28 Customer Service Manager jobs in Durban

Client Services Clerk role at JDJ Diagnostics — Position Summary: JDJ Diagnostics seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients, ensuring smooth communication between the laboratory, healthcare providers, and assisting with various administrative tasks. This role requires a blend of excellent communication skills, organizational abilities, and knowledge of laboratory operations.

• Client Interaction: Serve as the primary point of contact for clients, including hospitals, clinics, and physicians, addressing inquiries, concerns, and requests.
• Order Processing: Assist clients in placing laboratory test orders, ensuring all necessary information is accurately entered into the system.
• Tracking of Lab Turn around Time: Responsible for samples being tracked into lab via couriers, sisters, Pre analytical to follow up on results and ensure TAT is adhered to.
• Client Education: Educate clients on available testing services, processes, and turnaround times to ensure they are well-informed.
• Query Resolution: Address and resolve any client issues or concerns, coordinating with appropriate lab personnel to ensure timely resolution.
• Database Management: Maintain and update client records in the laboratory information management system, ensuring accuracy and confidentiality of information.
• Scheduling: Schedule appointments for specimen collection, ensuring clients are informed of the process and timelines.
• Collaboration: Work closely with laboratory technicians, pathologists, and other staff to ensure efficient workflow and exceptional client service.

• Education: Completed Matric
• Experience: Previous experience in customer service, healthcare, or a laboratory setting would be beneficial.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and laboratory information management systems (LIMS).
• Ability to manage multiple tasks in a fast-paced environment.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to handle confidential information with discretion.
• Personal Attributes: Friendly, professional demeaner, with a strong focus on customer service and patient satisfaction.
• Required to work evening / morning or weekend shifts based on client needs.

Client Services Manager Be the Voice of Innovation in Healthcare

Job Overview

Are you ready to lead a revolution in patient experience and redefine excellence in healthcare delivery? Were seeking a visionary Client Services Manager who is passionate about transforming the landscape of medicine. This is not just a managerial roleits a mission. Youll be the strategic heartbeat of our brand, guiding a high-performing team to deliver world-class service, elevate client satisfaction, and shape the future of care.

As the voice of our brand, youll champion innovation, empathy, and excellence. Youll build deep relationships with our clients, inspire your team to exceed expectations, and ensure every touchpoint reflects our commitment to transformative healthcare.

Key Responsibilities

Client Relationship Leadership

Serve as the primary ambassador for client accounts, cultivating trust and long-term partnerships.

Engage proactively with clients to understand their evolving needs, challenges, and aspirationsaligning our services to deliver meaningful impact.

Lead strategic client meetings to assess satisfaction, gather insights, and identify opportunities to innovate and grow.

Strategic Problem Solving

Resolve client concerns with agility, empathy, and precisionturning challenges into opportunities.

Collaborate cross-functionally to ensure seamless service delivery and continuous improvement.

Performance & Impact Analytics

Monitor KPIs and service metrics to ensure excellence across all client touchpoints.

Deliver insightful performance reports that drive client success and inform strategic decisions.

Team Empowerment & Excellence

Inspire, mentor, and lead a team of client service professionals to achieve peak performance.

Foster a culture of accountability, growth, and innovation through coaching and development.

Champion training initiatives that elevate team capabilities and align with our brand promise.

What You Bring

A bold vision for transforming healthcare through exceptional service and human-centered leadership.

Bachelor's degree in Business, Marketing, Healthcare Management, or equivalent experience.

3+ years in client services or account management, with 12 years in a leadership role.

Proven success in managing complex client relationships and delivering outstanding results.

Exceptional communication and emotional intelligence, with the ability to inspire trust and action.

Strong organizational skills and the ability to manage multiple priorities with grace.

Proficiency in Microsoft Office and CRM platforms.

A pulse on industry trends and a passion for shaping whats next.

Why Join Us?

This is your chance to be part of something bigger. To lead with purpose. To elevate care. To be the voice that clients trust and the leader your team looks up to. If youre ready to make your mark in medicine and build a legacy of excellence, we want to meet you.

Our client, a manufacturing company with offices in Durban & JHB, is looking for an experienced JDE Support Manager. (Can be based in either location, but preferably Durban)

1. Providing system and end user support for business systems, especially JDEdwards and related business applications.
2. Monitor business systems to ensure these are operating optimally.
3. Provide proactive and reactive support on JDEdwards and related business systems.
4. Prepare training material and deliver training to end users for JDEdwards and related business systems.
5. Analyse business processes to identify opportunities for improvements to processes and systems.
6. Ability to manage small projects.
7. Initially, the role will focus on materials management and procurement, thereafter the role will be to provide support for all JDE modules and related business systems.

1. Matric with appropriate tertiary qualification in business systems or commerce.
2. Minimum of 5 years post-tertiary experience in materials management and procurement.
3. A good understanding of materials management and procurement modules in JDE with at least 5 years working in a JD Edwards environment.
4. Good understanding of business processes (business acumen).
5. Experience in preparing training materials and delivering training sessions.
6. Good organisational skills.
7. Willingness to travel to Corobrik sites essential.
8. JDE Super User.

Salary up to R 45 000 + R 8620 Car Allowance + Benefits.

Overview

To manage and provide specialist technical expertise and support to maintain external and internal supplied networks, hardware and systems software.

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Manage server, desktop and network related service and service delivery across all environments and deliver complex
• Desktop and network routing across distributed campuses
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT server, desktop and network user queries and problems through incident reports, actions and pro-active identification and resolution of problems

• Bachelor’s in information systems or computer science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA.
• 5 - 7 years of Information Technology experience within the Network & Security environment.
• General experience in Computer operations, Infrastructure, Server/desktop/database, Management of Integrated systems, Staff management, Security, Cabling, Architecture, Design, Strategy.

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• Projects and delivery focused

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

Closing date: 12/09/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Overview

We are seeking a Client Relationship Consultant to join our client’s team.

• The Client Relationship Officer (CRO) is responsible for servicing all existing private clients that form part of the Wealth Team’s allocated client book.
• Provide first-class service to clients, maintain and increase the Company’s market share in Funds Under Management, build trusting relationships with private wealth clients, understand client needs, and offer products and services accordingly.
• Follow up on and close appointments from qualified leads sources to enable Wealth Specialists to engage with clients and acquire new business.

Minimum qualifications

• Tertiary qualification (3-year degree) in a finance/commerce related field of study.
• 3-5 years’ experience in financial services with emphasis on investments, sales, conducting full needs analysis, financial planning and estates planning.
• Valid driver’s license.

• 5+ years’ experience in the industry.
• Postgraduate Diploma in Financial Planning or studying toward the qualification.
• Written and passed the Representative (RE5) exam.

• A sound understanding of investment and fiduciary services in the marketplace.
• Rapid learning ability to understand the client’s business model and the products and services offered within the Group.
• Awareness of competitor activities and offerings.
• Computer literate and technologically savvy.

• Salary: R15 000 - R20 000 basic