 days ago
Job Viewed
Job Description
Overview
Do you have a flair for International Inbound Customer Service?
- Competitive basic salary
- Lucrative commission structures
- Access to medical aid
- Tenure increases ? the longer you stay, the more you earn!
- Nightshift allowances
- Attendance allowances
- Paid training.
- And so much more!
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 6 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST (MonFri: 1:30 pm 2:30 am)
- Saturday 10:00am to 4:00pm EST (Saturday: 4:00 pm 10:00 pm)
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
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3
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 6 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team.
This role will be the first point of contact for the customers, ensuring they receive top-notch service and support.
The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too):
Requirements and Skills
Working Hours:
This role will be the first point of contact for the customers, ensuring they receive top-notch service and support.
The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too):
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients' interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritise, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
Working Hours:
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 10 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
Working hours : South African Time
- MonFri: 1:30 pm 2:30 am
Saturday: 4:00 pm 10:00 pm
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 10 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
- MonFri: 1:30 pm 2:30 am
- Saturday: 4:00 pm 10:00 pm
Thank you for applying with RAREcruit!
Please send your CV to:
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 10 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- MonFri: 1:30 pm 2:30 am
- Saturday: 4:00 pm 10:00 pm
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 10 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Specialist
Durban, KwaZulu Natal
RareCruit
Posted 10 days ago
Job Viewed
Job Description
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.
Core Responsibilities (include, but not limited too)
Core Responsibilities (include, but not limited too)
- As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
- Quickly identify hardware, operating system and networking issues during clients interactions.
- Help update knowledge base by identifying and reporting issues.
- Resolve client problems in a professional manner, escalating issues as required.
- Maintain customer records by updating account information in the database.
- Contribute to team effort by accomplishing related results as needed.
- Requirements and Skills
- What do you need to bring to the table? Here's what we're looking for:
- Proven experience as Financial Customer Support Specialist - 1 + year in the role.
- Flexibility to work rotating 8- hour shifts, including evening and weekends.
- Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
- Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
- Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
- Strong verbal and written communication skills and problem-solving skills.
- Patient and cool under pressure.
- Mon to Friday 7:30 am to 8:30pm EST
- Saturday 10:00am to 4:00pm EST
Thank you for applying with RAREcruit!
Follow us on social media for the latest jobs, trends and market insight:
Website:
This advertiser has chosen not to accept applicants from your region.
9